Romana Hotel - NYC

2/10

Poor

20 Jul 2026

Yassine

Do not go there cause they have hidden fees and the staff very unprofessional

2/10

Poor

19 Jul 2026

Cheryl

Don’t trust the photos they posts online to sell the room. The hotel lobby was disgustingly dirty and, so were the washrooms. My experience with Romana Hotel staff was TERRIBLE as well! The location is in a bad area as I saw people doing drugs and drinking alcohol. They played their loud music all night long and you could hear it in the hotel.
My wallet was stolen during my trip, so I had no credit card to put a hundred dollar deposit on the room. However, I had cash but they wouldn’t accept it. I was travelling with my young child and they didn’t seem to care to accommodate us. I had to walk in the middle of the night in a rough area with my son to go rent another hotel. I would NEVER stay in this hotel! Other hotels were compassionate about my situation but this hotel was not.

Family_with_children

6/10

Pleasant

14 Jul 2026

Gilda

.

Partner

8/10

Excellent

13 Jul 2026

thimetis

No es un hotel 5 estrellas, pero es cómodo. Los alrededores dan un poco de temor, pero no tuvimos problemas. Para estancias cortas está bien .

Partner

10/10

Exceptional

07 Jul 2026

Jack

Excellent been here before and coming back again

Self

10/10

Exceptional

04 Jul 2026

Audrey

Out of all the hotels I have stayed in for the past 8 days on my cross-country drive, this was my favorite. I slept the best here, and the mezzanine with its tables and chairs to do work was supremely helpful! I also appreciated the sitting area in the lobby downstairs.

My only complaints were that a maid forgot to give me hand soap, but the receptionist compensated that deficiency by providing me with three or four hand soaps, and that the stairs leading to the parking lot outside are disgusting and need to be cleaned. The soles of my shoes were sticking to the floor after a walk down there.

Davian at the reception was particularly nice and helpful.

Self

6/10

Pleasant

02 Jul 2026

Jinus Jose

You get what you pay for

Friends

8/10

Excellent

01 Jul 2026

Graham

Good spacious rooms with air conditioning, easy access to subway about 5 mins away and there are delish and fast food outlets in the local area within minutes. Rates were okay for new York and only 10-15mins to midtown Manhattan

Friends_and_family Friends

10/10

Exceptional

01 Jul 2026

Gaines

You just have to ask them without assuming they can't help you. they are willing to help their guests.

Family_with_children

6/10

Pleasant

28 Jun 2026

Kelly

In our 5 nights there, cleaners didn’t come once. No fresh towels, sheets- anything. Only had 3 pillows and they were all awful. I’m was the size of a shoe box. Paint was sagging down which we assumed was from a water leak? All to say that you should absolutely spend the extra money to stay somewhere nicer.

Partner

6/10

Pleasant

24 Jun 2026

Marcus

The hotel offers standard rooms and basic amenities, with no notable features or additional services.

Self

8/10

Excellent

24 Jun 2026

Patrice

Location was close to access public transportation. Staff were helpful. Room wasn’t cleaned during our stay. Keycard stopped working once but they said it was due to it being placed close to a cellphone. Overall not a bad stay.

Partner

6/10

Pleasant

23 Jun 2026

Hector

Para hacer turismo en New York está bien ya que está a 5 minutos caminando de una estación del tren. Lo que noté es que el área de noche no es muy seguro pero hay una guagua que te deja en la misma esquina del hotel. En limpieza, no limpian tu habitación hasta el día del checkout y sinceramente solo vi una persona de limpieza para todo el hotel. De mi parte no vuelvo para ese hotel y más por esa área.

Partner

8/10

Excellent

23 Jun 2026

Emmanuel

It was good for the cost.

Partner

2/10

Poor

21 Jun 2026

Dino

I had an issue from the beginning. I tried to change the check in date and for a week I was unable to contact the desk. There was no answer on number on the app and on the contact email. I lost the reservation in the end. I have used the app before with no problems, the contact info on the hotel details was of no help. Very disappointing experience

Self

8/10

Excellent

21 Jun 2026

Deanna

We stayed up in the penthouse and lo and behold there was a HUGE LOUD PARTY on the Rooftop without notification which we weren't even allowed to use the rooftop or the balcony that came with the room so what was point of the penthouse? We were able to downgrade and move to a tiny room on the second floor which much quieter so.....

