Name: Chula Vista Inn
Address: 946 Broadway, Chula Vista (s San Diego), 91911, US

10/10

Exceptional

05 Aug 2026

Frederick

Good room I will be back!

2/10

Poor

04 Aug 2026

Shawn

It was a horrible stay and they should give me at least half of my money back because they promised a pool and a hot tub on their website and the whole time I was there I couldn't use the pool or the hot tub because she said they were closed

6/10

Pleasant

29 Jul 2026

Marina

Me gustó la ubicación, para mi trámite estuvo bien, referente a limpieza, no limpiaron la habitación en los días de estancia, el staff no brindan mucha información, les falta empatía, la alberca no estaba abierta para usarla.

8/10

Excellent

28 Jul 2026

Randal Keith

Staff was polite and friendly. AC worked overtime. Room was clean, area is full of nice restaurants. Only real drawback is the flooring was warping

2/10

Poor

28 Jul 2026

Paul Vincent

Terribly maintained.

2/10

Poor

27 Jul 2026

Carlos

So far it has been one of the worst hotels I have stayed at in the last 2 years in the San Diego area. First off, I travel with my kids and I always choose fo stay at an hotel with a pool/jacuzzi, but it was closed, lock on door and everything, it had a sign from the city, something about a violation code. Next, the room smelled like some sort of chemical, not cleaning chemical but something not healthy. Third, the hallway where ice machine is at smelled disgustingly like urine. Forth, when I was checking out in the morning, I had a question and I tried to open the office door and the receptionist just looked at me and pointed towards the windows to drop off the key. And lastly, the price, $211 for one night, one bed, the a/c was loud and the smell of the room was unpleasant. It was just not a comfortable stay to say the least.

8/10

Excellent

27 Jul 2026

Angel

Good

2/10

Poor

27 Jul 2026

Sean

The room was not even worth $400 a night..you guys should be a shame on that room.. l would never go there again and l will never talk to anyone again about the stay

2/10

Poor

26 Jul 2026

Dan

Just Don't. Find any other 1 star hotel and you'll be way better off

2/10

Poor

26 Jul 2026

Edith

Room was clean yet had a particular odor. Room was a bit outdated and some furniture was cracked. We paid for a two queen size beds and we got full size. Unfortunately because the mattress has plastic it was real difficult to sleep. Don't recommend

6/10

Pleasant

25 Jul 2026

Bravo

The room was clean but felt weird. The restroom had damage to the walls. The towel handle was broken. There were only two towels, one hand towel and a bath mat/towel provided. The building is pretty beat up. We did not expect that from the pictures on the website. The elevator certificate has been expired for two years. Although the elevator buttons didn’t light up, it worked. Check-in was easy and the lady there was very nice. We were asked for both of our ID’s, our car license plate and a credit card. We slept well and comfortable but every sound coming from outside made me nervous.

10/10

Exceptional

24 Jul 2026

Yolanda

The front desk lady I believe Josefina was amazing very knowledgeable and helpful

2/10

Poor

24 Jul 2026

Yoko

.

4/10

Poor

22 Jul 2026

Leo

Not to much to like The toilet seat was broken off and placed on top of the tank. The fire alarm was missing the battery. The front door had huge gaps. We killed three giant roaches The TV remote had electrical tape holding the battery cover and it didn’t work right. But we got what we paid for. We’ll spend a little more elsewhere next time

2/10

Poor

21 Jul 2026

Hector

They will hold you deposit for a long time with out being advised

8/10

Excellent

18 Jul 2026

Mary Grace

Clean room….I like that they have an elevator.I did not like that the pool was closed.I should’ve gotten a discount.Staff was very nice.Parking was good.

Partner

4/10

Poor

17 Jul 2026

Erica

Not good area . Rooms smell like raid . People loud and up all night.

Partner

10/10

Exceptional

16 Jul 2026

Jazzmin

I was very sad to find out that the pool and hot tub was closed down by the health department

Partner

4/10

Poor

16 Jul 2026

Richard

The electrical in the bath/sink did not work.

