Name: Candlewood Suites San Antonio - Schertz By IHG
Address: 17145 N Interstate 35 Frontage Road, Schertz, 78154, US

6/10

Pleasant

30 Jul 2026

Adam

I will start by saying the front desk clerk whom I interacted with the most could not have been more helpful or friendly. She was great. Other than that, there were a few issues we encountered:

We checked in, put everything in our room, and then left to eat dinner. When I closed the door, I checked it to make sure it locked behind me. It did not lock. I tried several times, and it would not lock. We were moved to another room.

Later that night in our new room, I went to take a shower and realized there was no shower curtain in the room. I had to request one at the front desk and put it up myself.

We stayed four nights. We reused our towels on day two, but on day three we put the used towels in the hall so that we could get new towels. We got back to the room at the end of the day, and there were no new towels in the room. I had to go to the front desk to request more.

The same night, we ran out of toilet paper. Most hotel rooms have at least one spare roll. Ours did not. I went back to the front desk and was told that the entire hotel was out of toilet paper and there would not be any more until at least 10 PM. We made due, and I got some more the next morning.

All in all, the hotel was nice enough, conveniently located, and priced well, but these things I mentioned above were pretty basic things that I feel like shouldn't be a problem when you're spending over $120 per night on a hotel.

6/10

Pleasant

28 Jul 2026

Demetrio

Not the managers fault but our restroom didnt have towels nor was it in great cleaning condition when we arrived. Room was spacious and comfortable.

2/10

Poor

25 Jul 2026

Amy

We got to the hotel and found out there was a “glitch” in “the system” and our reservation was canceled. We were not notified by the hotel or by Expedia. It left us driving around after 11pm with our kids with no place to stay. Thankfully a lady at a hotel next door helped us find a room. But it was 30 minutes away in another town and very far away from the place we needed to be at 7:30 the next morning. Called and talked to Expedia’s help people who were no help at all. Will not use this hotel or Expedia anymore.

8/10

Excellent

20 Jul 2026

Cynthia

Rooms are clean, bed are clean and AC worked great. The lobby smells a little like cigarettes BUT the rooms do not.

Family_with_children

10/10

Exceptional

03 Jul 2026

Bacilio

The stay was peaceful and fun it had all that was needed and more .

Partner

10/10

Exceptional

01 Jul 2026

Miranda

Coming for work: the staff was welcoming and friendly and the property was clean and perfect for what I needed, quiet... Thank you.

10/10

Exceptional

29 Jun 2026

Sharon

We stayed at Candlewood Suites close to our house because our home's AC was out. We were very pleased with the location and the room. The woman at the front desk was super nice, the room was very clean and had everything we needed.

Partner

10/10

Exceptional

28 Jun 2026

Maria

The room was clean . Plenty of parking. Staff was excellent. The hotel was quiet. I saved the hotel # because I will stay again.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Gilbert

Functional place to stay, if you get the room with the sofa sleeper you'll have more space for the family.

Friends_and_family Family

2/10

Poor

20 Jun 2026

Maria

Never never never stay there. Front desk support were useless. Didn't know anything refused to help.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

Kathleen

Our room was clean, huge with all the amenities and very quiet. The staff was very helpful, polite and respectful. It was close to our kids and grandkids and other things. We would most definitely stay here again.

Partner

10/10

Exceptional

04 Jun 2026

Matthew

Was a great stay for a few nights.

Family_with_children

8/10

Excellent

02 Jun 2026

Brandy

Overall a nice hotel

Family

10/10

Exceptional

21 May 2026

Michael

Great. No complaints

Self

2/10

Poor

03 May 2026

carlos

Dirty

Business

10/10

Exceptional

01 May 2026

Ronald

I liked the availability of the staff, and the character-consistency, observed in their performance. The suite that I lodged in was absolutely well-furnished. Room service was exceedingly responsive. The stairwells had a significant amount of debris, although there is a consistent amount of foot traffic, periodic cleaning detail could render a better appearance of this area of the hotel.

