Hôtel Le Clos Saint-Louis

Canada , Quebec-QC
Quebec, Rue Saint Louis, 69
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100 reviews shown

8/10

Excellent

27 Apr 2026

Peter

The only issue is the staircase. Very narrow and steep. Not suitable for elderly.

Partner

10/10

Exceptional

26 Apr 2026

Lucie

Superbe hôtel entretenu avec goût. Confortable, spacieux et bien équipé. Très bien placé dans la vieille ville.

Self

10/10

Exceptional

19 Apr 2026

Darren

Great room! central location The staff reached out on a daily basis if assistance was needed. Would definitely recommend to fellow travelers!

Friends

10/10

Exceptional

17 Apr 2026

Varunkumar

Clean room

Friends

8/10

Excellent

15 Apr 2026

Eric

Good sized room which was quiet and clean but up 2 circular stair cases. Pack light because there is no bell boy to help with your luggage. This is a very attentive virtual hotel. 3 minutes from the chateau 3 minutes to the city walls. Really convenient and well situated. The bed was firm the room had a.c. Which we didn’t need it as it was early April and still winter in Quebec City. It seems hard to get a bad meal in Quebec City. The Continental Restaurant was a highlight! Almost like going to the theatre.

Partner

6/10

Pleasant

12 Apr 2026

Kelly

As an historic building, it’s not a good choice for anyone with limited mobility. The temperature in the room is not easily controlled. There is no one on site, which seems like it could be interesting but they haven’t yet worked out the kinks.

Partner

10/10

Exceptional

30 Mar 2026

Caroline

Charming hotel centrally located. Highly recommend!

10/10

Exceptional

29 Mar 2026

Chantale

Très belle endroit, j’ai tout aimé

Partner

10/10

Exceptional

28 Mar 2026

Gary

Great communications. Easy access. Paid parking close by.

Partner

10/10

Exceptional

25 Mar 2026

anne

Lovely hotel in a great location.

Partner

8/10

Excellent

21 Mar 2026

Rosalie

Parking only has 5 places or else the nearest parking is 25$ a night. Very close to the city life, very clean, very cosy. However old building therefor thin walls ( not sound proof) so you can easily hear the city life and the shower sometimes makes a very loud sound while heating up.

Friends

10/10

Exceptional

20 Mar 2026

Gabriella

Good location, nice qua

8/10

Excellent

18 Mar 2026

anton

Parking is challenging but place was great

10/10

Exceptional

16 Mar 2026

Kateryna

This was our second time at this hotel and it was a perfect stay as usual. Great location, very quiet and comfortable room, helpfull staff.

Partner

8/10

Excellent

15 Mar 2026

Bonnie

No issues with virtual check-in, and accessible as needed. Room was very tight with little room to move around, yet decorated lovely, just too much furniture. Our second time staying, but not the same feel. Great location though!

Partner

10/10

Exceptional

15 Mar 2026

Jasmine

Yes, close to everything

10/10

Exceptional

15 Mar 2026

Kristy

Very close to everything. Easy to check in.

Partner

10/10

Exceptional

09 Mar 2026

Dominic

Great location

10/10

Exceptional

06 Mar 2026

Mary-Lee

Belle hotel, pas de parking proche lors de notre visite. Déco superbe et propreté impeccable .

10/10

Exceptional

01 Mar 2026

Patrice

Superbe chambre spacieuse avec un super beau décor victorien. Vraiment très satisfait de notre séjour.

Partner

10/10

Exceptional

26 Feb 2026

Dariusz

Everything was great lots of charm and perfect location. Did have an issue with room temperature for th first night as someone set the central thermostat (not located in the room) to 17 deg c but we got it resolved the next morning. Completely self check in and out with codes and cameras involved so that was really good as well.

Partner

8/10

Excellent

25 Feb 2026

Randall

Perfect location. Tastefully appointed.

8/10

Excellent

24 Feb 2026

laura

Great location in Old Quebec! Comfortable, clean room and very nice and communicative staff. The hotel is also very quiet. The decor is sort of Victorian/Edwardian (?) antiques maybe?

