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Best Western Plus Plaza Hotel
New York Area - NY · United States
3934 21st StreetView location
8.4/10Excellent1,000 Reviews
Cleanliness8.6/10 8.6
Service8.8/10 8.8
Comfort8.6/10 8.6
Condition8.4/10 8.4
Neighborhood7.4/10 7.4
Amenities7.8/10 7.8
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Best Western Plus Plaza Hotel
Conveniently situated in Long Island City, this delightful hotel offers a relaxing setting from which guests can enjoy close proximity to a wide range of attractions. The hotel is situated just a short driving distance away from the myriad of attractions that the exciting area of Manhattan has to offer.
Guests can spend a relaxing day exploring the sights, then sit back and revel in the vibrant bright lights of Times Square. The United National Building, the Museum of Modern Art and the Broadway Theatre District are all easily accessible from the hotel.
The perfect choice for business and leisure travellers alike, the hotel provides comfortable, tastefully-decorated guest rooms perfectly conducive to work or rest. Guests will appreciate the hotel's extensive array of excellent facilities.
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With a stay at Best Western Plus Plaza Hotel, you'll be centrally located in Long Island City, within a 10-minute drive of 5th Avenue and Rockefeller Center. This hotel is 2.8 mi (4.5 km) from Central Park and 3.1 mi (5 km) from Grand Central Terminal.
Make yourself at home in one of the 119 guestrooms featuring refrigerators and plasma televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Smoking areas
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
4:00 AM
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Parking height restrictions apply
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 200 per accommodation, per stay
We have included all charges provided to us by the property.
-
You need to know
- Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Parking height restrictions apply.
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
-
Minimal age
21
-
Optional fees
- Self parking fee: USD 30 per night
- Late check-out fee: USD 50.00 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Hindi
English
Spanish
Nearby attractions
Memorial Sloan-Kettering Cancer Center
3.9 km / 2.4 mi
5th Avenue
4 km / 2.5 mi
NewYork-Presbyterian / Weill Cornell Medical Center
4 km / 2.5 mi
Central Park
4.2 km / 2.6 mi
Rockefeller Center
4.6 km / 2.9 mi
Museum of Modern Art
4.6 km / 2.9 mi
St. Patrick's Cathedral
4.6 km / 2.9 mi
Madison Avenue
4.7 km / 2.9 mi
United Nations Headquarters
4.7 km / 2.9 mi
Carnegie Hall
4.7 km / 2.9 mi
Mount Sinai Hospital
4.7 km / 2.9 mi
Chrysler Building
4.8 km / 3 mi
Columbus Circle
4.8 km / 3 mi
Solomon R. Guggenheim Museum
4.8 km / 3 mi
Empire State Building
4.9 km / 3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 119
- Number of floors (main building): 10
- Suites: 8
- hotel
- Sofa bed
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Multilingual staffExtra charge
Show 16 more facilities & services
- Air conditioning in public areas
- Lift accessExtra charge
- Concierge
- GymExtra charge
- Newspapers
- Restaurant
- Breakfast room
- Conference room: 1
- Meeting room
- PhotocopierExtra charge
- Business centreExtra charge
- TV lounge
- Breakfast
- Continental breakfast
- Non-smoking establishmentExtra charge
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Best Western Plus Plaza Hotel
100
reviews shown
Kelly
Breakfast not included and the limited menu was crazy expensive.
Meaghan
Let me start with how amazing the ladies were at check in. The lady with the braids that has the gold twine woven in was so kind and helpful even going outside in the freezing cold to see if I was parked in an okay spot to not get towed. Then getting me into a space on property. They are really close to the F train which got us wherever we needed to go.
The room was clean and functional (what more do you need) and the price was perfectly reasonable.
The breakfast was good (it was little cut sausage link things (looked like mini kielbasa or something of that nature) instead of the standard continental patties).
The room was clean and functional (what more do you need) and the price was perfectly reasonable.
The breakfast was good (it was little cut sausage link things (looked like mini kielbasa or something of that nature) instead of the standard continental patties).
Ivan
NA
Ethan
Seems pretty reasonable and clean inside for the price
Samantha
It was really nice and clean
Lu
Great Services
Alberto
I didn't like the area, felted not too safe. Specifically at night and even during the day.
George
The service staff was friendly and helpful. The hotel itself is in good condition, and very clean. Great place!
Alvenia
I really enjoyed my stay.
