Name: Hotel Milagro
Address: 70 Broadway, Chula Vista, 91910, US

4/10

Poor

22 Jul 2026

SHERRY

We stayed for over a week, they didn’t even offer room cleaning, replenishing bathroom necessities— toilet paper, tissue paper, shampoo, soap, conditioner. I have to request for replacement towels and our room to be vacuum/swept/garbage emptied after day 3. I am not asking for a five star service but at least provide us with the necessities. Also, for laundry service, they didn’t have any change available for use, no coin machine either, it doesn’t even take card payment. Customer service wasn’t even helpful at all.

8/10

Excellent

22 Jul 2026

Roger

Clean room nice bed to stay

10/10

Exceptional

20 Jul 2026

Abraham

Muy bonito lugar muy limpio y agradable el lugar muy recomendable

10/10

Exceptional

19 Jul 2026

Jordan

The staff were friendly from checking in to check out. Parking was great. There is a laundry area where you can do your laundry but you need to bring your own coins. The room was very clean and had great amenities.

8/10

Excellent

19 Jul 2026

John

Convenient for my trip. Easy to find and park.

8/10

Excellent

17 Jul 2026

Sabina

Todo normal, bien.

Family

10/10

Exceptional

14 Jul 2026

Mary

Great hotel

Family_with_children

6/10

Pleasant

13 Jul 2026

gary

The location was great to get to where we had to go to visit relatives. The room had a nice size refrigerator microwave a table and a nice size TV. The maid service was not so good they didnt not clean the room on a daily basis even when we put the tag out indicating that we would like the room cleaned. There was also a roach in the room but they were quick to come take care of that matter.

Partner

2/10

Poor

12 Jul 2026

Angela

This property has no hot or even warm water. This was not just a random maintenance issue. I called the front and was told the water never really gets hot because the water heaters arent strong enough to heat water for all the rooms in the property. This should be advertised and at the very least told when you check in. Warm showers are a basic necessity when staying in a motel no matter the price. I emailed the property manager they offered to move me to another room and see if the water was warmer??? Too late we took our cold showers and we're only there for one night. The workers were very loud in the morning and there are no curtains just blinds that let the light right in. Horrible stay start to finish. Beware!

Partner

8/10

Excellent

10 Jul 2026

Matthew

Solid. Get what you pay for

Partner

6/10

Pleasant

08 Jul 2026

Tommie

It’s not bad for being in the hood… relatively clean and inexpensive… friendly staff. Three day stay and no hot water.. housekeeping was able to get the shower to luke warmish.

Friends_and_family Friends

2/10

Poor

07 Jul 2026

John

We stayed here over a holiday weekend, and if other hotels had been available, we would have canceled our reservation. The biggest issue was that we had no hot water during our entire stay, which was a major inconvenience. We reported the problem, but it didn't seem to receive any real concern. We also had to visit the front desk the first two nights to have our room key reprogrammed because it stopped working. The air conditioner kept the room cool, but it was extremely loud—like a freight train running through the room. Unfortunately, these problems overshadowed our stay. We would not stay here again and do not recommend this motel.

Family

2/10

Poor

06 Jul 2026

jose

Paid

8/10

Excellent

05 Jul 2026

Petra

Room clean staff friendly and helpful, but lobby was locked some times

Family

2/10

Poor

03 Jul 2026

Ali

No hot water in the shower (at all, not like it ran out, like it didn’t exist), floors made the bottoms of our feet super dirty like they’d never been mopped, multiple earwigs. They DID refund us for the prepaid nights we didn’t use in our stay once we decided to move somewhere else.

