Woodspring Suites Nashville Near Rivergate

United States , Nashville - TN
MADISON, 122 Liberty Lane
Show on Google | Map

100 reviews shown

4/10

Poor

28 Mar 2026

Shayla

Bugs and the floors were very slippery in our room.

Friends_and_family Family

2/10

Poor

28 Mar 2026

Norma

Overbooked their rooms and left us with a reservation but no room. We were traveling from Florida with a newborn and they had no rooms even though we had reserved one. Super upset that it left us with no where to go as other hotels nearby were sold out for the night too.

Family_with_children

2/10

Poor

24 Mar 2026

Andrew

Filthy, Smoked in, NO HOT WATER , cockroaches, homeless in parking lot, staff not present, gross floors and walls

Self

2/10

Poor

18 Jan 2026

Kliford

There were roaches everywhere honestly and the amount of marijuana smell throughout the hotel all night was kind of alarming. I’m pretty sure there were drug deals that went on most of the evening were also alarming. The phone to get in the door cause the lobby window closed at 4 pm, I was never made aware that it did, so when i got to the hotel to check in and use the lobby phone it didn’t work at all, luckily the lady that checked us in was close and seen we needed assistance to get inside to check in. And while they had Terminex come out and spray and put a white residue powder down for the bugs, there were still plenty crawling around on most of the items in the room.

Partner

2/10

Poor

15 Jan 2026

Darren

Absolutely disgusting!! Worst hotel ive ever stayed in my life. Keep driving do not stop here. Hotel has more dogs in it than people. Dogs barking un the room across from us.Our room smells like dirty dog. Bath towels have stains. The blinds are yellow stained from cigarettes. Nasty nasty nasty. Itching all night. If it wasnt so late and need to sleep for work tomorrow we would leave. People out side using drugs just sitting in their cars. Does not feel safe. My dad put the refrigerator in front of the door just in case someone tries to break in and rob us. This hotel has alot of people living in it permanently. Trust me DO NOT STAY HERE!! you are better off sleeping in your car far away from here

Business Friends

6/10

Pleasant

06 Jan 2026

Myasia

Severe mold. No deep cleaning for the rooms prior to check in

4/10

Poor

27 Nov 2025

Lester

The room was not clean, smelly, and greasy floor. Don't trust the picture what you see of the rooms.

Business Family

10/10

Exceptional

10 Nov 2025

Edward

Room was clean staff was very friendly

Business Family_with_children

4/10

Poor

30 Oct 2025

Lisa

Found roach in my room, loud noise coming from wall early in the morning, sink had a slow drain and sheets on other bed was dirty

Partner

2/10

Poor

19 Oct 2025

Codey

Gave our room away

They gave our room away, told
Us they were gonna put us up in a similar nice place, and put us in a crappy motel that we had to pay MORE FOR. Will not be dealing with Payton and this property again.

10/10

Exceptional

26 Sep 2025

Abraham

Was clean and comfortable for my week stay.

2/10

Poor

07 Sep 2025

Constandino

Never again

Load people at all hours of night roaming halls trying to get into room that were not there’s . Room smelled and amenities were not provided that were listed in description

Business

8/10

Excellent

26 Aug 2025

Benny

The otdoord was not nice with people all over the place others didnt have their keys and wanted to get in when one is passing around

2/10

Poor

18 Aug 2025

Victor

Roaches were running everywhere when I turned the lights on in the room. Needless to say I didn’t stay and went to a different motel. Now this place won’t even refund me my money. Absolute nightmare….

Business Friends

2/10

Poor

27 Jul 2025

Tim

This place has no staff on duty when needed. It's also Infested with roaches!!!. I only stayed 1 of the 2 nights I paid for!

Leisure Partner

10/10

Exceptional

27 Jul 2025

Michael

Staff was wonderful and assisted immediately when I discovered the desk did not have a chair I needed for my business travel. Within 5 minutes I had what was needed.

Business Self

2/10

Poor

26 Jul 2025

Deborah

Call me.

2/10

Poor

15 Jul 2025

Kontreal

The first room that he gave us was used the second room had roaches the area around the door was left open all night. It’s a terrible nasty hotel.