Isabelle
Good place but parking is not easily accessible
LOUIS
All good
Kateryna
Very nice view from window, good cleaning. But breakfast is very early and not varied
Ricardo
Jj
Bin
员工普遍素质不错，环境也挺好的。
Verified traveler
Disappointed that I couldn't get my money back from literally a 1 night stay due to a family emergency. I understand policies but have some grace. Hotels.com tried to help me but they didnt have any luck dealing with Best Western
Matthew
Convenient to the queen bridge Metro station making it easy to get into Manhattan very easy
MARIA
Good but parking lot is a bit of a catch
To be honest, I know it was only 2 nights, but the room was so small for 2 double beds that you could barely walk to the bathroom, we had to put the bed right up against the window. And the bed was strange, the middle was lower, leaving it in a position that was not very comfortable. The breakfast was wonderful, great for those who will walk a lot. And what I was most upset about was the parking, which on the site doesn't say anything about having to reserve in advance, and after 8 hours on the road, it was frustrating to have to leave in the middle of the night to look for parking outside the hotel. But I would not say that the hotel is bad, it just needs a little more attention to the guests and parking information to avoid this situation.
Linsay
The room was clean. The hotel was super clean. The staff were very friendly.
Kalyn
This hotel is perfect for the cost concerned traveler. It’s usually half the cost of hotels in Manhattan, and being only a 15 minute subway ride into midtown makes it a great location. Front desk was courteous and helpful. Breakfast was good! Complete with scrambled eggs, hard boiled eggs, bacon, pancakes, a yogurt parfait bar, bagels, danishes, and cereal. Our room was small but it worked just fine. I’d stay here again for sure!
Edgar
La primera habitación que nos asignaron olía mal, tenía una sábana manchada, muebles viejos, y varias paredes sucias. Luego de reclamar por esto, nos cambiaron para otra habitación similar que se encontraba al lado de una máquina de hielo (que no nos dejó dormir). Las fotos que se muestran en Expedia no te permiten apreciar que el hotel se encuentra en un sitio que no consideramos seguro (frente a un edificio abandonado y con grafitis); tema que se puede constatar a través del Google Earth. El lugar donde se sirve el desayuno es muy pequeño para la cantidad de huéspedes que pueden alojar; por lo que varios de ellos se quedan de pie, esperando un tiempo hasta que se desocupe un asiento.
Kay
This is a great place, very comfortable and convenient. The breakfast includes scrambled eggs, a variety of breads, bacon or sausage, yogurts with your choice of toppings, etc. Best hotel breakfast I’ve had in years. The subway is just two blocks away.
Estefania
Best choice for people visiting the city. The most comfortable bed and pillows ever. The staff is wonderful and the dining hall had many options for breakfast. Again, the most comfortable king bed!
Richard
Close to Manhattan. Breakfast included. Accessible via public transportation, all a plus. Neighborhood, not so great. very old and beat-up furniture in my hotel room.
Verified traveler
Good hotel
The hotel was comfortable, the staff were friendly and helpful. Overall the place was clean but did look a little worn. The breakfast was good but the dining rooms are on the small side so ended up taking the food back to our rooms to eat. The location is good and close to a subway station that takes you right into the heart of New York.
Mark
The window was jammed open, the door to the room did not close up, it was noisy and the chair I sat upon collapsed, all in the first five minutes!
MD. Ilias
Fantastic staffs and services
Josh
Probably the best hotel in the area. Surroundings are a little rough.
Vincent
Close to the subway station
Patricia
I enjoyed my stay at Best Western. The room came with complimentary WiFi, breakfast, and everything was very clean.
Verified traveler
Nice people, dirty floors
The customer service was good, and the breakfast was fine. The bed seemed clean, but the floor of the room was filthy. There was limited parking on-site, so we had to park at a lot a couple of blocks away the first night.
Claudia
Everything-staff, breakfast, wi-fi, proximity to subway- was great. The neighborhood is shabby but felt safe.
William
We've stayed here several times since 2011. We feel kinda loyal to the place. Sure, the surroundings ain't great. But we don't need the area to be Times Square! We just need a reliable place. Actually, we don't mind the area. We walk up to a fabulous diner called the Bel Aire in Astoria. I strongly recommend a visit. The reason we originally chose this place other than price, was the fact that you're a couple of stops from Central Park which my kids adored (still do). There's also the beautiful Roosevelt Island one stop on the F train. Awesome place for running or a stroll. Superb views of Manhattan!
