Name: Hôtel Jardin Du Gouverneur
Address: 16 Rue Mont Carmel, Quebec, G1R 4A3, CA

8/10

Excellent

10 Jul 2026

keumhee

Such a great location to get all the landscapes easily. Welcoming from staff .

Friends

10/10

Exceptional

09 Jul 2026

Darlene

Excellent location, very close to Fairmont Chateau Frontenac. Parking garages nearby. Staff friendly and helpful. Nice room with air conditioning. Nice to have a balcony, but very warm outside so limited how much we used it.

Partner

8/10

Excellent

07 Jul 2026

Martine

L’emplacement et la réceptionniste qui a garder nos bagages. Le seul bémol et la salle de bain de notre chambre qui a besoin un peu damoir

Friends

10/10

Exceptional

06 Jul 2026

Regis

Reception staff was incredibly helpful.

Friends_and_family Friends

2/10

Poor

02 Jul 2026

Miho

We wanted to do early check in but no one was available in the morning. Room was clean enough but too old. No amenities in bathroom.

Partner

8/10

Excellent

01 Jul 2026

anthony

Close to old Quebec City

Friends

2/10

Poor

30 Jun 2026

heather

The front desk was never manned the hours that it was supposed to be. There was no where to leave luggage securely if you arrive before 4pm or after 11am check out. The room was pretty run down with the heater falling off the wall, terribly noisy bathroom fan, broken blow dryer and a plethora of grunge under the beds. The bathroom heater was rusty, the walls needed touch ups where the paint had been damaged and the laminate flooring looked as though it had been flooded at some point. Constant creaking of the floor boards above made for a poor nights sleep. I would not recommend this hotel. The only benefit would be the location up beside the Chateau.

Friends_and_family Friends

4/10

Poor

28 Jun 2026

Venessa

Clean but no elevator . Old and outdated !

10/10

Exceptional

27 Jun 2026

SERGIO

The property is a nice affordable place to stay.

Partner

4/10

Poor

23 Jun 2026

Messaouda

The location was gold. NO parking and staff did NOT have a clue.
The hotel is old! I know it was old Quebec City but it could use a lot of TLC! Shower curtain had 2 tone colors cause it was so old and dirty! Everything was broken in the room that we stayed in. TP holder was on the floor, the fan for the bathroom was broken so we had a crack/space on the ceiling.
The drawers for the dresser were dirty. Like I said it is neglected and could use a lot of TLC!
At the entrance they had 2 flags, Quebec and Canada flag(whatever was left of them) they were just hanging from thread.
The flags reflected the interior of the hotel.

Family

8/10

Excellent

20 Jun 2026

Shirley

The hotel really needs maintenance. There are no towel hangers by the sink and no place to put soap, etc in shower. Toilet holder is falling off the wall. There is no elevator, but we did know that before.

However, the beds were super comfy and clean towels and linen were provided every day. Coffee is in your room.
And the location is ideal as it is very close to the boardwalk and many different restaurants.

I had fallen on a cement clump and Rodney at the desk was very helpful. He had a first aid kit and bandaged and disinfected my scrapes. He even phoned the next day and gave me new bandages.
So a huge shout out to RODNEY. Thanks so much.

Friends

10/10

Exceptional

18 Jun 2026

Thomas

This is an older property but is a solid value given its location, practically next door to the Chateau Frontenac. They do not have parking but there’s are a few garages nearby, You don’t need (and shouldn’t want) a car in Old Quebec anyway - the core city is very walkable, if steep in places.

Friends

8/10

Excellent

15 Jun 2026

Susan

Hotel was a lovely example of the history and architecture in old Quebec. Our room was spacious and bright. Hotel Manager was very helpful. Beware though, that there are no elevators and carrying suitcases up 2-3 flights of stairs can be a challenge.

Family

8/10

Excellent

12 Jun 2026

Catherine

The location in old town Quebec was great. We had issues with lack of front desk availability including from our initial check in when we arrived to find the front door locked requiring a code that had not been provided to us.
Room itself was small but comfortable and clean.

