Name: Okanagan Seasons Resort
Address: 1580 Hwy 33 West, Kelowna, V1X 1Z9, CA

2/10

Poor

13 Jul 2026

John

False advertising -picture looks gorgeous with a pool and beautiful garden and yard and it was not at all like that. Pool empty and full of old furniture! Yard not nice, cupboard door falling off! Worst place we’ve ever stayed!

Partner

2/10

Poor

13 Jul 2026

Crystal

Where do I even start?!? This place was horrible. Not clean! At all!!! The pictures that they show are delusional! Listen to all the reviews and find another place! HANDS DOWN! Go! Go find another place!

Friends

8/10

Excellent

12 Jul 2026

JUANITO V

Great, no comment

Family_with_children

2/10

Poor

09 Jul 2026

james

This accommodation lacks a pool!! Broken locks and exposed wires created hazards! Smoke detectors were absent. Air conditioning performed poorly, and working outlets were nearly nonexistent. The rate is excessive relative to the actual offerings. Debris covered the property. The owners appear indifferent. Although I am typically adaptable, I promptly shortened my visit, relocated to a nearby hotel, and savoured the remainder of my vacation.

Family

8/10

Excellent

06 Jul 2026

Diane

The key they provided for us wouldn’t open our door so we had to wait for them to come help us. After driving over 4 hours it was very disappointing that we couldn’t get into our room right away and kept having issues with room key and had to use their master key

Partner

8/10

Excellent

06 Jul 2026

Blake

I got a good rest. It was relatively quiet.

Self

4/10

Poor

04 Jul 2026

dave

That motel was super old, the faucet was broken, and the toilet was cracked. The staff wasn't helpful either.

Friends_and_family Friends

4/10

Poor

03 Jul 2026

Sukritta

No amenities and service

Friends

2/10

Poor

01 Jul 2026

Cindi

This hotel misrepresented itself with photos on this site. People living there....fighting and loud, room in poor condition. Bed left bruises on my hips. Will not recommend or ever waste my money again

Partner

4/10

Poor

30 Jun 2026

Warwick

Had 2 pools, neither had water in them

Partner

2/10

Poor

30 Jun 2026

Joanne

What you saw on the website is not what you got. No pool, the rooms where disgusting, holes in the walls, smoke detector hanging, bath tub was very chipped, shower head didn’t put out water well, the water couldn’t be shut off, fan just made a lot of noise, burn marks in the furniture . It’s a hotel that is very run down. I will never stay there again .

Friends

2/10

Poor

29 Jun 2026

Barb

The property needed a big renovation. Very dilapidated.
Patio doors did not close properly. Blinds were broken and slats were missing. The first room I was allocated, didn't have curtains. No bedside lamp. No plug ins for boosting the phones. No microwave. Bath tub and sink had chipped enamel. The white bath tub had yellowed with age. Plus the caulking on the tub need redoing. All in all, I'll never go back there. Even though I'll give it an A+ on clean sheets, and a comfortable bed.

Partner

4/10

Poor

29 Jun 2026

Lillias

Needs to be maintained. Was verily clean. Batub and toilet needed cleaning.
Found spider in bed, as we first arrived. Would not book again.

Family

4/10

Poor

29 Jun 2026

Tammy

Very run down and old. Empty pool, no hot tub, busted broken playground. Very little water came out of the shower head. Broken dirty blinds and windows. Some lights didn’t work.
We had a 2 Bdrm suite, beds clean and comfy, came with dishes, coffee maker, air conditioner etc. not enough towels, cupboard doors didn’t close but the fridge worked!!! There is ppl living at this motel.
Lots of rot and mold. Definitely needs a lot of attention. Staff was friendly . Would not stay here again but I will add I paid far less for a suite than a chain hotel so I guess you get what you pay for.

6/10

Pleasant

28 Jun 2026

George

The room was clean but the toilet made a screaming sound when flushed and the baseboards had a lot of water stains.
Neither pool or hot tubs were functional.

There is a cool courtyard in the middle where you can hang out and socialize.

This could be a great place if there was some attention to some of the conditions and amenities.

Friends_and_family Friends

2/10

Poor

23 Jun 2026

Terry

The pictures on Expedia are not anywhere close to how poor the property is. It is an old motel. I would not have stayed there but couldn't get another hotel for the weekend. Totally embarrassed to tell people that we stayed there.