James
mixed review, better options in LIC
Location is not good, near housing projects and far walk from dining options. TV remote didn't work, staff responded slowly, couldn't resolve problem before I asked them to leave (so I could shower for dinner) and asked for return maintenance visit after 9AM the next day, which never happened (I took TV off the wall and resolve issue: dust-coated signal receiver). Furniture more badly scratched and worn than almost anything I've seen curbside for garbage pick-up in NYC. On the plus side: spacious by NYC standards, extremely comfortable bed, very clean (in areas accessible to housekeeping staff), front desk staff friendly.
armando
Rooms are dirty and they will not clean your room unless you specifically ask. The breakfast is very limited and the staff is rude. The surrounding area to the hotel is very unsafe. The other people staying in the hotel are noisy and the staff will do nothing about it. This is at 3:00 in the morning. We regret booking with them and will never consider staying there again.
Lincoln
It is near the subway, clean, great staff.
Saharah
I WAS CHARGED AFTER I ASKED FOR A CANCELLATION. EXPEDIA STOLE 200$ FROM ME. SCAM NEVER USE!!!
Margaret
Breakfast ends early
Breakfast should go tol10. To busy with everyone trying to get there before 9. And it's primarily folks on vacation so it should go later
Tiffany
I selected this hotel based on pricing both stay costs, reasonably priced onsite parking, and breakfast being included. The room accommodations were not great. The door to the room didn’t close all the way at the bottom even with the bolt and latch on, the wall was filthy and the area around the refrigerator was dirty/needed to be replaced. The hotel rooms need some serious upgrading. I did not complain during the stay because the rooms need updating it wasn’t really something that could be “cleaned”. The staff was kind and friendly, check in and out was easy.
Josefina
Decent stay
Chanel
DO NOT PAY FOR PARKING! I stayed here specifically because I drove into town to see family/friends. There are only NINE parking spots for this hotel and it costs $20 /day and they direct you to another lot that charges $30 /day. Park ON THE STREET! it is free. The F train is a block away. I wasted $80 on parking not being given proper information about the street parking. There are NO microwaves! Only a mini fridge. The bed was clean and the staff was very nice and helpful but man was this not worth the price... $135/night. (I stayed 4 nights)
Alex
Long Island City first timer.
Location was very good. Staff was excellent. Very accommodating. Super friendly. Left some items after check out and they contacted me immediately.
Sheikh
I didn't feel comfortable. It's not a clean hotel. Bed room is small. Good staffing and they trying their best. Small dinning space. And only for 3 hours it's open so all guest made line to get their breakfast. It's not looks cool.
Ronald
Very good. Pleasant.
Andrew
Friendly staff, pretty good breakfast!
Deborah
Overcharged
I was under the impression with my booking through hotels.com that parking was on site and free however it was not free.. there was a $25 fee for parking that I paid in cash and then after checking my bank account I noticed they charged my card for it also... so now I'm waiting for them to go through \"the process\" of asking the staff about it and reviewing cameras etc.... before finding out if they will refund me the $25.00 charge
ilkwon
New and clean facility
Bjoern
Great Hotel, we always stay in. The surroundings are well, Ghetto. Housing Projects around the corner, but never Felle unsafe!
Joseph
Hotel was clean and employees were very helpful! Elevator was very slow, take the stairs if you are in a hurry.
Devinder
Nice clean hotel but breakfast closes at 9!
Jian Li
It was very good value for my suite. The room was very comfortable, with an extra king size bed and a sofa bed, though it lacked black out blinds which would have made my sleep better.
The breakfast was hearty and filling. The queue for breakfast is quite long. The lack of sufficient tables and seats meant that I and many guests had to eat in our rooms, but looking at the available space, there's nothing the hotel can do about this.
The location is very conveniently close to a subway station. Access to downtown Manhattan, Central Park, LaGuardia and JFK airports is very good. The area is not the best in New York City, somewhat run down, but I felt completely safe.
I will definitely recommend staying here, and if I were to return to NYC will consider staying here again.
The breakfast was hearty and filling. The queue for breakfast is quite long. The lack of sufficient tables and seats meant that I and many guests had to eat in our rooms, but looking at the available space, there's nothing the hotel can do about this.
The location is very conveniently close to a subway station. Access to downtown Manhattan, Central Park, LaGuardia and JFK airports is very good. The area is not the best in New York City, somewhat run down, but I felt completely safe.
I will definitely recommend staying here, and if I were to return to NYC will consider staying here again.
Romana
Terrible hotel, area was bad and dirty. I would not recommend this hotel to anyone.
Colin
The pictures of the property are very misleading. There are no couches in the room and it is very small. Would not go back. Also you have to call the desk for a garbage change and more towels and shampoo. Parking is a mess and you have to pay an additional $25 a night and its behind the building where local homeless people walk through and will beg you for money on there premise. Also they have cameras but they claim they can not access them as I was told.
