Springhill Suites New York Queens

10/10

Exceptional

11 Jul 2026

Akinpelumi

This is becoming my go to hotel in LIC. The staff makes me feel like a family and breakfast is

2/10

Poor

09 Jul 2026

Sarmad

The room service and the staff at the reception wasn’t helpful at all. One of the days, we requested for the room service to clean up the room 2-3 times and waited outside the room in the lobby to be cleaned for couple of hours. The staff at the reception were not cooperative. I will never return to this and will never recommend this to anyone!

Family_with_children

10/10

Exceptional

07 Jul 2026

Kadian

I loved the cleanliness of property, the friendliness of the staff and open to aid guest within reason.

There was no outdoor seating area and that was the only drawback considering there was not much in the area in terms of entertainment.

Something to consider.

However, I still enjoyed my stay and found it convenient enough.

Thanks everyone,😊.

Partner

10/10

Exceptional

07 Jul 2026

Shaista

Very friendly staff and so helpful as well. Cleanliness and rooms were just as expected. And carry on top, it has shuttle to subway stations which made our trip to Newyork city very smooth.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

A M

The staff at front desk was amazing , helpful and suggestive in anything I was curious about in regards to area and stay

Friends_and_family Family

8/10

Excellent

01 Jul 2026

Melissa

Loved the free shuttle to subway stations!

Family

8/10

Excellent

30 Jun 2026

luis

Great stay. Very accommodating

Partner

10/10

Exceptional

29 Jun 2026

Deysi

The hotel was cleaned. Their breakfast is good. Though the neighbor may seem a little sketchy they provide a shuttle bus which was great. I would stay there again if needed. The only thing is the elevators are very crowded so it takes a while to go down to he 1st floor and go up. Other than it, it was all good.

Family_with_children

2/10

Poor

29 Jun 2026

TALAL

Rude staff at the reception and very aggressive, especially a guy told his name is kevin and challange m e to report him. my wife felt very unsafe in this atmosphere.

Family

10/10

Exceptional

28 Jun 2026

Ana M

Staff was amazing

Family_with_children

8/10

Excellent

28 Jun 2026

Brent

The room was clean. Breakfast was good. Staff was nice. Just very busy to get in and out of elevators

Family_with_children

8/10

Excellent

25 Jun 2026

Lemuel

We didn’t like the people next to us who kept coming in and out of their room. The hotel is nice but the area is sketchy. It can feel unsafe at late night hours. Breakfast was good but can get busy making it hard to find a table. Overall our experience was good.The house keeper on the second floor Patricia did an excellent job. The room was nice and cold with a comfortable bed.

Partner

8/10

Excellent

24 Jun 2026

Michael

Amazing breakfast included is the main reason to stay here.

8/10

Excellent

23 Jun 2026

Sudath

After we were coming back from breakfast, the door keycard was not working. We informed this to the front desk, but they were not able to provide the support to resolve the issue until we pushed them. Then they brought the maintenance person and removed the door lock. It took more than an hour which was impacting our plan. We experienced a poor support from the office staff on this matter.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Jacqueline

My daughter and I popped to New York for a short break, it was in a good location close to the local subway, breakfast served at the perfect time,not too early, the room was clean and just the perfect temperature ,would definitely recommend.

Family

8/10

Excellent

21 Jun 2026

jackson

Best to choose

Family_with_children

8/10

Excellent

20 Jun 2026

Jesse

I could not figure how to handle wand shower. We had a handicap bathroom but did not request it. Lemon water and popcorn were always empty in the lobby. Front desk and shuttle staff were always friendly. Breakfast was nice. Rooms clean.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Rhylee

Great visit and perfect location for where I was working.

Self

10/10

Exceptional

17 Jun 2026

Maria Jose

We spent 4 nights in a 2-queen bedroom. We also used their pack-n-play for our baby. We had a great stay. Super helpful staff, great costumer service even in the busy season. Would stay again.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Jessica

Overall good despite the shady neighborhood

Partner

6/10

Pleasant

16 Jun 2026

Tatyana

U

10/10

Exceptional

16 Jun 2026

Ana

It's a quiet place

Family_with_children

10/10

Exceptional

16 Jun 2026

Emily

It’s a strange location but everything about the hotel was nice. Staff was very attentive and friendly.