Partner

6/10

Pleasant

14 Jun 2026

CI

A little bit far away from the metro station

Family

4/10

Poor

12 Jun 2026

Daniel

Most of the breakfast area was out of commission, they cancelled my booking without calling, and told me they were overbooked and downgraded my room. The room was very small compared to the original booking and didn't have the same size bed, had a slightly sour smell, and there were strobe lights attached to the building directly outside my window.

Self

8/10

Excellent

11 Jun 2026

Keimelyn

All good!

Friends

4/10

Poor

10 Jun 2026

Antonio

Run down, deterioration of appliances (wall sockets, toilets, cracked and moldy bathtub). Not cleaned properly. On the edge of a high crime neighborhood The staff were friendly. At least the price could've been lower for what's offered.

Self

2/10

Poor

04 Jun 2026

Reynaldo

El lobby sin calefacción, un ascensor malogrado, personal no se abastece, mubles deteriorados

Family

10/10

Exceptional

01 Jun 2026

NEMANJA

Aamazing

Partner

6/10

Pleasant

31 May 2026

Linh

Location was fine, it’s a 5 minute walk from the closest subway. There was only one working elevator and there was no room to store your bags if you arrived early. So all of the bags were just sitting in the lobby area if you needed to leave it somewhere and explore the city while waiting for check in time. Not sure what was going on but the hotel collected an extra $100 along with the $30 fee as explained by hotels.com. Clerk didn’t say why they were charging another $100, so if you think your stay is gonna be like 289, it’ll be closer to 389 with the extra unknown fee at check in.

Friends_and_family Friends

8/10

Excellent

30 May 2026

Argenis

It’s clean and quiet place too

Self

8/10

Excellent

28 May 2026

Rohan

Everything was good except the WiFi connection. It was poor in our room.

Partner

6/10

Pleasant

25 May 2026

Dan

It was okay.

Partner

8/10

Excellent

21 May 2026

Arnold

Old hotel but room was clean. No housekeeping for my room during my three day stay. Light over bathroom sink was out, and was not fixed despite my report to desk. Positives: short walk to subway, and many fast food restaurants within a five minute walk. Price was great.

Self

4/10

Poor

21 May 2026

LeRoy

Tv was broken upon check in to the room. Not replaced during our 2 day stay.

Self

6/10

Pleasant

18 May 2026

Kathryn

The lobby was full of trash bags. The room was adequate and clean. It is right next to a large housing project. Neighborhood a little sketchy. I planned my days so I was not out at night. Because of the neighborhood I would not recommend to someone who is not familiar with NY.

Self

6/10

Pleasant

18 May 2026

Tyler

You get what you pay for. I stayed here and was happy about the price and location. Once I arrived, the front revolving door was broken, my key fob worked a couple times, and my room didn’t have a way to keep the blinds completely shut. Also, my last night there I was trying to sleep but heard loud banging at 11pm at night (sounded like a door was being replaced) I called the front desk to notify them and the noise kept occurring. Wouldn’t stay here again.

Self

10/10

Exceptional

18 May 2026

Kimberly

Bien

6/10

Pleasant

16 May 2026

Pavel

It was average

8/10

Excellent

16 May 2026

Mohammad Umar

Had a great stay, rooms were excellent and clean. The only reason I gave 4 stars was because there was only 1 elevator working and it was slow and lobby was unorganized.

6/10

Pleasant

15 May 2026

Ryan

You get wha you pay for very basic, no iron and ironing board.

6/10

Pleasant

15 May 2026

Linda

There is a roof top deck just not accessible.

Business

2/10

Poor

15 May 2026

Effrosyni

Not good

4/10

Poor

15 May 2026

SYD AHEMAD

So worst hotel ive ever seen in my entir life.

