Marco Polo Hongkong Hotel

10/10

Exceptional

26 Jul 2026

Aileen

Marco Polo is located in the heart of it all, the staff is top notch. I had the pleasure of meeting Tom at the door, and he was efficient, professional and a pleasure to deal with. When I return to Hong Kong, I won’t even consider staying at another location.

10/10

Exceptional

23 Jul 2026

Quang Ngoc

Amazing location. 5 minutes walk to Victoria Habor. The view at night is amazing. The continental club food is excellent. Best hotel in my trip.

10/10

Exceptional

21 Jul 2026

john

Great location near theatre and art gallery, Star Ferry and bus terminals. A 22 minute walk to the MRT. Breakfast presented amazing selection of cuisine.

Partner

8/10

Excellent

16 Jul 2026

ALPHONS

Excellent location in the heart of the shopping area. Property well mainland the staff were very helpful. Recommend to anyone.

Family

10/10

Exceptional

12 Jul 2026

Piyumali

Great location and very spacious room for a comfortable stay. Staff were very friendly and accommodating.

Family_with_children

8/10

Excellent

10 Jul 2026

TONG

clean room breakfast good

Friends_and_family Family

8/10

Excellent

10 Jul 2026

TONG

Good clean room

6/10

Pleasant

07 Jul 2026

Helena

When we checked in, our room wasn't ready, even though it was already past the 3:00 PM check-in time. We were told it was still being cleaned.

I asked if they could give us an estimated time so we could make other plans instead of waiting in the lobby. The receptionist said they didn't know. I then asked to speak with a manager because it was already past the official check-in time, and no one could provide any useful information beyond telling us to wait.

All we needed was a rough time estimate so we could do something else in the meantime instead of sitting in the lobby. About 40 minutes later, just as we were about to leave, they informed us that our room was finally ready.

Overall, I was disappointed with the service. Better communication and a simple time estimate would have made the experience much less frustrating.

Family_with_children

10/10

Exceptional

06 Jul 2026

Hayk

I recommend to stay, close to ferry, mall and other shopping areas

Partner

10/10

Exceptional

01 Jul 2026

Maria Angela

Always my go-to when I visit Hong Kong, ever since I was a kid! Amazing location in Kowloon side, right next to the iconic Star Ferry in Ocean Terminal, and connected to the LARGEST shopping mall in Hong Kong, Harbour City! Rooms are spacious, clean, secure. Staff is very kind and helpful. Buffet breakfast is extensive with a myriad of choices - Western, traditional Chinese, and more. Lobby Lounge is perfect for a quick meal or drink on the go. Short walk to the shopping mecca on Nathan Rd and also to the Tsim Tsa Tsui MTR station for easy transport to Hong Kong side and beyond. I’ve never in 40 years of coming here been disappointed! Great for families, solo travelers and couples. Always my No. 1 choice!

Family

8/10

Excellent

21 Jun 2026

Victoria

The rooms are a bit out dated could do with an upgrade.
Location is amazing, and breakfast was one of the best I ever had.

Friends

6/10

Pleasant

19 Jun 2026

carol

Old and needs update.
Location is very good

Partner

10/10

Exceptional

15 Jun 2026

Daniel

Excellent location, staffs are friendly, breakfast is extremely good. The only thing is the property is kinda old .

Family_with_children

10/10

Exceptional

13 Jun 2026

Mark Anthony

The lobby bar is a nice spot to unwind after a busy day. Say \"Hello\" to my favorite bartender, Benny!

Self

8/10

Excellent

13 Jun 2026

Gavin

Stayed on the continental floor. Angela the manager was extremely friendly and helpful as always. The staff in the dining room were friendly. Only downside was buffet food was hit and miss with temperature. Cleaning staff extremely friendly, and were worried when I said not to worry about cleaning room for 1 day. Overall all staff a very friendly, polite and helpful. Stayed in February and enjoyed the stay, so rebooked again this time.

Friends_and_family Friends

10/10

Exceptional

13 Jun 2026

Willy C.

Inside Big shopping mall, 8 minutes walk to Avenue of Stars, Nearby chain dining option ,Cafe de Coral with excellent breakfast,lunch , dinner .
Near East Tsimshatsui Station for going to Austin Station- West Kowloon Station for Hi Speed Train to China. Besides 7 11 and shops.