Self

8/10

Excellent

18 Apr 2026

Carlos

Small appliances not working, microwave coffee maker, and the side table lamp not work

Partner

6/10

Pleasant

29 Mar 2026

Jorge

Best comfortable beds

Family_with_children

10/10

Exceptional

15 Mar 2026

Lisa

the rooms were clean, and the staff was nice.

Family_with_children

8/10

Excellent

17 Feb 2026

Zona

Clean room

Friends_and_family Friends

10/10

Exceptional

13 Feb 2026

Carolina

Clean room, Staff was very friendly

Partner

10/10

Exceptional

08 Feb 2026

Zandra

My room was clean and fully stocked.

Business

6/10

Pleasant

09 Jan 2026

Alexandria

Water was not hot.

10/10

Exceptional

07 Dec 2025

Cecilia

Excelente

Leisure Family

10/10

Exceptional

24 Nov 2025

Raul

Good

Business Family

4/10

Poor

17 Nov 2025

Rogelio

No hot water, they didn't bother to let us know until the morning I called asking about it.
pillows very flat

6/10

Pleasant

03 Nov 2025

Lisa - Jason

Hotel was nice
No hot water first night
Vehicle broken into first night

Leisure Family

2/10

Poor

02 Nov 2025

Luis

The bath towels still had hair weaved in them. The beds were hard as hell and extremely uncomfortable. The vanity mirror was on a wall that was impractical to use. The room had an unoleasant smell. The key cards were not initially programmed correctly, and had to go downstairs to get them reprogrammed. back to the

Friends_and_family Family

8/10

Excellent

25 Sep 2025

Phillip

Check in clerk was it training. She did great

Business Partner

4/10

Poor

21 Sep 2025

Laura

Not here again

Checked in wasn’t told there was no hot water
The next morning when I asked the desk about it and was told oh ya. When I came back for the night front desk gentleman said wasn’t sure if there would be hot water in my room and there wasn’t only Luke warm. Also the elevator shutters

Business

10/10

Exceptional

14 Sep 2025

Brian

Had a great stay. They are even dog friendly. Only down fall is the area around it right now, there is a lot of construction but not Candlewoods fault

Leisure Partner

4/10

Poor

01 Sep 2025

Dave

House keepers need to be retrained.

The lobby staff was very polite. I met all 4 of them at my door when there was some confusion about my check In. 😂

The problem was with the cleaning crew. Since I had a dog, the first day I left my dog in the room and I told the cleaning staff all I needed was towels, coffee and creamer. She was a young lady Caucasian with blond long hair. Very nice and got me all I needed. The second day I was leaving for 4 hours and told the cleaning lady in the hall if she could clean my room in that window. She told me she would try but had other rooms to clean. I then asked if she could just put towels and coffee there. And that never happened. I had to go get it myself at the lobby. And that was theee hours after I called down for it and it just could not get delivered. The next day I asked a thin lady with short black hair for towels and coffee. She almost ran to get it for me. The last day I was there I went to see the Alamo and was going to ask to have the room cleaned. I went to the room where the male housekeeper was at and looked in. He was sitting in the chair with his eyes shut and headphones on. I said screw it. I got my own stuff again. So in 4 days my room was never cleaned or bed made. I did the cleaning. Half The cleaning staff were worthless. Everyone else was super nice. I always leave a $25 tip for the housekeepers. It this is the first time I walked away without leaving a tip. Just because of two that made all of them look bad.

Friends_and_family Family

2/10

Poor

30 Jul 2025

Verified traveler

Do not stay

I have stayed here before and this time it was nothing like the last. Cleaners do not come in to clean we had to go get towels ourselves multiple times there is roaches and other bugs throughout the hotel and the whole hotel has constant odors. Check in early if not they cancel your reservation regardless if paid for

Partner

2/10

Poor

29 Jun 2025

Veronica

Disappointed

At check in was advised that reservation was cancel due to elevator been out and no other access for wheelchair since room on 4th floor. Then advise check other hotels.

Business

2/10

Poor

29 Jun 2025

Victor

Never Again

No hot water. Elevator was down, so they booked a family of 5 with all their luggage on the 4th floor. Stairwell was filled with spiders. They had no extra linens for the sofa bed. Took 25 minutes to check in because the clerk was on their cell phone. Passive aggressive signage all over the hotel indicating there disdain for quality customer service.

