Name: Hotel Eldorado At Eldorado Resort
Address: 3762 Lakeshore Road, Kelowna, V1W3L4, CA

10/10

Exceptional

01 Aug 2026

Valerie

It was a beautiful property, the elevator is a bit tricky to access. Otherwise a lovely stay.

8/10

Excellent

31 Jul 2026

Stephen

Beautiful hotel with a fantastic view.
I would definitely recommend staying there.

10/10

Exceptional

29 Jul 2026

Terri

Setting is breath taking!

10/10

Exceptional

29 Jul 2026

Heather

Beautiful resort - lovely room, gorgeous grounds, delicious restaurant with a beautiful view.

10/10

Exceptional

28 Jul 2026

Martin

Excellent pour un court séjour à Kelowna! À proximité de du lac et des vignobles! L’hôtel a beaucoup de cachet.

10/10

Exceptional

28 Jul 2026

Michael

Staff were very helpful and friendly. Sunday brunch was fantastic. The lake view from our room was amazing!

6/10

Pleasant

28 Jul 2026

Cherise

I have to say, though, the customer service at the hotel has been disappointing. I had to walk over to Manteo to find someone at the front desk because no one was answering, and the number provided for “immediate assistance” wasn’t being monitored. For the price of this hotel, I expected a much higher level of service. Pool service was not the best either, had to wait long for fries that arrived cold.

2/10

Poor

27 Jul 2026

Russell

Paid $30 a day for resort free. We were unable to use any of the items Rooms booked treated as 3 rd party. Only old non updated rooms available. First night maintenance noise woke us up. Moved rooms. Tv didn’t work Bright thing forgot my favorite hat. Can retrieve it for $32

10/10

Exceptional

26 Jul 2026

Janet

Fabulous resort. They cater totally to the customer. Wonderful place

10/10

Exceptional

26 Jul 2026

Sylvie

Gorgeous location. Marina and Beach. Good to know the Manteo resort has shared amenities.

10/10

Exceptional

25 Jul 2026

Christian

If you want privacy, this the place to go. Parking is difiicult especially if there is an event

8/10

Excellent

23 Jul 2026

Jason

The room was beautiful. But our washroom smelled like urine the whole time. Brought it up to front desk staff and they sent someone to clean our bathroom but still smelled like urine and we asked for a manager to call us but never received a call. The young staff was very indifferent at times be at the valet or hosting stations. It took three phone calls and an hour to bring an electric kettle to our room. We were just looking for a cup of water. Said they delivered it to our room but that was not the case.
The brunch was over priced for what you got. The Yorkshire pudding was hard as a rock. Nothing made this worth the $55 dollar price tag and dishes were not available when we came and had to ask on two different occasions. After this experience with the brunch buffet we decided not to have dinner at either of the two restaurants at the resort and went to dinner in town instead.
The resort is beautiful and hopefully if we come back these few little issues will be resolved.

10/10

Exceptional

22 Jul 2026

Kris

Hotel and staff very nice. Main downtown neighborhood is several miles away and parking is difficult. The hotel’s boardwalk was closed for safety reasons. The adult pool had guest towels on unoccupied chairs. Not enough shade. Kids were having a great time in the family pool. All in all a nice stay for one night in Kelowna.

8/10

Excellent

21 Jul 2026

Rafael

This is an old property, but well maintained and very clean. The bathroom is clean and also well maintained but not modern. It’s basic with a bathtub and shower curtain. Staff is friendly and courteous. The beach view is limited but there. The pool is nice, but the lounges are not very comfortable and should be replaced. Towels are plentiful. The hotel is solid but by no means luxurious.

Partner

10/10

Exceptional

21 Jul 2026

Robert

.

6/10

Pleasant

21 Jul 2026

Amir Mohammad

I was disappointed with my experience at Hotel Eldorado Resort.

Before our stay, I received a message through the Expedia app asking me to provide information and any special requests. I replied to the message and specifically mentioned that we were travelling to celebrate my wife’s birthday, hoping that the hotel might be able to arrange something special. However, when we arrived at the reception, the staff had no information about our requests. I was told that because Expedia is a third-party booking platform, another department handles those messages and the hotel had not been informed. This was disappointing, especially since I had taken the time to respond to the hotel’s message through the Expedia app.

Regarding cleanliness, I understand that the building is older and I did not expect a brand-new property. However, the room did not feel properly cleaned. The bedding and pillowcases were not comfortable, and the bed itself was also not comfortable, which made the stay less enjoyable.

