Staybridge Suites San Antonio

Staybridge Suites San Antonio - Stone Oak

United States , San Antonio - TX
SAN ANTONIO , 808 N Loop 1604 East
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100 reviews shown

10/10

Exceptional

28 Apr 2026

Eric

Pool was not open but nice place nice breakfast

Partner

10/10

Exceptional

22 Apr 2026

shelley

Staff was good

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Manuel

The room is very clean.
The kitchen too

Partner

6/10

Pleasant

16 Apr 2026

Bonnie

I hate to write anything bad…. But the rooms
Are dated. Worse than that, they are doing renovations and even though we checked in specifically to rest, it felt like the ceiling would cave in over the bed at 8 am. It was so noisy we decided to leave.

Partner

8/10

Excellent

12 Apr 2026

Asencio

Breakfast ok

10/10

Exceptional

11 Apr 2026

Lisa

Amazing stay! Gloria took care of us each morning at breakfast making sure the breakfast buffet was fresh, well stocked and clean! She was friendly, upbeat and kind! Room was perfect and employees had the best customer service!

Family_with_children

10/10

Exceptional

06 Apr 2026

Anna

Our stay was nice the hotel was clean and the staff was very friendly and courteous.We did not utilize the pool nor the gym.

Partner

6/10

Pleasant

05 Apr 2026

Leticia

We had room 222. The linens were clean but the carpet smelled and burned my nose so bad and needs to be replaced! The cleaning staff do as much as they can but the hotel could use a little investment in new carpet and furniture. The staff was kind and courteous.

8/10

Excellent

27 Mar 2026

Carolina

Nice hotel, nice staff

8/10

Excellent

24 Mar 2026

Maretta

I wish hotels paid more attention to their pet areas too. Dogs dont like to use areas with minimum grass and trash everywhere.

Pet

6/10

Pleasant

20 Mar 2026

Jimmy

Beds were dirty

Friends_and_family Friends

10/10

Exceptional

12 Mar 2026

Francisco

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Chaquella

The staff was friendly, professional, and knowledgeable. This location is convenient with a lot of shopping centers, restaurants, and attractions near. The building has a fresh smell but there were a few roaches that resided in the bathroom area, and someone should come spray to prevent these type of visitors in the future.

Self

4/10

Poor

09 Mar 2026

Janie

Our stay was unfortunately disappointing. When we arrived, we were not greeted in a welcoming manner, which set a poor tone for the start of our stay.

The biggest issue was that we did not have any hot water. When I called the front desk, the employee on the phone said she would see what she could do about it. The next morning, I spoke with a gentleman at the desk who stated they had reset the system but that no maintenance staff would be available until later that morning. As a result, we still did not have hot water.

I also spoke with another guest staying at the hotel who said they were experiencing the same problem, so it appeared to be an issue affecting multiple rooms.

Overall, the lack of communication, the inconvenience of not having hot water, and the unwelcoming service made our stay frustrating. I hope the hotel addresses these issues for future guests.

Partner

10/10

Exceptional

05 Mar 2026

Genaro

Friendly staff. Great atmosphere. Very nice rooms. Construction on freeways, but that is always a challenge everywhere. Easy access to several restaurants and stores in the area.

Self

10/10

Exceptional

26 Feb 2026

Rebecca

Yes room was clean staff was awesome

Partner

6/10

Pleasant

07 Feb 2026

Christopher

Construction!

Business Self

8/10

Excellent

04 Feb 2026

Jennifer

They were in renovation mode, but kept everything very nice and clean. Good breakfast too

8/10

Excellent

25 Jan 2026

Domonique

It was nice.

Business Self

10/10

Exceptional

13 Jan 2026

Ruben

Your staff member Jen, went above and beyond the call of duty to mail us a mobile phone we left or lost on the property. She taught us how to create the mailing label and follow the shipping process. Without her very excellent customer service, we would be spending a lot of money on a new phone. We will stay at your property every time we are in San Antonio and recommend the Stone Oak Staybridge Suites location to others. Thank you, Jen….you are a top notch professional! Ruben Iguaran

Leisure Pet

10/10

Exceptional

13 Jan 2026

Kathryn

Delicious

Partner

6/10

Pleasant

10 Jan 2026

Melissa

Hotel was under construction therefore amenities were not what they could have been. It would have been nice to have been notified ahead of booking that facility was under construction. Noise level was never an issue but full display of breakfast and social hour amenities would have been great. Room was spacious but bathtub could have been cleaner. Air conditioning worked the best from most places I have stayed.

