Name: Best Western Chula Vista/Otay Valley Hotel
Address: 4450 Main Street, Chula Vista, 91911, US

8/10

Excellent

03 Aug 2026

Donald

The TV wasn’t working correctly and we were told they would fix it but it never was fixed

10/10

Exceptional

03 Aug 2026

Arturo

Have stayed here twice in order to go to sesame place and I just love it here. Love the breakfast in the morning and how much pride the staff takes in it. Planning to stay again tonight.

6/10

Pleasant

02 Aug 2026

Aleksey

The staff was great. The breakfast was excellent. AC was not working.

4/10

Poor

01 Aug 2026

Jose J

Need lots and lots of maintenance repairs. And is smells bad

8/10

Excellent

30 Jul 2026

Jesus Alejandro

The room was clean, the staff were helpful.

4/10

Poor

30 Jul 2026

Teresita

El colchon muy incomodo
Todo regular

6/10

Pleasant

28 Jul 2026

Melissa

When we checked in another person staying at the property came in to say that their ac was not working. They were told they had already ordered ac’s and they would install theirs that night. I made a joke about ours not working and they said, “yours should work. If not then call.” We got into our room and it was at least 85 degrees and called and let them know. They told us their order of ac’s were on the way and they would install them that night.
So they rented out rooms knowing the ac didn’t work. Had they been up front and let us know or maybe even give a discount on the room, it would have been less of an issue. The room was sub par. We had no remote for the tv so we had to call for that as well. The bathroom was pretty crusty and they left a bunch of wall and paint pieces on the ground after replacing the ac.
The staff was helpful and they were nice, but as I said, the dishonesty was quite frustrating. I’m glad they fixed the big issue of the ac. Parking was good and the distance to venues and amusement was good.

10/10

Exceptional

28 Jul 2026

Valerie

This is my go to hotel whenever I’m going to a concert at the amphitheater. Only thing is they don’t take tap so please make sure to have your debit/credit card.

2/10

Poor

28 Jul 2026

Gamaliel

I booked a room with two beds, when I checked in the only room available was one bed, no towels to shower.
When I talked to attendant, regarding the two beds, he offered to either check out or a discount, of course we stayed because it was easier, it was late and we were there already, but no adjustment was made to my bill, then when I showered I found out we had no towels, I had to call front desk to bring some

2/10

Poor

28 Jul 2026

Christine

This hotel was nothing like the pictures. The hotel was run down. There was litter outside our room and thru out the property. The summing pool, the water look green and you could not see the bottom. For what we paid for this hotel we could have stayed somewhere else.

4/10

Poor

28 Jul 2026

Saul

The room was not very clean, with stained sheets and an unpleasant odor. I attempted to purchase water from the lobby around 8 p.m., but the staff refused to sell it, claiming they had stopped selling at 5 p.m., which was inconvenient.

6/10

Pleasant

27 Jul 2026

James

Our stay was alright at Best Western. Admittedly though we didn’t have any blankets- only two sheets on the bed. We did asked the staff twice for any blankets and they noted they would bring them to our room, but did not. Also only had two towels that were not changed during our stay.

However, the food was pretty good and the staff for the most part were nice. Just was lacking a few things we otherwise would expect from a standard stay.

10/10

Exceptional

27 Jul 2026

Dominique

Staff were super friendly and room was well kept

10/10

Exceptional

27 Jul 2026

Gustavo

Friendly staff peaceful stay great breakfast clean hotel overall

8/10

Excellent

26 Jul 2026

Joshua

The place was ok. The AC was pretty nice and breakfast nice simple. The freeway can be loud at times but was mostly unnoticed. No vent in the bathroom.

10/10

Exceptional

25 Jul 2026

Mercedez

It was perfect for what we needed and the breakfast was delicious

6/10

Pleasant

23 Jul 2026

Jorge

I reserved 2 rooms for 1 night, one room for me and another for two family members who were traveling with me. My king bed room was clean, some dust here and there, especially in the closet and on the iron stand that was in the closet but had no iron. The bed was clean, as was the furniture, and the window/wall AC unit worked great, as it was a warmer day in Chula Vista. There was a dropdown blackout panel that was a little worn out, as well as a dropdown curtain sort of thing that you could also bring down, and this probably needs to be replaced as it was quite dirty and had a pretty big stain on it. The king bed and pillows were comfy, and again, for one night they did the job. The one complaint I personally have, as my relatives two doors down didn't have this issue, was the plumbing. My toilet took forever to flush! I mean, I'd flush it and the first time I thought it was clogged, but no, the water just went around and around and... almost to the top, until it finally slowly went down. And the shower/tub was similar as the two times I showered I'd end up standing in about an inch or so of water as it was not draining properly. I literally had to step out of the tub, and rinse my feet one more time since I had been standing in the water I had just used to bathe in. Also, our rooms were on the side of the hotel that faces the freeway, and I'll just say, you can hear everything. I will end by saying the gentleman at the front desk when I checked in was friendly.

