La Quinta Inn & Suites Schertz

United States , San Antonio - TX
SCHERTZ , 17650 Four Oaks Lane
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100 reviews shown

2/10

Poor

02 Jun 2026

Semyha

Dirty room over charged me no speaking English

Self

2/10

Poor

01 Jun 2026

Carmen

When checking into the room, there was a strong smell of mold and bleach. We could not stay in the room because of the odor and I was getting a headache. We were told we could not get a refund for the room. We booked the room for 6 days and lost all that money.

Family

10/10

Exceptional

01 Jun 2026

Michelle

This location is great .. the airport, south beach , e11even (club) are all like 15 mins away; the food options are McDonald's, Wendy's, Denny's, chipotle, Starbucks are a 1 minute walk; the hotel room is spacious we had 2 queen beds it helps that the bathroom sink:mirror are outside the washroom (shower and toilet) which helps when someone needs to shower and the other needs to do their hair/makeup, the receptionist Nancy was great she handled pressure with ease and professionalism and was always available to answer a question. The shuttle to the airport is an added bonus! There also is an enterprise rent a car across the street if you need a rental!

10/10

Exceptional

01 Jun 2026

Shawn

The service was excellent and rooms was clean. Only thing I wish they had mini fridge and microwave in rooms. Great location for food as well. Shuttle was great also.

Family

8/10

Excellent

01 Jun 2026

Keirra

No complaints for a one night stay

Partner

10/10

Exceptional

01 Jun 2026

Ayesha

I hate it the lights ain’t work or the tv never again

2/10

Poor

01 Jun 2026

Francesco

I didn’t stay the night. Sheets were not too clean. Random people next door screaming dancing overnight

Self

6/10

Pleasant

01 Jun 2026

Elizabel

Es un motel de viajeros,solo atendiendo a las reservaciones.El transporte al aeropuerto puntual.

Family

2/10

Poor

01 Jun 2026

Thresa

Being overly charged for

10/10

Exceptional

31 May 2026

Melanie

Bed was very comfortable.

Partner

8/10

Excellent

31 May 2026

Sook

The staff were friendly but the grounds could use some cleaning. Breakfast was okay.

Friends_and_family Family

4/10

Poor

31 May 2026

Lynette

My stay was ok

Partner

6/10

Pleasant

31 May 2026

Jose

Pocas opciones en el desayuno. Opciones de comida cerca.

Friends_and_family Family

2/10

Poor

31 May 2026

KRISTIN

This property has bugs meaning roaches & gnats. I booked a 3 day stay but instead I checked out and asked to be refunded the next morning. The receptionist made a big deal saying I have to talk to the property manager and send an email then wait for a response. Well that was Wednesday today is Sunday and I still haven’t heard back nor been refunded. I’m very dissatisfied! This lead me to have to do a new booking else which means I had to spend more money out of pocket due to this issue. Needless to say I’ll “NEVER” book with them again.

Family_with_children

6/10

Pleasant

30 May 2026

Virginia

This motel was just Okay. Nothing special. Some very dated features. The bathtub was extremely slippery with no safety bars to grab with a step down out of the tub which is a safety hazard. The locals reveled their hot car engines most of the night in the next parking lot with loud backfires that sounded like gun fire. There is no early morning or late night shuttle to or from the airport. I would not stay here again.

Partner

10/10

Exceptional

30 May 2026

Aysen

The room was very clean and staff were helpful. Breakfast was good but it was American breakfast so as an international traveler, it was a little hard for me to get used to:) Thanks

Self

6/10

Pleasant

30 May 2026

irving

clean room is ok, bad bed need change mattress. outlet on the lamp have problems. air conditioner is ok too. clean bathroom , hot water is ok.

Partner

8/10

Excellent

30 May 2026

Mariel

La Quinta nos ofreció un servicio excelente. Su staff es muy amable. El cuarto limpio y acogedor. Excelente t localización. Podemos volver a repetir la estadía.

Partner

2/10

Poor

30 May 2026

Jarad G

The bathroom was rusty and had a moldy scent. The rooms were outdated.

Friends

8/10

Excellent

29 May 2026

Brenda

Si hay parqueo y el desayuno bueno.

Friends

10/10

Exceptional

29 May 2026

Kerlis

La habitación muy cómoda limpia la atención excelente

Family_with_children

4/10

Poor

29 May 2026

Shanti

Nothing good to say. Ac was very loud. Room very small. Bedding old with pilling. Bathroom old. Breakfast overcrowded.

Family

10/10

Exceptional

29 May 2026

Robin

The staff were always willing to help although some of the cleaners only spoke Hispanic. So learning a little of the language would be a good thing to do.
I would recommend this to anyone as a good central base for a trip.

