Name: Towneplace Suites By Marriott New York Long Island
Address: 38 42 11Th Street, Long Island City, 11101, US

10/10

Exceptional

29 Jul 2026

kayla

L’hôtel est très bien , cependant le quartier est à prendre en compte

10/10

Exceptional

26 Jul 2026

Jonah Martin

Everyone was extremely kind and helpful. We had an issue with one of the toilets in the rooms and they fixed it right away as well as an issue with our door battery. They were extremely quick at addressing all our problems. All the staff was so friendly and kind.

10/10

Exceptional

21 Jul 2026

Daniel

Well they removed the seating and tables from the rooftop so that was a let down … I retuned mostly for this reason and my last visit they where gone

Self

10/10

Exceptional

19 Jul 2026

Marta

Our stay at this hotel was absolutely wonderful and exceeded all our expectations. We were celebrating our wedding anniversary, and the General Manager Janessa went above and beyond to make it truly unforgettable. When we entered our room, it was beautifully decorated with heart-shaped confetti and balloons, thoughtful gift bags, and a lovely handwritten anniversary card. We were genuinely touched by such a warm and personal gesture—it made us feel incredibly special and spoiled.

The breakfast was excellent, with a great selection and delicious food to start each day. The hotel’s location was also perfect. The subway station is just a short walk away, and it’s only three stops to the heart of Manhattan, making it easy to explore the city.

We can’t thank the staff enough for their exceptional hospitality and attention to detail. The morning front desk staff was always pleasant and attentive.
This was a memorable stay, and we will definitely return. We highly recommend this hotel to anyone looking for outstanding service and a good location for visiting New York.

Partner

8/10

Excellent

15 Jul 2026

Yanira

The location was very good. It was close to Manhattan and we enjoyed the close proximity to other neighborhoods such as Queens Boulevard and Astoria.

Family

10/10

Exceptional

12 Jul 2026

Kevin

Accommodating Staff

8/10

Excellent

11 Jul 2026

Melissa

Breakfast was great. The room was very nice and clean. We loved the cold lemon water that was available in the lobby when we would get in from a long day walking in the city.

Partner

8/10

Excellent

10 Jul 2026

Carl

N/a

Self

10/10

Exceptional

09 Jul 2026

Sarka

Perfect stay! Thank you!

Pet

10/10

Exceptional

08 Jul 2026

Hector L Haddock

Very Clean and spacious room,Breakfast was great,everyone of the employees willing to give the extra effort!Great Job!

Family

10/10

Exceptional

08 Jul 2026

John

Nice

Family

8/10

Excellent

08 Jul 2026

Carmen C.

Hotel was fine. Rooms were tiny. Don’t plan on leaving at night - not in the best area.

Family

2/10

Poor

08 Jul 2026

Fnu

The bathroom drain was stinking like a rotten rat. Bad smell

Partner

8/10

Excellent

07 Jul 2026

alicia

Convinient location to travel to upper east side.

Family

8/10

Excellent

05 Jul 2026

Yurii

All Ok

Family_with_children

10/10

Exceptional

04 Jul 2026

Amanda

Everything was great! I would definitely go back!

Friends

10/10

Exceptional

25 Jun 2026

PATRICE

The room was spacious, clean, and included a private kitchen. The staff were friendly and helpful, and the breakfast was enjoyable. The overall amenities were good and contributed to a pleasant stay. One suggestion would be to offer housekeeping every other day for added comfort. Valet parking was convenient, though somewhat expensive. Overall, a positive experience with excellent service and amenities.

Partner

10/10

Exceptional

25 Jun 2026

Teddie

The stay was great! The building was well-maintained and the room very clean.

Partner

10/10

Exceptional

24 Jun 2026

Patricia

Staff were nice and helpful

8/10

Excellent

23 Jun 2026

Constance

The bed was very comfortable. The staff was friendly and the hotel overall was good. Lots of construction in the area and location wasn’t the best but the hotel itself was fine.