8/10

Excellent

22 Jul 2026

Rachel

The room was comfortable and basic. The cleanliness of the room could’ve been improved upon. There were some parts of the room that I thought could’ve been cleaner and a little more updated (the carpet for example). There was a lot of noise from the nearby freeway but it wasn’t too bothersome to me once it was time to actually sleep. Breakfast was good. Staff was friendly. I would recommend if you’re on a budget and need something basic and reliable.

10/10

Exceptional

21 Jul 2026

Pollette

I enjoy staying here very quiet and clean

Self

10/10

Exceptional

21 Jul 2026

Fanny

People is very good

Family

2/10

Poor

21 Jul 2026

Regina

location not great, directly next to a frwy. (noise) place is old and run down....best part is what is shown on the 1st picture advertised, the lobby/kitchen. rooms have that old musty type smell, tons of gnats , rusty bathroom areas, towel handle, lamp shade, outlets and phone were all broke. Front desk were kind at check in & out. Do not recommend.

Friends_and_family Family

2/10

Poor

19 Jul 2026

Diana

Door was not sealed all the way on the bottom. There was a red stain in the carpet that traveled to the sink. Bedding had a yellow stain too. Top of toilet seat was dirty. I would not stay here again.

Partner

10/10

Exceptional

18 Jul 2026

Dannielle

Staff very friendly and polite, breakfast was good

Partner

8/10

Excellent

18 Jul 2026

Carina

Clean room nice staff

4/10

Poor

17 Jul 2026

alex

Carpet was warn and filthy front desk attendant was not courteous or inviting and overall property was run down and not maintained. The Best Western name is not what it used to be

Partner

4/10

Poor

17 Jul 2026

Trina

When I first arrive, staff was awesome. I requested a lower floor due to me, not walking as well which they accommodated. However, once in that room, the air conditioner did not work. It seemed dirty. The latch to lock. The door was very loose. I could possibly rip it out of the wall myself.
I let the front desk know, and they changed me rooms, which was very nice. However, once in that room, it seemed a lot cleaner, and the air conditioner worked great however I did see a cockroach which I tried to get to show front desk, however I wasn’t able to. Because of these issues I was late to the Padres game which totally ruined my stay.

Friends

8/10

Excellent

16 Jul 2026

Edelina

We were in Chula Vista for a concert so we only stayed one night but it was a nice stay. The bed was comfortable so we slept well.

Partner

10/10

Exceptional

16 Jul 2026

Rocio

Every thing was so amazing thanks

Friends_and_family Family

2/10

Poor

14 Jul 2026

Jesse

Housekeeping was rude when we said we needed more time. Called the front desk asked for late check out, she said ok u have an hour be out by then and hung up. Do not stay here

Partner

8/10

Excellent

14 Jul 2026

Erica

Clean room

Family_with_children

10/10

Exceptional

14 Jul 2026

Eric

Great place would be happy to stay again soon thank you

10/10

Exceptional

14 Jul 2026

Eric

Great place clean staff friendly helpful they took care of all all my issues and I'm happy to go back

10/10

Exceptional

14 Jul 2026

juan

I’m

6/10

Pleasant

14 Jul 2026

vanessa

Nice right by the concert we were going to and staff was nice.

Family_with_children

10/10

Exceptional

12 Jul 2026

Juan J

Room was clean and staff was very accommodating and helpful! We’ll stay here again the next time we’re in San Diego!

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Gregory

Room had multiple issues. Sink faucet was loose and the sink drained as slow as the Titanic sinking. Shower rod was upside down, keeping the curtain from staying closed.

Partner

8/10

Excellent

12 Jul 2026

devon

Perfect place if you’re staying for a concert at the North Islands Amphitheater

Partner

6/10

Pleasant

12 Jul 2026

Tisha

Angel at the desk was great. It was clean but very dated.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Ruth

The front desk clerk who checked us in was outstanding. He was very friendly, helpful, and did everything he could to accommodate us as quickly as possible. His excellent customer service made us feel welcome from the moment we arrived.

