Name: Hôtel Maison Du Général
Address: 72 Rue Saint Louis, Quebec, G1R 4M6, CA

6/10

Pleasant

23 Jul 2026

Ann

Ok, but the bed was not comfy.

10/10

Exceptional

19 Jul 2026

Serge

Tout était bien a un petit prix

Partner

6/10

Pleasant

19 Jul 2026

Jessica

J’avais réservé pour le FEQ et l’emplacement de l’hôtel était idéal. Nous étions à 2 minutes de marche des plaines d’Abraham. Le prix aussi était convenable, vu la période et la chambre était propre. Toutefois, dans un autre contexte, sur une période de plus d’une nuit, par exemple, je n’aurais vraiment pas été satisfaite. C’était très petit, la télé ne fonctionnait pas, le wifi non plus et le distributeur de savon de la douche ne fonctionnait pas, ce qui n’est pas optimal, si on ne pense pas à apporter son propre savon. Bref, c’était ok pour dormir quelques heures, mais pas recommandé pour les longs séjours.

Family

10/10

Exceptional

18 Jul 2026

Faith Marie

Our family had a wonderful stay! The staff were warm and welcoming, the rooms were clean and comfortable, and everything felt very family-friendly. We truly enjoyed our time and felt well taken care of.Highly recommend and would gladly stay again! Parking is the main issue in there but overall we love it!

Family_with_children

4/10

Poor

17 Jul 2026

Youssef

The room was too small for two people.

There was only one roll of toilet paper, and it was already half used. No extra toilet paper was provided in the bathroom.

The quilt was dirty in one of its edges.

Housekeeping was disappointing. No one came to clean the room for two days, and we had to request it ourselves.

The reception staff were decent but not proactive.

The breakfast was okay.

The best thing about this hotel is its location. It’s in downtown, within walking distance of most major attractions. If you prefer not to walk, an Uber ride to most attractions takes only about 7–10 minutes.

Partner

6/10

Pleasant

16 Jul 2026

Erin

Arrived with children to find out that they were overbooked and had moved us to the next hotel, advertised as \"2 rooms for the price of 1\". Not helpful when traveling with children. Thankfully in this case, our 2 rooms were conjoined. I would have appreciated a heads up, and also am not willing to separate from my young children.

Family_with_children

10/10

Exceptional

13 Jul 2026

David Eduardo

Beautiful and big rooms, great value for money!

Family_with_children

10/10

Exceptional

13 Jul 2026

Audrey

Très bien !

8/10

Excellent

12 Jul 2026

Phillip

Right in the heart of old Quebec downtown.

6/10

Pleasant

10 Jul 2026

Omar

The room was clean and pretty, but it was on the ground floor so we had to keep the curtains closed all the and night and it was very noisy.

Self

4/10

Poor

08 Jul 2026

Shawn

The good stuff:
- The desk staff when we arrived was lovely
- It's in the Old Walls

The bad stuff:
- No phone number to be able to call with questions or concerns (number was out of service)
- Two towels were dirty (hair, stain)
- mould in the tub
- ac unit droned loudly all night but was necessary to keep on
- shower gel dispenser was empty
- bathmat was damp and there was a facecloth hanging from the curtain rod
- hotel halls needed care - lots of scrapes, paint flecks missing
- the included breakfast was mediocre at best

This was so bad I've cancelled my upcoming reservation

Friends

10/10

Exceptional

07 Jul 2026

Elizabeth

Excellent location. Great breakfast. Only thing is that there is no elevator, our room was on the fourth floor so it was a little inconvenient to go up and down those stairs.

Partner

6/10

Pleasant

05 Jul 2026

Jeanne

Be aware that there is no elevator, steep stairs. Convenient location. Breakfast is served next door restaurant.

Family

8/10

Excellent

04 Jul 2026

Taylor

It’s in a good area if you want to explore old Quebec

Friends

8/10

Excellent

04 Jul 2026

Isabelle

Bien en général. Grande chambre, mais petite douche. Propre. Très bien situé. Frigo et fauteuil. Immeuble ancien avec son charme d'époque. Ce que j'ai trouvé dommage c'est que c'est le seul immeuble avec des boîtes à fleurs mortes (de l'an dernier), alors que ses voisins, le Sagami et l'hôtel Louisbourg ont les mêmes proprios... C'est pas accueillant.