Friends_and_family Family

4/10

Poor

16 Jul 2026

Jose

Staff was not too helpfu, I asked a question the person attending had an attitude face. the air conditioner didn't really cooled the place there was trash on the room but besides that the bathroom was clean which was a relief the bed was cormftable therefore if its the last place to stay for one night its better than any other motel.

Partner

10/10

Exceptional

15 Jul 2026

Oscar

Clean room

2/10

Poor

14 Jul 2026

Christopher

I would never ever stay there again I left at 2am to sleep in my car it's a very shady old ran down property full of crazy people

Self

2/10

Poor

14 Jul 2026

Christopher

The place is mainly for homeless people who rent to party and use drugs they put me next to some very unsafe people who were using dope all night and playing music at the loudest setting after several hours of that torture I left at 2am exhausted and slept in my car I would never ever go back there and would recommend that unless you're looking for a unsafe unsavory type of stay you look elsewhere

Self

4/10

Poor

13 Jul 2026

Roberto

😒 wasn't good

Friends_and_family Friends

6/10

Pleasant

13 Jul 2026

Suzanne

There is no washing machine or dryer
There is no vending machine.
The floor of the lobby is bad

Self

6/10

Pleasant

12 Jul 2026

Robert

Nothing was working good

6/10

Pleasant

09 Jul 2026

Lavay

This place is in the hood but it has all the stores next to it. The 3 beds helped out a lot in one room. But ghetto for sure but will do for last minute

Family_with_children

2/10

Poor

08 Jul 2026

Jessie

Servicio pésimo, la piscina está cerrada de forma permanente, el agua de la regadera siempre caliente como para pelar pollo, el cuarto te lo limpian cada 4 días, totalmente mala experiencia y no lo recomiendo en lo absoluto, si buscan una experiencia agradable aquí no es!

Family_with_children

10/10

Exceptional

03 Jul 2026

frank

Everything

Family

4/10

Poor

01 Jul 2026

Ariel

I was given a room where the flooring was loose and bubbled up the entire room. Near the entrance to the sink/bathroom area there was a slit in the flooring and water would splash up when you stepped near it. I spoke to the front desk attendant and she didn’t offer me another room or a discount. Then the mattresses were very uncomfortable. They still had the plastic on them and they felt like rebuilt mattresses. I stayed here on a Monday and Tuesday night. The parking lot was very empty so for the staff to not give us another room is crazy. I don’t recommend you stay here. I’ve stayed here in the past and had better experiences but I think they’ve gotten bad.

Family_with_children

6/10

Pleasant

29 Jun 2026

Gary

Had to change rooms because AC wasn’t working but staff very helpful. No hand towels in first room. No washcloths in 2nd room. But worked around it, no big deal. Furniture very dated.

Self

4/10

Poor

29 Jun 2026

Nadine

The elevator smelled like urine. I had swipe at least 4 times every time I wanted to get into my room. The front desk staff acted as if they did not want to be bothered. The lobby was locked in the day time as well as the night. I will not stay there again.

Self

4/10

Poor

28 Jun 2026

Monica

Awful not worth the money called over ten times two days prior so my son could check in for us no one bases the phone EVER then emailed them too never got a response don’t waste tour money on this hotel

Friends_and_family Family

2/10

Poor

28 Jun 2026

Amie

This “hotel” was horrible.
First, it was in a very sketchy neighborhood where I did not feel safe at all. People were shouting and screaming at all hours of the night, homeless people were asleep out front, and I think they had a daycare being run out of one of the rooms.
While the room appeared clean at first glance, upon further inspection, it wasn’t. There was something growing out of the ceiling that may or may not have been a mushroom. It smelled like someone sprayed Febreze to make it seem clean. Trash cans on the property were overflowing and did not appear to be emptied even the next day. The linoleum on the floor was bubbled and moved when you stepped on it. There was paper under the sheets covering the mattress.
The water coming from the shower was ice cold. No matter how long we let it run it did not warm up. The water pressure was terrible. The room felt damp and humid.
The lobby was filthy and they had a sign up saying it was closed but it wasn’t. When I tried to check out early, the guy at the counter didn’t understand me. I had to call later in the day and speak to someone else.
There were no amenities, unless you count the mushroom growing from the ceiling.
This motel should be removed from your listings on Hotel.com. It is absolutely horrible and should not be promoted by your company. I checked out early because there was no way I was staying there another night.