Family_with_children

6/10

Pleasant

12 Jun 2026

Stephen

I’m really surprised that this is a five star hotel because most it looks like a three star. The area is very updated and not clean, our bathroom had mould and hair in it so we went downstairs and they switched our rooms however although there was no hair, there was still quite a bit of mould in the bathroom showers. The service is nice as they delivered things to the room quickly, but the cost of things and how is labelled as five star stars is definitely not worth it and is untrue .

Family

10/10

Exceptional

11 Jun 2026

Jon

Such an awesome hotel, perfect location, short walk to the ferry, continental club on the 17th floor was brilliant to go to for a quiet relaxing environment after a day of hustle and bustle, highly recommend

8/10

Excellent

11 Jun 2026

Lin

Popular location, clean , very nice staffs and awesome breakfast. Definitely I'll go back again in the future. Thank you all.

Family_with_children

10/10

Exceptional

07 Jun 2026

Janette Lesley

Hotel well located, staff friendly & courteous, club facilities excellent & we look forward to to returning

Family

4/10

Poor

03 Jun 2026

Vanessa

The condition of the property was poor - not just dated but also not well maintained. Room amenities are basic, carpets ware stained/worn and the toilet did not flush well (toilet paper would go down). Wasn’t expecting that condition for the hotel rating or for the price paid.

I moved out the same night I checked in. On checking out, staff at front desk noticed that we had just checked in but did not bother to enquire the reason for leaving the same night. This is a different experience from other reviews that mention staff were extremely helpful. Staff are not rude - just indifferent.

Earlier engagement with reservation staff was extremely poor - making enquiries to confirm I would have a twin room (for non-couple, adult guests, needing separate beds) was consistently met with unhelpful blunt responses that it would not be confirmed until check in - from the start I didn’t feel welcome. This room was booked around Nov 25 for a stay in May ‘26. No other hotel I’ve booked has ever responded in that manner.

Travelling with an elderly parent and family, this hotel was not the last experience I wished for them remember, and hence had to move hotels.

The location is very good; popular with tour groups, and could suit anyone seeking a 3-star hotel. Other rooms may have been better than the ones I booked. The photos on Expedia seem older and not reflective of the current condition for the rooms I selected.

Family

8/10

Excellent

02 Jun 2026

TONG

clean good breakfast staff good service

Friends_and_family Friends

6/10

Pleasant

02 Jun 2026

Ian

The Hotel staff are great the location is excellent.
But there is no way the hotel is a 5 star.
The building needs some TLC. Restaurant walls are in need of a paint job.we stayed on the 16th floor and the ceiling panels needed attention.The lights in the room keep going off due to loose wiring.
Would I stay there again yes if the price reflected the hotel.

Partner

10/10

Exceptional

25 May 2026

Cindy

Fantastic location with kind and helpful staff. Rooms are a bit dated but they are enormous and still really comfortable, great if you are working. Also really quiet. Would stay here again.

Self

10/10

Exceptional

22 May 2026

Jeffrey

Good clean hotel in an excellent location , next to Star Ferry and along canton road , 7 mins walk to TST MTR station . Highly recommended

Friends_and_family Family

8/10

Excellent

18 May 2026

Terri

Location is great! Near the harbour and ferry and so many high end shops. However, the room conditions need a lot of updates. Bathroom grout lines are moldy. Rooms had a musty smell and so were the hallways. It was very deceiving because the lobby looks so fancy like a 5 star hotel.

4/10

Poor

18 May 2026

Hong Wai

Didn’t find the breakfast as good as advertised.

Everything is aged. Like staying at 30 years ago.

All external windows are dirty. Obviously, no maintenance on that parts was done.

Good thing: Quiet room

Friends

10/10

Exceptional

14 May 2026

Chul Min

Everything for my experince at the hotel was very good and I will surely come back in the near future. Angela at the Lounge was very helpful and kind. Thank you.

Self

8/10

Excellent

12 May 2026

Anthony

The hotel has a great location, the rooms with City view are dated, but well kept. Breakfast was excellent, lots of choices. Pastries were very good and flaky!! The front desk team was excellent, very helpful.