10/10

Exceptional

22 Jun 2026

Renmiu Dionne

Room was nice and clean. And staff was professional

Self

10/10

Exceptional

22 Jun 2026

Maxine

Everything was good the staff was very nice

Family

6/10

Pleasant

21 Jun 2026

Telena

The room was clean but very small to be called \"Executive suite.\" The parking situation is really bad. It's a first come first serve basis and the area is very difficult to find street parking.

Self

10/10

Exceptional

19 Jun 2026

Nick

Hotel was wonderful. Very very clean, breakfast was good, and staff was exceptionally friendly and accommodating. When we requested things like extra towels, etc, our requests were fulfilled within minutes. The front desk was lovely. Beds were comfortable and didn’t have too much trouble with noise from other rooms.
My one note is that the surrounding area is a bit rough. We were traveling with small kids and walking the surrounding streets to get to nearby public transportation made me a little uncomfortable at times. Be smart and be aware of your surroundings.
Quick and simple 20min trip into Manhattan via walking + subway.

Family_with_children

10/10

Exceptional

17 Jun 2026

Patricia

Absolutely amazing 10/10!

10/10

Exceptional

10 Jun 2026

Susan

The property was clean, well appointed, just what we needed. Our suite had a microwave, dishes, silverware, cups and mugs and a toaster. We were able to make allergy friendly breakfasts and lunches which saved us.

The property is about a 10 minute walk to the subway which was good during the day, but I wouldn’t do that in the evening. The nearest restaurants and fast food are not that close as well as grocery stores.

We had a good stay. The rooms were relatively quiet. Beds were comfortable.

Family

10/10

Exceptional

04 Jun 2026

Relmer

All the staff was very helpful professional and friendly. I want make an exceptional mention to the breakfast staff because they were excellent.

Self

8/10

Excellent

03 Jun 2026

Cashmyr

The girl at the front desk that was the new hire she’s so cool I freaking loved her I wanna thank both of those ladies for finding my toy

Self

10/10

Exceptional

01 Jun 2026

Donna

I love this hotel. One of my favorites when I visit.

10/10

Exceptional

27 May 2026

Amirhossein

Great

Friends

10/10

Exceptional

24 May 2026

Joshua

Every member of the staff was amazing! They were all respectful, professional, and kind. The breakfast was very good and the room was clean and upgraded. I'd stay here again.

Self

10/10

Exceptional

24 May 2026

Samsara

It was good

Family

10/10

Exceptional

23 May 2026

Aaron

Excellent room. Attentive staff. The breakfast was perfect. Always a great way to start the day.

Partner

8/10

Excellent

19 May 2026

Deepanshi

it was a good experience. just the location but bit of a issue - a lot of construction was going around when we went. the vicinity is not very clean. but the hotel was good. Breakfast options could have been better.

Friends

6/10

Pleasant

18 May 2026

yamini

No good hot water.

10/10

Exceptional

18 May 2026

Micaela

Amazing breakfast (especially Luis who was kind and helpful, going the extra mile for us), beautiful view of Queensboro bridge from PH rooftop, always cold water and coffee/tea available, great service from all staff (again shout out to Luis and Christina). Would definitely stay again. Room was great, loved it. Area near 21st street subway was a little rough but didn’t feel unsafe. Amazing Korean restaurant Gimbap Story around the block.

Family_with_children

10/10

Exceptional

15 May 2026

Irene

The breakfast crew led by Christine was exemplary. The variety of food was good. Plenty of toppings for the waffles and oatmeals but the strawberries for waffles were usually frozen though. Front desk was also very good. They were friendly and very accommodating. The room was clean and modern. The only complaint is that there wasn't enough storage for clothes. We were there for 6 days for a family of four but only 2 drawers and a coat closet.

8/10

Excellent

12 May 2026

Sheila

Great breakfast offerings with attentive staff.

Self

10/10

Exceptional

10 May 2026

Tiana

I have no complaints the hotel and staff was excellent

Self

8/10

Excellent

09 May 2026

Myishea

Clean room with allergen request handled. The staff go above and beyond at the front desk! Felt completely safe in the area. We walked to the train daily without issue.

