Name: DoubleTree by Hilton Long Island City, NY
Address: 38-15 9th Street, Long Island City, 11101, US

10/10

Exceptional

12 Jul 2026

Steve

Conveniently located to provide access across NYC. The in/out valet was accommodating to work with for our week's stay. The on site restaurant, bar, and gym were nice amenities to have available. The corner grocery store was only at the end ofvthe block. Laundry service was not on site, but if needed only a block over. Room's were somewhat smaller than what I am use to for Doubletree. The cookies were good as usual. 20 min from LGA and about 30 min JFK.

Family

6/10

Pleasant

11 Jul 2026

Marangelis

The hotel is nice and clean. The area is not the best though. They have street parking or valet for $55 per day. You can take the subway near by, but it is not a safe neighborhood, so I wouldn’t be staying again. The room was comfortable.

Family_with_children

10/10

Exceptional

27 Jun 2026

Octavia M

Room was clean, staff were friendly. We enjoyed our stay.

Friends

10/10

Exceptional

27 Jun 2026

Megha

Amazing staff

10/10

Exceptional

19 Jun 2026

Melanie

Excellent and good value

Self

2/10

Poor

15 Jun 2026

JohnLuke

Horrible

Family_with_children

6/10

Pleasant

13 Jun 2026

Daniel

The hotel would have been a complete 5 star, but the noise from adjoining rooms and above were ridiculously noisy. We could hear voices all night long from the room above us.
Hard to sleep.

Partner

10/10

Exceptional

26 May 2026

Gabriel

My stay here was amazing! When we arrived we were prepared to leave our luggage and get checked in at 3pm. However, they gave us super early check in complementary. Mohammed was the one helping us and he was super nice, professional, and accommodating. Gave us cookies upon check in also. Cannot say enough great things. Our room was clean, a little small but perfect for 2 people, had everything we needed. The location was great as we were 11 minutes from the train, 20 minutes from LaGuardia airport, and the corner stores that are close to the building were a perk. Great experience, I highly recommend!

Partner

6/10

Pleasant

20 May 2026

Christopher

Breakfast as advertised as included in our price, kt wasn’t which was not ideal having to spend more money.

The house keeping staff where great providing fresh towels everyday, Ali though our body wash wasn’t replaced upon our arrival so we didn’t have any until the next day where we had to ask at reception.

Partner

4/10

Poor

20 May 2026

Kiersten

The hotel was clean and was only a 10min walk to the subway, but everything else was not a good experience. The rooms are much smaller than pictured and was nearly impossible for 4 people, the room basically has space for the two beds and that's it. The worst part was the staff, we had an on-going issue of the room below ours having a screaming argument that came through the vents loud and clear, we called front desk and got hung up on multiple times and when we continued to call because we could hear threats being made, they lied and told us they had the guest moved as if we couldn't still hear them. This went on for several hours and even after about 5 calls to the front desk due to safety concerns for the woman in that room, as well as the consistent noise, nothing was done and the manager at check out was less than interested in listening to our concerns.

Friends

2/10

Poor

17 May 2026

Nancy

You do not want to stay here. Horrible area and bed bugs! Our son got bit by many!

Family

10/10

Exceptional

16 May 2026

Padmavati

In room supplies like coffee creamer etc were very limited.
Lights were not dimmable.
TV didn’t have screen mirroring option.
Overall quite cramped.

Partner

10/10

Exceptional

06 May 2026

Michaela

The staff was very accommodating even letting me check in once my room was ready before the designated time. They were also very respons

10/10

Exceptional

30 Apr 2026

Tia

Was really happy with hotel overall but some very minor areas could’ve been cleaned more thoroughly. But had bed made fresh every day and good coffee in the morning.

Friends_and_family Family

8/10

Excellent

28 Apr 2026

Tina

All was very good.

