Name: Best Western Plus Hill Country Suites
Address: 18555 US Highway 281 N, San Antonio, 78258, US

10/10

Exceptional

03 Aug 2026

Kelly

Great hotel - enjoyed my stay - highly recommend.

6/10

Pleasant

02 Aug 2026

Juventino

The room had a bad wet smell

10/10

Exceptional

31 Jul 2026

Nicole

Great stay

8/10

Excellent

29 Jul 2026

maribel

The breakfast was really good. Good location for the places we wanted to visit.

4/10

Poor

27 Jul 2026

Anand

Room was in poor condition. Sofa and chairs were dirty

2/10

Poor

26 Jul 2026

Marcos

There were cockroaches everywhere in the room. The sheets were torn the couch was dirty. There were cobweb in all the corners and staff is rude

8/10

Excellent

24 Jul 2026

Mary

Property has a vending pantry where you pick out what you’d like to purchase and then pay at the desk. We bought a $2 candy bar, presented a $5 bill for payment and received only $2 change rather than the $3 we should have gotten. Lady at the desk basically was unconcerned that she had no change to give us! Please provide ample change for your employees! Killed 5 bugs in the bathroom and outside grounds needed to be cleaned up. Cigarette butts and trash all over.

6/10

Pleasant

19 Jul 2026

Deborah

Property was ok. My husband wasn't very impressed. The jets didn't work on the hot tub, and there wasn't any lightning at the pool after dark and limited lightning in the back parking lot.
Breakfast was good, but they were always out of food before it could be restocked. The guy needed help for sure!!
AC in room was difficult to regulate. We froze mostly, which is better than being too hot. Lol. The bed was comfortable, but needed a heavier blanket on it. Overall, I enjoyed my stay, even if my hubby was disappointed.

Partner

10/10

Exceptional

19 Jul 2026

Mely

Clean and very good service

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Marlena

Beautiful hotel , great breakfast, great beds ! Close to Walmart , Dutch bros and whataburger

Friends_and_family Family

2/10

Poor

16 Jul 2026

manu

my credit card was charged even though i had selected the option to pay at the hotel.

Business

2/10

Poor

16 Jul 2026

Oscar

The first room in the second floor that was assigned to us was infested with roaches! We got moved to the first floor and it was better. Staff were helpful. Also they were homeless outside in front of the parking. It ruined our vacation stay!

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Annie

Enjoyable convenient quick trip

Family_with_children

10/10

Exceptional

14 Jul 2026

Grant

Everything was great , great location would recommend

Self

10/10

Exceptional

13 Jul 2026

Asucena

Breakfast was great , but there were no plates only bowels and not the best for waffles.

Friends_and_family Family

2/10

Poor

13 Jul 2026

Aurelio

Tiny cockroaches all over the room. That’s it.

Family_with_children

10/10

Exceptional

11 Jul 2026

todd

Clean room, friendly staff

4/10

Poor

06 Jul 2026

Eddie

Never will stay with yall

2/10

Poor

28 Jun 2026

Melissa

Room was very dirty. Sheets on the bed were dirty. Couch in the room was very dirty and stained. The restroom was the worse it smelled so bad and was just dirty.

10/10

Exceptional

27 Jun 2026

Almedia

Clean, the breakfast and hotel staff

Friends

10/10

Exceptional

26 Jun 2026

Poat

Nice large rooms

Partner

10/10

Exceptional

25 Jun 2026

Adriana

We had a small issue. We stayed 2 days. Unfortunately we were in the 2nd floor and on the 3rd floor someone was running and jumping for hours. I couldn't sleep at all. So on the second night I had to call the main office at 3am so they could call and let them know that they were making way too mucho noise. I would suggest that people that have kids always put them in the 1st floor. It was really annoying not being able to rest after long days of activities with my family.