8/10

Excellent

04 Jul 2026

Tiia

Wonderful clean room! Only issue was the phone number provided didn't work. I called a few times from the road as I worried we'd be late for check-in, but it didn't work. Luckily a nice person was there to check us in. Beautiful room with very clean bathroom and coffee. We were on first floor beside front door of building, so light sleeper may struggle with the front door opening and closing quite a bit at night and in the morning. But luckily my son slept through it. The restaurant with breakfast looked really nice but very long wait so we ended up leaving to get breakfast elsewhere. I suggest going right when it opens for breakfast. Beautiful room and hotel, perfect location in Old Quebec!! Working phone number and perhaps a different floor (other than beside front building door) would have elevated it further (just because I had my son), but all in all a great location and very comfortable/clean room! Also black-out curtains were fantastic.

Family_with_children

6/10

Pleasant

02 Jul 2026

Isabelle

La réceptioniste, nous a donné la mauvaise chambre donc avec un bébé, un dame de 80 ans, ma fille avec un genou hadicapé, une poussette, deux valises et moi. Nous avons monté 2 étages pour en redecendre un.... juste un lit, je suis retourné à la réception, elle nous donne notre vrai chambre, refaire le tout à l'inverse pour monté un autre étage pour la nouvelle chambre.
Sinon, le reste est bien.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Steven

Great location

Partner

8/10

Excellent

30 Jun 2026

Hendrik

Localisation magnifique à côté des Plaines d’Abraham, Château Frontenac à 5 minutes de marche. 2 excellents restaurants Italien le Parmesan et le Bello à quelques pas. Salle de spectacle Le Capitole à 10 minutes de marche. Chambre un peu viellot par contre. Très abordable !!!

Partner

10/10

Exceptional

29 Jun 2026

Inder Preet

Nice location, spacious room with good ambiance.
Thank you😊

Family_with_children

8/10

Excellent

28 Jun 2026

Shelley

Our room was small, but given the good price that I paid, that should have been expected. We really only slept there anyway, and it was located close to everyplace we wanted to be, so a good trade off. Parking is not available onsite, but we used the paid parking garage down the street, less than a two minute walk away. Safe and secure.

Partner

2/10

Poor

23 Jun 2026

Kerry

No room maintenance at all the whole stay. Received warning from them the day before stating that. Scary lobby & entrance way. Air conditioning, wifi & TV did not work whole trip. Breakfast in building next door (thank god). Worst ever expedia experience.

Friends

4/10

Poor

22 Jun 2026

Ismael

The “hotel “ doesn’t make much of an impression from the outside. The flowers in the window boxes are dead and the front door is beat up. As you enter the dark narrow hallway the unwelcoming receptionist sits behind a small desk and handed us our keys and breakfast tickets to the adjacent restaurant which was beautifully decorated and the breakfast was good and the coffee was endless. However, to get to our room we had to carry our suitcases up three semi-circular flights of Victorian era stairs(narrow on inside and wider on the outside.) The room was very crowded with the two beds which have sharp wood edges that clipped my ankle a couple times. The wi-fi and t.v. didn’t even work. Front desk said it was because the hotel had changed ownership. The excuse was not believable. On the positive side the place was clean, the bathroom looked like it had been updated and the water pressure and temperatures worked fine. However, the flickering lightbulb above the sink was bothersome. The beds were comfortable, but the pillows need replacing. So if you’re looking for a semi-rustic 1700s place to stay with un-glamorous amenities, but centrally located this place is fo you. As for me I wouldn’t go back.

Family_with_children

6/10

Pleasant

20 Jun 2026

Jesus

The location is wonderful, staying right in the upper town makes it easier to visit the major landmarks. The room was cozy and warm. They helped us to get a ground-level room as my wife is pregnant and there is no elevator.

Partner

4/10

Poor

16 Jun 2026

Robert

WI Fi and TV did not work. No help from the staff. No soap in dispenser in shower. No rubber mat in shower, very dangerous for seniors. No maid service.
Breakfast was good.

Partner

8/10

Excellent

14 Jun 2026

Libertad

Great location, great quality price!

