Name: WoodSpring Suites San Antonio North Live Oak I-35
Address: 13595 I 35 Live Oak, San Antonio, 78233, US

10/10

Exceptional

03 Aug 2026

Brenda Nely

Recomendado 100%

10/10

Exceptional

29 Jul 2026

Ashley

Amazing staff as always

10/10

Exceptional

19 Jul 2026

Ashley

Amazing stay as always.

Partner

2/10

Poor

18 Jul 2026

Katie

Not the best hotel. Didn’t even stay 5 mins, it was awful. Outside looks clean and nice but the inside is horrible. Staff was nice and helpful but the establishment was 0/5 stars

Partner

10/10

Exceptional

07 Jul 2026

Rimus

Smell a little bit but better than Motel 6. Prices was good.

Partner

10/10

Exceptional

06 Jul 2026

Ashley

Kitchen is very convenient and staff is amazing

Partner

8/10

Excellent

05 Jul 2026

Suresh Kumar Reddy

Overall good

Family_with_children

10/10

Exceptional

04 Jul 2026

Oscar

Good

Friends

10/10

Exceptional

03 Jul 2026

Ashley

Love staying here the best suite i’ve ever been to the staff makes the stay feel more welcoming.

Partner

6/10

Pleasant

29 Jun 2026

Jarrel

I've stayed at this hotel before, but unfortunately, the quality seems to have declined since my last visit. The biggest positive is its convenient location for where I needed to be, although finding the entrance from Pat Booker Road and I-35 can be a little confusing.

The check-in experience got the stay off to a poor start. The reception window was already closed when I arrived, and I waited about 15 minutes before someone finally came to the front desk to check me in.

The property also wasn't as clean as I expected, and I was disappointed by the number of people loitering around the front entrance. There was a strong smell of what appeared to be marijuana, which created an unwelcoming atmosphere and didn't leave a good first impression.

The room rate was reasonable, which is probably the hotel's biggest strength, but considering the overall experience, I don't feel the value was there. I hope management and ownership take steps to improve the property's cleanliness, customer service, and overall appearance because it has the potential to be much better.

Self

8/10

Excellent

29 Jun 2026

Shoab Akhthar

C

2/10

Poor

28 Jun 2026

Micheal

The place was dirty, every door handle was dirty, carpet was very stained, all the corners of the bathroom and floor were dirty, there was a roach in our room, elevator smell terrible. I always carry clorox wipes and my own sheets and pillows. I had to give it a cleaning before we laid our things down. The entrance to the hotel was terrible to locate,

Partner

2/10

Poor

27 Jun 2026

Michael

One of the worst hotels ever!

Partner

10/10

Exceptional

26 Jun 2026

Ashley

Amazing staff

Partner

2/10

Poor

23 Jun 2026

Jabbar

Staff is not friendly and the front desk guy have lot of attitude and the keys was not working for door locks my room was on 3rd floor the key was not working & he gave me another room on 4th floor.
413 room was also same issues and finally he opened the door with master key. And i entered in the room. Restroom was not clean water is not flushing room was smelling very terrible experience and fire alarm was also beeping for 1 hour in whole building. No one was taking caree.
60$ for one night was not worth itt
I suggest to everybody don’t book that 3rd class motel

Self

10/10

Exceptional

20 Jun 2026

Erick

It was a nice and clean hotel. The staff was friendly and courteous.

Self

6/10

Pleasant

20 Jun 2026

Cintia Krebs

.

Self

10/10

Exceptional

14 Jun 2026

Ashley

very effective kitchen

Partner

4/10

Poor

12 Jun 2026

Joe

Full of roaches. Staff is barely at the office. The whole place smells.

Partner

2/10

Poor

10 Jun 2026

Kumar

Room is very bad rusted at corner. I would like to request return of 2 days pay

2/10

Poor

10 Jun 2026

Alejandra

Dislike the place Elevator was dirty I reserved a non smoke room. And room stinks and also had cockroaches. Never coming back to this hotel.

Family

10/10

Exceptional

07 Jun 2026

Ashley

Very helpful staff

Partner

4/10

Poor

07 Jun 2026

Britni

It was filthy! Towels had hair stuck in between threads! Hair was everywhere in the restroom! So I'm assuming they didn't even do a proper clean! Sheets had stains in them! Honestly one of my top worse hotel stays! Front office leaves at 11 so you're screwed after that!!

