Name: Best Western Plus Kelowna Hotel & Suites
Address: 2402 Highway 97 N, Kelowna, CA

Best Western Plus Kelowna Hotel & Suites

Okanagan Valley-BC · Canada

100 reviews shown

10/10

Exceptional

13 Jul 2026

Daniel

This BW never disappoint. We have stayed here before for kids hockey tournament years back...we had last minute booking thisctime, Expedia charged a lot more but still worth it.
The place although dated, is clean and comfortable. Staff that checked us in late at night was helpful.
The room was the perfect size for us, comfortable bed, sofa bed fridge, stove, kitchen utensils, body wash and shampoo were all great.
Breakfast was plenty.
If we need to stay around Kelowna again, will definitely book this BW.

Family

10/10

Exceptional

13 Jul 2026

Kunal

Everything was good

Business

10/10

Exceptional

12 Jul 2026

Robert

I had a ground floor room at the rear of the property, away from traffic on Hwy.97.
What I liked was a silent HVAC system and the overall quietness of the room. Everything is maintained well, and the supplied TV was fantastic. The hotel does a very good job with the breakfast buffet, which is served in an atrium style area beyond check-in, and near the indoor pool. There is plenty of seating for different party sizes. Coffee! Very good indeed. One small knock was that I would have appreciated a microwave in room. Because I traveled alone, I didn't necessarily want to go out to dinner. Walkability to restaurants from the hotel is not great, but there is a restaurant on-site, and they provide a discount. Overall, an excellent facility; I'd stay here again.

Self

10/10

Exceptional

11 Jul 2026

Eli

The pool water and hottub was very dirty. The shower in the pool area can get some attention to be cleaner.
The rest was awesome and we had a great stay.

Friends

10/10

Exceptional

11 Jul 2026

Maximilian

Rooms were clean and spacious.
Bed very comfortable.
Breakfast was awesome
Staff was kind and friendly.
They were awesome with my dogs.
Really pleased with this property.

Pet

2/10

Poor

10 Jul 2026

Teresa

I told the front desk that I was traveling with two 80 year old people and would like to check in early. Front desk said she would let me know when the room was ready. She went home after her shift and I never got told our room was ready. Finally at 4.30 I went back in and found out I never would have been notified. We waited 2 and a half hours. Ran out of toilet paper in the room.

Family

2/10

Poor

08 Jul 2026

YOHAN

The room we stayed in had absolutely nothing decent. The bed was bad, there was no body wash, and even the Wi-Fi connection was unreliable—or slow even when it did connect—and we couldn't watch YouTube on the TV. The sink water was also too hot and difficult to adjust. There was no information regarding the Wi-Fi or disposable amenities during check-in.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Nadine

The pool is shallow and cold the hot tubs fit 2 people only but everything was clean and the breakfast that comes with your stay is absolutely fantastic and more then makes up for it

Partner

4/10

Poor

07 Jul 2026

Huong

⭐☆☆☆☆

Very disappointing stay. The room was only cleaned after I called to request housekeeping. The bed sheets were not changed, and when I complained, I was given clean sheets and told to change them myself. The air conditioner was extremely noisy at night, and the room was so dry that my daughter even had a nosebleed. Overall, the housekeeping and customer service were unacceptable.

Family_with_children

8/10

Excellent

07 Jul 2026

John

Court yard with the view and balcony was excellent

Partner

10/10

Exceptional

07 Jul 2026

Cassandra

Our hotel stay was great. The rooms are clean, the staff is friendly and the hotel is centrally located. It’s nothing fancy but exactly what we needed. We brought our dog and he was greeted with local treats which was such a cute addition. I would stay here again!

Pet

4/10

Poor

06 Jul 2026

Daniel

The hot tub you couldn’t see the bottom of it because the water was so dirty.

Business

10/10

Exceptional

06 Jul 2026

Christopher

Clean

Partner

6/10

Pleasant

06 Jul 2026

Elizabeth

Breakfast was good, lots of choice. Facilities were good. Room was ok just not super clean, kinda looked like just a surface clean had been done not a deep clean. But beds were clean so not too bad.