Family_with_children

10/10

Exceptional

04 May 2026

Catalino

Great staff all around, clean rooms, and breakfast was very good

Family

8/10

Excellent

02 May 2026

Atif

Clean room, standard breakfast

Partner

8/10

Excellent

29 Apr 2026

Barbara

Location for parking isnt the best and they charge $50 for parking over night. Breakfast was not that good eggs taste like water but its free. Its small but good overall. Very close to everything even the city.

Self

10/10

Exceptional

22 Apr 2026

Abigail

10/10, really great staff and overall stay

Friends_and_family Friends

10/10

Exceptional

21 Apr 2026

Susannah

Loved this place! It's near all of my favorite things in Queens, walking distance from the train, and felt perfectly clean and safe. I will definitely come back. The staff was very kind and accommodating.

Partner

6/10

Pleasant

20 Apr 2026

Shiva

The neighbourhood of the property is very rough and unsafe. Big construction is going on in front of the building, all night, heavy equipment is operating, and I failed to sleep at all. Breakfast was very basic. Overall, definitely not going to stay there again.

Family

10/10

Exceptional

18 Apr 2026

Chana

My stay here was a very unique situation. I was not on vacation. I stayed here because my daughter had been discharged from hospital after surgery and we wanted a calm non-chaotic environment for her to do her first week of recuperation. Christina and Walter the front desk staff couldn't be any better. I would give them an A+ plus. I dealt with Christina before I checked in arranging for the appropriate room for my stay and Walter was at the hotel every single day that I was there and just gave the best service, always with a smile always pleasant, always helpful and always happy to help. The front desk staff really made this a great stay.

Family

8/10

Excellent

17 Apr 2026

Vernon

Very helpful staff. Not too impressed with the in house prices for drink, food etc but otherwise happy to recommend.

Family

10/10

Exceptional

13 Apr 2026

Marianna

Great property and very clean, breakfast was great, also staff very helpful

Family_with_children

10/10

Exceptional

13 Apr 2026

Naya

Clean room amazing staff

8/10

Excellent

13 Apr 2026

Darren

Good, nice, clean hotel, healthy and filling breakfast, well maintained room and bathroom. No complaints about the property - it’s very good and well priced.

The area is sketchy, be careful during hours of darkness, be sensible; subway less than ten minutes walk away. Travel into Manhattan very easy.

Self

10/10

Exceptional

12 Apr 2026

Brittany

The staff was friendly and helpful! Room was clean and comfortable.

Partner

10/10

Exceptional

12 Apr 2026

Kaneez

Not my first staying here. Great stay again and the staff is always amazing and welcoming

8/10

Excellent

11 Apr 2026

MONG-CHE

Bit dated and under renovation but clean and nice stay.

10/10

Exceptional

05 Apr 2026

M

convenient location, nicely maintained, reasonable valet fee, excellent breakfast compared to similar hotels. Maybe use less paper and plastic? More environmentally friendly + nicer to eat with

Family_with_children

8/10

Excellent

04 Apr 2026

LeVerne

I do not eat pork or red meat; the hotel only served pork, pork, and more pork bacon. I was told by the kitchen staff that turkey or chicken sausage would be served the next morning for two days which was NOT served only that damn pork!

The kitchen staff were both pleasant.

10/10

Exceptional

26 Mar 2026

Jacob

Helpful friendly staff - great location

Family

6/10

Pleasant

25 Mar 2026

Carlton

There is no stove top in the kitchen. You have to borrow a high plate from downstairs. There is nowhere to store your clothes. If you’re there for an extended time, you have to leave everything in a suitcase because there’s no drawers except those on the nightstand. If you have to leave earlier than 630 you’re unable to get breakfast which you paid for there needs to be an early departure to go meal for those that can’t that won’t be there for the regular breakfast.

Self

10/10

Exceptional

25 Mar 2026

David

The room was clean staff was nice

Partner

10/10

Exceptional

24 Mar 2026

Brittney

I recently stayed here and had a genuinely pleasant experience from start to finish. With easy access to public transportation, getting around the city was simple and stress-free.

