Name: La Quinta Inn Suites San Antonio N Stone Oak
Address: 1017 N Loop 1604 E, San Antonio, 78232, US

6/10

Pleasant

29 Jul 2026

Meghan

The staff was very kind and downstairs when you enter. It looked nice. The room was disgusting in terms of cleanliness, there was hair everywhere and a booger on the wall, and I used Makeup beauty blender underneath the counter. It was honestly really gross. The beds were extremely hard and the doors don’t really even close thoroughly because you can still see a lot of light from the hallway between the door and the wall. The staff was helpful and the breakfast was decent. I didn’t use the pool, but my husband and son did and even after multiple hotel stays he said this was the grossest one that he’s been in by far.

6/10

Pleasant

27 Jul 2026

Julian

The pictures show à walking shower , an is a bath tub old

8/10

Excellent

24 Jul 2026

Carolina

For the most part, I felt somewhat satisfied staying at this La Quinta.
The room was renovated and everything looked redone (not that sloppy). The room seemed pretty clean but when I wiped down the surfaces, some were a little dirty and dusty. One of the bed sheets was dirty since they had black markings (maybe from someone’s luggage being on the bed).

I was traveling with my cat and luckily there weren’t many spots of him to hide behind or under. I usually have to block off the back sides of the bed so he can’t make his way to hide. But he found a spot to hide behind the restroom cabinets (not a big deal since he would come out when we would call him).

What bothered me the most was that the people in the room right above us were running around and stomping until 1am. I don’t know if there were kids with them, but it was very disruptive. I had a hard time sleeping and they started again around 8am.

10/10

Exceptional

21 Jul 2026

Carly

We would definitely book here again. Only issue we had was parking it got full and we had to park next door. But everything else was great, it was clean, and great staff.

Partner

2/10

Poor

21 Jul 2026

Veronica

Room smell was bad, fridge did not work, shower faucet malfunction, there was barely any hot water, no shampoo or body wash.

2/10

Poor

20 Jul 2026

Jacquelyn

Upon arrival our room was so humid our bedding was damp. There was a leak in our room. The shower had terrible water pressure and there was hair like shaved hair around the the shower and soap container holder. Man at counter made me feel like I was inconveniencing him asking for dry bedding.

We found a FROG in our room.

Moved rooms. Less humid, sheets weren't damp. Shower was still not the cleanest.

Worst hot continental breakfast I've ever had. I spit out my food.

Will not stay here ever again.

Someone's truck window was also bashed in in the parking lot.

Friends_and_family Family

2/10

Poor

20 Jul 2026

Amjad

literally the worst hotel ever

4/10

Poor

19 Jul 2026

Jose

No Internet. Poor Communication. Dirty rooms, Take your own covers!!! Our shower pressure was very low, our phone to call front desk didn’t even work. Pool was dirty, I didn’t let my kids swim.Honestly, I don’t recommend this hotel..

Family_with_children

10/10

Exceptional

19 Jul 2026

Luisana

Excelente atención, muy limpia la propiedad , todo en orden , un ambiente muy agradable, lo recomiendo 100% 👍

Family_with_children

2/10

Poor

17 Jul 2026

Javier

Stay away rhe front desk are mean and its 100 dollar hold on you account gor 7 days

Family_with_children

2/10

Poor

14 Jul 2026

Timia

Canceled room no reason or notice!

10/10

Exceptional

14 Jul 2026

Ernestina

The staff was nice and the stay was god

Self

4/10

Poor

13 Jul 2026

Madison

I went to check out and the staff tried to say my deposit was only $50 but I gave them $100. Argued with me until he gave me my full amount. Room smelled like mildew, do not recommend.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Lea

Staff was attentive and helpful. Location was convenient to my destination and near restaurants and groceries.

Partner

8/10

Excellent

13 Jul 2026

Emilio

Problemas con la tv no tenia internet

Self

6/10

Pleasant

13 Jul 2026

Daniel

Was a good option to sleep after long day around the city.

Family_with_children

10/10

Exceptional

12 Jul 2026

Tracy

Great stay beds were comfy, room was nice and clean

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Tammy

Room was well maintained
Had microwave,freezer, refrigerator.
The shower water needéd the sink turned before warm water would run in shower.

