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Residence Inn by Marriott New York Queens
New York Area - NY · United States
38-38 9th StView location
8.4/10Excellent826 Reviews
Cleanliness8.8/10 8.8
Service8.4/10 8.4
Comfort8.6/10 8.6
Condition8.6/10 8.6
Amenities8.4/10 8.4
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Residence Inn by Marriott New York Queens
Set a pace that suits you at Residence Inn by Marriott New York Queens. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. You'll thrive at Residence Inn with the conveniences you need.
Like spacious studio, one-bedroom suites with separate living and sleeping areas. A fully equipped kitchen ready for your favorite cuisine. Complimentary grocery delivery service to fill your refrigerator and satisfy cravings. Free WiFi for connecting to work and the outside world.
Free hot breakfast to start your mornings off right, and a fitness center for strengthening your body and soul. Relax and unwind when you want. And stay focused and productive when it's essential. At Residence Inn New York Queens, we'll make sure you thrive during your stay.
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Located in Long Island City (Queens), Residence Inn By Marriott New York Queens is within a 10-minute drive of 5th Avenue and Rockefeller Center. This hotel is 3.1 mi (5 km) from Central Park and 3.4 mi (5.5 km) from Grand Central Terminal.
Make yourself at home in one of the 135 guestrooms featuring microwaves and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Important information
-
You need to know
- Only registered guests are allowed in the guestrooms.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
-
Minimal age
21
-
Optional fees
- Secured valet parking fee: USD 60.71 per day (in/out privileges)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Memorial Sloan-Kettering Cancer Center
4.3 km / 2.7 mi
5th Avenue
4.4 km / 2.7 mi
NewYork-Presbyterian / Weill Cornell Medical Center
4.5 km / 2.8 mi
Mount Sinai Hospital
4.5 km / 2.8 mi
Solomon R. Guggenheim Museum
4.6 km / 2.8 mi
Central Park
4.6 km / 2.9 mi
United Nations Headquarters
4.7 km / 2.9 mi
Chrysler Building
4.8 km / 3 mi
Empire State Building
4.9 km / 3 mi
Grand Central Terminal
4.9 km / 3.1 mi
Rockefeller Center
5.1 km / 3.1 mi
Museum of Modern Art
5.1 km / 3.2 mi
St. Patrick's Cathedral
5.1 km / 3.2 mi
Madison Avenue
5.2 km / 3.2 mi
Carnegie Hall
5.2 km / 3.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 155
- hotel
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Valet parkingExtra charge
- Laundry serviceExtra charge
Show 13 more facilities & services
- Bellboy service
- Air conditioning in public areas
- Smoke detector
- Gym
- Breakfast room
- Breakfast
- Deposit on arrival
- Identification card at arrival
- Non-smoking establishmentExtra charge
- Minimum check-in age: 21
- Credit card is compulsory as a deposit, no deposit in cash is accepted
- Online check-in
- Online Check-out
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn by Marriott New York Queens
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn by Marriott New York Queens
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO CITY VIEW KING BEDSTUDIO • CITY VIEW KING BEDSTU.CV-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn by Marriott New York Queens
STUDIO CITY VIEW KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.CV-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO STANDARDSTUDIO • STANDARDSTU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn by Marriott New York Queens
STUDIO STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: STU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 25 m²ROO.KG
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn by Marriott New York Queens
Room KING SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: ROO.KG
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE KING SIZE BEDSINGLE • KING SIZE BEDSGL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn by Marriott New York Queens
SINGLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SGL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn by Marriott New York Queens
Double or Twin KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO CITY VIEWSTUDIO • CITY VIEWSTU.CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn by Marriott New York Queens
STUDIO CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: STU.CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Residence Inn by Marriott New York Queens
100
reviews shown
Kourosh
Hotel location is convenient to get the subway there is a shuttle to drop off in subway station.
The area is not recommended but the staff of hotel was very very nice and helpful, front desk , kitchen , janitors,….
All and all was very helpful and friendly, highly recommended to have a good experience.
The area is not recommended but the staff of hotel was very very nice and helpful, front desk , kitchen , janitors,….
