Hampton Inn San Antonio Stone Oak

United States , San Antonio - TX
San Antonio, 2127 Gold Canyon Drive
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100 reviews shown

4/10

Poor

19 Apr 2026

Christian

Very outdated and not very clean feeling. Shower tub was pretty much black at this point from how old it was. Instead of redoing bathrooms they just replaced with screw on shower heads. Beds were not comfortable but not horribly bad either. Place just feels old. When I initially got there, the young guy that checked me in was very accommodating and great vibe. I left for dinner and when I came back there were two cop cars out front (around 9pm). Tried to buy something from back stand but a lady in the lobby told me there was nobody working there. They had been waiting to check in since 6pm, and cops were there to monitor meanwhile they could get an employee from a different Hampton inn. It was just weird. I hope they remodel the place soon. I stay at Hampton inns all the time and this was on the lower side of the quality ones.

Self

6/10

Pleasant

15 Apr 2026

Monica Perez

Upon arrival the desk agent was very friendly,check on went smoothly. The room was clean, things were in order. We stayed for 5 nights. The breakfast was mediocre. The attendant wasn't great at keeping things filled and organized. On of the mornings there was no coffe. The attendant said the machine was broken and they had called for repairs. There was coffee the next morning. For the oatmeal there was just a can of Quaker oatmeal on the counter. This isn't the kind you can microwave.

We were informed that housekeeping would clean the room every 3 days but if you wanted it done before that just request it. So the second day we requested and were out all day. When we returned nothing had been done. We called the front desk and was told they were short staffed and hadn't gotten to it. But someone would come change the trash.

8/10

Excellent

15 Apr 2026

Charles David

Breakfast could have more of a selection

8/10

Excellent

11 Apr 2026

WENDY

Big clean room, with nice pool and a gym.

Partner

4/10

Poor

10 Apr 2026

Callyn

Staff was friendly but they are severely understaffed. We stayed 5 nights and didn't have a housekeeper clean our room once. We had to go and ask for clean towels.

Family_with_children

4/10

Poor

09 Apr 2026

Javier

It used to be a very good option, not anymore.

4/10

Poor

06 Apr 2026

Jesus

We stayed in three rooms for three nights, and they never cleaned our rooms. They didn't even empty the trash cans; within three days, they were overflowing. I went to the front desk and asked them to clean the rooms, but they did nothing. The entire hotel wasn't as clean as the reviews said. This isn't the quality I expected from Hampton Inn. I usually prefer Hampton Inn to other hotels, but in the future, I'll switch to another brand.

Family_with_children

10/10

Exceptional

06 Apr 2026

Tamara

We had one little snaphu at check in but the young lady was very nice and got it corrected immediately. Room was clean, quiet and comfortable. We will be staying here again during our next visit to San Antonio, it's a close place to family.

Partner

6/10

Pleasant

05 Apr 2026

Leah

Room seemed clean, but was definitely old and worn.

Friends_and_family Family

2/10

Poor

05 Apr 2026

Deborah

Yes, pets allowed

Partner

2/10

Poor

01 Apr 2026

Daniel JA

Pool out of service, everything from drinking fountains to toilet seat in the room was broken and not working. In the fitness area, the machines and water dispenser were broken. The room was nasty. This is, perhaps, the worst hotel I’ve ever been in. The air conditioning didn’t cool very well, and thank goodness there was a microwave in the breakfast area, because the food was cold. Even the juice machine, which probably has never been cleaned, dispensed watery, disgusting juice. This property should be torn down. Public areas and room were substandard and dirty. Awful.

Family

8/10

Excellent

26 Mar 2026

Yedunandan

It was a good stay

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

ANTONNIA ELAINE BLOUNT

yes

Self

6/10

Pleasant

23 Mar 2026

Bryan

The grounds were in need of some general maintenance. Rooms were fine. Interior of property was pretty clean. You can tell it's a slightly older property.
They had breakfast...but both mornings they were late getting it out and we had to search through cabinets to find utensils, condiments....etc. Had to ask for coffee and food items that were not out as well.

