Name: Residence Inn By Marriott Nashville At Opryland
Address: 2500 Music Valley Dr, Nashville, 37214, US

10/10

Exceptional

01 Aug 2026

Marquetta

Nice stay

10/10

Exceptional

31 Jul 2026

Rama Krishna Kanth

The place was good to stay

6/10

Pleasant

30 Jul 2026

Sharonda

The hotel was okay. Compared to neighboring parties it was much nicer. It still was below standards for a Marriott. There was mold in the bathroom. But the rooms are very spacious.

8/10

Excellent

27 Jul 2026

Tonya

The hotel was very nice! Both the exterior and inside were clean and it was decorated nicely. Every staff member I encountered was pleasant & helpful. I loved the spacious room and all the amenities! I prefer bathing so having to shower with a partial door wasn’t my preference; and a little water got on the floor. Only other “not-so-good” thing room wise was a raveling tear in the carpet and a spot right by the bed.

Other than that it was a wonderful stay and will definitely book there again!

2/10

Poor

24 Jul 2026

Lauren

We weren't able to check in until late due to all day travel. We got there with kids half asleep and trying to hold them plus a cart of luggage, they sent us up to a room that had not been cleaned! There was trash in the baskets, soap was opened and used, countertops dirty...and we had to pack back up the bags onto the luggage cart and haul everything with kids back downstairs! The lady apologized, but had to get help to figure out how to switch out rooms. The breakfast was pretty pitiful, and we opted to go out to eat instead. The rooms were just ok (even new room wasn't super clean), breakfast poor, and for the cost I wouldn't stay here again.

2/10

Poor

18 Jul 2026

Sharon

The worst experience I’ve ever had in my life, especially the breakfast and staff. Breakfast was terrible. Terrible food, and the coffee / orange juice were added too much tap water in it. The staff at the front desk like a dumb, terrible attitude, plus didn’t even speak a word to the guest. I’m talking about the guy with longer hair. I have no idea how he got the job. Lastly, is the furniture. The chair was missing, and on the last day, they finally got me a chair. The entire experience was extremely terrible and unacceptable.

Self

10/10

Exceptional

12 Jul 2026

Kari

The staff was friendly and great. The room clean and comfortable. Thanks!

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Alovya Joy

Dated features and some maintenance items need to be tended too. Overall, a comfortable, clean, and convenient location.

10/10

Exceptional

05 Jul 2026

Tina-Marie

Room was a great size for us, a family of 4. Location was perfect! Staff were friendly, hotel and room were clean and had all the amenities needed.

Family

10/10

Exceptional

29 Jun 2026

Zacharias

Clean,friendly staff, well sized rooms.

Family

10/10

Exceptional

29 Jun 2026

Troy

The staff was very friendly and helpful and the rooms are very clean.

Family_with_children

10/10

Exceptional

28 Jun 2026

Tammy

The staff was immensely helpful and able to answer most of our questions. There was some confusion about bus transportation that was a new idea they were trying

Partner

8/10

Excellent

27 Jun 2026

Dawn

Our room was clean and we had a great stay. The hotel appeared to be a little older but overall we had a great experience.

Family_with_children

10/10

Exceptional

23 Jun 2026

Vickie

Wonderful breakfast with lots of different items.

Partner

10/10

Exceptional

23 Jun 2026

Mallareddy

Great place

10/10

Exceptional

22 Jun 2026

Constance

Excellent experience. No complaints. I always choose Residence Inn whenever I can. The spacious rooms and having a functioning kitchen are definitely a huge plus.

Friends_and_family Friends

6/10

Pleasant

17 Jun 2026

Barbara

The ice machine wasn't working on the 4th floor and only one floor in hotel has machine that works. The carpet in my room as very nasty, hasn't been cleaned in a long time so wore shoes the whole time. Cobwebs on the ac vents in the ceiling.

Friends_and_family Friends

8/10

Excellent

12 Jun 2026

Kristine

Breakfast was better than most options at similar hotels. Room was clean. Bathroom fan made screaming noise when on. Only 1 TV in the suite so we had to physically reposition it to watch from the couch. Overall a nice property

Partner

6/10

Pleasant

05 Jun 2026

Lori

The room was great. It’s large with a kitchen and living area with a couch and desk. It was clean.
The toilet paper was horrible! Very thin and scratchy. The tissue paper was ok. If you have a big beautiful well equipped studio suite why would there be such cheap toilet paper?

