Name: Holiday Inn Express Long Island City E New York
Address: 52-09 31st Place, 31st Place, Long Island City, 11101, US

10/10

Exceptional

29 Jul 2026

Diego

Only downside is there’s 2 elevators for all 19 floors. 1 out of 2 nights we stayed, one was out of service. The 3rd elevator is used/locked all day for staff movement. Also breakfast says till 10 but at 940 everything was taken away so don’t plan to arrive after 930.

Shuttle to the subway was amazing! Drivers so kind, if you are trying to come or go between 11am and 5pm you need to take the bus. Beds were very comfortable, sheets and pillows perfect. Room clean, bathroom and showers great, they replaced towels without us asking, and even took the garbage we were accumulating and waiting to take out for us. Front desk staff were kind, housekeeping as well. We will 100% stay again.

10/10

Exceptional

29 Jul 2026

IFEANYI

The shuttle system is well organized and time management good...

6/10

Pleasant

28 Jul 2026

Stephanie

Clean room. Good proximity to the city. Slow elevators.

10/10

Exceptional

27 Jul 2026

Lisa

The room was clean, check in was easy, staff were super nice and helpful. My only complaint was the elevators, haha. There was a looooong wait every time or a workout going up the stairs. Location isn’t wonderful bc it’s not a place that’s great for walking to/from but a bus stop is just a few minutes walk and that transfers to subway stations to make access easy. Alternatively, you can sign up for the shuttle which takes you to the subway station.

10/10

Exceptional

26 Jul 2026

Jose

Stay was very welcoming, the breakfast was great, loved the cheesy omelette and potatoes. Always came back to a clean and cooled room plus our view to the bridge was awesome, definitely want to came back again soon.

6/10

Pleasant

24 Jul 2026

Amy

It was okay.

10/10

Exceptional

22 Jul 2026

Jackie

The front desk staff were so helpful and friendly . Both the room and bathroom were spotless and bigger than I’d expected (after having stayed in Manhattan lol.) the bed was comfortable: Definitely recommend

10/10

Exceptional

20 Jul 2026

Eileen

The room was clean and bed comfortable.

Family

10/10

Exceptional

19 Jul 2026

Zulaiam

El hotel está muy bonito, demasiado limpio, la habitación acogedora, tiene muy buena vista más si logras obtener una habitación de esquina pues es completamente en cristal y puedes ver el skyline desde la comodidad de tu cama, el desayuno estupendo, trabajan muchos latinos así que no hay problema si no sabes hablar inglés, todo estuvo estupendo y además el hotel tiene servicio de shuttle.

Friends

10/10

Exceptional

18 Jul 2026

Ann-Marie

Great hotel. Wonderful staff, rooms were clean, new with great amenities. Breakfast in the morning and shuttle to the subway available in the mornings and evenings. Location is a little sketchy, but hotel is very safe and it's a great place to stay that's close to Manhattan.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Gary

The room was wonderful. Overall a great hotel. We were lucky to have a beautiful view of the Manhattan skyline.
Staff was great and helpful. Bed was ok. Tips for potential guests:
1) be prepared to pay for a Lyft or Uber to and from subway stations, typically about $13-17 each way. It was a bit of an unexpected expense. It's about a mile to walk, and your feet will always be tired as a tourist in NYC. This will also cut into your tourism time. Count on taking at least an hour or so to get where you want to go, easily. We've stayed right in Manhattan before and felt like we got to see a lot more things last time. They have a courtesy shuttle, but was never available at the times we needed it. I think it stops at 11am and then again only from 5-9pm, and only goes to one station.
2) Breakfast is an absolute MADHOUSE. For a hotel that has so many rooms and floors, they are SEVERELY underprepared to handle a crowd. One station for food cannot handle hundreds of guests. They kept running out of things.
The staff worked tirelessly to keep it stocked but it was impossible for them. They should have a 2nd area for food, or have staff serve the guests. It would keep order in the area.
Breakfast and a free shuttle were two things that convinced me to try a hotel outside of Manhattan, and we feel like we should have just stayed in the city again.
Also, they need to get some bigger shower curtains. They don't cover the length of the shower and water will be all over the floor.

Partner

10/10

Exceptional

18 Jul 2026

Emma

Excelente

Family

6/10

Pleasant

18 Jul 2026

Gohar

For this price i would have got a much better place, it was far from main attractions, not super clean

Family_with_children

10/10

Exceptional

17 Jul 2026

Emmanuel

Very great hotel and at a great location for tourists. The driver is very amazing person

2/10

Poor

17 Jul 2026

Jasmine

I would love to write a review but we never got to actually stay at the hotel. Still waiting on a refund..
Also the front desk was not really welcoming or friendly.

Family_with_children

8/10

Excellent

16 Jul 2026

Randy Robert

The hotel is very clean and the staff is good. Specially the young man that works at night and the ladies that work at the cafeteria. The parking is a bit tricky because the spots are tight and being underground makes it hard to park. Also, the breakfast buffet can get packed and the food run out.