Family_with_children

10/10

Exceptional

05 Jul 2026

Adele

Thid hotel was an excellent experience from right when we walked in. Olivia at reception was so welcoming and friendly. Reception area was great and nice open sunny lounge area with a great coffee machine. We walked into the room and loved the balcony! Beds were so comfy! The soaps and lotions were great. Breakfast was basic but just a notch above other hotels. We ended the night sipping drinks on the balcony pretending we were somewhere tropical...we will be back!!

Partner

10/10

Exceptional

03 Jul 2026

Eungchun

Good

10/10

Exceptional

30 Jun 2026

Mahmoud

Clean room, helping staff, good breakfast and clean swimming pool and area. Plenty of parking spaces

Partner

10/10

Exceptional

30 Jun 2026

Louise

Rooms very spacious. Great breakfast.

Partner

10/10

Exceptional

29 Jun 2026

Chad

This is my go-to spot when travelling to Kelowna. Always great from the staff to the rooms to the pub. Highly recommend.

Self

8/10

Excellent

28 Jun 2026

Arlene

Solid 4star hotel. Clean, good breakfast, comfy bed, restaurant/ bar a few steps away.

Partner

6/10

Pleasant

28 Jun 2026

Winston

The grounds are lovely. Our room was a main floor room with patio opening onto a green grassed area that was well maintained. This was lovely.

But the room cleanliness and maintenance left a lot to be desired. The room smelled bad enough that I purchased a deodorizer for it. There were large “dust bunnies” between the bed and the wall that were simply gross. I moved the table a bit and saw that the flooring underneath was spattered with ?food?? I also purchased Lysol wipes and disinfected all touch surfaces. The wipes were dark after wiping the door handles etc. The patio door lock barely worked and the glass was dirty. The patio table and chairs were also soiled. The Keurig coffee machine wasn’t useable as it was extremely soiled inside. The floor didn’t appear to have been washed recently. Yes this was a pet-friendly room (I have a small yorkie) but the dog urine smell in the room was disgusting. I travel a lot with our dog and I’ve never experienced this smell before. I suspect a dog or two has urinated on the vinyl flooring and the urine has seeped under the flooring. The curtains also were soiled and need to be cleaned.

Breakfast was alright. They had a selection of food but always seemed to run out for long periods before refilling. Hostesses were not friendly. Most cooked food is processed and high in sodium but they did have fresh bread, cereal and fruit.

This property could be great but housekeeping and maintenance have let them down.

I wouldn’t recommend.

Pet

10/10

Exceptional

25 Jun 2026

Dwayne

My stay was short but enjoyable. Very clean and well organized and designed. The nigh staff were were amazing and very polite and very hospitable unlike the polar opposite of the day staff who I found to be unkind, rude , and judgmental. Not just one of them but , the front desk clerk, and her assistant , and joining in on the rudeness and lack of kindness was the manager.. They should all work on they're approach and not judging a book by its cover because if I had a business lead or opportunity to offer to someone it would be none of the day staff that I encountered.

Partner

6/10

Pleasant

24 Jun 2026

Sheri

We were underwhelmed by the room we received. For nearly $300 a night we would have expected a higher standard in rooms. This felt very motel like, the bed was hard as a rock, as were the pillows and the shower barely gave enough water pressure to rinse off properly.

Family_with_children

8/10

Excellent

24 Jun 2026

Tarlochan

All good but when checking in i don't like that type service

6/10

Pleasant

24 Jun 2026

Johnny

Free breakfast

Family

8/10

Excellent

22 Jun 2026

Lisa

The rooms were nice, bright and well decorated. Breakfast was okay: the fresh fruit was great and there were muffins and pastries. Avoid the eggs - they were inedible. The week prior we had stayed at a similar grade hotel just down the road that served real eggs (hard boiled) and good omelettes. It can be done! On Saturday night, some guests had a roiling loud party in the courtyard. It went on for hours but fortunately ended by bedtime.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Julie

Centrally located with a pool/hottub with adult-only hours! Included breakfast was mediocre

Family

10/10

Exceptional

20 Jun 2026

Lloyd

Great place to stay,everything was good.