There was a Nespresso machine and coffee pods in the room, in the which was lovely. If there is a vending machine in the building for snacks, I did not see it anywhere.

Things to know: no USB ports anywhere— bring all your chargers. Parking is scarce. We parked about 2 blocks away on the street.

We had an issue with our room’s door keypad & got locked out the first night. It was resolved within 20-30 minutes.

We were up for a quick getaway, and all in all we were happy with our accommodations.

Partner

8/10

Excellent

22 Feb 2026

Barb

Great location to walk the city. Upper town / lower town / winter festival .
Too hot in the rooms though and unable to lower the heat.
Digital front desk but did respond to texts in a timely manner.

Partner

10/10

Exceptional

19 Feb 2026

Michael

Staff was very helpful. Room was beautiful and in a great location! Would recommend

Partner

10/10

Exceptional

19 Feb 2026

Anthony

As always, lovely stay. Clean and comfortable, and the location cannot be beat! I miss the old days, when there was a concierge and breakfast served, but the staff member we did interact with was lovely and helpful. I didn’t mind walking to Smith for coffee and pastries.

Partner

10/10

Exceptional

18 Feb 2026

Brendan

Great place!

8/10

Excellent

17 Feb 2026

Mirella

Great location, clean, and comfortable bed.

Friends_and_family Friends

6/10

Pleasant

17 Feb 2026

Mary

The room was not ready for the early check in that I asked for. After 38 hours with no sleep, exhausted on arrival.

No water pressure for bath when I got back to the hotel with frostbitten feet the first night. Appreciated it being fixed for the second night.
Unable to get into my room on the second day there. Needed new code. Appreciated kindness of staff in getting me into my room.

Friends_and_family Friends

10/10

Exceptional

14 Feb 2026

Iryna

am delighted with this hotel! The staff is very polite and always helps very quickly if something is not clear. The hotel is very beautiful inside, like a museum, and I really liked it. Everything is clean and cozy.

Leisure

6/10

Pleasant

13 Feb 2026

Shannon

Our sink was clogged, coffee not refilled, covers just pulled up on bed not properly made. And we left tip daily.
Room it’s self was beautiful, location was perfect.

8/10

Excellent

12 Feb 2026

Sandra

Nice room. Front steps are a bit of a hazard

Leisure Family

10/10

Exceptional

11 Feb 2026

Kenita

Easy check-in. Very clean, beautiful and comfortable.

Partner

4/10

Poor

09 Feb 2026

Marc-Andre

No service at the hôtel and tv not fonctionnel. I text for maintenance, I received a lot of answer but no service.

Partner

10/10

Exceptional

05 Feb 2026

Jeremy

The location is excellent, and the room has a very nostalgic feeling. Everything was very clean.
Although there wasn't anyone at the front desk, we never had a problem, and staff were always available by text.

Partner

10/10

Exceptional

03 Feb 2026

Ingrid

Our stay was just great. I read about the self check out in advance, so I knew what to expect. When we got to the room the code I had gotten by email didn’t work, so I called the customer service number and they answered immediately, gave me the new code and problem solved so quick and they were always friendly. When I needed something I texted and they answered always fast, more than when you are in a hotel with front desk personnel. The room was clean and nice.

Leisure Partner

10/10

Exceptional

01 Feb 2026

David

Clean room. Great location, close to restaurants, pubs etc.

Leisure Friends

8/10

Excellent

29 Jan 2026

Aaron John

Clean room and the victorian style aesthetic.

Leisure Partner

2/10

Poor

19 Jan 2026

Cristian

The room lost power overnight after a circuit tripped. There was no heat, and an electric space heater was provided before our arrival, which likely contributed to the power outage. After the outage started, we were left in the cold. In addition, there was no hot water. After speaking with other guests in the same section of the building, it was clear that issues with heating and hot water were widespread and not isolated to our room. Compounding the situation, there was no staff on site; all communication was handled virtually via text. When we requested assistance for the power outage, we were informed that it would take hours before anyone could attend. We communicated at 6:30 AM the issue through the text and when we checked out of the room at 10:45 AM, the room was still with no power. Very bad experience overall.