Partner

10/10

Exceptional

23 Jun 2026

Charlotte

Clean room, but much too cold with AC!

4/10

Poor

21 Jun 2026

Sandra

Did not see hot tub

Partner

6/10

Pleasant

15 Jun 2026

Chris

Upon arrival, they booked us in a room that was being renovated.

The staff then asked if I could have one room for one night, then move the next as they were booked.

I said, if you can't find a room, lets just process the refund. To which the staff member said \"Are you not happy with your room\"....

I didn't have one...

When they finally got us a room, it unfortunately was not cleaned very well. There were tissues with blood on them behind the night stand (I was looking for somewhere to plug my phone in) and the bathroom left something to be desired (clean wise)

Because we were on a time crunch, we stayed...

The beds were clean (thankfully) and comfortable.
The back courtyard was nice to hang out in.

It was clear that the (possible new) owners were working to better the establishment - lots of \"reno\" type things going on.

Partner

4/10

Poor

14 Jun 2026

Richard

The table and couch were dirty.The coffee maker plug on didn’t work. The closet had no hangers. The bathroom door had a large hole on the back side.
The whole place looked run down.

Self

2/10

Poor

13 Jun 2026

Rajwinder

Not worth it to spend this much money

4/10

Poor

11 Jun 2026

Tim

The room was very outdated, and not all surfaces were clean. The drain in the bathtub was completely rusted out, the toilet ran water all night. I felt it was completely unacceptable at the rate of 185 a night that I paid for it.

Self

2/10

Poor

09 Jun 2026

Madison

The grossest hotel you'll ever stay at! I completely agree with the other reviewer that said you will think that you have made a wrong turn.

Our \"non-smoking\" room must have had the sign put up the day before. The room stunk of smoke so bad it was like living im a cigarette. The view outside our window faced dumpsters and various other garbage items. Including containers full of what looked like urine.

It was hot in the room and our window opened-but it had NO screen so we could not leave it open overnight. The door bolt had been ripped off so I had to tie a rope in front of the door (picture attached) to feel some sort of security. We were two young women and we did NOT FEEL SAFE. People screaming at night and some workers whistled at me when I went for a walk around the property.

The room had not been dusted or wiped. There were hot pink lipstick stains all over the bathroom door and counter. Toilet was disgusting. Shower didnt work properly- the tub would fill up as well. No way to fix that as the knob for the shower was missing the ball.

We booked off Expedia and I swear the photos are AI! We expected an older 3 star hotel. Thats what we paid for. This place needs to be condemned. The \"restaurant, pool & jacuzzi\" that were featured in the pictures were all under supposed construction. We peeked in the windows and it looks like they were just storing random garbage there.

I felt itchy staying here. If you feel like you are getting a good deal you are NOT!!

Friends

4/10

Poor

08 Jun 2026

Mairen

I understood that this hotel was older, but I had stayed in the past and enjoyed it. Unfortunately it has gone way down hill. It is more like a long term hotel now. The room was filthy. We found a vape, hat and deodorant in the room under furniture. That bathroom was old, dirty and full of mildew. The fan didn't work at all. I booked because there were two pools. Neither was filled or working. Outside our door was a broken toilet tank lid. Guess what our room was missing. When we asked for ice the person in the lobby was helpful, which is why I gave them two stars. When I spoke to someone about the unclean room he shrugged. Now for the worst part. I woke up to find thousands of small bugs swarming a granola bar wrapper. Sadly this place is no longer somewhere I would ever suggest staying.

Family

4/10

Poor

07 Jun 2026

Gwen

Under one bed was not cleaned and also after moving the mattress it showed the box spring was dirty. The coffee pot was not clean. TV was small, we didn't watch. I thought the price was much too high for the older motel. Friendly staff though

