Name: Dutch Hotel Long Island City, Belvilla District 6
Address: 39 35 27th Street, Long Island City, 11428, US

2/10

Poor

24 Jul 2026

Ayman

TAKE YOUR MONEY ELSEWHERE. A horrendous experience trying to do anything about managing your reservation and zero follow through on service.

I want to start this by saying that the facilities and onsite staff when present were lovely - the problem is the lack of registration desk and terrible online support that made this stay so irritating.

I booked this place for my Dad visiting New York as I had some work going on in my apartment for the first two days of him landing and I wanted to make sure he was comfortable before I hosted him. He was put into a room with no working AC, I was met with very understanding hotel staff who ensured me he would either be moved to an upgraded room the following morning as compensation, or I would receive a 30% discount on my bill.

Neither of those things happened, there was no follow through after this on either of those options, and after emailing support three days ago they are leaving me hanging. This model of no reception desk has clearly not been working for them and it’s a shame because the premises are genuinely very solid. The view on the roof is also exceptional, but this experience has ensured that I will not be booking another ‘receptionless’ hotel again.

2/10

Poor

23 Jul 2026

Syed

There was bedbug all over the bed.

6/10

Pleasant

23 Jul 2026

Taishi

Location and price are ok, but when I arrived, the door code didn’t work and I had to call them and it took 30 minutes to get in the room. Also, I added one more night before I arrive and asked them to keep the same room and door code and they said they arranged, but they didn’t do it and it took 1 hour to fix it. There is no front desk and you always have to call to fix it. I wanted to extend 2 more nights but I decided to change the hotel and now I’m stress free.

2/10

Poor

22 Jul 2026

Christopher

Dont bother with coming here!

2/10

Poor

22 Jul 2026

Alma

This was the worst hotel experience I have ever had.

From the moment we arrived, it was clear there were serious issues. Our room contained another guest’s belongings, the main light wasn’t working, and the water from the taps, shower and toilet was brown.

The most concerning incident occurred when another guest was given access to our room and walked in while we were getting changed. This was an extremely serious security failure that left us feeling frightened and unsafe.

Rather than resolving the situation, the response from staff made matters worse. We experienced repeated late-night banging on our door demanding entry, our room number was shouted across reception for other guests to hear, and we felt intimidated instead of supported.

Management was largely absent when these incidents occurred, and we were left without the reassurance or assistance you would expect following such a serious breach of guest safety. Reception was also unattended for an extended period when we needed assistance.

A hotel should provide guests with a safe and secure place to stay. Unfortunately, that was not our experience. I would strongly encourage anyone considering booking this property to think carefully before doing so.

Friends

2/10

Poor

21 Jul 2026

Zackery

Terrible shower water was brown left early never coming here again

Partner

2/10

Poor

20 Jul 2026

Jihane

This was the worst hotel ever. I am not going to waste time writing what many have written before. Do not come to check in into this hotel after the sun goes down. It will just turn into a big headache figuring out how to get into the building. After decades of staying in hotels in the world, I have never walked into a hotel where there was trash, used towels and more trash throw all over the room. The building itself is nice and has a lot of potential, but the way it’s being run is an absolute nightmare. It wasn’t even good enough to just lay your head down to rest for a few hours and leave which is what I needed for.

Self

2/10

Poor

20 Jul 2026

Rozz

I URGE YOU TO READ THIS REVIEW!!!!!
This is the worst place to stay, please do not book. The positive reviews you see here are all fake. Nobody responds when you need to check in, the TV doesn’t work. The toilet fills up with brown water as well as the shower spills brown water when you first turn it on. The room was not worth it at all, it doesn’t even seem like they get cleaned in between. Also, the lights on the front of the building flicker. This place is a huge mess.

Also, at 12:42 AM supposedly the “manager” a tech guy with a laptop was banging on the door across the hall demanding to see their confirmation for booking. That is so unprofessional and just wrong. They could not have gotten a room without a booking.

IT IS A STRUGGLE TO GET ACCESS TO CHECK IN! Just stay away from this place.