Family_with_children

2/10

Poor

30 Jun 2026

mariano

No hot water and no maintenance team ….. Manager refused to remedy the situation, BAAADDDDDDDD

Self

2/10

Poor

27 Jun 2026

Yesenia

The location is sketchy, we stayed there for an entire week due to our shower at home being renovated only to be stuck in a room with NO HOT WATER. We requested to get a different room and always had the same answer that they were fully occupied even though there was online availability. A couple of the FD staff were nice and offered a solution to reset their water heater for us. However 70% of the time we received an “answer” stating that the water is as hot as it can get, which wasn’t even luke warm. They even said comments such as “well we don’t know how hot you want it, but it’s hot”. One person at the FD even said that the side of the building we were in, didn’t have hot water and people always complain. It’s actually illegal to not provide hot water or a room replacement in a hotel. Worse hotel stay ever. I asked to speak with a manager multiple times and was never able to be connected with her.

Partner

4/10

Poor

26 Jun 2026

Mahad

Not what I expected.

Self

2/10

Poor

26 Jun 2026

Jordan

After check in, I noticed that the bathtub was dirty and the shower head attached with tape. After washing my hands, I reached for a hand towel at the bottom left of the sink and it appeared to still be dirty, with hair, and some other material that I wasn’t too sure what it was. I gathered some items, refueled my car, and then checked out immediately to continue my commute back home. The staff was very nice, but the building and its cleanliness is just not good at all.

Self

10/10

Exceptional

26 Jun 2026

Haiteng

Everything is good

Self

4/10

Poor

25 Jun 2026

Juan

Air con leaked water on floor and no hot water instead giving me a new room they gave me towels to put on floor where water leak is and they told me they will adjust temperature of water still no hot water for morning shower plus room issued not clean

Partner

10/10

Exceptional

18 Jun 2026

Christina

Not ony available but clean room as well anyone that stays will be so comfortable

Family_with_children

10/10

Exceptional

17 Jun 2026

Ercilia

The hotel Milagro is close to everything—shops, restaurants, and entertainment venues. They have enough parking spaces. This hotel is better than other 3 star expensive hotels I've stayed in. The rooms are clean, sheets and towels look very white, like brand new. They have coffee maker and microwave in the rooms. I like everything at this hotel.

Partner

10/10

Exceptional

17 Jun 2026

Eduardo

Fresh can’t wait to stay there again

10/10

Exceptional

15 Jun 2026

Priscilla

Clean room, friendly staff and most importantly felt safe. I would stay here again.

Partner

6/10

Pleasant

15 Jun 2026

Miguel

The staff was excellent and helpful. The room was ok. You get what you pay for, so no complaints there. It was clean and comfortable for the most part. Windows can use drapes to darken the room, it only had shutters and too much light comes through the edges and some slats not closed very well. Bathroom is clean but old, I needs some remodeling soon. But overall, for the price range was not bad. Every thing is near buy.

Self

6/10

Pleasant

11 Jun 2026

Lisa Marie

No hot water
Coffee pot broken
Could have put me in a better room instead of making me Walk

10/10

Exceptional

11 Jun 2026

Jorge

Staff was friendly and helpful

Partner

8/10

Excellent

08 Jun 2026

Mario

You pay a good price for a the basic amenities. Would definitely return if I am doing a weekend or night stay

Friends

2/10

Poor

06 Jun 2026

Ayanle

The room was unclean and looked as though it had not been properly cleaned in years. The surrounding area also felt unsafe. The bedsheets were worn out, and I couldn't bring myself to sleep because they felt dirty and smelled old. Overall, it was a very disappointing experience, and I would not recommend staying here.

Self

10/10

Exceptional

06 Jun 2026

Angelito

I enjoyed my stay. Friendly front desk girl and spacious room that felt like a apt. I was able to work remotely.

4/10

Poor

05 Jun 2026

CARLOS A

The bed was so noisy

Partner

6/10

Pleasant

01 Jun 2026

Scott

If you need a place to crash on short notice then this place will suffice. The room was for the most part clean. They do have cockroaches, saw one in my room. No soap for the shower. Parking was fine and the staff was thorough. Only saw one homeless guy digging in the trash in front of my window. Location is good and near the freeway and restaurants. Overall, if I couldn’t find a place then this would suffice.

