Hotel Palmeras

United States , San Diego - CA
CHULA VISTA, 230 Broadway
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100 reviews shown

2/10

Poor

31 Mar 2026

Melissa

no electric outlets hairdryer didn't work found black hair on bed I'm blonde dirty room. waited 2 hours to check in and had to argue about handicap room.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

DAWN

Great for price- CLEAN

6/10

Pleasant

30 Mar 2026

Christopher

Not and for the price. Wish they didn’t request for a CC or Cash Deposit at check in. That’s my only complaint.

Self

10/10

Exceptional

30 Mar 2026

Rue

Clean an quiet just need the jacuzzi cleaned but overall I like 👍

Partner

8/10

Excellent

30 Mar 2026

Rue

Chill spot

Partner

10/10

Exceptional

28 Mar 2026

Adan

Nice room

4/10

Poor

27 Mar 2026

Marie Christine

The first room the a/c was not working

Family_with_children

10/10

Exceptional

24 Mar 2026

Julie

The room was nice. The air conditioner work amazingly, kept the room very cold. The water pressure in the shower was great with very hot water.

Partner

8/10

Excellent

23 Mar 2026

Soheila

Nice room. Easy to park n price was good.

10/10

Exceptional

23 Mar 2026

Ariana

Clean room.

Family_with_children

2/10

Poor

23 Mar 2026

Roseanna

The room was dirty. I never received room service to provide more towels or empty the trash for the entire 4 days we stayed. The location is not in a great area, which I understand I get what I pay for but there was people constantly getting high or blasting music making it hard to sleep.
Only positive was it is located close to the freeway and several fast food locations.

Friends_and_family Family

2/10

Poor

22 Mar 2026

Edwin

Me dieron un cuarto que no era el de mi reservación

4/10

Poor

22 Mar 2026

jermain

Property staff were rude, the maids always seemed inconvenienced when we would ask them for somthing. They also didn’t change our linens they just remade the bed.

Family_with_children

8/10

Excellent

21 Mar 2026

LYNNETH

Good location , ok for 1,2 night stay

8/10

Excellent

21 Mar 2026

Paulina

Los cuartos muy limpios pero los pasillos no

Friends_and_family Family

2/10

Poor

20 Mar 2026

Jessica

Be aware—this property feels more like apartment-style living than a traditional hotel.

The neighborhood did not feel very safe, and it was clear that many people staying here are long-term residents. You’ll see kids, teens, and adults hanging around outside as if it’s their permanent home. In the morning, we were woken up by loud music, and at night you can hear people socializing right outside their rooms.

The pool also seemed to be used mostly by long-term residents rather than short-term hotel guests.

Unfortunately, the rooms were not very clean. The chairs were heavily stained, which made the space feel poorly maintained.

Another issue was the bathroom—there’s no fan, so it gets very steamy. You can see signs of wear on the metal fixtures and hangers because of the moisture. Opening the bathroom window for ventilation wasn’t ideal either, as it looks out onto trailers.

It’s unfortunate because the property seems neglected in terms of maintenance and basic hotel upkeep.

That said, the staff we encountered were very friendly and helpful, which was a positive.

Overall, we would not return.

10/10

Exceptional

18 Mar 2026

Tammy

Very well kept, customer service friendly.prompt, excellent

Family_with_children

6/10

Pleasant

16 Mar 2026

Christopher

Clean room for the most part, stayed in two different rooms. The first one was further away from the lobby so the WiFi didn’t work nor did the AC. The second one was closer to the lobby, the WiFi worked and the AC was in better condition. So luck of the draw!

Partner

8/10

Excellent

14 Mar 2026

Eric

Room was clean, wifi was good, parking was safe. Overall, it met our needs of the trip. If I was staying longer, I would like a workout area in addition to the pool area.