Partner

2/10

Poor

20 Jul 2026

Jefferson

Well first off I didn’t even get able to access my room, yesterday afternoon I booked a king size bed room. around 3 hours later I get a notification saying that the room I booked is no longer available but a 2 bed room is open but I would need to spend an additional $168, I already had spent $270 on top of a $35 that u need to pay for to get an access code for your room. Last time I stayed I didn’t have to pay for the access code so I found it weird but I did it anyway after wasting so much money already I get told my room is no longer available and i would need to cancel or pay for the other room so I decided to cancel but trying to cancel here and on their end was the worst customer experience ever. Expedia said it was progressing so it couldn’t be cancelled yet, I ask Dutch hotels to do it on their end and they said they aren’t able to so I didn’t have choice and couldn’t do anything. I’m down $300 and didn’t even get to stay at the room I paid for

Partner

4/10

Poor

20 Jul 2026

Amanda

Save yourself headaches and choose another hotel! LIC itself is pleasant, easily walkable to the subway, convenience stores, food, etc. However, this hotel is run on a model that de-centers customer service and, though they say there is no front desk, there is --with limited staffing whose job it seems is to triage drama because of many disorganized handlings of the hotel.
1) I had to call the customer service line 4 times from my car, including after 4 p.m. check in, when the building and room codes are supposed to be readily available. I was given 4 different codes because they are faulty and do not work!
2) I was told the double bed room I booked was not available, then lied to when I was promised a king bed and arrived to a queen bed AND was upcharged for it! I persisted in complaining and the desk man finally gave me what I booked.
3) The most egregious thing happened -the desk man came banging on our door at nearly midnight insisting that we were overstaying a night because his records said we were there through the 17th. He demanded we show him our hotels.com reservation info, and then he took pics of it clearly showing that we had the room through the 18th. He didn't apologize.
This is the most disorganized, unprofessional, rude, awfully run hotel I have ever stayed in. The rooms are not very clean, very dusty, & don't even think you'll get towels or cleaning. 4 nights of stressful hotel stay = unfortunate because of how badly run this place is. Don't stay here.

Friends_and_family Family

2/10

Poor

19 Jul 2026

Vanessa

Upon arrival, my room was dirty. I immediately contacted the front desk, but nothing was done to resolve the issue. I also found a roach in the room, which made it impossible for me to stay. I had to leave and book another hotel.

It took far too long to receive my refund, and they still charged me an amenities fee that they have refused to refund. Based on my experience, I would not recommend staying at this hotel.

Friends

2/10

Poor

18 Jul 2026

Nicole

Cet hôtel n’a pas de réception. On reçoit le code d’accès par courriel. Nous avons reçu le code et en ouvrant la porte, nous avons constaté que la chambre était déjà occupée. Nous n’étions pas les seuls dans cette situation. Un autre client avait reçu le code pour une chambre déjà occupée. Il était impossible de rejoindre l’hôtel avec les numéros laissés en référence. Pendant que nous étions là, 2 autres familles nous ont mentionné avoir une chambre dont le ménage n’était pas fait à leur arrivée. C’est un hôtel à éviter!

2/10

Poor

16 Jul 2026

Brandon

Worst hotel ever, this hotel is probably only a little bit better then rikers island, dirty sheets with semen stains, dirt on comforter, horrible house keeping, I walked into my first room garbage every pizza boxes everything I was left in disgust, they gave me another room semen stains, ac doesn’t work it felt like central bookings. I asked for new sheets after 2 hours nobody came to replace it, they ended up giving me my sheets to replace, this hotel is disgusting I do not recommend this to anybody unless your getting a street worker for a good 10 minutes, every time I went to complain it was a different daily complaining, don’t bring your kids here, don’t bring yourself it’s horrible, spend the extra money and get a bnb, this was a waist of money.

Self

2/10

Poor

16 Jul 2026

Cherif

staff did not share correct correct which resulted in me not being able to check in late. awful service

Friends_and_family Friends

2/10

Poor

15 Jul 2026

Ioan

They stole my money and I tried. I called customer service. Nobody help me. I don’t know how to get the go inside or take the key so I lost the money but I’m gonna call the credit card. I’m not worried about much.