Unfortunately, the room itself was disappointing. It wasn’t as clean as we expected, especially considering the many positive reviews we had read. While we appreciated the wonderful service from the front desk, I hope the hotel pays more attention to the cleanliness of its rooms .

Partner

10/10

Exceptional

12 Jul 2026

Suzie

Staff was great, around the outside could have been better maintained

Partner

8/10

Excellent

11 Jul 2026

Jose

When I ask for a little more time for check out. The guy told me I have only extra 15 to 20 minutes to pack up my stuff and leave.

Partner

8/10

Excellent

11 Jul 2026

Roby

The staff was super friendly. The rooms need a little updating due to some wear and tear. The breakfast was decent. They had cereal, pastries, eggs, potatoes, sausage, waffle maker etc. But overall, it was good for a 1 night stay!

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

linda

Breakfast here is like none I w seen before in hotels. It’s a mad house around 7:45-8 am. There is a tight space for the hot items and not enough food. Staff did not replenish things in a timely manner and took their time to replenish despite waiting and asking for 15 mins. There was no fruit and not many options for food. There was lack of coffee, hot items and plates. Did not replenish these timely.
Room was ok. Older. They did specify that there is no housekeeping so we understood that. We didn’t have enough towels or toiletries so we had to ask for them at the front desk which they happily gave without question. The location is not the best as it is difficult to get in and out seeing that they share a driveway with the gas station right next door. I’m disappointed with this Best Western. I expected better and nicer which is why I booked with Best Western but this was not the case at this location.

Family_with_children

10/10

Exceptional

10 Jul 2026

Elia

Breakfast

10/10

Exceptional

09 Jul 2026

Daniel

Room was clean, beds were comfy. Loved all the extra pillows. Rug was nice but restroom needs updating.

Family_with_children

8/10

Excellent

08 Jul 2026

Raul

Staff always helpful and friendly. Daniel, the general manager there, is so friendly and always provides excellent customer service. All staff are very helpful

Friends_and_family Family

4/10

Poor

06 Jul 2026

Nicolasa

Definitely looked nicer on pictures and the outside was nice but the room we stayed in was disappointing. The sink handle was not secured the window didn’t have a screen so we couldn’t open it to get fresh air at night. It just wasn’t a clean property.

Family_with_children

10/10

Exceptional

06 Jul 2026

Alejandro

The staff let me check in early and check out early due to an emergency I definitely will be back. Awesome staff and very clean room

Self

4/10

Poor

05 Jul 2026

Jamaal

Front desk was nice and polite. Unfortunately the stay was ruined by cleaning staff. With check out at 11:00am we were awakened with a knock on our door at 10:00am by the cleaning staff and again at 10:45 to remind us again 11:00am was check out. Yeah that sucked.

Partner

6/10

Pleasant

05 Jul 2026

Gabriel

Great hotel right off the 805 freeway. Helpful staff

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Jose

Breakfast

Family_with_children

8/10

Excellent

01 Jul 2026

David

Clean, affordable, and the staff were excellent. My only recommendation is to request a room away from the freeway, as it gets a bit loud. The walls seem a bit thin as well, as we heard hallway noise throughout the night. Overall, I would definitely stay here again for the price and convenience.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Cynthia

Room needs to be refurbished. Wall in bathroom was eroding, carpet is old, refrigerator was missing a leg so each time I opened door to get a water, fridge tilted forward and things would fall out. Room was not cleaned very well, found hair on/in bed. King bed with standard pillows, someone's used hospital visitor sticker stuck to wall, and only 1 of each towel in room so husband and I had to share a bath towel. Heard the toilet flushing and shower running or some water above our room all night. Very loud. Overall, not a great experience but for one night I guess it was ok. Probably will not stay there again.

Partner

4/10

Poor

01 Jul 2026

Yuri

You have to go through a gas station at a busy street to get to the hotel. I’m glad I saw someone else’s review with that info, so I’m leaving it on mine, too. Half the hotel faces the freeway and it is loud! The AC unit is also very loud and the “change filter” light was on. This Best Western felt more like a motel compared to the other Best Westerns we have stayed at. The window had to stay closed or everyone walking by could see inside (like a motel). They left us one bottle of shampoo and 2 bottles of lotion (I’m assuming one of those should’ve been conditioner). We brought our own toiletries, but it’s something we noticed. They also only gave us 1 bath towel.

The front office staff was nice and helpful!

The breakfast had some interesting items and we weren’t sure what they were. There were definitely not enough seats for everyone trying to eat breakfast.

I probably won’t stay here again, but the price was good.

10/10

Exceptional

29 Jun 2026

ROSARIO

I was expecting more!