German
Great Stay. German from San Diego
Sarine
I like the location a lot. It was easy to connect with the rest of Queens, the Upper East side, and LaGuardia, which is why I chose to stay there.
The room was very clean, and breakfast was good. The gym is okay, good enough for a quick workout.
The room was very clean, and breakfast was good. The gym is okay, good enough for a quick workout.
Sidi
The place is clean and welcoming.
Daria
Dust,dirty floor,dirty toilet bowl
Jennifer
I’m a rewards member and have never stayed at another Best Western that didn’t have a microwave or the typical dorm size refrigerator in the room. There was only one waste basket in the room which was compounded by the fact that they didn’t provide housekeeping services.
Jian Mei
The place is not clean and very small.
george
I'm from NYC but I am not familiar with the details of astoria. this part used to be full of factories and housing units ( it still is). along the river, multiple expensive condos are being built and the neighborhood is slowly changing. near the hotel F train is closeby, but you still have to walk past the tenament buildings. overall i like the hotel. wondering about the sleep inn behind (is it the same but cheaper). have fun in nyc
Verified traveler
I was double charged for 2 night stay and up to now, 5 days since checking out, I still haven't received my money back. I'm definitely not pleased.
Jennifer Lauren
Do not stay here.... yes it is not far from LGA, and there is a convenient subway stop nearby - however this is an extremely dangerous, dirty, and intimidating neighbourhood in the middle of \"the projects\" (according to locals, not my assumption). Some of the staff are extremely unprofessional, unknowledgeable, and rude.
The hotel itself was clean, modern and new. The rooms were perfectly fine. Will never stay here again, do not recommend this hotel under any circumstances.
The hotel itself was clean, modern and new. The rooms were perfectly fine. Will never stay here again, do not recommend this hotel under any circumstances.
Verified traveler
The hotel was pretty clean, but room space was fairly small. I assume it’s a New York thing. “Available parking” consisted of 9 spots on the deck. All other parking was 1st come 1st serve street parking. But I wouldn’t recommend that, unless you manage to get a spot on 21st street on main road. My family used the subway & left car parked on road. Roads around there were sketchy at best. You’ll also hear sirens until 11pm, then again by 6am. Convent to subway & locals were pretty helpful with that, so try not to pre-judge.
Candice
The staff are incredible! We had a medical emergency and it was handled with such professionalism and care. We were very grateful. The hotel is close to the subway and there are great delis very close. Thank you again to hotel management and staff!
Cheryl
We liked that the Subway station was just a block and a half away. The Staff was very friendly and helpful. The breakfast was surprisingly good (not a continental breakfast) and the employee that was working the breakfast kept the area very clean and organized.
Bjoern
The Hotel is great as well as the parking situation. On property it’s US25 per night, but there is on street parking. Limitited as well as unlimited parking. The Neighbourhood is okay, while there is a housing projects with low income people around. Just be careful.
The Subway is a 5 minutes walk, perfect.
I will always choose that Hotel, when arriving with a car,
The Subway is a 5 minutes walk, perfect.
I will always choose that Hotel, when arriving with a car,
Serogine
This hotel has the most friendly staff ever! The checkin was smooth and we were greeted by 2 jolly ladies. They immediately set us up with maps and tips since it was our first time in NY. Also the breakfast was great. Yasmin has been very helpful.
A little downside was that our fridge wasn't working and we only came to know that after we'd bought some food for the next day. In the end we had to throw it all away :( But apart from that I totally recommend this hotel. I WILL DEFINITELY COME BACK.
A little downside was that our fridge wasn't working and we only came to know that after we'd bought some food for the next day. In the end we had to throw it all away :( But apart from that I totally recommend this hotel. I WILL DEFINITELY COME BACK.
Karen
I had a great stay at Best Western. I was attend very well. The only issue I had was the parking not only is it limited but to leave the parking area it is really had to get out. I scratched my car and by the wall marks im not the first one that has either.
Lizeth
The hotel is close to the subway which made it really easy to get around. Staff was friendly and rooms were clean and spacious, but the location around looked a little rundown. We still had a nice view of some buildings.
Joanna
Accommodating and friendly front desk
We really are satisfied with the front desk that handled us when we arrive. I just didn’t got her name. But she was really giving us tips and ideas on how to explore New York since it’s our first time. And really friendly too.
JIAMING
clean firstly
Hwa Sun
Breakfast buffet is lie.
Venkata
One of the worst Hotel Stayed ever.I could have got a better hotel experience for the price i’ve paid with them and expedia.
No breakfast
The rooms are very dirty.
The ac is very noisy and cant sleep almost the entire week which i stayed here.