Family_with_children

2/10

Poor

15 Jul 2026

Layvette

This place is a self-service hotel, so there's no staff around. You can't get in without a key code, and to get that, you have to do the whole check-in online. Guests often don't find this out until they show up with their bags and are trying to upload their ID and credit card info while standing outside. It'd be great if they had a chair and table outside to make this tough check-in easier.

Plus, I booked my room way after 4 PM, and they charged me. When I got there around 1 AM, even though I booked at 11:30 PM, I had to deal with the hard check-in in the dark and rain, only to find out my room was given to someone else. What an unsafe and exhausting experience

Self

2/10

Poor

14 Jul 2026

Jelesha

This property, which used to be a Marriott, was recently bought by new owners. While the hotel does have a beautiful view of the Manhattan skyline from the eighth floor, the place itself is just not the best, and I have serious concerns about its future. My recent stay was marred by a complete lack of service. There was no office staff on-site to assist, the room was dirty when I arrived, and I even witnessed several other guests arrive only to find that their rooms were still dirty too. On top of that, there weren’t even any cups for water. Getting assistance for fresh towels, blankets, or face cloths was impossible, and I believe the hotel's quality will continue to decline due to this lack of attention.

Self

2/10

Poor

14 Jul 2026

Ashley

The Dutch Hotel experience was extremely disappointing and did not match what was advertised. The property was presented as being under Sonder management, but during our stay, it appeared that this was no longer the case. This was misleading and significantly affected our expectations when booking.

The hotel lacked basic services and proper management. We did not have adequate towels, our room was not cleaned during our stay, and there was no reliable housekeeping or professional support available to resolve these issues. The overall operation felt disorganized and far below the standard represented at the time of booking.

The property should clearly disclose its current management and the actual services guests can expect. Advertising the hotel in a way that suggests an affiliation or level of service that is no longer available is misleading to customers. Based on our experience, I would not recommend staying here until the property provides accurate information and addresses its serious service and management issues.

Family

8/10

Excellent

13 Jul 2026

Tonia

We stayed for 7/10-7/13 for JayZ weekend. The rooms are quite roomy and nice. We did have to get accommodated with another room due to the falling light fixture and bug but it was done quickly. Second room was spacious, just the broken toilet paper handle. Overall, very nice! The views are absolutely stellar from the rooftop on the 8th floor and even the 5th floor. Not much front desk service, the guy comes at night which results in guest using their codes to gain access, I didn’t mind. I would stay again but I’d just make sure I’ll initially have that balcony room! Thanks!

Partner

2/10

Poor

13 Jul 2026

Abdulaziz

Terrible property, not clean, poor staff not cooperative at all.

Friends

10/10

Exceptional

12 Jul 2026

Litzy

I loved everything about this place my balcony view and everything staff was lovely and the hotel was just nice and clean will definitely come back

Self

10/10

Exceptional

12 Jul 2026

Gideon

They just need a better way to check in

Partner

4/10

Poor

11 Jul 2026

Matthew

Look, I dont know what your used to or what you expect at a NYC Hotel in this area,
But facts around covid, most of these hotels were taken over by the city.And turned into temporary shelters, which is not changed.And a lot of these places are both renting out extra rooms at full hotel prices.While your next door neighbor is a resident living in the hotel as a shelter with their family.

This was made extremely clear.By the fact when I arrived at the hotel, the checking process required me to receive a number from the front desk where I then had to call a call center located.Somewhere in the middle of the country.Tell them what property I was at which in fact did not match any of the signs in the building.

They then checked my reservation and provided me with my room number. And the code to get into it. No key, no on premise staff interaction at all other than them telling me to use my own cellphone.

No, I don't know what to say about the hotel room.

The sheets were clean thank god.

The bathroom had an unbelievably thick rug of long hair plastered on the shower wall. I had to use all the towels to cover the bathroom floor.

Empty soap, no cups

Self

2/10

Poor

09 Jul 2026

David

I was not able to check in due to the property being unstaffed and not sending an access code. I’m still working to get a refund as I and 5-6 other travelers dealt with the same issue. This place should not let you book at night if it won’t be staffed

2/10

Poor

09 Jul 2026

Thomas

The place was dirty, the phone line didnt work. The help line didnt work. I couldn't get in my room

Self

4/10

Poor

07 Jul 2026

Ridha

Never again

Friends

10/10

Exceptional

07 Jul 2026

kennon

Stay was amazing, very quiet, clean and modern. Love the space.