Family

2/10

Poor

09 Apr 2026

James

Rooms clean & functional, but have adjoining doors to other rooms without insulation. You can hear EVERYTHING. We had our two boys 9 & 11 with us and the 2nd night a man and woman had full on s&x moaning, and screaming extremely inappropriate things and it was as if they were right next to us. We called the front desk and it stopped for a short while. Then restarted. They moved them. Two days later the same thing happened, so they moved us and gave us another room with the same set up, but they worked to ensure it didn't have anyone next to them. The hotel is located on a street in a very industrial/run down area. There were always lots of intoxicated people around the subway. The hotel is newer, but it doesn't offer many amenities and charges the highest amounts for breakfast we've ever seen at any hotel we've ever stayed out - by a lot. The staff was nice and worked hard to address our issues, but they explained there was only so much they could do until a fix for the doors could be done - and none are currently planned. It's a short subway ride to Manhattan - that is about the best part. I've never rated something so low before, and it's not because of the staff. It's the property developer/owner and hotel company that are to blame for the issue and ignoring it. My kids shouldn't have to hear \"I want to f- you like I'm a pedo...\" when they are trying to sleep. Even if it was without our kids it was not okay. Don't stay here. You can do much better.

Family_with_children

10/10

Exceptional

31 Mar 2026

Farid

Nice hotel,I will come back soon

Self

10/10

Exceptional

24 Feb 2026

Megan

Clan room, great staff, easy access to Train station. Enjoyable stay

Self

8/10

Excellent

19 Feb 2026

Vanessa

Room was clean, small but sufficient for one night.

10/10

Exceptional

17 Feb 2026

Surajit

Clean room

10/10

Exceptional

15 Feb 2026

Ava

Clean, nice showers

Leisure Partner

8/10

Excellent

15 Feb 2026

Lee

It was fine.

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Daniel

Mohammed is the man!

10/10

Exceptional

01 Feb 2026

Daniel

Mohammed made my stay pleasant by being prompt, professional and polite. I can't wait to return

10/10

Exceptional

25 Jan 2026

Ambrasia

The bathroom was my favorite room! Very clean, nice staff and alright workout room for out of towners!

Leisure Friends

10/10

Exceptional

24 Jan 2026

Matthew

10/10

4/10

Poor

20 Jan 2026

Farhad

The room was very clean overall, aside from an odd stain on the curtains. My biggest issue was how thin the walls were. I was placed in what seemed to be a family-style connecting unit, where you can move between two rooms, and the soundproofing was extremely poor. I could constantly hear the neighboring guests. On the other side, my neighbors played loud music repeatedly, to the point that I had to call the front desk to ask them to keep it down.

The location is about a 10-minute walk from the train station, which was convenient; however, had I known how thin the walls would be, I would not have booked this room. Additionally, late one night there was an odd, very loud clicking noise coming from the vents. It lasted for about an hour before randomly stopping and was loud enough to wake me up.

Despite these issues, the front desk and staff were incredibly kind and helpful.

6/10

Pleasant

17 Jan 2026

Mohamed

The room was very small

10/10

Exceptional

07 Jan 2026

Najya

Good

8/10

Excellent

30 Dec 2025

Erica

It was a nice stay.

10/10

Exceptional

28 Dec 2025

Omari

Nice

Leisure Family

2/10

Poor

23 Dec 2025

Rowah

There was no breakfast

10/10

Exceptional

23 Dec 2025

Adrianna

Cookies were really good

10/10

Exceptional

21 Dec 2025

Peter

Great room

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Joselid

Everything was great

Self

10/10

Exceptional

12 Dec 2025

Andrea

Everything was great! Would recommend. Subway es 5 min walking distance. Everyone was super nice and clean.

Friends

10/10

Exceptional

10 Dec 2025

Rafael

Good location.

10/10

Exceptional

08 Dec 2025

Andrea

Good hotel, good service

Partner

10/10

Exceptional

08 Dec 2025

Mohammed

Good

10/10

Exceptional

06 Dec 2025

Ashley

Room was clean and perfect for a couple stay

Partner

4/10

Poor

01 Dec 2025

Scott

Staff was excellent! Housekeeping excellent too. They were the easy part.

I could not believe that Hilton had cheap doors on the room. I could hear everything in the hall. Seriously.

Self

10/10

Exceptional

28 Nov 2025

Shantey

Upon emtry the staff was very courteous and welcomed my better and I with a warm welcome. The room was very cozy, spacious for two and spotless. We will be staying here again.

Partner

4/10

Poor

22 Nov 2025

Master

Floor was very loud i couldnt sleep. Staff on the floor juat talking on the phone loudly. Rooms were very small and tbere was no parking for guests thats a disappointment especially for guests on the road traveling like me. Front desk was very nice and helpful though.