Partner

10/10

Exceptional

11 Jun 2026

jennifer

Excellent location and staff

Partner

10/10

Exceptional

09 Jun 2026

Eunice

Great price. Great location

Partner

10/10

Exceptional

08 Jun 2026

Shelby

Clean room, great location. Would stay again

Friends

6/10

Pleasant

07 Jun 2026

Michael

Very worn down place in need of very much TLC. But was clean enough and very good location. Bare minimum provided in terms of room and bath amenities. No elevator in this old building so be aware. No staff other than cleaning folks were on site. All communications were done through email. If you don’t mind staying in a “run down” kind of place for the low cost, it is located in a great location right next to the 5-star Fairmount hotel. :)

Self

6/10

Pleasant

06 Jun 2026

Gordon

We liked the location and history. The staff was helpful at check in. The room could have used another towel bar. The shower is very small. Coffee maker was broken so we could not make Coffee. We were there 3 nights, so it should have been replaced.

Partner

4/10

Poor

06 Jun 2026

Syd

Staying at this hotel was frustrating. First of all difficult to get hold of manager. Limited personnel to answer phone. Responds in French. No elevator. I had 50lbs luggage to carry up 5 flights of stairs. This was not mentioned in the ad. The room was small and very old. No closet. While taking shower ran out of hot water. Soap dispenser in the shower is not working. Texted the hotel about my late check in and I did not get the code so I can enter the hotel except for a couple of ladies who happen to be going out so they let us in. I will not recommend this place.

Partner

8/10

Excellent

03 Jun 2026

Laurel

Nice location and good price. My washroom was a bit smelly and the toilet broke due to the chain in the back rusting and snapping so maintenance perhaps could be improved.

Self

10/10

Exceptional

02 Jun 2026

Brian

Central to all attractions

Partner

8/10

Excellent

02 Jun 2026

Bonney

This properties location is wonderful. Bed was comfortable, Clean sheets. Outward appearance was good. They haven’t moved furniture was a while to clean. Friendly and helpful front desk, when they were there. Property needs upgrading, peeling flooring. No elevator and they have 4 floors - travel light!

Friends

6/10

Pleasant

01 Jun 2026

Dawn

The information says the reception is manned until 7.00pm. However, we arrived before that and no one was there. It was difficult to get in and then the keys were just left on the reception desk.
The flooring in the bedroom was damaged and in need of repair. The fan in the bathroom sounds like a helicopter is coming into land.
Reception did let us borrow a kettle, thank you.
The best thing about the hotel is the location.

Family

8/10

Excellent

31 May 2026

Colleen

A quaint, clean older building.
Great location. A couple of minute walk to the Promanade. In a quiet location but still very close to everything. The hotel is right beside the back of the Chateau Frontenac.
If you have mobility issues, request a ground floor room. No elevator, all stairs. There was no one looking after the desk on a regular basis. However a number is given to call. As well as a security code for the door.
Rates are fair. Rooms are spacious and people are very friendly and accomodating.
I would stay there again .

Friends

6/10

Pleasant

30 May 2026

KATHLEEN

The property is old and tired. Although coffee makers were provided in the rooms, the coffee and espresso maker in the lobby did not work. The toilet I my bathroom needed to be repaired. There is no closet, only drawers. Location was excellent.

Friends

8/10

Excellent

29 May 2026

Louise

Great location. Bed and bathroom were clean and comfortable. No one at the check in desk most of the time. Had trouble getting into the property early to leave our bags for the day.
The property could benefit from a new coat of paint and general spruce-up renovation as very dark paint and looks a little neglected.

Friends

10/10

Exceptional

28 May 2026

Donna Margaret

Location was perfect. Right beside the Chateau Frontenac. Very quaint room with exposed brick. Very comfortable beds. No elevator was the only draw back. Staff were friendly and very helpful. I would love to go back again.

Family

2/10

Poor

27 May 2026

Logan

If you are looking for the location, c

8/10

Excellent

25 May 2026

Sandra

Location is excellent. Building is definitely showing its age. Needs renovating. Minimal staff at desk. None after 5 pm and weekends are minimal too. Difficult to park if you have a car.

Partner

2/10

Poor

25 May 2026

Tammy

There were blood spot stains on the pillows which made me very concerned there were bed bugs. Stains from not cleaning under the coffee pot etc in the room. But the worst was the alarm that went off twice during the 3 night stay. Once at 2 am and once at 4 am. This went on until mid morning. Beeping all night long and no staff to turn it off. The reception staff only seemed present for 2 hours a day. I kept messaging management to fix the alarm .. and the only response I got was automated. Two nights with no sleep and this constant beeping alarm. Forget this place.