Partner

10/10

Exceptional

20 Jun 2026

Sanjaye

We had an excellent stay at Best Western Plus Kelowna. The staff were exceptionally friendly and helpful throughout our visit. Our ground-floor room had an outdoor patio with convenient access to the courtyard, which was a wonderful feature. The breakfast was excellent, with a great selection and quality. We would happily stay here again.

Pet

10/10

Exceptional

13 Jun 2026

GURPREET

very good.

6/10

Pleasant

13 Jun 2026

Wendy

Breakfast was good, lots of options, however the weekend staff that run it are horrible. Running out of fruit, coffee, eggs, pancakes. They need to keep a better eye on it
The room was clean, we stayed for a week. We had house keeping come in once. They only washed 1/2 of the bathroom for (you could see the line where they stopped, as it was still coated in baby powder) The bathroom counter was not wiped clean (still had baby powder on it) and the changes left their crumpled up gloves on it counter.
Staff was friendly, property was clean.

Partner

10/10

Exceptional

13 Jun 2026

Susan

Our place to stay in Kelowna. And convenient location.

Partner

10/10

Exceptional

10 Jun 2026

Colin

Enjoyed the spacious breakfast room.
It was easy to walk to local businesses.

Partner

10/10

Exceptional

10 Jun 2026

James

We enjoyed our visit. The pub was great!

Partner

10/10

Exceptional

10 Jun 2026

Betty

Room was great
Coffee maker didn’t work ?

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Karla

Everything was great!

Business

10/10

Exceptional

27 May 2026

Sung

Good

Family_with_children

10/10

Exceptional

25 May 2026

Sarbanpreet

Very good

8/10

Excellent

25 May 2026

Claude

clean room. breakfast adequate. Need to update the carpetting in breakfast area and lobby.

Partner

8/10

Excellent

24 May 2026

John

Bed was low end and pillows were horrible. Room was good. Breakfast was low end.

Family

10/10

Exceptional

24 May 2026

Krista Lynn

The staff was so accommodating right from the beginning of our trip. The room was immaculate. The courtyard is beautiful! It was amazing to open the sliding doors to hear birds in the morning. Breakfast was incredible.

Family_with_children

10/10

Exceptional

23 May 2026

Sung

Good

Family_with_children

8/10

Excellent

23 May 2026

Grant

We had a great stay. Would go back.

Friends_and_family Family

10/10

Exceptional

22 May 2026

marc

good experience

2/10

Poor

19 May 2026

Oliver III

Staffs are rude. From the check in to the check out. Tv in the room didn’t work. Maintenance came said will come back but never did. When charging us for having an extra person they were really quick. But when you need something from them they are unresponsive and rude.

Family

10/10

Exceptional

19 May 2026

Sameer

Nice.

Family_with_children

10/10

Exceptional

17 May 2026

Tory

Very lovely stay

Partner

10/10

Exceptional

17 May 2026

Luke

Quick check in, very clean. Great staff

10/10

Exceptional

16 May 2026

yevhen

worse it

6/10

Pleasant

15 May 2026

Carla

Our stay was ok, breakfast was pretty good. Our suite was comfortable and clean. Our big complaint was the hot tub, it was not hot the jets didn’t work and it was filthy dirty. I couldn’t even get in it fully. Very dissatisfying.
And there was a kids lacrosse thing going on in Kelowna that weekend so the hotel was busy with lots of children. I wish the staff would of told me that when I called to ask questions

Family

8/10

Excellent

10 May 2026

Lauri

Great location, very comfy bed and great breakfast!!!

Partner

6/10

Pleasant

09 May 2026

Allison

Awesome

Partner

8/10

Excellent

08 May 2026

David

Great breakfast and super friendly staff!

Partner

8/10

Excellent

05 May 2026

William

Clean rooms and good breakfast

Family

6/10

Pleasant

02 May 2026

Nattalia

A clean hotel but old and could use some updating to their rooms.

Friends

10/10

Exceptional

01 May 2026

Stan

great room

Partner

6/10

Pleasant

27 Apr 2026

Babak

It was just fine

10/10

Exceptional

26 Apr 2026

Anya

It was clean, breakfast was great! The pool was nice and staff were friendly and helpful.

Family_with_children

6/10

Pleasant

26 Apr 2026

DAWN

Breakfast was ok but very busy and not hot.
Hotel needs an upgrade starting to look out dated. Room was clean bed comfy overall a good stay.
Staff friendly at check in check out.
Hot great area for all your shopping needs.

