Koncept Hotel H2O

10/10

Exceptional

08 Dec 2025

David

Excellent Location for Christmas Markets, one right outside, easy to check in too.

10/10

Exceptional

22 Nov 2025

Jason

The room is way cooler then I thought it would be with a great view! Colonge itself is ok.

Leisure Partner

8/10

Excellent

17 Nov 2025

John

Fantastic location. Clean and comfortable. Thin walls so it can be a bit noisy at night.

Leisure Partner

10/10

Exceptional

16 Oct 2025

Galina

clean spacious room

the room was specious and very clean. The style of the room was i think - 70s, which i suppose not for everyone. everything else was great.

Self

8/10

Excellent

13 Oct 2025

Jeffrey

Small property in a busy square. Morning church bells, weddings and lively bars. Perfect location for restaurants and the river though.

Leisure Partner

4/10

Poor

06 Oct 2025

Peter

Pete's stay

We had booked two large rooms which according to the pictures included a fridge, microwave etc. The rooms we had only had a pod coffee machine with 4 pods no milk, sugar not even a kettle or a spoon.
Although the room was clean it was very basic not what we had expected.
As there was no reception to make a complain we tried the phone number but couldn't get through.
We filled the how was your check in sent by Hotels.com
and told them about the room and was told this would be sent to the hotel but we never heard anything from either.
The first day we were there building work was carried out at the building next to the hotel. drilling and hammering from just after 7am and continued all day fortunately this was the only day it happened.
In the evening and early morning there was a constant noise as people seemed to be slamming doors.
On Friday morning our last one. There was a lot of banging on doors around 4am I think on the third floor.
Apparently someone rang the police the person left the building setting the fire alarm off as they left.
We had to leave the building and stand in the cold the police arrived but could not turn the alarm off or contact anyone from the hotel.
After nearly an hour the police told us to smash the alarms in our rooms to turn them off but fortunately they stopped.
Some single women had been terrified by the person banging on their door.
I would certainly not stop here again or recommend this hotel to anyone

Friends_and_family Family

4/10

Poor

08 Sep 2025

John

The property is central for tourism. Unfortunately when we arrived there was a large poo in the toilet and pubic hair on the towel. For these basic failures two stars are deducted. The loss of another star is because the decor does not match the ‘funky vibe’ of the website.

Leisure

10/10

Exceptional

04 Sep 2025

Frank

Great one bedroom apartment in the middle of a great shopping district. Host did not send door code so was a hassle to get in, had to borrow someone's phone to get the code.

Leisure Partner

10/10

Exceptional

30 Aug 2025

Suwit

Super convenient but noisy at night but i don't mind at all because its right in the middle of everything. Will come back and stay again.

Leisure Self

10/10

Exceptional

28 Aug 2025

David

Perfect location, very clean, good size.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Hazel

Will definitely stay here again when I'm cologne

Great place to stay.
Lively outside on the weekend, so not somewhere for people who like quiet.
I loved it though. Great location. Not far to the cathedral, river or station.
Couldn't fault anything.

Self

10/10

Exceptional

09 Aug 2025

Boon

Modern and clean central hotel

The apartment is in great condition and central location .
Checking in time can be problematic as all people are checking at the same time with a self checking machine and can take a bit of time to do so especially when you are not familiar with technology. As a result, there was a long delay during my check in .
Otherwise, this is a great value and very comfortable hotel .

Self

8/10

Excellent

09 Aug 2025

Christine

Location was perfect. Bang in the middle of everything. No problem getting out in the morning to fetch a coffee and breakfast. A little noisy (my room was opposite a popular bar), but that was not a problem for me. Don't book if you need absolute silence to sleep.

10/10

Exceptional

18 Jul 2025

Brian

Couldn’t really give an excellent for staff because there was none, but checking in was pretty easy. Even though we don’t speak German we were able to figure it out!
The elevator is super tiny and we almost didn’t fit the two of us with our two bags but we just laughed every time we squeezed in! A great stay and would do it again.

Leisure Family

6/10

Pleasant

08 May 2025

James

Did pre-Check in however entry was difficult as we received QR code but not the front door code, so had to follow another family in then call hotel for code. Room was nice but bathroom layout awkward (had to sit sideways on toilet so knees didn’t hit the wall). Convenient location overlooking square but noisy.

Leisure Partner

6/10

Pleasant

07 May 2025

Martin

Location is excellent, right next to the train station, walking distance to landmarks like the cathedral

Leisure Family

8/10

Excellent

16 Mar 2025

Luke

Dirty towels only complaint

Leisure Friends

6/10

Pleasant

16 Feb 2025

Alison

Clean and central

This place is in the best location you could ask for. The cleaning was second to none and the beds are really comfy.
The maintenance leaves room for improvement, TV in room 301 does not work, foot prints on the wall, broken bathroom heater and damaged wall art.

Friends_and_family Family

6/10

Pleasant

10 Feb 2025

Oliver

Location is fantastic and rooms are fine. Drilling started at 8AM, and thin walls both between the rooms and to the street outside meant there was a lot of noise. Lack of staff even in the middle of the day made checking in difficult, as the automated system is overly complicated.

