Name: Tru By Hilton Goodlettsville Nashville
Address: 831 Conference Drive, Goodlettsville, 37072, US

10/10

Exceptional

23 Jul 2026

Chris

Outstanding New property, Quiet location.

8/10

Excellent

16 Jul 2026

Marlene

Wendy, at front desk was awesome, very personable!!
Didn’t realize there wasn’t a pool when booked.

Friends

2/10

Poor

16 Jul 2026

Michael

Booking glitch and scheduled my day for the wrong weekend. Then I paid in person for the current week that I was there. And figured to work through the cancelation later. The room i stayed in had an odor and felt very cardboardish. Then I try to get my refund for the future week that I did not stay and the manager was never there and would never email or call back. Expedia could not reach either to get the refund approved. So I ended up paying for a night that I did not stay. 3 months later and I still have not received an email or call back from the manager.

10/10

Exceptional

14 Jul 2026

Victor

Staff was the best I've ever experienced. Wendi at the front desk is awesome and just takes control.

8/10

Excellent

13 Jul 2026

Mike

First time staying in a \"Tru\" property. Stayed at the Goodlettsville, TN location after going to the Ryman Auditorium in Nashville, TN to attend an Air Supply concert and stayed one night.

EXTREMELY clean and well-kept facility. Front desk staff was very, very friendly - both at check-in and check-out the next day. Interaction with the gentleman running the breakfast was very pleasant.....he particularly went \"above and beyond\", helping us find things, and bringing out muffins to our table that had just come out of the back.

Room is spartan, but very functional. Positives: very comfortable bed (slept like a log), very nice TV, and all the absolute necessities - blow dryer, very nice shower, fridge. Cons: Kind of disappointed a room with a fridge didn't have a microwave, and the bathroom only had one towel, one bathmat, and one washcloth. Of course, we could have easily gone downstairs if we had needed more, but I was a little surprised that no hand towel was automatically included.

Room was not carpeted, but the imitation wood flooring was attractive and clean.

Minor issue with the room was the fact that one of the window shades was broken.

Breakfast was a simple continental breakfast, but adequate.

All in all, a very nice place to stay. Easy to find, just off I-65.

Family

10/10

Exceptional

13 Jul 2026

Pam

Clean rooms, staff were friendly and helpful, breakfast bar each morning had a variety of food options and was really good. There’s a nice sitting outdoor areas also. The only bad thing is there’s no pool. I didn’t realize that until we checked in but that’s my fault for not making sure first

Family_with_children

6/10

Pleasant

13 Jul 2026

Melissa

The room was nice and clean but the air conditioner sounded like a washing machine in spin mode. It was loud. Also the shower would lose pressure throughout your shower.

10/10

Exceptional

10 Jul 2026

Shavonia

The guy at the front desk during my stay July 1st-5th was so accommodating.

Self

10/10

Exceptional

05 Jul 2026

Dawn

Staff was friendly, they were accommodating with me checking in early and the room was beautiful. Despite it being forth of July , fireworks were minimal and they had a noise ordinance in the hotel . It was a great stay

10/10

Exceptional

04 Jul 2026

Tim

Clean room, friendly staff

Self

10/10

Exceptional

04 Jul 2026

Stephanie

Helpful front desk staff

Partner

2/10

Poor

04 Jul 2026

LaKeesha

I reserved a one night stay. I have reserved multiple Tru hotels of recent, but had never had the experience I had. The shower door was broken, completely misaligned. When I tried to take a shower, there was no body wash. My husband requested body wash and they brought us body lotion. They assumed we knew how to install it, and it took my husband forever to put it in place. Upon trying to take a shower for the second time, I squeezed the bottle and found that the it was not lathering up. That's when I looked at the bottle and saw that it was lotion. I had wet lotion all over me. My husband requested body wash again, and this time they brought us an already empty bottle telling my husband that was all they had. My husband went and complained and the front desk manager found a bottle of body wash for us. Upon my third time trying to take a shower, I broke out in rashes because apparently the holder for the body wash had mold around it, and I am deathly allergic to mold. The front desk manager said he would talk to his superior to try to remedy what we experienced. He said if something is approved, it'll take four to six weeks. I am very upset about this experience and that the wait for the body wash delayed my plans for the day.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

John

it would be good to have a safe in the room

Partner

8/10

Excellent

02 Jul 2026

Valerie

The place was clean. The staff was courteous with the stomping over my head was too much

Self

10/10

Exceptional

02 Jul 2026

Terri

Very clean and comfortable

Partner

10/10

Exceptional

28 Jun 2026

Tammy

Clean and convenient!