Leisure Family

10/10

Exceptional

05 Jan 2026

Kimberley

Charming property located in the heart of of old Quebec ! Loved the quaint rooms with updated bathrooms. A good mix of old world charm and new

Leisure Friends

6/10

Pleasant

05 Jan 2026

Pavel

The hotel and rooms are stunning. However, the heater was broken in our room (during a night of -20 degrees celcius outside). We contacted the number provided, and we were told to simply turn on the heat using the nobs. After trying the nobs multiple times for about 2 hours, we contacted the staff again to let them know we still had no heat. They told us to look for a radiator on the property (which wasn't there) and that they would try to increase the internal heating. Nothing changed after that second conversation, and we essentially had to sleep in cold with all our clothes on. Quite disappointed in the lack of care or help for the customers. It's not acceptable to let us sleep in those conditions.

Leisure Partner

8/10

Excellent

05 Jan 2026

Judi

This location cannot be beat!

Leisure Friends

2/10

Poor

05 Jan 2026

Alaina P

Even though this hotel is in a good location for experiencing Old Quebec City, I will unfortunately have to give them 1 star for their customer service alone. When I checked into the hotel I was informed that I should be leaving my snow boots by the front door in the community shoe cubby, as to not track snow/water onto the carpet and wood flooring. There was a code lock on the front door, so I thought that my shoes would be safe. Sadly, the morning we had to leave for the airport (around 3 am), they were not where I had left them less than 12 hours prior. I texted the hotel about the situation and they responded that morning that they would look into the security footage. After a day or two of me checking in for updates, I was informed that they didn't see any footage of anyone taking the shoes, so there was nothing they could do. When I asked them for some kind of compensation they doubled down, and then never responded to my last message stating that I would unfortunately have to leave a bad review. These were not cheap boots that were stolen, and because of this I had to wear my only other shoes to the airport (which were high heels), leaving my feet cold and uncomfortable.
I will also add that the hotel is obviously very old, which isn't necessarily a bad thing, but prepare yourself for some older fixtures/appliances with some wear and tear. The walls are also extremely thin, so you can hear anyone in the hallway, on the staircase, and sometimes even on the floor above.

10/10

Exceptional

01 Jan 2026

Karen

It was a nice stay

Self

8/10

Excellent

31 Dec 2025

Vickie

We stayed at Hôtel Le Clos Saint-Louis for five nights and overall had a pleasant stay, keeping in mind that this is a 3-star hotel.
The location is excellent, situated inside the walls of Old Québec and within easy walking distance of restaurants, shops, and major attractions.
This is a self check-in property with no staff on site. Access codes and room details are sent by text the day before arrival. While there is no on-site staff, responses to calls and texts were quick and helpful.
We stayed in Room 18 on the main floor. Despite this, the room was quiet, clean, and quite spacious. It could benefit from a small table and chairs, as there is plenty of room for them. The main drawback was the view of the back parking lot for the duration of the stay. The in-room Nespresso machine was very loud and may be nearing the end of its life.
The bathroom had a few issues: weak shower pressure, a non-functioning handheld wand, flickering light switches, and a bathroom fan that took several minutes to start.
The main sitting room fireplace had no instructions posted. When we called to ask, we were told it was not operational, which did not appear to be accurate.
A shared kitchen in the basement offers extra coffee pods, fridge, ice, toaster, microwave, and dishes. Housekeeping is provided every second day, and onsite parking is limited. A late check-out was available at an additional cost of $46.
A small seasonal note: the Christmas tree was nicely done, but more decorating elsewhere

Leisure Partner

6/10

Pleasant

18 Dec 2025

Verified traveler

No receptionist. Online check in was confusing and takes away from the experience. Cleaning crew do not dress professionally. They look like a bunch of homeless people who got in the hotel! There is no elevator for disabled people snd the stairs are very steep and narrow. No one to help with carrying luggage up to the 3rd or 4th floors. This hotel is not suitable for elderly people!