4/10

Poor

22 Mar 2026

Richard Wayne

Shampoo and soaps were empty and not replaced, only decaf coffee in the room. Breakfast was cold, coffee was empty at breakfast when it was refilled the pot was not rinsed and a glob of grounds came out in my cup. The waffle mix dispenser was broken and had to use a cup to dip it out. On check in on a prepaid package was charged twice, waited several minutes while person at desk tried to relsolve another persons issue. Person at front desk admitted she was new and didn’t know how to do certain things. Property overall was not well kept.

Family

6/10

Pleasant

22 Mar 2026

Billy

Not the worst place i've stayed, but not the best either. was just ok

Friends_and_family Friends

6/10

Pleasant

17 Mar 2026

Silvia

Front clerk old guy was rude, the lady was really nice. Pool dirty look black , breakfast was fantastic , my bathtub when ever we took a shower the water wasn't draining it was stuck . The lady doing breakfast was working by herself on sunday morning did a great job even when some random lady was being rude to her and recording her she still was nice and working hard. This lady went to go have breakfast almost at 10:00 if you want breakfast get up earlier dont need to be rude to the employee's.

Family_with_children

10/10

Exceptional

17 Mar 2026

Aseged

I stay 6 nights I love it excellent keep it thank you for your service god bless

Self

2/10

Poor

16 Mar 2026

Brenda

There was hair in the shower and on the bathroom floor, dead cockroaches and bottle caps on the room's carpet; breakfast was insufficient for the guests and there was only one employee.

Family_with_children

8/10

Excellent

15 Mar 2026

Michael

The pool is not available to utilize.

2/10

Poor

14 Mar 2026

Elizabeth

I was unable to enter the hotel and check in, no front desk staff all night, probably sleeping in the back. Didn’t answer the buzzer, didn’t answer numerous phone calls, knocking or pounding on doors. Called Hilton support, and they were unable to rouse anyone in the hotel. All other hotels in the area were booked solid, and Hilton found a room 16 miles away and told me I could drive over and have it for $177 ( my room I was supposed to have was $89). They should have given me a room at my original price since this was their fault, or even comped the new room. After over 2 hours of trying to get in the Hampton Inn and calls with Hilton, I ended up sleeping in my rental car at 3am. It has taken 3 phone calls and being on hold for over an hour and I still haven’t been able to get my refund yet. Hilton/Hampton Inns will no longer get our business.

Self

8/10

Excellent

14 Mar 2026

Rafael Contreras

El hotel está cerca de varios lugares de compras y restaurantes, las habitaciones son cómodas y bien equipadas, sin embargo el personal de la mañana no es el mejor y no les gusta trabajar, esperan hasta que el cambio de turno te resuelva, ni siquiera me quisieron guardar mi equipaje.

Family

2/10

Poor

07 Mar 2026

Victoria

Manager was rude in front of clients, no breakfast and was no ready on time.

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Michael

Per at the front desk was rude and not very professional.

Friends_and_family Family

4/10

Poor

11 Feb 2026

Martha

No soap in shower dispenser and bathtub leak into bedroom.

Leisure Family

6/10

Pleasant

06 Jan 2026

rene

Room was used for a overnight stay. It fit the bill. Restroom was clean but shower and sink areas were old and repaired. The complimentary shampoo and bodywash while nice and convenient the containers themselves were filthy with dark stains. The bed worked but was stiff as a board. The tv remote wasnt working. Called desk and they brought up a new one. Breakfast was ok. It was a tuesday and not crowded but items had run out and were not refilled. Overall it was a fair stay. Not great not bad.