Self

2/10

Poor

30 May 2026

Armando

There were too many cockroaches inside the room

Partner

10/10

Exceptional

30 May 2026

Enrique

Easy and fast stay

Self

2/10

Poor

28 May 2026

Grayson

The room was not ready for a guest. Not clean, not linens on the bed and no sheets.
The desk was noticed and agreed the desk attendant gave out an unready room.
A refund of the night was offered by Hotel.com.
A new room was issued for the following night.
Reservation was changed to leaving a day earlier, and Hotel.com came agreed.
I have been charged for 4 nights.
Filed a dispute with American Express.

2/10

Poor

26 May 2026

Patricia

Unfortunately, our stay at the Milagro Hotel was very disappointing, especially for the amount paid. The room did not feel well maintained at all. The shower had no curtain, the towels felt rough like sandpaper, and the water never got properly hot — only lukewarm. The refrigerator also had a terrible odor, like an old deli sandwich had been left in there for days.

What made the experience even worse was what happened after checkout. I accidentally left my medicine bag with my vials inside the refrigerator and called immediately asking if they could overnight it to my next location. The young woman who answered stated they “don’t do that” and that the hotel is “not liable” for anything left behind. When I politely asked to speak with a manager, I was told no manager would be available for days.

I understand hotels have policies, but basic customer service and empathy go a long way. Very disappointing experience overall.

Family

8/10

Excellent

25 May 2026

Esmeralda

The staff was friendly and the room was clean ! The only thing was the wifi was not working even with the password !

Family_with_children

8/10

Excellent

25 May 2026

Juan

The only thing I didn't like was the elevator. It looks old and not maintained. It also took forever to work. I Pressed level button and waited more than a minute for it to go up or go down.

Family

4/10

Poor

17 May 2026

christina

Upon arrival immediately thought “more like MOTEL, not Hotel”. Free parking should have read “park at your own risk “ sketchy people. Elevator was iffy everytime. Then I noticed expired inspection 2025 on elevator, explained why we had issues with buttons not working and doors were dangerous. We had to purchase our own bathroom cleaner before using the bathroom, specifically the shower. Bed was decent. We were in town to watch my grandson graduate to Marine. Timings for events were early 600 hour, so no time to search another hotel. BUT the staff was welcoming and very accommodating with helping us switch rooms mid visit so that our Marine had a bed the night before we departed back to Tx. So thank you to the young lady at the front office.

Family

2/10

Poor

15 May 2026

Brian

After having my truck stolen from their parking lot, all the staff cared to do was try to push me out of the room after I explained to them I would be extending my stay because I had no way to leave. I kept getting threats that they were going to find me after I told them as soon as I’m done with the police, I will be jumping online to extend insanely rude that staff member needs to be fired.

Self

6/10

Pleasant

13 May 2026

Lawrence

Pleasant helpful front desk. Housekeeping didn't make up my bed nor take out my trash one day. Shower and sink has stains. This is really a motel rather than a hotel. Less expensive but far away from everything.

Self

2/10

Poor

12 May 2026

Brian

Staff was incredibly rude. Just wanted me to leave after I explained my truck had been stolen from their parking lot and that I was going to extend my state, but I needed to call the police. All they cared about was getting me out of the room extremely rude.

Self

2/10

Poor

12 May 2026

Brian

I had my truck stolen out of their parking lot and after explaining this to them, all they cared about was telling me to check out by 11 or they were going to fine me while I was explaining to them I’m on the phone with the police and I plan to extend my stay. They lost my Amazon package. There was no hot water. The air conditioner barely worked. It just blew air. I used to stay there every visit out to San Diego, but I won’t anymore.

Self

6/10

Pleasant

11 May 2026

HE

The hotel is average.

2/10

Poor

08 May 2026

Emmalee

room was disgusting, and when talking to front desk they were of no help.

Self

10/10

Exceptional

30 Apr 2026

Lorena

I prefer this place over motel 6 it is extremely clean.The guy at nighttime is very friendly.Not so much.The girls in the morning.Only theme this time do not take a shower at the same time as everyone else.At 7:30 NO HOT WATER. OVERALL I RECOMMEND YOU STAY.