All and all was very helpful and friendly, highly recommended to have a good experience.
Kelli
I loved everything about this property!! The staff were service was EXCEPTIONAL!!⭐️⭐️⭐️⭐️⭐️
Lívia
Great amenities and spacious rooms, unfortunately the location isn’t the best mostly if you’re a group of young girls or plan to come back late. The transfer to/from the stations is great but starts late and stops early considering we’re in the city that never sleeps!
Breakfast is pretty basic but great to have the option, although if you go after 9 you might not find a place to sit and as they allow people to bring food upstairs there’s hardly food left in the later hours.
The staff is absolutely fantastic and helpful, the property is well maintained and everyone is happy to help. I wouldn’t book again just because of the location but if you have a car or don’t mind to jump in an ubers to/from the stations in the late hours it’s totally worth it! It’s also great to have the studio with a full equipped kitchen.
+ + Staff, cleaness
- - Location, breakfast madness
Breakfast is pretty basic but great to have the option, although if you go after 9 you might not find a place to sit and as they allow people to bring food upstairs there’s hardly food left in the later hours.
The staff is absolutely fantastic and helpful, the property is well maintained and everyone is happy to help. I wouldn’t book again just because of the location but if you have a car or don’t mind to jump in an ubers to/from the stations in the late hours it’s totally worth it! It’s also great to have the studio with a full equipped kitchen.
+ + Staff, cleaness
- - Location, breakfast madness
Renato
If it wasn’t for the awesome included breakfast I would have rated lower. I give them credit. It helped me resolve my resting quarters for the two days. Just wish it wasn’t so close to the trenches.
Julie
The staff and actual room were great. The location was a little rough. It is not in safe walking distance to anything. The shuttle to the subway was good. That should be advised when booking.
Room had cold air conditioning and a hot shower. The view was half nice. Breakfast was fairly standard for a hotel.
Room had cold air conditioning and a hot shower. The view was half nice. Breakfast was fairly standard for a hotel.
Anil
Polite and helpful staff, good prices considering that the property has breakfast, close to Manhatten. Free shuttle to Queens Station.
Graham
Great location for city visitors
RAJACHANDRA
Close to Manhattan well maintained Hotal clean and spacious room. Nice lobby and dinning area. Staff is courteous. The property is across a power plant and in the night you can hear a bit of noise it may be uncomfortable for silent sleepers. Street parking is impossible if you have no NYC experience. Overall good experience
gliceria
Far from trains
Faisal
We like this hotel, it's at very convenient location, staff are not that friendly but professional, which is not bad, breakfast is good as always...and overall, always found this hotel clean so far.
For sure will recommend!
For sure will recommend!
Rajagopal
Stayed here after a flight cancelation. Great staff, clean rooms, nice breakfast. Accessible LGA
Navreen
Not so great neighborhood
Roxanne
Breakfast was a full hot bfast and the coffee was pretty good even offering oatmilk along with cream. The selection of convenience items for purchase near the front entrance was a little limited in drinks but they did have snacks. Staff was friendly, the hotel was very busy and bfast was packed with people, seating was taken up quickly. The walk to the subway was 12min and the area at the subway entrance was a little sketchy, recommend stick to uber at this location, otherwise decent stay
Simone Diana
Loved this hotel! Location is perfect. Only change I would recommend is to have better signage and information about the shuttle to the train. This is an awesome service that should be advertised better. I happened to see it posted in one elevator but not in all and there was no information about the shuttle in the room. Also, the thermostat did not work well. The room would not cool down even when I lowered the thermostat. Overall great hotel!!
Xenia
.
Moti
Bad physical conditions
Tara
Staff was friendly and helpful.
Room is tiny. I expect that in Manhattan, but it really is quite cramped for the price we paid - especially since our window view is a brick wall. Room is basically 2 beds with a desk and tv and very little room to move.
The beds are very uncomfortable. The mattresses are old-school, with hard, poke-y metal coils that jab you in the ribs when you try to get comfortable, and your body sinks into the bed in all the wrong places. The coils and wood creaks and cracks loudly when you roll over at night.