Overall, I expected a better experience, especially for a special occasion such as my wife’s birthday. The hotel has a beautiful location and a lot of potential, but the communication between Expedia and the hotel, as well as the cleanliness and comfort of the room, need significant improvement.

Family

8/10

Excellent

21 Jul 2026

Tarra

Lovely location, beautifully designed to preserve the history. Our room was comfortable and the beds were great! The pools were a little nippy! But the rented cabana was delightful, highly recommend upgrading for that experience.

My one disappointment was the food at both locations was not my favourite. Breakfast was good but I had to send eggs back multiple days as they were under cooked or ice cold. Our dinner at Mateos was a stunning location but we didn't enjoy the food we ordered and we were honest about that to our server. There was no trying to improve upon that or seeing if we would be interested in something else. Then a late night appy at the main restaurant was also a let down, we ordered lettuce wraps and they were beyond spicy. This time our server and manager tried to make it right and it was a lovely night.

I would stay again! But I'd likely eat out of the resort a bit more.

Friends

8/10

Excellent

20 Jul 2026

Sylvie

.

Partner

10/10

Exceptional

16 Jul 2026

Jeno

Very nice stay. Thank you

4/10

Poor

13 Jul 2026

Ellen

A most distressing and upsetting stay. Upon checking in, we discovered that the elevator was out of order and had to ask a young staff person who showed us where the stairs were so we could carry our bags to our room- we had to ask him if might find the time to help us with our bags (we are in our mid-70s and just came of a 6+ hour drive). Despite the thread-bare chairs, the room did have its charms- lovely view (no amenities). The shower nearly killed me - the water regulator wasn't working so that once in it turned to scalding on its own. With NOTHING to hold on to, I leaned forward to try and make it cooler when I skidded and hit the tub hard, bruising several ribs. The room temperature was similarly difficult to regulate. When I stopped at the desk to report my accident, the man on duty said to me in a belligerent tone, \"what do you expect me to do about it?\" while his younger colleagues giggled. I asked for a rubber mat, and the shower and AC temps to be adjusted. All we got was a rubber mat. The safe didn't work and the wand that controlled the blinds came off in my hand. A promise to take $100 off our meal never happened. (Only gesture was to remove a $20 resort fee I had not even been told had been added. ) This establishment cares little about the welfare of their guests, and proper maintenance of the guest rooms. Having been told we got an upgrade, I wonder what a lesser quality room would have been like?

Partner

10/10

Exceptional

12 Jul 2026

Mitchell

Wish the deck was pet friendly and the boardwalk wasn’t closed.

Pet

6/10

Pleasant

11 Jul 2026

Steve

Hugely disappointed was hoping for so much more

Partner

10/10

Exceptional

11 Jul 2026

Stephen

Great resort. So very memorable.

Partner

6/10

Pleasant

11 Jul 2026

Lyle

The WiFi was a problem and the service was just okay. It is a such a great location that I hope operations can get the minor issues fixed

10/10

Exceptional

10 Jul 2026

Neil

Room was beautiful, staff was friendly and helpful. No complaints at all, other than they have two EV chargers (which is su h a nice surprise.) however we were unable to charge our car due to an older gas fuelled Toyota 4 Runner that parked there. I checked back every few hours thinking that they might be dining. I asked the hotel front desk lady if she could look up the licence plate and ask them to
Kindly move to one of the many open spaces that existed at 8:30pm but she would not/could not help me.
We tried charging at the sister hotel, Manteo but there charger did not work. Oh well. Maybe a sign that says no parking unless you’re charging may help. Like I said - lovely property, cheerful staff, beautiful room. But I really needed a charge after driving from Vancouver.

Partner

10/10

Exceptional

10 Jul 2026

Brian

Beautiful property, access to a boat slip was great, the staff was very friendly and knowledgeable about the property.

The only downside was that the boardwalk was shutdown.

Family_with_children

10/10

Exceptional

08 Jul 2026

Kristen

Beautiful property. Historic hotel

Partner

8/10

Excellent

08 Jul 2026

Ronald

Had problem first night, manager delt with it satisfactory. Enjoyed the great food

10/10

Exceptional

07 Jul 2026

Tracy

The El is such a unique and beautiful hotel. So much history and charm. The staff were amazing as always. Can’t wait to go back!!

Partner

6/10

Pleasant

07 Jul 2026

sheryl

air conditioner was not effective in room.