Family_with_children

10/10

Exceptional

16 Jun 2026

Patricia

This hotel is always clean with an helpful amazing staff.

Friends_and_family Friends

8/10

Excellent

15 Jun 2026

Naresh

Property was clean, elevators were not working and were always crowded

Family_with_children

10/10

Exceptional

15 Jun 2026

Nicole

I booked a single King room for one night. The room was very modern and perfectly presented. I absolutely LOVE the free popcorn until 9pm in the lobby! The continental breakfast was perfect as well! My stay was peaceful and relaxing. 15mins to Midtown and 15 mins to Williamsburg BK. I didn’t use the Valet since I found parking in front of the hotel. I would definitely stay here again.

Self

6/10

Pleasant

15 Jun 2026

Angelica

The best thing is the location and the shuttle service to Queensboro Plaza Station that takes you to the city. They dropped you off and picked you up there on time

Family_with_children

10/10

Exceptional

12 Jun 2026

Sadia

I had a great experience staying at this hotel ! I stayed there from June 5- June 10, 2026. The staff were really helpful to me especially Kathy. The only thing I would point out is when the water runs out from the lobby they need to fill it more often. Especially in this humid weather.

Family

6/10

Pleasant

10 Jun 2026

Rajesh

A/C did not work in the room initially provided and staff probably knew about it as the window was left open when we checked in. We did not realize it until we closed the window and had to move room in the middle of the night. Breakfast was good but too crowded to find place to sit.

Family

6/10

Pleasant

09 Jun 2026

Ferdinand

It was our first trip to NY. We wanted to be clo

8/10

Excellent

09 Jun 2026

Jill

Staff was great and hotel was clean. 3 elevators in the building so you were never waiting. Breakfast staff were great. Options were a bit limited. Scrambled eggs, pancakes, turkey sausage and bagels. Bathrooms in room were barn style doors which are pretty but not really functional for a small room as it didn't shut tight or lock. City view is a nice option but you have to look past the large power station next door. We were okay walking a couple blocks to dinner while the sun was out but chose not to at night. House of Thai was delicious.

Friends

4/10

Poor

07 Jun 2026

Seth

Staff was good, breakfast was standard. Hotel seemed clean in all main areas. Only valet parking, they advertise as if it was free imo. Room got switched from two queen beds to one king. Had three, they put me into a king with a “pull out” couch. Well when my daughter pulled it out she said there were “pee stains all over it” so she tried sleeping on it as a couch and it was terrible. We all just ended up cramped onto the bed…

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Kalisha

I’ve stayed several times love the comfortable rooms , love the breakfast in the morning ! And even though the hotel feels full when you’re out of your room you can’t tell when you’re in your room !

Family

2/10

Poor

04 Jun 2026

Ashley

Bedbugs were discovered, we were moved at 3 AM with our baby, told the most we could be refunded was $67 and that pest control would need to investigate before further steps could be taken. No one has checked in with us or update us on whether those steps are actually being taken. It is neglect on the part of SpringHill Suites and Hotels.com.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

SASHA

El desayuno está bueno. La estación del tren mas cerca queda a 10 minutos caminando, si vas a Mahattan muchas veces se siente canzón.

Family_with_children

6/10

Pleasant

02 Jun 2026

Hyacinth Kaye

The hotel itself was okay but the neighborhood is filled with people smoking non-stop.

Family

10/10

Exceptional

02 Jun 2026

RANGASWAMI SRINIVAS

Is the best one like close Manhattan and attraction

Family_with_children

10/10

Exceptional

02 Jun 2026

sharine

This place is our go to for staying in NY area. Staff is pleasant, place is clean. Only down fall is parking valet cost 50 dollars a day. You can park on the streets but at night it his hard to find.

Family

10/10

Exceptional

01 Jun 2026

Ghazal

Great breakfast and clean room

Family

10/10

Exceptional

01 Jun 2026

Carolyn

.

Family_with_children

10/10

Exceptional

01 Jun 2026

Venkata

All good. Check in took some time as we went early

8/10

Excellent

30 May 2026

Chetan

Great breakfast! Conveniently close to Roosevelt Island and midtown Manhattan. Neighborhood is not too great

Family_with_children

8/10

Excellent

29 May 2026

Johanna

Busy hotel, close to train station but not close to Manhattan. Breakfast offered is standard, eggs, sausage, pancakes and bagelgs.