Leisure Family_with_children

2/10

Poor

12 Jul 2025

Brandon

Trashy place. The front desk hung up on me when I called about extra charges for days after I checked out. Then they never answered the phone again. I had to call multiple corporate numbers to get 50% of my extra charges back. Stay away

Leisure

4/10

Poor

09 Jul 2025

Neville

Will stay elsewhere

Was disappointed in the accommodations and seemed like a rough neighborhood. Next time I will spend more money on nicer accommodations, the Quality Inn or LaQuinta would have been a better choice.

Business

2/10

Poor

08 Jul 2025

Kristi

No one was at the front desk to check in at 10:30 pm. Tried calling the provided phone number multiple times and no one answered. Another customer had already been trying to reach someone for 30 minutes. I ended up having to go to another hotel. The right thing to do is to give a full refund.

10/10

Exceptional

06 Jul 2025

Lester

Really enjoyed everything about our stay

Leisure Partner

2/10

Poor

05 Jul 2025

Dorothy

Terrible. The area itself leaves a lot to be desired. We still decided to check in as it was later in the day and we were exhausted. The girl behind the counter charged me twice for the room because she couldn’t figure out how to check us in. People were steady coming in and out. We finally got to the room after being bothered for money in the hallway from a “guest” and it wreaked of smoke. We immediately checked out and left. No refund despite not staying.

Leisure Family

2/10

Poor

04 Jul 2025

Elizabeth

Couldn’t even in check in to my room. Limited check in times. Forget getting a refund for a place I never stayed in for.

2/10

Poor

03 Jul 2025

Kiana

Don’t do it!

Made my reservation on hotels and when I got the no one was at the front desk, they had two number to call and I call both numbers multiple time waiting about 10 mins before one of the workers came to the lobby. He checks me in only for the room to have roaches, he then tried two other room but roaches everywhere. I refused to stay there hopefully I can get my money back.

2/10

Poor

29 Jun 2025

Verified traveler

Disgusting and filthy

Friends_and_family Family

2/10

Poor

28 Jun 2025

Jessica

The lady at check in was super nice and that’s the only good thing I can say. I did not feel safe here with my children. There were people outside the hotel doing drugs in the open right by the door to get in, no regard for anyone. Staff did not say or do anything. Parties all night long, constant noise. People are obviously living here. Roaches on the wall. Mold on the ceilings that made the smell awful. Hole punched through our bathroom door. Would not provide a hair dryer or an extra pillow for my handicap mother to get comfortable in the bed, which was way too high and a very cheap, uncomfortable bed. The smell in the room is absolutely awful from the mold. Some type of burns all over the floor. Broken blinds with no curtains so shady people can look in on you while they’re outside smoking w**d. I’ve stayed in hundreds of hotels and this was by far the worst.

Leisure Family_with_children

2/10

Poor

24 Jun 2025

Miranda

Awful stay

The place was disgusting. Our room didn’t look clean at all. Bugs everywhere and a really sketchy environment. Floors were sticky and the room looked nothing like the pictures. I needed a hairdryer and there wasn’t one. Had to call front desk and they hung up on me. Roach motel

Friends_and_family Family

2/10

Poor

14 Jun 2025

Larry

THERE WERE BED BUGS AND ROACHES IN THE ROOM!!! I HAD TO FIND ANOTHER HOTEL FOR ME AND MY CHILDREN TO STAY AT! There was no staff after hours, so I couldn't even report it until the next day!!! Disgusting and dirty, I would sleep in my car before I stay there again!!!!!!

Leisure Family_with_children

6/10

Pleasant

11 Jun 2025

Mary

OK for short stays, clean and tidy and near shops and restaurants

Leisure Partner

4/10

Poor

08 Jun 2025

Lugendo

There was as stain on the covers of the mattress. Some of the towels had some hair on it before we even used them. The top of the fridge had dust and debris and a couple of leaves. The icing on the cake was the live cockroach we seen on the wall on our second night.