Family

10/10

Exceptional

14 May 2026

Leonardo

Good

10/10

Exceptional

14 May 2026

franklyn

Good experience

10/10

Exceptional

14 May 2026

james

Clean room great location

6/10

Pleasant

12 May 2026

Kazi

Yes

Family_with_children

10/10

Exceptional

27 Apr 2026

Shamieka

I stayed for 1 night and it served its purpose well. The staff was friendly, kind, and nice to talk too. Room was clean and that is all I need. Neighborhood wasn't the greatest but that was the least of my worries. The parking is annoying though. I was blessed to find street parking so I didn’t have to pay to park in the lot.

10/10

Exceptional

26 Apr 2026

Debbie

Clean room nice staff great place !!

2/10

Poor

20 Apr 2026

Irving

This hotel I believe is used as a homeless shelter as well

Partner

4/10

Poor

19 Apr 2026

Marvlyn

No microwave in bedroom. Needed to take my exam in my room no table or chair. Coffee area had no hot water for tea. Had to go to the corner store for almost everything.

Self

6/10

Pleasant

19 Apr 2026

Adam

AC worked once i reset the power cord surge protector. Front staff ladybwas nice but overwhelmed at 3 pm check in. Each reservation takes 10-15 minutes minimum. Mine took 30 because she had to text and call the hotel owner over a seperate \"emergency \". Allow for a wide window to check in and early checkin is not allowed.

Location was good with quick food delivery. Hotel has NO BREAKFAST. 5 minute walk to subway.

Friends_and_family Family

4/10

Poor

05 Apr 2026

Gurjot

There was no hot water in taps. We stayed there for 2 night and showered with ice cold water.

Partner

6/10

Pleasant

31 Mar 2026

Juan

Parking was a hastle, they have a small parking lot but charge 30 dollars extra a night. No where does it say or have a policy that states that we habe to pay for parking. We payed cause we had no choice. Room was ok dou. Wont be staying again.

Partner

8/10

Excellent

29 Mar 2026

Sunil

Yes Restaurants were good,

Self

10/10

Exceptional

20 Mar 2026

Ramata

easy to find and close to metro station

Friends

6/10

Pleasant

19 Mar 2026

Davis

Very shady neighborhood.

2/10

Poor

15 Mar 2026

Zachary

No they only gave us parking because the room we had someone was already in it and had to switch rooms

10/10

Exceptional

07 Mar 2026

Bill

Great value

Partner

10/10

Exceptional

23 Jan 2026

Armando

The staff is excellent. They greet you with a smile. The manager is very attentive and does his best to help you with any concerns. Parking is $30 unless you wish chance parking outside within the area. Rooms were very clean and in order. Unfortunately people smoke in their rooms but their is no control over this.

Leisure Partner

10/10

Exceptional

07 Jan 2026

Himashi

Good

4/10

Poor

03 Jan 2026

Jorg

El tamaño de la habitación es grande para ser NY eso es un punto positivo. Lo terrible fue que nunca limpiaron la habitación en todos los días que estuve, la puerta no funcionó nunca de la manera correcta. No cerraba con llave o a veces ni siquiera abría. Ni hasta los mismos empleados del hotel pudieron abrirla. Un día llegué a media noche y no abría la puerta y no había nadie quien pudiera abrirla. Tuve que esperar minutos intentando y intentando hasta que la puerta reaccionó y se abrió. Eso si el personal siempre fue amable pero esas cosas hacen que le baje la puntuación

Leisure Partner

10/10

Exceptional

02 Jan 2026

Vishnu

I have just checked into the hotel, and the first thing I can say is—don’t always believe everything you read in reviews. Based on what I saw online, I had little to no expectations, but from the moment I checked in to actually lying down in my room, this place has drastically surpassed my expectations.

The front desk staff was extremely friendly, which was the complete opposite of what many reviews mentioned. Check-in took less than five minutes—again, the opposite of what I read. Upon entering my room, everything was clean, the bed is extremely large and very comfortable, and the view from the 9th floor is absolutely breathtaking.