Family

2/10

Poor

07 Jun 2026

Eric

Not worth the errort to even consider staying here, we left after 30min. Initially booked for 1 night online, then phoned the property to add another night to our stay and were told it would be no problem. Upon arrival nothing had been noted in their system and the desk clerk had to do some shuffling of rooms to allow us to have the same room for both nights. In the end we were told we had been \"upgraded\" from a standard queen room to a 2 room kitchen suite. When we entered to room we shocked at the state of decay and dirtyness,. Taking a wet cloth from the bathroom we proceeded to clean the room ourselves as we were exhausted from our trip and late arrival and we thought we could make it passable for 1 night and were would change rooms in the morning. Our efforts were futile, the white cloth was black within moments of simply wiping the headboard and coffee table. At that point the smell of something long dead in a corner was starting to be more noticeable the longer we were in the room, and both of us said our throats were starting to feel sore. At that point we decided we would not be staying in there and headed to the office to either change rooms or leave. At the office we were told that the original room we had booked, and just moments before had been shuffled out of, was unavailable do to needing emergency repairs. We left even though it was now past midnight. The only positive in the experience was that we received a full refund.

!!!BOOK HERE AT YOUR OWN RISK!!!

Partner

2/10

Poor

06 Jun 2026

Callie

This place is NOT worth $170/nt! There is no pool or hot tub; it’s just a storage area for old mattresses etc. It is not in good shape. Pay more and stay somewhere else. The bathroom vanity door was completely broken. Paint is old and chipped. I would not have stayed another night. By the time we got there and saw the state it was in, the room was already prepaid. No staff early morning and no key drop box, no information given. I would not recommend and would never stay here again.

Partner

2/10

Poor

05 Jun 2026

Sherifat

The room is not clean and smells really bad

Family

10/10

Exceptional

05 Jun 2026

Margaret

We used this motel before because it is dog friendly with lots of space to walk the dog. Rooms are clean, staff is very helpful. In general it needs a lot of upgrading of amenities such as play area, swimming pools and sprucing up the parking area. Great value despite the lack of amenities.

Pet

4/10

Poor

01 Jun 2026

Jeremiah

There are ants like crazy, I’m not sure if it was all rooms or just fine, you do get what you pay for though, the mirror was broken and shower looked quite stained, a good scrub moat definitely could’ve fixed it. Bedding was questionable, and had a few stains that looks suspect, but it wasn’t anything I was gonna throw a fit over, staff is okay, they got a different room for friends who had ants, but it was a downgrade and didn’t exactly look extremely prepped.

Friends

2/10

Poor

31 May 2026

Maksym

The room is run down and very disappointing for our stay. Will not come back again.

Friends

2/10

Poor

30 May 2026

Alex

Dirtiest place I have ever stayed. NOT AS ADVERTISED. NONE OF THE AMEMITIES. Every single thing about this place screams filth. Broken smoke detector.Dirty tub and shower,cupboards. Floors are disgusting. Never ever would I recommend this place.

Family

2/10

Poor

25 May 2026

Charmaine

Do not book a room through hotels.com
the photos of the Okanagan Seasons Resort in Kelowna BC were misrepresented and not at all what we found when we arrived . The rooms were filthy, I’m not certain the beds were even changed, the blinds were falling off or broken , walls filthy , toilet covered in only god knows, no toilet roll holder, lamps with shades covered in dirt and graffiti , stunk of cigarette smoke , inadequate and broken locks on doors and patios , floors filthy , pictures crooked on walls, paint peeling and cracking on the ceiling . This place should be condemned .

2/10

Poor

22 May 2026

Lyndon

The staff were very accommodating and helpful as well as apologetic for all the mishaps that occurred during our visit. Will not recommend this place until they sort their basic operations and facilities in order. Will require a lot of improvement to the property.

Friends_and_family Family

4/10

Poor

20 May 2026

Elaine

There was little heat, the toilet was extremely noisy, the floor was wet in the bathroom from its bad plumbing, room was not ready by check in time.

Partner

6/10

Pleasant

19 May 2026

carol

Linens clean but poor state of room...paint peeling, drape torn, TV not working properly

no coat hanges for clothing

only coffe for 1 day although there 2.

However, greenspace outside the room great!

Self

6/10

Pleasant

19 May 2026

Anne

The facilities were run down, but the beds were comfortable and the sheets were new. The staff was very nice. The buildings need major work.