The washroom is quite small with a miniature sized sink.
The water temperature in the shower was not consistent - went back and forth from hot to cold and hot and cold.
Room is tiny. I expect that in Manhattan, but it really is quite cramped for the price we paid - especially since our window view is a brick wall. Room is basically 2 beds with a desk and tv and very little room to move.
The beds are very uncomfortable. The mattresses are old-school, with hard, poke-y metal coils that jab you in the ribs when you try to get comfortable, and your body sinks into the bed in all the wrong places. The coils and wood creaks and cracks loudly when you roll over at night.
The washroom is quite small with a miniature sized sink.
The water temperature in the shower was not consistent - went back and forth from hot to cold and hot and cold.
FABIOLA
.
JOSE
great stay, the only down fall is that there is no parking, do the valet parking is very expensive.
Hugh
This hotel is a complete scam. They charged me a $100 security deposit, and it’s been two weeks since I checked out, but they still haven’t refunded it. I contacted Hotels.com for help, but the hotel is completely ignoring their messages too, so Hotels.com said there's nothing they can do. If you book this hotel, you should just expect to lose an extra $100. On top of that, the surrounding area is incredibly dirty and sketchy. In the end, I wound up paying $500 CAD for this absolute garbage of a hotel. I have never encountered such a fraudulent hotel in my entire life.
Alasdair
Although slightly out of it on Long Island City it was very easy to get into Manhattan. The hotel had everything you needed and there were plenty of fast food options when you got off the subway back to hotel.
The only issue we found was when there was a problem with subway you were a bit stuck as it was only one line.
If it is your first visit stay in Manhattan.
The only issue we found was when there was a problem with subway you were a bit stuck as it was only one line.
If it is your first visit stay in Manhattan.
Leah
Great Kitchen for NYC Travel- They don’t clean you room everyday or even if you ask sometimes - but everything else’s was great!! Kevin was Awesome!
Owen
Really enjoyed that there was a bar onsite after a long stressful day. Great bartender . He made the night. Wish you had better food options in the evening. Happy there was an onsite breakfast. Food quality average.
Ravneet
They are finding excuses to overcharge for no reason. You get once corrected and they charge another and keep saying by mistake.
Anastasia
excellent, kind staff.
one of the worst breakfasts i’ve had in a hotel. but at least i could grab things like seeds and hardboiled eggs for my room. maybe the more indulgent pastries and waffles, etc were better idk.
but the kitchen staff was PHENOMENAL. customer service oriented, friendly, hardworking. kept the dining area clean and were very focused on treating guests well.
filthy room, filthy laundry facilities.
but overall, all the unpleasantries made better with a fantastic staff
one of the worst breakfasts i’ve had in a hotel. but at least i could grab things like seeds and hardboiled eggs for my room. maybe the more indulgent pastries and waffles, etc were better idk.
but the kitchen staff was PHENOMENAL. customer service oriented, friendly, hardworking. kept the dining area clean and were very focused on treating guests well.
filthy room, filthy laundry facilities.
but overall, all the unpleasantries made better with a fantastic staff
savio
Free breakfast is a great plus
John
Nice clean room, friendly and helpful staff, and great location. Loved the free popcorn! Spent a week there and never had the breakfast because it was always a madhouse (at various times), but the hotel seems to do its best stocking items and cleaning. Definitely well staffed, just an insanely high volume of people. Luckily it was just a bonus for me, grabbed coffee and on my way, but if you're banking on that breakfast then get there as early as possible or be prepared for crowds.
Also! Similarly, the elevators are routinely backed due to the volume of people lined up, it's worst in the morning (8-10) but be aware. I'd recommend taking the stairs whenever possible so maybe get a lower floor.
All that said, if you're prepared for the crowds then it's quite a nice place to stay with good subway access.
Also! Similarly, the elevators are routinely backed due to the volume of people lined up, it's worst in the morning (8-10) but be aware. I'd recommend taking the stairs whenever possible so maybe get a lower floor.
All that said, if you're prepared for the crowds then it's quite a nice place to stay with good subway access.