Leisure Partner

4/10

Poor

04 Jan 2026

Tuan

Room old and little smelly. Breakfast have little options

Friends_and_family Family

2/10

Poor

30 Dec 2025

JUANITA

This was the worst stay I have ever experienced. When we arrived the hotel looked spooky high weeds, then another customer informed us there was 5 break ins, then my husband went down stairs and nothing was working during the time of breakfast and then our heater didn’t work and nothing was done. Wouldn’t recommend this property to anyone for the concern of safety and management didn’t do anything.

Friends_and_family Family

8/10

Excellent

14 Dec 2025

Richard

Yes

Friends_and_family Family

6/10

Pleasant

13 Dec 2025

Patrick

Food - eggs were swimming in water, sausage patty was unevenly overcooked and inedible. Potatoes not far behind. Good coffee. Nick was professional & attentive behind the desk.

Leisure Partner

4/10

Poor

13 Dec 2025

Christina Ashley

Breakfast food was not good. Cleaning staff entered room and threw away food that was no where near the trash. Very disappointed. Front Desk was always abandoned..

Leisure Family

10/10

Exceptional

28 Nov 2025

Sheli

All staff were very friendly and helpful.

Leisure Family_with_children

2/10

Poor

05 Nov 2025

Jennifer

We have stayed here a lot but this was our last stay at this hotel. Our room was not ready upon arrival, along with many other guests. I specifically requested adjoining rooms with one being accessible. We got neither. The lady at the front desk was able to put my parents in the first room though so I appreciated her consideration. Both of our rooms had no soap to wash our hands and our room still had the laundry bag from a previous guest hanging in the closet. The pool was out of order and we were given different reasons. My children and parents were less than pleased at this point by our choice of hotel. At breakfast, the choices were limited even though there was an hour left. The person in charge left to throw out the trash and NEVER came back. Maybe it was a ghost. The only syrup available came from the bottle so I guess they ran out. It happens and is totally okay, but when we went to pour from it, it went all over everything, including the phone! The lack of service and accommodations from start to finish was unacceptable. If you need an employee there, I suggest you look outside where they all hang out on their smoke breaks. We have always enjoyed our stays here and the young man which ran breakfast in the past was so on top of things. This place totally went down in every way.

Friends_and_family Family

2/10

Poor

28 Oct 2025

David

This has to be one of the worst hotel experiences we’ve ever had. The bed looked barely made upon entering the room. There was no top sheet, and the duvet looked smaller than what should be on a king sized bed. There was no bath mat and the shower gel container was empty. There were no cups in the room. I mentioned these issues to the person at the front desk, who told me that he had just taken over management of the property, and that (a) Hilton was no longer providing top sheets (and the duvet was ill suited for use without a top sheet), and (b) that Hilton was providing smaller duvets than previously. He made no effort to take care of the other issues. We were traveling with a pet, so the do not disturb sign was on a good bit, preventing service of our room. Had the room been properly stocked to begin with, this wouldn’t have been an issue. The last day, however, I asked that the room be made up, and made sure we were all out and that the DND was not on the door. When we came back late afternoon, the room was still not made up. When I asked specifically that someone see to the room, the (very nice) employee asked what we needed. When I mentioned the top sheet, she gave me a “that’s strange” look (no, Hilton hasn’t stopped providing top sheets). Before she finished, the headboard fell - at least it didn’t fall on our heads in the middle of the night! Given the safety hazard, we were moved to another room. Skip this property - it’s very poorly managed.

Friends_and_family Family

6/10

Pleasant

27 Oct 2025

Alicia

Lady at the front desk had a bad attitude.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Michael

Had some issues but they made it right. I previously stayed at this hotel and everything was great

2/10

Poor

26 Oct 2025

JENNIFER

We have stayed here a lot and will not stay here again. Maybe they were short staffed but upon driving up, the garbage can had trash all over the place. Our room and many other's were not ready and we were pushing 5pm. I had requested a handicap accessible room for my disabled father but there was none available and the adjoining rooms that I also requested were a thing of fairy tales. There was no hand soap in either of our room and someone's laundry bag who I can only hope stayed in our room right before us was still in the closet. Breakfast was not fully stocked, the person working there was a ghost, and tables were dirty with ketchup and syrup. When my husband located syrup, it was from an actual syrup bottle but the cap wasnt even on, and there went his waffle. No more waffles could be made as the batter was gone, as were my hopes of giving this hotel a better review. Oh, and we took our kids so they could enjoy the pool but the pool could not be used because one story was that the pump didn't work and another that there was not enough chlorine. I am not sure why everything was so bad compared to previous trips but we will not be back. They have a \"guarantee\" that you will be happy but the employees did not seem to care about anyone's happiness as long as they could get to their smoke break. Do better. Be better.