Partner

8/10

Excellent

17 May 2026

Georges

Not applicable

Partner

6/10

Pleasant

17 May 2026

Hunter

It was a fun stay had lots of stuff to do on property

Family

2/10

Poor

14 May 2026

Geraldine

The place is falling apart, the walls were filthy, ceiling falling in, and there was a bug in my bed- I squished it to see what it was and called staff. They said not to worry about it- it’s a fly. I felt scared and did not want to stay. The area is shady- parking lot a disaster, pool is closed restaurant is closed with staff squatting in dirty shambles. And to top it off- at check in the credit card machine did not work so he took my card and did a manual entry on his computer- woke up 5 days later to credit card alerts for massive fraud on my card- from Quebec- never been there! Do not stay there, stop there or send anyone you care about there. It is rundown and run by shady fraudsters.

Self

2/10

Poor

14 May 2026

Katie

This “ resort” is now a low income long term rental motel. Such a shame it used to be a lovely although dated place to stay but now it’s just awful. I took my family here recently because I thought it would be a good place for a couple of young boys.I was remembering the large lawns, playgrounds and pools. Now everything is in broken, decrepit and covered in caution tape. The parking lots are cluttered with old cars and dump trailers.The room is very run down, toilet seat not attached, tv doesn’t work, kitchenette unit has no dishes, the garbage can was very stinky, windows covered in mildew and the blinds were broken. When I tried to take my grandsons out onto the lawn space we were treated to people in a neighbouring unit throwing up on the sidewalks and the other side has a bunch of people on the nod from the substances they used. If you are every wondering what it would be like to spend the night in a homeless shelter this is the “resort” for you.

Friends_and_family Family

2/10

Poor

14 May 2026

Paul

Bed was comfortable but rest of the room was run down. Bathroom vanity doors were almost falling off. Pictures of the motel very misleading. Very dissatisfied

Partner

2/10

Poor

13 May 2026

Linda

Dirty and worn down everything except beds

Partner

8/10

Excellent

10 May 2026

Bob

People were good to deal with. Buildings are in ruff shape.

Partner

6/10

Pleasant

08 May 2026

Phil

The sign at the entrance invited you to come in and relax in the pool. When I looked at the pool it was clear that it has been quite some time since the pool had any water in it. The door to my room had several dents in it from some sort of heavy impct, it is a steel door. The room itself was nicely appointed and clean.

Self

2/10

Poor

05 May 2026

robert

OK--- super dirty . main door was broken, tv remote didn't work, a/c wouldn't cool below 24 degrees Celsius , could not get wi-fi , staff was partying at 4 in the morning, they woke me up . i went to bathroom and found out i had no hot water , they didnt seem to give a s**t , they said they would look at it in the morning . and i said yes just in time for the next guys, he agreed i said i need a shower in the morning could I use another room for showering, he said sorry NO . it was getting cold around 4 am and guess what next NO furnace operation , this straw broke the camels back i FOUND GRAVEL OR SAND IN THE BOTTOM OF THE BED UNDER COVERS AND PULLED ALL THE COVERS BACK ALL KINDS OF THICK BLACK LONG HAIRS AND I HAVE SHORT GREY AT 75 YEARS OLD . there was a lot more about the dirtiness but you've heard enough, I'm going to call the health department and have them inspected. I EXPECT A FULL COMPENSATION FOR THAT STAY AND DONT LET ANOTHER CUSTOMER STAY THERE FOR YOUR OWN GOOD.

Self

4/10

Poor

04 May 2026

Michelle

Not very clean

Partner

10/10

Exceptional

03 May 2026

Greg

Good location

Self

8/10

Excellent

01 May 2026

SALVADOR

It’s a very well located place to stay. The best value and proximity to downtown and airport.
👉🇨🇦👌🙏

Business

4/10

Poor

30 Apr 2026

Brianna

Bathroom was full of mold and there was creepy sharpie all over the room. The toilet had a face drawn on it and the mirror had a whole script written on the mirror talking about l

4/10

Poor

28 Apr 2026

Chris

Fair price and a clean room. Giving a 2/5 for the broken door because its a security issue and I can't in good faith recommend a stay until that issue is fixed.

Self

8/10

Excellent

27 Apr 2026

Bruce

Had to ask for the shower to be fixed, had to ask for a coffee pot.

2/10

Poor

26 Apr 2026

Nusarrat

Very old , everything falling apart, walls are cracked and dirty. If I reached there earlier, I wouldn’t stay there.