Self

6/10

Pleasant

29 May 2026

ELIAS

Overall is good

Partner

10/10

Exceptional

28 May 2026

Mariavilys

Cuarto y baño limpio y organizado, el aire acondicionado súper bien. El staff súper amables, tienen personal que hablan español.

Family_with_children

10/10

Exceptional

28 May 2026

Norma

Mi tercera vez

Family

10/10

Exceptional

28 May 2026

Sandra

Para pasar una noche está buena

Family

4/10

Poor

28 May 2026

Luca

Internet is not available in the rooms, only in the lobby.

4/10

Poor

28 May 2026

Melissa

The wifi was down and the staff didn't care. The elevator didn't work properly and we weren't on the bottom level and I have mobility difficulties and had tons of things and had to lug suitcases...

Business

2/10

Poor

27 May 2026

Daisy Alexandra

The breakfast is very limited

Friends_and_family Friends

6/10

Pleasant

27 May 2026

Shuheric

the staff was excellent

Self

6/10

Pleasant

26 May 2026

Kiyana

Room was very clean but outdated. You get what you pay for. Might be worth it to pay a little extra for the hotel down the road

Self

6/10

Pleasant

26 May 2026

Mary

The toilet kept running all night, so we had to turn the water off to it and then turn it back on so we could get some sleep! Not sure what was wrong with it. Then the blow dryer (which I was looking forward to having) was broke. Other than that,... it was okay.

Partner

10/10

Exceptional

25 May 2026

Apollonia

Room was clean and managed well. The cleaning lady came by everyday to change the towels and sheets. Everything worked well even the elevator

6/10

Pleasant

25 May 2026

Anju

-Unable to make local calls from the room
-AC water dripping outside the whole building
-Only one elevator for the whole building and it was all the way at the end
-Housekeeping came to clean the room when we had Do not disturb sign outside the door
-Breakfast timings for the working days were not informed to us when we checked in. No boards in the lobby to display the breakfast timings.

Only one thing we liked that they Accommodated us to a different room when we checked in as we made a mistake while booking the type of room.

Friends

10/10

Exceptional

25 May 2026

Carmen

Excellent service

2/10

Poor

25 May 2026

David

Lo malo : Habitaciones horribles y piso pegajoso , desayuno asqueroso , sillas y mesas en mal estado y mala higiene.

Lo bueno : cama cómodo y aire frío .

No. Lo recomiendo y no lo usaría más , pensé que era como el de clear water central que ya me he quedado varias veces.

Family_with_children

6/10

Pleasant

25 May 2026

Donovan

Lobby was a little dirty and breakfeast was not much but other than that the room was clean and there are many restraints nearby to eat

Self

4/10

Poor

25 May 2026

Takeshia

Had to change room because the first room and mold and mildew in the

Family_with_children

6/10

Pleasant

24 May 2026

Christina

What I liked about this location was that it was close to the airport and close to the shopping malls. Easy to get on the highway from there. Very convenient that there’s some food places right next door in case you get hungry. Only thing I didn’t like was that none of the housekeepers knew English so I always had to go to the front desk if I needed something, also another thing is they serve the same breakfast all the time, it never rotates, every day is boiled eggs served with bread, bagel.

Family_with_children

10/10

Exceptional

24 May 2026

Tavaris

It was nice and quiet

Partner

2/10

Poor

24 May 2026

Rozina

Poor communication
Not clean
No micro wave or fridge ??
Aunts on door crawling

Sad for the price paid

Partner

10/10

Exceptional

23 May 2026

Cristian

Gracias por su atención 👍

Friends

10/10

Exceptional

23 May 2026

Alexander

The place was in a nice area.Many restaurants were around the hotel la quinta.N but it looked like it needed some upkeeping and some updating.Besides that, everything was nice.The weather was perfect

Family

10/10

Exceptional

23 May 2026

Charles Francis

Good economical stay. Bacon, Sausage and croissants would be a great breakfast addition

Self

6/10

Pleasant

23 May 2026

Hoa

10/10

Exceptional

23 May 2026

LAURA CRISTINA TORRES

Clean room

10/10

Exceptional

22 May 2026

Bárbaro

Todo me gusto mi nombre es Bárbaro

Family

4/10

Poor

22 May 2026

Isamar

Rien

Partner

10/10

Exceptional

22 May 2026

Dorcas

Love that place,eveytime i cruise in miami thats my spot,staff is different everytime i go but either way theyre good

Family_with_children

6/10

Pleasant

22 May 2026

Janet

Found few hairi in the sheets be fore i even layed on it.