Stains in the bathroom.
No house keeping.
Waste of money guys.Please don’t trust them and waste your money.
No breakfast
The rooms are very dirty.
The ac is very noisy and cant sleep almost the entire week which i stayed here.
Stains in the bathroom.
No house keeping.
Waste of money guys.Please don’t trust them and waste your money.
Verified traveler
One night Stay
The stay was comfortable however the parking garage site needs better accommodation. It was a nightmare getting my vehicle out from the hotel garage.
Maria
Location was OK but over all stay was great. Staff were great. Close to subway to get to time square. Market around the corner was convenient.
Alex
Extremely tired hotel.
Rosanna
Great stay. Thank you for everything
pedro
No breakfast
No Free parking
No Free parking
Robert
It was amazing
Robert
Great Cable availability. Plenty of Hot water
Danilo
Muy buena atención
Clayton
Hotel room was dirty, floors were sticky, furniture worn and damaged, tiles broken in bathtub, no closet door and no wastebasket. Hotel staff were impatient and rude. Located in a bad neighborhood and very expensive.
Jannicee
The room was clean and neat
Michael
It was fine. Bed was clean and comfortable. Limited parking at cost. With covid “Free Breakfast” was an apple, granola bar and bottle of water. Not remarkable for the price. Good place to sleep the night.
Philip
Great
Verified traveler
Was clean enjoyed stay need to replenishment of water in guests cooler
Miltin
I was accused of smoking in my room & i do not smoke, held up for a duration of time and i don't like the handling of whole process. Big let down after a nice evening...
Georliz
We Got put into a room the other guest where in and had to be moved the new room was clean
Verified traveler
This place is used as a shelter and it's just crazy how the noise level at this place is. I stood in room 508 which was a nice room but the room next door was like a party house all night!!! I called the front desk several times and all I was given was a sorry. I knocked next door and the person in the door seemed to be on drugs and clearly didn't care. Would I recommend this place if ur on a budget and away from the jerk in room 506.
Verified traveler
I was given a room that was filthy and disgusting.. soon as I opened the door I could’ve have threw up being that I’m 6 months pregnant.. it was so horrible. I had to travel back down to the lobby.. I was then given a new room which was missing tissue and wash clothes.. I had two small children with me and it was just a mess.. very disappointed with this experience but I can say the pillows were comfortable that’s about it and they did have cartoon Chanelles that my girls loved.
A
Although the hospital is “non-smoking”, the room next to me was continuously smoking pot and the entire floor including my floor smelled like a skunk. They were playing loud music the entire night. I called the front desk 3 times and they did nothing. I was in NYC responding to the COVID crisis and had to work a 16 hour day with patients with only a few hours sleep. Awful experience!
Jackie
The place looked okay for 3 days parking fee is 25 dollar a night
unfortunately I didn’t stay because when I got there I was introduced to a dirty room
So late minute I had to book a new room at a different location
unfortunately I didn’t stay because when I got there I was introduced to a dirty room
So late minute I had to book a new room at a different location
Verified traveler
Good
Stayed here during covid19 as healthcare worker. Place was clean and comfortable. I had all the basics that I needed. Gentrification at its best, but safe enough.
Verified traveler
Clean room with friendly staff
Charles
Crazy LIC times
Absolutely great desert mobile command to friends and family to stay there is great and doing up and coming and we'll talk
Verified traveler
Very clean. Lovely staff. Really enjoyed our stay. Location is fantastic.
Michael
Would stay again
The breakfast was great- and the tea and coffee center near the check in was great as you head outside when it’s freezing cold!
Hassan
It was ok to me.very near to manhattan which was great.
Verified traveler
Not bad
Staff at the breakfast lounge is nice, but two ladies at the checkin counter were a bit rude. The breakfast offered is not the most sumptuous type, and yet it’s more than enough. It’s a nice stay in short, except the attitude of those at the checkin counter.
Verified traveler
Bad experience on a few fronts
My shower was cold and we didn’t have time to get it fixed because we had already spent time getting a toilet noise fixed. The doors outside our room were unnaturally loud when closing that it kept us up (we are not light sleepers). When I said we had a bad night to the woman at the front desk, she literally just offered me my receipt for the night and with no additional response. Really bad experience here.
Verified traveler
GREAT SERVICE . LOCATION IS EXCELLENT, VERY CLOSE TO MANHATTAN. ROOMS ARE CLEAN AND CONFORTABLE. EXCELLENT
Location & surroundings
Best Western Plus Plaza Hotel
3934 21st Street, Long Island City, United States
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Best Western Plus Plaza Hotel
73 hotel photos