Leisure Partner

8/10

Excellent

05 Jun 2025

Tiffany

The staff

Business Self

2/10

Poor

31 May 2025

Nicholas Gerard

Roach Motel

Leisure Self

6/10

Pleasant

30 May 2025

Kristina

The property itself was ok and the staff was friendly, but there was a shooting the first day we were there and the doors were locked out after that and even with our key we couldnt get in. We had to call people to let us in or wait until someone came out to let us in, which was very inconvenient.It seemed more like a halfway house than a hotel.

Leisure Family_with_children

8/10

Excellent

30 May 2025

Tiffany

The staff were very helpful

10/10

Exceptional

29 May 2025

Chasity

Booked a room with two queen beds in it they fail to succeed I had to go buy a air mattress for the kids cuz they booked my room with someone else didn't even give a discount I paid full price for the one bed room

Friends_and_family Family

4/10

Poor

26 May 2025

Maria

No comment

2/10

Poor

24 May 2025

Jemel

I arrived at my hotel and the hotel room was under construction and I couldn’t stay there I want my money back I had to find a place to stay after driving 9 hours

10/10

Exceptional

21 May 2025

Kyle

Would stay again

Leisure Friends

8/10

Excellent

14 May 2025

The elevator Always Smells bad due to Customers Animals!!! The Outside area Always has Overflowing Trash!!!

Business Self

10/10

Exceptional

14 May 2025

The Owners were Very courteous and Informative. The Most Cleanest Hotel I’ve Slept At Since My Move to Tennessee. I Will be Back🤗

Business Self

4/10

Poor

10 May 2025

Jeremy

It was clean

The hotel room was clean and thats the highlight. The front desk worker was super nice and worked wirh Hotels.com when he couldn't find our reservation and they were able to sort it out and give us a room. You can tell they are trying to update the hotel and i can appreciate that.
Our room was clean but we had no towels when we called in the evening they had ro wash some and took until morning to get some. Our toilet was slow to drain after using which isnt great.
Blinds in the room were broken and dirty, no curtain to close to block out light and the ac/heater slates were dirty. (That was the only thing dirty in the room).

Partner

10/10

Exceptional

07 May 2025

shannon

4/10

Poor

07 May 2025

Elizabeth

Don't stay here if you are used to anything nice.

I instantly regretted not spending more for the stay but I was looking for some place that could accommodate for parking a large tractor trailer close by. It was fine to just have a place to sleep and shower, but if you're used to staying somewhere kind of nice... this is not the place. Fresh coat of paint is the minimum needed to cover the spots where there is no paint, once you get past the black moldy spots on the ceiling in the bathroom and all the hair stuck on the lampshades. Some new bedsheets and covers would be nice as its not nice to see spots and stains of previous guests. The positive thing is that the bathroom was clean, shower looked like it was newly fitted and the mattress was comfortable.

Partner

4/10

Poor

05 May 2025

Dustin

Had bugs

Business Self

4/10

Poor

04 May 2025

Patricia

Booked for 3 people, only 2 towels provided. No coffee pot. No vent in bathroom. Trash all around property, Walmart carts all around property. I'm assuming people rent monthly and go get their groceries and bring the cart back with them

Leisure Family

2/10

Poor

28 Apr 2025

Jason

Unclean.
Smells horrible.
Has bugs

Leisure Partner

2/10

Poor

27 Apr 2025

Lakesha

The outside looks good but the inside is horrible. I switch rooms three time’s. The third room, I just stayed since I paid ahead.
There was a big party outside. The first floor smelled like smoke throughout the office. The rooms are outdated, broken blinds, and old furniture. I had another family that supposed to stay but I told them no because I was too embarrassed that I chose this place. It was like living in the projects.

Friends_and_family Family

2/10

Poor

27 Apr 2025

Scotty

As soon as you walked into the lobby, you could smell cigarette smoke, even though we though it was a smoke free facility. There was a friendly man that checked us in at 6 pm. I went to the car to get our suitcases and when we came back, the window for check in was closed. When we got to our room, it smelled like smoke. There was a cigarette burn on the toilet seat. There was a cockroach on the ceiling, and later that night, one in the bathroom. We asked to change rooms but the hotel was all booked. The TV remote was broken. There were no hand towels. And no one answered the phone number at the front desk for assistance. There was so much noise inside and outside that we didn’t sleep well. The cleanliness and upkeep of the hotel was not good. When we checked out or tried to check out in the morning, the front desk window was still closed. We have stayed at other Woodspring hotels that have been well cared for, but we will not stay at this one again.