Partner

10/10

Exceptional

24 Apr 2026

Mark

Excellent place to stay. Very clean and quiet. Room was huge

Friends_and_family Friends

10/10

Exceptional

24 Apr 2026

Diana

Starting to look it's age. Otherwise nice stay.

Partner

6/10

Pleasant

19 Apr 2026

Mae

The breakfast was food. Friendly staff. The kitchenette in our room was poor. The equipment was poor quality as the knife was dangerously DULL! The refrigerator was not plugged in & we had to get someone to plug it in. It was nice to have a large smart tv in the livingroom & bedroom. The balcony to the grassy courtyard was nice. Just need to improve utensils in the kitchen

10/10

Exceptional

14 Apr 2026

Romi

Loved the ambiance, breakfast, everything!

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Azam

Yes it wad

4/10

Poor

11 Apr 2026

Thuy

Breakfast was decent, room air conditioner/ heater was so loud, running like an engine every 20 mins.

Family_with_children

10/10

Exceptional

11 Apr 2026

Danielle

Love the rooom! Jacuzzi tub great and balcony has nice view of the city. Breakfast was good, staff was wonderful.

Partner

6/10

Pleasant

08 Apr 2026

Abinesh

The property and the amenities were ok. The cleanliness of the room was not what I had expected. The bed seemed to be used prior without change of the sheets. It had hair on multiple levels of the sheets. One side of the bed seemed like someone had slept as it was all crumbled and was covered with other layers of sheet. The bottom sheet had stain in the middle. The shower curtain was not buttoned properly as all the water was running out. The bathroom zero bodywash. Also the bath tub had hair in it. The balcony had old leaves and was not clean. The char and the tables were all dusty.

8/10

Excellent

07 Apr 2026

Sven

Interesting layout. The rooms surround a spacious outdoor grass courtyard. The north wing must exit into the courtyard to access the pool, hot tubs (2, one was out of order,) lobby and continental breakfast dining room. The bed in our room (126) should be replaced. The continental breakfast had a decent variety and the hot items were hot and tasty. The staff were pleasant and hustled to keep up and accommodate the long weekend rush as there were several soccer teams lodged for the weekend.

Partner

10/10

Exceptional

05 Apr 2026

Ken

Rooms clean staff very helpful. Great buffet breakfast included. Close to everything and a great pub in the parking lot

Family_with_children

10/10

Exceptional

31 Mar 2026

shelly

Wonderful hot breakfast buffet, lots of options. Very clean, comfortable bed, great location.

Partner

10/10

Exceptional

29 Mar 2026

Nathan

Great stay :)

8/10

Excellent

29 Mar 2026

Carla

The room was dated but very specious. Excellent breakfast, lots of parking, staff was friendly.

Partner

8/10

Excellent

28 Mar 2026

Jorek

Room was clean, staff were efficient and polite and breakfast was good

Partner

10/10

Exceptional

27 Mar 2026

Jordan

Thank you a lovely stay everyone very friendly and accommodation very clean .
Thank you

6/10

Pleasant

26 Mar 2026

Richard

This hotel is on an excellent property but it’s getting run down. I stayed at BW in Port Alberni, Nanaimo and Torino and those hotels were great. The Kelowna hotel needs to be paid attention to and I believe investing in this property would be a great investment.

Self

10/10

Exceptional

23 Mar 2026

Ilene

The room was spacious and clean, great beds and pillows!! lol
Thank you Ryan for your support! He’s a great manager and helps us with our stay!

Partner

10/10

Exceptional

22 Mar 2026

Jane

The suite served our purposes very well. The bed was good quality and comfortable, and the kitchen and living areas were well appointed. Very good breakfast and nice pub on property. We would absolutely return.

Partner

8/10

Excellent

22 Mar 2026

Pam

The staff were very helpful and friendly, I was surprised that for a 2 night stay the beds did not get remade. The dirty towels were replaced and the coffee was replaced which was good

Friends

10/10

Exceptional

21 Mar 2026

Linda

We love this hotel and will be back again. The staff are so accommodating and helpful. Rooms are clean, comfortable and quiet.