6/10

Pleasant

19 Nov 2025

adriana

No tome desayuno

Business Self

8/10

Excellent

17 Nov 2025

Luis F

The room was good for 4 nites, we just needed a place to sleep and it was close to train stations

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Doreen

Staff clean room

4/10

Poor

15 Nov 2025

Frank

I stayed in room 706. Bath tub drainage was very slow. I was falsely accused and charged for breaking a light switch. Guests.... please do a thorough check of your room before you checkout.

Partner

2/10

Poor

09 Nov 2025

Matthew

Housekeeper walked into our room without knocking at DoubleTree by Hilton Long Island City, saw my partner naked, and lingered staring. Unforgivable. Front desk apologized, but 24+ hours later there’s no management response or corrective action. We’re done. I’m beyond incensed—will be reaching out to Hilton directly.

Partner

2/10

Poor

04 Nov 2025

Philip

There’s no pool. The staff members are either ineffectual and surly or excellent very little in between. There’s no bar something. Woung would expect from a Doubletree. The rooms are small and cramped. And the general manager is an arrogant jerk. He should be fired and driven out of the hotel with a whip. The staff overall is ineffectual and dopey.

Business Self

10/10

Exceptional

31 Oct 2025

Violet

We left before breakfast, very courteous and helpful stsff

Partner

10/10

Exceptional

29 Oct 2025

martin

Newer hotel
Good room service
$9 uber to subway station
15 minute subway ride to Manhattan
Good coffee shop

Leisure Partner

4/10

Poor

28 Oct 2025

Philip

This should not be called a DoubleTree. No pool. No bar. No restaurant. But at least it’s expensive

Business Self

10/10

Exceptional

23 Oct 2025

Jerry

Room was good. Enjoyed my stay.

Seemed to be a lot of hair on the floor that did not get vacuumed. Dropped my towel, and it had several long hairs (not mine) on it when I picked it up.

8/10

Excellent

21 Oct 2025

ANTHONY

Convenient location

Business Family

8/10

Excellent

19 Oct 2025

Brian

Clean

Leisure Family

10/10

Exceptional

18 Oct 2025

Natalie

clean area with nice walkable distance to the subway. accommodating with bags and last minute booking.

Leisure

10/10

Exceptional

18 Oct 2025

Roman

No free breakfast, parking was 120$ for two nights.

Leisure Family

2/10

Poor

17 Oct 2025

Lilian

Nightmare on Floor 16

Unfortunately, this was a terrible experience and because the hotel was sold out, we were stuck in the room we got stuck with.
1) Missing hardware on the walls (1 missing in bathroom, one missing on the bedside lamp)
2) The shower had a lot hair on the wall....
3) No TV remote
4) A large square cut out in the ceiling OVER THE BED, to which a green bright light shining in our faces.
5) I think because of we were on the top floor and under that cut-out, we also heard whirring over our heads, which then became a high-pitch, and I'm talking dog whistle, anyone over 60 years old can't hear it, but we sure can't drown it out, type of noise.

At that point, I ask for the room to be switched. Can't, sold out. Fine, I ask for a TV remote for our TV, which they had to send someone back to our room 10 minutes later with the remote, but it did not drown the noise out.

5) We had an adjoining room to another family who we could hear every word being spoken starting at 7am.

We slept as much as we could from about 3am-8am and left immediately.

Partner

6/10

Pleasant

16 Oct 2025

Borislav

My stay in general was very pleasant. The only issue I come across was the cleaning - standards were poor. I think they just made the bed, change the towels, wipe the sink and emptied the bin. The room was dusty and floors needed vacuuming. On the second night the rooms was not made, so I had to regularly remind reception staff to alert for housekeeping to attend. The facilities were nice otherwise, staff was polite and friednly.

Leisure Self

2/10

Poor

15 Oct 2025

Ayla

The hotel management was very dishonest about the room fees and charged an extra $300 on top of the agreed upon price when the hotel was booked. The management was also very unprofessional and told our group that they would not speak with us because they do not have the energy to speak to us.

Friends_and_family Friends

10/10

Exceptional

10 Oct 2025

Kali

Great

Leisure

8/10

Excellent

10 Oct 2025

Shelly

very clean. SMALL rooms. Had to purchase breakfast. To get to subway was a little unnerving walking in certain areas. No shops or dining close.