Friends_and_family Family

4/10

Poor

26 Oct 2025

Lisa

Reserved a king got two queens instead which are more like double beds. The sink was stopped up, asked for a different room and was told no but they would lower my second night rate. No discount applied. 1/2 roll of tp and the room wasn’t clean. I’ve stayed here before and had a better experience. I will not be back to this hotel. Only giving it a 3 bc the night clerk was friendly and apologetic about the rooms not being reserved correctly

8/10

Excellent

23 Oct 2025

Esther

The gentleman at the front desk was so nice and friendly… let me know about their awesome breakfast
The room was nice and clean
No problem w/noise

Business

10/10

Exceptional

03 Oct 2025

Ella

Clean, comfortable and had good food. Friendly and helpful staff.

Friends_and_family Family

2/10

Poor

05 Sep 2025

Arthur

The property charged me for a movie I never bought. When I reached out to front desk/customer service, they refused to help me to figure out what happened.
Terrible experience

8/10

Excellent

01 Sep 2025

Sandra

Great location; older hotel; sink had a bad smell coming from the drain.

10/10

Exceptional

28 Aug 2025

Davida

Great stay

Had a wonderful stay at Hampton Inn. Yvonne was absolutely amazing. She made me and my sisters visit wonderful. She was very helpful and attentive.

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

Ricardo Hiram

It’s good and the location

10/10

Exceptional

18 Aug 2025

Matthew

No issues

Business_and_leisure Family

8/10

Excellent

15 Aug 2025

Tamara

2 night stay

Comfortable, quiet, pool was nice.

Friends_and_family Family

6/10

Pleasant

07 Aug 2025

Juan

The hotel is dated. The room was smelly and the carpet old and dirty. One of the beds had stained sheets. I would not stay again in this hotel. On the positive side the staff was friendly and helpful.

Leisure Family

10/10

Exceptional

04 Aug 2025

Elizabeth

The whole property felt safe and the rooms were quiet. A great night's sleep.

Leisure Family

10/10

Exceptional

04 Aug 2025

Hector

Opportunity to improve

Service personnel is excellent. All friendly and solve issues. I noticed that the bathtubs need attention. They are old and in need for repair or replacement. Still a good hotel to stay with windows of opportunity to improve.

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

sara

2/10

Poor

29 Jul 2025

Vincent

The entire hotel needs an upgrade and deep cleaning. THe toilet seat was cracked and had to be replaced. This is something housekeeping should have done without the customer bring it to their attention. If they over look a hygiene and sanitation issue like that what else are they overlooking...?

Leisure Family

8/10

Excellent

28 Jul 2025

ROSE Miliza

Everything was good.

Business Self

8/10

Excellent

25 Jul 2025

Anthony

Great value for room

The hotel was in a good location and quiet
Interior was nice
The room was good size and clean
We would stay here again

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

juana M

Breakfast was good! Enough parking space.

Leisure

10/10

Exceptional

16 Jul 2025

Cynthia

Comfortable and quiet.

10/10

Exceptional

08 Jul 2025

Sarah

Quiet, Clean, comfortable w/excellent breakfast!

Absolutely wonderful staff, clean and quiet hotel with nice spacious rooms. Excellent breakfast and coffee all day in the lobby!