Needs a little bit more improvement with the cleaning in some areas in the room/bathroom corners and windows, also rooms not soundproofed so maybe bring earplugs but overall great!
Will certainly come back:)

Partner

2/10

Poor

12 Jun 2026

Isabelle

Information fausse pour l’enregistrement:se présenter sur la rue Ste-Ursule alors que l’adresse n’existe pas. Air climatisé qui ne fonctionne pas et personne pour régler le problème. Un employé promet d’effectuer un suivi et d’offrir une compensation . Aucun suivi ou compensation. Ne réservez pas à cet hôtel, mobilier désuet et limite dangereux avec la mini fenêtre-porte d’urgence qui ne ferme pas en entier. Mauvaise expérience.

Family

6/10

Pleasant

10 Jun 2026

Michael

The desk was not staffed when I had questions. When I got to ask questions, s the person at the desk did not know the answer. At check-in we were told that there would be no housekeeping, but on day 3 of our 2 day stay we returned to the room to find the bed made and no towels. We had left valuables about thinking we would be alone in the room, but would not have done that. The light bulbs in the fixtures in the room had been taken out except for 1 bulb in the bathroom and 1 in the bedroom making it quite dark. On the positive side, the bed was comfortable and the room was quiet even though it was on street level.

Partner

6/10

Pleasant

07 Jun 2026

Paul

Not for elderly or arthritic guests. Doors set to max difficulty to open due to heavy springs . Keys also difficult to turn.
Lack of supplies, had 3 burnt light bulbs but no replacements available. Only 1 facecloth available for 2 people over 2 days. Extreme difficulty in finding parking garage.
Attendant offered limited assistance and told me to use GPS. Yet entrance was on side street and GpS was useless. Attendant was less than helpful
Slippe ry
bathtub. No bath mat.
Good breakfast next door
Good location, unlike picture.
Decent bed. Difficult winding staircase
Attendant on site in mornings and afternoons only.

Would not recommend.

Partner

6/10

Pleasant

07 Jun 2026

Claude

c'est dans le vieux Quebec et bon prix.

Partner

10/10

Exceptional

06 Jun 2026

Rebekah

I liked this property but please note that Expedia’s directions for check in were wrong. When I was there, check in was done directly inside but Expedia gave another address. That was totally incorrect and confusing. The breakfast at a restaurant next door was really good. Note that the breakfast is free (the hotel gives you a coupon for it when you arrive) but does not include service. Since the wait staff serve you, you should tip even though you don’t pay.

Self

10/10

Exceptional

04 Jun 2026

Margaret

Loved the location in Old Town, pgreat value, and charm of the hotel.

Partner

10/10

Exceptional

03 Jun 2026

Marjorie

This hotel is in a great location for visiting the old city of Quebec. The room was comfortable and the breakfast was excellent. It isn't a totally traditional hotel with 24 hour desk service so that is a limitation that some might not like, but it was a fine place to stay. Just be aware that check in really isn't open until 4:00!

Self

2/10

Poor

31 May 2026

NIURKA

Breakfast excellent

Partner

8/10

Excellent

29 May 2026

Yike

Nice and clean room, staff very warm hearted and helpful, close to all main places to visit. No elevator may be a issue if u carry large and heavy suitcases

Friends_and_family Family

10/10

Exceptional

29 May 2026

Melanie

L’hôtel se situe dans le Vieux-Quebec, c’est une hôtel rustique, j’adore!!
La chambre est petite mais parfait pour 2 personnes avec toutes les commodites.
Petit déjeuner inclus et la chambre était à un prix très abordable.
J’y retournerais sans hésiter.

Partner

2/10

Poor

24 May 2026

Debjyoti

Breakfast was good and the location. Everything else was terrible

Friends

8/10

Excellent

23 May 2026

Camille

It was a good stay, decent room for the price and clean. Hard to see the building and the sign or name of the hotel. No staff in reception you will call them if you have question or anything else. You will check in by yourself, get the key and go to your assign room. They offer breakfast voucher which is good!

Partner

6/10

Pleasant

22 May 2026

DAHLIA

The location was perfect. It was right in the heart of Old Quebec city making it very convenient and walkable to the city center. The breakfast during my stay was included and staff at the hotel restaurant was very accommodating and courteous. The room was small not much amenities but will do. Our view from the window was emergency staircases, it would have been okay but it had old wet boxes that was piled up making it a hazard and an eyesore. The front desk staff could need some touch up with friendliness and maybe look a little less stress and put on a some smile, it's front desk after all.