Family

10/10

Exceptional

22 Jun 2026

ALEXANDER

Over and over broken to UP maximum expectation amazing, starting with the check in, getting in the lobby, walk in the room clean with environment “NOT smoking”. Was a Very Very satisfactory experience plus every morning getting a super satisfying in a breakfast Buffet with everything to start any day with a amazing coffee machine with about 6 differents way to drink a hot wake-up senses with other machine choice to juice.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Erika

the breakfast was very good and lots of options and fress.

Family_with_children

4/10

Poor

21 Jun 2026

Kevin

.

Family_with_children

10/10

Exceptional

19 Jun 2026

Fernando

.

Family_with_children

6/10

Pleasant

19 Jun 2026

Vicente

The building is a bit old

Family_with_children

6/10

Pleasant

19 Jun 2026

Jessica

The property looks nicer inside. Thin walls - noises and weed smells. AC unit and room was moldy.

It’s okay. Likely won’t stay again though.

Self

10/10

Exceptional

15 Jun 2026

Cheryl

Everyone on staff was extremely helpful and nice! Check in was quick. Room was spacious. Pool was refreshing. Breakfast was delicious. Hotel was clean in all areas we went. We will definitely stay here again!

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Amanda

Staff was very helpful and very nice. Room was clean, except for spiders in the bathroom. Shower & fridge worked good. Great location!!
Back door to hotel by the pool did not close all the way.

Family_with_children

8/10

Excellent

15 Jun 2026

Christopher

Everything was fine

Partner

6/10

Pleasant

15 Jun 2026

Geoff

The hotel needs an update.

Partner

6/10

Pleasant

14 Jun 2026

Les

This is an older hotel with a clean outdoor pool and a hot tub open until 10p. It’s conveniently located next to a plethora of restaurants and shopping. Rooms are well apportioned and have 2 large flatscreen TVs.

What I wish I knew from reviews before our stay. Fair warning, hotel has an underlying old smell. Our first room (#212) had strong smell of mold. We tried to accept it but after 5 minutes couldn’t do it. Reported it, they didn’t push back and changed us to room #110. AC struggled to cool and around 10p started smelling marijuana, my son fell asleep, tried ignoring it until 11p or so when the smell had literally engulfed our room. I was concerned hotel may think it was coming from our room, had to report it. Got dressed reported to front desk and brought attendant into our room, we clearly could see it was coming from bathroom vents. Went to sleep in warm smelly room, woke up sweating in a warm smelly room. Requested diff room, moved us to #224, which we just had to make the best of. Still didn’t get as cool as we wanted but was acceptable and better than mold and marijuana room!

The most unsettling part was the “notice to guest” which the hotel owner required as mandatory to initials to get checked in and get room key. See photos of what this hotel makes guest sign off on. Frankly inappropriate and unacceptable. The staff were nice enough but we will not ever be staying here again!

Family_with_children

10/10

Exceptional

13 Jun 2026

Randy

That staff is very friendly. The property is very clean & safe what’s on site security at night.

Business Family_with_children

10/10

Exceptional

08 Jun 2026

Alan

Hottub was working. Breakfast was good. Room spacious

Partner

6/10

Pleasant

07 Jun 2026

Michael

This BW was \"okay.\"

The room window curtains desperately need replacing. The top sheet on the bed was \"interesting\"...I didn't investigate but looks like the mattress and top sheet need a solid look by management.

10/10

Exceptional

07 Jun 2026

Luis

Kids loved the pool. Coffee machine was perfect!

Family_with_children

10/10

Exceptional

07 Jun 2026

Joaquin

Room was comfortable and the price was not too bad.

Self

10/10

Exceptional

07 Jun 2026

Peter

Very clean through out. Great breakfast selection and great coffee. I could use a coffee maker in the-room to make decaf at night.

Self

2/10

Poor

06 Jun 2026

Jordan

Terrible pictures are deceiving. Multiple rooms with mold constant buzzing sound from electrical outlet that staff refused to address. Food in pull out couch, breakfast no show of cook on a Friday. Quiet and safe was only plus 1 star!

Self

10/10

Exceptional

04 Jun 2026

Paul

Room was Clean… Enough Towels + Products for this Family of 4. The Pool was FANTASTIC and the BREAKFAST was AMAZING!!!!!