Leisure Partner

10/10

Exceptional

15 Dec 2025

gabriel

Hotel was very close to everything.

Leisure Family

4/10

Poor

15 Dec 2025

Angela

We've actually stayed once before at the Hotel Le Clos Saint-Louis in 2021. In fact, my now husband proposed to me in the room he had booked. It was charming and clean, with a brand new bathroom.

This stay however was not at all the same. The room we had booked was run down and old, the dining set had a very dirty chair and crumbs all over the floor. The bathroom was old and run down. We really wanted to shower after the train and we opted not to because the shower bath combination did not look good. The room was also freezing. I had requested extra blankets because I know I get cold easily. They did not supply them and there was no one at the front desk at our arrival. We barely slept as it was so cold.

This experience disappointed us, as we thought we could return here when we came back to Quebec City as a fond memory of our engagement. Unfortunately, we will not be returning based on the quality of our stay,

Leisure Partner

10/10

Exceptional

15 Dec 2025

Mathiew

Emplacement profit. Arrivée autonome facile. Nous étions au dernier étage et il y faisait très chaud par contre

Partner

10/10

Exceptional

11 Dec 2025

Shreya

A very quaint and beautiful place to stay

Business

8/10

Excellent

10 Dec 2025

Kent

Location was excellent and close to all the Old City has to offer. Check in was straightforward and it was nice not to have to remember to take a key! The hotel checked in with each day via text to ensure all was well. Would definately stay there in the future.

10/10

Exceptional

04 Dec 2025

Nathaniel

Clean room! Loved the vibe of this place to it was so cute and cozy! We were also able to check into our room early which is so helpful when you don’t want to have to lug around your suitcase especially in the snow.

Partner

10/10

Exceptional

03 Dec 2025

Brooke

The location of this hotel is perfect, truly you couldn't ask for a better location and price. It is right in the middle of Old Quebec. My mom and I had a great stay, the staff was super helpful and friendly. You do have to reserve parking and we were a little confused where the parking was. However, the staff helped us immediately, which we were very grateful for. The room was lovely, the only downsize is the rooms are not sound proof. For us this wasn't an issue but if you are a light sleeper, you might want to keep this in mind.

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Robert George

Friendly staff close to everything within walking .
Lots of stores, restaurants.
Lots of history
Will return

Leisure Self

10/10

Exceptional

25 Nov 2025

Jodi

The room was clean and super cute. Perfect stay

Partner

8/10

Excellent

25 Nov 2025

Jose Manuel

J’ai passé un très bon séjour à l’Hôtel Le Clos Saint-Louis. L’arrivée et le départ étaient simples et rapides grâce au système de serrures à clavier, et l’endroit a énormément de charme. On a vraiment l’impression de séjourner dans une maison patrimoniale ou chez de vieux proches — chaleureux, calme et rempli de caractère.

La suite offrait d’excellentes commodités : machine Nespresso, bouilloire, télévision, baignoire massage, Wi-Fi gratuit et tous les essentiels de l’hôtel comme les serviettes, les draps et les produits de toilette. Tout était bien entretenu et les appareils étaient modernes.

Quelques petits points à améliorer : un peu de poussière sur certains meubles et coins de tapis (typique des maisons anciennes), et certaines parties du décor et des installations auraient besoin de retouches. La salle de bain était aussi assez froide durant mon séjour. L’hôtel comporte des escaliers très raides et aucune réception sur place, ce qui peut ne pas convenir à tout le monde — même si l’équipe bilingue répond très rapidement par téléphone ou message.

Le stationnement est disponible à l’arrière (environ cinq places), mais sans accès arrière et non pavé, ce qui peut être glissant en hiver.

Dans l’ensemble, un séjour charmant dans un hôtel patrimonial avec de bonnes commodités, une communication rapide et beaucoup de caractère. Un solide 4 étoiles — j’y retournerais volontiers.