Partner

2/10

Poor

22 Apr 2026

Edgar

Booked the stay because the motel states hot tub and swimming pool on site. Both were closed because the person at the desk says they are doing renovations, a picture thru the windows show different, no Reno’s, just decided to use as storage. Rooms were dirty, furniture old and damaged, bathroom is filthy dirty, fixtures incorrectly mounted, shower heads terrible, bottom of tub has something scummy on the bottom which I felt thru my feet…. Literally grossed out and I have a strong stomach and I can put up with a lot, mouldy caulking, mould on switch plates, front door really tight opening and closing due to door being kicked in before, and door has a split, which should have been replaced for safety, the back patio sliding window is missing a strip on the vertical blind. So people can see in leaving no privacy, got a knock at the door, woke at 6:00 in the morning by a homeless woman, probably because whoever used to live there did shady things. Not a pleasant stay, with an unfriendly front staff, that didn’t seem to care, unfortunately I would have left but the no refund policy applied, so I had to stick it out. Do not go to this motel, quite discouraging, however if you do, do a walk thru first and have low expectations. I will give a positive note tho, the parking lines are clearly marked. I have pics to attach if you want to see

Friends_and_family Friends

4/10

Poor

20 Apr 2026

Marnie

Pool closed, curtains broken, no kitchen, Wi-Fi sketchy

Friends

10/10

Exceptional

20 Apr 2026

RAMIRO

Everything excellent and great

Friends

2/10

Poor

19 Apr 2026

Reeken

Photos on Expedia is from past, they do not have ave half of the facilities even the condition of property was not as per the photos on Expedia, should be updated by management.

Partner

2/10

Poor

15 Apr 2026

Kenneth

No microwave. They had a party right outside my room for a retiring staff member going till almost midnight. Their own quiet rules are 10 pm. My wallet was stolen from my vehicle. And through it all no apologies only excuses. I advise you to never stay here!!!

Partner

2/10

Poor

29 Mar 2026

Heather

Room do NOT look like pics, they are in terrible shape and the guests felt very sketchy. We did not feel safe or clean here.

Friends

2/10

Poor

02 Mar 2026

Amy

This place is very run down. I did not feel safe, property is poorly lit at night. I do not recommend this place. Do not be fooled by the pictures on line.

Self

2/10

Poor

22 Feb 2026

Will

This was the greasiest spot I have ever been unfortunate enough to have to stay in. Absolutely filthy rooms, poorly maintained. Drug addicts roaming around outside. Pictures are absolute catfish, looks nothing like them.

6/10

Pleasant

01 Feb 2026

Deanna

The ataff were very pleasant and I needed a basic stay. This place did the job. The bed was comfy, but the floor was terrible. The roim was clean but very run down. If you want to stay in Ktown longer than a day, find somewhere else.

Leisure Partner

2/10

Poor

20 Jan 2026

Ron

Yes. Floors in bathroom and kitchen were filthy. There were at least 3 dozen dead bugs in the light in kitchen. Bugs and spider webs in the bathroom behind the toilet. Caulking around tub and sink was really done unprofessionally. Tub fixtures were loose. Cabinets in kitchen were pealing and dirty. Microwave oven was rusty on the inside. Table in kitchen had damage on table top. Kitchen counter had dent. Dents in walls. Blinds to sliding door to outside were broken. The fan/light over the beds had no \"dome\" cover and switches did not work to turn light off. We had to unscrew light bulbs to turn light out. There were big scratches on the bed headboards. We felt it was a \"bait and switch\" situation. The pictures on the webpage showed a very nice clean room but it was nothing like that!

Leisure Friends

10/10

Exceptional

10 Dec 2025

rohina

Perfect

8/10

Excellent

26 Nov 2025

rohina

Good

10/10

Exceptional

20 Nov 2025

rohina

Good

8/10

Excellent

16 Nov 2025

Matt

Staff was somewhat helpful, clean room

2/10

Poor

15 Nov 2025

Mark

No

Friends_and_family Family

2/10

Poor

03 Nov 2025

Brad

Literally everything was horrible the owner was steady watching me and my friends thinking were going to steal his car or something ..very nosey and unwilling to let us stay more then 2 nights. On top of the rude strange behavior...like ordering pizza was suspicious....none it the amenities worked the hot tub was down for maintenance and the morning breakfast again was just trash like the customer service.thr first morning we woke up the hotel manager banging on the door asking when we are leaving...and told us that's it only one more night the hotel was empty so.i don't understand during a slow time thier harassing and evicting customers. They didn't even offer new towels or anything instead came in the room to snoop around and. Leave....