Partner

10/10

Exceptional

06 Jul 2026

Alexander

Although my bride and I did not get a chance to use the hotel amenities due to our short stay, the staff were very welcoming and friendly both at the check-in as well as the restaurant. The room was clean and well mantained.
The Sunday brunch was incredible , lots of variety , although we were disappointed that for the price at least one Mimosa should be included per guest.
Beautiful charming hotel with a nautical theme of Kelowna’s past .
Definitely the place to stay if you are ever visiting Kelowna .

10/10

Exceptional

04 Jul 2026

Dwayne

Room was clean and had wonderful character. Definitely need to come back

Partner

10/10

Exceptional

03 Jul 2026

Mia

Great resort experience in Kelowna.

10/10

Exceptional

03 Jul 2026

Robert

We live in Kelowna so we stayed there on a staycation. Always love the experience there. Rooms are amazing the dining experience is five star

Friends_and_family Friends

10/10

Exceptional

03 Jul 2026

Chelsea

Wonderful birthday Canada 🇨🇦 day celebration

Partner

10/10

Exceptional

02 Jul 2026

Jason

Amazing location right on the water.

Friends

8/10

Excellent

02 Jul 2026

Jeremy

Staff were nice, making their Ammenities were not offered during their busy season, a little disappointing.

Partner

10/10

Exceptional

02 Jul 2026

Adam

An incredible location right on the lake. The restaurant on site was fantastic and the staff were great as well. Get a lake view room to enjoy the sunsets, or head to the roof or the restaurant for sunset as well.

Partner

8/10

Excellent

30 Jun 2026

Randy

A

Partner

6/10

Pleasant

29 Jun 2026

gord

Everything seemed to be a hassle at this hotel.
We really didn't feel welcomed.
Upon arrival no one helped us with our luggage. The main reception area was hard to find and has extremely poor lighting. The staff were friendly but very
inexperienced.
It was difficult carrying our luggage up a flight of stairs to our room. We did have the option to use and elevator but it was roughly 100 yards out of the way. I would of hoped a staff member would of helped us with our luggage.
The boardwalk is closed. If would of been nice to know that before booking because it made it harder to move around the resort.
The room was very clean but needs updating for sure.Our veiw was a building across from us. There was a very busy walk way just below us. We did have a peakaboo view of the lake if you wanted to lean over the railing and stretch your neck out.
The wifi didn't work.
We were not prepared for the $30.00 per day \"\"resort fee\" when we checked out.
The receptionist stated that the resort fee is found in the \" small print\" when we
booked our stay.
All in all, the resort's location is fantastic . We were looking forward to this weekend getaway but it was a little disappointing.

Partner

10/10

Exceptional

28 Jun 2026

Grace

Great location on the lake, with stunning views. Pet friendly and convenient to everything.

Pet

2/10

Poor

23 Jun 2026

Aleta

I was told I was getting an upgrade and ended up in a tiny room. I was travelling with others that had booked the same room that I had originally booked and their room was by far nice than my \"upgrade\". I don't think I will be staying here again.

Partner

10/10

Exceptional

23 Jun 2026

Richard

Location and quiet easy access

Friends

4/10

Poor

22 Jun 2026

Tiffany

The room was directly over the restaurant so unfortunately it was loud with music going until 11 pm. There was no TV remote in the room so I called the front desk to request one be sent up so I could try and drown out the loud music but after a half an hour no one came. I called down again and they said they had no idea about the request and would try and find one to bring up which never happened. Very disappointing experience overall. The lack of action addressing the missing remote and leaving me with no TV option is unacceptable for this or any calibre of hotel. To top it off the alarm in the room was obviously left on by previous guest which went off at 6 am! This should have been checked by cleaning staff (along with identifying a missing remote) prior to a guests arrival.

Self

10/10

Exceptional

15 Jun 2026

Patricia

Location … history of hotel

Self

10/10

Exceptional

13 Jun 2026

Micheline

Our stay at the hotel Eldorado resort was outstanding. The service, the view and balcony were awesome. The room was clean and cozy. We would definitely stay there again.

Family

10/10

Exceptional

10 Jun 2026

Yvonne

Beautiful location, quaint with heritage reflected in decor. Food was delicious and service was great. Only disappointing factor was the overcast weather.

Partner

10/10

Exceptional

08 Jun 2026

Janet

Beautiful location. Great staff. Fantastic view of the lake

Partner

10/10

Exceptional

07 Jun 2026

Craig

Great location outside the bustle of Kelowna downtown. Lovely room and great dining options at the hotel.