Leisure Self

10/10

Exceptional

16 Nov 2025

Savvas

Room was spacious and clean. The location is ideal to explore the city and the area outside the fortifications. Kettle, coffee maker both available. Clean towels and nice bedding. Has an old character to the entire hotel. Well secure with safety codes and wifi.

Leisure Self

10/10

Exceptional

09 Nov 2025

Robert

We Loved it!

Leisure Partner

8/10

Excellent

02 Nov 2025

Van

The staff was super friendly and nice! The room was beautiful but a bit dark (and cold). Overall clean and nice.

2/10

Poor

31 Oct 2025

Mary Jane

Room was not stocked with toilet paper and we need to look for it in the basement. Temperature in the room is really hot. We assumed it was a non smoking but smelled weed. We stayed for two days and the room was not tidy up.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Francois

Communications were very clear and quick, detailed and accurate responses. Self check-in was very easy. The hotel is in a very old building and has a lot of character, but the rooms are spacious, comfortable and clean. We have stayed there a few times, great value and location

8/10

Excellent

28 Oct 2025

James

The location was great. Very close to shops and restaurants within the walled city. The lack of on site staff meant it took time for things to happen. Needed the sheets changed upon arriving, took several hours and they left the dirty sheet in the room while we were out. Otherwise, clean and response by text message was immediate.

Partner

10/10

Exceptional

27 Oct 2025

Naja

Enjoy staying in the historic area. Easy walking everywhere.

Partner

10/10

Exceptional

26 Oct 2025

Germaine

So close to all restaurants, Quebec city Frontenac Castle, Views of St-Laurence river, Thank you so much

Leisure Family

10/10

Exceptional

25 Oct 2025

Paul

Excellent staff

Leisure Friends

4/10

Poor

23 Oct 2025

LUCY

I wanted to like it. Its near alot of tourist stuff. Lots of restaurants around. The idea of a \"victorian style no elevator\" hotel appealled to me. BUT...the no elevator is worse than you think. Door code wasnt working when I got there at 11pm, however it was resolved quickly. Hotel is so dark, bath tub didnt have the clog / plug, coffee machine wasnt working. I discovered that I actually like a hilton or holiday inn. The downtown abbey, victorian style is not for me. Otherwise...room was clean and I felt safe.

Leisure Self

10/10

Exceptional

22 Oct 2025

Rhonda

We enjoyed staying at Clos st Louis. Beautiful place

Leisure Friends

8/10

Excellent

21 Oct 2025

Andrew

Good experience

It was a pretty good experience. The room was beautiful with antique furniture. The location of the hotel was perfect - centrally located to everything. The only drawback was there never seemed to be any staff at the front desk ever, even though they said staff would be there like from 11 am to 1pm. They were fairly responsive via the phone I will add. When we arrived our access code didn't work. When I called they re-assigned a new code within two minutes. We needed help with our room safe when we arrived but no one showed up for about 90 mins after telling us someone would be there in 20 mins. We would still stay there again though, because the positives made up for the negatives. Parking at the property is limited, so you need to request/reserve a parking spot ahead of time.

Partner

8/10

Excellent

21 Oct 2025

Craig

We enjoyed our stay there. Lots of old world personality. As there is no elevator plan to come with small bags.

10/10

Exceptional

20 Oct 2025

Shuyin

We loved every moment we spent in and out of the hotel in Quebec city. Management was always prompt to respond to our questions and find solutions to our minor problems. The decoration of the room was awesome, and we felt quite like home. We loved the French old style the hotel room had, and we would love to visit again.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Sergei

Very quaint and beautiful hotel — on Rue St Louis right in the heart of Old Quebec!

Partner

10/10

Exceptional

17 Oct 2025

BOB

The Hotel is quite nice, very convenient to dining and transportation. Although the hotel has no front desk or elevators it was not too difficult for us. The web site was very specific on details. The hotel relied on texting, the responses were quick and informative. We had a 1st floor room and it was spacious and comfortable. The custodial staff were very helpful. We wanted to leave our bags there before check-in. We were not sure about leaving them in the lobby, but the staff stated it was fine as there were cameras and code to enter the hotel. I do wish there was a TV cheat sheet as the screens were in French as we tried to find a sports channel.