Leisure Friends

2/10

Poor

03 Nov 2025

Mark

Pet friendly yes.

Friends_and_family Family

10/10

Exceptional

22 Oct 2025

Alfred

Clean room ..

Business_and_leisure Self

10/10

Exceptional

20 Oct 2025

rohina

Perfect

8/10

Excellent

17 Oct 2025

Tomas

Original room looked much nicer, however reeked of cigarette smoke. After mentioning this to property, i was quickly placed in another room.

Partner

10/10

Exceptional

14 Oct 2025

Gerry

The blind of the back door was broken other than everything was good

10/10

Exceptional

14 Oct 2025

Erin

Room was clean, but dated. They did allow my best friend, my dog (large cane corso). They were friend and accommodated us very well.

Leisure Pet

6/10

Pleasant

04 Oct 2025

Shannon

Close to most restaurants and shops. Staff were nice. Floors were a bit dirty. Bed was comfy.

Leisure Family

10/10

Exceptional

02 Oct 2025

Dwayne

Love it

6/10

Pleasant

30 Sep 2025

James

Staff were helpful ( with TV).

They do not call cabs; gave me the number of expensive limo service, so I had to make my own call for cab service.

The shower turned to scalding hot for couple seconds!

8/10

Excellent

29 Sep 2025

Troy

The staff were good, very helpful.

In the next set of units at the location was some illegal activities happening, which would make me not stay there if I had minors with me.

I will stay there again, hopefully both pools & hot tubs are in working order.

Leisure Pet

2/10

Poor

29 Sep 2025

Ratna

Safty is zero no camera mid nights people's are fighting and doing smoking near by room i dislikes this type environment

Leisure Family

10/10

Exceptional

27 Sep 2025

rohina

Perfect

2/10

Poor

26 Sep 2025

Caroline

Yes

Business_and_leisure Self

10/10

Exceptional

26 Sep 2025

Carol M

Good location. Friendly staff. Great for overnight or longer stay.

Business

6/10

Pleasant

26 Sep 2025

Kathryn

It’s clean just old out dated but the price is best for the area if you just need a safe clean place to rest a night

2/10

Poor

25 Sep 2025

Michelle

The rooms are in very rough shape. The people who work there are wonderful.

Business

6/10

Pleasant

22 Sep 2025

Joel

Staff was awesome but that’s about it. The room was run down, the property was in very rough shape, the area was unpleasant. The walls are paper thin between rooms so expect to hear your neighbours conversations.

While run down, the rooms WERE CLEAN and I’ll admit the bed was quite comfortable.

The rest of the facility was not great. The pool and hot tub were a terrible colour and closed off with caution tape. The public bathrooms were dirty with blood in the trash can.

I stuck it out for the weekend but will not be returning and can’t say I’d recommend the property to anyone.

Leisure Partner

2/10

Poor

22 Sep 2025

Bailey

Building should be tested, or just torn down. Room was dirty, hair on bed and weird stains on dresser as well as on the tub floor. Room says no smoking but smell dirtiness and cigarettes Would not recommend.

Business_and_leisure

2/10

Poor

22 Sep 2025

Alixandra

Absolutely disgusting. Do not stay here! False advertising on their site. I wish I could share MY pictures. Moldy, dirty, water damaged, chipping paint, holes in walls and around pipes, smelly. It’s appalling that they are even allowed to rent this room out. I felt uncomfortable the entire time I was there—one sleepless night. Absolutely no effort or pride put into the property. Looks like they are just trying to get some money coming in until someone agrees to buy the property and tear the buildings down. Towels and sheets looked clean, but I was so grossed out, I brought in my own camping bedding from the car to sleep on and tub was so gross I didn’t use it. Indoor pool and hot tub not in service. Check in process was fast, I see now because they don’t really seem to care. Should have got my money back and slept in my car.

Business Self

2/10

Poor

20 Sep 2025

SONYA

Half of the buildiing looks to be under construction, the other half is short term housing. The building is very old and the rooms were dirty, stained and not even worth the low price. I would never stay here again. It will definitely appear in an episode of Dateline in the future.