Partner

10/10

Exceptional

05 Jun 2026

David

Room was clean and spacious. Location lovely by the water and resort very well laid out and great facilities. Would definitely come back.

Partner

10/10

Exceptional

04 Jun 2026

Steve

The food was outstanding, and very affordable especially considering the cost has gone up so much in the last couple of years.

Partner

6/10

Pleasant

02 Jun 2026

Stephen

The property is at a terrific lakeside location with easy access to town and a short drive to vineyards and trails. We were surprised and angered to be hit with a $60 \"resort fee\" upon checkout, purportedly for access to the hot tub which we never used and a \"free\" water bottle that we did not take. I am not a fan of hidden fees. If you want to charge $60 more, then do that in the rate, not in a bait and switch.

Partner

10/10

Exceptional

31 May 2026

Lydia

Great place beautiful setting we had a wonderful time.

Partner

8/10

Excellent

27 May 2026

Kim and Todd

Loved being in the water and the nice decks

Partner

6/10

Pleasant

26 May 2026

Kelsey

Amenities and staff were excellent, rooms left much to desire for the pri

10/10

Exceptional

26 May 2026

Aidin

Beautiful beach view and very clean

Partner

10/10

Exceptional

25 May 2026

Bonnie

Love the french doors with the view :)

Family

10/10

Exceptional

24 May 2026

Madonna

…….., all was excellent……

Friends_and_family Family

10/10

Exceptional

24 May 2026

Nicholas

Great stay!

Partner

10/10

Exceptional

24 May 2026

Mackenzie

The property was beautiful and the staff were kind! Lots of amenities and the Pilates class on Saturdays was lots of fun. Very cute room and great service from staff. Great stay all around.

Family

10/10

Exceptional

21 May 2026

Ross

Wonderful location and great staff!

8/10

Excellent

20 May 2026

Alicia

Staff were very helpful and accommodating when re arranging rooms due to noise on the lakefront side.
Overall the hotel is a very clean and well kept with vintage hotel vibes.

Partner

10/10

Exceptional

19 May 2026

Amy

Very helpful staff, especially in the restaurant.

Friends_and_family Friends

10/10

Exceptional

19 May 2026

Roselyn Ann

This is a beautiful hotel to stay while visiting Kelowna. The staff were exceptional, extremely accommodating and the property has beautiful views, board walk, and delicious restaurants. Rooms were also quite spacious for our group. Would definitely recommend.

Friends

10/10

Exceptional

19 May 2026

Linda

beautiful view! Very accommodating staff! Great food! Excellent stay.

8/10

Excellent

18 May 2026

Darryl

Servers seemed unobservant and inattentive during breakfast and evenings in the lounge. We waited quite a bit of time for a menu, drinks and refills.
Sat at the bar and the workers at the bar were great.
Disappointing the boardwalk was closed.
We had to change rooms the first night due to a water system issue, it sucked but things do happen.
Our Room with a view of the lake was nice, the railings are starting to show their age and a glass railing would be a nice improvement.

Partner

10/10

Exceptional

18 May 2026

Barb

Wow! What a beautiful clean resort!!
Love the style!! Cork floors are beautiful!
Service was excellent. Lakeside dining was 5 star!! Highly recommend the resort!!

Partner

10/10

Exceptional

18 May 2026

Blaine

A beautiful property with many amenities. We loved the restaurants. We’ll be back!

Partner

10/10

Exceptional

15 May 2026

Christopher

Classic property upgrade offerred

Self

8/10

Excellent

15 May 2026

Andrea

The hot tub was cold
I slipped in the

6/10

Pleasant

12 May 2026

Richard

La restauration excellente, le personnel prévenant et à l’écoute par contre les chambres ont besoin d’amour.
Hôtel très bien situé

Partner

6/10

Pleasant

12 May 2026

Krishneel

Room was always cleaned too late around 4pm.

Family_with_children

10/10

Exceptional

11 May 2026

Jenni

AMAZING!! Room, view , tub, food and staff!!

Self

6/10

Pleasant

11 May 2026

Sandra

Noisy rooms above bar/restaurant.
Check in one building. Room in another. Difficult. Lamp beside bed broken. Head of bed slanted down
Lovely balcony

Family

2/10

Poor

11 May 2026

Sean

Booked a Deluxe King room with a lake view. Was put in room 224...a queen with no view.

6/10

Pleasant

11 May 2026

Lorena

The room was very small. Only one chair. Our key cards would not work so we had to get new ones 5 times. No real parking for handicapped people. We were busy with a family wedding so we did not have time to eat at the restaurants or use the facilities. Quite pricey.

