Name: Residence Inn San Antonio North/Stone Oak
Address: 1115 North Loop 1604 East, San Antonio, 78232, US

6/10

Pleasant

16 Jul 2026

Vishwanath

It is an old property. I found a roach and insect in my room.Breakfast and coffee were good.

Family

8/10

Excellent

15 Jul 2026

SURESH

Kitchen staff was very friendly and helpful

Family_with_children

2/10

Poor

12 Jul 2026

Christopher

Terrible, terrible, terrible!!!

Partner

4/10

Poor

10 Jul 2026

john

this is a non smoking please but the smell of mariaguana was super strong and they did nothing about it. The phone to ask for help does not work and they did nothing about it, I called because I forgot very expensive glasses and their phone was always busy. The ice machine was not working some things are broken in the hotel and nothing is done.. one more thing they do not clean your room while you are there. Also the day of check out at 830 they were telling us that we needed to check out when check out is at 12 pm...

Family_with_children

10/10

Exceptional

10 Jul 2026

Lana

The hotel was adequate. The breakfast was okay. The room was far from the elevator. The pool could use some work. It was a little unnerving because security was always looking at you, made you feel as though you were a suspect. I liked that it is right off the highway and not far from a Crisby Kreme store where you can see donuts made. Would I stay again? Not sure. Probably only if I have to. The nightly rate was good.

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Selena

Starting with the check in, that went well. The employees were very welcoming, helpful and polite, making check in a breeze and comfortable. The room was nice, clean and very roomy. Only downfall was the TVs were outdated so no streaming services were provided(Netflix, Hulu, Disney+) just regular cable. Also the room did not have central air(A/C) they had loud noisy window units that couldn’t sustain cooling such a big space. Having it been a Marriott I feel things Iike that should be updated and the room should have been off limits due to the non working AC in this hot Texas weather.

Partner

2/10

Poor

19 Jun 2026

Jakia

My review is not just for the hotel but for hotels.com. Hotels. com cancelled my booking and when I got there I didn't have a room. The staff was wonderful enough to help us and offer 2 rooms instead of the 1 I booked. The hotel staffed made it a better stay but hotels.com tried to ruin it. As of 6/19/26 I have not heard back from hotels.com as to getting my money back because I was charged twice.

Friends_and_family Family

2/10

Poor

17 Jun 2026

Quincy

This place was trash, nasty, rundown, and down right ugly. I really want my money back ASAP

Friends_and_family Family

4/10

Poor

15 Jun 2026

Kendriea

1st asked for a 2 bedroom suite; that is what I booked when I arrived they had to split us; glad my party was old enough; 2nd billed for a pet fee; my animal is a service dog; still waiting for that credit to adjust. 3rd the pool needs a deep cleaning and the hot tub would not work. Gym floor was wet; the free breakfast needs a new chef or pre-cooked vendor needs to be changed. I hope they go under renovation soon for the price and the property is not worth it. Sorry to the staff ; I know yall are doing the best you can .

Pet

10/10

Exceptional

09 Jun 2026

ELSA

We enjoyed our stay!

Friends

6/10

Pleasant

24 May 2026

Robert

Hotel is aging, has seen a lot of use, housekeeping not so good, breakfast good, even numbered rooms are quieter as they don't face the noisy Costco loading dock with its early morning truck deliveries.

Self

10/10

Exceptional

22 May 2026

Andrew

Great stay.

2/10

Poor

10 May 2026

Kurtis

My tv didn’t work the air didn’t work and no cold water

Partner

2/10

Poor

02 May 2026

Alvino Jr

As a Marriott loyalist, this property fell short of the brand’s standards I’ve come to expect. The rooms and common areas are in need of a thorough deep clean and significant updates. Unfortunately, I won’t be returning, and I’d hesitate to recommend this location to fellow travelers.

Self

10/10

Exceptional

12 Apr 2026

Terry

Room was very clean

Partner

10/10

Exceptional

10 Apr 2026

Debra

I

8/10

Excellent

25 Mar 2026

Victoria

This has been a great hotel to stay at. My doctor's office is around the corner. You have at least 3 restaurants within walking distance. You also have Walmart and Costco nearby. Just didn't like that whomever was staying at the 4th floor above us kept on stepping hard since 5am. Also the water pressure was low this time around.