Self

2/10

Poor

24 May 2026

Joy-Ann

N/A

Self

6/10

Pleasant

24 May 2026

Christine

No staff at desk so couldn’t easily get this fixed -
Water noise in night gurgling in sink all night
Air conditioner won’t work
No security for window so don’t feel comfortable opening it
Tv set in zoom - wrong format 16:9?
Dirt and garbage under bed
Electrical hanging under desk - not safe or secure
Bed comfortable. Good location

Family

8/10

Excellent

22 May 2026

Mohan

Cozy, convenient

Self

10/10

Exceptional

21 May 2026

Susan

Excellent location

Friends

10/10

Exceptional

20 May 2026

Filmarie Joy

The location is great. Right in front of Parc des gouverneurs. Parking was convenient just down the street (though pricey). I paid under $70 for about 12 hours. I didn't get to meet the staff but they were very communicative and made my late check in very easy. Would book it again.

Self

8/10

Excellent

18 May 2026

Alejandra Ema Echard

The best of this hotel was its location. However, the staff was helpful and our issues were resolved promptly. We weren’t happy with the spiders webs on the ceilings, nor the fungus in the washroom’s walls.the coffee was great.

Friends

10/10

Exceptional

16 May 2026

Jay

The location is great check in was a breeze… we will definitely come back

Partner

10/10

Exceptional

15 May 2026

Barry

This quaint little hotel was a pleasant surprise. Great location...underground parking nearby... room was clean and comfortable. Just a few steps from the boardwalk. Definitely would stay there again.

Partner

10/10

Exceptional

13 May 2026

Angel

First off Rodney at the front desk, we love you! Your advice helped us so much and saved us a lot of time. Our room was super cute, clean and the price was excellent. We were central to everything without being disturbed by outside noises. If you aren't booked when we come back this will def be our go to place to stay.

Partner

8/10

Excellent

10 May 2026

Verónica

Perfect location, afforable price

Self

8/10

Excellent

06 May 2026

Tammy

This was a great place to stay as a solo traveller. It is a great location for easy walking to all sites. While amenities might be limited there was coffee in room and in lobby, it was quiet and clean. The self check in was seamless.

Self

8/10

Excellent

03 May 2026

Sheryl

Clean and quiet.

Partner

6/10

Pleasant

03 May 2026

Pete

The room was clean and convenient but in need of repairs. The room wasn't furnished as pictured. as it had no table and chairs and nowhere to hang anything. The shower was larger and left no room for the sink in the bathroom so it was outside the bathroom in the common area. Leaving me to wash my hands and face and brush my teeth in front of everyone else in the room. Doors didn't close right and laminate flooring was well scratched and worn out. Hallway railings were coming out of the wall down the stairway. We didn't see any staff the three nights we were there. Not sure if Id stay again.

Partner

8/10

Excellent

01 May 2026

Blake

Great view from balcony

Partner

10/10

Exceptional

26 Apr 2026

CATHERINE

Yes parking is secured.the hotel is very accessible to nearby hotels.i love it

8/10

Excellent

26 Apr 2026

Sonia

Stationnement à proximité
Belle emplacement pour aller marcher

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Michael

Clean. Easy to check in. Great location

Self

8/10

Excellent

19 Apr 2026

Peter

Overall we enjoyed the stay very much, a nice spacious room in good condition, everything we needed at a very central location. Just a couple of small things were a little disturbing - we never met anybody from the reception, the frontdoor was often locked and couldn't be just opened with our key card for the room, but by going through a process with calling through a number pad besides the door, getting to an automatic voice, in combination with holding the card in front of the reader. Then suddenly the door opened. And the Canadian flag of the hotel which was all tangled up in front of our window made pretty loud flapping noises in the wind all the time. Reported that to the staff. Hopefully gets fixed for the next guests.

Partner

6/10

Pleasant

16 Apr 2026

Nadir

Bon hôtel pour une nuit pas plus.

Self

10/10

Exceptional

16 Apr 2026

Jasbir

Everything

6/10

Pleasant

15 Apr 2026

Samantha

No parking

Self

10/10

Exceptional

11 Apr 2026

Mario

Location. Location. Location..:Great smaller very reasonably priced non-chain hotel, right behind Chateau Frontenac. Within walking distance to everything in Old Quebec. The Staff, while not present at all times, are very considerate of your needs (I believe they are likely present around check-in times). Older building, with character.

Family

10/10

Exceptional

06 Apr 2026

SERGIO

Fantastic stay. Best place for the rate you pay. In the middle of everything.

Partner

4/10

Poor

02 Apr 2026

Diana

Room did not look like the room that was in Expedia at all and very small. Sink was clogged up and the washroom door had no lock and didn't close properly.

