Name: JW Marriott San Antonio Hill Country Resort & Spa
Address: 23808 Resort Parkway, San Antonio, 78261, US

10/10

Exceptional

04 Aug 2026

Vanessa

We loved the water park area. My kids had a blast and it wasn’t overcrowded The room was really nice, comfortable bed pillows and shower. The water was hot in the bath and shower! Something I need when I stay anywhere. Great experience overall. We had dinner at Cibolo Moon. My kids got the buffet and I ordered the salmon and Brussels sprouts.

10/10

Exceptional

03 Aug 2026

JORGE

This property never disappoints. Always well maintained and well managed.

10/10

Exceptional

03 Aug 2026

Seth

The water park was great fun and staff was attentive. We did not expect to pay extra for glow golf and had to fight for tubes at peek times but had a wonderful time overall

8/10

Excellent

03 Aug 2026

AMANDO

Clean room,staff

10/10

Exceptional

02 Aug 2026

Alanna

Property was huge, but very well maintained. Yes there was construction but we never heard it. Water park was very fun, and yes it was crowded Saturday, but we were still able to enjoy all the amenities. Hotel employees were all wonderful and very helpful. Room was a nice size and bed was very comfortable.

6/10

Pleasant

02 Aug 2026

andrew byron

Water park was very good and essential to keep the kids entertained. Suite was large but sparsely furnished and the fold out bed mattress was so bad I found grandkids sleeping on the floor. The hotel did change the mattress. The hallways were not clean.

Food and drink very expensive although breakfast buffet was very good. Pizza shop also good. Food generally very salty. Water park prices high with automatic service charge.

Staff very friendly and helpful. Compared to other resorts I have stayed in I would say it 3 to 4 star

6/10

Pleasant

01 Aug 2026

Tami

I took my 3 grandchildren here and online the water park looked way larger and more spread out. This entire resort is geared more for younger adults. Arcade was crap!! Only 2 pool tables with the large amount of guests was not helpful . It was way too crowded to relax and enjoy anything .

10/10

Exceptional

31 Jul 2026

David

Awesome staff

10/10

Exceptional

31 Jul 2026

Jose

.

10/10

Exceptional

31 Jul 2026

Sandra

Na

10/10

Exceptional

30 Jul 2026

Mayara

great

10/10

Exceptional

29 Jul 2026

jordan

The hotel is amazing!

2/10

Poor

28 Jul 2026

Erik

.

8/10

Excellent

28 Jul 2026

Jacki

Very nice facility outside of the hustle and bustle of the city. The room was clean and large, the staff were friendly. Plenty of free parking. There were numerous restaurants and bars. The pool was amazing, there were not very many people as we were there during the week but heard it can get quite crazy on the weekends. The only negative comment I had was there was construction going on for 1/2 of the hotel - refacing I believe and when we go there were told that there would be construction noise between 8-5 every day, and no water available in our room the first day after 8:30. It would have been nice to know that before we got there.

10/10

Exceptional

27 Jul 2026

Zakenyia

The room was amazing & newly renovated. However, due to renovations we did not have access to our balcony. We loved the waterpark & several dining options at the resort! The ice cream bar & Starbucks made us happy. We will visit this resort again!

10/10

Exceptional

26 Jul 2026

Kimber

We had a great time, staff was great, food was delicious and never left the site.

4/10

Poor

25 Jul 2026

CHRISTOPHE

Nice amenities and pool

6/10

Pleasant

24 Jul 2026

Cody

It’s a huge place and great for families. I feel like it was just too large for us. Our daughter got lost and it’s just difficult to get around. We prefer the Hyatt Hill acountry, but maybe it’s because it’s 1/2 the size with same amenities. It’s a beautiful spot and gorgeous hotel, just prepare for people everywhere.

10/10

Exceptional

24 Jul 2026

Carlos

Rooms are always awesome love the beds, bathrooms and breakfast we always do Starbucks! Great amenities overall and Riverbluff the best!

10/10

Exceptional

23 Jul 2026

Cathey

The property was amazing. I only wish they didn't nickel & dime you for everything. Example: resort fees, valet parking, etc. Breakfast buffet extremely expensive. We had cabanas our entire stay and wish they offered more to be included especially for the price.

Wish they offered all around discounts to Marriot Rewards members.
My husband and grown children have been playing golf for years and would have loved to played golf but the price was ridiculous.

I will say the staff wasa mazing and friendly!

6/10

Pleasant

22 Jul 2026

Bonnie

Brought my grandchildren for 3 days because of the water park but unfortunately it was closed due to the weather. Spent a lot of money with little to do.