Leisure Family

6/10

Pleasant

18 Sep 2025

Donald

It was basic but clean and adequate for one night.

Leisure Partner

6/10

Pleasant

18 Sep 2025

Sharon

The property was conveniently located. It appears management has been working to improve and update the property.

Business_and_leisure Self

2/10

Poor

17 Sep 2025

Warren

There was no water in the room due to a central plumbing issue. Staff were aware of the issue prior to assigning the room and did not inform me. After inquiring and being told of the problem, I inquired about moving to another room and told none were available, however, they insisted the issue would be resolved in 20 mins. Fast forward to 2+ hours later and still no resolution. I stated it was unacceptable to have no water in a hotel room and that if there were none available, I would like a refund. The staff tried arguing against a refund and tried to have me stay in the room regardless. I insisted on a refund based on the circumstances and was eventually granted one. Other than the room itself, the only way to describe the property is a derelict dump. Most of the hotel property is in various states of disrepair and the website photos are a stark cry from the actual condition of the property. AVOID THIS HOTEL AT ALL COSTS

Leisure Friends

2/10

Poor

14 Sep 2025

Tara

Terrible rooms

The courtyard area was beautiful. It was well kept. The outside of the building were in disrepair. When I arrived, they didn't have the room I booked, so they \"upgraded\" me to a suite, but told me not to use the kitchenette sink because it was clogged. I think they try to keep it clean, but the room itself is on awful shape. I felt like I was going to pull the bathtub spout right out of the wall when I was turning on the shower. In the bedroom, there's a big section of the blinds missing, meaning anyone walking by can look right in. I'm very disappointed. I've spent less money Ona far nicer hotel. The pictures in the listing do not reflect what the rooms actually look like.

Business

8/10

Excellent

13 Sep 2025

Alaundra

The room we stayed in 316 had a fan that was threatening to fall off the ceiling, a missing handle with screws exposed in the washroom, paint bubbled and cracked, despite it being a non-smoking room there was nicotine dripping from the ceiling in the washroom. But the staff were diligent about keeping the garbage bins empty and your room tidy. The staff was also very kind at the front desk. Definitely just a thing of more TLC is needed for this place. The spot is not bad in terms of you are close to multiple restaurants and bus stops so you can easily get to point A to point B. Also beware the hanging wall socket beside the bed (it needs to be reattached properly)

Leisure Friends

4/10

Poor

12 Sep 2025

darren

Bed was soft and lumby, toilet ran all night and tub was discolored

Business Self

8/10

Excellent

10 Sep 2025

Cecile

Was good stay, quiet and good area

Leisure Family

6/10

Pleasant

08 Sep 2025

Christa

Good location

2/10

Poor

07 Sep 2025

Brittaney

I hate leaving reviews like this.

I have stayed with this property before. It wasn’t the nicest but it served its purpose. This time was way different.

When we first arrived the front end staff member was friendly. We found out the indoor pool and hot tub were out of service which sucked because we were excited, but it happens. We checked in and went to our room.

Upon walking in, we were hit with a terrible overwhelming smell of smoke. It is supposed to be a smoke free property. The smoke detector in our room was literally hanging off the wall. It had been ripped out.

Next, the blinds that cover the large sliding door window were missing some blinds and there is no curtain to pull across. This leaves the room completely open and not private.

Lastly, the cleanliness was appalling. There was other people’s hair all over the bathroom and floor. Someone’s shave stubble was all over the bathroom sink, and the walls had dirt and handprint stains all over them.

At this point, we went back to the front and asked to switch rooms. The staff member apologized and let us check out another room. We did, it was only mildly better. This one was private at least, but still random hair and black smudges/hand prints all over the walls and bathroom door.

The only reason we stayed was because we were exhausted from driving all day and needed to sleep.

I’m disappointed at how awful it was. I wasn’t expecting a fancy resort but the rooms were gross this time.

Leisure Partner

2/10

Poor

06 Sep 2025

Kelly

Old

6/10

Pleasant

05 Sep 2025

wendy tims and nicholas

This is an old property that really does need updating. For $190.00 a night i expected at least to not have to ask twice to have two missing vertical blinds replaced in order to feel safe at night.