10/10

Exceptional

29 Jun 2026

Danita

Great customer service and staff. Clean rooms. Breakfast was fresh

10/10

Exceptional

29 Jun 2026

Emanuel

Good

Self

2/10

Poor

28 Jun 2026

Lindsay

staff was friendly, but the property was just disgusting

Friends

2/10

Poor

28 Jun 2026

Lindsay

The rooms smelled awful and the sink was practically coming off, never again

Friends

4/10

Poor

28 Jun 2026

Makenna

The staff was very nice but if you’re looking to stay somewhere quiet this isn’t the place. Walls are extremely thin, you can hear everything and everyone outside as if the door was completely open. Between the screaming kids on one side, being right next to the freeway and the domestic violence dispute on the other, I don’t recommend staying here. I’m not sure how other rooms were but in ours, the door is clearly not sealed well, light & noise etc can go through the bottoms and sides of the door. The floors in the bathroom were not that clean as hair from previous people was on the floor. There was also barely any hot water when showering.

Partner

10/10

Exceptional

27 Jun 2026

Edgar

Everything is good
💯thank you

Business

6/10

Pleasant

27 Jun 2026

BETTY

The room was not clean, beat up, same with the bathrooms, the staff don’t bother to clean off the spiderwebs in the corners. The beds had hairs that belonged to other people, made me wonder if they even wash the sheets. Parking was good, I did not try the breakfast.

10/10

Exceptional

26 Jun 2026

Robert

A

Partner

10/10

Exceptional

25 Jun 2026

Francisco

Bdjsj

10/10

Exceptional

25 Jun 2026

Francisco

Good

10/10

Exceptional

25 Jun 2026

Al

Weather was great!!! Hotel was near food, gas, and right next to the freeway. Ample free parking spots. Very convenient place to stay!

Self

2/10

Poor

25 Jun 2026

Russell

The room was dirty. It smelled the bathroom was not maintain. It is not dirty just for the moment. It looks like it’s been dirty for years they do not do a good maintenance. The carpet is filthy.

Partner

10/10

Exceptional

24 Jun 2026

Ricardo

Room was clean. Older room, but clean. Breakfast was expected continental. Not bad for a quick one night stay.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Rita

Ckean

Self

10/10

Exceptional

23 Jun 2026

Ashley

I would definitely go back here! Absolutely met my expectations.

Friends

10/10

Exceptional

23 Jun 2026

Cynthia

Staff had lots of knowledge of their surroundings referred us to great restaurants around the area. Entertainment spots, we enjoyed our time. There. Great breakfast and great housekeepers.

Partner

10/10

Exceptional

23 Jun 2026

Filiberto

I would use that hotel again

Family_with_children

8/10

Excellent

22 Jun 2026

tom

Good location right off the highway. Room on the quiet side was appreciated. Breakfast was decent. Next door to a cheap price gas station. It served our travel purposes fine.

Partner

2/10

Poor

22 Jun 2026

Sandeep

I wanted to being to your notice below points
1. The customer service given by the person at reception who we met for taking the keys was very rude. He literally had racist behavior towards us not offering ground floor rooms on request. He mentioned there is nothing available. 10 min later when I came to reception, he gave one to another family. When questioned, he got angry.
2. He gave us a room which was not prepared or cleaned, the toilet was used and dirty with used toilet papers, stains on the blanket, dirty pillow covers, spread all over the bed, no shower and hand towels. When i showed the pictures, he didn’t apologize but mentioned he can give another room, the other room was clean and organized.
3. The breakfast items had no names mentioned for the dishes.

Family_with_children

4/10

Poor

21 Jun 2026

Cynthia

Staff was nice at check in. Room was not very clean, hairs and half eyelashes by the restroom, towels only 2. The hallway to the rooms looked like a dead animal was dragged. The worst part is the noise from the freeway, it was so bad, the rooms are not sound proof at all, felt like the window was open and all the noise was loud. It was not a good experience. The staff was limited to supplies also, and only driveup window at check out.

Partner

4/10

Poor

18 Jun 2026

Cierra

The staff were the sweetest, no complaints there. We happened to get a room that had ants. I had my two younger children who are extremely afraid of bugs and my son is allergic to ants so we had to leave. I have yet to hear back about my refund but other than that it’s right next to sesame place. In n out and a couple other stores are close by as well.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Jose

It was very clean. The front desk staff very friendly and helpful.