10/10

Exceptional

11 Jul 2026

Ofelia

It was very clean

Family_with_children

10/10

Exceptional

11 Jul 2026

Carol

My entire stays was great!!

10/10

Exceptional

08 Jul 2026

Olga

Todo limpio ,buen servicio

Family_with_children

2/10

Poor

07 Jul 2026

Deysi

Bathroom door did not close and it smelled like mold.. surprised with La Quinta because we are usually satisfied

Family_with_children

10/10

Exceptional

07 Jul 2026

Anabel

Yes

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Gary

Room was clean but I am glad that I packed my own toiletries because the body was and shampoo dispensers were empty. The TV service was a bit complicated to use. Over all I wound rate my stay 3 out of 5

Self

10/10

Exceptional

05 Jul 2026

Zeeshan

Amazing nice hotel good service room very best 🤗🤗very good ❤️❤️

Friends_and_family Family

2/10

Poor

05 Jul 2026

siddhartha

We have break-in in our car in the parking lot among 7 other cars. Thieves stole guns and cash.

Family_with_children

8/10

Excellent

04 Jul 2026

Jael

Jjbn

4/10

Poor

04 Jul 2026

Ronald

When asked the desk clerk said \"Hand soap is not provided\" for the sink. No hot water at the sink although it was in the shower. Bed is hard. A/C rattles and makes other loud noises. Outside door near the pool is not secure, anyone can open it and enter. Water option not available from drink dispenser. General run down appearance. I will say that the young lady trying to keep up with all of the breakfast guests, of which there a lot on Saturday, July 4, did a very good job. My wife and I have stayed at this LaQuinta several times over the past 8 years and this is the worst it's been. We will be staying elsewhere when we travel to San Antonio in the future.

Friends_and_family Family

4/10

Poor

30 Jun 2026

Ashley

When we got there we found roaches in the room and the sheets were stained and the guy said there was Nothing that could be done because housekeeping was not there and didn't even agree to switch us rooms there was mold on the bathroom ceiling and there was no soap in the bathroom the pool was filthy and so was the area around it. Breakfast was ok but the potatoes were plain and dry but the staff seemed to walk to talk in another language when I brought this to there attention or when I came around and they got on to my son for putting trash in the trash can it didn't make sense at all he told my son he needed to use the dumpster outside not the inside trash

Family_with_children

8/10

Excellent

30 Jun 2026

Maira

Es un buen lugar para hospedarse.

10/10

Exceptional

30 Jun 2026

Rogelio

Everything was excellent

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Krystal

Nice hotel for a little getaway or staycation

Partner

6/10

Pleasant

28 Jun 2026

Jennifer

This day was fine but the bathroom door would not shut all the way and the nozzle on the faucet was broken and then I noticed this morning that there was dried up coffee all over the wall

Friends_and_family Family

6/10

Pleasant

25 Jun 2026

Ataya

It’s a

8/10

Excellent

23 Jun 2026

Jennifer

The room were clean enough nothing major. It did have a few dead water bugs and the room and hotel have that weird A/C mold smell. The staff was good at making sure we had what we needed for our stay. We stay for five nights only used the room to sleep in.

10/10

Exceptional

22 Jun 2026

Elias

The lady at the buffet breakfast was amazing. She was very helpful and attentive to everyone’s needs! Kudos to her!

Friends_and_family Family

2/10

Poor

22 Jun 2026

Larry

I would only recommend this place if there was no other place to stay. When I arrived I was greeted by a very rude guy. I’m not sure who the guy was, maybe some sort of mngr., but he would much rather stand around than help the other person behind the counter check quests in. When the other guy asked him questions or for help, he would get angry and annoyed. Very professional!! The room smelled awful and was very humid. Don’t dare walk barefoot, the carpet was dirty and disgusting. The bathroom looked like it hasn’t had a thorough cleaning in some time. The bed was very hard and uncomfortable. Not the greatest sleep you’ll have due to being able hear every step the others make in the room above you. Met a friend at another hotel a block away and probably should’ve stayed there instead!