Partner

6/10

Pleasant

19 May 2026

Robert

Breakfast was in a nearby restaurant and was OK. The downside was with the room having an emergency exit through a window that I could not lock, at least one broken light bulb, a coffee maker with no nearby electrical sick nearby, and a TV package that only showed French Canadian programmes

Self

6/10

Pleasant

17 May 2026

sylvie

La chambre était propre par contre l'air climatisé ne fonctionnait pas,la télé ne fonctionnait pas et au plancher un plinthe de métal avait un coin qui remontait c'était un peux dangereux car c'est la place où on passait.

Friends

8/10

Excellent

05 May 2026

Ramiro

Staff was great and highlights were walkable

Partner

10/10

Exceptional

04 May 2026

Annie

Proximité de tous, les déjeuners au Sagamité sont incroyables, un excellent accueil et très bon rapport qualité prix 👌

Partner

4/10

Poor

16 Feb 2026

Sara

This hotel is very poorly advertised. I booked a room with two double beds and free breakfast included. First off, the room we got does not correspond to any of the photos provided on Expedia. The layout was questionable at best, starting with the fact that there was a sink in the middle of the room.

The ceiling light kept blinking on and off to the point that we had to turn it off entirely and rely on the other lamps for lighting.

And finally, the cherry on top, there was absolutely no breakfast. We were told at the front desk that no breakfast is offered on weekdays. Then why are you advertising free breakfast on Expedia?

I had to call Expedia, who gave us a voucher as compensation, but the hotel assumed zero responsibility. They are fully aware of this false advertising, they told me so, yet have made no effort to fix their posting. The response was basically, “Oh yeah, Expedia hasn’t changed it. You have to call them.”

The only good thing was the location, very central and close to everything. However, for ~$230 CAD a night, it was not worth it. It’s giving hostel… except you’re paying hotel prices.

Leisure Family

4/10

Poor

15 Feb 2026

Chelsy

The check-in was confusing, message on Expedia says it’s at another address but it’s actually at the hotel. Staff was okay, room was clean minus the floors. Coffee machine didn’t work. Wasn’t offered the breakfast/told where to get the breakfast.

Leisure Partner

8/10

Excellent

09 Feb 2026

Thomas

We booked a two night stay for the 2026 Winter Carnival. We had room #1 right at the entrance so our windows faced the Main Street. There was a plenty of activity, with a steady stream of excited people walking by.
The music from the Carnival was a bit loud late into the evening but it was all part of it!
The room was very small and a bit dark, mainly for showering and sleeping but warm, clean and comfortable. The history of the building was beautiful as well.
It’s located on a one way street, you can park briefly to unload and paid indoor parking is literally steps down the street. We paid $25 per day to park.
The coupons for breakfast at the restaurant next-door for the included breakfast was basic but you had the option to order from the menu with a $10 per person discount. The breakfast was delicious but be prepared to wait because in our case, there was only one server both days for the entire restaurant.
Also, on Expedia, it directs you to check in at a different location, which was 3 Ursula - don’t bother, it doesn’t exist! Check in during their business hours right inside the hotel at 72, rue Saint-Louis.
We had a great time!
Great value for the money.😊

Leisure Partner

8/10

Excellent

08 Jan 2026

Oleg

Good

8/10

Excellent

31 Dec 2025

CARMEN VICTORIA

Everything about this hotel was great- we traveled with our 3 little ones and it was very safe to go in / out, quiet (during NYE -so that’s something!), super close to all the things (5-10 min walk!)

Giving it a 4-star because we had to split our family in 2 different rooms, next to each other but not connected. Also, having drying devices for the winter gear would be super convenient.

It is an old building, we were aware that there are no elevators so that wasn’t a problem, door is handled with a key, front desk is only available at certain times of the day.

The breakfast was amazing, convenient that it’s served at the restaurant next door.

Would highly recommend! Give them a call ahead of time to make sure your needs are covered :)

Leisure Family_with_children

8/10

Excellent

26 Dec 2025

Recilyn

Comfortable room, fair for the price.

Leisure Family

10/10

Exceptional

21 Dec 2025

veronik

Staff was nice et really quick check in!