Friends_and_family Family

4/10

Poor

04 Jan 2026

Valerie

Room was a complete wreck. The furniture was broken. There were moth holes in the curtains. Stains on the floor. Breakfast was terrible. The hot tub was set to about 94 degrees (Luke warm).

It’s not all Staybridge locations. Just this one at 1604 and 281 in San Antonio. 10 out of 10 won’t boom here again.

Leisure

8/10

Excellent

02 Jan 2026

Marisol

Was ok, just need improve the variety

10/10

Exceptional

02 Jan 2026

Eileen

Clean room! Very nice

Business Self

4/10

Poor

30 Dec 2025

Marlow

The staff was nice but unfortunately I did not feel safe with the construction going on. Would have been nice to have known about the construction prior to arrival. The hotel room was clean but all in desperate need of updating. Which I guess is what they are doing with the construction

Leisure Family

8/10

Excellent

28 Dec 2025

Pamela

Room very clean, we like the shampoo and soap dispensers. Breakfast was amazing with many choices and some different choices the 2nd morning. Even with the construction of the new lobby which was almost done, it is a very nice hotel with great staff and would stay here again.

Friends_and_family Family

2/10

Poor

28 Dec 2025

Emilio

The room was not clean and the furniture was dated, smelly and abused. House keeping never checked by our room and never changed our trash bins, towels or sheets out.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Shafin

Clean rooms and friendly staff.

Leisure Family_with_children

6/10

Pleasant

22 Dec 2025

Mugdha

Property was under renovation when we reached , half of the area was closed because of that. It should have been specified while booking that work would be going on as we had a kid with us and didn’t want him running into machines or any kind if dust etc.

10/10

Exceptional

19 Dec 2025

Elizabeth

We had a wonderful stay, our rooms were clean, breakfadt was delicious and the front desk clerk was so nice.

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

matthew

Room was great. Staff friendly. Only recomendation i would give is if the hotel could have some toiletries for sale because my son forgot something but they didnt have anything as far as toiletries in the pantry like a brush.

Leisure Family

10/10

Exceptional

07 Dec 2025

Francisco

yes

10/10

Exceptional

07 Dec 2025

Peter

Very nice hotel. Very clean throughout. Great breakfast area and selection.

Self

6/10

Pleasant

01 Dec 2025

Rizwan

It was okay. Front staff is really nice

Leisure Family

2/10

Poor

01 Dec 2025

Jonathan

We were put on the 5th floor apparently the fifth floor is where everyone that has pets goes. My girlfriend was woke up by dogs barking and rooms around us the first two mornings and the third morning I was woke up by a dog running up and down the hallway barking when I went out it acted like it wanted to buy it so I called front desk and it took 45 minutes for someone to show up and take care of the dog when I asked for a refund or partial refund I was told that they would give me IHG rewards points I'm not happy

Partner

10/10

Exceptional

30 Nov 2025

Prisma

The guy who was cleaning up around the buffet had THE MOST BEAUTIFUL customer service I have ever experienced. He was very welcoming inviting and friendly. As we were exiting the elevators he told us good morning and that breakfast was being served.

Leisure Family_with_children

8/10

Excellent

30 Nov 2025

Karla

Incomplete furniture on room, breakfast is always eggs with potato, and some other similar ingredients everyday.

Leisure Pet

8/10

Excellent

29 Nov 2025

connie

10/10

Exceptional

26 Nov 2025

Guadalupe

All good

4/10

Poor

23 Nov 2025

Karla

Everything was fine, til I saw bugs in the kitchen on both of my days!!

Self

2/10

Poor

21 Nov 2025

Lisa

Hotel is dark and gloomy. Needs some upgrades. Doesn’t smell very nice either. Hall smells like cat urine very strong odor. Would hold my breath to get to elevator. Floor looked like it was not swept or mopped and carpet stained. Shower doesn’t work very well. Water comes out of spout while showering so it takes away from water pressure. Would suggest more lighting in parking garage for safety.

10/10

Exceptional

21 Nov 2025

Philip

I see everything of the above and friendly people I would love to come again!

Leisure Self

2/10

Poor

21 Nov 2025

Rochelle

First off they had bed bugs and roaches crawling everywhere.