Friends_and_family Family

2/10

Poor

27 Jun 2026

Dean Creswell

Staff was friendly and helpful at the front desk. Pictures online were not accurate. Room was dirty and smelled like weed. Floor looked like it hadn’t been mopped in months. Broken furniture and poorly patched walls. Door locks were broken. We got in very late and checked out immediately. Don’t waste your time and money here.

Partner

2/10

Poor

27 Jun 2026

Robert

When we arrived our room floor was full of water. Refrigerator thawed and all the water was on floor. I went and got towels and sopped up myself. There was a mess in bathroom, one of the chairs had dried sticky stuff on it, couldn't use the pool the City put a padlock on the gate and a note it was closed for uncleaniness. This place is awful.We had to stay 1 night because we didn't have a car with us otherwise we would have left in the first hour.

Partner

6/10

Pleasant

25 Jun 2026

Gregg

Room had food stains that looked fresh and not even wiped down and the noise from the street bleeds into the rooms like there's no door. All night every night you could hear loud tunes cars, their stereos or any semi trying to pick up speed leaving the light a couple hundred feet away. Honestly if you're a heavy sleeper just looking for a place to crash it's worth the money but otherwise it was insanely noisy every single night.

Self

10/10

Exceptional

24 Jun 2026

Edgar

Clean and good customer service

Partner

10/10

Exceptional

23 Jun 2026

Alexander Gerard

I experienced a new option I had not previously considered.

Family

6/10

Pleasant

22 Jun 2026

Corbin

TV didn't work, as in it turned on but couldn't change channels at all. The flooring was bubbling up everywhere which made it strange for my wheelchair. The ramp out into the parking lot is a wheelchair hazard with a large lip at the bottom transition.

Self

8/10

Excellent

22 Jun 2026

Matt

Really nice hotel staff was friendly

Partner

8/10

Excellent

21 Jun 2026

Gabriela

We had a good stay, needed something last minute and this location fit our needs. Price was reasonable, easy access to public transportation, and plenty of good restaurants nearby.

Partner

2/10

Poor

21 Jun 2026

Michael

Pool has been closed by the health department. ,big hole in the bathroom door. Graffiti in the drawers. The chair has nasty black stuff on the side. Lots of broken door trim. The tables are all chipped up. The power socket by the sink for the coffee maker doesn't work. The bed feels like springs. The curtain is filthy and has holes all over. They tried to use electrical tape to cover the holes.

Self

2/10

Poor

16 Jun 2026

Christine

Staff was rude my room tile was sticky and smelled bad when we went into my room .I would not recommend this place to anyone

4/10

Poor

15 Jun 2026

Elizabeth

The room was dirty; I wouldn't stay at this hotel again, and the staff was not friendly at all.

Partner

6/10

Pleasant

14 Jun 2026

Steven

The rooms were clean staff was nice. There were kids around the hotel late at night

Friends

6/10

Pleasant

13 Jun 2026

JORGE

good

Self

8/10

Excellent

12 Jun 2026

Angel

Very clean, and good staff

2/10

Poor

09 Jun 2026

David

Run down bad side of town , homeless all around property! Don’t stay here

Family_with_children

4/10

Poor

07 Jun 2026

Diane

The hotel itself was whatever, but my experience with the front desk was disappointing. The front desk employee with black hair was unprofessional, repeatedly calling me “bro” on the phone, being rude, and offering little help. At checkout, the hotel claimed we had placed bags on the fire alarm and showed us photos that were not even from our room in an attempt to withhold our deposit. Fortunately, I had taken photos of the room beforehand and after that showed we had not touched anything, and after reviewing the evidence, they returned our deposit begrudgingly. This situation left a very negative impression despite the otherwise a somewhat pleasant stay.

Friends

6/10

Pleasant

04 Jun 2026

jerry

Kvci

Self

8/10

Excellent

31 May 2026

David

Hotel is located in a safe area and the staff is extremely helpful. Very close to good local restaurants and the local Walmart.