Business_and_leisure Self

10/10

Exceptional

07 Jan 2025

Jaimy

Amazing location, affordable hotel with good hygiene

Leisure Partner

6/10

Pleasant

16 Dec 2024

Jake

Not really a fan of the automated check in and check out it seems. Because of this, there is no where to leave luggage before check in and after check out; the information recommends a kiosk a good walk away but they turned me away with my bagpack and small suitcase (genuienly is small; no taller than my knee), or the main train station lockers.

The room seemed quiet; was clean and very well furnished.

I will be returning to Cologne next year, and will unfortunately be trying my luck with an alternate hotel because I don’t want to wheel my suitcase around with me all day when I arrive.

Leisure Self

8/10

Excellent

19 Nov 2024

Kelley

Wonderful location

Loved our central location steps to the Rathaus subway station and in the heart of everything.

Business

4/10

Poor

31 Oct 2024

Terence

There is no concierge desk at this property. I failed to recieve and email from the hotel with my entry code for the front door. I waited on the street for 45 minutes until another hotel guest was exiting the building. I had to plead to be let in the front door before I could check myself in. An email to the hotel failed to get a reply. Very poor customer service.

Leisure Self

10/10

Exceptional

30 Aug 2024

Carlos Roman

I was afraid of the booking I made because some of the comments were quite negative, but in my personal experience I enjoyed the property very much. It was clean, convenient, safe and silent. The water was warm and we had coffee. Compared to other hotels the room is quite big, it had kitchen and the beds were comfortable. The place is good, you have the cathedral and the river in a distance of five minutes. And both the check in and check out are very easy. I understand that if you hadn't use the self check in before you could need some minutes to understand the system, but for me, I received the code 1 day before my arrival, and made the check in 20 minutes before arrival, then I was able to access the hotel and get my keys immediately.

It is true that it can be a little bit noisy because you are in the city center, but nothing serious. For me at least was ok. Also there is no Air Conditioning y but we had 32°c yesterday and was quite ok

Leisure Family

6/10

Pleasant

25 Jul 2024

michael

ok stay but underwhelmed by decor

It was a comfortable stay overall, the room was ok, big, however, I chose this hotel based on attractively presented decors on the booking site, while in reality my room was rather spartan..
Once you book they warn you it's in a noisy (if convenient) location, and most people likely would want earplugs..
Everything is done online via email links, or an app, so no human interaction. In my case they failed to email me the code needed to actually enter the building.. I had to shadow someone in..

Self

10/10

Exceptional

24 Jul 2024

Jake

Great value

Great value, highly recommend. The double bed was 2 single beds pushed together which slipped apart slightly during the night but other than that faultless!

Self

10/10

Exceptional

09 Jul 2024

Sebastian

Gym, sauna. Hall with ligt space and comfortable sofas. Above all top taras with the view on the city and Dom.

Leisure Family

10/10

Exceptional

28 Jun 2024

Michael

This property was very well located. It is right next to a town square where there plenty of bars and restaurants. It is a short walk to the river on one side and the impressive Cathedral on the other.

The self-service check in was easy to understand and the building and room felt secure with the doors closed.

The room was comfortable with basic kitchen facilities that including a fridge. There was plenty of storage space for your clothes.

There are 2 things missing. There is no safe in the room, and the building does not have air conditioning.

The positives far outweigh the negatives and I would not hesitate to stay at these apartments again.

Leisure Friends

6/10

Pleasant

17 May 2024

Yong Sheng

Asked for high floor given level 1. Asked for double bed given twin beds. Nevertheless, the overall stay was pleasant as the lift was unique, the room was spacious and the location was next to Rathaus mrt entrance.

Leisure Partner

6/10

Pleasant

27 Apr 2024

Verified traveler

We were locked out of the building for over 30 min

We were locked out of the building for over 30 minutes before check in. The hotel (or hotels.com) supposed to send us a door code to enter the building, but somehow it was missed. There's no staff on site to help.

Partner

8/10

Excellent

07 Mar 2024

Greg

Koncept's Concept Needs Improvement

I was not impressed with the kiosk check-in system. When I added an extra day to my stay I had to go through a 30-minute process of checking out and checking in. I also had a package which needed to be delivered to the hotel but there is no hotel staff there to receive it.

Business

4/10

Poor

30 Nov 2023

Dirk

Never again, the place was dusty, didnt get cleaned over the stay and lacked even the basic things like Toilet paper or tissues.

Business Self

8/10

Excellent

25 Oct 2023

D

The hotel is lovely - was able to get an apartment which had a small kitchen area as well as the bedroom and bathroom, which was really nice. The rooms were really nicely decorated, and the bed very comfortable. It's also very central, with a number of bars and restaurants nearby.

The only issue was checking in. There's no reception, instead you need to use a code to get in (or check in via an app). The details for this weren't shared by hotels.com. Instead I had to phone the hotel while stood at the front door to get the necessary codes. Apparently hotels.com are known for doing this. So something to be aware of if you book this otherwise lovely hotel.