Family

10/10

Exceptional

22 May 2026

jacky

The ac is great and parking is easy the girl in the first desk was great. The room was clean. This is like my 4th stay I always come back to this hotel when I’m in town for my husbands work. There is food places all around it walking distances. I always enjoy my stay here thank you

Partner

10/10

Exceptional

22 May 2026

Onel

Good breakfast and property is close to a lot of places to eat and stores.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Lucia

Nice

Family

10/10

Exceptional

21 May 2026

Samuel Enrique

Muy bueno para estar por corta estancia

Family

10/10

Exceptional

21 May 2026

Bernardo

It was pretty decent, the floor could have been more cleaner.

Partner

10/10

Exceptional

21 May 2026

Beatriz Gonzalez

Un buen lugar extrategico ,para planear vacaciones de crucero y ser tu vivienda temporal

Partner

2/10

Poor

21 May 2026

Radjwantie

This is my third time booking an at this hotel, because of the convenience of the restaurants and shops in the area and request to have a room reserved for my elderly parents on the ground floor because they have suitcases that they cannot carry and the stairs are not sturdy every time the Hotel has refused to give them a room on the ground floor
This time when I called I was told they will get a room on the ground floor , although we paid for early check-in we still did not get a room on the ground floor.

Family_with_children

10/10

Exceptional

20 May 2026

Patrick

Everything was point except fridge and microwave

Self

10/10

Exceptional

20 May 2026

Alix

The stay was great, the room was amazing, I just wish there was a refrigerator in the room.

Self

10/10

Exceptional

20 May 2026

Sayleen

I had to change rooms because from day one there were tiny bugs getting into my food and drinks in room 245, and the toilets water pressure was very poor. The next room was a little better, but the bugs were still noticeable. There were also plumbing issues with the toilet and sink, and the AC had to be replaced because it was leaking a lot of water. On top of that, the TV went out of service for about an hour until staff came to fix it.

Honestly, I feel some type of compensation should have been offered for all the inconveniences, but I chose not to make a big issue out of it.

Outside of those problems, the staff was pleasant, professional, and friendly throughout my stay. The complimentary breakfast was also very nice and appreciated. The place is nice for a stay peaceful and nice pool for guests.

Self

2/10

Poor

20 May 2026

Ariel

The transportation was very bad, We stayed there and there was never any internet. We didn't like our 4-day stay at this hotel at all.

Friends

10/10

Exceptional

20 May 2026

Jorge L

Good

Family

4/10

Poor

20 May 2026

Irendo

The room was dusty (flared up my sinus immediately), the air conditioning you could see the mold in the vents, the bath tub and toilet had hair on it when I checked into the room , the shower curtain was old and torn up ,packing was okay.

8/10

Excellent

19 May 2026

Patrick

Yes

Self

4/10

Poor

18 May 2026

Malath

For $220 a night, room was okay. Rooms need updating. Bathroom had shower and toilet together with sink outside the door?? I don’t like opening the bathroom door after using the bathroom. There was no refrigerator in the room either.

The breakfast area was so small. For the number of rooms with guests, they did not have enough seating area nor tables and chairs. We stood up to eat while waiting for people to get up from their table.
Not to mention the only source of protein was hard boiled eggs, milk and yogurt made with milk and corn starch. Everything else was carb heaven: toast, bagels, and cereal.

There was no sausage, no scrambled eggs, no bacon like most hotels.
Nearby same parking area was McDonald’s and Wendy’s. Across the street (unsafe to cross- no traffic light) is Chipotle.

Even though it’s close to the airport, in our room, we didn’t hear the planes fly over.

Coffee machine in main lobby was very good.

For the price we paid, I would check around before making decision.

Family

4/10

Poor

18 May 2026

Jillian

I thought I booked a hotel but it was motel with exterior entrance and no type of security to stop people coming into the hotel. It was loud of by standers outside and thr tub shower made be feel like I was in a dungeon on the 2nd floor

Partner

6/10

Pleasant

18 May 2026

Roismaria

could be better in my opinion but overall a okay stay

Family

10/10

Exceptional

18 May 2026

Juan Enrique

Todas las areas estaban bien. El aire acondicionado en muy buen estado. Parking de facil acceso.

8/10

Excellent

18 May 2026

Juan Carlos

Personnel needs to take care about the room cleaning...

Friends_and_family Family

10/10

Exceptional

17 May 2026

Celi ines

Had a great experience at the hotel the room was spacious and clean. And continental breakfast is not that bad as well.

Family_with_children

6/10

Pleasant

17 May 2026

Kirk

The room was relatively clean. Breakfast options very limited.

Self

10/10

Exceptional

16 May 2026

Bryan

Yes very clean

6/10

Pleasant

16 May 2026

James

Parking was good the food was almost nonexistent the room did not seem to get cool enough over all it was just blah

Friends_and_family Family

10/10

Exceptional

16 May 2026

Taurus

This was my third stay at this hotel and it will continue to be my go to when cruising out of Miami. The staff is amazing and the rooms are top notch!