Leisure Friends

6/10

Pleasant

10 Oct 2025

Giuliano

Area was very sketchy cookies where good

Business

10/10

Exceptional

10 Oct 2025

NILO

Friendly & efficient staff at the front desk. Our room was also very clean.

Leisure Family

2/10

Poor

07 Oct 2025

Makayla

I called the hotel to help me cancel and refund my stay as I accidentally booked the wrong day and was not able to make it. No efforts to remedy the situation or offer a refund and I didn't even get to stay here. 0/10 recommend!

10/10

Exceptional

07 Oct 2025

Paul John

It was good for the price.

Family

8/10

Excellent

06 Oct 2025

Shantay

Room was clean upon arrival, stayed with my sister and son room was a tad bit small but for the price worth it. Staff was very accommodating hotel was clean I enjoyed it

10/10

Exceptional

03 Oct 2025

JANICE

Yes

Leisure

6/10

Pleasant

03 Oct 2025

Christopher

Good room, nice property. Unfortunately, there was construction all around the property and it was very noises and wasn’t able to get the rest we were hoping. About 10 min walk from nearest subway.

Leisure Family_with_children

4/10

Poor

30 Sep 2025

ANGELA

Ubereats was not allowed up, being on a cane and told to come down was difficult. No refrigerators and no microwaves. For the price of each night this should have been a standard so a person could store the night price water from the vending machines. The breakfast is extra, a place like “Doubletree Hilton” you would think breakfast is included but not here. Upon arrival despite being told there was valet parking I had to the next hotel for parking and then walk back (again this was not convenient being on a cane and with and 84 year old guest). The room shades were open which was fine but the wall and bed was less than a foot of space making it difficult to nearly impossible to get to the chain to close the shade. Why could I see the shape of the person through the glass in the BATHROOM from the BEDROOM!!!! I have never been in a place that had a bathroom exposed like that. Where was any type of safety bar in the shower for the hotel’s own insurance in case someone slipped? Very low room lighting. The space for the toilet and the sharp silver thing where the toilet tissue was ridiculously tight and I kept getting my leg cut! Everything was tightly spaced in the double room and definitely not worth the nightly room price which I was convinced of once the giant rat crossed in front of my car upon arrival after an 18 hour drive only to be told park at the next hotel and walk back! Over priced, and the red seating looks like a matted male body part in the lobby.

Business_and_leisure Family

10/10

Exceptional

26 Sep 2025

Monterey

Pretty good hotel. Decent location, wingstop walking distance.

Business_and_leisure Friends

10/10

Exceptional

26 Sep 2025

Jennifer

The hotel was clean and comfortable. Staff was excellent. I had a small issue with the bathroom door that was repaired immediately. Close to Subway station.

2/10

Poor

26 Sep 2025

Erik

Dirty room, noisy, dusty curtains. The shower had stains.

Leisure Self

2/10

Poor

25 Sep 2025

elaine

They do not provide water

10/10

Exceptional

24 Sep 2025

Alexander

Proximity to Manhattan

2/10

Poor

23 Sep 2025

Julie

My stay at the DoubleTree in New York was abysmal. The shower handle was broken and kept falling off. When maintenance came, they “fixed” it so that it only produced freezing cold water. I was forced to take an ice-cold shower that 1st night. The next morning, another attempt to repair it failed, and only then was I moved to a different room. Even then, the rooms lacked basic amenities such as a fridge or microwave. For a hotel of this brand, the experience was extremely disappointing and unacceptable.

Business Self

10/10

Exceptional

22 Sep 2025

William

The actual hotel and hotel property is nice, the area around Long Island City can be a bit sketchy. Overall our stay was 10/10, the location is super close to Manhattan and other very popular areas. Would recommend to others.

Leisure Partner

8/10

Excellent

20 Sep 2025

Syed Riaz Ali

The area was not nice. The hotel entrance was like 2 or 3 star hotel...

8/10

Excellent

20 Sep 2025

Charles

Street noise before 7A.M. Take some earplugs if you are given a lower floor room.