Family

8/10

Excellent

14 Mar 2026

Zane

Yes it was great..Hot Tub. Location very convient

Friends_and_family Family

4/10

Poor

03 Mar 2026

Surinder

Didn't use and i didn't feel safe enough to go there

Self

10/10

Exceptional

26 Feb 2026

Andrea

Spacious room and conveniently located to restaurants

Partner

10/10

Exceptional

20 Feb 2026

Angelita (Angie)

Everything was just right!!

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Elida

It was good, but shower was very dirty and sofa bed mattress was terrible.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Dannielle

The two ladies that work there are the reason I stayed, I didn't get their names but they work the 3 to 11 shifts, absolutely beautiful people, so welcoming, so friendly so professional they truly need to teach a customer service class.

Leisure Family

10/10

Exceptional

01 Jan 2026

Jamal

Everything was awesome, the room was more then comfortable, and the breakfast really came in handy!!

Friends_and_family Family

4/10

Poor

17 Dec 2025

Mendy

There was mold in the bathroom on the walls. The tub had stains, and a rubber mat covering up all the other stains and discoloration. There were also stains on the couch and carpets. I made another review, and someone called me regarding it. Stating they were doing renovations. I asked more than one employee if they were working on upgrades for the hotel. Their response was not that I'm aware of. So that also told me they are not truthful.

10/10

Exceptional

02 Dec 2025

Michelle

All the staff was fantastic!

10/10

Exceptional

23 Nov 2025

Dalia

Room very clean and comfortable

Partner

10/10

Exceptional

23 Nov 2025

Mark

Sierra the front desk clerk was fantastic; cordial, friendly, and efficient.

10/10

Exceptional

23 Nov 2025

Sophia

The staff was so nice!!

Family

2/10

Poor

18 Nov 2025

Arcelia

Needs major update! The rooms were dirty. Staff was friendly!

Leisure Partner

8/10

Excellent

12 Nov 2025

Michael

Check in staff were very friendly and accommodating. Location is convenient to everything I needed

10/10

Exceptional

08 Nov 2025

Diane

Room clean, very nice staff!

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Christine

Clean rooms beds are great

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Abel

The quality you expect from a Marriott brand and with a Residents Inn feel. Very enjoyable stay!

Leisure

8/10

Excellent

29 Oct 2025

Alex

I didn't like that we were charged 2.50 per night for the parking

Leisure Family

2/10

Poor

12 Oct 2025

Amy

The room looked outdated. The beds were not comfortable. the skirt around bed was torn. The sofa bed was not appealing. Tattered carpet. Wallpaper looked to be peeling and not sure but May looked like mold. Staff was friendly. I personally would not return.

Leisure Family

10/10

Exceptional

04 Oct 2025

Sean

N/a

10/10

Exceptional

26 Sep 2025

Linda

Great place to stay

10/10

Exceptional

18 Sep 2025

Linda

Great place to stay

4/10

Poor

18 Sep 2025

Maria

I normally do not say nothing negative but this hotel smelled like pee and wet dog through out the hallways and when we enter the room it also smell dirty, it was dusty and the carpet near the fire place was missing a piece. I had driven 12 hours and I did not expect to walk into this hotel. I had picked this hotel because I have stay in previous ones like this one but I never had this experience. I had to check out the next day and still got charge for their fees for canceling but I was not going to stay there with my family.

Leisure Family

10/10

Exceptional

14 Sep 2025

Erika

Clean

Leisure Family_with_children

2/10

Poor

09 Sep 2025

Carrie

After checking in and showering, I sat to eat at the dining table and found a roach on the table. I turned around and there were several roaches scurrying around the counters. I immediately called the front desk; they gave me another room. the other room was better but still had tiny dead bugs on one of the beds. It was so late that I didn't have any other options, so I stayed in the cleaner of the beds. I got up early and checked out, since my booking was with a 3rd party they could not comp my room. I just hope they take my advice and fumigate that entire hotel.

8/10

Excellent

06 Sep 2025

Jeffrey

Great stay except for the Mattress

The stay was great except for the spring mattress because every time we rolled over, you can feel all the springs! We sleep on a foam matters and this was 4 out of 10 for the matters.

Business

4/10

Poor

06 Sep 2025

Edin

Never recommend

Leaks when it rains. Does not provide complimentary water but it is displayed in the entrance in a bag.