10/10

Exceptional

21 Jul 2026

Lisa

Clean, helpful, and friendly

Friends_and_family Friends

8/10

Excellent

21 Jul 2026

Diana

Every time the checkin has been quick and no lines but this time it was an hr wait….maybe just to be prepared a little more

Family_with_children

10/10

Exceptional

20 Jul 2026

Jack

Always great! Been coming for 15 years.

10/10

Exceptional

20 Jul 2026

Fikret

Great resort! Cabanas are worth renting in front of the pool ! Super clean and a lot of activities for the kids

Family_with_children

10/10

Exceptional

19 Jul 2026

Manuel

The room was clean and the property was very nice and pretty loved everything about it

Family_with_children

10/10

Exceptional

19 Jul 2026

Alvaro

Excellent place to spend a long weekend with the family of all ages.

Family_with_children

8/10

Excellent

18 Jul 2026

Sherrie

As a family we loved the pool area! The main reason why we booked the place.

The check in took almost 45 minutes to a hour which seems less than ideal. They only had one person checking people in for this huge resort. As patient as we were being that was a major issue especially upon arrival. The rest of our stay was good and we had a fun time!

Family_with_children

10/10

Exceptional

17 Jul 2026

Morgan

Amazing resort!! Staff was friendly. Room was clean. Water park was fantastic! We loved it and plan to come back!!

Family_with_children

10/10

Exceptional

17 Jul 2026

Amanda

Excellent food

Family_with_children

8/10

Excellent

16 Jul 2026

Demetria

Didn’t enjoy being put in a room with ongoing construction overhead. The pounding was every day including weekends. The room had a Murphy bed that had a gap from the wall, so we lost pillows in the gap, which was weird. The TV was far away, on the opposite wall, but at least it was large.

The staff was pleasant and helpful. The weather didn’t cooperate so we unfortunately would have enjoyed ourselves more had we not been victims of another week of near-biblical flood.

Partner

10/10

Exceptional

13 Jul 2026

Harold

It was awesome water park was great for out grandchildren we had a great time

8/10

Excellent

13 Jul 2026

John

Very nice place and room is large and comphy but the construction was way too loud and noisy. Sports bar had great burgers but service was extremely slow, the TVs were on full blast (volume), so we could not have a conversation at the table. Loud enough that we could hear the waitress speak, either. Each night we’d hear screaming girls running up and down the halls around 11pm, which was annoying. We did see several obnoxious teens by the pool, play fighting got out of control and one person hit his head hard on the concrete edge. I just kept my headphones on to drown out the nonsense. It was a cheap hotel (we booked months in advance), so I wasn’t surprised that it wasn’t a four star resort. We usually go to places that are twice as expensive but incredibly quiet with a large adults only area (pool and hotel floor). Overall it was a good trip and recommended if you are okay with the issues I stated above. I’d strongly recommend not going on a Friday night and Saturday since it was way too loud and busy with several conferences going on.

Friends_and_family Family

4/10

Poor

13 Jul 2026

Sarah

We’ve done an annual Father’s Day trip here for the past 4 years - this was the first year I was truly disappointed by the condition of the property and water park amenities.

In addition to construction on half of the resort and one of the common areas, the water park was in desperate need of a bottle of bleach and a good pressure washing. Bandaids, algae, and water that felt “thick” from the amount of sunscreen contamination made it significantly less enjoyable.

This was also the second consecutive year that the property has messed up the room reservations for our group. Even though we’ve called a few days early to confirm connecting rooms for our large group, when we have gotten there to check in the reservation has been changed. They’ve told us they can see the notes clearly indicating the intention, but that something had been changed in the system without explanation. This year, the change cost us the upgraded room we had been promised.

In a 3 night stay, housekeeping never serviced our room. The only time they stopped by was at 6:00 pm on one of the days - while we were getting cleaned for dinner plans.

Overall, just a huge, preventable bummer from a property that used to feel truly special.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Jason

Overall exceptional. Comfortable, clean and we enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Adalberto

We would like to thank the entire team the check in clerks, the cleaning staff, the amenities staff, and especially the valet team. The valet team got us in and out very quickly every day which helped with our 2 year old from throwing tantrums since he is still working on developing his patience.

Family_with_children

10/10

Exceptional

06 Jul 2026

esmeralda

My family and I really enjoyed the resort everyone was so friendly and helpful we are definitely going back again!

Partner

4/10

Poor

06 Jul 2026

Dorothy

They gave us a room that they are currently renovating we had no access to balcony, room was far away from everything. The breakfast is over priced, had spoiled milk.