Only issue is the WATER FILTER on the fountain was blinking RED and dispersing DIRTY WATER in the hall area leading to the dining room.

Outside of that in all HONESTY I will be staying there again in a few weeks.

It felt like an Apartment vs a Hotel room.

Thank You to the STAFF from Check in to Check out.

Sidebar: I never paid a “EARLY CHECK IN” fee before this trip as i’ve always been pretty high tiered with HOTELS.com . I paid it this time, but, would ask this be disclosed earlier next time.

Thanks.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Keith

Quick and easy!

Partner

8/10

Excellent

31 May 2026

Greg

Rooms were clean and pool seem well maintained although we were unable to find the controls for the hot tub. Breakfast was good and filling.

Family_with_children

4/10

Poor

27 May 2026

Michelle

My truck was broken in . I was parked in the first handicap parking to the door of the hotel . There’s security and cameras . So how could this have happened?

6/10

Pleasant

25 May 2026

Olga

We had an okay stay at Best Western Plus Hill Country Suites. The staff was friendly and the price was very reasonable, which we appreciated. However, our experience had a few downsides. Check-in was supposed to be at 3 p.m., but when we arrived close to 5 p.m., our room still wasn’t ready. The room was listed as non-smoking, yet it smelled strongly of smoke mixed with cleaning chemicals and dampness. Also, the light over the bathroom mirror did not work. Overall, it was an average stay — decent for the price, but there is definitely room for improvement.

Family

4/10

Poor

22 May 2026

Jesus

The TV was not working, this is the second time that this has happened, we come every month if not every 3 weeks and last month when we were here the same thing their cable was not working, and then this time we were showering and their water pressure went out, it was about 10 minutes before the pressure came back on, I don't think we will be staying here anymore

Family

10/10

Exceptional

22 May 2026

Suany

VERY CLEAN ROOM

Partner

10/10

Exceptional

19 May 2026

JESUS MARIO

All the hotel is very good

Friends_and_family Family

6/10

Pleasant

16 May 2026

Jane

I tried to call the front desk several times to inform them that I was going to do a late check-in. The staff members at the front desk would pick up, tell me to hold, and then leave me on hold for an extended period of time. On the last call attempt that I made they said to hold on and I could hear everything going on in the background and the two coworkers were visiting and talking to each other and not picking up the phone. Finally, I called back and was able to speak with someone. The waffle makers were not on and I was told they are only turned on on certain days, which I wish I would’ve known about before scheduling the hotel because having breakfast in the morning is very important to my husband. They had also run out of yogurt. The room itself was nice and roomy.

Partner

6/10

Pleasant

11 May 2026

Cliff

Room was not as clean as it could be and TV channel selections were horrible; no instructions and staff couldn't answer questions about it. About the only thing that was great was the breakfast; one of the best I've had in a hotel and cooks were fantastically good and nice!!!

Partner

2/10

Poor

11 May 2026

Jorge

They'll force the ridiculous deposit charge on you even if Expedia doesn't make that clear. Of course they could charge more for the rooms and get their money for damages there but no, they pretend like the deposit charge will cover damages. It's a clever trick to increase their cash flow and these foreign hotel owners love it.

Self

10/10

Exceptional

10 May 2026

Randy

Stay was great

Partner

4/10

Poor

05 May 2026

Arturo

Room was not clean it was 4:00-45 or pass that time. We were tired and out appointments had to be rescheduled due to room not being ready. Staff was not welcoming or courteous even after the tremendous problem.

Partner

6/10

Pleasant

04 May 2026

Cliff

Best breakfast, for a hotel, that I think I've ever had!

Partner

10/10

Exceptional

01 May 2026

Serge

Property, atmosphere and staff.

10/10

Exceptional

01 May 2026

Christian M

very good breakfast. Fresh and many options

Self

10/10

Exceptional

01 May 2026

Jeffrey

Stayed just one night because work ran over and didn't want a 6 hour round trip drive.
Nice property seemed clean and the check in and breakfast staff where nice.room was clean and the water stayed hot for my shower.
Would definitely return.