Partner

2/10

Poor

11 Mar 2026

Melissa

no internet working dirty room phone not working no heat or air conditioning working been in this room before still not fixed

Friends_and_family Family

2/10

Poor

11 Mar 2026

Melissa

I requested a bottom floor to was told at first they were all sold out at 6pm then I was told for $30 more on a $60 reservation that they could put me on the bottom level we were put on the second floor the same room I've had before the air and heater still wasn't fixed. the phone was not working as we were having problems with neighbors with loud music and reving up their motorcycle after midnight couldn't climb to front desk to complain then leaving trying to walk down the stairs my daughter caught me just before I fell the last 4 steps! I would have sued if I had fallen I've just had surgery and wasn't supposed to climb. we have been to this hotel at least 2 times a month for the last 2 years we will not be back!!!!

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Dulce

Its always a great stay, thanks

10/10

Exceptional

10 Mar 2026

Willard

Parking fine and safe. Some roaches. \"Upgraded\" rooms cost more so make sure to select the \"Upgraded\" when using the room selection in Hotels.com. They wanted another $10 per night for me to get my choice on site. No roaches on my last visit, so they need to fumigate?

Self

8/10

Excellent

10 Mar 2026

Elizabeth

Everything was great. Besides the extreme noises from next door rooms. The banging on walls was extremely hard. We had to call help desk to let them know. Besides that issue the place was great. Location has many great restaurants, gas stations, near and freeway access. Thank you.

Family

8/10

Excellent

07 Mar 2026

Kuldip

No internet

Self

4/10

Poor

06 Mar 2026

ANTONIO

Water didn’t drain when showering. Toilet didn’t flush properly. The dinning table both chairs were ripped and had stains.The section I was sleeping (outside door area) in smelled really bad (weed) mattress were bumpy. I did mentioned the shower and toilet to the front desk once I checked out.

Partner

6/10

Pleasant

05 Mar 2026

randall

The sex was great

Friends_and_family Friends

6/10

Pleasant

05 Mar 2026

randall

The sex was great

Friends_and_family Friends

6/10

Pleasant

04 Mar 2026

Reyna

Room was under whelming, strong smell of cleaning products. Room was only cleaned every other day even though room service was requested. Still a decent stay for the price. Not the best part of town and also the last few days were terrible due to very very noisy second floor renters.

Friends

4/10

Poor

03 Mar 2026

Jacques

Was not necessary

Partner

8/10

Excellent

03 Mar 2026

Tere

We encountered an issue at check in... we were assigned a room that had not yet veen cleaned from the previous guest. They did assign a new one, but it was smaller.
Overal our stay was ok, however, we thought the rate we were given was all we hadbto pay. We were surprised with a deposit we were not counting on, and were told a refund of said deposit would take several days after our check out.

Partner

2/10

Poor

01 Mar 2026

Edward

Could hear every word from people in the room next to me.

Shower was filthy.

Rough neighborhood, not close to anything good.

Self

2/10

Poor

01 Mar 2026

Veronica

The room was cold and the heater did not work. Not enough cover to keep me warm. The mattress was horrible and I was not able to sleep . I got up early to go home and there was no one in the office to check me out at 5am. I called backed to inform them I would not be able to stay another night and no one answered my call. It was horrible and I asked for a call back to assess the situation and they did not call back. I will never go back

Self

8/10

Excellent

27 Feb 2026

Brian

Nice hotel! Close to many dining options, walking distance to the blue line. Also close to the freeway

Self

8/10

Excellent

27 Feb 2026

luis

Great staff

8/10

Excellent

27 Feb 2026

Angela

House keeping was not done had to be calling for toiletries and towels.

8/10

Excellent

26 Feb 2026

Ok place to stsy its a older hotel

10/10

Exceptional

23 Feb 2026

Sharon

The room was very clean

Self

6/10

Pleasant

23 Feb 2026

Sung

6/10

Pleasant

23 Feb 2026

Kateryn

It’s a nice room, but u can’t sleep bc you can hear everything from the outside

Family

4/10

Poor

22 Feb 2026

Daniel

Room was not clean. Also the walls are quite thin. Could hear neighbor coughing all night

Partner

4/10

Poor

21 Feb 2026

Guillermo

The staff was ok, the room wasn’t like in the photo, because I arrived on a rainier day, the room had some leak from the bathroom wall.
Somehow the quality and the price math,

Self

2/10

Poor

20 Feb 2026

Alma

Very dirty, old and felt unsafe. Will not be staying here ever again.