Family_with_children

10/10

Exceptional

05 Jul 2026

Ashraf

Amazing hotel and clean whe

10/10

Exceptional

03 Jul 2026

Carlotta

Everything about it was amazing!

Family_with_children

10/10

Exceptional

03 Jul 2026

SEUNGWAN

Good staff

10/10

Exceptional

02 Jul 2026

Amber

Great family resort! Our family loved the pool and amenities.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Alexia

Everything was perfect ❤️

Family_with_children

10/10

Exceptional

01 Jul 2026

Francisco

Excellent

10/10

Exceptional

30 Jun 2026

Armando

Clean rooms, excellent courteous staff, great water rides and awesome Lazy River.

Family

4/10

Poor

29 Jun 2026

Guillermo

All pool chairs reserved, even if unused. Noise from construction.

Family_with_children

10/10

Exceptional

28 Jun 2026

Lauren

Staff were all helpful and friendly. Resort is very family friendly. Kids had a blast in the pools, lazy river, and water slides.

Family_with_children

10/10

Exceptional

27 Jun 2026

Keondra

Me and my Son went for a quick getaway and really enjoyed it. Very family friendly. We stayed a Thursday-Sunday. It was definitely better on Thursday crowd wise because by the time Saturday came it had got packed! I would suggest getting to the pool area early to have a lounge chair, but other than that we had a good time and I’ll be going back! And love that there was a Starbucks onsite!

8/10

Excellent

24 Jun 2026

Cindy

June 2026

The pros: helpful/friendly staff/clean pools/clean rooms

The cons: half resort is under construction right now and the construction is loud, and the property is so packed with people on weekends - it's hard for the staff to maintain clean property grounds - lots of empty glasses and trash left around

Partner

6/10

Pleasant

23 Jun 2026

Mario

While we were not totally dissatisfied with the JW, our experience was someone disappointing. For starts, we had a 2-day reservation and upon check in after 4pm the front desk clerk started with, “let me see if we have any rooms” she then proceeded with “I found a room for you.” I assumed the reservation meant I had a room.

The hotel was not very clean, I got to my room about 5pm and at 11pm there were still the same wine and drink glasses on the floor of my hallway. Every trash can and table also had wine and drink glasses left on them. My concern was just the glasses in the floor throughout the halls because of all the children.

Lastly, while in the pool, a waitress came to share that it was “last call” and took someone’s order. I attempted to place an order for my family and she responded with “um, this isn’t my section” which left me puzzled considering she just took the order of the lady next to me.

We went Father’s Day weekend so maybe we will have a better experience on a non-holiday weekend. My children did enjoy all the amenities.

Friends_and_family Family

4/10

Poor

23 Jun 2026

Kathleen

We had to switch rooms bc our original room smelled like sewage. The rooms were outdated and dirty. The pool was absolutely filthy on Memorial Day weekend.

6/10

Pleasant

22 Jun 2026

Sharlene

The Front desk employee was slow, seemed confused and in general very inefficient. The room was avergae at best and the view was lackluster. The grounds and pool area were okay.

Family

8/10

Excellent

22 Jun 2026

Sarah

The hotel is extremely kid friendly. Although I wish there was more evening events for families. My son and husband had golf tournament next door and as we came back from that late event, most the kitchens were shut down. Although one of the restaurants showed it was open til 9pm, at 8:30pm they had a closed sign up. Left us with one restaurant open with a 5 options to order from off a paper menu, nothing healthy or diet friendly. Atmosphere at this point wasn't kid friendly as they had confrence group checked in same day that changed the environment with a kid present.

Our stay was 4 day with family of 4. The first two days we had to go through three different managers to get our room cleaned! We were told first time reached out, previous to management conversations, that they were not \"prioritizing already checked in rooms, only prioritizing rooms that had been checked out as that was more important \". Mind you we had 3 adults and tween in our party so cleaning wasn't optional for our party...with a $520 price tag each night. It took 2 days to get to finally get our room cleaned after basically begging for it to be done. Amber, front desk manager, finally took care of us and got us on schedule last two days with a $150 comp on bill. Once it was finally addressed room servicing was great and very tidy!

Food at 18 Oaks was amazing!! Cannot recommend enough! Be sure to book on OpenTable for reservations as walking in isn't viable option to guarantee a table.

Family_with_children

6/10

Pleasant

22 Jun 2026

Jamie

Rooms are spacious but outdated. Pretty low end for a so called jw. Service was incredibly slow. Dining options are basically snack shacks. But the outdoor pool area and cabanas were solid.