Partner

10/10

Exceptional

29 Apr 2026

ADELAIDA

Love it!! No secure internet only down fall.

6/10

Pleasant

28 Apr 2026

Christian

Mnot so clean walls supper dirty and bed sheets are stained as well not clean good

8/10

Excellent

26 Apr 2026

Allen

Overall stay was decent, only complaints are the cleanliness and the walls are paper thin you can hear your neighbors or even people in the parking lot.

Self

8/10

Excellent

23 Apr 2026

L ALFONSO

Ok

Partner

2/10

Poor

22 Apr 2026

Mirochclavia

N/a

Partner

6/10

Pleasant

22 Apr 2026

Kristin

Cold showers

Self

10/10

Exceptional

20 Apr 2026

GILBERT

Everything was good and the attendant was great and helpful.

Partner

6/10

Pleasant

20 Apr 2026

Julio

Low water pressure in shower. Other than that everything else was just okay.

8/10

Excellent

18 Apr 2026

Dale

Room was nice, but the bed was hard. Difficulty sleeping all night because of it. TV in the room would not turn on. Called the front desk, they brought up another remote, still wouldn't work.

Informed staff when we checked out about the problem.

Partner

2/10

Poor

17 Apr 2026

DEMETRIA

IF YOU LIKE HOT WATER, DON'T STAY HERE. VERY RAN DOWN, EXTREMELY DIRTY TO THE POINT THAT YOU WON'T WANT TO SET DOWN ( NOT EXAGGERATING ). OUT DATED, THEIR NO WAY THIS PLACE IS UP TO CODE. I FEEL SORRY FOR PEOPLE THAT TRAVEL A LONG WAY AND END UP HERE. DON'T BELIEVE THE 5 STAR RATING, THE MUST HAD PAID FOR THOSE.
THE PICTURE ARE VERY MISS LEADING, ALL OF THE NEGATIVE COMMENTS ARE TRUE. I FEEL BAD FOR THE WORKER'S, THEY DESERVE BETTER. THE OWNER SHOULD BE ASHAMED OF THEMSELVES.
I HAD TO BUY A CHEAP GYM MEMBERSHIP SO I COULD TAKE A SHOWER IN HOT WATER.
THIS PROPERTY NEEDEDS TO BE SHUT DOWN. YOU NEVER KNOW WHO'S BOOKING THESE ROOM, I PLAN TO CONTACT SOME HIGHER-UPS. NO ONE SHOULD HAVE TO SLEEP IN SUCH HARSH CONDITIONS.
THIS PROPERTY HAD BEEN ABANDONED BY THE OWNER. STREET WALKS AND PROSTITUTES GO IN AND OUT. NOT A SAFE PLACE FOR KIDS.
IF YOU HAVE STANDARDS DON'T BOOK HERE. YOUR BETTER OFF SLEEPING IN YOUR CAR ON THE STREET ( SERIOUSLY).
YOU HAVE BEEN WARNED BOOK AT YOUR OWN RISK. I WISH I WOULD HAD TAKEN THE LOW RATINGS SERIOUSLY TOO.

Self

10/10

Exceptional

16 Apr 2026

Angela

Parking was easy and secure, staff(ARIANA) was amazing, the other front desk pregnant lady was absolutely rude. I have auto immune diseases so I was freezing in my room hit my son & ex husband don't do u need more blankets, she gone ask my ex husband doesn't the heater in the room work, she refused to give us towels & said that house cleaning can do it. She was horrible. But everything else was phenomenal and Ariana was phenomenal.

Friends_and_family Family

4/10

Poor

15 Apr 2026

Howard

The room was fine. 4 days no hot or even warm water for bathing. Three complaints to staff one response. Let it run. The longer we did the colder it got. Autisicvson developed rashes because he refused to take a cold shower.