2/10

Poor

20 Feb 2026

Raul

Room was OK, clean, but the last 3 days were horrible, on my side of the hotel, were staying some bikers and were super noisy, they even blocked part of the parking and driveway on the last day I was there, it seems that nobody told them anything, fortunately by 9 pm they were quiet!
I’ll never stay in this hotel again.

Self

10/10

Exceptional

19 Feb 2026

Jocelyn

This was my second stay at Palmeras. Had a great experience last time, so I booked again. Location close to Sweetwater Park and Westfield Plaza Bonita Mall. Room 145 with accessibility. Door sign \"Do Not Disturb\" is always appreciated. Window had shutters instead of mural shade, which was good for night light. Fridge and microwave were relocated in the bathroom, cutting down on white noise in the middle of the night. Handheld shower was nice. Single knob for water was difficult to shut off, so it dripped. Hot water was almost instant. Hair dryer didn't work, unfortunately, but I brought mine. Toiletries included: shampoo and conditioner, body wash, hand soap, and lotion. Towels and bed sheets were white and smelled clean. Complimentary coffee: only 1 included, which was nice for the morning I had to pack up. A staff came over to give me a courtesy knock about checking out. Overall, a comfortable stay.

Self

2/10

Poor

16 Feb 2026

Todd

The night we stayed a group of bikers were being rowdy with engines roaring well past 2 AM. The room left much to be desired, i expected much better for what i paid. Do not recommend.

Partner

10/10

Exceptional

16 Feb 2026

nick

It’s nice and clean and it’s always private and quiet sometimes I work a lot and need a place to just unwind and this is my go to

Business Family

2/10

Poor

15 Feb 2026

Shueb

I didn’t spent a night

4/10

Poor

15 Feb 2026

Jessica

The room was dirty, sheets weren’t changed, found old food next to the bed, no hot water no toilet paper and no towels.

Leisure Partner

10/10

Exceptional

13 Feb 2026

William

The staff is the best part

10/10

Exceptional

13 Feb 2026

William

The great service . Quiet and comfortable

10/10

Exceptional

12 Feb 2026

Jesus

Good staff

10/10

Exceptional

12 Feb 2026

Jesus

Goog service

8/10

Excellent

12 Feb 2026

david f

The room was clean and the staff was helpful.

Leisure Partner

2/10

Poor

11 Feb 2026

Anna

We did not end up staying here.

At first glance the room looked fine, but the closer we looked, the worse it became. Furniture and chairs were visibly stained, there was debris left in the bathroom, fixtures felt worn or loose, and multiple maintenance issues were noticeable. It quickly became clear the room had not been properly deep cleaned.

There were burn marks on the bathroom door and other surfaces that appeared to have been painted over rather than properly repaired or replaced, which felt like an attempt to cover damage instead of fixing it.

There was also a strong artificial fragrance/chemical smell throughout the room, like odors were being masked rather than properly treated. It seemed like heavy scents were being used to hide underlying smells instead of proper ventilation or proper odor removal, which was uncomfortable and concerning.

The overall property felt unsafe, with questionable activity around the area, and we did not feel comfortable staying the night. We left immediately and did not use the room.

We were told we would receive a full refund since we did not stay, but only the deposit was returned.

The online photos did not accurately reflect the current condition of the property. I would not recommend staying here.

Leisure Partner

6/10

Pleasant

09 Feb 2026

Tirrell Antwan

Room was freshly cleaned except for the shower which had long hairs everywhere.

Leisure Self

10/10

Exceptional

07 Feb 2026

Ivan

It's impossible to find a better place to stay at this low cost price. The staff was friendly and helpful. I highly recommend this place.

2/10

Poor

03 Feb 2026

Sonia

Disrespectful and unprofessional

2/10

Poor

03 Feb 2026

Sonia

Staff is always in your business. Limited privacy. They lie to take your deposit money

2/10

Poor

03 Feb 2026

Sonia

Disrespectful staff .. no privacy

Leisure Partner

8/10

Excellent

02 Feb 2026

William

I’m very happy to see a New staff that has created an extremely comfortable and quiet environment

8/10

Excellent

01 Feb 2026

James

Good

Self

6/10

Pleasant

01 Feb 2026

Don

The staff was fine. The room had only one chair which seemed strange in a room with two beds. Also, the heater didn’t work. I noticed that there was no coffee. There was a coffee maker, cups, sugar and creamer, but no coffee.