Family

4/10

Poor

28 May 2026

Srinivas

Recently visited. Hotel is good and especially breakfast was great. But there is no Wi-Fi in room and spoke with staff, they did not give proper response. I am not happy with bathroom door in hotel room.

Friends_and_family Family

4/10

Poor

28 May 2026

Trilochan

Property is right across a plant. Expedia should highlight those. Family was disappointed. Surroundings didn’t have a safe and clean vibe. Area wise very disappointed though close to subway…
Rooms were like really crammed and small…

No closets and no dresser. So not many options to keep clothes. Very tight… gets realllyyyy Bz during BF times,

Family_with_children

2/10

Poor

26 May 2026

Aditya

Me and my parents had a terrible experience during our stay at Sprinhill Suites and probably for the first time experience while staying with Marriott.
We checked in into 2 rooms on Friday night somewhere between 11 - 12 at night. We asked for some water that time but the front desk person told us that they were out of water bottles. I just went and bought my own in that case. When we entered the room the AC in both the rooms that were allocated to us were not working. I tried calling the front desk only to realize that the phone in my room is not working. I went to my parents room and called. Front desk gave me instruction on how to turn on the AC. That did not work. My wife called a few minutes later and the front desk person said 'Your husband was given the instructions on how to turn on the AC but looks like he is incapable of turning on the AC'. That was first very rude and condescending. By around 2 am at night, after a few phone calls with front desk, they said this is an engineering job and can only be done in the morning. We finally made a request for some fans finally.

The next morning after 2 hours of follow up an engineer finally showed up to tell us that the AC in those rooms was not working in the first place. That time the front desk manager told us that we will have to vacate the rooms and that they will now allocate new rooms to us. So we had to pack again and follow up with the hotel that day to make sure we have 2 rooms again the next night.

Family

4/10

Poor

24 May 2026

gilbert

Outside staff was rude, non verbal , older guy , he needed to smoke his cigarette first before helping me on valet parking, rude and like we were in his way of smoking his cigarette , and decided not to valet park there no more. I dont care for rude people especially if im paying.

Friends_and_family Friends

10/10

Exceptional

24 May 2026

MIsty

The rooms are clean and comfortable. The breakfast is kept well stocked. Staff is helpful and polite.

Friends

6/10

Pleasant

23 May 2026

Mike

The rooms were clean and well-apportioned. However, outside the hotel is a generator plant. It was very noisy and kept me up all night. The staff however was very responsive and changed the room for me the next day. If you stay here, make sure you get a room on the opposite side from the plant.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Joycelyn

Would definitely stay again. The rooms were more spacious than we expected and clean. The breakfast buffet was good with a variety of options. The front desk staff greeted us warmly and answered our questions without showing any signs of annoyance. Anthony, aka Jake, deserves an A+, as he was wonderful and so was Eleni. The walk to the subway goes through sketchy areas, but we had no problems, and the subway was easy to navigate to our destinations. Jake gives excellent directions too and never seemed bothered. Additionally, although I cannot recall his name, the daytime security guard was also quite helpful, as he provided me with ice on a daily basis and never appeared to be annoyed.

Friends_and_family Family

2/10

Poor

20 May 2026

Minho

The room is clean. Too cloud for breakfast

10/10

Exceptional

19 May 2026

Julian Ricardo

5 stars for the staff in the breakfast. 3 for the front desk staff.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Monica

I admire the staff for the work that they do with the amount of people they have to deal with and still manage to maintain patience and understanding and with such manners.

8/10

Excellent

17 May 2026

Mary

Very close to Manhattan if you’re looking for that. Surrounding neighborhood felt a bit unsafe, especially in the evening. Staff were very kind and helpful, very service oriented. The hotel was packed with diverse patrons from many different countries and cultures who seemed like very good people. Hotel felt welcoming to everyone. The included breakfast was good, a little better and with more options than Holiday Inn Express, and the staff worked to help everyone get what they wanted even though they were crushed with people because the hotel was absolutely packed. The valet guys were so great. They put your car up on a lift in their own parking lot. Absolutely worth that $45/night to not have to worry about parking and to keep your car safe.