6/10

Pleasant

29 Jun 2025

Patty

This property is very nice, fairly new, however the hotel is located on the service road off of I35 and you need to pass thru another business before you get to the hotel. The amazon warehouse is right behind the property and you can hear their trucks coming in and out and that made it very difficult to sleep.

Business Partner

10/10

Exceptional

26 Jun 2025

Elsa

T service

Front desk terrible and rude lady even fought me for a parking space because I think she was late for work.

Friends_and_family Family

6/10

Pleasant

24 Jun 2025

STEPHEN

Broken elevator. Very noisy from freeway

10/10

Exceptional

16 Jun 2025

Jessica

Very good rates and clean rooms

Friends_and_family Family

2/10

Poor

07 Jun 2025

traci

Truck got broken In

Leisure Family

6/10

Pleasant

02 Jun 2025

Tyler

The staff was perfect and amazing. However, several issues came up. There was a burned out bulb in our room, the door wouldnt open or latch shut sometimes. Additonally, the tv remote was missing, the elevator feels like its about to break constantly and doesnt come to the upper floors after midnight for some reason. And our key cards stopped working two days before check out. This combined with the large amounts of construcrion that literally blocks most of the access to and from the hotel made it less than ideal.

Leisure Pet

6/10

Pleasant

25 May 2025

Kathrin

The room was fine and clean; the area is industrial and loud because it is so close to the highway

4/10

Poor

03 May 2025

LAURA

No hot water for the shower and maintenance needed on tub and faucets

Business

2/10

Poor

28 Apr 2025

Cody

The bath tub in my room had mildew and/or mold. I was not able to take a shower. The hotel had no other rooms available so I was stuck. They told me to ask Hotels.com for a partial refund as I made the reservation through them but then they refused to allow Hotels.com to issue a partial refund. Terrible stay.

Self

6/10

Pleasant

28 Apr 2025

Ruben

The stay at this location was good. It was quiet and convenient. The only complaint I have is that I booked a King size bed but was given a queen size bed. Also, the room did not have a remote for the tv the entire stay. Other than that, everything was good.

Leisure Family

6/10

Pleasant

27 Apr 2025

Verified traveler

It was just okay

Room was a bit ran down. Even though my daughter had to use her room key to enter the hotel...the front desk lady gave her a hard time and accused her of not being a guest. Very rude.

Friends_and_family Family

8/10

Excellent

03 Apr 2025

LAURA

Good it was the first time staying with you.The lady on the front desk was great. I asked her about close restaurants that have good food and she pointed me to the right place

Business

10/10

Exceptional

24 Mar 2025

Carlos

Excellent

Family

10/10

Exceptional

20 Feb 2025

Michael

Clean location, no eating establishments within walking distance was kind of a bad deal.

Business

10/10

Exceptional

01 Jan 2025

Jaime

Awesome stay!!

I had an awesome stay here in Schertz. This Candlewood is amazing. The bed was great. Awesome pillows. It was quiet.my room was by the entrance alongside the reception desk and it was surprisingly not loud whatsoever. The young Lady whom I forgot to get her name, was Awesome! Very attentive and gave me the rundown on the operation of the \"store\" if you will. They have free coffee 24/7. In a day and time where nothing is free...it was here! This is a great place to stay if you're into staying in a clean, quiet, very comfortable beds, type of place, well this is it. Definitely will make it a point to visit again.

Business

2/10

Poor

29 Dec 2024

Charles

You guys canceled my reservation

10/10

Exceptional

15 Dec 2024

Chad

Well laid out bathroom. Comfortable bed and great A/C.

Self

10/10

Exceptional

15 Dec 2024

joey

Super clean room and property all together

Friends_and_family Family

4/10

Poor

05 Dec 2024

Chris

Hallways smelled on the 2nd floor. I could hear the people in the room next to me. Bed was uncomfortable and the pillows were awful.