Self

8/10

Excellent

16 May 2026

Bibi

It was ok for 1 night stay

Family

10/10

Exceptional

16 May 2026

Candis

Clean rooms nice pool

10/10

Exceptional

16 May 2026

Denisse

El personal atento, pero no había un pequeño refrigerador para mantener un medicamento frío, al menos nuestra habitación

Friends

8/10

Excellent

15 May 2026

Shawn

Kind staff, decent rooms, good breakfast

Partner

10/10

Exceptional

15 May 2026

Rachael

Clean, friendly, close proximity to freeway and dining

4/10

Poor

14 May 2026

Suzy

I didn't realize that the rooms were on the outside which was a bit unease for me being a solo traveler.

The room was clean. Which probably the only good thing I can say.

Breakfast was really basic, toast, muffin, boil egg, coffee and tea.

I was extremely disappointed that I booked this hotel for the shuttle service and had to spend $40 to get to the hotel from the airport. I messaged them before getting on my flight and gave a time to pick up me up. They replied 5 hours later saying to call when I got there to let them know when to come. I sat at the airport for 2 hours waiting on them to come. I called the hotel several times and no one picked up. And when I got there letting them know I called and message I was told that they don't see the message that comes in through Expedia. I was just dismissed when I asked then how could I avoid being charged $40 for a taxi ride if no one sees the messages or answer the phone.

I won't be booking this hotel again.

Self

6/10

Pleasant

14 May 2026

Chris

Hotel is now dated. Needs a facelift in and out. Poorest La Quinta have ever stayed in.

Family

2/10

Poor

14 May 2026

darlene

As as I was laying in bed I saw a rat run across the floor I was terrified disgusting I called the the front desk and nobody answers so I had to sleep terrified it was going to be a rat running on my bed or something also the roomknos are full of mold it ruined a lot of my medicine I had two B12 tablets on the desk when I got up in the morning when I finally woke up and I finally fell asleep worrying about that rat they had swelled up cuz there's so much moisture in that room and the head lady that runs the desk she is not a nice lady at all I was sitting there and I could hear her talking about her employees how bad they are how bad they work and she doesn't even look you in the eye when she talks to you and they won't give me my money back is a very unpleasant stay at all but I couldn't get up in the middle of the night and go find somewhere so I had to suffer with worrying about a rat running around the the room

8/10

Excellent

14 May 2026

Robert

Room was clean and the air conditioning was cold. Plenty of room. Good location.

Partner

6/10

Pleasant

14 May 2026

Samuel

Rooms were nice and clean well maintained,just didn't like that there were no microwave or mini fridge for a stay of two or more days..

Self

10/10

Exceptional

12 May 2026

Krunal

Everything is good.

2/10

Poor

12 May 2026

MARILEE

The room smelled like mold and staff admitted they had a problem with that. Even then, they would not move us to another room.

Family_with_children

6/10

Pleasant

12 May 2026

kim

Cold damp room. Ac was set on high fan 60 degrees

Family

6/10

Pleasant

12 May 2026

Phyllis

Shower not cleaned. TV was not working properly. Notified front desk. They did fix the TV but did nothing about the shower.

Family

10/10

Exceptional

11 May 2026

Calvin

Great

Self

10/10

Exceptional

11 May 2026

Jose

Good place to stay

2/10

Poor

11 May 2026

sneha

I would not select this ever again

Partner

10/10

Exceptional

11 May 2026

Gary

Clean room great customer service and shuttle services to airport was great definitely recommend the stay

Family_with_children

4/10

Poor

10 May 2026

Dwight

Rm 208… most of the ceiling was peeling, waterlogged, or discolored. Was moved to 219. Better however still peeling in some places. Floors were dirty and lots of hair in sink and bathroom, even a roach on the last morning.

Breakfast was good and staff in general were friendly.

Self

8/10

Excellent

10 May 2026

Laura

Beautiful experience

Partner

8/10

Excellent

10 May 2026

Calvin

Good

Self

6/10

Pleasant

10 May 2026

Beverly

Alfredo front desk supervisor was the only helpful person
Ladies from front desk , buffet and cleaners around front desk area not friendly at all.
Face mad as hell, like they don’t want to be there. No internet and phone in room 322, each staff give a different reason why it’s not working

Friends

6/10

Pleasant

10 May 2026

Fungcho

Not enough food for breakfast

Self

6/10

Pleasant

09 May 2026

VAN TAN

Everything is good

6/10

Pleasant

09 May 2026

Millicent

staff was very helpful. very disappointed with the airport shuttle. We weren’t told we needed to book prior. However on the day of we were told only 5 people can go in. There was already a party of 5

Friends_and_family Family