Marcos
N/a
Jason
Staff were amazing and accommodating
Doniyor
This was our third stay. We like the clean rooms with stocked kitchenette, great bathroom and quiet floors. The room size is not huge but there is everything you need. Breakfast is decent, very busy but restocked thoroughly. There’s always coffee and tea in the lobby.
Street parking is somewhat available, train station (aka subway) is a 10 minute walk.
The only downside is there is nothing to do around the hotel including food options.
Street parking is somewhat available, train station (aka subway) is a 10 minute walk.
The only downside is there is nothing to do around the hotel including food options.
Marlenni
Really nice hotel
Xiaorong
The hotel is as busy as all NYC hotel but the staff try their best to provide the service
Boubekeur
Ever things were good i didn't dit any laundry
KahDejha
Rated very high for an overall experience. The cleanliness and hospitality from the staff was top tier as well. Location was very convenient. Our stay was excellent!
Vivian
The breakfast was ok.
The property location was really really bad.
The room condition was great!!
The property location was really really bad.
The room condition was great!!
Diana Claudette
Nice staff service. Rooms were clean and replenished! And great amenities in the room.
Ella
AC wasnt working, fortunately it was decent weather and not too hot. Breakfast was very good and plentiful.
Kameron
Staff was very kind.
Akusia
Stayed here recently and unfortunately did not receive basic housekeeping services at all during my stay. I reached out to management multiple times and received no response. While I did report the issue through Hotels.com, the overall experience did not reflect the standard level of service expected from a hotel. I would recommend confirming housekeeping policies before booking.
Andrew
Clean hotel with the basics but honestly I would never stay here again:
1. Neighborhood - there’s nothing within walking distance you would want to go to. No decent restaurants, bars, etc. It’s a little too far away from the nice part of Long Island City to even consider it to be in that neighborhood.
2. Operations are AWFUL - they ran out of breakfast at 8:30 am on a Tuesday morning. The elevators take forever and there were only 2 that were functioning. You aren’t allowed to access the stairs so you’re forced to wait in a line of 20+ people during peak times.
3. The front desk staff were friendly but all other employees were just miserable.
1. Neighborhood - there’s nothing within walking distance you would want to go to. No decent restaurants, bars, etc. It’s a little too far away from the nice part of Long Island City to even consider it to be in that neighborhood.
2. Operations are AWFUL - they ran out of breakfast at 8:30 am on a Tuesday morning. The elevators take forever and there were only 2 that were functioning. You aren’t allowed to access the stairs so you’re forced to wait in a line of 20+ people during peak times.
3. The front desk staff were friendly but all other employees were just miserable.
Peter
Laundry service was never completed during the entire stay. Check In occurred over an hour late. Staff was indifferent when approached about issues.
Fred
Obese black women at front desk made it quite clear she didnt like white people. Spoke as she stuffed hands full of popcorn in mouth and dropped all over floor
Der Bao
Great hotel.
Ma Danica Joy
Stay away from this
Willie
Hotel was great. Exercise room great added bonus
(when being stuck inside due to snow storm). Staff were extremely friendly. Rooms extremely clean. The only complaint that I have was there is no lock on bathroom door. I found that very weird. It was a sliding wooden door but no lock. That is truly the only complaint that I have. Other than that, the hotel and room were amazing. Would definitely stay there again.
(when being stuck inside due to snow storm). Staff were extremely friendly. Rooms extremely clean. The only complaint that I have was there is no lock on bathroom door. I found that very weird. It was a sliding wooden door but no lock. That is truly the only complaint that I have. Other than that, the hotel and room were amazing. Would definitely stay there again.
Jessica
Good hotel. As expected.
alexis
Everything was good, especially the girl worker that help me and my wife. I didnt remember her name excellent service
Rasheen
Room was fairly nosy and the hotel smelled like marijuana throughout my stay. Staff overall was friendly and helpful and the overall hotel was clean. But the smell and nosiness throughout my staff was problematic.
Taerzjon
Room was great. Staff was great
Renata
Amazing!!! The best staff and breakfast!!