Partner

10/10

Exceptional

08 Jul 2025

Dawn

Cute hotel looks like they were working on some things in the hallways but overall nice place great price

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Catherine

The stag was always friendly and said hello, good morning and have a great day! Very refreshing

Leisure Partner

8/10

Excellent

05 Jul 2025

Daryle

The property was very accessible and it was easy to locate activities near by. Only thing I didn't like was the weather during my stay, but you can't do anything about that.

Leisure Partner

6/10

Pleasant

02 Jul 2025

Kimberly

My shower did not drain it came to my ankles and the curb and parking lot did not meet properly so they were rough on my car

Leisure Family_with_children

10/10

Exceptional

29 Jun 2025

William

Good stay but the Mattress could be Softer. Bed was hard

Partner

10/10

Exceptional

25 Jun 2025

Maqsood

This the third time I have stayed at this Hotel. It’s a Wonderful place to stay. The staff are very courteous and the morning breakfast is always fresh and amazing.

Business_and_leisure Self

10/10

Exceptional

23 Jun 2025

sam

Love staying here!!

Business Partner

10/10

Exceptional

18 Jun 2025

Sheli

Location to Ice and Gold Center Northwood is beyond great and within walking distance.

Leisure Family

6/10

Pleasant

16 Jun 2025

Benjamin

Good option in North San
Antonio. Friendly staff.

Business Self

10/10

Exceptional

14 Jun 2025

sam

Absolutely amazing! The ac went out and was quickly given a new room. Hotel was clean and staff was exceptional! Will be back!

10/10

Exceptional

12 Jun 2025

Megan

Front desk associate was exceptionally nice and accommodating!

Business_and_leisure Pet

8/10

Excellent

10 Jun 2025

Ramsha

There was some random noise on the roof, prolly the ac unit or something. It was too loud tho, had trouble sleeping.

6/10

Pleasant

08 Jun 2025

james

For the most the Hampton inn was ok. While staying there our vehicle was broke into along with 4 others. They didn’t seem to care and the cameras supposedly didn’t work. I won’t be staying there again because from what I understand it happens a lot there.

Friends_and_family Friends

8/10

Excellent

27 May 2025

Jeanne

The parking lot is very hard to get in and out of.

Friends_and_family Family

10/10

Exceptional

26 May 2025

Vishal

Good

Family

10/10

Exceptional

26 May 2025

Michael

10/10

Exceptional

19 May 2025

Neat and clean - convenient location

10/10

Exceptional

19 May 2025

Zenith

The staff is very friendly and helpful. Even though it’s a little bit old the building is clean and smells clean. I would stay there again. Accessibility to may restaurants and shopping centers.

Leisure Pet

10/10

Exceptional

18 May 2025

Ruby

I stayed here during a recent vacation and had a great experience. The staff was friendly and welcoming, which made check-in smooth and pleasant. The room was clean, and the amenities were well-maintained. Everything I needed for a comfortable stay. I would definitely recommend this hotel to others and will be choosing Hilton properties for my future travels.

Leisure Family_with_children

8/10

Excellent

14 May 2025

Jennifer

The breakfast was good and well maintained by the employee. My daughter cannot have nuts and when we asked the employee, he provided us another option, which were chocolate muffins and we greatly appreciated him getting those for her.

Friends_and_family Family

10/10

Exceptional

09 May 2025

Julie

The room was comfortable and spacious. But the real stars were the staff! The power went out during the last part of the stay and the staff were outstanding during this difficult situation. They were very friendly and offered complimentary bottles of water as the power outage affected the drinks machines for breakfast.

10/10

Exceptional

07 May 2025

Susan

Very pleasant. Comfortable bed, everything in working order. Quiet.

Leisure Self

10/10

Exceptional

30 Apr 2025

David

Hampton Inn Gold Canyon

Very nice staff all the way around. Room is kept clean and it’s safe.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Maria

A must stay

I booked my room on line and the check in process went smoothly. I didn’t have any issues. My room was very clean and i liked that shampoo, hand soap, body wash, etc were provided in my room. I will definitely stay here again.