Friends

8/10

Excellent

12 May 2026

Melanie

Breakfast was wonderful. Would like to see more vegetables however.

Friends

8/10

Excellent

12 May 2026

JOHNSON KACHOND

Personal muy amable, pueden mejorar la caridad del desayuno

Business

8/10

Excellent

12 May 2026

Mee-Li

staff was helpful, it would be nice to have coffee served instead of making our own at breakfast, good variety.

Partner

10/10

Exceptional

10 May 2026

scott

Staff were great, check in a breeze, great location, bed comfy. The wife even got a small birthday surprise from the hotel. Would stay again no problem, only down size is bathrooms could do with a make over.

Friends_and_family Family

10/10

Exceptional

07 May 2026

Ellen

Spacious room centrally located. I will definitely stay here next time!

Friends

8/10

Excellent

06 May 2026

Lee

The ability to use the Continental Club makes life a lot easier and less rushed.

Partner

8/10

Excellent

04 May 2026

Peter

Only issue was thag the air-conditioning was too low. It was freezing in the halls and general areas

Partner

8/10

Excellent

03 May 2026

Glenn

the bed mattress probably needs to be replaced already; mattress shakes when a person turns over and wakes up the person next to you

Partner

10/10

Exceptional

03 May 2026

boris

Excelente hotel y ubicación

Partner

8/10

Excellent

03 May 2026

Fabio

.

Self

10/10

Exceptional

03 May 2026

Jonathan

Booked the club level room, was directed to private check in at club floor.
Got an upgrade, room was clean and nice sized. Staff was helpful and courteous at all times.
Will stay again. Highly recommend

Family

8/10

Excellent

02 May 2026

Yvonne

Location and staff were great.

Family

10/10

Exceptional

26 Apr 2026

John

Ideal location and very helpful staff
Except bar to relax at the end if the day!

Friends

8/10

Excellent

22 Apr 2026

Ayhan

Good location.. wonderful staff

8/10

Excellent

22 Apr 2026

Adam

衛生間太狹窄，衛生間的設備都太陳舊。電源插座只有一種，不方便香港以外的客人使用。

Self

8/10

Excellent

20 Apr 2026

Georgios

Really like the club lounge and staff at the club lounge were very friendly and helpful. Worth paying more for a harbour view room. Reception staff were a bit off and on, sometimes friendly, sometimes indifferent. We were not assisted with our luggage when we were leaving, which was not good since we had a lot of suitcases and my husband had to carry them up the stairs. Room was comfortable, and great location in TST, right by the Star Ferry,

Family_with_children

10/10

Exceptional

20 Apr 2026

Gordon

Good hotel

Self

6/10

Pleasant

16 Apr 2026

KHEE YONG

Service is good but overall the hotel needs a refresh.

Carpet floor is dusty and needs carpet shampooing.

Bathroom needs to have separate shower area

6/10

Pleasant

04 Apr 2026

Jean Aime

I booked a deluxe Harbor view room. When I checked in, they gave me a room on 6th floor literally parking lot view with 2 big cruises boat parked on each side of the parking lot. I went down to the front desk and ask for a room change. The front desk ask what was wrong with the room. I told him I booked a deluxe harbor view room not a parking lot view. He changed to the same room but 15th floor. Not ideal but acceptable. Other than that, everything else was great!

Self

10/10

Exceptional

22 Mar 2026

Harsimran

Really enjoyed my stay here. The hotel was clean, comfortable, and well-maintained. Staff were friendly and always ready to help. Would stay again.

Family_with_children

10/10

Exceptional

21 Mar 2026

tserendagva

Convenient location

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Chew Meng

Convenient location. Staff with very good attitude convince us to keep coming back every year since 2003.

Partner

10/10

Exceptional

11 Mar 2026

Trevor

Staff are so accomodating.

Business Partner

10/10

Exceptional

11 Mar 2026

Zenaida

Good location! Near MTR station and shopping district. Very clean rooms. Thank you for the wonderful stay, Marco Polo!

Family

8/10

Excellent

07 Mar 2026

Ma Reina

Location is good and staff are great! Hotel is a little outdated but still holds its charm. Our view was amazing and only thing we didn’t really enjoy was the breakfast at Cafe Marco.