Partner

10/10

Exceptional

25 Aug 2025

Karie

Great location/ great value

For the price with having buffet breakfast, a pool with a hot tub, and a basketball court, you could not beat this. Staff was exceptionally kind and helpful. Great location.

10/10

Exceptional

19 Aug 2025

Oscar

nice place

Leisure Self

8/10

Excellent

15 Aug 2025

Randall

I liked every room had a kitchen, living rm and separate bed rm. Nice firm bed, the bat tub could have used a matt and it appeared dingy. Overall i was satisfied with the rm for what it cost. Ah and the breakfast was good and filling. Cerals, eggs, sausage, bread and bagels

Business Self

10/10

Exceptional

14 Aug 2025

Manuel

Second time staying here, very nice rooms

Leisure Partner

2/10

Poor

07 Aug 2025

Ram

this place is very rundown. And the room had a window air conditioner that did not even cool in a peak San Antonio summer.

6/10

Pleasant

30 Jul 2025

Rosita

I love the location, but they need to remodel, there were some issues, kitchen sink leaking, the tub on the shower the water was not

Partner

6/10

Pleasant

26 Jul 2025

Verified traveler

Old hotel

Hotel in general ok, but old, bathtub with rust, cockroaches, and old, and dirty and old sofa. Gym worked only 1 equipment. Service was good , but hotel was old

Friends_and_family Family

4/10

Poor

19 Jul 2025

Mindy

This hotel is very outdated, all the bedding stuff is stained the bed skirt is stained the laundry facility is nasty and old i will probably end up sleeping in my car at the airport. Marriott should be asahmed of themselves

Leisure Family_with_children

10/10

Exceptional

19 Jul 2025

Jonathan

The whole staff rocks!

Leisure Family_with_children

8/10

Excellent

14 Jul 2025

Khadijat

Nice Stay at Stone Oak

It was a short two night stay. Did not have a chance to use the pool or hot tub because of constant threat of thunderstorms. Front desk staff super friendly and accommodating. Housekeeping staff efficient and responsive. Hot complimentary breakfast adequate and decent variety. All day coffee bar nice addition. Nice Stay at Stone Oak

Self

8/10

Excellent

13 Jul 2025

Karina

Its was good but there was a few roaches in the room

Friends_and_family Family

8/10

Excellent

07 Jul 2025

Cassandra

Nice property and easy access to highway. Staff was very friendly and helpful. The beds were not comfortable and the bedding was lacking. Our fitted sheet kept popping off and they don’t have any mattress protection. The property was kept fairly clean but the bathrooms seemed like they were just quickly wiped down and not actually cleaned. The pool and hot tub were nice and my kids enjoyed them. Breakfast was okay. It was a holiday weekend and I don’t think they were prepared to serve so many guests. We got tired of waiting for things to be refilled and ended up going to the donut shop right next door. Overall it was a good stay for the price and we would stay again.

Leisure Family

10/10

Exceptional

06 Jul 2025

Karolina

Everything is excellent, we just found some insects in the room.

Leisure Family

10/10

Exceptional

23 Jun 2025

Tabetha

Pool and hot tub very nice! Front desk very welcoming and nice great breakfast. Definitely would stay again

Family_with_children

4/10

Poor

21 Jun 2025

Erica

I recently stayed at this hotel and had a mixed experience. The staff was nice and pleasant, which I appreciated. The location was also convenient, with lots of shops and restaurants nearby.

However, the hotel itself is quite dated and needs maintenance. The hallway carpet had a noticeable smell, which was off-putting. In the room, the sofa bed was uncomfortable — springs were sticking out, and we had to use the sofa cushions just to make it usable. The shower knob was broken and required extra force to operate, and the toilet wobbled when we sat on it.

Overall, while the staff and location were positives, the condition of the facilities really impacted the comfort of our stay.

Leisure Family_with_children

10/10

Exceptional

10 Jun 2025

Banghyon

It was a great place to stay with family.

Friends_and_family Family

2/10

Poor

09 Jun 2025

Megan

had a very disappointing experience at this hotel and ultimately had to cut my stay short and move to another property.

The first room I was given had a broken air conditioning unit, and I discovered blood stains on the bedsheets — an unacceptable hygiene issue. I requested to be moved to another room, only to find that the bathroom in the new room had mold on the walls and brown rings in the tub.