6/10

Pleasant

15 Dec 2025

Denise

The room was OK, They only put one light bulb in each light fixture which made it rather dark in there. Getting a key to the room was a bit of a challenge, although we did arrive before check-in.
The breakfast was NOT included as advertised. The desk girl said she was going to refund $24.00 which I don't see on my statement, and breakfast ended up costing $58.38 per day (to be fair, that included a 20% tip) at Le Cafe de Paris - the included restaurant.

Leisure Partner

6/10

Pleasant

09 Dec 2025

Patricia E

More like a rooming house than a hotel. Front desk not staffed, and I could not get in to the adjacent property to talk to someone at the front desk there (though it did not look like someone was at that desk either). Single room was very small with nowhere to put suitcase. All in all for the price, it was a place to sleep and shower-clean, but kind of \"worn out\".

Leisure Family

6/10

Pleasant

05 Nov 2025

Roger

Nice room. 1 member of staff on reception and nobody available to help carry cases too the 3rd floor. Photo of the exterior of the hotel is totally misleading. The outer door of the hotel was just a frame as the glass was missing and looked like it had been for some time. Room was cleaned but stair carpets hadn't been vacuum for a long time.

Partner

10/10

Exceptional

26 Oct 2025

Diane

This was an excellent place to stay and I would stay there again. The only problem was there is no front desk and communication about getting into the hotel with a code was very poor.

6/10

Pleasant

25 Oct 2025

Laurie

Check in was very difficult- directions on Expedia were wrong. Had to call number to be told how to checkin. No soap or shampoo in room to use. There was a Kerig coffee maker but no pods to make a cup. Front door glass to hotel was broken - shards finally removed on second day. Our dead bolt to room did not close. Positive: Breakfast was good. Room was small but quiet. Water was hot.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Grisel

Clean tile in bathroom

Business_and_leisure Self

8/10

Excellent

24 Oct 2025

Douglas

Room was excellent, spacious and comfortable.

Partner

8/10

Excellent

23 Oct 2025

Rebeca

Great option due to street location it's near everything, especially chateau frontenac. This place just needs to care a little bit more and they could be golden. The location has a faded sign that could be updated and not cause confusion when locating. Check In was confusing when front desk was empty for 10 minutes and then employee arrived. Our room was the classic room and it was on the first floor, I thought noise would be bad due to proximity to front door and desk but it was minimal. The room was cozy, cleanliness missed some details and that explains this place, they miss details. Check out was bizarre, no one was there so we just left our keys at the front desk. The vouchers for the breakfast next door was excellent and enjoyable with good options and portions. Have not seen good reviews with economy room so would suggest classic room and up. Also there is no elevators only stairs up so be aware of that. We would stay here again and would just hope they care more about details and the stay would be perfect 5 stars.

Leisure Partner

8/10

Excellent

22 Oct 2025

Michael

Yes

4/10

Poor

20 Oct 2025

John

Room was too small for what I paid. Laminate flooring was raised and warped due to previous flooding, I presume. Coffee maker in room didn’t work. No elevator. No place to put luggage and no counter available in bathroom. Headboard was broken on the bed and every time you rolled over, it would be bang against the wall to make for a very unrestful sleep. One night light on the side of the bed did not work.

10/10

Exceptional

19 Oct 2025

Barbara

Clean room & excellent breakfast.

Partner

6/10

Pleasant

19 Oct 2025

James

Did not know we had to climb four flights of stairs to get to our room.

Leisure Partner

2/10

Poor

15 Oct 2025

David

Unit three was just horrible. The floors were all coming loose. the flooring was all peeling The bed was horrible just like it was ready to fall apart the shower was never clean. There was black mould everywhere in it. The entry door wasn’t shutting properly. When you open it, wake everybody up,And emergency door would hardly open right

Leisure Partner

8/10

Excellent

10 Oct 2025

Marlene

Nice quaint room. 3rd floor room was a great size- a challenge getting suitcases up 47 steep steps but we did it!!
Dead annual flowers could have been replaced with some fall mums & pumpkins like alot of properties did.

Leisure Partner

6/10

Pleasant

09 Oct 2025

Mary

Good proximity to all the main sites in Quebec City.
Room was small but comfortable.
There was only one very small soap in the room, the soap dispenser in the shower/tub was empty, 2 bath towels, 2 face cloths, and 1 hand towel for 2 people on a 3 night stay and no available ironing board and iron as stated in the online amenities. There was no maid service during the entire stay which is not totally necessary for a short stay
The breakfast included at a nearby restaurant was very good. Several choices and very sufficient.