I’ll provide another update at the end of my stay, but as of now, I can proudly say that I would absolutely stay here again and highly recommend it to my friends.

Leisure Partner

8/10

Excellent

02 Jan 2026

Martin

Bel endroit mais l hôtel aurais besoin de rafraîchissement

Partner

8/10

Excellent

28 Dec 2025

Diana

Beds could have been better

Leisure Partner

10/10

Exceptional

27 Dec 2025

IKE

ROOM SPOTLESS AND STAFF GREAT

Business Self

8/10

Excellent

22 Dec 2025

Paul

Room was relatively clean. Bathroom was nice, shower was alright a few spots, but overall nice shower with good water pressure. Neighborhood was alright, recommend for people traveling in groups. Staff were nice and quick with fulfilling requests.

6/10

Pleasant

21 Dec 2025

Robard

Building needs upkeep.

Business Self

2/10

Poor

20 Dec 2025

Habib

no one said you got to pay for parking. and no shower gel or shampoo inside the room!! you cannot park anyway. room was freezing and temperature was 60 inside the room!!! not clean at all

Leisure Partner

6/10

Pleasant

19 Dec 2025

Larissa

Hotel was ok. The location wasn't good, a bit dangerous but there was always police around. The location was convenient because was 5 min was from the subway station, and 20 min away from any main attractions.
The very very bad thing is that the hotel didn't have HOT WATER. It would be warm and not hot. We complaint but they said the whole hotel was like this and not only the room we were in. Was extra bad because was December and temperatures were -7C celcius.

Partner

10/10

Exceptional

18 Dec 2025

Brian

The staff was very nice

Self

2/10

Poor

17 Dec 2025

Carlos

Room was neglected water was never hot heater or AC didn’t work

Leisure Partner

2/10

Poor

15 Dec 2025

Madison

My boyfriend and I stayed here because we were on a budget and visiting NYC during one of the most expensive times of the year—right before Christmas. Take this as your sign to spend the extra money and stay literally anywhere else.

We should’ve known it was a bad idea the moment we were dropped off from the airport and turned onto a street that felt extremely unsafe. The hotel is in a very sketchy area, with visible signs of crime, which immediately made us uncomfortable.

When we arrived to check in, the front desk attendant was on the phone giggling with her friend and didn’t acknowledge us at all until I finally had to ask, “Sorry, is this where we’re supposed to check in?” That pretty much set the tone.

Somehow it got worse. Our room number was written on the door with a literal Sharpie, our room was not cleaned once during our entire four-day stay, and it took about 15 minutes for the hot water to work in the shower every time. No housekeeping, no towel refresh—nothing.

Unless you’re absolutely desperate and have no other option, do yourself a favour and book somewhere else.

Leisure Partner

4/10

Poor

15 Dec 2025

Jennifer

You get 1 pillow and they won’t give you anymore no matter how many times you ask. Don’t bother asking to check in early.

2/10

Poor

15 Dec 2025

Juan

Our stay at this hotel was extremely disappointing. From the moment we arrived, the check-in process set the tone. The front desk staff member was wearing large headphones, focused on her phone, and ignored guests waiting at the desk for several minutes. When we finally received our room keys, they didn’t work. Instead of resolving the issue herself, she sent another staff member to swap one of the keys.

Later, when we asked for breakfast recommendations nearby, her response was simply: “Google has recommendations.” This lack of hospitality was shocking. To make matters worse, on our first night, we were woken up at 1 a.m. by hotel staff loudly arguing with a guest right outside our door because of a payment issue.

Overall, this was one of the worst hotel experiences we’ve ever had. The lack of professionalism, poor customer service, and disruptive environment made our stay unpleasant from start to finish.

Leisure Partner

6/10

Pleasant

15 Dec 2025

Froken

Front desk: Servicio pésimo. No son serviciales, no resuelven, una actitud muy fea.

Cobraron dinero de más y no nos dieron el cuarto con las camas como lo habíamos reservado.

Nos habían confirmado que incluía desayuno y tampoco fue cierto.