Unfortunately, the overall lack of cleanliness and maintenance throughout both rooms made it impossible to continue my stay. I would not recommend this hotel based on my experience.

Business

10/10

Exceptional

09 Jun 2025

Jonathan

Saian and staff were fabulous! God bless you all :) John 10:28

Leisure Family

6/10

Pleasant

07 Jun 2025

Jong Wan

Good spot to stay

8/10

Excellent

03 Jun 2025

Rilwan

location was good because you were around food within the walking distance and things to do. we had issues with a roach in one of our rooms. we also checked out of a room that due to level of membership would automatically refund the following day we had booked but the front desk guy didn’t check us out. he also didn’t even acknowledge when we stated there was roaches in one of the rooms. the location is fine but customer service was definitely lacking in the simplest way. we don’t need to be catered to but if someone says they have roaches in a room, you should at least acknowledge, apologize and seem like you care about the cleanliness of your establishment.

Leisure Family

10/10

Exceptional

01 Jun 2025

Terry

Very welcoming from check in to check out. The room was so spacious. It was a one-bedroom suite with full kitchen. Very clean. It was like an apartment. Loved it!!!

Leisure Family

2/10

Poor

01 Jun 2025

Christopher

They had a bunch of sales guys from Brooks Pest Solutions there and each night they got drunk a rode Setways all over the hotel while being obnoxiously loud and then the second night they beat on my door for 10-15 minutes until I opened it up and they were clearly drunk and said they were on the wrong floor.

Friends_and_family Family

8/10

Excellent

27 May 2025

Jen Trent

Front desk clerk was great! Friendly & efficient.
Pool felt great but is ready for a good scrub.
Rooms are big and we'll appointed. Good location, food nearby & it's a safe neighborhood.

Friends_and_family Family

6/10

Pleasant

12 May 2025

Young m

I didn’t get resting because they had fire alarm, we have to get out immediately staying outside for two hours with cold air

Friends_and_family Family

6/10

Pleasant

11 May 2025

Rhonda

Handy location

The guests in a room across the hall had a loud party with music you could “feel” in our room. Reported to front desk but still went on past 10. Room and bed were comfortable. Good breakfast. Lots of restaurants in the area.

Friends_and_family Family

2/10

Poor

11 May 2025

Alice

Repeatedly I tried to communicate with you after getting sick resulting in ER and have heard nothing on my cancellation request!

10/10

Exceptional

04 May 2025

Blanca

Everything was great and staff was excellent

Business_and_leisure Friends

8/10

Excellent

04 May 2025

Carolyn

Nice in its category. Great staff

We had a nice experience, breakfast was much better than other hotels in the same category. Small egg quiche and real bacon.
Very nice staff.

Partner

4/10

Poor

04 May 2025

mark

We had cockroaches in the room and there were exposed carpet nails where the carpet and kitchen flooring came together.
Tired facility in need of repairs.

Staff service was very good though.

Business

2/10

Poor

22 Apr 2025

Blanca

This experience was awful. Cheap tattered carpet, non-functional shower curtain, MOLD-SMELLY towels, burned and dry breakfast, TERRIBLE AC AND INTERNET, broken remote. We had the 1 bedroom suite. Evidence of someone trying to break into my jeep. Had to pay for parking. My goal is to stay at each Residence Inn and this was the worse.

Leisure Family

10/10

Exceptional

17 Apr 2025

Thomas

Check in was amazing and love the room

Leisure Family_with_children

6/10

Pleasant

06 Apr 2025

Michael

Decent place to stay

Leisure Family

10/10

Exceptional

26 Mar 2025

Patxi

easy / clean

6/10

Pleasant

25 Mar 2025

Jianmei

Space is not big enough. Charged parking fee.

Leisure Family

10/10

Exceptional

22 Mar 2025

Brittany

Everything about our stay was great . Would stay here again!

Friends_and_family Family

10/10

Exceptional

13 Mar 2025

John Eric

It was a very pleasant place to stay and the price is excellent.

Leisure Family

8/10

Excellent

08 Mar 2025

ROY

Nice but dated!

No complaints other than the hotel is very dated

Partner

10/10

Exceptional

22 Feb 2025

Katina

I enjoyed my stay here. Everyone was very accommodating and the property was clean and nice. Breakfast was always fresh and on time. I particularly enjoyed working with Tracy at the front desk, as she went over and beyond to make sure my stay was enjoyable.