Family_with_children

8/10

Excellent

27 Mar 2026

Isabelle

Au coeur du Vieux Québec.

Self

6/10

Pleasant

27 Mar 2026

Kelsey

Property needs a little tlc it had some broken things here and there. If you have any mibility issues please dont stay here. The steps are a lot harder to walk up then normal steps.
Staff is super nice but it was confusing since they said only subday after 5pm no one will be here. And every day no one was there after 5pm.
But if you are an able body and just need a place to sleep. I would recommend it. Cheap and close to everything!
We would walked everywhere and you are right next to the chateau. So you will never be lost.

4/10

Poor

23 Mar 2026

Jacob

It's close to old town. But, it's small, dingy and the stairs are so loud. The receptionists are never to be found and when found, they are not helpful. Water doesn't drain. I wouldn't recommend it.

8/10

Excellent

22 Mar 2026

Gina

Clean room, perfect location. Easy check in

Family

10/10

Exceptional

17 Mar 2026

Christopher

Parking was very close

10/10

Exceptional

15 Mar 2026

Linda

Perfect location! Staff was helpful. Cozy and clean.
Rooms were modernized for an old building, perfect combination of old and new in Old Quebec.

Family

6/10

Pleasant

14 Mar 2026

Sharanjeet

T

10/10

Exceptional

11 Mar 2026

André

Tout ok

Self

10/10

Exceptional

08 Mar 2026

Tanya

Loved the historic feel of the property and the neighbourhood! Walking distance to everything, perfect location. My kids like sleeping late, I can't, so I spent several hours sitting in the bay window with coffee, I loved it! Would be a challenge for anybody with mobility issues though, it's at the top of a hill from the shops and restaurants

Friends_and_family Family

8/10

Excellent

27 Feb 2026

André

Tout ok

Self

10/10

Exceptional

26 Feb 2026

Melvin

Clean room and nice staff.

10/10

Exceptional

24 Feb 2026

Sophie

Parfait

8/10

Excellent

23 Feb 2026

Felicia

There were no staff but despite that they made it very easy to check in and out. The location was perfect. If you plan to visit Quebec City and do a lot of exploring this is the perfect place. The room was exactly what we needed.

Family

10/10

Exceptional

20 Feb 2026

Jeffrey

Clean and quiet room and great location!

Self

6/10

Pleasant

17 Feb 2026

David

Location is amazing. Right behind the Fairmount. In the middle of everything

The rooms are a bit DIY , but great place to stay if you don’t need to be fancy

Family_with_children

10/10

Exceptional

31 Jan 2026

Adam

Professional service, clean, great location. Would definitely stay here again! Thanks Rodney and team!

Business_and_leisure Self

10/10

Exceptional

30 Jan 2026

Ronald

A very unique boutique hotel with a great vibe! Fantastic location in the heart of Old Quebec City and walking distance to everything you go there to experience.

Leisure Partner

8/10

Excellent

23 Jan 2026

André

Propreté de la chambre.

Business

10/10

Exceptional

23 Jan 2026

Yves

Bien situé, tres bien pour le prix.

Friends_and_family Family

4/10

Poor

19 Jan 2026

Kirsten

The hotel entrance was completely littered with garbage we had to step over as they were doing a ‘Spring cleaning’. Quite shocking actually. No glasses or cups in room. Borrowed a kettle - covered in dust and had old used tea bags in it. The hot water in shower takes several minutes to start running - no bathroom fan and windows were covered in black mold. The staff did not clean room during the day. Glasses in the room off of the lobby were very dirty. No bottled water on premises.

Leisure Partner

4/10

Poor

19 Jan 2026

Molly

We were unable to use the shower due to how disgusting it was. The shower head had thick pieces of mold on each hole that the water would be coming out of. The only good thing about this hotel was the location, but the price was way too high for the quality.

Leisure Friends

8/10

Excellent

16 Jan 2026

André

Tout ok. J’ai eu une belle grande chambre. Merci

Business

6/10

Pleasant

14 Jan 2026

Roma

There was no staff at 6:30 pm

10/10

Exceptional

09 Jan 2026

Camille

The room was super clean and easy to access while staff was gone

Leisure Partner

6/10

Pleasant

02 Jan 2026

George

Ideally located in the heart of Old Quebec. Room size was adequate. Hot water would get cold and lose pressure if multiple individuals showered simultaneously. Never saw a single employee during our stay, but fresh towels were provided daily.