Leisure Family

2/10

Poor

16 Apr 2025

Alan

A lot noise and security service CAN NOT do anything about it. Cockroaches are running around. See attached photos

Leisure Family

10/10

Exceptional

06 Apr 2025

Ronald

Good experience all around.

Leisure Pet

10/10

Exceptional

06 Apr 2025

Kayley

Staff is always accommodating. It’s been a really good experience even amidst the stressful situation of being without a place to live and going through the process of finding another place.

Leisure Pet

10/10

Exceptional

31 Mar 2025

Margo

I liked the area.. around all the good food.. and I don’t like how if someone is working all day and is gone before office opens and comes back when office is closed how can they get the necessities they need ? I needed tissue after a long day at work and was told by the staff I would have to wait until office opens . Unacceptable in my opinion

Family

10/10

Exceptional

31 Mar 2025

Brenton

nice interior

8/10

Excellent

31 Mar 2025

Verified traveler

Good

Business

10/10

Exceptional

22 Mar 2025

Kayley

The property on the inside is clean and very nice, the outside of the property is a nice area besides the junked vehicles in the parking lot, and the homeless area across the street full of trash. Other than that i have nothing but great things to say about this hotel all around.

10/10

Exceptional

15 Mar 2025

Ron

The smoke alarms inside the room are really touchy my husband and I don’t smoke but even just spraying febreeze in the room sets it off. That set ours off twice and it doesn’t stop until a staff member resets it and the fire department comes every time which is extremely inconvenient.

Leisure Partner

10/10

Exceptional

15 Mar 2025

Ron

Very affordable, clean, accommodating, and it helps that there is a stove, full size refrigerator etc.

Leisure Partner

2/10

Poor

04 Mar 2025

Verified traveler

Never staying here again!!!

Got here and no one was at the front desk called number twice no answer. Called another number guy answered said he’d be down in a minute took him about 10 min to get downstairs. When he got downstairs said he left his key upstairs so had to wait even longer. Finally got started with check in process he couldn’t log in called someone for help he had him on speaker guy he called said he’s sleeping ask someone else. He calls some one else they didn’t answer so he finally checks me in and sends me on my way. Place smells and is dirty.

10/10

Exceptional

15 Feb 2025

Dyesha

Great stay just a lot of noise

Leisure Partner

2/10

Poor

04 Feb 2025

Kassie

Not sure why people was coming all in and out my room unnoticed like fire inspectors and random other office people , no nock just walk on in

4/10

Poor

31 Jan 2025

Jacob

Not a good WoodSprings Location

This Woodsprings location was terrible had roaches and was loud and unfriendly

Business

4/10

Poor

12 Jan 2025

Zachary

The woman at the front desk was extremely nice and helpful. Unfortunately within an hour of checking in, I sat down to eat and a cockroach crawled out from behind the kitchenette area and across the counter. The rest of the room appeared to be pretty clean, but that ruined it for me. And the noise from outside the room was insane. Definitely not a place I would stay again based on the cockroaches and inability to get any sleep from the noise.

Business_and_leisure Self

8/10

Excellent

05 Jan 2025

Jacob

Nice

Leisure Self

10/10

Exceptional

03 Jan 2025

Stephen

Amazing staff

Leisure Self

6/10

Pleasant

02 Jan 2025

Amal Vijay

There was small cockroaches in the bathtub and the floor. Other than that there was no sound in the tv! Room was clean.

Leisure Self

2/10

Poor

16 Dec 2024

Miranda

DO NOT STAY HERE!!

The cable did not work and they would not fix it. The room had a weird smell. Woke up on roaches crawling on the counter of the kitchenette. Offered to put me in another room but could not guarantee that room would not have roaches.

Self

2/10

Poor

15 Dec 2024

Miranda

Do not stay here!