Friends_and_family Friends

10/10

Exceptional

06 Mar 2026

DARSHAN

A perfect location for short stay … accessible by walk train and ferry 👍

Partner

10/10

Exceptional

04 Mar 2026

Sdanatcha

Excellent!

Family

10/10

Exceptional

01 Mar 2026

Roderick

Staff were great. I had a few questions which the concierge answered very capably.
Only one problem The air con was jammed on 17.5 C. We couldnt cha nge it. Great room with a harbour view.

8/10

Excellent

26 Feb 2026

huong

staff nice room a bit old

Partner

10/10

Exceptional

23 Feb 2026

Donna

Courteous staff, very clean, well supplied room. Location overlooks Ocean Terminal, near Star Ferry and a transport station

10/10

Exceptional

14 Feb 2026

Debra

Spotless room, amazing staff who look after every detail.
We've had a wonderful stay & are sad to leave.
If friendly & personal attention is your thing, I would recommend Marco Polo Hong Kong Executive Rooms & Lounge every time. Refreshments available all day, with a smile.
Great location for Star Ferry, Harbour City & MTR in TST.
We look forward to our return!

Business_and_leisure Partner

10/10

Exceptional

13 Feb 2026

jonathan r

Clean and comfortable rooms, great service by the staff and the lounge provided excellent food and beverage options.

Friends_and_family Friends

8/10

Excellent

09 Feb 2026

Gavin

The staff were just so friendly, from the cleaning staff through to management, everyone made you feel like you were special. Very warm feeling.

Friends_and_family Friends

10/10

Exceptional

09 Feb 2026

Paul

Room was very nice, clean and well maintained. Food was good.

Business Self

6/10

Pleasant

03 Feb 2026

Laykiv

Apart from the location, this hotel shouldn't have a 5 star rating with the price tag. The hotel is dated and tired looking, we had the connecting family room and both rooms smelled of the old cupboard smell. The bathroom whilst clean needs to be upgraded as the toilets and shower does not operate smoothly.

10/10

Exceptional

01 Feb 2026

Duane

Great location. Good rooms. Fantastic view feom parking lot!

Self

10/10

Exceptional

29 Jan 2026

Peter

Prime location on Canton Road. Superior triple room was spacious and comfortable, ideal for our 3 night break.

Leisure Family

10/10

Exceptional

28 Jan 2026

Shakeel

The staff was very helpful. The hotel was located in a prime area. Loved my stay

Leisure Partner

6/10

Pleasant

27 Jan 2026

Polly

Housekeeping requires significant improvement. On the first night of my stay, I arrived to find that the toilet had not been flushed. The room should have been prepared as a fresh room, but instead it was unhygienic and unpleasant. I was too tired to request a room change, and given that I booked a special rate through Expedia, I did not expect that a change would be accommodated.

Housekeeping service appeared to improve after the second night. While I do tip $20 per day, which is not a large amount, basic cleanliness—such as a properly cleaned bathroom—should be a standard expectation at any reputable hotel, regardless of star rating.

Aside from this issue, everything else was satisfactory. The location is excellent, and the staff are helpful and courteous.

Business_and_leisure

10/10

Exceptional

25 Jan 2026

Hovert

All good

Friends_and_family Family

8/10

Excellent

21 Jan 2026

Nishit

Good hotel at excellent location. The family room is quite spacious.

10/10

Exceptional

12 Jan 2026

Emily

Great location. Clean room and staffs services were great!

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Kayoko

Our family had great time in Marco Polo. Its location is superb and hotel staff were all very kind and helpful. The club lounge was also very good. I will definitely come back.

10/10

Exceptional

10 Jan 2026

Steve

The whole experience was very good

Leisure Family

10/10

Exceptional

10 Jan 2026

Yushan

The lounge service is good…hotel has prime location…connect with shopping malls

Leisure Partner

8/10

Excellent

08 Jan 2026

Sara

Large room, centrally located, great team

Leisure Family

10/10

Exceptional

04 Jan 2026

Teresita

The. Staff at the Continental Club was friendly & accommodating.
Special thank you to Simon & Kenny.

10/10

Exceptional

03 Jan 2026

SHABANA

Great hotel to stay !!