Friends_and_family Friends

10/10

Exceptional

19 Oct 2023

Verified traveler

The room was very cozy and the location is amazing. The self check-in was convenient. The only downside was that the nights get cold and the heat doesn't get very warm but tolerable. Everything else was excellent, I would recommend this place to others.

Self

8/10

Excellent

19 Oct 2023

MARIA

This property is in the middle of everything.. great location very convenient for people without a car... However, it seems to me that this was a party zone. Music and people going on all night long. You're not a party people so it was a challenge for us at night trying to go to sleep wait so much noise. Read the check in instructions well before you get to the property. They don't have stuff there to help you checking in.

Leisure Partner

4/10

Poor

21 Sep 2023

Sandra

Extreme

One pillow on the bed. One towel - luckily I packed one. No air conditioning. Close to bars — some nights were too close when they stayed open all night and it was too loud. Check-in is a nightmare since they never sent me the instructions. I also helped another lady who was stuck in lobby for 20 minutes trying to contact staff member to get access to her room

Partner

4/10

Poor

13 May 2023

James

The check-in process is a hassle without a front desk. They do eventually get you in if you call the phone number on the machine that spits out the keys. Also, if there is an issue, it is a pain to get it remedied.

Leisure Self

2/10

Poor

09 May 2023

Bruce

This was the worst hotel experience I have had in 30 years. The unstaffed check in was nearly impossible, when you could finally get hold of them staff not helpful at all. The building is extremely noisy making it nearly impossible to sleep.

I want a refund!!!!

Business Self

8/10

Excellent

17 Mar 2023

Tony

A fully Digital Experience

Every interaction is digital - I had no human interaction during my stay. This isn't really an issue as the check-in and door-key app worked well except on first arrival, when it wasn't clear that Bluetooth needs to be activated for the app. Also... never leave your phone behind in the room!
The only negative was the load music from the adjoining bar - I think my room shared a wall which is clearly not very thick!
Other than that, it was what I needed for my stay and well located in the town. I would stay again.

Business

4/10

Poor

25 Nov 2022

Ruby

Great location right across from cathedral, 5 min walk. Step right into Christmas market. But, shower was clogged and unusable and no support from owners. Unfortunate.

Leisure Family

4/10

Poor

01 Sep 2022

Mark Julian

The hotel is a good location if you want to enjoy the local beer halls and bars. However, there is no air conditioning and it is also really difficult to block out any sound from bars and restaurants. Overall, I liked the location but did not enjoy the hotel since it was incredibly hot (no air conditioning) and when I opened the window in the evening, it did little to cool down the room and the noise from the bars just outside. Also, since there is no front desk service, it is more difficult to talk to someone about getting help with your room.

Business Self

8/10

Excellent

09 Dec 2021

Nicole

Beautiful view. Convenient checkin but also could be problematic had there not been a staff member to expedite our checkin time. We arrived 30 min early, whoch wasnt bad but we were also tired and wanted to lay down. There was a clean and warm room waiting for us which was exceptionally comfortable. I enjoyed the two seperate comforters because my partner and i tend to roll during our sleep. My only negative comment would be about the shower water heat. It never got above lukewarm.

Leisure Partner

2/10

Poor

27 Oct 2021

Verified traveler

Not good

Business

8/10

Excellent

01 Sep 2020

Christopher

Location was close to everything so that was a plus. Room was spacious and very clean. Check in process was relatively easy.

Partner

8/10

Excellent

09 Mar 2020

Emma

City Break

The Koncept Hotel is in a great location (5 minute walk from the main train station), the room was clean and bright although the bed was on the small size.

Friends_and_family Friends

6/10

Pleasant

03 Mar 2020

Verified traveler

Great location. Had trouble checking in as couldn't work the unmanned reception area. Had to phone the number to get a key

Friends_and_family Family

4/10

Poor

24 Feb 2020

Verified traveler

Interesting staff-less check-in idea, which unfortunately did not work well. Room was not ready on time, notifications did not work, app doesn't work for opening first door.
Room has flaws, shower was not warm and could not be fixed in time, brain-less toilet installation requires sitting side-ways, small bed.
Great location though.

Leisure Partner

8/10

Excellent

12 Jan 2020

Verified traveler

Nice stay and great location

Really easy check in if you have read all the clear instructions to download the app and check in online before you arrive.
Great location in the old town and we had a view of the Cathedral from our window.
A little noisy at night as there are bars outside but we had earplugs so we’re fine.
Clean room with everything we needed. Shower could do with going a bit hotter but otherwise a nice stay.

Partner

6/10

Pleasant

25 Dec 2019

Vadym

This is a digital hotel. No reception.

I didn't know there is no reception and it's \"digital\" hotel until received email with check-in instructions. Chek-in Instructions itself are incomplete, unclear and mislmisleading. Code provided for opening hotel entrance didn't work. It took almost 10 min and many attempts to open door to figure out how to do it with mobile phone. Once inside we did key-card straight away and used it for access.
There are no contact detail at the entrance for emergency access, so if you forgot you key-card and mobile in the room you will not get in the hotel.
In the room there are no basic items like kettle with cup or even glass.
At the same time I can't say it is much cheaper than than any other traditional hotel with reception. On that basis we will not go there in the future and going to check if there is a reception in a hotel we are making booking.