Business

10/10

Exceptional

17 Oct 2024

Rubin

Great place to stay

10/10

Exceptional

13 Sep 2024

ricardo

For price, place is very nice

Business Family

2/10

Poor

02 Sep 2024

Lilah

Outside was filthy entry way smelled like dog piss in elevators smelled like dog piss

Leisure Family

2/10

Poor

27 Jul 2024

Cory

Car got broke into on hotel property

Leisure Family

10/10

Exceptional

21 Jul 2024

Olivia

The hotel was nice and clean. We got the double queen bed room and it was a very big room. Felt like a home away from home.

Leisure Partner

10/10

Exceptional

26 May 2024

Leonardo

The staff was really friendly and they went advice and beyond for us.

Friends_and_family Family

2/10

Poor

18 Apr 2024

Johnny

Room dirty had to leave and book a different hotel.

Leisure

8/10

Excellent

12 Apr 2024

Arthur

The staff was friendly and helpful! Next to the freeway with construction made some rooms noisy. Some of the pots and pans were worn and could use replacements. The shower curtains could be longer to keep the shower water in the tub. The pullout bed was slightly better than sleeping on the floor. Overall, good. Would stay there again.

10/10

Exceptional

28 Mar 2024

Karen

The staff at the hotel were all incredibly kind and helpful! The room was clean and comfortable with everything we needed to cook meals. Will stay here on our next trip to San Antonio!

Leisure Family_with_children

8/10

Excellent

25 Mar 2024

Kim

Good stay🤓

Great room, a lot of traffic noise. The ice maker in freezer did not work. We did not need a whole lot of ice anyway. Overall a really good room.

Friends_and_family Family

10/10

Exceptional

19 Mar 2024

Valerie

Check in was very easy.

Leisure Partner

6/10

Pleasant

11 Mar 2024

Amy

Parking is limited and small

Family_with_children

8/10

Excellent

02 Mar 2024

Thomas

Clean and quiet.

Business Self

10/10

Exceptional

24 Feb 2024

Mary

Very quiet

Leisure Family

10/10

Exceptional

17 Feb 2024

Linda

The room was very clean and staff very helpful

Friends_and_family Family

10/10

Exceptional

16 Feb 2024

Jasmine

Nice and spacious room. Only complaint was the ice maker didn’t work but everything else was great!

10/10

Exceptional

21 Jan 2024

Joshua

Ice storm in Dallas

My SO could not drive back to the Dallas area on Monday night due to the bitter freeze, so we booked an additional night at Candlewood. The service was excellent! The room was clean! We’ve stayed here before and it never fails to satisfy us.

Partner

2/10

Poor

05 Jan 2024

James

Booked the room, got there, they had no rooms. They do not update their system nor care to, they are not helpful at all when it is their mistake.

10/10

Exceptional

30 Dec 2023

Cindy

The staff is very friendly and the room was very nice if there was anything needed it was to have more dish towels in the room.

Leisure Family

10/10

Exceptional

23 Dec 2023

Juan F.

The property was very clean.

Leisure Family

6/10

Pleasant

31 Oct 2023

Steven

Had signs stating cars were not safe there. Website were I secured the rooms said they served breakfast - they did not. We had to buy food there at more than twice the rate of a restaurant.

Business

10/10

Exceptional

23 Oct 2023

Lisa

Good place to stay

Great place to stay while visiting family. Had small issues while there. No towels in our bathroom and found a single shoe in closet in our room. Other then that is was a good stay.

Friends_and_family Family

4/10

Poor

24 Sep 2023

Melissa

Unsanitary room

Unclean room. Every surface was dirty. Dishes were dirty in dishwasher, we were not able to use the kitchen area as it was all dirty.

Friends_and_family Family

4/10

Poor

11 Sep 2023

Tiffany

When we checked in to our first room the smell was AWFUL. I complained to the front desk staff and they moved us but the second room did not smell very good either. We bought febreeze and that helped a little. We also were not told that they were an extended stay as it is not advertised anywhere so housekeeping doesn't come if you arent staying more than 7 days due to them being an extended stay. Overall we were not happy with the stay and probably wont stay there again.

Friends_and_family Family

8/10

Excellent

25 Aug 2023

Norma

The hotel had a strong oder of smoke as we walked into the lobby. Then our room also had the smoke oder. When we showed water ran all into the bathroom. We had to use the towels to dry the floor. The bed was comfortable.