Partner

4/10

Poor

26 Apr 2025

David

Power outage

The first night was satisfactory but the second night was not. The power went out sometime during the early morning hours and was awoken by stagnant temperature. Drenched in sweat and somewhat miserable, the decision to pack up and go was made. Navigating the dark stairwell was not what we had expected but it had to be done.

Partner

10/10

Exceptional

24 Apr 2025

David

We’re here due to our house was flooded! I was so pleasantly surprised at the friendliness, cleanliness and awesome service from all staff! Seriously, we are most pleased! We’ve extended our stay for another week - house not ready! 😅

Friends_and_family Family

4/10

Poor

23 Apr 2025

Jih-Hui

The power was out and there was no hot water to shower

Leisure Family

6/10

Pleasant

18 Apr 2025

Jennifer

Unsafe location

Nice location but unsafe. I have been in this hotel a cpuple of time and always there's someone breaking into cars. I asked the front desk and they said that is always happen and they know.

Friends_and_family Family

10/10

Exceptional

17 Apr 2025

Yesenia

Comfortable stay. Close to shops but away from the touristy areas.

Friends_and_family Family

10/10

Exceptional

13 Apr 2025

Troy

Pleasant Stay Hotel

Stay was EXCELLENT due to a number of people who were very kind and represented the hotel very well. Especially a man who worked in maintenance. He was always asking if there's anything I need please don't hesitate to ask him

Friends_and_family Friends

10/10

Exceptional

08 Apr 2025

Pamela

Everything was great and staff was excellent

Leisure Friends

10/10

Exceptional

05 Apr 2025

Terry

Hotel of choice

Hampton inn is usually my hotel of choice because the beds are very comfy, service is good and breakfast is usually satisfactory my only complaint is they need to update the toilets they are to LOW!

Friends_and_family Friends

8/10

Excellent

27 Mar 2025

Carlos M

Everything was good but in my room the toilet was not clean at all. There was poo inside the toilet that means was not clean correctly. That was the only thing was disappointed, the was good. The person in the counter was very courteous.

Leisure Family

10/10

Exceptional

26 Mar 2025

Gloria E

San Antonio Stay

It was a clean comfortable room. Friendly staff.

Friends_and_family Family

10/10

Exceptional

27 Feb 2025

Hector

Very good place to stay

Everything was excellent but for a few minor details on the cleaning service. We had a couple of days without the body wash.

Friends_and_family Family

10/10

Exceptional

25 Feb 2025

Judith

Great Value

Clean, neat. Breakfast offering excellent. Sad the treadmill wasn’t operational.

Self

10/10

Exceptional

30 Jan 2025

Davida

Awesome stay

Awesome room and stay. Very comfortable and safe.

Friends_and_family Family

8/10

Excellent

28 Jan 2025

Gregory

Good people

Mary at the front desk & Waymon at the breakfast area were very friendly, hospitable & helpful. The ceiling in the room was repaired, but visible. Oscar was a friendly maintenance man.

Business

10/10

Exceptional

28 Jan 2025

Ronald

Self

10/10

Exceptional

19 Jan 2025

Sam

Great stay!

Leisure Self

8/10

Excellent

08 Jan 2025

Ricardo Hiram

Convenient location

Leisure Family

8/10

Excellent

01 Jan 2025

Claudia

Nice

Business_and_leisure Family

8/10

Excellent

30 Dec 2024

Francelia

We had a great stay and exellent customer service from all staff!

Leisure Partner

10/10

Exceptional

17 Dec 2024

Janett

Good Stay

Everything was good, room was clean, the only thing that we had a clogged restroom and the front desk person told us to go p[ick up the plunger that he was the only employee and he couldn't leave the front desk. That really upset me. This is the second time we stay there and I had never had any problems. Rooms are clean, breakfast is good, this time there was no bacon but they did have sausage, waffles, coffee, egg, potatoes, overall aside from the restroom it was good.

Friends_and_family Family