Only that I didn’t like was the $35 free at the end. Label as service/ cleaning free.

2/10

Poor

05 Jul 2026

Shawn

This hotel is horrible code didn’t work rooms are nasty I suggest you never use this hotel

6/10

Pleasant

05 Jul 2026

Wing Cheung

Check in process not efficiency.

Self

10/10

Exceptional

05 Jul 2026

Rajani

Great hotel, clean and service is excellent

Partner

2/10

Poor

04 Jul 2026

April

Do not book here.

Self

10/10

Exceptional

04 Jul 2026

Jack

Everything was

10/10

Exceptional

03 Jul 2026

Balarama

Superb stay

Self

6/10

Pleasant

03 Jul 2026

Nerissa

bad/weak wifi. couldn't do work and caused issues with access passkeys/codes having to be reset

2/10

Poor

02 Jul 2026

Carlos

I would take hotel off my roster it was the worse nightmare I ever had traveling for HOTELS!!!! No type of customer service ! I don’t recommend this to NO ONE!!!!!

Self

6/10

Pleasant

01 Jul 2026

Anthony

This could be an excellent hotel with a bit more attention to detail and upkeep. The design is nice and location is in an okay location, very close to subway lines. The room and hotel in general were a bit neglected. I (and many other guests) had to wait a couple of hours to get access because the codes sent ahead of time did not work, and may have been impacted by a wifi outage (that lasted all night). Fortunately, there was a staff person on site to help with some of these issues although there were no staff there the last time I stayed. Soap in the shower was empty, bed sheets had (blood?) stains, bed was broken, wifi didn't work. Also be advised that they will charge a $35/night \"facility access\" fee, although there are no facilities (pool, spa, gym) to access. The roof deck was spacious and had a nice view.

Self

4/10

Poor

29 Jun 2026

MARCEL

Unfortunately, my stay was disappointing from start to finish. The self-check-in process was inconvenient and unnecessarily complicated. When I went to the front desk for assistance, the employee seemed more interested in finishing his meal than addressing my concerns.

I had to make three separate trips to the front desk because the TV remote wouldn't work. Despite their attempts, the issue was never resolved, so I wasn't able to use the TV during my stay.

To make matters worse, after taking a shower I discovered the room only had small hand towels and no full-size bath towels, which was very frustrating.

Overall, the lack of customer service and attention to basic guest needs made for a poor experience. I would not stay here again and cannot recommend this hotel.

Partner

2/10

Poor

29 Jun 2026

Cordelro

Wouldn’t recommend to stay!

10/10

Exceptional

26 Jun 2026

Mukhtar

I loved it.

Partner

10/10

Exceptional

25 Jun 2026

Alexia

Nice clean place. You get sent an e-mail with a code to access the front door and room - no staff on front desk. No cups in room or on premise so bring your own. But clean and functional - would recommend it …

Self

4/10

Poor

24 Jun 2026

Alric

This was a self serve hotel which was not what the hotel advertised themselves as. The place was clean, however a couple of lights were broken/ didn’t work, the walls were PAPER thin, you could hear stomping, talking, and tvs from all sides. Although the balcony did have a nice view the overall room was super confined and not what was advertised.

Self

6/10

Pleasant

22 Jun 2026

Heins

They need to clean under the bed and sweep more thoroughly i found a piece of glass on the bed that cut my partner on her knee as she was going to lay on it. And there should be a bigger sign on how to check in, since there is no staff on site.

Partner

4/10

Poor

22 Jun 2026

Steven

Not a great experience. When booking it does not mention there are rarely any staff on site and they aren’t in any kind of uniform. Our room had no towels upon a late night arrival and the only way to contact the staff is through messaging. Didn’t get towels dropped off until after 10am the next morning. Safe needed batteries, never got new ones despite two messages. Huge pile of dirty towels left in our hallway for over 12 hours. Just empty we apologize for the inconvenience nonsense. Views are nice and decent location but if you want any modicum of service or a 24-hour front desk look elsewhere. We certainly will.