Family_with_children

2/10

Poor

04 Jun 2026

Zanetta

Initially the staff was pleasant. After check in, it went downhill! I walked in the room I wanted to leave but paid through a 3rd party app so there was no refund. The pet fee alone was ridiculous! $216 for 1 week! The room itself was very unclean. The bathtub looked barely cleaned out, the toilet had debris after a few days of use. The carpet had multiple stains that I could not tell if from pets or mainly people. Overall, the room looked dirty. I would not even eat in the that room! Wore shoes in the shower and around the room. The smell was pretty musty from carpet too. If most of the rooms looked like this, please pass if you can afford too. Housekeeping was biweekly if stay is extended. One staff member was rude when I requested a room change. Actually he ended up getting multiple complaints. The police where there twice in a 5 day period. Cheaper hotel prices should not be less kept in cleanliness. Do yourself a favor and steer clear!

Self

6/10

Pleasant

31 May 2026

Logan

The actual bed was really dirty. There even a piece of old shredded cheese under all the bedding. There was a roach in the room.

Partner

2/10

Poor

29 May 2026

Lauren

Tried to call the front desk for three straight days and no one ever picked up, voicemail was full.

2/10

Poor

25 May 2026

Claudia

Worst hotel I have ever stayed, whole hotel smells of smoke and a gym locker that has not been washed in 10 years, not to mention the black mold in the shower the dirt grime and dust at the top of the shower all the hand prints dirt and grime over all the walls my fiancé woke up with big bites all over his ankles. We immediately checked out the next morning but wouldn’t refund us the rest of the days cause they said it was a “promotion” when we booked so can’t do anything about it. If you need a room you’re better off sleeping in your car. The mattress’s they use feel like the bought them from Temu they are so thin and springs dig into your back.

Family_with_children

10/10

Exceptional

21 May 2026

Cindy

Thank you! Great amenities. Very clean and staff is professional

6/10

Pleasant

19 May 2026

Cintia

No kitchen equipment, room smell terrible and no hot water

Self

6/10

Pleasant

18 May 2026

Quincy

Rooms need to be clean better. it so sad

Partner

2/10

Poor

16 May 2026

Richard

Nasty disgusting place cockroaches everywhere, handicap put us on the third floor, but yet the elevator didn't work for three hours. They didn't offer to even get my much-needed diabetic medicine or heart pills. They wouldn't let us reach out in contact a manager that evening. I just didn't care.

Then Jesus who does not speak very good English, the site manager in short, threw us out a day early and try to make excuses even to the point of calling the police to remove me, though I did not go inside the office and though I'm retired law-enforcement

Just a very unprofessional experience on their part to include large foot and a half round circles of grime in the carpet filthy dirty on top of the refrigerator in the refrigerator stunk it was just a horrible experience. I would go anywhere but here Motel 6 is a much nicer state than this.

Family

4/10

Poor

03 May 2026

Joseph

Wifi was absolute garbage, and the first room I had was infested with cockroaches. The staff was kind enough though to let me switch rooms so there's that.

Self

4/10

Poor

03 May 2026

Chris

There were no dishes in the room. No iron.No hair dryer. No coffee maker. No breakfast. No towels. No ice. No comforter on the beds. No wall outlets. No lamps.

Family_with_children

8/10

Excellent

25 Apr 2026

Nathan

The hotel was clean and the front desk associate was excellent with service. Will stay there again.

2/10

Poor

19 Apr 2026

Edward

Do not stay at WoodSpring Suites San Antonio North Live Oak I-35. This is a biohazard masquerading as a hotel. My fiancé and I stayed in Room 207, and it was a nightmare.
The room is infested; I was woken up by a cockroach crawling across my forehead. The bathroom was disgusting—the tub was covered in mold, grime, and peeling paint. It wasn't even white anymore. The floors were so filthy we were afraid to walk barefoot. The room also reeked of pet odors and was covered in animal hair, showing zero disinfection between guests.
The bed was the worst part. The mattress is ancient and skeletal; I could squeeze it flat with one hand. We woke up in physical pain every day. On our last day, we stripped the bed and found huge brown stains and what was clearly dried blood on the mattress. No wonder we were itching all night.
To top it off, the fridge made a mechanical screeching noise that made sleep impossible. This property is a legitimate health risk and needs to be shut down by inspectors. Save your money, your health, and your sanity—stay anywhere else.