Friends_and_family Family

8/10

Excellent

20 Nov 2025

Richard L

The facility is dated but functional, met my needs, and was economical.

Self

2/10

Poor

16 Nov 2025

John

My iPad was stolen from my room!!

Business

4/10

Poor

15 Nov 2025

Jason

It is quite obvious this hotel has not been updated in decades. The old style magnetic card readers on the room doors are super easy to clear the strip. All but two of the nights I needed to get my key re-programmed.

As for the room itself. It was fairly clean and all the ammenties worked, but there was quite a bit of damage in the room. Gouges in furniture, cabinet doors handing off hinges, and the closet frame was seporated from the rest of the wall.

It also had a real Overlook Hotel with poor lighting and dingy walls.

I will not stay again.

Business

8/10

Excellent

11 Nov 2025

Vegonia

Clean room

6/10

Pleasant

10 Nov 2025

Holly

Upon arriving, our first impression of the exterior and lobby was positive. It appeared to be a very nice, high quality hotel. However, things went downhill quickly after checkin. We arrived at nearly 5pm, but our room still wasn’t ready. The front desk staff made it sound like it was still being cleaned. So we waited for a while. I don’t mind waiting a bit longer for a properly cleaned room. But that is NOT what we got. Our room was filthy. We booked a two bedroom suite with a kitchen and just to list a few things: the handles on several upper cabinets were sticky with syrup, there was still bits of food stuck in the sink and disposal, every single door handle in the room was smeared with visible fingerprints, one bedspread was covered with long black hair and shorter hair - possibly pet hair. The only lighting in the bedroom comes from two bedside lamps, and one of them was blown out. There were food crumbs all over the seats of the chairs, as if the cleaning staff had not even pulled them out to check. We found candy crumbs on the floor in both bedrooms, large stains all over the chairs, carpets and sides of the bed from spilled drinks. The living area had two ottoman cubes on wheels. We opened them up and the inside contained the previous guest’s candy wrappers!!! Like 20 or more! The living area furniture was in total disrepair with rips, holes, and tears. I took pictures of everything.And the road construction on1604 goes on ALL night fyi. Positives: beds were comfy.

Friends_and_family Family

8/10

Excellent

10 Nov 2025

Malissa

Super friendly staff and very clean.

Leisure Partner

2/10

Poor

04 Nov 2025

Erika

Full of roaches and mold hotel only refunded half my money and my son got sick

4/10

Poor

02 Nov 2025

Sarah

Room felt neglected; multiple stains on carpet and chairs. Breakfast was limited with few good options

Leisure Family

6/10

Pleasant

28 Oct 2025

Tass

Staff were friendly room was ok, but saw a couple of small cockroaches in room, one was alive and one was dead. In the hallway it seemed like some rooms had smokers in them. In the lobby and especially in the breakfast area, it had a bad smell! Outdoor area was nice, with plenty of sitting areas to work or relax.

Business

8/10

Excellent

27 Oct 2025

Natalie

For an old hotel it was fine overall. This was my first time choosing an IHG hotel and I wanted to like it more. As soon as we got in the room there was a bad smell which turned out to be a trash can full of the last guests trash. There was some staff that were rude when I informed them the drink machine was either empty or stuck. Even after I said thank you for trying to fix it, I was ignored. The wall by the toilet had brown stains on them that I actually cleaned with my own Clorox wipes which made me feel like the cleaning standard is not so good. Other than that, most staff were kind and helpful and the room overall was comfortable. I did find the bed to be comfy and the sheets looked and smelled clean. I ultimately chose this hotel for the gym and the stove availability in the kitchen area. I wish they had a full set of dumbells in the gym. They were missing a set of 30lb and ONE 40 lb l. But that wasn’t a big deal. Not sure if I would leave Hilton or Marriott for IHG though.

Business Family

10/10

Exceptional

22 Oct 2025

DELINA

The room and staff were lovely. They also accept my do with no hesitation.

Friends_and_family Family

10/10

Exceptional

22 Oct 2025

Rolando

Great service and cleanliness.

Family

4/10

Poor

21 Oct 2025

Justin

Staff was very friendly, however our rooms were dirty. The floors were dirty and stained, there was a female fingernail found on the floor in one of my rooms. The door in one room was loose and had to be held closed from the inside by a chair.

Business

8/10

Excellent

20 Oct 2025

Angela

The breakfast had a good variety and the staff was very friendly. Unfortunately for the hotel the construction on the highway all night long was extremely loud and would wake us up all night. Other than that, the stay was very nice.