Golf course had a great layout but the upkeep was worse than a municipal course. Weeds everywhere, poorly maintained fairways and tee boxes. Wouldn’t ever play it again. Paid 380 per player wouldn’t play it for more than 75

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

ariolbis

Excelente lugar muy amplio y limpio los restaurantes muy buena comida aunque caros pero todo valió la pena

Family_with_children

10/10

Exceptional

17 Jun 2026

Cynthia

We loved the whole experience. Everything was great and the whole experience was amazing, short on our part.

There was a bat in our room . A bit scary and totally unexpected.

Partner

6/10

Pleasant

17 Jun 2026

Gary

While this is a very nice resort with lots of amenities, we were somewhat unhappy with our stay.
First of all, we were not made aware that the majority of the resort was under construction and that between 9:00 am and 5:00 pm, there would be nonstop construction which meant jackhammers vibrating the entire resort. I understand that remodeling is required as I’m a contractor myself but a warning would have been appropriate under the circumstances. And maybe the fact that our flights were delayed and we didn’t arrive until 4:00 am didn’t help with the waking up to jackhammers at 9:00 am. And an afternoon nap was out of the question…
Secondly, there’s no free WiFi in the rooms unless you sign up for their program and book directly through their site. We booked our trip through Expedia so we had to pay for WiFi. Motel 6 has free WiFi…
Another issue is the fact that there’s no snacks after the gift store closes. My family wanted some snacks (chips and candy) at 9:15 pm, but was told we were out of luck. And the drink machine on our floor was out of drinks.
Most disappointing part was the $140 t-bone that I ordered at 18 Oaks. Worst one I’ve ever eaten. Ordered it medium and it was well done with zero flavor and 69% fat, didn’t even look like at-bone.
We did enjoy the pool area and the breakfast buffet. Room was clean, bed was comfy. All staff was friendly and helpful.
However, I would not stay again, but would get the day pass for the pool area.

Family

10/10

Exceptional

17 Jun 2026

Lorena

The food I thing you be working on it because is not good for the price

Family_with_children

6/10

Pleasant

15 Jun 2026

Maria

I have been a visitor to the JW since 2014. While it’s great and I mean fantastic place to be with young children, I have noticed over the years that the property has become increasingly overcrowded. You pay a lot for the amenities and I understand that; the property itself is beautiful and that costs money to maintain however, there are just way too many people. So if you don’t mind feeling like you are at an amusement park this is a perfect place to stay with your family.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Yvonne

I only have 2 words to describe this property.

ABSOLUTELY AMAZING!

Friends_and_family Family

6/10

Pleasant

09 Jun 2026

Ruth Perpetua

Bathroom needs detail cleaning off molds. Food was good. Just not used to paying for nightly parking… been to several resort where parking was free

Family_with_children

8/10

Excellent

08 Jun 2026

Nicolas

I have been a loyal guest of JW Marriott and visit the San Antonio property regularly. However, during my most recent stay, I was surprised to see that a large portion of the pool loungers now require an additional upgrade or reservation fee.

In the past, only the cabana area required an upgrade, which seemed fair and reasonable. This time, however, it appeared that nearly a third of the standard loungers in the common pool area were also reserved for upgraded guests.

Considering that room rates have already increased significantly, I found this change disappointing. One of the attractions of staying at a resort of this caliber is having access to its amenities without feeling that more and more areas are being restricted behind additional fees.

I have always enjoyed staying at this property and hope management will reconsider this policy, as it negatively impacts the overall guest experience.

Family_with_children

10/10

Exceptional

05 Jun 2026

Camille

Hotel was very well maintained and staff was friendly and helpful. Kids loved the water park the most.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Jessica

We enjoyed all in this hotel .

Family_with_children

4/10

Poor

01 Jun 2026

jolene

Room was clean. On Sunday morning we had no HOT water to shower. Had deadlines.staff was not friendly at check-in. Golf course price was too expensive for the shape the course was in compared to another high end resort we stay at. Spa was great.
Unfortunately, we will not return.

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Anna

Overall the stay at this resort was amazing. Food was excellent and customer service was great.

Partner

10/10

Exceptional

31 May 2026

Emily

Great resort.

Partner

6/10

Pleasant

28 May 2026

Diana

Water slides were great.

However, for three days, I had to call to get our room cleaned and towels replaced. We left in the morning and when we returned 4 or 5 pm, our room was not done. We did not have the “privacy” sign on the door.

Family_with_children

10/10

Exceptional

26 May 2026

Mario

This was a weekend getaway for my wife and I celebrating our 24 year anniversary. The staff was very friendly. The place was very clean from what we experienced. We definitely will be returning.!

Partner

10/10

Exceptional

26 May 2026

Ifeanyi

The facility is clean and well maintained.