Partner

2/10

Poor

21 Jun 2026

Kajah

Read reviews before booking this place.

4/10

Poor

18 Jun 2026

Matt

Check in was an absolute pain. Took 30 min. Then, my room door was open when I got there. I never received the code to get in, even after multiple requests from the customer service phone support. Room had flys and bedsheets had a dirty spot on it. View, however, was amazing

Self

10/10

Exceptional

16 Jun 2026

william

didn't like the manager Avinash answer to me when I asked if they had cups as they had run out and told me if I go but them he would reimburse me. other than that they staff was incredible

Business

10/10

Exceptional

16 Jun 2026

william

Mark was awesome. his help during our stay was outstanding, and made our days there so much better. highly recommend the hotel and will be going back.

Business Partner

2/10

Poor

16 Jun 2026

Herenia

This is not a hotel, it is advertised as a hotel but it is not. It is not staffed and the management is not responsible or accountable for the lack of cleanliness and poor customer service. I came to the place, found the room dirty and open, no staff at the lobby and a code to enter that was not even needed because I walked right in, no security on premises, nobody in the building. I decided not to stay there and left the building and sent them the pictures of the condition of the place and they still refused to issue a refund. Poor management practices.

Partner

2/10

Poor

15 Jun 2026

Michele

We made a reservation and paid in full ahead of our visit. When we arrived, the room was filthy and inhabitable. We had to stay at a nearby hotel. And we were not the only guests who had this experience, almost everyone we met in the hotel had similar experience. We had filed follow-up requests, complaints and eventually a request for a full refund as the hotel was unable to accommodate us. But we have not heard back from anyone so far. Horrible hotel, run.

Family_with_children

2/10

Poor

13 Jun 2026

Trudy Ann

I did not get the code on time and I have a late check in of 4:00pm… no customer service on property. Took long to get a customer service agent

8/10

Excellent

10 Jun 2026

Yangci

clean and good air conditioning

6/10

Pleasant

09 Jun 2026

Mike

First off, this is a no employee hotel. You get an email with your room number and a code to access your room. The room was small but clean with no frills whatsoever, including no TV access (at least in my room). If you're looking for amenities, you should choose somewhere else.

Self

2/10

Poor

08 Jun 2026

Verified traveler

The only good thing about the hotel was the roof top view. Multiple times I reached out to the number provided and to the property via Expedia and nothing was ever done. So let the review begin.. upon coming into my room only 1 light worked and that was by the bed. I asked them to come fix it and I think they did but now I’m thinking it was an electrical error because it came on once and then never again. The floors are filthy! I asked them to service the room and they did not. There was an almond next to the bed, a floss pick and other trash under the desk. No house keeping and if you ask house keeping for anything expect attitude. The hotel is tile flooring in the hallway and wood in the rooms so it was very loud. I had a guy outside my room at 6 am talking on the phone. You hear people slamming doors, stomping, and just talking at full volume all hours of the night. Oh and no body soap, they put hand soap in the shower. This hotel was just an overall poor let down of an experience. Just don’t do it :)

Family_with_children

2/10

Poor

08 Jun 2026

Earl

Dirty room was assigned and they ended up not having a room available for me

2/10

Poor

08 Jun 2026

erkan

Dnsnn

2/10

Poor

08 Jun 2026

Jenny

There was no one to help, even remotely during business hours. When you call, you get sent to a call center that hangs up on you mid reiteration of my check-in experience because I’m supposedly being argumentative…. Didn’t know summarizing meant arguing… if the summary sounds that bad I mean that goes to show the quality service given. Booked two rooms in January with two beds in each room. Only one room had two beds and they said there was nothing they could do. lol. This place is a joke. All the reviews must be bought, the same way their customer representatives are. I’ll be in contact with the property manager as soon as I can figure out who that is! Thanks for the worst accommodations ever for our family’s first NYC trip. As Vegas natives, this was not even bottom of the barrel service.