Friends_and_family Family

4/10

Poor

24 Dec 2019

Verified traveler

The front door is locked when you arrive. We had to call for the passcode which didn’t initially work. The hotel booked was 2 separate nights even though it was 2 consecutive nights, meaning we had to deal with the check in process twice. Dealing with being locked out both times. Although the concept of having no front desk may be an appealing business model, this was not well executed.

Leisure Partner

2/10

Poor

28 Nov 2019

Uros

Service is teribble. We asked stuff to help us and they dont even pass our request to person incharge. Bad is 130 cm for two adults. This is not thesize for two grown up people. Shower is too small. Narow and also not confortable to take a decent shower.
Owerall not what we expected. When we asked to change the room for bigger because we want the bad at least 140 cm they said that can not help us.
Bottom line is that you can not sell 130 cm bad for two adults.

Friends_and_family Friends

6/10

Pleasant

16 Oct 2019

Donavan

Interesting experience

Great room, very nice stay, in the heart of the city, different experience with automated door keypad, and downloading the App.

Self

6/10

Pleasant

09 Oct 2019

Verified traveler

It’s a very basic, no frills style hotel. Perfectly clean and functional, but without personality.

Business Self

8/10

Excellent

23 Jun 2019

Verified traveler

This hotel is right in the middle of the Altemarkt which is lively round the clock, for better or worse. Luckily our room had thick glass windows. It initially seemed odd to have no hotel reception or visible staff but the phone based unlock system was fine and we were able to contact staff when we needed something. The room was funky and the bed was comfortable. Just a shame to have a record player with no records!

Business_and_leisure Partner

6/10

Pleasant

06 Jun 2019

Mary

Virtual lobby

Don't book this hotel unless you are tech savvy. There is a virtual staff, no one there and unless you download the app and call them, there's no way to get in your room. No breakfast, not worth the price.

Partner

6/10

Pleasant

28 May 2019

Ken

No staff. Digital key (so long as you have battery on your phone). It's simply not my preference... i.e. I needed an iron... There isn't one – there is no one to ask.

Business Self

10/10

Exceptional

18 Mar 2019

Verified traveler

Room was great!
Even had a record player with records to listen to!!
View of the square was perfect!!
Overall an amazing experience!!

Leisure Family

6/10

Pleasant

23 Feb 2019

Robert

Not so great

Didn't get the queen bed i paid for cleanliness was poor. Kitchenette was poorly equipped. Good location.

Partner

8/10

Excellent

15 Feb 2019

Randy

Great location in Cologne

The hotel is in a great location. Room was clean and comfortable, given the area it’s small size was not unexpected. It is unattended, which wasn’t really a concern for an experienced traveler. Not having an onsite breakfast or lounge was a bit of a drawback. Regardless, there are many options right outside the property. The outside area was a bit loud in the wee hours, but not a surprise given the location.

6/10

Pleasant

23 Dec 2018

Rebecca

Not worth the money

Recently stayed here to visit the Christmas markets. Overall was not impressed with the hotel especially not for the price paid. The toilet had a black rim round the top, the bed sheets had holes in, you could see the dust sitting on the skirting boards, you were lucky to get 1 minute of hot water during a shower and a ‘fully equipped kitchenette’ apparently includes...2 glasses, 2 bowls, 2 plates, a saucepan and ONE fork. Nothing that you can wash up with, no other utensils. The room advertised sky TV and Apple TV with only one sky channel actually working and the Apple TV not presenting a code. The electronic key that you get via a app works fine for the front door but didn’t work for the room door, luckily enough you can collect a key card locally! Also both restaurant and bar are both not in use! Also wasn’t best pleased coming back after being out all day to find the cleaners had not replenished the toilet roll.

Fair to say I wouldn’t choose to stay here again!! Real shame has this hotel has real potential with a little attention to detail

Location for the Christmas markets is perfect though as everything is within walking distance

Partner

4/10

Poor

16 Dec 2018

Justin

Nice place, noisy neighbours

Very clean, tidy, warm and comfortable but not sure why you would have a kitchenette without a kettle! Had an issue with the Apple TV was told to WhatsApp any issues no one came to fix it. Service lacking. Great location right next to Christmas Market but also above a nightclub that is open until 3:30am, think twice if your not a party person!! I’m knackered thru lack of sleep.

Partner

10/10

Exceptional

02 Dec 2018

Verified traveler

Great hotel

This hotel is in a perfect location. The room was spacious and modern, and offered great value for money. I would have no hesitation in recommending this hotel and would certainly return if visiting Cologne again.

Partner

10/10

Exceptional

15 Oct 2018

T&G

This is an awesome hotel. We had a room on the 4th floor facing the square. It had a little balcony, which was super cool. The room was called Dominata. Super close to everything. Truly an awesome place to stay.