Partner

2/10

Poor

13 Apr 2026

Raul

Roaches everywhere, terrible condition, no staff is ever there, please avoid this property

Friends

2/10

Poor

12 Apr 2026

Monica

Checked in and my room smelled like dog.The following night I found a roach on my bed.The toilet had a large stain and the painting was coming off the tub.

Self

10/10

Exceptional

07 Apr 2026

Reyna Maria

Rooms were clean and staff was amazing

Friends

10/10

Exceptional

03 Apr 2026

Julian

Clean and quiet property. Awesome staff!

Partner

2/10

Poor

29 Mar 2026

Rogelio

No hot 💦

6/10

Pleasant

28 Mar 2026

LaTonya M

Would b nice to have a pot and pan at least. No kind of kitchen supplies not even a dish towel. Who travel with kitchen appliances
Why stay if u can't use the kitchen. Stayed for a month and still had to use door dash

Self

2/10

Poor

26 Mar 2026

Marissa

Its a horrible place to stay, I didn’t feel welcome cause no one was there to greet me. I had to call the customer service for help & they called property management to make them aware there was about 3 clients in the lobby waiting. I waited for about 25 minutes. Then once checked I get to my rooms and let me tell you it was the worse experience ever. My pictures will speak for themselves. I had to take my family & my business somewhere else. So much for my spring break getaway.

Family_with_children

4/10

Poor

22 Mar 2026

Dhimant

roaches inside the room, No one to help after 11PM. bad experience. Given room for 4 people while tower were there for two only. in experience

Family_with_children

2/10

Poor

22 Mar 2026

chang

After I checked in and walked into the room, it is horrible smell then I left , I booked other hotel instead
Even I already paid for , I don’t want I get sick after sleeping there one night.

Friends

4/10

Poor

22 Mar 2026

Stephanie

Has cockroaches and the whole hotel smelled like cigarettes the beds were so uncomfortable and I don't recommend this hotel at all.

Family_with_children

6/10

Pleasant

21 Mar 2026

LaTonya M

Very good stay

Self

2/10

Poor

19 Mar 2026

Carla

The most unacceptable motel accommodations we have ever experienced. The employee up front screamed at me when I asked for towels. He yelled that he had way too much going on to deal with me. I ran out of that trapped area. We were there due to an emergency or we would have left immediately. I reached out to corporate and I never hear back. None of my family will ever patronize these properties. This was aside from scurrying roaches, dirty room (the towels were to clean), we bought new towels, sheets and pillows at the Walmart and made the best of it without bothering the front desk. We should have called the police about the brutal explosion by this employee.

Family

8/10

Excellent

16 Mar 2026

Juanita

Clean room and reasonable

4/10

Poor

16 Mar 2026

Delvin

Upon entering the hotel a strong smell of cigarette smoke filled the air. Upon entering the room a musty smell. The toilet constantly leaking. The refrigerator did work. But if you want to cook something better being your own pots, pans and utensils. The front desk does have them for sale. If your key doesn't work after 11 pm, no one is at the front desk to assist. The only items for use in the room is two bars of soap and two cups. They only replace towels after you have checked out. This hotel reminded me of a highrise motel 6. There will be no more stays at this brand of hotel for me, I would have to be in desperate need to stay at this brand. The staff was grouchy. I asked they cleaning lady for towels and she tried to give me a roll of toilet paper. When I told her no, that's when she understood and handed me the towels.

Friends_and_family Family

2/10

Poor

15 Mar 2026

edwin

I would not stay here. This place was horrible! Roaches , not clean and not all what was advertised! The blanket had stains and the blinds had some kind of substance all over it. I didn’t even stay one night. Had to leave after killing three roaches.

Self

6/10

Pleasant

15 Mar 2026

Tammy

Just a place to stay, nothing extra

Family

8/10

Excellent

10 Mar 2026

Margaret

Cleanliness

Self

6/10

Pleasant

09 Mar 2026

Mistie

Our room smelled like feet really bad, but the staff was friendly and parking was safe.

2/10

Poor

02 Mar 2026

Naomi

I was giving WoodSpring a second chance because I had already had an issue with a different location

8/10

Excellent

02 Mar 2026

Quincy

Cleaning could be improve Floor in room not sweep and mop right. When i was coming out of the room i seen a gentleman moping in the hall. i notice noting was sweep there was dirt on the floor and trash. When i went back to the room the trash on the hall floor was still there put he mop ?