Family

4/10

Poor

07 Jun 2026

Chrysagy

My husband and I recently stayed for 5 nights and there were a number of things lacking. We are in our 60’s and one the main issues was that the front elevator wasn’t working so we were told to use the employee elevator which was one story upstairs . My husband has a knee problem and wearing a brace so this caused a problem. The next day the employee elevator wasn’t working as well albeit was just for part of the 2nd day. This is a no front staff hotel and was supposed to be locked, we walked in without using the code most of the time we were there. Another issue was cannabis wafting into the room 3 of the nights. Plus someone was partying on one of the other floors with loud music a few of the nights from about 1 am until 3 am as well. There’s no one at the front so no one to talk to about it except by email.
No coffee maker in the room although the listing said there was one in the room. We requested a refund and to go elsewhere partway through our stay and at the end but we were denied. Our stay was disappointing and surprised that Expedia allows this level of incompetence within their listings without some consequences. We don’t recommend it.

Partner

2/10

Poor

07 Jun 2026

Sophia

probably the worst hotel i’ve ever stayed at. first access code didn’t work, and when we got to our room we heard people already inside of it. had to call the support line about 4 times until we finally got a new access code and a new room. there were numerous times i walked into the lobby and saw other people in the same situation. no idea how this place is still in business a very pathetic excuse for a hotel. thankfully only stayed 2 nights as i already paid but would not recommend to ANYONE.

Friends

6/10

Pleasant

07 Jun 2026

Yesenia

No staff .. TV never worked .. hard to check in

Self

2/10

Poor

05 Jun 2026

Harmandeep

Not worth the price. There was no reception available, the air conditioning wasn't working, and no assistance or support was provided when issues arose.

Self

10/10

Exceptional

04 Jun 2026

Nicholas

Very easy and pleasant experience. All was clean, comfortable, and we loved the rooftop view. Close to a subway station and overall great location.

Partner

6/10

Pleasant

03 Jun 2026

Karen

Our room and common areas were clean. Really nice terrrace(s) to relax with excellent city skyline view, especially at night. We did have room access issues, as well as all the luggage storage lockers were either full or broken upon early arrival. Very nice building manager on-site to help with issues!

Partner

4/10

Poor

03 Jun 2026

Kimyana

The location has no staff. The hotel sends you your room number and door code prior to arrival. Overall, the property was clean. You can catch a nice view of the city on the 8th floor patio. There’s a lot of common area spaces to enjoy. There’s no parking. There is a parking garage around the corner but you have to leave your keys. The area felt safe. Overall it wasn’t worth the money but they say it’s NY.

Partner

8/10

Excellent

01 Jun 2026

Scott

Eveything was acceptable, except the TV that didn't work. I wasnt there to watch TV

Self

6/10

Pleasant

29 May 2026

sage

This hotel was self serve meaning there is no front desk attendant. The front sliding doors are locked so unless you got the code emailed to you(which I did not) I had to wait for someone to let us in and then call a number posted on the wall. Other than that this stay was pretty good !

Friends

2/10

Poor

27 May 2026

Karen

I wouldn't know how the property is because Hotel.com and this property took our money after a flight was cancelled at 11pm, booked us a room and failed to have anyone prepare that room or tell the property we were coming. We arrived and no one was on site, we called the number posted and they first told us to \"wait\" while a room was being prepared. Then we called back 30 min later (it's after midnight with 3 screaming kids now) and they said actually they can't find anyone to make up a room so we can't stay there. NEVER BOOK THIS PLACE. Also, when we arrived the fire alarm was blaring, and someone on the block said the security guard is never there and goes out all day, not doing his job. Total scam of a place. Also, THEY HAVENT REFUNDED US. Could not be more pissed.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Barun

Door pad stopped working and I was stuck outside at 1am. Called for assistance and was told I’d be assisted, someone would be coming to open the door, and that I’d receive a call back. None of that was true.

10/10

Exceptional

25 May 2026

Zachary

Was very good would go again

2/10

Poor

25 May 2026

Suhong

checked in midnight, there is only online staff give us a room that is occupied, and refuse to refund

Family_with_children

8/10

Excellent

21 May 2026

abraham

Unique experience, operated through codes, but decent locality, clean hotel, close to mid town

Self

2/10

Poor

21 May 2026

Sandeep

Hotel was overbooked so I was left without a room at midnight.