Family

2/10

Poor

14 Apr 2026

Bobby

i wasnt able to go and i tried to cancel but i couldnt so i payed to not stay there. im greatl irritated by this and will write negative reviews on all review sites about the horrible cancellation policy...greedy people

2/10

Poor

13 Apr 2026

Joshua

Worst experience. Came from the inland empire on vacation should’ve went to motel 6. No running hot water. Water shut off. Other tenants are loud asf and overpriced to be honest.

4/10

Poor

13 Apr 2026

Silvio

The water pressure was so poor

Family_with_children

10/10

Exceptional

12 Apr 2026

Guillermo

accesible parking, clean room.

Self

10/10

Exceptional

06 Apr 2026

adrian

fine hotel stay thanks

Self

2/10

Poor

04 Apr 2026

Lesly Michelle

I stayed at this hotel for one night. The room itself was adequate for the price. Unfortunately, the experience took a serious turn.
Throughout the night, I was woken up multiple times by noises in the hallway. At around 7 a.m., the situation escalated when a stranger began aggressively banging on my door, shouting, and even attempting to force their way in by body-slamming the door, until I yelled out and he left. This was extremely alarming and felt like a serious safety issue.
I tried calling the front desk using the in-room phone, but it was not working. I had to use my personal phone to get in touch. When I finally reached someone, I was told they would “look into it,” but I never received any follow-up or update about what had happened.
At checkout, I received my deposit after telling staff I was checking out early. I was told that staff had spoken to the man, but no clear explanation was provided as to how this situation was allowed to happen or what steps were being taken to prevent it in the future. The incident itself was not addressed until I brought it up, and there was no meaningful reassurance regarding guest safety.
I was also told to contact a third party, Expedia, regarding a refund. As of now, I am waiting for that refund to be processed now that Expedia has reached out to Hotel Milagro.
While the room itself was in OK terms, the lack of security, the non-functioning phone, and the poor communication from staff made this a very negative experience. If you’re

4/10

Poor

30 Mar 2026

Carmela

Pros: clean room
Nice staff

Cons:
Location was shady.
No hot water.
Was charged $100 deposit at check in.
Wont stay again.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Leo

The check-in was absolutely uneventful individual took my information handed me a key did what we needed nothing more nothing less

10/10

Exceptional

25 Mar 2026

Ahmad

I haven’t used it

Friends

8/10

Excellent

25 Mar 2026

vanessa marie

well the staff was really sweet, i loved how calm our stay was since the area is lively for sure, our floor was reallyy sticky but they have a lot of accommodations like a laundry area, microwave and mini fridge, it's not luxury but it's not the worst hotel i've been to. The mural is so beautiful on the building, it's a good place if you are on a budget, thankyouuu

10/10

Exceptional

25 Mar 2026

Sergio

Y

10/10

Exceptional

24 Mar 2026

Martina

Clean room

Family_with_children

10/10

Exceptional

23 Mar 2026

adrian

Always good whoever owns this place needs to own the rest in the area

Self

6/10

Pleasant

23 Mar 2026

Sarah

The rooms were very clean, staff were somewhat friendly but seemed like they weren’t on the same training page. We did not have hot water in our room our first night and the staff couldn’t fix it, but than the next night staff stated they had to turn it on. The whole experience was okay, but we won’t be returning.

Friends_and_family Family

2/10

Poor

22 Mar 2026

Morice

Room 204 has a TERRIBLY loud AC unit. Horrible water pressure and lukewarm water

Partner

10/10

Exceptional

20 Mar 2026

Edward

The customer service was good and the rooms were clean

10/10

Exceptional

15 Mar 2026

Jeremiah

No complaints at all

10/10

Exceptional

14 Mar 2026

Hilda

I been there 2 times and is really clean the rooms and good price

10/10

Exceptional

13 Mar 2026

Judith

Older hotel but clean, comfy beds. Not much outside noise. Convenient for our needs, great price.