Partner

10/10

Exceptional

26 Feb 2026

Alisha

Yes

Self

2/10

Poor

15 Feb 2026

Tasha

Horrible

2/10

Poor

15 Feb 2026

Rebecca

Roach infested motel. Very sketchy and the toilet started leaking the second we flushed it once

6/10

Pleasant

13 Feb 2026

Jarrel

The room was decent and the price was good for the area of town

Leisure Self

6/10

Pleasant

09 Feb 2026

James

Bed was awful

8/10

Excellent

11 Jan 2026

Norberto

older hotel, it was clean, keep in mind, its a hotel where alot of blue collar men stay at. its not a hotel for families,

4/10

Poor

09 Jan 2026

Wendy

I had to change rooms because the first one had Roaches

Business_and_leisure Self

2/10

Poor

01 Jan 2026

Darrell

I was told I couldn’t get toilet paper until morning after being here 4 days and no room service. Was only given 2 towels in a room reserved for 3 people. Will absolutely never book here again. Hotel owner was rude and very obviously doesn’t know how to run a hotel!

Friends_and_family Family

2/10

Poor

21 Dec 2025

Reginald

All of the above worse place to stay, except staff members…the place doesn’t match the quality in their advertisement. We changed rooms, three times…due to a roach and bugs with bedbugs problem. Housekeeping needs to upgrade their policies, on cleaning… smoking on 4th floor seeks down on the third floor level area.
As you enter into the building, something inside of your soul, screams out to you, that this is not the place to have a comfortable stay….

2/10

Poor

14 Dec 2025

Erick

The room smelled musky and a bit like wet dog. The bedsheets and towels had visible brown stains. My wife could not stop coughing once she was in the room. The front desk person was nice and friendly, but the cleanliness of the room was bad.

Friends_and_family Family

6/10

Pleasant

12 Dec 2025

Daniel

Room was a little run down compared to the rest of the place, it smelled like smoke, no shampoo or conditioner, and last but not least poor wifi

Partner

4/10

Poor

08 Dec 2025

Saul

Internet was down so took forever to get checked in. Was told that I could leave, come back, or call to get room. Or could get refund. Room absolutely stunk from previous folks cooking. And the hallway smell was overpowering with mint because they were trying to overcome the bad smell…

Leisure Family

2/10

Poor

08 Dec 2025

Mario

Hotel over charged me then my quote on hotels

Business

10/10

Exceptional

19 Nov 2025

Shana

Great staff! Quan is AWESOME!!

Leisure Partner

6/10

Pleasant

17 Nov 2025

Lance

Staff has attitudes with you sometimes, the smoke alarms go off for no reason and are so loud, for myself who has a dog in the room. It causes them anxiety and lucky i happen to be there to get her out of there quickly. Theres no compassion from the staff that my dog is scared out of her mind as is shaken up. Also they advertise dogs are welcome but never mentioned there is a 200 dollar fee for them anywhere.

8/10

Excellent

16 Nov 2025

Shana

Staff was very friendly

6/10

Pleasant

03 Nov 2025

Kim

Cockroaches, peeling tub, ac needs cleaned, weak water pressure when flushing, nothing to cook with. No coffee pot or travel size toiletries.

Business_and_leisure Friends

8/10

Excellent

27 Oct 2025

Alexa

everything was fine but there is a roach problem

Self

4/10

Poor

26 Oct 2025

Cintia

.

Leisure Self

2/10

Poor

26 Oct 2025

Breanna

RUN don’t walk away from this location. Ghetto, unfriendly staff, threatening fights outside in the early morning, difficult to access entry, and they stole three nights from me (I was charged for a stay I never had). Roaches, dirty towels, and used bedsheets to top it all off. WORST experience. Do not book here.

2/10

Poor

24 Oct 2025

Breanna

This company stole my money and charged my card for a stay I never had because the staff closed their counter before I could even check in. If you want a stay that smells like smoke, has ghetto fighting outside, and a raggedy stiff bed this is the place for you!

2/10

Poor

19 Oct 2025

Gregory

Clean the rooms. Provide more towels. Clean the rooms. Buy better sheets. clean the rooms.

Leisure Family

10/10

Exceptional

30 Sep 2025

ELBERT

AC could've been better

2/10

Poor

28 Sep 2025

Julie

Went through 2 room changes due to 1) a bug crawled across and under the mattress and I couldn’t find it, 2) the AC was struggling in room two, 3) final room was really smoky even though it was supposed to be a non-smoking room. By the morning all my possessions smelled like I’ve been smoking for 12 hours straight and I am a “never smoker”, haven’t even ever tried it. The staff in the evening when I checked in, seemed annoyed by me having problems and he said he had other people to take care of. The staff in the morning did not even ask about my stay.