10/10

Exceptional

16 Oct 2025

Francisco

Beds were super comfortable.

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Marc

Nice , clean, renovated King Suite with a kitchen. Very comfortable bed. It was very quiet. We will be staying another night tonight.

Partner

10/10

Exceptional

09 Oct 2025

Aaron

Friendly staff, lots of breakfast options. Very quiet

Partner

6/10

Pleasant

02 Oct 2025

Cynthia

It suited all ages

2/10

Poor

29 Sep 2025

Jadwiga

This property is full of ROACHES! I have pictures of finding roaches not only in our room but in the hallway, downstairs restroom, and unfortunately, even in the plastic container where they kept the bagels. We had NO A/C, we went to target to buy a fan and spent $60. They have NO housekeeping on the weekends, so no extra towels. Staff compt us for one night and tried hard to accommodate us to move to another room. We had my elderly parents with us and it was too difficult to move everything. Breakfast was horrible. Only ate a bagel. Sausage was tough and the French toast were thins slices that were hard. Food didn’t look appetizing so I personally didn’t try anything else, and after seeing the roach in the bagel container, I didn’t want to eat anything at all. The soda machine had mold inside the ice maker where the ice comes out from. It’s disgusting! Very noticeable and no one thought to clean it out. We were there 2 nights and noticed it as soon as we walked up to it. Other rooms had issues with A/C too, other customers mentioned it to us when they overheard us complain about it. Someone’s truck window got busted from parking on the front side of the building. We ended up parking in the basement, definitely recommend that if you decide to stay. The shower rods in our room were falling apart. The bathtub is super slippery. Just be careful!

Leisure Family

8/10

Excellent

19 Sep 2025

Jeymi

Everythi

8/10

Excellent

03 Sep 2025

Jorge

Nice hotel, family trip had a great time

Friends_and_family Family

10/10

Exceptional

02 Sep 2025

William

Friendly staff and a nice facility

Business Partner

8/10

Excellent

31 Aug 2025

Karen

This is a great spot, has a great staff and is clean. Breakfast was poor. Waffle maker was empty and the hot food not good. The hotel has many signs of

6/10

Pleasant

31 Aug 2025

Maria

As soon as we got there saw roaches on the counter and on the bed. Half the channels on the tv did not work and picture came in choppy.

Family

6/10

Pleasant

26 Aug 2025

Asia

The staff is amazing but the facility smells like dogs!

8/10

Excellent

22 Aug 2025

Michelle

The staff was very nice and seemed to have good camaraderie during the morning/breakfast. I liked seeing that. The breakfast was excellent. When we arrived, the smell (air freshener, maybe?) knocked the wind out of us and it was in the hallway as well. We are not scent-sensitive people either. The room was clean except the light fixture by the couch had an inch of dust under it. The bed and pillows were so comfortable.

Friends_and_family Family

4/10

Poor

16 Aug 2025

Keith R

Cockroaches in room pool deck dirty not cleaned up after telling them Staff

Leisure Partner

6/10

Pleasant

07 Aug 2025

Luciano

Quiet

Business_and_leisure Partner

10/10

Exceptional

19 Jul 2025

Peggy

Loved the kitchen, living room. Separate bedroom and bathroom. Grill outside was nice, patio outside by the pool was nice as well as the hot tub. Breakfast was great. Small dinner Wednesday though Friday was good. Was there for my son's graduation at Lackland AFB 25 minutes away. Loved our stay. Oh, free laundry was nice too!

Partner

10/10

Exceptional

14 Jul 2025

Leticia

Everything was close by

Business_and_leisure Friends

10/10

Exceptional

30 Jun 2025

Jeena

Good option in budget. It’s 30 min drive to the falls

Leisure Family_with_children

6/10

Pleasant

25 Jun 2025

Barak

No housecleaning on weekends; noone ever cleaned our room and we were there for 5 days.

Leisure Family_with_children

8/10

Excellent

22 Jun 2025

Lance

We had a nice stay Thursday and Friday night. Saturday night the other guest were extremely loud when trying to sleep which was after 2am. Bed was comfortable. Front desk employees could have been a little more inviting.