Partner

6/10

Pleasant

19 Aug 2023

shelley

The room next to us decides to entertain us at all hours of the night by fighting and cursing. We had a wonderful rendition of \"I'm tired of you gaslighting me.\" To a 3am verion of \"I'm so tired of you.\"

Leisure Family

8/10

Excellent

18 Aug 2023

Rebecca

None

2/10

Poor

16 Aug 2023

Lacy

Floor of the room was filthy and there was old food on the floor. No cell service. The phone in the room didn’t work. There was no remote for the tv. I felt unsafe at the property and left in less than 2 hours and drove down the road to another hotel. Do NOT stay at this Candlewood.

Leisure Family_with_children

10/10

Exceptional

15 Aug 2023

Ezequiel

Check in was easy and our room size was great!

Leisure Family_with_children

6/10

Pleasant

10 Aug 2023

Christina

Noisy

6/10

Pleasant

09 Aug 2023

Martin

The pet fee was almost as much as the rate to the room ridiculous

Business_and_leisure Family

10/10

Exceptional

08 Aug 2023

Roy

Everything was good

4/10

Poor

07 Aug 2023

Robert

Pool was dirty/ bathtub was extremely filthy..had to clean it ourselves, food crumbs left in the room, AC not working, rooms had a bad smell-musty, sheets were dull looking..
very disappointing for the price...would NOT recommend to anyone or stay there again..very gross

Leisure Family

10/10

Exceptional

06 Aug 2023

Pamala

The Suite was so nice We loved the kitchenette area, my husband and I were able to fix breakfast without having to buy it.

We had a small incident in the first room we had and they didn't hesitate to give us with another room. They apologized for the inconvenience .

Overall , everything was nice and the staff was very helpful.

I am going to stay there again when I go back to Sann Antonio, TX.

Leisure Partner

10/10

Exceptional

01 Aug 2023

Maria

Clean, comfortable and spacious

Loved the place, looks new. Beds were comfortable. Room was clean and spacious! Definitely recommend!

Friends_and_family Family

10/10

Exceptional

31 Jul 2023

Juan

The property was clean. The rooms are spacious. The staff was great.

Business_and_leisure Family

10/10

Exceptional

30 Jul 2023

David

Me gusto todo y tambien como nos trataron may muy bien

10/10

Exceptional

29 Jul 2023

Robert

Good stay

Great location for the family and friends I was visiting. Room was nice and clean. Kitchenette in room was nice.

Friends_and_family Family

2/10

Poor

26 Jul 2023

Brittany

The first room we went to wasn't cleaned out, the second room had missing furniture. The front staff was rude and showed no concern. The pool water was dirty and the area around the pool, there was dog poop everywhere. I felt unsafe

Business_and_leisure Family_with_children

4/10

Poor

26 Jul 2023

Sergio A

Room was full of ants and it had a bad smell. Was transferred to a different room but smaller even though I had paid for something bigger and spacious

Business_and_leisure

10/10

Exceptional

24 Jul 2023

Coriel

I didn't like that and not have a room with the hot tub in it but other than that it was great

10/10

Exceptional

23 Jul 2023

Sylvia

Will stay again.

Overall very nice. A couple of supplies needed to be refilled before arriving such as tissue box and shower gel in container.

Friends_and_family Family

10/10

Exceptional

20 Jul 2023

Priscilla

A Good Stay

Overall the hotel is nice and clean. Staff members were, pleasant, helpful.. Professional

Business

10/10

Exceptional

17 Jul 2023

Lori

Other than small front door parking. The stay was completely comfortable. King size studio. Soaps provided. Fresh linens. Kitchenette. Tv. Bed. Clean. Clean. Clean.

Leisure Self

10/10

Exceptional

17 Jul 2023

Jessica

Super clean and comfortable stay for toddler and family

Leisure Family

6/10

Pleasant

16 Jul 2023

Elizabeth

The property was okay if you don't care about eating out. The staff did help me with early check-in, which was greatly appreciated. Ice maker did not work, hair dryer died and they didn't have a spare. Smoker smell in the common areas although the room smelled okay.

Business Self