Business Family

10/10

Exceptional

28 Sep 2025

Troy Vernon

Privacy

Business

2/10

Poor

28 Sep 2025

Troy Vernon

Clean

Business

2/10

Poor

22 Sep 2025

Candida

The whole experience was terrible. Waited about 20 minutes for front desk to come help check us in. Walked inside the first set of doors it smelled so strong of cigarette smoke went in the elevator it had a musty smell was very dirty even had spiderweb. The wouldn’t work finally worked. Used the restroom toilet didn’t flush properly. The room was dirty had a couple of dead roaches took off my shoes the floor was sticky dirty. Went back down to let them know, he was helping someone check in was told to wait a minute while he helped the other person, I said no I need to be helped rt now I have a place I have to go to, he attended me gave me another room Same senario. Except the door opened better and the toilet worked . We won’t stay there again

Partner

6/10

Pleasant

19 Sep 2025

Ines

It was a last minute stay but I did not have enough towels and there is no one at the front office to help after a certain hour and tub do not look at clean at all. They could do a little better at cleaning the place. Another thing was that it smelled a strong odor of cigarette smoke and weed.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Natasha

Quan at the front desk did an amazing job with helping me get checked in. He advised me on how to get the best price for my stay and has an outstanding personality. He’s very professional and made things as easy as possible. Room was clean the communication is stellar. I recommend this property it’s awesome. Gratitude to the staff for a wonderful transition.

Business_and_leisure

6/10

Pleasant

12 Sep 2025

Alexa

everything was fine except there were roaches and dead bugs in the bathroom

2/10

Poor

10 Sep 2025

Anthony

I think I over paid for the current condition and the quality of the room was not there!

Leisure Partner

8/10

Excellent

03 Sep 2025

Keshia

The semi-infestation of roaches/bugs in the rooms that obviously hadn’t been treated.

Business_and_leisure Self

6/10

Pleasant

01 Sep 2025

Verified traveler

Not So Good

Water in the sink didn’t drain. Water in the shower never got hot. I have stayed here in the past and had a much better experience back then. The upkeep seems to be diminishing. A saw two roaches during my stay.

Self

6/10

Pleasant

01 Sep 2025

Jeff

Lots of roaches. And I was only there for 12 hours.

Leisure Self

10/10

Exceptional

01 Sep 2025

Genevieve

Staff was very friendly and accommodating. Property was very clean and the room amenities were great.

Leisure Partner

2/10

Poor

31 Aug 2025

Geoffrey

Bugs in the room, huge stains on bed, blood on bedsheets, rust on refrigerator, dirty.

Left, did not stay for the two booked nights.

2/10

Poor

31 Aug 2025

Jennifer

Unsatisfied

8/10

Excellent

23 Aug 2025

Lance

Descent for price

Its was descent for the price. The beds are not comfortable at all. Pillows were flat as pancakes. Saw a few roaches. The area was quiet and not alot of commotion. For the price not bad, just dont expect a lot with the room.

Self

10/10

Exceptional

18 Aug 2025

Warren

Ok

Friends

8/10

Excellent

17 Aug 2025

Angelo Home

Quan was amazing and very friendly and helpful!

Business_and_leisure Family_with_children

2/10

Poor

10 Aug 2025

Nicholas

Upon entering our room, we were greeted with roaches on the couch, roaches on the wall, and a pillow with brown streaks ALL over it. We immediately left (wouldnt even set our bags down) and booked another hotel nearby. The kicker...when letting the hotel and expedia know, our refund has been denied! Even with photos! So not only is it absolutely disgusting, they dont care!! Do not book here!

Business

10/10

Exceptional

03 Aug 2025

MARCO

We had a good night rest and stay overall. The room is clean and decent. The front desk person Laquan is nice and helpful. Thanks.

Partner

2/10

Poor

28 Jul 2025

Sugeily

Just dirty hotel.

Partner

6/10

Pleasant

26 Jul 2025

Teresa

Everything was great but they had roaches and some of the bed sheets had stains and my door to room would not Lock when you closed it. I had to keep closing it very hard. Overall it if they get new bed sheets and have someone come pest control. The door can be fixed. Safe place but needs some work done. Overall everyone was amazing.

Leisure Self

2/10

Poor

25 Jul 2025

Adrian

Super not good room nothing what the website pictures…….. back room super outdated……. Want my money back