2/10

Poor

16 Sep 2025

Vijay

Horrible Stay

The toilet was clogged, they came out at midnight unclogging it. then next day it happened again. We switched rooms, Next day only 1 bed out of 2 was made. Telling us we had stuff on the floor and they did not to open our bag? What does that have to do with our room being clean? We paid around $300 for a horrible stay, not the doubletree we are used to.

Friends_and_family Friends

10/10

Exceptional

14 Sep 2025

Euclyn

Second time staying here. My fav place to stay when I need a hotel outside of manhattan

Leisure Self

10/10

Exceptional

12 Sep 2025

Chorrae

Thank you

Leisure Self

6/10

Pleasant

12 Sep 2025

Michael

I stayed here because it was close to the venue for a wedding I attended. It felt safe enough, and it was clean, so it delivered ultimately on my two requirements for a hotel. That being said, it faces a giant power plant and is in a \"struggling\" part of Queens. It was generally quiet, but every 1.5 hours or so, there would be a lot of honking from the cars on the street below, and it woke me up a few times.

Leisure Self

6/10

Pleasant

11 Sep 2025

Tom

Room to small, claustrophobic. No ice bucket. Dirty glasses. Glass door to bathroom.

Business_and_leisure Family

6/10

Pleasant

07 Sep 2025

Phoebe

The wall is very thin, you can hear clearly what people next door are saying. Not much stuff around the area, need to walk 15min to the closest subway station and commerce area.

Leisure Self

10/10

Exceptional

06 Sep 2025

Jordan

Hotel overall was great, just can get noisy at night because of the area

Leisure Friends

8/10

Excellent

02 Sep 2025

Mario

Nice hotel

2/10

Poor

01 Sep 2025

Stacy

Hotel is in an awful neighborhood. Limited food and shops. Have to walk through sketchy neighbors to get to the subway.

Hotel itself was undesirable. Thin walls so you can hear everything. Especially the neighbors with the shared door to conjoin rooms. Constant car alarms and horns going off. Bathroom door is one of those sliding kind with a fogged glass window. You can hear, see and smell everything. One elevator was always no in use making it take forever to get up and down from your room.

If you still choose to book here make sure your room is not near the elevators. They beep all night long. People also have zero self awareness while they wait for elevators and do not stay remotely quiet no matter the hour.

Leisure Partner

10/10

Exceptional

15 Aug 2025

Gladston

Good hotel at a great price

Leisure Friends

10/10

Exceptional

14 Aug 2025

EDNA

Staff was great

Leisure

2/10

Poor

10 Aug 2025

Clayton

The ad said it had a microwave and it didn't, there was no minibar and the coffee maker was broken.

Leisure Family

10/10

Exceptional

08 Aug 2025

Nikita Larise

Would recommend

Leisure Family_with_children

2/10

Poor

03 Aug 2025

Daishanand

The major problem with this hotel is the lack of parking. It is located in a very busy/crowded neighborhood where parking is almost never available! We drove around for close to two hours to find a parking and even the valet was filled!! When we finally found parking, it was more than twenty minutes walking back to the hotel. We had to cut our stay at that hotel! When communicating with those working at the front desk they were not very helpful with suggestions on where to park. Although we lost money, our sanity is more important.

Partner

2/10

Poor

02 Aug 2025

Hsin Hsin

Worst hotel ever

The room was so small. And there is no fridge. I bought the milk for my kids. But they can not even drink it on the second day. And the towel and bed sheet are so dirty. This was the worst hotel ever.

Friends_and_family Family

8/10

Excellent

29 Jul 2025

Muhammad

Parking problem

2/10

Poor

29 Jul 2025

Hodjat

I booked a room to get a few hours of rest before my long flight, but unfortunately, the room faced the highway and was extremely noisy. I wasn’t able to sleep at all.

8/10

Excellent

27 Jul 2025

GONZALO

Small rooms

Friends_and_family Family

4/10

Poor

27 Jul 2025

Hugo

There was a party in the street and the music stopped at 2am cars are honking a lot. We hear everything that’s going on in our floor. No freezer in the room no wine cups

Leisure Partner

10/10

Exceptional

26 Jul 2025

Justin

Awesome

4/10

Poor

26 Jul 2025

Davonna

There was trash in the hallways, stains on the walls, our ceiling had a patch on the ceiling, getting off the elevators you would see trash and holes in the walls.

Leisure Partner