Self

10/10

Exceptional

20 Jun 2026

Damion

Clean room. Smelled good. Clean sheets. Evening staff member was helpful.

4/10

Poor

19 Jun 2026

Kristina

We had to swap rooms upon arrival due to the room smelling like cigarette smoke and black mold in the shower. The room we slept in had zero water pressure, a stinky fridge, and random stains all over the walls. We’ll be picking another property next time.

Family_with_children

6/10

Pleasant

18 Jun 2026

Bandar

More cleaning needed

6/10

Pleasant

18 Jun 2026

Tammy

The carpeting on the stairs is dsrk, with no contrast strips, and I tripped and hurt my ankle.

Self

6/10

Pleasant

14 Jun 2026

Priscilla

The staff was very friendly and welcoming, which I appreciated. However, there were several areas that could use improvement. The restroom was a bit dirty, and the shower appeared to need a deep cleaning. There were no shampoo, conditioner, or body wash amenities provided during my stay. The bathroom floor tile was extremely slippery, which could be a safety concern.

The beds were quite hard and not very comfortable. Breakfast was okay, but the selection and quality could be better. Overall, the staff made a positive impression, but the cleanliness, comfort, and amenities need attention.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Janie

It’s our second time staying in this location and we love it .!

10/10

Exceptional

02 Jun 2026

Tracie

very good

10/10

Exceptional

31 May 2026

Roberto

Todo muy excelente

Family_with_children

4/10

Poor

30 May 2026

RENEA

Smelt like dirty mop water when we walked in. The door looked like it had been busted open before, as it was damaged in the top corner. The bathroom door also did not close properly so you were unable to lock it when in use. Not only that but the light when you first walk in could not be turned turned off without turning off electricity to everything else in the entire room. The bathroom sink also had hair around the lotion/body wash dispenser.

Friends_and_family Family

4/10

Poor

30 May 2026

Ray

We needed three more hangers, but after asking at the desk, none appeared the time that we were there.
I asked the desk for info on operating the TV and he told me the info is on the guide. Never found a guide of any type, either on the TV nor printed on paper like the better hotels have.
This will be our last stay at an Ls Quinta

Partner

8/10

Excellent

25 May 2026

Daniel

Drywall patches not fully repaired in bath area. Mo soap in shower. Cigarette butts in parking lot.

Self

6/10

Pleasant

25 May 2026

Cassandra

Hotel has a lot of potential. Property was clean but there was no hot water for the shower, the room was clean but smelled and carpet felt dirty. Staff was nice and parking lot is great.

Family_with_children

10/10

Exceptional

25 May 2026

Leonard

The property was keep very clean. The staff was very friendly and helpful

Partner

8/10

Excellent

22 May 2026

Adrian

Clean room.

Family

8/10

Excellent

22 May 2026

Azeez

Very friendly staff with a central location to destinations in town.

Family_with_children

8/10

Excellent

18 May 2026

John

Uncomfortable side chairs

Family

6/10

Pleasant

18 May 2026

Angeles

I just wish the bathroom was actually clean and not with others peoples hair all over the sink, toilet and shower. Front desk staff could be more friendly.

Family_with_children

8/10

Excellent

17 May 2026

Christina

Everything was great but the buffet just didn’t feel inviting- little fruit was offered and I didn’t see at all if there were any milks offered as I saw many kids eating cereal dry - otherwise room was clean and everything worked - but if you have a C-charger for your phone make sure to bring wall charger - Several places for USB chargers on night stand -

Self

4/10

Poor

16 May 2026

Kelvin

If you use a wheelchair and book a wheelchair room the bed is 36\" off the ground.

Partner

8/10

Excellent

16 May 2026

Sarah

The ac didn’t work that well. Floors were rather sticky. Other than that no complaints

Partner

2/10

Poor

14 May 2026

Sergio

Our room smelled of dog urine. The carpet had dog fur. The floor underneath the air conditioner was wet and the floor underneath it was soft.
The sheets were stained and my wife encountered roaches in the bathroom.

We didn't stay the night. We checked out immediately. We returned the keys and asked to be checked out. I received a message the next morning saying it was time to check out. It seems that we weren't checked out.