Family

10/10

Exceptional

15 May 2026

Rakshit

The hotel and staff was excellent

Family

10/10

Exceptional

15 May 2026

Minor

Great place and very friendly people. I loved it

Family

10/10

Exceptional

10 May 2026

Maria

.

8/10

Excellent

10 May 2026

Idriys

Parking was okay but too expensive

Partner

10/10

Exceptional

05 May 2026

Freddy

Ok

Self

2/10

Poor

05 May 2026

Patricia

Elevator wasn’t working, guests were NOT ALLOWED TO USE THE STAIRS, dryer in laundry room was not working and staff were unhelpful in resolving the issue so I went to work wearing wet clothes and was late after waiting 20 minutes for the elevator to finally arrive with enough space for me and my family. The rooms were not sound proof at all and several screaming children were running through the halls attempting to open my door and banging on it when they were unable to do so. Staff again were unhelpful in remedying this situation as well. Breakfast was impossible to get to with the amount of people and anything edible was gone within seconds. One of the worst hotel experiences I’ve ever had. I requested a partial refund and was given nothing

Friends_and_family Family

10/10

Exceptional

05 May 2026

Darren

I've stayed in several hotels in Long Island City and this one has been the best so far. A lovely, new, clean, modern hotel, with attentive employees working. The rooms are spacious, comfortable with modern and practical shower room. The breakfast is freshly cooked, healthy and a good start to the day (get there early as it gets crazy busy!). The location of the hotel is not for the faint hearted. You will walk past some sketchy areas on your way too and from the nearest subway. On the other hand, you are also very close to the picturesque East River. Overall, a great place to stay, and highly recommended.

Self

10/10

Exceptional

04 May 2026

Kelly

Love the hotel. The room was nice. The beds were comfortable. Nice AC was cool. The breakfast was great. And had a great view of Manhattan’s skyline in day and night. The area was great near good food choices.

Family_with_children

2/10

Poor

04 May 2026

Yvette

Very busy location but very nice and convenient

Self

8/10

Excellent

02 May 2026

Lauren

Nice breakfast, clean, good gym

10/10

Exceptional

01 May 2026

Giovanna

Breakfast menù very frash

Family_with_children

10/10

Exceptional

29 Apr 2026

Brunica

They don’t clean our room but aside from that it was nice

Friends

10/10

Exceptional

28 Apr 2026

Risha

Excellent breakfast

Partner

10/10

Exceptional

27 Apr 2026

Laura V

Somebody had check under my name but they quickly fixed the problem, breakfast was good and it is close to many places

Partner

4/10

Poor

26 Apr 2026

Najeeb

The staff is rude and unprofessional .
The rooms are very small and dirty
Elevator takes atleast 10 minutes wait at the time of breakfast . The valet parking is 50 USD per day which over priced

Family

10/10

Exceptional

25 Apr 2026

Yoko

The room was clean and very pleasant. I had no complain about it. The decor was updated and good.

Self

6/10

Pleasant

23 Apr 2026

Gary Richard

Madness at Breakfast.

Self

6/10

Pleasant

23 Apr 2026

Mercy

We chose to stay because it has breakfast and valet parking. The breakfast is super crowded, you have to wait to be seated. The que for waffle is long and it is self serve, and they only have 2 waffle machines. The reason why the waiting time is quite long especially if one person will make for the whole family or group. Though the fresh waffle is better, it is good too if the hotel has a cooked waffle for those who is rushing and does not have time to wait.
As for the room, i like the modern interior, the rest room is small but functional.
The location is quite far from subway and if you are the type of person that is particular with surroundings, this may not be the location for you.

Family

2/10

Poor

22 Apr 2026

benjamin

Refund my money back to me please

Self

10/10

Exceptional

20 Apr 2026

Robert

Great staff the front desk lady Kim was excellent she made our stay with the kids excellent she is a golden staff member if u stay her and Kim is there you will get everything u need she need a big raise seriously

Family_with_children

10/10

Exceptional

19 Apr 2026

Maryam

Really had a comfortable time during our stay. The room is big and the beds an extremely comfortable. Different food options for breakfast, if you like eggs, you will love the hotel even more (hahaha).

We look forward to staying again next time we are in New York

Friends

10/10

Exceptional

18 Apr 2026

Abha

Good hotel with breakfast, 10 mins walk to Metro Queensbridge station.