Friends_and_family Family

2/10

Poor

13 Dec 2025

Rosa C

We stayed 7 days the room was never been clean evem that it waa requested, the front desk were not there,
Besides the AC was set to 85 too hot, also very noise!!
Worst hotel ever it should be remove from expedia list.
Before I forget they charged me 90 dlls more informing it was something.from expedia, but charge said property, need to clarify with expedia

Leisure Family

6/10

Pleasant

12 Dec 2025

Ashley

Staff was very friendly and helpful. Unfortunately our room did not have heat and a space heater was brought in the room for our stay. Water was also barely lukewarm. However, it was a quiet and spacious stay and easy to commute to all of New York

Leisure Partner

10/10

Exceptional

12 Dec 2025

Nina

Very clean room, staff very friendly.

Friends_and_family Family

2/10

Poor

11 Dec 2025

Tess

I wrote that I needed a crib for our 10 month old….. and this hotel doesn’t offer crib services of any kind.. we’ve been travelling for several hours and have never been to NYC before…. Check in and don’t have anywhere for our baby to sleep….. very exhausted, uncomfortable and very upset.

Leisure Family_with_children

8/10

Excellent

10 Dec 2025

kenneth

Hotel was good, close to subway. Enjoyed hotel. Thec2 block walk to subway was a scary adventure each night.

Leisure Partner

4/10

Poor

07 Dec 2025

Luke Charles

An additional fee to check in early, when the room is available is just greedy. You had approximately 20 people sitting in the lobby waiting hours for rooms that you said were ready and available. The shower could also be improved. The hot water took a long time to get warm-not hot, which is especially problematic during winter in New York.

Business Self

10/10

Exceptional

07 Dec 2025

Laishalee

Everything good great service

Friends_and_family Family

2/10

Poor

05 Dec 2025

Sandra

This hotel is super dirty, they do not clean the rooms unless you ask them too, The pillows and bed sheets have blood stains, the workers are very rude they basically ignore you, they do not have any water to drink not even vending machines, the ac hardly works, and the space in the rooms is very limited. DO NOT RECOMMEND.

Business Friends

4/10

Poor

04 Dec 2025

Anne

Found out our room didn't lock after unpacking everything, had to move to a worse room than we paid for

Leisure Partner

6/10

Pleasant

30 Nov 2025

Sashi

room good.

2/10

Poor

28 Nov 2025

Sian

Nothing

Business Self

10/10

Exceptional

26 Nov 2025

Rashon

Room was incredibly good for the price.

Leisure Partner

10/10

Exceptional

25 Nov 2025

Benny

Crazy but you get what you pay for

Business Self

10/10

Exceptional

23 Nov 2025

Alexander

It’s a descent place to stay. Like the location is very convenient and so close to public transportation. I’ll stay here again in the future and would recommend to all my friends and family. Thank you.

Leisure Partner

8/10

Excellent

20 Nov 2025

David

Clean room. Neighborhood at night is not for Shook One’s.

Leisure Self

4/10

Poor

18 Nov 2025

Tyler

Smelled like someone was smoking in the room before me and I could not air it out.

Self

4/10

Poor

17 Nov 2025

Rocio

If you don’t care about the condition of your room/stay then it’s a good hotel for a cheap price. You get what you pay for. Walls were chipped and dirty, the paint job looks like a 3 year old did it, the bathtub had several chips on the side, No room service or house cleaning. Not even a phone to call for extra towels or toiletries. The front door doesn’t even work and you have to use the side door. The hotel reeks of cigarettes so bad. The “rooftop” level is closed off but hey, we had a roof over our heads and it was okay but this establishment is not very clean. The lobby trash was full to the brim oh and also… they had no hot water and when they did it took over 10 min to warm up. Overall it served its purpose so I’m not mad at it but for sure next time I will take my business somewhere else or across the street lol. A plus was definitely that we could leave our luggage’s after check out for no extra charge!

Business Partner

6/10

Pleasant

17 Nov 2025

kathleen

It was a good thing there was a subway station within walking distance, but the hotel/room itself could’ve used improvements ex: my curtains couldn’t fully cover the window so there was a big gap my entire stay.

