Ling
The room was clean, but I was very disappointed with my stay. The room was a semi-basement room with a shared bathroom, which was not clearly described on the booking platform.
When we arrived, the window was left open. Because it was positioned very high, my husband and I, both in our 70s, could not reach it. The open window affected our sleep and comfort for two nights.
I reported the problem to the service staff on the first day, but they did not resolve it. I also sent two messages to management during my stay and never received any response. It eventually took us three days to find a way to close the window ourselves.
The lack of communication and assistance was very disappointing. I expected much better customer service.
When we arrived, the window was left open. Because it was positioned very high, my husband and I, both in our 70s, could not reach it. The open window affected our sleep and comfort for two nights.
I reported the problem to the service staff on the first day, but they did not resolve it. I also sent two messages to management during my stay and never received any response. It eventually took us three days to find a way to close the window ourselves.
The lack of communication and assistance was very disappointing. I expected much better customer service.