Partner

8/10

Excellent

06 Oct 2025

Clarice Iden

Cozy room and friendly staff.

Leisure Partner

4/10

Poor

05 Oct 2025

Joseph

There was no one at the hotel in the morning so we needed to search for a place to store our luggage until we could check in. Our Room (No. 6) on the 3rd floor was very warm and the AC unit did NOT work, which we immediately reported. It was never repaired so we needed to sleep with the window access to the fire escape fully opened.

Leisure Partner

6/10

Pleasant

03 Oct 2025

Kwok Tung rhonda

No house keeping service for 4 days 3 nights . No hotel check in counter duty except 4 pm to 9 pm thanks

10/10

Exceptional

02 Oct 2025

Edson

Close to everything

Leisure Family

6/10

Pleasant

01 Oct 2025

Robert

There’s no attendant available until 12 noon.

Leisure Family

8/10

Excellent

30 Sep 2025

Jonathan

Excellent cozy European feel as expected! The door was damaged and so the deadbolt wouldn't latch properly, but otherwise everything was good!

Leisure Family

8/10

Excellent

30 Sep 2025

TAK-ON

Good location

Leisure Partner

8/10

Excellent

26 Sep 2025

Adriana

Perfect area, quiet at night, very clean.

10/10

Exceptional

24 Sep 2025

Fran

So close to restaurant and shopping.

Leisure Partner

8/10

Excellent

21 Sep 2025

john

Amazing breakfast .

Business Partner

6/10

Pleasant

15 Sep 2025

William A

The bathroom tiles need some cleaning.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Leanne and David

Very nicely restored building. We had the classic room which had plenty of room and nicely located on main floor. Very comfortable space and bed. Only thing I would add is bath mat for inside tub. It was slippery and I already had a recent fall so was very cautious in shower.
Location was great. Parkade was less than a block away and not overpriced. Many many restaurant choices close by for supper but really appreciated the breakfast included next door at Sagamite.
Highly recommend!

Leisure Partner

8/10

Excellent

13 Sep 2025

ron

Great location & good breakfast at wonderful restaurant! Quebecoi atmosphere is so relaxing! Be aware no elevator so could be an issue for some unless you request first floor!👍🌞

Leisure Partner

6/10

Pleasant

10 Sep 2025

Beverly

Hotel was in a great location to walk around old Town. Beware there are No elevators, you have to carry your luggage up spiral stairs. The room could have been cleaned better, bathroom toilet had a black ring in it, cabinet was dirty inside, floor was dirty. There is No service if you need anything, there’s a sign posted at the front desk about it. Staff is gone at night. It’s an old and scary Hotel, is it haunted?? Go in with an opened mind.
But would not recommend, . Too much money for what your getting, and we stay in descent hotels , this was closest we could find for under $300 a night with a good location

Leisure Partner

2/10

Poor

07 Sep 2025

Louise

Great location, great restaurants

Leisure Partner

6/10

Pleasant

05 Sep 2025

Traci

The email confirmation received from Expedia indicated: Check-in for this property is based at a different location, 3, Sainte-Ursule St. (located next door).

we walked to the address identified, which there was no # 3 on that street only to then try to just go to the hotel where there was someone at the desk. the address provided was NO WHERE close to being next door, and we wasted about an hour trying to locate the check in location.

Leisure Partner

4/10

Poor

04 Sep 2025

Ralph Bradley

Tiny.

Coffee maker did not work. Room was too small for normal size people. Weak internet. TV difficult to use. Steep stairs. Part time front desk staff.

Friends_and_family Family

2/10

Poor

02 Sep 2025

Heriberto

Don't be fooled. Don't stay at this hotel. Save your money. The photos provided here do not accurately depict what they really look like. The place is a complete mess. Our room (1st floor near the front desk) was in a severely unhygienic state, particularly the bathroom, which had black mold and was so unsanitary that it made it impossible for us to remain in the hotel. In addition to the overall lack of cleanliness, the towels provided were unacceptable, they were dirty or with holes in it!
Due to the urgent need to find alternative accommodation, we were forced to book a last-minute room in a different hotel at a significantly higher cost. Now, neither Expedia nor the hotel wants to issue a refund even though we couldn't use the room.