I would like a refund.

Partner

10/10

Exceptional

14 May 2026

Reyna

All great ! Except breakfast was put away at 9 am on Saturday

Family_with_children

10/10

Exceptional

11 May 2026

Nikki

Staff was friendly and very accommodating

Self

2/10

Poor

07 May 2026

Marcella

4 disgusting leering men present at 2am. This motel was so filthy and stunk like mold and curry. I told them I was canceling the reservation as the hotel was in unacceptable condition and I felt unsafe. They instead marked me as a no show and refused to refund me for the stay. Contacted the insurance I paid for. It can take a year to get my money back if the insurance even decides to pay & super complicated filing protocol for the insurance. Absolutely the worst experience at a hotel I ever had…

Pet

10/10

Exceptional

06 May 2026

Lindsey

The employees we encountered in the Inn were very pleasant and accommodating.Check in was super simple, the breakfast was good and the facility was well maintained. AND, the price was right!

Friends_and_family Family

8/10

Excellent

03 May 2026

Katherine

The mattress was awful, very uncomfortable.

Partner

8/10

Excellent

02 May 2026

kimberly

Good

6/10

Pleasant

01 May 2026

Catherine

If you are traveling with pets beware.. their hotel policy on line says up to two pets is $25 per night
They charged us $25 per dog and said the policy was a typo. So they charged us $50
I would never have booked this hotel at $25 per dog.
We have filed a complaint and are waiting to see if we will be refunded

Pet

2/10

Poor

29 Apr 2026

Tommy

They charge you a extra 100 dollars. For your room ,
They say its their policy,
Going to return the money , but not by check out

Self

6/10

Pleasant

27 Apr 2026

francisco

Well when you check in, They ask for deposit 100$ at last minute, no receipt or anything, I hope I receive mine soon

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Jeff

When I got to the hotel on Friday, i was told i couldn't check in until 3. The time was about 1:30. This caught me off guard since I frequently check into hotels early. I really wanted to clean up after traveling all day. So I went to the event I was in town for, and checked in later that evening. The room was OK, I had 2 beds which was good since the sheet on one bed had yellowish stains on it. I checked the other bed, and slept there. The coffe was good. But I'll not stay there again.

Self

6/10

Pleasant

26 Apr 2026

Cristina

Estacionamiento suficiente, ningun problema par entrar ni salir, el desayuno es basico huevo, salchicha, waffle, el problema es que no ponen suficiente, y si no te levantas temprano no alcanzas nada.
La limpieza es basica, solamente tienden la cama, no realizan limpieza profunda. Es un hotel que sirve para llegar a dormir, no tanto vacacionar.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Dan

During our stay room had no hot water for shower. After notifying mgmt nothing was done about and a change in rooms was not offered so we had 2 days of cold showers. Free breakfast was disgusting, in room coffee maker was not restocked, air conditioning was noisy and rattled all throughout our stay, and lastly WiFi for both TV and guest use was not connecting. Even though our room was priced at $70 night it was not even up to the industry standards for that price range. Plus they charged a $100 deposit. I believe I should have charged them $100 deposit and deducted from everything that didn’t work!

Family

10/10

Exceptional

24 Apr 2026

Ofelia

Great area, all amenities you need.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Jennifer

Better showers

Partner

8/10

Excellent

19 Apr 2026

Wilmot

One night I came back to the hotel and all the parking spots was full mostly by the 18 wheeler, hotel staff need to advise those drive to park on the street parking

Self

4/10

Poor

17 Apr 2026

Fernando

Had to change rooms because the first one had clogged toilet. 2nd room was noisy

10/10

Exceptional

14 Apr 2026

Martha

Room was clean and staff was very friendly. Definitely will be returning.

Friends_and_family Family

4/10

Poor

11 Apr 2026

Evelyn

Bathroom was dirty. TV not easy to work. Breakfast ran out early

Pet

8/10

Excellent

09 Apr 2026

Melba

Clean and comfortable

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

George

The property is pet friendly on the first two floors. Our third floor shower had inadequate water pressure & after coming back from being gone for 4 hours, the room smelled like mildew. The location needs repairs to tiles, missing pieces of trim, bad caulking, scratches to finishing, & but the breakfast looked good. Eggs looked fluffy & everything was well stocked.