Gilberto
Friendly staff members :)
Louis
The customer service was very helpful and they were able to answer all of my questions and queries.
Janyll
Clean, good amenities for the price and staff!
Gary
TV didn’t work and no toilet paper in the room, asked front desk 3 times before issues were resolved. Room was clean
Danielle
Love the room
Reshma
The hotel staff has set the temperature on heat and we do not have a chance to change it. It became extremely hot in the room and when called front desk they were very rude. Said will send fans upstairs and no sign of it till morning. Bad bad attitude of front desk people
Trinitie
some of the staff was rude but the other half was great . the couch was ripped and also bathroom door was broke but for the most part it was good and enjoyed the space within the room
Carlos
Cleanliness, good breakfast, acceptable location with access to Manhattan.
JAY
Good
Dionne
Nice place
OCTAN
Staff were super helpful and pleasant! Quick check in process, property is super clean and kept well. Rooms were spacious and very clean, I really appreciated the daily and even late afternoon housekeeping service.
Jasmeet
The rooms are nice and clean. The staff is always friendly and helpful.
Mani
Very good
Gabriela
In general was a good stay, however, the heating was not working properly and nobody help us with this issue. They always said that they will go and check but that didn’t happen.
Marissa
Friendly staff, clean linen daily, fresh coffee and hot chocolate for the kids every time we came back to the hotel. Breakfast was amazing with many different options. Great stay overall.😀
Sheree Lashawn
Yes. Excellent team work
Valentino
Hotel seems c
Amina
Clean room
Lyanne
Excellent experience. Jake at the front desk was very accommodating, and pleasant. The hotel is located in a sketchy area, but I never felt unsafe and the hotel had great security measures and very clean and calm environment. Nice view to the city as well. I truly enjoyed my stay here, thank you!
Dori
Such a nice room! I was truly shocked by the quality of the room and breakfast. I wish it was a little closer to the subway or bus, but it’s only a 10 minute walk. Not terrible if you’re visiting NYC. I would stay again.
Liton
allgood.
Wilberto
The best hotel on Queens. The breakfast amazing and the room comfortable. The trip to New York I’m going to the same hotel
Bridget
Near airport La Guardia. Quiet too you don’t hear the city noise as much as you do in Manhattan so you get to rest well. Great breakfast lots of food options. Very spacious and clean rooms too.
Jennifer
Amazing service.
Andrea
Breakfast was amazing such a great variety and they were very efficient with serving as well. The hotel was super clean and modern the room was very spacious and very practical considering it had a kitchenette with everything you need! It was one of the best rooms, only downside was there wasn’t as many things to do near by as staying in Times Square but the hotel itself made it worth it.
Abdul Muqeem
Close to business
Michael
Room was very clean. Shower was great. Bed was comfortable. Staff friendly. Breakfast was ok.
Jessica
The Stafff is amazing at this Hotel I would like to personally thank the following 3 employees who went above and beyond to make my stay at this hotel Excellent!!! Shout out to Fardeen, Jake, and my girl Ashley!!! You guys were wonderful and check in so peaceful and welcoming!!! Please continue to do the same for all guest, I don’t meet too many employees like them and you guys rock!!!
Curtis
The room was great and the staff were wonderful!! The breakfast can get very crowded depending on the time and the elevators can have a wait.
Ashish
Hotel is ok, big issue with front desk, never picked up any room service calls.
ANSON
Even after repetitive reminder for housekeeping staff they didn’t even bother to clean the room on our 2nd day.
Shawn
My stay was good i had a good time
Roxana
Breakfast area crowded, not very good organization of the area, main items running out ( bread, coffee), insufficient space for breakfast - long waits for breakfast, elevators
Julián
Breakfast was amazing. The stuff is super friendly. The location is perfect to visit NY!
Bobby
Good
Yan
It's a well maintained hotel with free breakfast. Friendly staff .