Partner

10/10

Exceptional

30 May 2026

MONICA

Recommend 100% Great friendly staff clean rooms

Family_with_children

6/10

Pleasant

30 May 2026

Bosup

parking lot was jot clean. staff was not kind.

Partner

2/10

Poor

25 May 2026

Elizabeth

Hair everywhere in the room. The mattress was terrible. For the price youre better off at the Rambler (super clean room).

Partner

10/10

Exceptional

25 May 2026

Liborio Albino

Loved it. Thank u so much

Partner

6/10

Pleasant

21 May 2026

Edgar

spaceous rooms but no shampoo is provided

Self

2/10

Poor

17 May 2026

Marie

There were people running up and down the halls until 4am. I had to call the police because the guy.Up stairs was beating his wife.i said something when I checked out and they dismissed me as tho it never happened. Even tho there was a duffel bag full of clothes in the jacuzzi that was shut down during my visit. It's really the only reason I picked the hotel. I made sure to be in before dark just to be safe. Do not stay here if you want to get any sleep.

Self

2/10

Poor

17 May 2026

George

Terrible dirty sticky floors, if I could've left without loosing my advanced payment I would've.

Self

10/10

Exceptional

15 May 2026

Gloria

El cuarto muy limpio muy buen personal y amable,mucho estacionamiento y cuenta con aire acondicionado microondas refrigerador todo lo necesario para tu estadia muchas gracias por su servicio y amabilidad 😀

Partner

2/10

Poor

13 May 2026

Sarah

1-Star Review: Absolute Nightmare — False Advertising, Broken Amenities, and Rude Management
I checked in on Friday, May 8, 2026, after booking through Expedia, and immediately wanted to leave. The property felt unsafe and poorly maintained from the moment I arrived. Multiple advertised amenities were broken or unusable, and the overall condition of the hotel was nothing like the photos online.
I contacted Expedia right away. They even spoke directly with the hotel, but I was still unable to get a refund. I left almost immediately after checking in.
On Mother’s Day, I returned with my son just to drop off the key. The owner was present and extremely rude and dismissive. When I complained about the condition of the property, he snapped at me:
“YOU NEED TO READ ALL THE DETAILS ONLINE.”
The hotel advertises:
a “comfortable stay”
hospitality and convenience
continental breakfast
vending machines
laundry facilities
a pool and jacuzzi area with lounge chairs prominently shown in photos
The reality was completely different.
The vending machine was old, damaged, and broken.
Both the washer and dryer were out of order.
The pool and jacuzzi have reportedly been shut down since 2022 due to health concerns and dirty water, yet they are still heavily featured in the property photos and amenities listings as if available.
When I asked about the broken facilities, the owner casually responded that “machines break.”
This goes far beyond normal maintenance issues. The advertising is misleadin

Family_with_children

8/10

Excellent

11 May 2026

Cystine

Great

6/10

Pleasant

11 May 2026

mary

It was ok to many noises from the
street kids running down the corridor the type of.people staying there ?

Partner

2/10

Poor

10 May 2026

LUIS

Loud noises after hours, could not rest or sleep. Terrible sound proof walls .

Business Friends

10/10

Exceptional

08 May 2026

Faiitua

It was great for a last minute book!

10/10

Exceptional

06 May 2026

Alex

Overall a great place if you’re on a budget. Only thing is that the tv remote didn’t worked, but other than that no complaints!

Self

2/10

Poor

29 Apr 2026

Kevin

Cigarette butts on the elevator floor, pool closed, tape holding the frame together at the sink and molding showing underneath it.

Self

8/10

Excellent

28 Apr 2026

sebastien

The room doesn’t have any streaming services, the towels aren’t very large, and the toilet clogged once or twice. There’s also a $100 deposit upon your arrival

Self

6/10

Pleasant

27 Apr 2026

Tim

Pool and hot tub closed by health department. People behind the counter were unfriendly and a bit rude. The room was below average, flooring was not even glued down. Wouldn't stay there again. For what it is, over priced.

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Michael

Parking and AC good.

Partner

2/10

Poor

26 Apr 2026

Claudia Cottier

I was there and they did not give the room
I paid for the night and there was no room

Family_with_children

4/10

Poor

21 Apr 2026

Abdul Shafi Khan

It was nice compared to super 8 by Wyndham, I stayed, had at meat coffee machine and empty paper/plastic glasses, didn’t had smell in the room or bedsheets but just saw one insect running under the bed.