The breakfast buffet was ok. I would have preferred regular scrambled eggs and bacon or sausage.
No everyone likes turkey sausage. I know very few people who eat it. I saw a lot of people go to the hot items, lift the lids and then go get other items to eat.

Partner

2/10

Poor

27 May 2026

Derek

I am writing regarding our recent stay at the Residence Inn Opryland, which unfortunately fell far below the standards we expected from a Marriott property.

Several amenities that were advertised on the website were either non-functional or unavailable altogether. The fire pit was not working, the barbecue grills were unusable due to missing gas control knobs, and there was a noticeable smell of leaking gas around the grill area, which raised serious safety concerns. In addition, the bar listed as an available amenity was not operational, and we were informed it had reportedly been closed for years despite still being advertised.

We traveled with a large group, including several young children, so safety was especially important to us. During our stay, there was a ladder left set up leading to the rooftop area without any caution tape, barriers, or warning signage. Having unrestricted access to something like that around children was extremely concerning.

While not every staff interaction was negative, there were multiple occasions where requests for assistance were met with visible frustration and dismissive attitudes rather than the level of hospitality we expected. Pool towels were consistently unavailable, and when we asked about them, the responses felt unprofessional and indifferent.

The overall cleanliness and upkeep of the property were also disappointing. Housekeeping service appeared minimal, often consisting only of replacing towels and remaking beds

Family_with_children

10/10

Exceptional

25 May 2026

Nancy

Great breakfast included. Nice variety.
Accommodating staff.
Close to Opry

Partner

8/10

Excellent

24 May 2026

sarah

Nice family gathering hotel. The staff was helpful. The only challenges were the couches were not pull out and there isn’t a hot tub

Family_with_children

10/10

Exceptional

22 May 2026

Joel

Great stay!

Self

10/10

Exceptional

18 May 2026

Tracey

Easy check in, great location close to many activities and a quiet area. Great breakfast

Partner

10/10

Exceptional

17 May 2026

Heather

The breakfast was absolutely delightful! We were able to make cinnamon waffles and drizzled blueberry compote upon it! A wide variety of options were available!

Family

8/10

Excellent

17 May 2026

John

Everything was good

Partner

10/10

Exceptional

17 May 2026

Julie

Clean. Safe. Welcoming. Good food and amenities

10/10

Exceptional

15 May 2026

Mariano

Everything is good at the hotel. The staff is very nice and friendly

Partner

10/10

Exceptional

15 May 2026

Peter

We had a wonderful experience staying at this Residence Inn - the staff were so helpful arranging a downtown shuttle, giving us waters while we waited for its arrival too.
The room was clean, everything worked perfectly, and the beds were comfortable. Nice variety for our hot buffet breakfasts completed our perfect stay!

Partner

2/10

Poor

04 May 2026

William

My stay at the Residence Inn by Marriott at Opryland started off on a positive note, with the check-in process seeming smooth and straightforward at first. The front desk staff initially appeared efficient, and I was looking forward to settling into what I had booked—a king suite.
However, things quickly went downhill once I got to my room. To my frustration, I discovered that I had been checked into a queen double room instead of the king suite I had specifically reserved. After a long day of travel, this was not only inconvenient but also disappointing.
I returned to reception to have the issue corrected, expecting a simple resolution. Unfortunately, the experience became even more unpleasant. The staff member who had originally checked me in was present, but another individual—who identified himself as “Rosafelt” (though he was not wearing a name badge, which raised some doubt)—intervened.
His attitude was shockingly rude and dismissive. He came across as extremely boorish, with virtually no customer service or communication skills. Rather than listening and addressing the mistake professionally, he seemed uninterested in helping and made the situation more frustrating than it needed to be.
What began as a promising check-in experience turned into a disappointing encounter due to both an avoidable booking error and poor handling by staff. Customer service is a crucial part of hospitality, and unfortunately, this experience fell far below expectations.

Partner

10/10

Exceptional

27 Apr 2026

Joseph

Large comfortable rooms

Friends

10/10

Exceptional

13 Apr 2026

Juanita

The staff were excellent 👌 and was able and willing to assist with all my needs. I would stay there again.

Self

10/10

Exceptional

10 Apr 2026

Deborah

Friendly helpful staff, room was gorgeous and the breakfast really good, a variety of food available.