8/10

Excellent

11 Oct 2018

Patricia

The room was fantastic.. but trying to get in the hotel was awful. We could not download the app and there wasn’t anyone to help. After an hour of trying we found someone staying there who helped us and get a number that we could call. I did try the name on em but no answer. Finally Mark told us to go to the currywurst rest and get our key. Why wasn’t that stated in the email!!

10/10

Exceptional

21 Sep 2018

Jim

A perfect PERFECT choice for a Cologne visit.

I absolutely LOVED this hotel. The location, comfort, view, and space is perfect. Small hotel with a large value. I had one of the few rooms with an outdoor balcony that I LOVED. I'm sensing this hotel is fairly new and working out the logistics of being a non-reception hotel. The concept is to check-in with an app on your phone and they notify you when the room is ready. That was awesome. I was able to check-in en route to Cologne. However, the app also allows you to open the main door and your hotel room door. Well, without an international data plan, this didn't work for me. Luckily, a friend who had been there a couple of weeks prior told me to go to the Currywurst stand down the street and inquire about a key. I never would have known this by any of the emails leading up to the visit. The Hotels.com description may need updating about this. But once there, the Currywurst/Bratwust cook was able to produce a key for me and a welcome letter, personalized to me. So, obviously, they are working on these details.

Other than that, this place fit me perfectly. There is some night noise from the square it's on, but nothing that was too distracting.

I definitely will stay here again when returning to Cologne.

Partner

8/10

Excellent

09 Sep 2018

Robert

Good location. Clean, tidy, some access problems

The hotel is located in a busy part of Cologne and very handy for getting food and drink. It can be a bit noisy because of this. The hotel was clean. I would have liked to seen a kettle for a cup of tea and an iron for the price I paid. The app on my iPhone worked well on the room but the outside door did not work well with the app at all. I had to get an entry card to get in on the second night

8/10

Excellent

23 Aug 2018

Luigi

The only issue we had was that it was very hot in Cologne and there is no air conditioning. The staff were kind enough to get us a fan which helped alot.
With the windows and doors closed the 4th floor room was very quier, even on a vusy night.

8/10

Excellent

11 Jul 2018

lyn

Central located, light and bright

This hotel was in a central area of Cologne, upstairs from a busy square, with a small lift. The double was two twin beds pushe together, with two single quilts. The bathroom was small but clean, there was excellent storage space and the separate kitchen area had a small balcony attached. Checkin and entry was through a phone app which sometimes took several attempts to work.
The room was quite noisy at night probably not the choice of someone concerned by this. It was easy walking distance to the Cathedral, station, central shopping area, the river and many eating places.
While the room had a kitchen, there was no toaster, and the kitchen had no cooking utensils or plates. Hotel staff delivered a picnic basket with a couple of plates, 2 knives, 2 forks ,1 teaspoon, wooden spoon, 2 mugs and a pot. This was totally inadequate for any but the most basic food preparation, if you are considering self-catering this is not the place to stay, but there are many food choices within even 50 metres so this may not be a problem.
The room was made up daily which was unexpected but nice.

6/10

Pleasant

01 Jul 2018

adriana

my Stay in Cologne Germany

The hotel was in a great location, but one the rooms did not have air conditioning and you were forced to keep the windows opened. You had too much noise all night and bugs flying in. The other issue is that they don’t have a front desk you have to go to the restaurant next door to get key or ask for anything you might need. We booked our hotel for four nights, but I did three nights then I added a night (all booked together, but realized I needed a four night). They made my girls and my husband and I pack both rooms check out and wait until three to re-check for last night causing us to miss out in our sight seeing plans.

10/10

Exceptional

14 Jun 2018

Richard

Mini break in Cologne

Very clean and modern rooms . Check in procedure is unusual as there’s no reception however it turned out to be very easy and the staff in the bar sorting out our check in were very helpful and friendly. Excellent location convenient for all Cologne’s attractions. Everything is walking distance . Lots of food and drink in close walking distance . Small balcony with table and 2 chairs was a nice touch . Overall very happy with our stay . If we could offer one suggestion /improvement for future it would be to consider air conditioning in the rooms . We went mid-June and it was very hot and we found the rooms very warm at night , windows can be opened but there was some noise from the bars as the hotel is adjacent to numerous bars / restaurants so if you’re a light sleeper this might affect you . Having said that we would still stay at this hotel again if in Cologne .

Partner

10/10

Exceptional

20 Apr 2018

Verified traveler

Innovativ, simple, comfort, good location

Innovativ, simple, comfort, good Location
I really liked it and would recommend it!

10/10

Exceptional

19 Feb 2018

Uta

Unique, cosy and modern boutique hotel - Loved it!