Business_and_leisure

8/10

Excellent

29 Jan 2026

Raquel

Clean room

Business_and_leisure Self

2/10

Poor

27 Jan 2026

Sonia

The staff were very rude, awkward and disrespectful..the way they talk and act is very unprofessional ..I had no privacy whatsoever, 2 different employees disturbed my peace by knocking on my door. One of those times was at 3 am while I was sleeping. I had the worst experience ever. I was playing music at a very minimum volume on Saturday at 4:00 pm and I was given a warning because supposedly the music was too loud. At the 3rd day when I checked out they deducted $25 for late fee from the day before, but my payment wasn’t late becthe the front desk lady had given me a verbal opportunity to pay as soon as I fixed my card payment issue. To top it off they put me on the Do Not Rent list. I did nothing wrong and I don’t think it’s fair I was treated with poor customer service. They evaded my privacy and they harassed me about a lot of things that aren’t true.

Leisure Partner

2/10

Poor

27 Jan 2026

Brianna

No towel in room. Bugs in the room, dirty seats and fridge that did not even work.

Leisure Partner

2/10

Poor

27 Jan 2026

Karla

There were bedbugs I woke up with bites on my hands and legs

4/10

Poor

26 Jan 2026

Jeffry

The staff was good. Maintenance on the rooms was lacking

4/10

Poor

25 Jan 2026

William

I stayed for 4 days
From asking Multiple times to fix the television that was ignored.poor water temperature And a tenet 2 doors down hooked up sub woofers and 3 days of constant bumping from the bass was ignored. Even after me and multiple tenets complained

10/10

Exceptional

24 Jan 2026

Letiica

Good service

2/10

Poor

24 Jan 2026

Maria

They cancel my reset

Friends_and_family Family

8/10

Excellent

23 Jan 2026

Morgen

Front desk staff was kind and helpful. The room was clean. The pillows were fluffy. I was very happy that the air conditioning unit was a newer model. It was in the wall in the bathroom so the noise wasn't as noticeable, cooled things down quicker, had a remote and was easy to figure out.

There was damage to the electric outlets. Only the one in the bathroom worked. The coffee provided made very weak bland coffee.

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Jose

Excellent

6/10

Pleasant

20 Jan 2026

Otulea

Good for a one or two nights stay.

Business

8/10

Excellent

19 Jan 2026

Glory

Clean room and Faster check-in/out.

Leisure Family

8/10

Excellent

18 Jan 2026

Annie

Good stay, quiet,place was easy to find.

8/10

Excellent

18 Jan 2026

Alberto

Nice room

Self

2/10

Poor

18 Jan 2026

Steve

I had originally booked just Friday night, but wanted to add Saturday night to avoid a 3 hour late night drive after a long day. I made a mistake booking the second night, and has to reach out to my booking agency to resolve that issue. Once I had verified with my agent, I went down down to verify it with the front desk. They assured me i had the same room for both nights. Went i returned to the hotel around 8 pm i found my key didn’t work and lights on in the room. The front desk confirmed they had rented my room out, saying my booking agents canceled it. They had no other rooms forcing me to have to drive 3 hours home after a very long day.

Leisure Self

4/10

Poor

17 Jan 2026

ryan

I had a reservation for tonight. I arrived at 3 PM to check in time to find out that they had canceled my reservation because they needed rooms. What in the world is the point in having a reservation? The lady was kind of rude about it stating simply they were sold out and needed the rooms and that supposedly someone tried to call me earlier in the day to see if I still wanted my reservation, which not only did I not receive any calls, but is certainly not the standard in the hotel industry to call someone while they’re traveling and ask if they still want their reservation that they made. They argued back-and-forth a few times ultimately, she gave me a room for the price that I was originally booked for, but I wouldn’t stay here again based solely on that interaction & apparent policy regarding reservations

Leisure Self

10/10

Exceptional

17 Jan 2026

Richard

Staff members were very courteous and helpful. I reported to staff that Room 145 had a lot of rust on most metal surfaces in the bathroom.