Tv did not work. Woke up the next morning to roaches crawling in the counter of the kitchenette. Room has a weird smell. Offered to give me another with a working tv but couldn’t say there wouldn’t be roaches. Guy standing in the lobby said he killed around 40 roaches that morning and there were still a lot more in his room

Self

2/10

Poor

09 Dec 2024

marsha

I only stayed for a hour. The room key didn't work twice. and there were tiny roaches everywhere. I had to grab my things and RUN. I couldn't stay here at all. The staff were nice to me but the seeing the roaches, I can't

Leisure Self

2/10

Poor

08 Dec 2024

Phoenix

The stay was very bad , poor management, won't recommend this hotel to anyone

Friends_and_family Family

10/10

Exceptional

27 Nov 2024

Michael

We liked the privacy and affordable price

Leisure Partner

2/10

Poor

27 Oct 2024

Christopher

Bad service

Check in is at 3: 00pm room wasn't ready until 3: 15pm then this morning around 9:45am somebody knocks on the door wanting to know when we're going to check out we'll check out is not until 11:00am

Partner

8/10

Excellent

21 Oct 2024

Arieona

Loved the location but the shower was a little messy

Leisure Partner

2/10

Poor

19 Oct 2024

Amanda

Toilet was not working, stains on floor and fridge.

Business Self

8/10

Excellent

16 Oct 2024

DeLisa

The general manager is the worst he doesn't know what he is doing he put extra charges on your account and his not a friendly person. Shayla and miss cindy us the best.

Friends_and_family Family

8/10

Excellent

16 Oct 2024

DeLisa

The general manager is the worst ever he doesn't know what he's doing he puts extra charges on your stay and his not friendly. But shayla and miss cindy is the best.

Friends_and_family Family

8/10

Excellent

16 Oct 2024

DeLisa

The general manager is the worst manager ever he doesn't know what he is doing mscrews up everyone reservations. But shayla and miss cindy is the best

Friends_and_family Family

2/10

Poor

12 Oct 2024

Myron

We checked in. Saw sketchy people everywhere. Walked in to the hall and the cigarette and weed smell was overwhelming. Room was grundgy, pieces of the vent fan in the bathroom were on the counter with no shower curtain present. We immediately left and stayed somewhere else. We forfeited the $100, figure this place needs it more than we do. We should've known better.

Leisure Partner

2/10

Poor

26 Sep 2024

Verified traveler

It was so disgusting didn't even go in the room. Guy at front desk was drinking a beer during check in. The parking lot has a lot of shady activity, trash running over. Residents of property warned us that car get broken in to on a regular and no cameras on property.

Business

10/10

Exceptional

12 Sep 2024

April

Love it

Leisure Partner

8/10

Excellent

07 Sep 2024

jamie

The staff was very friendly and helpful. It was a plus to have security on the premises. I was on the 3rd floor and could hear everyone around me.

Business_and_leisure Self

6/10

Pleasant

06 Sep 2024

Elizabeth

While the outside of the hotel looks fairly new, the inside is a different story. The rugs need a deep-cleaning, and the rooms could all use a refresh. We had issues with our key cards upon arriving at our room. The front desk clerk had to come up to reset the door lock, and we were glad she did. The room smelled of tobacco smoke, so her being there to witness it could prove we were not responsible. The elevator was questionable at best, and the front desk closed completely overnight. If you are checking out early, there is no one to leave the key cards with, and no Dropbox.

Partner

10/10

Exceptional

28 Aug 2024

Stephen

Staff was very friendly, nice being able to pet cute dogs, clean hotel, I would definitely stay here again. Highly recommend it

Leisure Self

10/10

Exceptional

23 Aug 2024

Susan

Convenient to work. Comfy beds

Business

10/10

Exceptional

19 Aug 2024

Michael

Im addition to a well operated and clean property, the management has been able to assemble a wonderful staff who are consistently friendly and always taking steps to keep the property clean.

I would recommend this property to anyone seeking a convenient and safe stay near Nashville for an extended period.

Business_and_leisure Self

2/10

Poor

17 Aug 2024

Andrew

The lady at the front (Crystal) was the only good thing about the place. She was very helpful and accommodating
As far as the hotel There were holes everywhere. Destroyed furniture. Mirrors and toilet were Chipped. Screen was off window and in the room!