Self

2/10

Poor

26 Apr 2026

cristiano

My room was not clean!! And I just noticed in the morning! I was so tired when I arrived that I went straight to bed… next morning I noticed that was trash all over the place and some used towels… Thats horrible!

Self

8/10

Excellent

25 Apr 2026

Tommy

A little outdated and in need of a bit of TLC, but great for a one night say with the price.,

Family_with_children

2/10

Poor

24 Apr 2026

Jose

I was very disappointed as a platinum member. I paid for my room in advance because there was only a few available king size beds. When I arrived the receptionist gave me my key to a room that I did not pay for. I went back downstairs and now I need my room with a king bed that I paid for in advance. She told me since you only have one night I gave your room away to someone else they wanted the king size bed for a few nights. I told her why would you do that when I already prepaid in advance so you can’t just give my room away. She said there was nothing they can do. There should be a policy if the room is paid for in ADVANCE that room should be locked in for that customer. If the customer doesn’t pay in advance and arrives late there’s a possibility his room could be given away to someone else. But in this case I paid in advance. I will definitely be emailing the management.

Self

8/10

Excellent

23 Apr 2026

Oscar

Facilities showed some age, may be due for a remodel but otherwise comfortable and clean.

Partner

8/10

Excellent

21 Apr 2026

Kristine

Breakfast was delicious, freshly made

Self

2/10

Poor

19 Apr 2026

Karen

Roaches in the bathroom, dirty furniture, musty smell. I brought it to the attention of the front desk and they were not helpful. I left 3 hours after checking in and drove home.

4/10

Poor

19 Apr 2026

Maria

There was no tv controls in the room, and when we asked for them they said the cable was not working, the night stand were not clean it had cup marks, honestly the room was not clean it looked like they just did the beds and stocked towels

6/10

Pleasant

10 Apr 2026

Sara

Breakfast was disappointing. The eggs were cold and not fresh. The coffee machine was not working properly. Overall, I did not enjoy the breakfast experience. The front desk staff was also not very professional.

Self

8/10

Excellent

06 Apr 2026

Christopher

Inside and outside kept maintained and clean. Breakfast fresh. Only complaint is waffles only available on weekends.

Partner

10/10

Exceptional

26 Mar 2026

Tim

Room was very clean. No bottled water so you have to bring your own.

Self

8/10

Excellent

23 Mar 2026

Justin

Sink stopped up. No parking at night. Never saw staff only when we checked in

10/10

Exceptional

23 Mar 2026

Brandon

Everything was great. Clean rooms and staff was very helpful.

Friends

10/10

Exceptional

22 Mar 2026

lori

Parking lot does get full by 11 pm. Great beds and shower. We will stay again.

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Noemi

It wasn't as clean as it should be found some cigarette buds and the televisions DidNot work at all.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Alfred

We would stay there again!

Partner

6/10

Pleasant

19 Mar 2026

Nathaniel

The common areas were nice and the breakfast was good. The rooms were adequate with comfortable beds. The carpet in the rooms was a little gross, and there were stains on the sofa. While it was adequate for a one night stay, the photos made it seem much nicer than it actually was.

Family_with_children

10/10

Exceptional

19 Mar 2026

Rene

We liked the breakfast and the remodeled rooms. Great experience for a family or four.

Friends_and_family Family

8/10

Excellent

18 Mar 2026

Angie

Nice trip great location

Family_with_children

4/10

Poor

17 Mar 2026

Daniel

The rooms are ok. We just had a bad experience. The first room the bed was not made and looked as if someone had just gotten up from bed and the room was dirty. When the nice gentlemen switched us room, the second room the shower had no curtain. It was late so I proceeded to take a shower and when I reach out for the towel the first one was soiled and had long strands of hair on it. I reach for a second one and I clean my face and then I find some white gunk stuck to the towel. I will add that the towel was very thin and was also coming apart. I did go downstairs and the gentleman replaced the towels and provided a shower curtain for me to hang.