Partner

10/10

Exceptional

18 Mar 2026

Grant

Check-in was fast and easy. All staff that I interacted with were great. The room was spotless and the other areas of hotel seemed well maintained.

Self

2/10

Poor

17 Mar 2026

Bartholomew

Not good enough

Business

8/10

Excellent

09 Mar 2026

Patricia

Was good. Wish the pool was warmer

Self

10/10

Exceptional

22 Feb 2026

Jaime

Comfy bed, lovely staff, great location.

8/10

Excellent

17 Feb 2026

Britt

Staff was great

Family_with_children

8/10

Excellent

17 Feb 2026

Timiya

The room was big and able to accommodate our group of 4 which was nice. The breakfast was good and had lots of options. The hotel was close to lots of things to be able to get around and get out for our first time in Canada. The room had a full size refrigerator and freezer and a stovetop with cups, plates, pans and utensils. The price was good even for it being last minute.

Leisure Family_with_children

2/10

Poor

15 Feb 2026

Shawn

3 staff doing nothi g at breakfast ive NEVER had a pancake i could t cut through with a knife hard or NOT with a metal knife! We prechecked in as asked arrived at 330 for the poor staff check in giy to being yelled st as rooms werent ready for them and he was by himslf manager apparently off and no help we paid for a good room mirror above jacuzzi was dorry need i go on?

Partner

10/10

Exceptional

14 Feb 2026

Nicholas

Staff, pool, hot tub, breakfast and 97 grill food was great.
Melissa was a great welcoming waitress in the grill.
Maria was a super hostess for Breakfast.

Self

6/10

Pleasant

11 Feb 2026

William

8/10

Excellent

31 Jan 2026

Carolyn

One of the main reasons I chose this hotel was that they advertised a hot tub. Nowhere on their website doesn’t say that the hot tub is located outside. That was disappointing for me because I will not go in a hot tub that is located outside when it’s -6°. I did like the fact that the showerhead was in the roof for us tall people. I did not have to bend over backwards to wash my hair. The placement of the toilet paper was awkward because it was behind you when you sat on the toilet. Overall, the hotel was clean and it was very quiet.

Leisure Self

10/10

Exceptional

29 Jan 2026

James

Yes clean room courteous staff great amenities

4/10

Poor

29 Jan 2026

Cecile

The room was ok. However we don’t know why every time we get a room booked through hotels.com we always get a handicapped room? The only problem we have with that is that everything is so low. Light switches, sinks, makeup light is super low and we got to be in the monthly rental part and not the actual hotel?

Partner

10/10

Exceptional

25 Jan 2026

Coady

Business Family_with_children

8/10

Excellent

25 Jan 2026

Norm

Clean room

8/10

Excellent

23 Jan 2026

Regina Marie

Having a restaurant/pub on site was nice. Room service was available.

Leisure Partner

10/10

Exceptional

22 Jan 2026

James

Yes

8/10

Excellent

19 Jan 2026

Diomel

Yes

Business Self

10/10

Exceptional

15 Jan 2026

Ilene

This was such a pleasant surprised!
We are very happy with our suite!
We definitely would stay here again.
The breakfast was superb !! One of the Best breakfast we’ve come across!

Partner

6/10

Pleasant

11 Jan 2026

Candace

Room was bit small, free breakfast was a bit disappointing and beds not very comfortable

Leisure Family

10/10

Exceptional

02 Jan 2026

Melissa

Staff are super friendly

Leisure Family

6/10

Pleasant

29 Dec 2025

Bryan

The breakfast used to be the BEST!
Great poolside eating area, excellent food and choices, OUTSTANDING. Unfortunately the eating area has been moved, and the breakfast is now only average. A pity. Bean counters at work - again….
Swimming pool is great. Large and indoor.
Rooms - spacious, clean; good in all ways.
I am a fairly regular customer, over the years, and was very DISAPPOINTED that my request (after a two night stay) that my request for a one hour checkout extension was REFUSED. (First refusal ever, at any hotel, over many years, at many hotels.) Not even an offer of ONE HALF an hour! And yes, I am a member of the Best Western Chain. This has been a favorite hotel for years; but I now will be considering alternatives….
Unfortunately

Partner