Leisure Friends

10/10

Exceptional

17 Aug 2024

Cora

The Staff were welcoming and very nice. Especially Mrs. Cynthia. She made sure all my accomodations were met, and she always kept a smile. The rooms were also clean and spacious. I felt safe and would definitely recommend. 10/10

Business_and_leisure Self

8/10

Excellent

03 Aug 2024

DeLisa

Shayla M.V.P

Shayla the assistant manager is wonderful she makes u feel at home and will go above and beyond her job title.

Friends_and_family Friends

2/10

Poor

02 Aug 2024

Jamie

Nothing

Business_and_leisure Pet

2/10

Poor

22 Jul 2024

Jason

Horrible place! I’d like my money back!

2/10

Poor

20 Jul 2024

Holly

They ran out of toilet paper and when I called and asked when they would get more the lady said “idk” asked if I would get reimbursed for buying my own and she said very rudely “ma’am by policy we are not required to provide that for you” so you are telling me I spent $486 for 7 nights for me to have to buy my own toiletries. That is normally included in the hotel stay. Asked about towel and they told me I’d have to bring my old towels down and exchange them for mew ones instead of just giving me new ones. Called to talk to the manager and the lady at the desk said the manager was in a meeting and said she would have them call me back. They never did. How can a manger of a company not care enough about the customer to give them a call to address the situation and try to make it right. Felt like the manager didn’t care and brushed it off and pushed it to the side and didn’t make it a priority to make sure customers were taken care of. I will not be coming back to the location ever again. Terrible customer service and managers are to set an example for the employees and seeing as they didn’t even have the decency to reach back out to me and make it right. I will not recommend yall to anyone ever

Leisure Friends

4/10

Poor

30 Jun 2024

Latasha

I feel like the hotel was more for people who wanted to stay long-term a customer service when I first got there to check in was on her phone and very rude

Friends_and_family Friends

2/10

Poor

30 Jun 2024

Mickaela

We tried checking in and the front desk had a window covering it. A guy smoking inside said he could help us get checked in. The entire property was dirty. There were a million piles of dog poop int he grass and trash everywhere. Inside was equally gross. There were stains on the walls and in the elevator. The carpet was severe stained in the hallways. The entire building constantly smelled like cigarettes. The rooms had VERY thin ceilings and we could hear our upstairs neighbors alllll day and night. The floors were sticky when we got there and the drawers in the kitchen were sticky on the inside. There was always dogs running around off leash out side. It was such an uncomfortable stay for me as a young woman. I would never stay there without someone else with me as the other guests often seemed high and sometimes aggressive.

Business Partner

2/10

Poor

27 Jun 2024

Tuesday

Do not stay. Looks deceiving.

To start our room that was reserved and paid for in advance (1wk prior) was given away. The only room they had available was a double bed room that was damaged. We took it only to find it was infested with roaches. Check-in kept apologizing said to request refund.

Partner

6/10

Pleasant

25 Jun 2024

Luke

Good but hallways smelled like smoke.

Business_and_leisure Self

4/10

Poor

23 Jun 2024

Rick

Nice from the outside but the inside was not clean. The building had odors of pet and old cooking grease.

Leisure

6/10

Pleasant

17 Jun 2024

Eric

Seemed unsafe at night. A lot of things going on in the parking lot until late at night. The place seemed ok a little rough around the edges. Very nice people running the place. You cannot check in after 2am.

Leisure Family

2/10

Poor

10 Jun 2024

max

This place should be condemned

Partner

2/10

Poor

02 Jun 2024

Allisa

Turn Around and Do NOT Stay!

Do NOT stay here! This is a full blown extended stay hotel, as in, people are living here. It is dirty! It smells! Rooms are probably as clean as they are ever going to get them. There was mold in the bathroom. And the smell coming from the window AC unit clearly smelled like mold. The doors are open to the public so the "lobby" had homeless people sitting on the floor charging their phones. Dogs are allowed and you can smell it. The pictures are NOT what this property actually looks like.

Friends_and_family Family

2/10

Poor

01 Jun 2024

Marla

The lobby, halls and room was filthy. It smelled like urine and cigarette smoke. I did not feel safe. I booked two nights to be close for a family funeral. I did not stay. I found another hotel in the area.

Leisure Self