8/10

Excellent

21 May 2026

Imad

Nice and clean but no room cleaning and no human to speak to. If you have an issue you're speaking to Bangladesh

Family

6/10

Pleasant

21 May 2026

michael

moneyb safe all did not work, nobody there to greet you ,no sercurity, be carefore

Family

2/10

Poor

20 May 2026

Sherif

Absolutely terrible hotel. After my flight got cancelled I booked this hotel and received a confirmation code. At the hotel there was no receptionist and when I called hotel customer service they said their are no rooms available. What is the purpose of a confirmation code if the room isn’t confirmed ?? There were 4 other people at the lobby in a similar situation as me never experienced anything like this before.

Self

4/10

Poor

19 May 2026

Renee

The houskeepers were nice but the rooms didnt have any blankets (was freezing) and very cheap linens, and only 1 towel. The sheets were dirty (yes blood) day 1, day 2 there were bugs on my bed and in the bathroom (yes I have photos). The room was not cleaned on day 2. The property is run down since I last was there. There is no one available to help. The picturess look cool as it was originally designed but nothing is in good condition, maintained well. Coffee bar had no supplies and the common areas are left dirty.There is no help except a man who maybe is a manager during the day - who never leaves and talks loud. Overall a really poor choice now - it was nice several years ago. Will not go back and want my money back.

Self

10/10

Exceptional

18 May 2026

Juan

Yes all was good , grocery and restaurants nearby perfect

8/10

Excellent

16 May 2026

Christian

Great view with the balcony suite! And the owner and staff were very friendly and helpful!

Partner

6/10

Pleasant

15 May 2026

Hiroshi

Clean and security

Business

8/10

Excellent

13 May 2026

Piera

First time doing contactless hotel stay. I was pleasantly surprised it all went so smoothly. The even helped my friend who made reservations through a different path than me in a timely manner. Kudos to be responsive to customer!!

Friends

2/10

Poor

12 May 2026

Joseph

I paid for a room but upon arriving there was no room available and no refund possible. This place is a scam.

Self

10/10

Exceptional

09 May 2026

Angela

Clean room, quiet space, well maintained.will always visit again

Partner

8/10

Excellent

09 May 2026

Deepak

Good comfy stay

4/10

Poor

08 May 2026

Deborah

Do not stay at this hotel!
The room was quite cold and there was no way to control the air conditioning temperature. The floor was dirty and unswept. There was a coffee maker but no cups and no decaf so we were unable to have coffee in the room. We were unable to find a convenient local coffee shop. The bed was comfortable. Once the noisy children in a nearby room went to bed we were able to get a good night sleep.

There was NO WIFI despite our attempts to use the log in information.

We advise you choose a different hotel.

Partner

2/10

Poor

05 May 2026

Connor

I couldn’t check in and was forced to the street in the middle of the night because I never received a self check in email. Those things need to be automated. You shouldn’t be in business.

Self

6/10

Pleasant

04 May 2026

Caitlin

I have no serious complaints-- but also nothing to praise. The room was clear but the degree of wear and tear (cracks in the sink, missing outlet covers, scuffs on the furniture) amounted to a certain degree of discomfort.

Additionally, I was given the run around when I reached out to the hotel to let them know I'd be checking in late, and then 2 different access codes were wrong. The phone number you call for support leads to a helpful-ish but generally disinterested employee. In all fairness they got us in, but it took multiple calls.

Nothing to discourage, but nothing to bring me back.

Partner

4/10

Poor

04 May 2026

Anastasiia

The hotel looks better in photos than it actually is. When I entered the room, the floors were not very clean, and there was food left in the refrigerator from previous guests. There was also no information about the Wi-Fi. When I called support, they insisted there should be a paper on the desk, but it wasn’t there.
I later received the Wi-Fi details from Expedia support, but everything else was quite disappointing. There was a pizza box in the fridge — I have no idea how long it had been there — so I couldn’t even use the refrigerator. There was also a coffee machine in the room, but no disposable cups were provided.
Overall, I didn’t enjoy my stay. Fortunately, I only had to stay there for one night.