The room itself was clean, modern, and well-maintained. I especially appreciated the comfortable bed and the thoughtful layout, which made the space feel both functional and inviting. The views of the skyline were a nice bonus and added to the overall experience.

Service was another highlight. The staff were consistently friendly, professional, and willing to help with anything I needed! From check-in to local recommendations, it really made a difference and added a personal touch to the stay.

Amenities were solid, including a well-equipped fitness center and convenient dining options. Everything felt reliable and up to the standard you’d expect.

Overall, I would absolutely recommend this hotel to anyone visiting New York City, especially if you’re looking for a comfortable stay with great service and easy access to the city! Would definitely come back here!

Family_with_children

4/10

Poor

22 Mar 2026

Abdelrahman

The room with clean, some broken walls in the room and at corners . The room was so small.

Family

8/10

Excellent

18 Mar 2026

Tatyana

It wasn't very clean, they were supposed to clean it every three days, but they cleaned it on the fourth day, they asked to clean it several times, and in the end the floor was dirty!

10/10

Exceptional

16 Mar 2026

Pasqualina

Rooms are very clean, staff is very kind. Looks like you arrive in a big house with family that is waiting for you. Everybody are so kind and true. Rooms are very comfortable, AC works good and amenities are clean. We had a very good experience in this hotel.

Family_with_children

10/10

Exceptional

14 Mar 2026

Cynthia

I appreciate the spacious room, equipped with a fridge, microwave, coffee maker and dishwasher. Also access to laundry, exercise room, and a small meeting room if needed.

Business

10/10

Exceptional

13 Mar 2026

Frida

such a lovely stay! super close to the subway. perfect area you can get wendy’s pizza wings dublin etc at 3am since it’s so close. clean and relaxing.

8/10

Excellent

10 Mar 2026

Kimberly

All the front desk staff were very friendly and followed up on my requests, like getting new towels, right away. The interior of the hotel and guest rooms were clean and updated. I didn't see any mold or mildew in the bathroom. The complimentary breakfast room was clean and had at least 10 tables as well as 5 or so lounge chairs without a dining height table. While big, it was not big enough. I often had to eat at the lounge chairs or wait to eat because there was no seating. The food was good quality for a high end free breakfast but it ran out of several items, including coffee, on the mornings that I didn't get there before 8 am. That is something this hotel really needs to work on. Another problem is the location. I chose to take the train to visit a friend in the hospital and the walk to catch it is sketchy. I walked past a few parked cars that had electrical cords running to them from the nearby building 5 days in a row. The smell of marijuana on this sidewalk, very small local grocers and pharmacies, gave the impression that I would not be safe walking here any time except daylight. Walking the other direction, towards Vernon Blvd., did not have the same run-down and crowded feel but there were no restaurants or recognizable grocery stores in that direction. Ultimately, we chose to leave this hotel early and check into another one so that walking out of the hotel was less questionable. The next hotel did not have as nice of amenities but better location.

Friends

10/10

Exceptional

09 Mar 2026

Brenda

Yes

Business Family

10/10

Exceptional

07 Mar 2026

Devin

The property was very nice. An oasis to the surroundings.

Self

10/10

Exceptional

02 Mar 2026

Pablo

Clean room, early check in and accomodated luggage hold for us for check out

Friends_and_family Friends

10/10

Exceptional

01 Mar 2026

Sandy

great service, cleans and gentry treatment for all personnel

Partner

10/10

Exceptional

26 Feb 2026

Fei

breakfast

Family_with_children

8/10

Excellent

23 Feb 2026

William

Staff were good, clean room

Partner

10/10

Exceptional

19 Feb 2026

Donna

I enjoy this hotel every time I stay. The staff is very professional and I like that when I come I see familiar faces working. I like the location of the F train and I feel safe traveling alone in this area.

Self

10/10

Exceptional

18 Feb 2026

Jesus

great hotel

Partner

10/10

Exceptional

18 Feb 2026

Noel

Clean room,Great Breakfast and staff!

Partner

10/10

Exceptional

18 Feb 2026

Fei

Very good breakfast

Family_with_children

10/10

Exceptional

13 Feb 2026

Sunny

Room was clean and the staff was great especially the security. Would Definitely stay there again.