Business_and_leisure Self

2/10

Poor

02 Feb 2025

Hector

My car was broken into while I was parked in front of the building. Several items were stolen. I was informed that management would contact me, but an hour later, no one had the courtesy of speaking to me. Since there are no cameras outside, there was nothing that could be done.

Leisure Family

8/10

Excellent

26 Jan 2025

JOSEPH

I tried a Holiday inn express last lime and this was way better. Room was huge, full refrigerator, stove top and microwave. They would’ve gotten an EXCELLENT but the hot tub was broken and not available and I picked this Marriot because of the hot tub for my injured shoulder! All the employees were great and did everything to assist me!

Leisure Self

4/10

Poor

19 Jan 2025

teresha

Unfortunately I have not had the best experience with my last 2-3 stays with Marriott. This last stay at Residence Inn stone oak was by far my worst stay. Very outdated, closets broken and mirrors damaged. Room was not properly cleaned as you could see the food and grease stains from someone cooking and touching the outlets in the kitchen. Mattress old and torn fabric hanging underneath clearly visible. Bathroom not clean tub and toilet had hair. I’m just disgusted as a longtime customer. Hopefully this location can fix these issues.

Business_and_leisure Family

10/10

Exceptional

19 Jan 2025

Esmeralda

Love it

First time staying there but I loved it very much love that there was a kitchen great room great service definitely stay there again thank you

Business

8/10

Excellent

14 Jan 2025

james

Comfortable

Leisure Self

10/10

Exceptional

09 Jan 2025

Mario

Noise of the heater was bad all night too loud

Business

10/10

Exceptional

01 Jan 2025

Michael

Tracy at the front desk was very helpful ! We enjoyed the place a lot because it was very convenient to all the amenities especially Costco next door 😂 nice clean place.

Leisure Family

6/10

Pleasant

28 Dec 2024

Stephen

Home for the holidays.

This hotel is older and run down. Rooms are in good shape for thr most part but wear and tear on furniture and bathroom items.

I was there for a week and only got my room cleaned once even though they were supposed to clean it ever other day. I had to go to the front desk to get them to clean it that one time.

Hotel staff was very friendly during my interactions.

Self

6/10

Pleasant

26 Dec 2024

Chris

Our room had a patch of exposed carpet with wires sticking out near the bathroom. The patch of exposed flooring was not properly covered. Our room placement was across the fence from a large reception area for a large retailers who had shipments throughout the night. It was hard to stay asleep during deliveries.

Friends_and_family Family

6/10

Pleasant

25 Dec 2024

Verified traveler

Family 2 Night Stay

The room was spacious and overall pretty clean. The assistant GM was helpful and offered free cookies and hot chocolate downstairs which was pretty nice for the family. The only reason I will give it 3 stars is because I saw a small roach in the kitchen sink in the suite I rented.

Friends_and_family Family

8/10

Excellent

24 Dec 2024

Lydia

Nice place for a family and wonderful staff

Staff was incredibly friendly and warm. Breakfast offered plant based and gluten free options. Room was a bit dirty (spots of something on the back of the bathroom door, but i just wiped it down) but overall was very well kept and nice. Loved that it had a living room with sofa bed and 2 bedrooms and 2 bathrooms! Amazing room and i would definitely go back.

Friends_and_family Family

10/10

Exceptional

15 Dec 2024

Joshua

Ugh j b rf

10/10

Exceptional

14 Dec 2024

Harry

Excelente

Friends_and_family Family

10/10

Exceptional

09 Dec 2024

Armando

Very good

Confortable

Friends_and_family Family

2/10

Poor

07 Dec 2024

Jose

Never staying there again.

Bed bugs everywhere and they refused to give us a refund for the nights we did not stay. Will never stay there again.

Business

4/10

Poor

06 Dec 2024

James

Dirty. Shower in poor condition. No pressure in the shower. No iron, no hair dryer

The heat and air was very good. They provided good service on towels and tried to keep clean

Business_and_leisure

10/10

Exceptional

05 Dec 2024

Jonathan

Great job, God bless!

Leisure

2/10

Poor

30 Nov 2024

Clayton

This hotel is a mess, it is poorly managed and we will never stay at this hotel again. The breakfast was awful, nothing to eat because the employee couldn’t keep up. The manager did nothing to help.

Leisure Family