Self

10/10

Exceptional

04 May 2026

Lawrence

This is an exceptionally well-run operation all the way around. Do not worry that there is no 24/7 front-desk staff. The on-site and remote helpers were just great. It's in a safe, quiet, family-friendly neighborhood that straddles the history of Astoria to the east and the up-and-coming excitement of Long Island City to the west. We *LOVED* our balcony room. The views were astounding. Furnishings are sturdy and handsome. Bed and bath linens were high quality--same for toiletries (shampoo, soap). We'll definitely seek it out on later trips.

Partner

2/10

Poor

03 May 2026

Ayesha

This was a horrible stay. There is no front desk, the customer service is someone from India. The room was filthy, dust and food on the ground and bathroom. My husband and I got so sick from allergies due to this room. I had to bring cleaning supplies myself and clean the room after the customer service denied cleaning/housekeeping service. The walls are very thin. The elevator is also broken. The code situation is also unsafe, people are just walking into the lobby and hanging out there without a code. Never booking with them again.

Partner

8/10

Excellent

03 May 2026

Chris

Decently close to public transportation and quiet for the most part. Room was decently clean and bathroom was nice.
I asked about storing my bags before check-in and was told we could but when I arrived I needed a code to get in and was told that they couldn’t provide it until later. Thankfully a woman was leaving when we arrived and we were able to enter the hotel and store our bags.
The other incident we encountered happened our second night. We were sleeping peacefully and around 5:30 am we were abruptly woken up by yelling and screaming of gibberish and obscenities. Since the hotel is unstaffed, we assume someone snuck in the front door and roamed around the hotel. We felt unsafe and could not get relaxed enough to go back to sleep once the yelling ended. If they had someone on site this probably wouldn’t have happened.

Partner

2/10

Poor

02 May 2026

Ruben

Its average

Self

6/10

Pleasant

01 May 2026

Byron

This is an essentially unstaffed property. YOu get email codes for building and room access. Makes for some confusion when you arrive as that's not fully clear upon booking. The property and room is decent enough, bice and close to subways to get to Manhattan etc. But the room while clean has out of liquid soap in the shower, the internet password card in the room referenced a wifi that wasn't active, the battery on the TV remote was low and often didn't respond, and because the TV only worked with WiFi wasn't working either. The phone support number people were helpful enough. So given a few blocks away are both Marriott and Hilton options for only $50/day more, consider carefully if you're willing to give up on any real human support element for the savings.

Self

4/10

Poor

28 Apr 2026

ANA CAROLINA

The hotel doesn't have a front desk; you have to call a number to get your room code. There's no breakfast, no receptionist, and no room service. I wouldn't stay there again!

Partner

2/10

Poor

27 Apr 2026

Benjamin

.

2/10

Poor

26 Apr 2026

Erika

There was no staff any where to provide assistance. To even discuss possible early check in. Not even a hour. Or 30 minutes. Literally only could check at 4 pm on the dot. Internet was out. No TV no phones. Never again! I don’t recommend

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Tara

Clean and quiet. Staff helpful.

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Ruben

Great location & privacy, clean room

10/10

Exceptional

24 Apr 2026

Marius

Amazing stay amazing manger

Friends_and_family Friends

4/10

Poor

24 Apr 2026

Paulo

No staff, very bad bed.

Self

4/10

Poor

23 Apr 2026

Victoria

Air conditioning was broken making it unbearable to sleep, no internet the whole time (48 hours), no cups in the room and broken coffee maker. Pretty horrid but the room was mostly clean.

2/10

Poor

23 Apr 2026

Cynthia

I purchased two bed with balcony, and when I arrive to the location, I learned that the room that I had selected and paid for was not available. It was under construction, and one of them had HVAC. They also did not have Wi-Fi for the full-time that I was there which I was coming there to spend my son‘s 21st birthday. He is a college student and he did have a paper due unfortunately we had to go to walk to coffee shops in order to use Wi-Fi and had no access to television for the entire weekend. I have reached out to the property as well as hotel.com and have not received any accommodation nor refund which I was told when I arrive that I will be getting a refund I have not received any of that.
I’m very upset about my experience. The property looks very nice. Look like it could’ve been a very nice experience, but unfortunately it wasn’t and due to the customer service that I received I would not be ever booking a room here again.

Friends_and_family Family