Partner

10/10

Exceptional

21 Jun 2026

Camryn

Best hotel I’ve stayed in. Rooms were clean and new. Staff were very welcoming and attentive. Great location close to Nashville without being in the hustle bustle of the city. Would 100% stay here again.

Family

10/10

Exceptional

18 Jun 2026

Rose Anne

Nice place. Clean, nice room, friendly staff, good breakfast.

10/10

Exceptional

16 Jun 2026

Patrick

Outstanding room and service

We left around 9AM

Drove back to Indiana

around 6pm, we realized we left a Gold Necklace in our bathroom. We contacted the Hotel. They not only located the necklace, but they are shipping back to us overnight!

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Guillermo

Honestly super in love with TRU by Hilton, I’ve stayed in a few TRU hotels and they where all clean and has friendly staff, for now on, I and my family will loyal to this brand of hotels super consistent when it comes to beds and cleanliness!

Friends

10/10

Exceptional

08 Jun 2026

Tiffany

They were so kind and everything was super clean and nice.

Family

10/10

Exceptional

06 Jun 2026

Mark

I’m always amazed how comfortable the rooms are at a Tru. Spacious with lot of walking space in the room and less worry of stubbing toes in the dark. The platform bed and mattress I consider most comfortable along with the room color decor. Very easy on the eyes.

Self

10/10

Exceptional

05 Jun 2026

Nathan

Nice clean hotel

Family

4/10

Poor

29 May 2026

Snehal

The fan in the bathroom was extremely noisy and there was no button to turn it off. The noise was loud enough that we could hear it in the room even after closing the bathroom door.

10/10

Exceptional

24 May 2026

DEBBIE

The room was clean, the staff was excellent! I had an issue with my reservations but the staff made sure I was taken care of. There was a variety of options for breakfast.

Self

6/10

Pleasant

19 May 2026

Sarah

Overall, the place was nice, but the light switch situation in the rooms doesn’t make sense at all. Bedside lamps should be controlled at the bedside. Also, the water pressure in the showers was garbage.

Pet

8/10

Excellent

19 May 2026

Dana

The room was NOT clean when we checked in. The floor had not been swept and there was hair on the walls of the shower. We had to ask for towels everyday. The housekeeping staff was non-English speaking and had trouble understanding our requests. The front desk staff were courteous and accommodating. The water was turned off the last day of our stay and made it inconvenient to say the least. For a newer hotel, there were still things that could have been better.

Partner

10/10

Exceptional

17 May 2026

Tameka

I did not have breakfast.

Self

8/10

Excellent

13 May 2026

Daniel

Nice property beds could be a little softer

Friends_and_family Family

8/10

Excellent

10 May 2026

Chad

Everything was great at this place, we'll have to stay next time we're in town.

Friends_and_family Family

4/10

Poor

10 May 2026

Jordan

The carts for transporting luggage are not easy to maneuver when loaded. AC in our room didn’t work well and made clicking noises the entire night. There was a leak in the ceiling right outside our room with a bucket in the hallway. When we asked for additional pillows, staff said they can only give 2 even though hotel was not busy and parking lot empty. Half the outlets and lights in the room didn’t work. Definitely not worth a $200 stay. Breakfast was good, though and most staff friendly.