Family

10/10

Exceptional

07 May 2026

Shelley

Great staff in the lounge. Like the idea of the water filling stations although some staff were unsure of the locations.

Partner

10/10

Exceptional

05 May 2026

Donna

Food was very good. Nice options for breakfast

Partner

10/10

Exceptional

05 May 2026

Ron

Good breakfasts

10/10

Exceptional

04 May 2026

William

J

Partner

2/10

Poor

04 May 2026

tammy

Booked a last minute trip for our anniversary. Definitely an older hotel. The check in desk employee was not friendly. Older than the pictures seem. No ice machine. If you want ice - you have to go to the kitchen and sale the kitchen staff. We couldn’t go near the water - it was blocked off. I was charged an extra fee of $38 after we left. I have called, left messages and have not received any information back as to what that charge was for.

Partner

10/10

Exceptional

03 May 2026

Victor Stanley Andrew

Both the dinner and breakfast were exceptional.
The room was so nice and very comfortable.
We will be back for sure.

Partner

10/10

Exceptional

03 May 2026

Julie

The staff were very pleasant beautiful setting and breakfasts are amazing!

Family

10/10

Exceptional

02 May 2026

Sakina

Very nice breakfast

Partner

10/10

Exceptional

30 Apr 2026

margaret

Enjoy our stay there
The food was amazing!

Partner

10/10

Exceptional

29 Apr 2026

Carol

Great experience! Everything was perfect!

Self

10/10

Exceptional

28 Apr 2026

Katrina

Clean room, staff were lovely, facilities were great, and the breakfast was amazing!

Friends

8/10

Excellent

26 Apr 2026

Tracy

The whole place was a nice experience 😌

Partner

8/10

Excellent

22 Apr 2026

Loveleen

Good hotel
To stay again and beautiful location

Business

10/10

Exceptional

19 Apr 2026

Stephen

We had coffee in our room

Partner

10/10

Exceptional

19 Apr 2026

natalie

We had a great stay! Clean, comfortable room, friendly staff, delicious complimentary continental breakfast and lovely location and setting for restaurant and bar/patio

Partner

10/10

Exceptional

13 Apr 2026

David Edward

Amazing spot with wonderful view and great food. Will stay here again on my next trip to Kelowna!

Self

10/10

Exceptional

13 Apr 2026

Mehrdad

Clean rooms, amazing location and beautiful view

10/10

Exceptional

08 Apr 2026

Jason Isaac

Amazing service. Great location and wonderful amenities. The hotel i ooo s showing its age but i i s clean and has a lot of character. All in all it was a wonderful stay.

Family_with_children

10/10

Exceptional

07 Apr 2026

harmeet

We had such an amazing stay at Eldorado Resort! From the moment we arrived, everything felt so warm and welcoming. The cleanliness was top-notch—our room was spotless and beautifully maintained, which made the whole experience even more comfortable.

The vibe of the place is honestly unmatched—peaceful, scenic, and full of good energy. Waking up by the lake and just soaking in the views was the highlight of our trip.

And the food… absolutely delicious! Every meal we had was fresh, flavorful, and so well presented. You can tell they really care about the experience.

Overall, it was the perfect mix of relaxation, great service, and good vibes. Definitely a place we’d love to come back to! ✨

Family_with_children

10/10

Exceptional

07 Apr 2026

Basia

If you appreciate places with history and a bit of soul, the Eldorado stands out. It has that classic, almost European lakeside energy—nothing cookie-cutter about it. The setting is incredible, the vibe is quietly upscale, and it attracts a more refined crowd than most spots nearby. It’s become one of my favourite stays in Kelowna.

10/10

Exceptional

06 Apr 2026

Jessica

Such an amazing getaway always love staying in the arms building at el dorado

Partner

6/10

Pleasant

06 Apr 2026

stuart m

Some of the thing i would have expected from this stay.
a tv that works, decent number of towels, keycards that work a bit more consistently, coffee machine that works, some of the staff were not very helpful. Perhaps its shoulder season and things are just getting going here, but i wasnt really overly impressed. The steam room was on point though.

Family_with_children

10/10

Exceptional

06 Apr 2026

Natalia

The view of the lake and mountains was impressive. I appreciated friendly staff and great steam, sauna, pools and restaurants Eldorado & Manteo is so relaxing!

Family

10/10

Exceptional

05 Apr 2026

Stephanie

Beautiful spot - great location. The restaurant and lounge was amazing too.

Partner