Leisure Family

10/10

Exceptional

07 Feb 2026

Malika

Staff was extremely friendly and helpful, room was clean and neat. I had a great stay and will be back

Leisure Family

8/10

Excellent

02 Feb 2026

Georgios

Bathroom had no fan or brush… very shocking

Leisure Partner

10/10

Exceptional

31 Jan 2026

Jessica

The room was clean and spacious. The staff was very kind. The hotel was clean

Leisure Family

10/10

Exceptional

31 Jan 2026

Atalya

The room was very clean, staff was nice and the breakfast was good!

Leisure Partner

2/10

Poor

30 Jan 2026

Kamau

They broke my suitcase and Kevin promised me that him and his manager Christina will look into it, and despite me making the effort and purchasing a replacement, they have given me the runaround. Literally all they had to do was keep their word I even declined purchasing an expensive valise in Manhattan but I guess consideration isn’t a thing there. Disgraceful professionalism

Leisure Family

10/10

Exceptional

26 Jan 2026

Blanca

Always the staff! Kevin, Daniel & Christina (sorry if I misspelled anyone’s name)

Leisure Partner

10/10

Exceptional

25 Jan 2026

mildred

Yes. All was good.

10/10

Exceptional

23 Jan 2026

Lincon

Well clean and I would recommend and stay again for sure

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

christian

We had a great time, clean place, good breakfast.

Leisure

8/10

Excellent

22 Jan 2026

Jennifer

Staff was amazing!

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

Cicely

Rooms clean, staff friendly good location for me and and my boyfriend's job and I'm willing to pay for parking one less thing to worry with

Partner

10/10

Exceptional

21 Jan 2026

Lexie

Breakfast menu had more options than I have seen at any hotels :)

Self

10/10

Exceptional

18 Jan 2026

Jeffrey Ernest

Thank you for a great stay, very nice crew specially the evening crew. Breakfast was nice addition and the little convenient store

Family

2/10

Poor

16 Jan 2026

Jib

The bathroom door doesn’t lock, we need room service because our newborn got our sheets dirty, and they said okay we will but never came and changed sheets, we had to clean ourselves like we’re at home, I wasted money coming to this hotel which has the worst parking possible, and the valet is too expensive but I still did it for 1 night, hot water from sink was white which is disgusting, everything else was fine like breakfast and the bed, that’s kind of it and also no warning about laundry only taking coins which is very very messed up….

Business_and_leisure Family_with_children

6/10

Pleasant

10 Jan 2026

Pratiz

Small room bad view bad area for the price when u can get something next door for half the price and same room if not better

8/10

Excellent

10 Jan 2026

Hector

Great staff, the room was clean and

10/10

Exceptional

08 Jan 2026

Kaidyn

Good 👍

8/10

Excellent

08 Jan 2026

Rosana

Great hotel. Very clean and staff is very friendly and helpful. Breakfast is okay, but could be better. Only negative thing about the hotel is the location, surrounded by dirty streets; and available food nearby is mainly Chinese and Halal.

Leisure Partner

10/10

Exceptional

07 Jan 2026

Antoine

Would have liked to see more Gluten-Free options.

Also the toaster was very dirty looked like it had mold in it.

Other than that everything was great and the staff was really good.

The rooftop views were beautiful.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Kathleen

Clean comfortable room, friendly staff and great location only a few subway stops from Rockefller center. Would definitely recommend

Leisure Partner

10/10

Exceptional

31 Dec 2025

Bruce

The hotel itself is clean and the staff is amazing. The rooftop deck was a nice surprise. Breakfast was a great way to start a day of adventure. There is a two block gauntlet you need to traverse to reach the subway. During the day it was not an issue. At night we just Uber back to the hotel.

Leisure Partner

8/10

Excellent

31 Dec 2025

Prince Lisk

Staff

Leisure Partner

10/10

Exceptional

25 Dec 2025

Amy

Staff was extremely helpful and friendly at all times … Continental free breakfast -daily- was outstanding! I’ve never been to a hotel who has a Continental as nice as this one!