The staff were friendly and helpful especially the concierge, valet, pool, bar, and reception teams.

It is a great place for family with an excellent variety of amenities and activities.

Family_with_children

10/10

Exceptional

25 May 2026

Ajay

Amazing location, great amenities, always a fantastic time

10/10

Exceptional

24 May 2026

Michelle

This was the nicest vacation. Everyone is nice, helpful, the hotel rooms are clean and I would visit again

10/10

Exceptional

23 May 2026

Michelle

Highly recommend staying here. From check in to check out everything was great! Exceptional service, clean and great activities. We really enjoyed playing golf and floating around the lazy river!

Partner

10/10

Exceptional

08 May 2026

GENNIS

This place is out of this world. Food and drinks are a lil in the uppper side of the price scale. but besides that, it was a great stay.

Partner

10/10

Exceptional

02 May 2026

Noah

Everything was amazing and fun. 10/10 will be coming back.

Family_with_children

10/10

Exceptional

19 Apr 2026

Craig

Very family friendly!

10/10

Exceptional

13 Apr 2026

Andrea

Everyone is super nice and helpful definitely plan on returning this summer

Family

8/10

Excellent

30 Mar 2026

ROBERT

Lots of staff alway Curtis and helpful.

Family_with_children

10/10

Exceptional

24 Mar 2026

Barbara

We will definitely go again. Lots of activities going on inside and out for families. All the staff were friendly, welcoming and helpful.

Friends_and_family Family

4/10

Poor

23 Mar 2026

Carolina

The restroom conditions were unacceptable and did not meet basic standards of cleanliness or maintenance. Additionally, the water park was significantly overcrowded, which detracted from the overall experience. Given the limited meal options, subpar service, and poor bathroom conditions, the pricing is not justified.
Definitely looking for other options for our next trip.

10/10

Exceptional

21 Mar 2026

Valentina

My family and i had amazing time. Everything was perfect. Looking forward to next visit😍

Family_with_children

2/10

Poor

20 Mar 2026

Anusha

For the price we paid, the experience didn’t feel worth it. The staff were not very friendly, and overall it didn’t meet our expectations. I wouldn’t go back, it felt quite overrated

10/10

Exceptional

20 Mar 2026

Carlos

It was great the kids had lot of fun

8/10

Excellent

19 Mar 2026

Thomas

We have stayed here a few times and were sad to see it’s original rustic style changed to a modernized look. The rustic style was one of the reasons we enjoyed staying there. We came for spring break and some of the amenities were not guest or weather prepared. The game room had all out of order signs but only two or three games at most working. The outdoor lounge area only had two heaters set up and there were pipe leaks dripping onto the giant checkers play area making it a hazardous mess. Our room, hallways and lobby area were pretty clean. The staff overall was great and Daniel from the poolside waitstaff was awesome and friendly!

Family_with_children

10/10

Exceptional

19 Mar 2026

Erica

Enjoyed that it was secluded and safe environment for my kids to get some independence. The staff was friendly. My kids thoroughly enjoyed going down and getting their own breakfast on Saturday - the staff was helpful for them to learn how to charge the room too. Would come back in a heartbeat. Maybe next year!

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Raquel

The rooms were cleaned and the staff engages as you pass them. Family friendly with lots of activities for the kids to do on the resort. One of the slides at the waterpark was down so we didnt get to get on it during our stay.

Family_with_children

6/10

Pleasant

11 Mar 2026

Jessica

The staff were all exceptional. The room was clean and comfortable. Our only complaint was the pool area. The adults only pool area hot tub had dead bugs floating in it and so many leaves in the main pool. I would think charging what you charge you would have a full time maintenance/ groundskeeper skimming the pool and hot tubs a couple times a day.

Family_with_children

8/10

Excellent

10 Mar 2026

Aaron

Very nice property with good amenities. Rooms are a little pricey for the room you get. Be prepared for the resort and other fees added at checkout.

10/10

Exceptional

08 Mar 2026

Jacob

Outstanding!

Self

8/10

Excellent

03 Mar 2026

Barbara-Jane

I was there for work and a little down time. Sunday was fine but by Monday several eating options were not available nor was any pool side attendance.

Self

10/10

Exceptional

17 Feb 2026

Chloe

Staff were welcoming and went above and beyond to make us feel welcomed and comfortable. Clean rooms, great food and great location, everything is within a 30 minutes range.

10/10

Exceptional

11 Feb 2026

Melissa

Biitv

Leisure Family

10/10

Exceptional

04 Feb 2026

Robert

Beautiful hotel

Business_and_leisure Family_with_children