Partner

8/10

Excellent

09 Apr 2026

celeste

Breakfast was alright for free. I did go out for food 2 mornings. The room was clean. The beds are super comfortable. I love the fact that i can put the ac down to the 50s. I can't sleep without the cold. The kitchen was exactly what i needed. There were a few holes in the walls some fixed but one by the toilet weirded me out. I wasnt told the pool was closed, online or at check in. I overheard it. This was a disappointment due to i had plans with friends to relax and get a swim in.

Self

10/10

Exceptional

08 Apr 2026

Carol

Great location, clean, friendly staff.

Partner

10/10

Exceptional

06 Apr 2026

NKeng

Clean, great staff. Great amenities. Room was slarge and spacious

Self

8/10

Excellent

02 Apr 2026

Jennifer

Everything was great just wish the bar was open

Family_with_children

8/10

Excellent

21 Mar 2026

Dawn

Very nice hotel and staff

10/10

Exceptional

20 Mar 2026

Melissa

Clean room.

8/10

Excellent

20 Mar 2026

Susan

Nice hotel, close to the Opry. The pool is tiny. Some guests thought it was okay to appear shirtless at breakfast and the staff obviously thought it was okay too! If you come down after 8:30 for breakfast then there's hardly anything left. The biggest problem was the WiFi constantly dropping out. But overall a nice hotel - loved the steakhouse just next door!

Partner

2/10

Poor

14 Mar 2026

Margita

Bar was not open, our room was very dirty and smelled like marihuana, staff was present (I will leave it at that)

Family_with_children

4/10

Poor

04 Mar 2026

William

Overall just a run down area and run down hotel

Friends_and_family Family

4/10

Poor

17 Feb 2026

John

Was meet at the front desk as I requested my room with, \"sir we don't have your room, we don't have a room for u. Long stay they gave me a double queen room instead of my king room, dealt if it. Didn't apologize, didn't offer us water, or even made it out like I inconvenience them

Leisure Family

6/10

Pleasant

10 Feb 2026

Jeffery

Check-in was pretty smooth and quick. The room across the hall from ours was out of service, and it looked like the door had been bashed in or pried open. Kind of creepy to leave the door partially open and pitch black inside. Our room was pretty banged up. Several things were broken or damaged throughout the room. Curtains wouldn't close all the way, letting in the street lights from the highway outside. Wi-Fi and TV were down for a while. At about 11 PM, our neighbors came in their room and began yelling, screaming, and cussing. We let it go for about an hour before the smell of marijuana was overtaking our room. I was with my two kids so that was the last straw for us. I tried to call the front desk, but the phone was broken in our room. I went down to the front desk and told the woman what was going on at about midnight. She gave us a new room two floors above our current room. The new room was like walking into a different hotel entirely. Nothing was broken. It was clean. It was quiet. We enjoyed our room and our stay from that point forward. Breakfast wasn't good, but it was pretty standard hotel breakfast. There were teenagers smoking weed in and just outside of the pool area when we went swimming, but the pool itself was fine. If my travels bring me back to the Opry Mills area, I'd find a different hotel, which is unfortunate because I usually enjoy Marriott hotels.

Leisure Family_with_children

10/10

Exceptional

17 Jan 2026

darryl

The breakfast could have had a little more variety

Partner

6/10

Pleasant

15 Jan 2026

Casey

The front desk staff was wonderful and accommodating. However, there were some things lacking with the room quality and cleaning crew. The plugs in the end table next to the bed didn’t work, and the tv screen was partially broken. The true frustration was that our room wasn’t cleaned throughout our 5 night stay. We had complained twice, which the front desk staff was very apologetic and said they would alert the cleaning staff. Unfortunately, the day after we first made them aware, the room was still not cleaned.

Business

10/10

Exceptional

31 Dec 2025

Patricia R

Stay was most enjoyable. Staff very accommodating, friendly. Pool, exercise, room, immaculate. Towels and bedding bright white. Convenient shuttle to all the downtown Nashville happenings. Walking distance to Opryland. Very good breakfast choice. Surprised 'Grits' was not an option. However, the hot oatmeal and topping bar more than made up. for the void...Regards

Leisure Family

10/10

Exceptional

30 Dec 2025

Geraldine

Clean, close to where we were going. Good breakfast

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Jenelle

Room smelled, no lotion and not enough towels. Staff was very friendly, breakfast was good and nice pool and gym.

Leisure Family

2/10

Poor

28 Dec 2025

Richard

Horrible customer service by the front desk !!!

10/10

Exceptional

26 Dec 2025

van

Good check in

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Gary

The hotel staff was very friendly. The rooms were spacious and ammenities were great. Like the shower.