MARIE
The hotel staff is wonderful. The breakfast was hot with many selections thst change up daily. My issue was the \"international \" visitors that were puttiing 10.yogurts in their pockets or holding up the line to make 7 waffles to take back upstairs eat later. The staff worked hard to maintain supplies with these behaviors. The evening bartender was very pleasant. He was prompt with service and very accommodating with making sure the kids had plenty of hot chocolate and popcorn when they arrived back to the hotel. He was always smiling .... made good drinks and would find you your sport station of your choice.
Cinthia
The room is good, within the limit yes, however, there was no hot water, we spent Christmas night, we arrived tired, there was no water (yes my husband was without taking a shower)... I took it and my son because we took a shower early he left it for later neither on Christmas night nor the next day (morning), there was water for bathing..., the place is not safe at all ... super dangerous! We walk with fear of the day to the subway even more afraid at night, in front there are beggars and the hotel locks the doors. Summary: don't go! They had to give me back 65.00 because there is no water, let's see.
Krista
Staff great, clean rooms. Very busy hotel for the time of year so need to be patient for the breakfast and the elevators.
Yuliia
Pros:
Price;
Very close to Manhattan – a big advantage for sightseeing;
Convenient location;
Brand new and clean hotel;
Comfortable rooms equipped with everything needed for a family stay;
Easy to find and convenient to reach from the airport;
Friendly staff;
Cons:
The area around the hotel is quite dirty;
One day we requested housekeeping to come 20 minutes later than their arrival time, but no one came, the towels were not changed, and trash was left in the room.
The hotel’s boiler broke on Christmas Eve and Christmas morning, so no one could take a shower or bath. While this was an unforeseen circumstance, it was uncomfortable.
Breakfast time is crowded. People have to stand in the aisles, as there are not enough seats for all guests. The hotel has 14 floors and approximately 1,400 rooms, while the breakfast area only has about 30–50 seats. During peak season, this means waiting in line for breakfast and then looking for a place to sit. One way to solve this is to take breakfast to your room, but then you need to use the elevator, which can also take time due to long waits and high number of guests.
Price;
Very close to Manhattan – a big advantage for sightseeing;
Convenient location;
Brand new and clean hotel;
Comfortable rooms equipped with everything needed for a family stay;
Easy to find and convenient to reach from the airport;
Friendly staff;
Cons:
The area around the hotel is quite dirty;
One day we requested housekeeping to come 20 minutes later than their arrival time, but no one came, the towels were not changed, and trash was left in the room.
The hotel’s boiler broke on Christmas Eve and Christmas morning, so no one could take a shower or bath. While this was an unforeseen circumstance, it was uncomfortable.
Breakfast time is crowded. People have to stand in the aisles, as there are not enough seats for all guests. The hotel has 14 floors and approximately 1,400 rooms, while the breakfast area only has about 30–50 seats. During peak season, this means waiting in line for breakfast and then looking for a place to sit. One way to solve this is to take breakfast to your room, but then you need to use the elevator, which can also take time due to long waits and high number of guests.
Eduardo
Excellent
Melissa
Room was spotless. Breakfast was very busy, but tasty with a lot of great options. The staff were incredible and very accommodating. They were able to give us a room much earlier than the usual check-in time, and even store our luggage after check-out on the last day. We only had a couple issues with the elevators, since we were on the top floor and they were always busy. Overall, great stay
Kerry
Very noisy location. Breakfast was packed with no where to sit. Food quality was ok. Valet parking was easy to navigate and staff were nice.
Lucia
The room was pretty clean, breakfast very good. The location was great, very few stops from main touristic sights, but the neighborhood didn’t feel safe, the walk to/from the subway station didn’t feel safe.
Nihanjali
-
Daniel
Perfect location, hard working and friendly staff - very busy hotel but the staff works non-stop to keep it functional and clean!
chris
Room was clean. Staff was friendly. The breakfast was really good for a complimentary breakfast. Also enjoyed the complimentary hot chocolate bar.
Definitely would stay here again.
Definitely would stay here again.
lori
Kind, helpful, informative staff at check in. Bathroom very clean.
Kimberly
Staff were very courteous and helpful
Adedeji
Great
Location & surroundings
Residence Inn by Marriott New York Queens
38-38 9th St, Queens, United States
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Residence Inn by Marriott New York Queens
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