10/10

Exceptional

17 Jan 2026

Willard

Clean, hot shower, fridge, microwave, black out shade, great mattress, staff took delivery of many packages, lots of parking and no reports of theft or damage during my two weeks, good value, central location, 5-10 minutes walk to the Trolley, bus service near by, many businesses as well.

Self

6/10

Pleasant

16 Jan 2026

Veronica

I appreciate my stay there. The room was clean, and a big space with a table and chairs. Also, all the staff are friendly.

Only you could improve the doors to have them in better condition. The front door lockset does not function properly. The door at the bottom of the bathroom was wrecked, and there was an unfinished detail in the bathroom, like the floor and the tab.

10/10

Exceptional

16 Jan 2026

Jessica

Staff was friendly and welcoming room was clean and I would definitely consider staying there again

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Chanpiou

Everything good

Business_and_leisure Partner

8/10

Excellent

13 Jan 2026

Katie

Ac kept turning off but everything was workin okay and great

Partner

4/10

Poor

13 Jan 2026

Melissa

10/10

Exceptional

11 Jan 2026

Christopher

Good room

6/10

Pleasant

11 Jan 2026

Morgen

Room was clean. Air conditioner worked well. Water pressure and temperature in the shower was amazing.

The bed was worn out and uncomfortable and the pillows were too flat. The handle to our bathroom was broken.

The staff was helpful and quick. I really liked the coffee provided.

Friends_and_family Family

4/10

Poor

11 Jan 2026

Diamond

Dirty, sketchy and nothing worked

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Willard

Staff helpful, plenty of parking, recommended hotel, most value, etc.

Self

2/10

Poor

09 Jan 2026

galen

They only gave 2 packets of coffee !!! And CALLED THE MANAGER AND SHE SAID NO MORE .RUDE STAFF AT DESK

Business_and_leisure

10/10

Exceptional

08 Jan 2026

Eden

This is my second time at Palmeras, it’s clean it’s comfy it has great rates and , don’t be shy about it not being a “well-known brand” because I’ve stayed in a few of those in San Diego… and the Palmeras beats a lot of them by every single metric.

Leisure Self

4/10

Poor

08 Jan 2026

Gevina G

The first room I stayed in had a very strong smell, also the ceiling right above the sink was dripping water.

8/10

Excellent

08 Jan 2026

Marco

Clean

10/10

Exceptional

06 Jan 2026

Willard

Spotless. Staff went out of their way to help. Great hot shower, room lights, parking, location, …

Self

10/10

Exceptional

06 Jan 2026

Jesse

Lady at the front was wondering if these reviews are anonymous. This review is not. I enjoyed my stay very much.

6/10

Pleasant

03 Jan 2026

Nestor Icari

Room is ok. But nobody clean the room for 2 days. I have to request to get clean

Leisure Family_with_children

6/10

Pleasant

02 Jan 2026

Gilma

I like it good customer service, easy parking . shopping dining,just the only issue was the strong odor ,inside the renovated room maybe the painting chemical still around..anyway it have a nice decorated blinds too 😜

Business_and_leisure Self

10/10

Exceptional

01 Jan 2026

Veronica

Good

8/10

Excellent

31 Dec 2025

Javier

We were able to park right in front of our room. The three employees we met as we were checking in were extremely helpful and patient with us. They could see we were having some difficulty with a gift card and let us know we had plenty of time to figure it out and to let them know when we were ready to check in. If it wasn't for their great customer service, I most likely would have left. The room did need a little bit of TLC which we were not concerned with. The bed was very clean and comfortable. Loved that the bathroom had body lotion and liquid hand soap not those little ugly bar soaps like the majority of the hotels have. And the big bottles of shampoo, conditioner and body wash in the shower? Good Job!!! Yes ! I will stay there again . Yes! I would recommend this hotel. My review is making me want to go back again. Thank you ladies for being so helpful. Greatly appreciated.

Partner