Friends_and_family Family

4/10

Poor

31 Dec 2025

TRudi

The hotel absolutely needs an upgrade. Everything inside the room are so super old..The faucet sink and shower are not working properly. The hair dryer was out of date.

Business_and_leisure

10/10

Exceptional

30 Dec 2025

Bruce

Everything was great ! They have fantastic beds, both my husband and I had our best sleeps ever. That a delicious breakfast and attentive staff made for a very relaxing stay. We will definitely stay again when in Hong Kong.

Leisure

10/10

Exceptional

27 Dec 2025

Siddharth

Amazing location beautiful room amazing staff specially Kaws was in hongkong for one night was upgraded to harbour view high floor checked in super fast … would recommend this hotel very close to everything walking distance connected to Harbour city

Business_and_leisure Partner

10/10

Exceptional

19 Dec 2025

Allen

I like the place because if the people and the location

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Teresita

Staff are very friendly & Good food.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Annamalie

Best location, walkable all around, great attention and service at concierge and housekeeping as well. Would surely recommend to friends and family!

Leisure Partner

10/10

Exceptional

10 Dec 2025

Nikita

Stayed with my mum and sister, room was spacious and very clean and luxurious. Beds were comfy!

Shoutout to Lucky as he was very kind and attentive. He didn’t hesitate to come and take our heavy suitcases and he was very polite and always had a smile on his face. Thank you so much for a great stay.

Leisure Family

8/10

Excellent

08 Dec 2025

Kit Chong

Room was clean and good size. Check in and room staff were courteous and efficient.
Only thing is that the air condition was rather noisy.
When there were parties at venues close to the hotel, the music and singing can be heard in the room which was annoying. Probably the windows are not soundproof.

Partner

10/10

Exceptional

08 Dec 2025

Daniel

Very nice room and a great location

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Julie

Fabulous location. Breakfast not included but good value buffet. Large rooms.

Leisure Family

4/10

Poor

06 Dec 2025

Thomas

Low lighting. Tap drips. Slow drainage in the bathtub. Time to refurbish

10/10

Exceptional

04 Dec 2025

Richard

It was very good as we expected.

Leisure Partner

8/10

Excellent

02 Dec 2025

Tracey

The location is perfect, less than 5 minutes from The Star Ferry. Our room had a harbour view which was incredible and the room was spacious with a really comfortable bed.

Friends_and_family Friends

8/10

Excellent

29 Nov 2025

Siu Wah Fiona

I really enjoyed the convenient location — close to the ferry, bus terminals, and MTR. The king room was spacious and the bed was comfortable. Housekeeping did a wonderful job throughout my stay, except for a small flaw at the very end.

On the last day, my personal TV box remote—which I had placed on the linens—was accidentally sent to the laundry and could not be recovered despite the team’s efforts. This means my TV box is now unusable, which is quite disappointing.

That said, the duty manager responded quickly, apologized in person, and later followed up with an offer of a complimentary room upgrade and breakfast on my next visit. I appreciate how seriously they took the matter and their willingness to make things right. I understand it was an honest mistake, and I simply hope housekeeping can be a bit more careful in the future.

Overall, it was still a pleasant stay, and I appreciate the hotel’s effort to make up for the loss.

Leisure Family

10/10

Exceptional

25 Nov 2025

Yuan

Staff was very courteous and rooms were very clean.

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Ted

Gym amazing

Business

10/10

Exceptional

13 Nov 2025

Joel D

Very clean, and tidy, rooms

Leisure Family

10/10

Exceptional

12 Nov 2025

Ying

Good

10/10

Exceptional

10 Nov 2025

Kwok

Nice hotel

6/10

Pleasant

09 Nov 2025

Fabio

Getting old

Business Self

2/10

Poor

09 Nov 2025

Li Ping

While the rooms are large and the staff is pleasant, our stay was severely impacted by the terrible smell of smoke. We complained to the front desk, but they informed us that the 11th floor is a smoking floor and the smell cannot be avoided. I would not recommend this hotel to non-smokers.

Business

8/10

Excellent

05 Nov 2025

Wilson

Staff friendly and nice location. Just the unit looks bit old

Leisure Family

10/10

Exceptional

04 Nov 2025

Karen

Fabulous hotel in a great location. Decor is old now. Staff were brilliant and access to lounge was really good

Friends_and_family Friends