Family_with_children

10/10

Exceptional

17 Jun 2026

Gloria

We had a very nice experience

Partner

10/10

Exceptional

17 Jun 2026

Christina

Convenient location, place is well taken care of. Room is clean, staff was friendly and breakfast was pleasant

Family_with_children

10/10

Exceptional

15 Jun 2026

Sheryl

Freeway convenient, Front Desk was expeditious yet very courteous and knowledgeable about the area. Clean room but the lighting (for us ladies when applying make up) was poor. Luv'd the bed.

Self

10/10

Exceptional

15 Jun 2026

Karina

Beds and pillows were great. Everything else was a little outdated but it was clean and very close to our concert

Friends

10/10

Exceptional

14 Jun 2026

Katie

The stay was great, and breakfast was delicious

Family_with_children

2/10

Poor

14 Jun 2026

Joobin

There were bed bugs, bodily fluids left in the bathroom. Blood on sheets. Horrible staff that won’t resolve your issues. Management that is never there to reply back to your complaints. Booked for two nights. Slept in the car the first night and checked out the next morning. However they still have not credited my account for the second night. I had booked it because my sons team was staying there. However, it was so disgusting that the team left the next morning. But management still has not credited my account for the second night. Called Expedia twice, the reps said they will email the management to get an answer but have not recieved a reply after 2 months!

Friends

8/10

Excellent

13 Jun 2026

Nicole

It was a simple room. It felt clean. Really small shower. My only issue was how loud the freeway was all night. That’s not something they can help. Just try not to stay on the freeway side.

6/10

Pleasant

12 Jun 2026

John

Not a bad place for the price. It is an older hotel that could use a little love on the outside. The breakfast was good. The room was clean and comfortable. The one thing was the gas station next door that sold diesel fuel was loud throughout the night. Maybe if our room would have been a little further back on the property it wouldn’t have been as loud. I don’t know if it would have been any better on the other side because the freeway is right there.

Partner

10/10

Exceptional

11 Jun 2026

shant

All went well. Staff was nice and helpful, and property was clean. Ice machine was removed near my side of the hotel, but the other side was available. No big deal.

Self

10/10

Exceptional

11 Jun 2026

Leynis

10/10 stay. I really enjoyed all the staff members, they were all super helpful. Nice and chill area, as a solo female traveler I felt really safe! Would definitely go back!

Self

4/10

Poor

09 Jun 2026

Paty

Could of been way better for pricing

Partner

8/10

Excellent

07 Jun 2026

Kenneth

Not the best place i have ever stayed. It was solid for what i needed. The room was clean. A few things: the air conditioner was rattling. We adjusted it it, not enough bar soap, bottom of doorway in bathroom rotted out and the ironing board cover was very loose because it did not have pad. But we made due.

4/10

Poor

07 Jun 2026

Ana

This is a much older property that does not look well kept. The rooms are really smelly from a combination of the bathroom sewer fumes, smoking, musty and not sure what else. It is also very noisy due to its proximity to both the freeway and a main street.

Self

10/10

Exceptional

07 Jun 2026

Claudia

Perfect

2/10

Poor

07 Jun 2026

Ken

carpet is dirty, not enough towels, dryer broken. phone to front desk not working. walkway is dangerous. front desk will close door after certain time.

2/10

Poor

07 Jun 2026

Graciela

Maluma was

2/10

Poor

06 Jun 2026

Marina

We stayed here because the reviews were good on hotels.com. Bathroom was dirty hair everywhere. Bathtub was disgusting. Had to put a towel on the floor just to get in the shower. As I was walking into the hotel with my family got approached, asking if we had any white. That was awful. My husband later had to go to the car again and was approached by a different male asking for white as well. Had to kill a few spiders. Staff was great but don’t recommend if u have family.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Ana

Everything was excelent. Recommended 100%. Thanks.

Family_with_children

2/10

Poor

05 Jun 2026

Banesa

There was a cockroach in my hotel room! And not enough parking spaces, some were way too small that it was impossible to park in them..

Family

10/10

Exceptional

05 Jun 2026

Maria G

So far this was the best place I’ve seen. I would choose it again!

Family

10/10

Exceptional

04 Jun 2026

Fabia

It was a nice stay, convenient and budget friendly. A little noisy being next to the freeway but other than that no complaints. Super Clean and staff was very friendly.

Friends

8/10

Excellent

02 Jun 2026

Lynn

Price reflects the quality but would definitely stay here again on a budget trip. Good location for many of the things we planned to do.

Family_with_children

10/10

Exceptional

02 Jun 2026

Andrea

What I liked about this hotel was that the staff was able to accommodate to our early check in request.