When I first looked at this hotel on hotels.com, to be honest, I was a bit unsure about the rather unusual name. However, this hotel was amazing: a small boutique hotel at one of the most beautiful spots of old city in Cologne, surrounded by all the nice bars and restaurant, and walk-able to the train station (HBF), the main shopping area around Schidlergasse, and yet blissfully quiet at night, due to double-glazed windows. The one downside is that this hotel doesn't have a reception - you receive a digital key via an app, or you can collect a normal digital key card (as used in other hotels) from a small restaurant, next door (which is slightly unusual, but it all went very well and the restaurant is apparently open until 1am, so picking up the key was very flexible and easy). - The building itself used to be a convent - and in the entrance hall you can see reminders of this past, with tasteful miniature wooden statues of jesus etc. on display. The rooms are impeccable: very modern, incredibly well maintained and so clean, it literally felt like I was the first person to sleep in the room. My room was slightly compact, but very well designed, the bathroom boasted a huge shower, beautifully tiled. The bed was a bit narrow, but sufficient. What impressed me the most was the beautiful view from the room, overlooking the historic buildings of Alter Markt. All in all, it felt like I was staying in my own flat, not in a hotel - very authentic and cosy stay in Cologne. Loved it!

8/10

Excellent

18 Feb 2018

Rhiannon

Easy check in process. Excellent location. Large room.

Partner

10/10

Exceptional

01 Feb 2018

chipsandpie

Cool concept hotel right in the centre

Funky concept hotel with nicely appointed rooms right on the Alter Markt. Some rooms have a view on the Dom too. The record player (with a selection of kitsch vinyl) is a nice touch and the AppleTV equipped TV means you can watch your own stuff from your phone.

6/10

Pleasant

29 Jan 2018

Joanne

Not what we expected

The property location is fantastic and the rooms are stylish.

Regarding the room: For the size of the bedroom I would have liked a sofa for 2 people rather than a few chairs dotted around. The bathroom was large too but the shower cubicle itself pretty small - a bath or at least a larger shower would definitely be of benefit. Although there is a kitchen sink and a two ring hob and cooking equipment, there was no kettle. And there was no safe in the room. Unfortunately our room on the first floor was noisy into the night due to a bar underneath us (or maybe across the road).

There is no reception area and no staff to meet you, check in is done via a smartphone app that you have to download and then you either open your door with your phone, or collect a key from a currywurst shop down the street. That's all fine if you know what you're getting yourself in for but until we arrived we had no idea (I recieved an email in German about the app a few days previously but assumed it was optional). So if we had no phone battery after our long journey to Cologne then i'm not sure what we would have done!

So sadly I was a bit disappointed with our experience overall. The price was alright and so if you will be out til 3am with the revellers below are happy checking in via smartphone then I'm sure you'll have a great time here!

8/10

Excellent

22 Jan 2018

Jules

Different from most

Unlike most hotels,there was no staff rather a pick up,point for keys next door to the property. Management was only a phone call away. Overall I really liked the stay and enjoyed the mini apartment style hotel. I would stay here again. I liked the privacy. The accommodations were nice and simple. The space even had a balcony. Really cool. I enjoyed the convenience of being in the city center.

4/10

Poor

11 Jan 2018

Verified traveler

Terrible

We didn’t have a great time here. First they didn’t send the digital key through so we couldn’t get in when we arrived. There was also nobody around to give us an actual physical key. Was told by an incredibly rude man on the phone that this was somehow my fault. When we finally got in, the room was freezing cold, the bed incredibly uncomfortable and the bathroom was not well cleaned (and the water didn’t drain.) on top of this, our room was directly above the bar downstairs - meaning we were kept up by loud pounding music until 3am each night. I emailed them several times to see if there was a quieter room we could move to (as obviously nobody actually works there to be able to deal with issues in person!) but was mostly completely ignored.

They’ve offered to pay a partial refund but again - have completely been ignoring my emails the past few days so I’m fully expecting them to renege on that.

The only upsides were the location and the Apple TV. I would suggest employing some staff would be a good starting point for them if they want to improve things.

Partner

10/10

Exceptional

04 Jan 2018

Naomi

An amazing hotel in an unbelievable location!

Wow...really what can I say!? TBH, I was in 2 minds about leaving a review as I kind of what to keep this hotel a secret because I think once everyone hears about it it'll be fully booked all the time!
I found it by chance when looking for somewhere different to stay for a few days in Cologne just before Christmas with my partner. I've always wanted to see the Christmas markets so wanted to be as close to the action as possible! This could'nt have been closer.. it was literally on the market on the Altmarkt... I can pronounce the name but it's the Gnomes/Elves market which was so apt as my nickname is Nomes!
Upon arrival we couldn't believe how close it was to the station and cathedral.
Checking in could confuse a few people but it was so simple. There are no staff or reception which is probably how they keep the costs down. But you get clear instructions via e mail beforehand to download the HotelBird app and you receive your details to unlock the front door and your room.
If this doesn't work apparently there is a key held in a shop nearby but we never needed this.. you just need to connect via Bluetooth, keep your phone charged and away you go!
We got in very easily - door is on the side of the building next to a shop and takeaway so everything on your doorstep! View from room just blew me away!! Def coming back but only to Room 405! I want to live there!

8/10

Excellent

04 Jan 2018

Garry

New Year stay

I chose the hotel for the central location for a stay over New Year. The location was fantastic with a great view over the square and the cathedral. Lots of pubs and restaurants nearby and very close to central station and the river.
The bed was comfortable and good to have kitchenette, particularly a fridge.
The square is quite busy and was noisy over New Year but not sure if that was atypical given it was New Year.