Business_and_leisure Partner

10/10

Exceptional

16 Oct 2025

Stephen

The location and historic charm along with nearby gastronomical excellence tempted us to choose this offering. We were not disappointed. Bookings and communication require computer savvy which may frustrate older computer challenged patrons.

Leisure Partner

10/10

Exceptional

14 Oct 2025

Sabato

Nice and clean room, perfect location

Leisure Partner

10/10

Exceptional

12 Oct 2025

Caroline

We had the most wonderful stay here on our recent trip to Quebec City. Not knowing the area well, we booked this hotel in the old city, and the location was even better than we could have hoped for. Walking 2 minutes down the street brought us to the plaza outside of the Fairmont Hotel and the beautiful views of the river. Everything we could have needed was within a short walking distance. The hotel staff was also exceptional- helpful, kind, accommodating, and the room itself was beautiful. When we return to Quebec City, we will book here again!

Leisure Family

8/10

Excellent

11 Oct 2025

Elizabeth

Great location. Interesting rooms. A little noisy at times. Glad we did not have, or need, a car

10/10

Exceptional

10 Oct 2025

James

Lovely.

Wonderful building. Clean and comfortable. Right in the action for Quebec City. Close to everything we cared to see.

Partner

10/10

Exceptional

09 Oct 2025

John

Great stay at beautiful hotel.

8/10

Excellent

04 Oct 2025

Elizabeth

Location was excellent. The hotel beautiful and the room was comfortable, but would describe this hotel as a self-serve hotel because there was no reception staff/only housekeeping who were very nice.

Leisure Partner

10/10

Exceptional

03 Oct 2025

Daniel

Beautiful Hotel

10/10

Exceptional

01 Oct 2025

Norman

Perfect location and lovely room!

Leisure Partner

10/10

Exceptional

24 Sep 2025

Susan

Fantastic place to stay brilliant location, easy to find and park one of the best places in Canada we have stayed. Loved the use of the kitchen
Thank you

Partner

10/10

Exceptional

20 Sep 2025

Martha

Great location. Beautiful old building. If you want flat floors, you'll miss out on the charm...

10/10

Exceptional

19 Sep 2025

michael

unique rooms. traditional in the style of old quebec yet very modern bath facilities.

Leisure Friends

8/10

Excellent

15 Sep 2025

Maurizio

The property has lots of character. A little noisy at night from bar/restaurant nearby. The slopped ceilings were a little obstacle on third floor. Banged our heads a couple of times. I am 6 foot tall.
No 24 hour attendant however easy to contact and very responsive. We had an enjoyable experience.

Leisure Partner

6/10

Pleasant

14 Sep 2025

John

This hotel used to be wonderful when it was family owned. Now it is owned by an impersonal chain. There is no personal reception, no concierge. You have to register online and you have to use codes to get into the hotel and the room. They have destroyed the romance of the old place. It also used to have a wonderful breakfast downstairs. No more. But it is a great location.

Leisure Family

6/10

Pleasant

13 Sep 2025

Fun

Bit of hassle to stay here

Good location but for price there is nothing for breakfast, 25/day extra for parking, no personnel onsite, room on 3rd fl with no elevator, and 100% remote/digital checkin requiring 2 sets of codes to get in front door and then into the room.

Partner

10/10

Exceptional

12 Sep 2025

Kali

Cute, historically decorated hotel….perfect for a couples getaway. Clean and stocked with all the necessities you would need.

Leisure Partner

8/10

Excellent

09 Sep 2025

Cristina

The rooms are beautiful and not cookie-cutter. We stayed in room 7 on the third floor. To reach it, we had to climb a steep and narrow spiral staircase. It's a little challenging while carrying suitcases. There is no elevator.
There is no front desk staff at the hotel, ever.
I would recommend this hotel for location, personality, and comfort.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Alaina

Our recent stay at Hotel Le Clos Saint-Louis was an absolute delight, perfectly capturing the romantic essence of Quebec City. This beautiful old hotel masterfully combines historic charm with all the modern amenities you could wish for, creating a truly comfortable and unique experience.