Leisure Pet

10/10

Exceptional

22 Dec 2025

Wendi

We really liked this hotel and would stay there again. Great breakfast & variety. Loved the room- although they missed a night of housekeeping - but not a big deal. I used to be in Hospitality Management so I am judge-y. The fitness center was nice, just needs a few more weights & new equipement. Most of the staff was great and engaging. We would stay here again. Liked the kitchen area and big fridge very much.

Leisure Family

10/10

Exceptional

21 Dec 2025

Tresa

Parking was not so good. I felt safe but the parking spots are so narrow & tiny plus the front parking NEEDS more space in between cars. The hotel is GRRREAT

Leisure Family

8/10

Excellent

21 Dec 2025

banks

We have stayed at this location previously. It needs some repairs. The tile in the bathroom needed repair the tiles were coming loose. The shower could have been cleaner. Carpet by the elevators needs to be replaced. The shades on the wall lamps by the elevators need to be replaced and the entrance door mat needs to be replaced. The staff were all great and friendly. You need someone like me to go around and make lists of items that need improvement.

Partner

10/10

Exceptional

19 Dec 2025

Cheri

Very clean, great friendly staff, good breakfast

Leisure Family

10/10

Exceptional

19 Dec 2025

Rick

-

8/10

Excellent

16 Dec 2025

Dorothy

Nice room with lots of amenities.

Leisure Friends

10/10

Exceptional

15 Dec 2025

VICTOR

Loved our room. Staff was amazing. Good breakfast & easy parking.

6/10

Pleasant

08 Dec 2025

Dwayne

Facilities needed multiple repairs. Our room did not have a phone. Breakfast area ran out of several items mid-morning.

Friends_and_family Friends

10/10

Exceptional

07 Dec 2025

Shelly

Great breakfasts

Leisure Family

10/10

Exceptional

07 Dec 2025

Tracey

Staff was super friendly. Room was clean and spacious.

Leisure Family

10/10

Exceptional

07 Dec 2025

James

Check in was easy and they where very professional and friendly. Room was very clean and spacious. Breakfast was just right.

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Tammy

The room was very nice being a suite! So much room and felt like an apartment verse a tiny overnight! Clean and well appointed! Shelly was great at the front desk!

8/10

Excellent

04 Dec 2025

rajendra

Clean room and kind staff

10/10

Exceptional

25 Nov 2025

Nannette

Everything was great. The front desk lady in the afternoon was so friendly, helpful and awesome. I wish I had caught her name.

Leisure Family

10/10

Exceptional

18 Nov 2025

John

Room very clean, Front desk was very responsive

Partner

10/10

Exceptional

16 Nov 2025

Jamie

Everything was great

10/10

Exceptional

11 Nov 2025

Charles

Nice place. Well maintained 👍 💯

4/10

Poor

09 Nov 2025

Kelly

We had to transfer rooms because the TV in the first room was going out. We found this out after we unpacked and settled in. Once in the new room we discovered the bathroom sink was clogged. We discovered this after showering and had to redress to let maintenance in. Lastly, the remote to the TV wasn’t working in the new room. They found a new remote and had to tape the batteries in to prevent them from falling out. This is not the standards I am accustomed to at Marriott properties.

Leisure Friends

2/10

Poor

09 Nov 2025

Kim

My room was dirty with items on the floor by beds that were NEVER cleaned even though I pointed them out to a supervisor. Outlets by bed that didn't work and solution was to being us an extension cord that had been spliced and taped back together with another cord leaving us with a fire hazard. No offer to move us or any other solution.

Leisure Family

2/10

Poor

07 Nov 2025

Kim

Our room was dirty with pacifiers, qtips and other things beside the bed that stayed there the entire trip even though we pointed it out. We had an electrical issue in our room and their solution was to bring us an extension cord...that had been spliced and taped together with another cord!!! They never fixed the issue, they never offered a solution! This was the worst stay I have EVER had in a hotel! I have been trying to reach out to Orbitz to get some sort of compensation, but cannot get the connection to occur and would love to have someone reach me!

Leisure Family

2/10

Poor

05 Nov 2025

Harley

Indoor pool wasn't working as advertised didn't want to Discount the room talk to corporate was very rude to me

10/10

Exceptional

04 Nov 2025

Debbie

This hotel was the perfect base for us to explore Nashville. The Grand Ole Opry is just down the road next to a large shopping mall with a good choice of restaurants. Our room at the hotel was huge - 2 double beds with a kitchen, dining table, sofa and desk. It was very good value for money compared to downtown Nashville. There was a shuttle bus to and from downtown which was only $15 per person which took the headache out of trying to find somewhere to park. Would definitely recommend this hotel.