Breaksfast was great and the kitchen man was really attentive and nice .

Unfortunately I’d be scared to try it again and waste my money on a bad experience

Partner

10/10

Exceptional

17 Mar 2026

Efrain

Rooms are very clean, staff is very friendly. Breakfast was amazing, huge variety of food compared to other Hotels we’ve stayed at before. Definitely booking here again in the future!

Family_with_children

10/10

Exceptional

09 Mar 2026

Steven

Some rooms are abit banged up and could use a light remodeling but overall very comfortable, clean with amazing staff. Best price for what we got in that area. I recomend

Family_with_children

6/10

Pleasant

08 Mar 2026

Gabriela

Very clean

8/10

Excellent

08 Mar 2026

Adam

Breakfast was good, pool was relaxing but a little dirty, staff was nice, just about everything was good minus the beds they weren’t too comfortable.

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Alan

Good location off 281 heading in to San Antonio. Bed was comfortable & slept great!! Overall a good hotel for the price.

Family

8/10

Excellent

02 Mar 2026

Hilda

Breakfast was outstanding room very clean, no coffee in room., black out curtains had holes in them many, somewhat noisy, tapping on door not ours intermittent through the night,tv good,

Friends_and_family Friends

8/10

Excellent

27 Feb 2026

Todd

Clean

Family_with_children

10/10

Exceptional

23 Feb 2026

Monty

Staff was great , clean rooms and great breakfast and clean bathroom clean lobby

Pet

8/10

Excellent

17 Feb 2026

Jo

Everything was nice and clean. I didn't eat breakfast, but it smelled good. The parking lot is absolutely terrible, so tiny.

Self

10/10

Exceptional

15 Feb 2026

Jason

Room was clean. Had to ask the front desk for blankets and sheets for pull out bed and didn’t have any extra pillows

6/10

Pleasant

12 Feb 2026

Ethnna

Mattress was horrible it hurt my back. Also twice someone try to open door. Didn’t feel safe so I ck out same day.

Self

10/10

Exceptional

05 Feb 2026

Michael

A good experience. Very friendly and accommodating staff.

10/10

Exceptional

05 Feb 2026

Kim

Nice place, clean

Leisure Partner

10/10

Exceptional

01 Feb 2026

Marc

Excellent

Leisure Partner

2/10

Poor

26 Jan 2026

Ivan

Heater and refrigerator were extremely loud. Our stay was during the icey storm weekend days in San Antonio and RN my wife had to work at the hospital next morning so we got a room here instead of driving w/ ice on the road. We noticed around midnight that both heater and fridge were loud. They hindered our rest which was the whole point of us buying a night here. Management never got back to me on this either. Customer service isn’t there.

Business Partner

10/10

Exceptional

25 Jan 2026

Steven

Clean room friendly staff. Overall very. Satisfied with my stay

10/10

Exceptional

25 Jan 2026

Larry

Nice stay

Leisure Self

8/10

Excellent

19 Jan 2026

Jessica

The staff was fantastic. The room.was clean, good pillows and water pressure

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Megan

Friendly staff

8/10

Excellent

09 Jan 2026

Robyn

The front desk and housekeeping staff were polite and helpful. The weekend breakfast chef was gracious and the eggs were scrambled perfectly. However, the weekday breakfast cook (who wore his shoulder length hair down the entire first week of my stay) micromanaged my movements, curtly correcting me if I didn't adhere to his protocol while I filled my plate and even accused me of using the yogurt machine incorrectly, which I did not. This continued throughout my stay, and the environment became increasingly more hostile until this morning when he told me to use tongs to grab my own piece of bread to toast it. He also shouted at me to \"have manners\" as he stalked away into the lobby area. I have now canceled the four day extension of my stay at this beautiful property. What a shame.

Business_and_leisure Self

6/10

Pleasant

06 Jan 2026

Al

Bathroom needed to be cleaned better.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Precious

I enjoyed my stay