Leisure Partner

6/10

Pleasant

01 Sep 2025

Eric

Beaucoup d'escaliers, pas de service!

Le fait que nos deux chambres étaient au dernier étage nous a rendu la tâche de monter et descendre un peu difficile. De plus, nous avons demandé à trois reprises du papier de toilette et lorsque nous avons demandé de changer les serviettes il n'y en avait pas. Les deux télécommandes des deux climatiseurs ne fonctionnaient pas, il fallait démarrer l'appareil en appuyant sur l'interrupteur de celui-ci, mais impossible de contrôler la température.

Friends_and_family Friends

8/10

Excellent

29 Aug 2025

Elizabeth

Great location in Old Quebec. Walking distance to everything. Rooms were small but clean

2/10

Poor

26 Aug 2025

Joan

The Wi-Fi didn't work the television didn't work the front door key did not work and I was locked out twice and the coffee maker didn't work the front staff was rude and uncaring

Leisure Self

6/10

Pleasant

25 Aug 2025

Beth

Nice place. Would stay again.

Leisure Friends

4/10

Poor

24 Aug 2025

Daniel

We expérimented trouble with thé sink and thé water tap

10/10

Exceptional

17 Aug 2025

Riona

Great location. Convenient walking distance to attractions and restaurants. Rooms were clean and comfortable, and the staff was friendly and helpful.

Leisure Friends

2/10

Poor

13 Aug 2025

michel

Changement de chambre dû à un problème technique . Petite chambre délabré au 4e sans ascenseur. Personnel sur place presque jamais sur place. Aucune empathie.. plus jamais cette hôtel

Leisure Friends

2/10

Poor

12 Aug 2025

Brenda

Looks nice outside, however dirty inside room and staircase. Will not return to that establishment.

Leisure Family

6/10

Pleasant

12 Aug 2025

Fred

Great location, breakfast was very good. Disappointed we only got one set of towel and did not get additional towel when asked.

Leisure Partner

6/10

Pleasant

07 Aug 2025

Michel

Tiny room. Shower soap dispenser and hair dryer did not work. Walls need some fixing. However, the room was clean and quiet. Hotel well located in Old Quebec. Breakfast at a good neighbouring restaurant was included.

Leisure Family

10/10

Exceptional

06 Aug 2025

Li

Close to most of the historical attractions and restaurants, all in walking distance. Room is very tiny, but if you only need a place to stay for the nights, thats good enough. There's no elevator and there are three floors. You need to carry your luggage upstairs. Checkin time is limited. Dont come before 2pm. It starts at 4 per email i received. I checked in at 4 :30. During my two nights stay, the second day, I saw a lady around 2 pm at the reception, but i am not sure if it is always a person at 2 pm. It is a good place to stay if you dont have too many demands. I parked at 7 Rue Pierre-Olivier-Chauveau for $20 per day. It is 24 hours parking. About 7 mins walk from the hotel. When you go in, insert your credit card and insert the same card before you leave and confirm the payment and you will get a receipt. It is clean and spacious. I am satisfied with this hotel.

Leisure Family

8/10

Excellent

06 Aug 2025

Brian

Didn’t have a bad day at the hotel. Room was on street level and hardly heard anything. Nice room and sizeable.

Leisure Self

10/10

Exceptional

05 Aug 2025

John

Eastern Canada trip

Excellent location for a three night stay in Québec. Comfortable room with breakfast served in the Sagamite Restaurant next door. At one end of Rue St Louis is Château Frontenac, in the opposite direction you will reach the Citadel and Plains of Abraham

Self

4/10

Poor

04 Aug 2025

Lisa

Nothi

8/10

Excellent

01 Aug 2025

Annemarie

This hotel has a great location, right in Old Quebec. You can walk anywhere in Old Quebec. The hitel itself is older with no elevator, so if unable to do stairs, this is not the hotel for you. The picture of our room did not reflect our space, as it was mich smaller in person.

Leisure Family

8/10

Excellent

27 Jul 2025

Kelly

Well located in old Quebec.

Leisure Friends

4/10

Poor

22 Jul 2025

Jeannelle

Alrhough the rooms were supposed to have coffee machines, ours did not. Machine was left at door with noncoffee on second day. Floor was very dirty. Light in windowless bathroom didnnot work and message sent to property owners remained unanswered. not. A message