Partner

10/10

Exceptional

22 Dec 2017

Pedro

Koncept

If you want to feel like you are in your own bedroom, where you don’t hear o feel the rush of Big hotels, BOOK IT. Specially in Christmas Time. Your Window view will be 1 of the best christmas market i’ve ever seen + the top of the Dom Cathedral as well.

10/10

Exceptional

14 Dec 2017

Stephen

Amazing location and cleanliness

Ideal location overlooking the Altmarkt and square. Exceptionally clean.
Bed was very comfortable, although we only had one pillow each which did not give any support as it was very soft. The bed initially was a little small but we were upgraded free of charge without any quibble to a much larger bed.

Contact is easy made through the app either by email or a phone call. I wouldn’t hesitate to stop again at this ideal location and giving very good service. We have already recommend to a couple coming in March/April 2018.

Partner

8/10

Excellent

04 Dec 2017

Luke

Hotel next to Christmas Market

Would be nicer if there is instruction sent to me on \"how to check in\" as the it clearly indicates that the hotel does not have reception for check in /out. I only read the piece of information on my hotel confirmation a few hours prior to check in while i'm on the train toward the city. I phoned the hotel via the number as provided, however, no one picked up.

Fortunately, the hotel staff called me back and provide instruction on how to obtain the entry key. also SMS me the instruction in case i couldn't catch the instruction clearly over the phone. Once I was in the hotel, there is an welcoming introductory guide advising on how to download an application for the smart phone to use it as an entry key. Very convenience and great location as I came to visit the Christmas markets.

10/10

Exceptional

30 Nov 2017

j

Immaculate centrally located hotel

We hadn't even left Cologne and we had already started recommending people to stay here.
Clean, warm, very comfortable and modern. We were delighted with our stay.

6/10

Pleasant

16 Nov 2017

Peter

Nice room, nice location but not a perfect stay

Well, I suppose I'll start with the positives. The location is great and the room is nice and big. The bed was also pretty comfortable.
As for the negatives, you have to download an app and check in online and then collect your keycard from a currywurst stall as the hotel has no reception area. It's not really ideal. I was told that my room wasn't ready but 20 mins later I received a notification from the hotelbird app saying that I could go to my room. I then went up and basically walked into a bomb-site. The bed wasn't made, there were towels thrown all over the bathroom, a half-drank bottle of water left on the counter and an envelope with someone's name and the dates of their stay on it. The check out date on it was 2 days before I checked in, so the room had gone 2 full days without being cleaned. I then rang 2 phone numbers but nobody picked up. I then received a call back and spoke with someone, who told me they would get it cleaned. I came back 2 hours later and saw they had cleaned the room but put a stained duvet cover on my bed. Housekeeping knocked on my door to check if everything was ok, and in fairness, they fixed it straight away. The problem is, those type of things shouldn't happen and calling a number to get things fixed isn't ideal. Also, 2 other things, my welcome pack was all in German and unfortunately, I don't speak the language so didn't know what it said. I took a quick shower, and after a few minutes, water had spilled out onto the floor.

6/10

Pleasant

13 Nov 2017

Verified traveler

Definitely not a queen bed!!

The best thing about this hotel is it’s location, right by sites and only 8 minute walk from the central station. The check in consists of you standing outside the hotel confused trying to find the reception which they don’t have, instead you ring the number confused and get told to go to the curry chip shop 2 doors down and ask for a key. Booked a queen bed and it was definitely not it was no bigger than a small double! Is clean hotel but not worth the price tag!

10/10

Exceptional

13 Nov 2017

Verified traveler

Unusual but great!

We enjoyed our stay at the Koncept Hotel and would thoroughly recommend it! Although there is no reception at the hotel Laura and \"Zampero\" were easily contactable by phone and email and replied quickly to our requests. The key pick-up at the local kebab shop we easy and hassle free. The rooms were spacious, nicely decorated and clean. Great location - right in the middle of the old town - it was easy to get around to and from the Koelnmesse and plenty of bars and restaurants on our doorstep. Opposite the Hotel we had a lovely breakfast at the XII Apostels, also a good recommendation!

10/10

Exceptional

06 Oct 2017

Geoff

I found it hard to locate as the sign on the door is not so prominent. I walked past it a few times. Using the hotel app to open the doors to the hotel and room was good. No waiting for a key. The room is comfortable and very neat. The area is very good and full of good restaurants. The only downside were the bells from the town hall and loud people in the square late at night.

2/10

Poor

03 Oct 2017

Verified traveler

Don't stay here - too loud, no customer service

Our night at this hotel was the worst hotel experience I've ever had. First, there's no reception a.k.a. no customer service - you check in and out using an app. Second, there is a club right outside which was blasting music until at least 4:30AM. Ridiculously loud, absolutely no chance of sleeping. Third, we called customer service and they guaranteed a late check-out for us - they said we could leave our bags in the room all day - but on the check out day, we were kicked out at noon by someone banging on our door, and our key disappeared from the app immediately. Worst customer service and worst possible hotel choice in Cologne. It's unfortunate because the room itself was quite spacious and comfortable.