Leisure Family

10/10

Exceptional

03 Nov 2025

Vicki

Clean, Close to Opry, Good breakfast, comfortable.

Business Self

8/10

Excellent

29 Oct 2025

Nina

Very nice hotel!
Our room
on the 5th floor was quiet, clean, nice bedding, good lighting.

Leisure Family

6/10

Pleasant

28 Oct 2025

Todd

Hotel was clean and conveniently located. However the indoor pool was completely closed for our entire stay, with no notice of this in advance or at check-in. We booked based on having that amenity and did not receive it.

Partner

10/10

Exceptional

28 Oct 2025

Michael

Excellent room and staff was fantastic

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Diane

Pool closed

Leisure Family

10/10

Exceptional

26 Oct 2025

Pamela

Staff was very friendly and helpful. Room was great, would stay here again

Leisure Partner

4/10

Poor

25 Oct 2025

Lauren

Breakfast was good, staff very friendly, room was clean, area around hotel was ok. I have 3 complaints.
1- our tv didnt work, our wall outlets didnt work (only in the kitchen). The front desk tried to fix it but was unsuccessful.
2- wifi didnt really work. We were told its an ongoing issue they are working to fix it asap
3- the shower door is weird. Theres only half a door and it doesnt slide shut. Half the water ended up on floor.

Leisure Family

10/10

Exceptional

22 Oct 2025

Michael

Excellent, friendly staff! Breakfast always hot and good.

Leisure Family

10/10

Exceptional

21 Oct 2025

Chelsey

.

Leisure Partner

8/10

Excellent

19 Oct 2025

Andre

I was told on the phone that the property had a shuttle to the nearby attractions Opryland. But then I was told by the front desk upon arrival that they have a shuttle only sometimes….

Business Self

10/10

Exceptional

19 Oct 2025

Lisa

We stayed here for three nights. We loved the property and our room was very spacious. The beds were extremely comfortable. Even though the property is about 15 minute drive from downtown- it offered a shuttle for a decent price. Parking in Nashville is not cheap so this was perfect. Would definitely stay here again

Leisure Family

10/10

Exceptional

14 Oct 2025

Kim

The room was well laid out and plenty of space. The kitchen and sitting area were fantastic.

Partner

10/10

Exceptional

13 Oct 2025

John

The staff were phenomenal, helpful, and friendly!

Business Family

10/10

Exceptional

07 Oct 2025

Jeffrey

pleasant stay.
kids enjoyed the pool.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Michelle

Very friendly staff, comfortable clean room, plenty of shopping nearby, Grand Ole Opry close and easy Uber ride into Broadway

Leisure Family

10/10

Exceptional

06 Oct 2025

Jennifer

Staff was friendly and knowledgeable, room was well appointed and all of our needs were met!

Leisure Partner

6/10

Pleasant

04 Oct 2025

stephen

Front desk wasn’t always covered but people did come when called. Most were service oriented but not all.

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

Allen

Staff was helpful when we arrived late due to a delayed flight and sent us to places still open for dinner.

Leisure

10/10

Exceptional

28 Sep 2025

Charles

I couldn't have had a better stay for my time in Nashville. Easy access to all the things we wanted to see and do. Thank you for such a great experience.

Partner

10/10

Exceptional

26 Sep 2025

Katrina

Great stay

Leisure Partner

8/10

Excellent

23 Sep 2025

Edward

Fix exercise bike in the gym

Business

8/10

Excellent

22 Sep 2025

Wendy

Comfortable

We arrived late!! Our room was 77* the AC was not working. I requested a different room which the hotel gave us without hesitation. New room was 10* cooler!! The beds were comfortable, clean and the room was a nice size

Friends_and_family Family

4/10

Poor

22 Sep 2025

Donald

Had to move rooms 3 times because the electrical outlets did not work. All 3 rooms TV's had a dark screen with a blue tint on them. The breakfast sandwiches looked, felt like ,and tasted 2 days old after being reheated for 5 days. The carpets havn't been cleaned in years and are pulling up and rippling.

Business Family

10/10

Exceptional

19 Sep 2025

REBECCA

Very nice. Great breakfast.

Leisure Family

10/10

Exceptional

15 Sep 2025

Thomas

Enjoyed our stay, friendly staff,nice breakfast offering, close to restaurants.