Leisure Partner

6/10

Pleasant

02 Jan 2026

Kimberly

After reaching out prior to our visit over New Year’s Eve for tonight I was assured that we would receive one of the brooms as pictured, but on arrival we received a very small outdated room with cobwebs on the ceiling, moulded windows holes in the walls in the bathroom and a shower that you can barely fit in.
The location of this hotel is perfect close to everything that is the only reason I am giving it three stars. I did reach out when our arrival received no response.

Leisure Partner

6/10

Pleasant

02 Jan 2026

MIGUEL

Well located... Unfortunately no people in front desk... Service without people it's disappointing

10/10

Exceptional

01 Jan 2026

Monica

Staff was amazing !!

10/10

Exceptional

29 Dec 2025

Ferdinand

Clean rooms, staff are accommodating. Fantastic stay. Highly recommended.

Leisure Family

10/10

Exceptional

18 Dec 2025

Nivia Enid Rivera

First time in Quebec, celebrating my Birthday! The staff greeted us and recommended many places to visit. We had a few good laughs with him, a great guy. Everything was clean. The location was perfect. The coffee was good too. Eventhough we were on the 3rd floor, we had a beautiful view from our window. I would come back and stay here again. Thanx Rodrigo🤗

Leisure Partner

10/10

Exceptional

17 Dec 2025

Miss D A

Great size room, plenty of space.
Generous supplies of coffee, towels etc
Fantastic location and also helpful entry/check in instructions

Friends_and_family Friends

10/10

Exceptional

11 Dec 2025

Brittany Leigh

Everything was fantastic, guest services was very knowledgeable and staff is very friendly. Room was very cute, cozy and clean.

Leisure Partner

8/10

Excellent

09 Dec 2025

Katrina

Room was clean with all toiletries and towels stocked. Location was amazing but noise from other rooms and traffic were a bit loud.

Leisure Partner

8/10

Excellent

07 Dec 2025

Erika

I stayed it the single person room and it was perfect for what I needed and the price I paid! The mini fridge was a nice surprise and the Keurig maker was great! I think it might be better if the bed was turned the other way as it was super tight trying to get to the bathroom with the limited room and the tv where it is. It also would have been nice to gave a mat for shoes at the door especially in the winter. All in all it was a great stay in a perfect location!

Leisure Self

6/10

Pleasant

07 Dec 2025

Josée

Chambre ok
Chauffage déficient

10/10

Exceptional

03 Dec 2025

Robin Frank

Staff were very friendly and helpful
Clean hotel and really nice bed.

Leisure Partner

6/10

Pleasant

02 Dec 2025

nadia

Convenient location and very friendly staff. The room was quite small though and the bathroom vent was very noisy when the light was turned on.

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

Diana

The location was excellent. The staff not so much. Put the “clean our room please” sign on the door when we left at 9 am. We returned after 6pm and it wasn’t done. Also the one day that they came in the room they did not replace our dirty cups with clean. We had to wash ourselves. The front desk is not regularly staffed so you are pretty much on your own. Google becomes your bestie.

6/10

Pleasant

27 Nov 2025

Laurina

The room was clean and slightly upgraded but very old. The trim & windows rotting, Fridge sits in closet? Electrical outlets exposed with wires visible
The Libby is drab and uninviting. Could be a nice sitting room. Little to no office staff, feels like a hostel. Staff was friendly & knowledgeable when we did see them.
Only hotel in all of old Quebec that did not have a single Christmas decoration or light! Not one..
Dead plants in window boxes. Curb appeal was drab
Just basic clean rooms

Leisure Friends

8/10

Excellent

21 Nov 2025

Martha

The staff was courteous, helpful and efficient. It was a great spot next to Chateau.

Leisure Self

10/10

Exceptional

16 Nov 2025

SERGIO

Everything was great. 5th time here.

Leisure Partner

8/10

Excellent

13 Nov 2025

André

Tout O.K
Seule déception, toilette qui ne fonctionnait pas bien.
J’ai dû replacer le caoutchouc dans le réservoir pour qu’elle se remplisse.

Business

8/10

Excellent

12 Nov 2025

Christine

clean,quite highly recommended walkable to the most visited places

Leisure Self

8/10

Excellent

11 Nov 2025

Bonnie

The room was charming and more than adequate for our 3 night stay. The location is unbeatable(right beside Chateau Frontenac).
Walking distance to all attractions, shops and restaurants.
We enjoyed Quebec City and hope to come again.
.

Leisure Family

10/10

Exceptional

05 Nov 2025

Sandra

Perfect location, comfy bed, pleasant helpful staff

Leisure Family