Family

8/10

Excellent

07 Apr 2026

Grecia

Everything was fine

Family

2/10

Poor

02 Apr 2026

Mariana

Don’t be fooled by the front desk presentation of a clean façade. The room was dirty. There was water coming from the side of a wall. The shower was dirty and the floors were moldy. I did not trust the furniture or sheets but it was too late and I just wanted to go to bed. There was also a weird smell… not worth the price. There was Gnats as well in the room…

Family

10/10

Exceptional

31 Mar 2026

Ana

Clean and great customer service

6/10

Pleasant

28 Mar 2026

Martha

Rooms not

2/10

Poor

26 Mar 2026

Harish

Bathroom door lock was out of order. Refrigerator was leaking. Television was not working.

8/10

Excellent

25 Mar 2026

Robert

Room was very nice. The only problem I had was with the tv. It was difficult to get to the right channels. I would suggest putting an instruction sheet in the room. Not everyone understands the live tv and streaming channel guides.

Self

2/10

Poor

23 Mar 2026

Robinson

I called the property before checking in and inquired about an early check-in which they said was fine since they had a room available. I did not have a physical ID because I had just had my passport stolen at the airport which I expressed to the manager on duty. When arriving to the property, I was asked for a $200 deposit in cash which I had to uber to the ATM and back. Upon checkout, I was only given $100 back and the different manager on duty stated that they had upgraded me to a room that was $100 more expensive which I was never informed of. I ended up paying over $240 for the room which I was not even in overnight as it was only used in between travel. Rude employees that were not helpful in answering my questions and tricked me in to an upgrade which I did not need and was not informed until I was checking out.

Self

10/10

Exceptional

20 Mar 2026

kiajah

shower was dirty

6/10

Pleasant

19 Mar 2026

Fernando

Room had electric plug sockets not working. Bathrooms were damaged. Bedding had old stains. Dressing mirror light wasn't working.
Very disappointed

Partner

2/10

Poor

17 Mar 2026

Christopher

Bed was dirty no food in the morning or anything

6/10

Pleasant

17 Mar 2026

Isabella

Room was clean and neat overall. Tv did not work only cable. Housekeeping provided fresh towels.

Partner

8/10

Excellent

16 Mar 2026

Rosita

Had sn issuer with the key card but it was fixed promptly. Only problem is they have not released the $ 100 hold on my credit card since I checked out this morning.

Partner

4/10

Poor

15 Mar 2026

McKenzie

Hot water broke, WiFi was down for part of the stay, TV doesn’t allow for much

4/10

Poor

14 Mar 2026

Laura

I didn't have high expectations due to the cost but there are bare minimum services/ detailsthat hotels need to provide. The room smells horrible like urine, we slept with disgust and mistrust of cleanliness. We asked for a crib and it was brought to the room and left there by just knocking the door. The mattress was ripped off but even worse the sheet they brough with it were dirty with hair on them. Just disgusting and very disrespectful. Customer service by front desk and people that work there is how can I say it; not any customer service at all. Their presentation is not professional, they barely talk to you and don't greed you.
They almost kicked us out of the room by 11:30am by calling to the room several times.
This was a just OK experience to the say the least

10/10

Exceptional

14 Mar 2026

Laura

Clean place, would stay again and recommend.

8/10

Excellent

13 Mar 2026

Kristina

The room was clean and very spacious. The blackout shade was great for sleeping in. We went down for breakfast but there was a line for pancakes and no eggs or sausage left.

2/10

Poor

12 Mar 2026

Esperanza

Yes

Family_with_children

2/10

Poor

07 Mar 2026

Vanessa

Paid extra for early check in and the sink was clogged there was no hot water and the iron was broken and had to switch it out. Don’t recommend staying here

10/10

Exceptional

02 Mar 2026

Tammy

The breakfast was always nice and good selection. Staff was great, very friendly and accommodating.

Self

2/10

Poor

24 Feb 2026

Sarah

WiFi did not connect well in room and it smelled too strongly of cleaning products

6/10