4/10

Poor

18 Apr 2026

Jose

Unfortunately the property was not clean, good location but poor quality,

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Tammy

The pool and jacuzzi area were closed, due to Health Department

Family_with_children

4/10

Poor

15 Apr 2026

Manuel

n7c

Family_with_children

10/10

Exceptional

12 Apr 2026

Daisy

Staff is nice

Leisure Partner

10/10

Exceptional

11 Apr 2026

Diego

Yes

Self

2/10

Poor

06 Apr 2026

Berenice

Muy sucio y el estacionamiento nada seguro hay mucho indigente da miedo estar ahí

Family_with_children

10/10

Exceptional

05 Apr 2026

BILL

Yes

Self

8/10

Excellent

02 Apr 2026

andrew

A/C air was dirty and there is only 1 coat hanger. Fortunately the weather was nice.

Self

8/10

Excellent

02 Apr 2026

Jose

Overall okay for the price

Friends

8/10

Excellent

01 Apr 2026

Robert

First off the price was excellent everything else around was 2-3x more for sketch locations, Room was clean staff was friendly, air conditioning worked real well. Just off price alone I will be back

Family_with_children

2/10

Poor

31 Mar 2026

josue

Pool was closed by city. Room was dusty and grimy. Blankets were thin and cheap. Beds were really noisy and old. People had loud music past midnight. People sleeping in their cars in the parking lot. Lobby is never open. Parking lot was full of shattered glass. Check in was easy.

Family_with_children

6/10

Pleasant

26 Mar 2026

Steven

It's not the safest area, and the parking lot seemed a bit unsafe. Additionally, the staff didn't appear to care or smile once behind the thick glass. Lastly, there are no coffee spots within 5 miles of this place, and the in-room coffee is terrible.

Self

8/10

Excellent

24 Mar 2026

Omar

it's obvious the rooms were remodeled some time ago, but the furniture looks like it's been abused. the beds were comfortable yet had noisy metal frames. The A/C worked well. the lady at the front desk was wonderful and went out of her way to help.

Friends_and_family Family

6/10

Pleasant

18 Mar 2026

Natalie

Room was nice, bed was comfy and shower was great. My only complaint is the pool and jacuzzi is advertised in photos as if it was avaliable for us.

6/10

Pleasant

15 Mar 2026

Luis

This is a very clean hotel...great to catch a night or so

Partner

10/10

Exceptional

12 Mar 2026

gerber

air conditioning good and parking is great

Friends_and_family Family

6/10

Pleasant

12 Mar 2026

Yussif

It was ok for the price.

6/10

Pleasant

10 Mar 2026

Octavio

Overall everything was Ok

Self

8/10

Excellent

09 Mar 2026

Roberto farias

Room was fine for the price

Family

4/10

Poor

07 Mar 2026

Luis

There was graffiti in various places throughout the property, even in our room. We checked out 5 rooms to accommodate family and one of the rooms had bugs (red roaches), the other room had particles flying around in the room. Do not recommend

Family_with_children

4/10

Poor

25 Feb 2026

Joseph

No hot water and two small towels

Self

4/10

Poor

25 Feb 2026

Cory

The upgrades are new but its lipstick on a pig.... unsavory people currently staying, landscaping not kept and nothing like the pictures. Office personnel was rude. While I was waiting for my uber the guy behind me was showing the desk clerk the bed bugs infesting the bath towels in his room - I itched the rest of the day. Do not recommend.

Self

6/10

Pleasant

22 Feb 2026

Miguel

Good location

Partner

6/10

Pleasant

20 Feb 2026

Ashlee

Rooms are outdated, for the price it’s okay. They squeezed three beds in one room which through me off. Very hard to get towels, we stayed three days and couldn’t get house keeping not once. Parking was packed but we made do.

2/10

Poor

19 Feb 2026

Dayo

Unfriendly front office staff, dirty rooms.

8/10

Excellent

19 Feb 2026

Alexander

Amazing service

Partner

6/10