Family

8/10

Excellent

30 Sep 2017

Fon

Great, but not for everyone

Well located in the busy street, with the view of Dom but surprisingly quiet in the night when windows are all closed. Renovated with refreshing style, comfortable bed and great space, fast internet.

Smart hotel concept that functions well if you have a smartphone and network for data, a bit difficult to request extra services so if you are used to room service this is not for you. There is no staff on ground. We were able to call the manager who kindly arranged the available room for us to leave the luggage after checkout but it means we have to get on the phone, walk to the next door neighbour to fetch a key, walk back and put luggage in the empty room ourselves. This self service comes with comparably competitive price so it's more of your travel style choice. We had a newborn and went for a wedding, both cots and irons were not available despite advance request.

10/10

Exceptional

29 Sep 2017

Erin

Amazing location, clean modern room.

This is a really nice hotel though hard to find. There is no sign, just on the door to keep it low key. The rooms were very nice and comfortable. Location was amazing. There is no front desk so make sure you find the email with the key instructions. We couldn't get the app lock to work for us. Cool concept, wished we could get it to go on our android phones. Loved the local soaps and laundry bag. Would stay again, close to everything and surprisingly quiet in the rooms for such a downtown location.

Partner

6/10

Pleasant

11 Aug 2017

Mike

Potential...

I really wanted to like my room. My wife and I loved the concept and the decor when we saw our room. I loved having a record player in the room, the fun furnishings, and cool feel. I even enjoyed the check in process, until I had an issue. There is no front desk or staff on hand. Everything is done via phone or electronic device. Unfortunately, I have a phone that doesn't seem to dial internationally without massive fees. Trying to get a hold of staff when you have issues is very difficult and I tried using email and messenger, but response time was slow and nothing was resolved. Our room was ridiculously loud. From the early evening until extremely late at night there is constant pounding of bass and music and the screaming of people outside our window. The windows work well at keeping out most of the noise but with no air conditioning you have to choose crazy hot and not as noisy or really noisy and slightly breezy. I paid to sleep in a hotel and unfortunately I did not get much, and not for fun reasons.

8/10

Excellent

18 Sep 2025

Jeannette

Es war alles super, außer die Bauarbeiten an der Aussenfassade, die ab 07 Uhr morgens losgehen. Hätte mir gewünscht dass wir hiervon unterrichtet gewesen wären.

Leisure Friends

6/10

Pleasant

02 Sep 2025

Jaakko

Hyvä sijainti - pientä parannettava.

Hotelli on käytännössä todella hyvällä paikalla - isoimmat nähtävyydet lähellä ja rautatieasema (ei kuitenkaan naapurissa). Lähettyvillä useita ravintoloita aivan kävelymatkan päässä.

Omaan makuun lähikadut liian täynnä turisteja, mutta liikenneyhteydet eripuolille kaupunkia hyvin saavutettavissa mm. Rathaus-asema maan alla aivan hotellin vieressä.

Huoneessa voisi olla mainos tai kaksi liikenneyhteyksistä tai sivuista joista löytää tietoa, koska respaa ei ole.

Sisääntuloaula/ovikorttitulostus ainakin oman kirjaustumisaikana (klo 15) pääsi ruuhkautumaan ja oli ahdasta.

Äänieristys ei ollut kovinkaan kaksinen. Kadulta ja käytävästä kuului ääniä.

Huonekaluissa jonkun verran erilaisia tahroja. Suihku iso / vessaosa oli hieman tiivis.

Self

6/10

Pleasant

01 May 2025

Rhonda

Good location and basic accommodation. A bit confusing checking in.

Leisure Partner

10/10

Exceptional

07 Mar 2025

Eduardo

Moderno y seguro

8/10

Excellent

07 Feb 2025

Ivan

Very good location, near to restaurants and bares.
In general is good, but the bed and pillos need an improvement, the rest is ok.
some times you need a person in reception, I forgot my cellphone charger but couldn't get it, back.

Business

8/10

Excellent

09 Nov 2024

Brigitte

Die Zimmer riechen etwas muffig. Die Lage ist bestens

Leisure Partner

4/10

Poor

24 Oct 2024

CORINNE

Impossible de se connecter pour s'enregistrer et avoir la clé de chambre
Musique d'ambiance lancinante dans le couloir donc sommeil difficile
Pas de petit déjeuner possible sur place
Aucun service ni personnel sur place

Business

2/10

Poor

24 Aug 2024

Niels

This place is overpriced beyond reasonable. There is no staff and at the entry to the hotel homeless people and prostitutes gather. There was feses on the wall.

Business

8/10

Excellent

01 Jul 2024

Ricardo

Muy buena pero con sus detalles

Ubicación perfecta
Habitación buena de buen tamaño
Han 404 no todas son tan buenas
Vista a catedral perfecta
Sin Recepción sin personal check in con máquina y no funcionaba … perdimos una hora
Pero al fin estuvo perfecta .., check out muy temprano … 11.00 am

Friends_and_family Family