Family

10/10

Exceptional

18 Apr 2026

Jason

Best service ever. Staff was so helpful and kind

Partner

4/10

Poor

16 Apr 2026

Javia

The hotel staff were kind.

Self

10/10

Exceptional

14 Apr 2026

Denise

Great place, very clean and lively.

8/10

Excellent

13 Apr 2026

Javier

Good hotel but the location could be better

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Jessie

I was shocked it’s was really clean and quiet I will be back more

Partner

8/10

Excellent

13 Apr 2026

Irena

Good

Family

10/10

Exceptional

11 Apr 2026

Kimberly

AC/Heater worked great, bed was comfy, great hot water in the shower, staff was friendly and help with anything needed, and it’s not far from the subway.

Family_with_children

10/10

Exceptional

10 Apr 2026

Sandra

Overall satisfied, beds were comfortable, breakfast was good the kids enjoyed it and train station was near by. Definitely would stay at springhill next time when visiting New York.

Family_with_children

8/10

Excellent

06 Apr 2026

Latrice

We traveled as a family and this hotel was clean, newer and updated. Our floor was LOUD at night the first night but I think those guests may have left the next day because it was quiet for the remainder of our stay. Rooms were small (2 queens), there was no pool, valet is an OUTRAGEOUS price (annoying because you can’t park anywhere else), breakfast is insanely busy and the waffle lines take about 20-25 minutes. Only about a 10 minute walk to the transit. Lots of fast food nearby. Would likely stay here again because of the convenience of being close to the transit.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Riya

Great stay

Partner

8/10

Excellent

31 Mar 2026

Ofelia

The breakfast was okay.

6/10

Pleasant

30 Mar 2026

Todd

The first experience with breakfast wasn’t the greatest (just didn’t offer much and they ran out of a lot of stuff). The next time we made use of it though was better. The room overall was very clean and beds were comfortable.
The hotel did have a bar with very limited hours and very pricey drinks. I’d suggest walking down to the little store on the corner and buy your beer and pop there bc at the hotel they were $3.87 for a 20oz pop and $8 for one can of domestic beer. If you want mixers just Uber Eats it.
Parking I can’t speak on bc we just used public transportation. Subway was about a 9-10min walk. The area didn’t seem the greatest, but it was very well lit and police patrolled it very well. We never felt threatened even when we would arrive back after 10pm.

Family_with_children

10/10

Exceptional

30 Mar 2026

Harry

Excellent

10/10

Exceptional

29 Mar 2026

Anurag

Clean room and courteous staff. Had a very good stay

Family

6/10

Pleasant

29 Mar 2026

Angelito

Breakfast was too crowded

8/10

Excellent

29 Mar 2026

Jason

Breakfast was decent, although, eat early to avoid the queues. Receptionist Ashley was awesome and so helpful. Perfect place to stay away from the hustle and bustle of manhattan, whilst only 2 stops away on the metro, rooms were clean and tidy.

Family

8/10

Excellent

29 Mar 2026

Donghai

The environment was not meet my expectations.

8/10

Excellent

28 Mar 2026

Kim

Breakfast is fresh but few selections only

Friends

10/10

Exceptional

27 Mar 2026

Hojung

I was not satisfied with my stay. The washing machine and dryer were broken, so only one of each was available, which made it inconvenient to use. The elevator often stopped working in the morning, so I had to use the stairs instead.

Self

10/10

Exceptional

23 Mar 2026

Sarah

Excellent stay. The room was larger than expected for NYC and the bed was very comfortable

Friends

8/10

Excellent

23 Mar 2026

Adewale

Staff appears over worked and not interactive

Friends

8/10

Excellent

23 Mar 2026

James

great breakfast

Business

8/10

Excellent

22 Mar 2026

Jem

Room was clean, staff were friendly. Location is a bit questionable but proximity to the closest subway station was a big plus. Not enough lifts to service the amount of guests/floors. Complimentary breakfast was nice but very busy. Had an enjoyable stay with friends.

Friends

6/10

Pleasant

21 Mar 2026

Mauricio

AC didn’t work in our room. Only got 3 towels. No trash can at room. Not enough space for breakfast, which closed at 9:30am.

Friends_and_family Family