The location is simply unbeatable. Nestled in upper Old Quebec, the hotel is just an easy five-minute walk down the street from the iconic Fairmont Le Château Frontenac. Its prime position also makes it a convenient home base for exploring virtually every landmark and attraction in the area, saving us from long treks or needing to rely on transportation. It is already surrounded by delicious restaurants and cute shops.

Beyond the stunning architecture and superb location, the service truly stood out. The staff was incredibly available and attentive at all times, always ready to assist with a warm smile. We especially appreciated the personal touch of the cleaning services, which made us feel exceptionally well-cared for throughout our stay.

For anyone seeking a romantic getaway or for those who appreciate the rich historic character of their accommodations, we would wholeheartedly recommend this hotel. It's a charming and serene choice that makes a trip to Quebec City even more memorable.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Jane

Excellent location, clean, excellent location, charming, excellent location!

Leisure Partner

6/10

Pleasant

06 Sep 2025

Samantha

Friendly and helpful staff. Gave detailed recommendations for parking. Room was clean and ready. Only problem was the lack of WiFi. The connection was very spotty if it was working at all. We had better luck just relying on our data which was unfortunate. Would stay again if WiFi got a boost. Cool place!

Leisure Friends

10/10

Exceptional

06 Sep 2025

Daniel

Location, location, location.

Leisure Family

10/10

Exceptional

06 Sep 2025

Shannon

This is a very lovely hotel with an old world feel that matches the surrounding area. Our room was beautifully decorated and very quiet. The parlor is so easy to spend time in reading or just visiting with friends or family. The nearby restaurants were all very delicious! We would definitely stay there again.

Leisure Family

2/10

Poor

06 Sep 2025

Arif

The hotel sitting room is nice. But our room 7 is in pretty bad shape. The interior window does not close completely, increasing street noise in the room. AC leaks water in the room. Believe the chair was moldy. Gave my wife a headache. We stopped using the AC. Bathroom exhaust fan does not work. Reported these problems on first day. They did not fix it. Tea kettle appeared to be moldy. Could not access the inside. Very difficult to walk around bed. Not enough space. TV needs to be mounted on wall. I think they should refund at least half our money.

Leisure Family

10/10

Exceptional

02 Sep 2025

Toshia

Beautiful room, fantastic location. Code didn’t work when we arrived, but a quick phone call sorted it out.

Partner

10/10

Exceptional

02 Sep 2025

Peter

Great location

Leisure Partner

8/10

Excellent

30 Aug 2025

Amy

The location is fantastic—right in the heart of Old Quebec and within walking distance to everything! The room itself was spacious and lovely.
The only downsides were that the bathroom had a bit of an odd smell (like damp clothes), the AC didn’t seem to be working so the room was quite warm.
But overall everything is good!

4/10

Poor

29 Aug 2025

McKinley

The check-in process was a challenge. We did not receive the correct code, was given a second code that was also incorrect, and finally had to wait over 30 minutes for a staff member to come let us into the room. Shortly after this, another set of guests arrived to our room to tell us they're also supposed to stay in that room. This was eventually resolved but the check-in process could certainly be refined.

The condition of the room was okay. It is an older building so it was expected to have some older floors, walls etc. However, the bathroom was heavily damaged and then poorly patched, the window screens were broken, and the toilet was badly stained but had to visible cracks. The room did have AC which was nice and the rest of the room felt clean.

The location is hard to beat for the price and the surrounding restaurants were very good. If the check-in process was improved, the ability to pick your room, and some small bathroom renovations were done this would be a very nice hotel to stay at.

Leisure Partner

10/10

Exceptional

26 Aug 2025

Jackie

The Victorian decor was unlike anything else in the area! We truly enjoyed the old world charm. Our room was clean and comfortable,

Leisure Partner