Friends_and_family Family

8/10

Excellent

03 May 2026

Angela

One-night stay started rocky when our room wasn’t ready at check-in time. Waited in lobby over 30 minutes (within view of front desk staff…they did not forget about us) and when I reapproached the front desk to inquire as to how much longer, suddenly they were able to find a room. I suspect, based on comments by the lady checking me in, that they were waiting for a room that met all of my special requests (away from elevator & ice machine & on a higher floor). But those were “like to have,” and hotels are clear that they cannot guarantee exact availability. Why not ask me if I want to wait or allow them to find the next best option available immediately? Other issue was the cleanliness of the room’s floor. Something sticky remained uncleaned, causing a tacky feeling on our shoes. You could see a spill. Don’t know how this was missed. All of that said, the bathroom and bedding was clean. We did have a good night’s rest as it was quiet and comfortable. Check-in staff were kind of cold; morning front desk was very friendly.

Family

10/10

Exceptional

02 May 2026

Jesus

This facility was very clean, easily accessible and established very friendly. Will definitely stay here again.

10/10

Exceptional

29 Apr 2026

Michelle

This was our first stay at a Tru hotel. We were quite surprised at the lounge area and the area with a pool table. Very good to know for future reference. Beautiful, brand new hotel (or seemed to be anyway). Our stay was very relaxing, aside from someone next door making a bunch of noise. We, however, were so exhausted we fell fast asleep anyways.

Partner

10/10

Exceptional

28 Apr 2026

Jon

Great location and the best breakfast attendant.

Family

10/10

Exceptional

27 Apr 2026

William

Staff was very friendly and checked us in quickly. Very clean room and loved the shower. So glad all your rooms have walk in showers. Left before breakfast, so cannot comment on that. Did love the 24 hour coffee bar. Many restaurants nearby.

6/10

Pleasant

26 Apr 2026

Phyllis

I booked a room with 2 queen beds, and when we checked in, we were told they switched our room for a king bed because they had a soccer group in town, I did not like it as I specifically booked for two queen beds, but took it anyway as we were in a bind. I think I should be compensated for the switch, which was done without my knowledge. I would not recommend your hotel to anyone. Thank You

Partner

10/10

Exceptional

22 Apr 2026

Mike

We had a quick stay and basically just needed a clean room/shower to sleep in. This hotel did just that!

Partner

8/10

Excellent

18 Apr 2026

dale

The beds were quite comfortable. The breakfast is very good selection and quality. The filter in the HVAC unit needed cleaning, made noise all night, which was corrected the next day. Housecleaning only came in the second day of our 4 day stay. The shower door leaked, but again, was corrected.

Partner

10/10

Exceptional

17 Apr 2026

Stacy

Ice machines weren’t working and being there for a golf tournament it was a pain getting ice from front desk!

Friends_and_family Family

6/10

Pleasant

15 Apr 2026

Gabriel

Good breakfast. Bed firm but comfy. Strong shower and nice toiletries, although shampoo and conditioner smelled odd.
Main issue was room readiness and amenities - we were told our room was not ready on arrival and would have to be cleaned, but then it was magically ready in five minutes. Room looked clean but there was no blackout curtain, with a room facing the parking lot. So we had to go out and buy sleep masks to get a good night’s sleep.
Other than issue with check in, staff was nice. Wouldn’t stay at hotel again though due to issues

Partner

10/10

Exceptional

14 Apr 2026

Erik

Room was fantastic

6/10

Pleasant

13 Apr 2026

MARK

For this to be a new facility, the ice machine was broken so we had to go out to get ice which thankful a nearby restaurant provided us ice with no charge. The second night the front desk offer ice in a bucket yet the ice was so frozen you had to have an ice pick to break it up. Nice thought with poor results. The gentleman that was over running the breakfast was absolutely wonderful staying on top of things and serving the customers. He was trying to maintain the breakfast bar while running back and forth filling the customers request for ice. He went way beyond his call of duty. The second day the pancake machine was broke. The room was clean yet very musty (mold?) smell. To start charging your customers a parking fee in June is a bit much. To have to pay the cost for the room and now parking fee that will be a NO thank you. Although the room was clean and the staff was friendly, it was a bit disappointing with the cost of the room we paid with the inconvenience of having no ice to have to go out and obtain the ice on the first night and the musty smell (mold?) that took so time to address in room.

Partner

10/10

Exceptional

11 Apr 2026

Michael

Nice and clean

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Sue

Clean new hotel. Staff was very unfriendly at check in and check out. Acted like we were a bother.