Partner

6/10

Pleasant

12 Mar 2026

Luis

Mmmmmm

Self

2/10

Poor

10 Mar 2026

Derek

Nothing good about this place

Family

2/10

Poor

10 Mar 2026

Jonathan

Fraudulent, predatory acts with Hotel deposits and unclean towels in room. Made fake claims of smoke in the room to keep the full deposit. Other instances on yelp, google and other palces showing similar occurrences ranging from damages to the room to a smoking charges like mine. One of the towels in the bathroom had lipstick stains where no one in our group wore any lipstick at all. A lil before checkout you get a text saying if you're even a minute late after 11am they'll charge you 25 dollars out of your 100 dollar deposit. One of my guests forgot their jacket and we went back up to grab it, thats it. That was all for them to then try to claim my full deposit by saying there was smell of smoke. The whole hotel smells of smoke, people are casually smoking everywhere on the property. Stay clear of this hotel. A cheap price tag is just their con to keep your deposit.

Friends

6/10

Pleasant

09 Mar 2026

Kwesi

You basically get what you pay for just a quick in and out

Self

6/10

Pleasant

06 Mar 2026

Edgar

Pros: in room fridge, micro, toiletries
Cons: WiFi kept crashing daily and multiple times, no housekeeping service, keycard reader kept failing, staff wasn't the friendliest

10/10

Exceptional

06 Mar 2026

Jesus

Yes

6/10

Pleasant

03 Mar 2026

Jocelyn

When we first checked in and went into our room we were given a dirty room someone had just checked out of. We had to go back and get another room. Second room was spacious and clean. Overall it was calm and quiet so we appreciated that. Housekeeping tried to barge in at 8:30 am and woke us up even though check out was 11am.

Family

8/10

Excellent

25 Feb 2026

Victor

Everything was fine but Internet connection

Family

2/10

Poor

22 Feb 2026

Mohamed

I was extremely disappointed with my recent stay here. Upon entering, the first thing I noticed was a repowering, unpleasant odor that lingered throughout the property. The cleanliness was subpar, making it feel much more like a run-down motel than the hotel advertised
To make matters worse, the customer service was dismissive and unhelpful when issues were raised. I would strongly advise travelers to look elsewhere; this property is not worth the price or the headache.

Self

10/10

Exceptional

21 Feb 2026

adrian

Always clean ready and things work and its quiet area

10/10

Exceptional

20 Feb 2026

martin

For me the staff did their job. Enjoyed the direct tv. It was what you need at a afford able price. Only issue was after paying for the nights once i got to the check out they required a deposit.

Business

2/10

Poor

20 Feb 2026

Karen

DO NOT STAY HERE. They accused me of stealing soap dispensers and charged me for it. The worst customer service experience I have ever experienced. I will never recommend to anyone.

6/10

Pleasant

18 Feb 2026

Alberto

The room was old and not a friendly customer service
We asked for two beds and they told us no

Partner

4/10

Poor

16 Feb 2026

Tabitha Gail

There was no parking in the lot. There was low water pressure and within 5 mins of showering, the water turned cold.

Partner

10/10

Exceptional

16 Feb 2026

Crystal

Everything was great! I’d definitely go back

10/10

Exceptional

08 Feb 2026

adrian

Always clean and ready very good service

Leisure Self

10/10

Exceptional

06 Feb 2026

Raquel

Great frienly and welcoming staff. Clean and comfy.

10/10

Exceptional

02 Feb 2026

Mark

Great

Friends_and_family Family

4/10

Poor

21 Jan 2026

Amelia

I had no hot water , we had an important appointment
And we couldn’t shower

Friends_and_family Family

6/10

Pleasant

19 Jan 2026

Julianne

Staff great at desk. Room just okay. I couldnt figure out how to get hot water for shower, ac was noisy and didnt cool that well and i heard a lot of noise above me.

Self

10/10

Exceptional

19 Jan 2026

Mack

fun and simple

10/10

Exceptional

18 Jan 2026

Maria

I loved how close to everything it was located from food to public transportation

Friends_and_family Family