Leisure Self

8/10

Excellent

15 Nov 2025

Alex

It was a good hotel its just the location was bad and so was the price on the parking

Leisure Partner

10/10

Exceptional

10 Nov 2025

Thalia

The room was neat and clean.. but they need to sign

4/10

Poor

09 Nov 2025

Robin Winder

The cleanliness of the property was decent, the location was good the price was okay. But for the amount of money I paid I expected a little more.

At the time of check-in the front desk personnel told me that I owed $150 that was due at the property during check-in.... I told her that my booking receipt said it was going to be $75 so she switched it to the mount on the booking receipt.

The room had a sun shade but it did not have curtains making the room very bright at night.

The area around the hotel is very noisy.

there was no turn down service at this hotel for the 5-day stay.

We had to chase down the cleaning later for towels on several occasions. At one point they did not bother to put the towels in the bathroom they just threw them on the bed and they only took out the trash once.

We found a baby cockroach crawling around the bathroom sink.
To which I took photos off.

The room locked mini amenities, there was no closet nowhere to hang the clothes, no ironing board, no iron, & no hair dryer.

I asked the front desk regarding an iron, they let me borrow an iron but they said that they did not have or carry ironing boards.

The hallway seem to be pretty noisy at night until early hours of the morning.
We paid almost $700 for five nights, the price did not match the quality of service. This is not a chain hotel. it seems to be privately owned therefore they lack a lot of basic amenities. Very very basic.
Definitely would not be staying here ever again.

Leisure Partner

2/10

Poor

09 Nov 2025

Sheri

Honestly this is a horrible place. Cranky people at front desk, pot smell filled the check in area because the front door was open while guest were smoking it right outside.. After check in we went out. When we came back our room smelt of strong cigarette smoke even tho it says it's a no smoking hotel. Front desk guy said no one was in our room, then where did the smoke come from?? Asked for extra pillows cause they only give you one, but the guy said no because it was late and the maids weren't there. Rooms were very small and very out dated. Just gross. Toilet seat paint was peeled. Dirty walls. Please don't stay here!

Leisure Partner

2/10

Poor

07 Nov 2025

Miguel

The room didn’t have hangers to hang clothes. Don’t be deceived by the pics it’s not worth it I would rather go to the doubletree on the next street over

Leisure Self

2/10

Poor

07 Nov 2025

ROIVANA

“Terrible hotel with no infrastructure at all. There wasn’t even water available to buy. I do not recommend it under any circumstances!! They did not refund the deposit.”

8/10

Excellent

06 Nov 2025

Troy

Actually a really nice place and was skeptical because I stayed at the one across before and that one was ehh, but this hotel was actually pretty nice!!! Google reviews didn’t do it justice and neither was it updated!

Leisure Friends

10/10

Exceptional

04 Nov 2025

Zhiyi

Convenient to visit landmarks in New York City.

6/10

Pleasant

03 Nov 2025

Gabriel

Room was okay but there were tears in the lamp shades and the main light above the door was not working. No plug for sink. Also, nowhere at hotel to get drinking water so had to buy it from convenience store round the corner as the water machine in lobby not working. Front desk staff could have presented a more helpful attitude.

Leisure Self

8/10

Excellent

30 Oct 2025

Eric

It was great for the price, if you’re looking for a place just to crash while in NYC 👍👍. The room was very small but clean. It’s right near the subway so it’s only minutes to get into Manhattan and there’s a few restaurants around to grab a quick bite. But if you’re looking for high end with a lot of amenities this may not be the place for you.

Leisure Self

10/10

Exceptional

30 Oct 2025

Maria

Muy bien

6/10

Pleasant

29 Oct 2025

Corey

This was a fine place to stay. In the listing they advertised the room as a King bed but it’s definitely a Double. It said there would be a coffeemaker which wasn’t true. Those things didn’t wreck or stay, but just tell the truth about what you offer. We had to ask for a second pillow and towel set, only 1 provided in a booking for 2 adults. We got a good night’s sleep and the location offers easy subway access.

Friends_and_family Friends