Leisure Family

10/10

Exceptional

15 Jun 2025

Elnorah

Leisure Family_with_children

4/10

Poor

15 Jun 2025

Cesar

Hotel it’s ok from outside but from inside the rooms very old furniture and in around sofa , found couple of roaches , need improve
Breakfast was horrible and no coffee and no cups for the coffee , when I ask to attendant for one he said we don’t have any more , we out of it , same as regular coffee
I guess you get what you pay , because I stay only one night , I didn’t make it big deal
I won’t go back to this hotel
I prefer to pay little extra but sleep comfortably and clean

Leisure Family

2/10

Poor

02 Jun 2025

Verified traveler

Unacceptable

NEVER have I encountered a room in this condition. I would expect this from a cheap chain of hotels, not IHG. There was pet urine & feces stain throughout the carpet/furniture. Desk chair chewed up. Room was unsanitary

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Citlalli

It’s a good

Partner

10/10

Exceptional

28 May 2025

Jana

It was amazing the kids had fun it was comfortable, and the rooms loved it was a little apartment for our family of 5

Friends_and_family Family

8/10

Excellent

27 May 2025

Ernest

A light outside kept blinking.

Leisure Partner

10/10

Exceptional

20 May 2025

Carmen

Great hotel

Was a great time with family to celebrate the UTSA graduation ceremony of my daughter. We will be able surprise her with a gift leave in front desk.

The room is very comfortable, the rooms has great space and all things you need.

The kitchen is awesome too.

We only missed the texas waffles in the breakfast

Friends_and_family Family

10/10

Exceptional

20 May 2025

Jonathan

Check in was easy, the room was nice and very clean

Leisure Family_with_children

6/10

Pleasant

18 May 2025

Verified traveler

Served its purpose

The room was ok. It did have a bad smell, maybe from sink…not sure where it was coming from. The bedding needed to be replaced. Asked for entire bedding including pillows, but they only brought sheets, pillow cases, and cover. Also, it took a while for requests to be brought to the room.

It was nice and quiet during our stay. The breakfast was decent. Checkout at 12pm was nice as well.

Partner

10/10

Exceptional

18 May 2025

Felix

Good one

6/10

Pleasant

16 May 2025

troy

Disappointed and Not pet friendly

This property was advertised as pet friendly. We took our 2 medium size dogs. Our room smelled of urine. We had to spray to cover the smell. The pet areas were not taken care of. They had trash and a lot of debris. There were no poop bags or receptacles to throw poop away afterwards. The breakfasts were less than ideal, and that was our second reason for choosing this hotel. The hallways didn’t look like they had been vacuumed in a while.

Friends_and_family Family

10/10

Exceptional

11 May 2025

Verified traveler

I had a great stay at this hotel. The staff was friendly and professional, the room was clean and comfortable, and the location was very convenient. I appreciated the amenities and the overall atmosphere was welcoming. Would definitely stay here again

Friends_and_family Family

2/10

Poor

04 May 2025

william

non existence stay!

did not stay at hotel, could not find signage with total traffic construction on road ! when i booked there was no exit info for hotel !. total nightmare trying ti find hotel, exspecially if not from area! Thanks for charge of non exisitence stay!

Friends_and_family Family

10/10

Exceptional

02 May 2025

Salvatore

Awesome

Great.

Business

2/10

Poor

01 May 2025

Ric

This hotel has a good size suites nonetheless it packs a funky smell & their A/C went out on our suite. The hotel management gave us three options. Stay in the room w/o A/C, downsize from a suite of 5 to a suite of 4, or checkout. When asked about a refund they refused and referred us to Expedita. Expedia had the same results, Hotel refused to refund to Expedia as well. So, Be aware of this hotel....

Leisure Family_with_children

10/10

Exceptional

21 Apr 2025

Carlos

Looks like they were short off staff i was 5 days at the hotel and just 2 of the 5 days the rooms were cleaned

Leisure Family

10/10

Exceptional

20 Apr 2025

Angela

Love room. Food was just ok

Leisure Family

10/10

Exceptional

17 Apr 2025

Julie

Great stay

We loved our stay. We had a top floor and corner room away from the noise and we were able to sleep so good. The amenities were fantastic. Loved having the kitchenette and ice maker. Breakfast was great and we were pleasantly surprised by the happy hours with food and complementary beer and wine. We will definitely be coming back!

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

James

Great hotel, will stay again.

Business_and_leisure Family

4/10

Poor

25 Mar 2025

Patricia

Horrible breakfast and dirty bathroom