Self

8/10

Excellent

16 Jul 2026

Veronica

The hotel was a great value. The rooms were clean and comfortable. The breakfast was plentiful and quite good. We loved having check out at noon instead of 10am or 11am with most hotels. Travelers need to be aware that this area is not walkable-it's an industrial area. The hotel provides free shuttle service to the closest subway stop or an Uber is easily accessible. We were very please with our stay.

Family

10/10

Exceptional

15 Jul 2026

Tatiana

Me encato mi habitación y la vista espectacular me volvería a quedar todo muy limpio 10/10 gracias por todo

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Juan

The hotel is a good one, what we did not like was the surroundings.

Family_with_children

8/10

Excellent

15 Jul 2026

Kayla

Nice stay thank you all for a wonderful experience

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Lindsey

Excellent for this price point. Staff was extremely helpful and kind. Shuttle to subway was great. Breakfast was usual Holiday Inn fare, well stocked and reasonable variety. Hotel was clean inside and out.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Rubie

I will give 3 stars, during our check in, the receptionist lady is mean, she wasn’t very polite. The rooms were good, though my only issue about it was that our AC was noisy. Another issue that I have is that the doors often make noise. Every time a neighbor opens a door, and especially when someone accesses the utility room (which was across our room), we could hear the creaking from inside, even late at night. The breakfast menu in this hotel always stays consistent (or the same).

Family_with_children

10/10

Exceptional

13 Jul 2026

KAMILAH

It was ok it could have been better

6/10

Pleasant

13 Jul 2026

Maile

It was very clean and quiet. Rooms were not that spacious. Drinks were watered down. It is not close to a subway must ride the bus to the nearest subway which was 15 min away. They offered a shuttle but was not running 24 hours. Front desk was very nice. I would prefer to stay closer to a subway when in the city.

Family_with_children

10/10

Exceptional

12 Jul 2026

Terry

Loved our host Ketsia. She was very helpful and always smiling. Made us feel at home.

Partner

10/10

Exceptional

11 Jul 2026

Derek

We had a great stay at this hotel. The check-in process was exceptionally friendly, welcoming, and efficient, which made a fantastic first impression. The staff throughout our stay were amazing—helpful, attentive, and always friendly. Excellent service and a very positive experience overall. Would definitely stay again!

Family

10/10

Exceptional

10 Jul 2026

Ivelisse

¡Una experiencia excelente! El personal fue maravilloso y siempre dispuesto a ayudar. La habitación estaba muy limpia y cómoda, y disfrutamos mucho de las vistas de la ciudad de Nueva York 🗽. Gracias 🙏.

8/10

Excellent

10 Jul 2026

Simranpreet

They can make good breakfast!

Friends

10/10

Exceptional

09 Jul 2026

Pedro

Todo hermoso y excelente servicio. Gracias .

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Aravind

Everything was good except the location; it was very inconvenient to reach Manhattan. Please consider the shuttles based on the requests too. I came at 11.07, and by the time we got a response, the service was closed, and we struggled with the baby to reach the subway station.

Family_with_children

6/10

Pleasant

09 Jul 2026

Semma

Decent place for the price. Rooms, etc could’ve been cleaner for sure. It’s nice that breakfast was included, but it got super crowded and staff often didn’t replace items even hours before breakfast ended. 20 ish minute walk from the subway.

Family_with_children

10/10

Exceptional

08 Jul 2026

Somara

Clean room

10/10

Exceptional

06 Jul 2026

Freddy

It was excellent!

Partner

10/10

Exceptional

05 Jul 2026

John

It's very convenient that they have a shuttle to drop you at an entrance to the metro, making it easy to get around.

Family_with_children

10/10

Exceptional

04 Jul 2026

Dale

Very clean hotel with friendly, helpful staff and a very good breakfast. The shuttle to the subway was less helpful than I had hoped. It ends at 9 o’clock and we were usually in Manhattan later than that so we had to Uber from the subway station.

Friends_and_family Family

4/10

Poor

03 Jul 2026

Eric

The hotel was located in a run down area with nothing to do around the location. Not enough towels, toliet paper and room was very small. Location is not appropriate for a hotel

Family_with_children

10/10

Exceptional

02 Jul 2026

John Freddy Lugo

Buen hotel, buen desayuno, cerca para tomar el bus que te lleva a las estaciones de metro.

Family

6/10

Pleasant

01 Jul 2026

ABHISHEK

Somedays they skip cleaning the room - the outside locality is not family friendly

Family_with_children

8/10

Excellent

30 Jun 2026

Nataria

Clean, nice for a quick stay. In an industrial area

10/10

Exceptional

30 Jun 2026

Ronin

It's quite, fun, and has a lot of room with a fridge and a TV. It's the perfect hotel to stay in.

Partner

10/10

Exceptional

30 Jun 2026

Djemima Priscilla B

The room was clean and comfortable, the staff was very friendly and polite, the breakfast was great and everyone enjoyed the food, the air conditioning was good and everything was nice 🔥🔥👍👍👍👍

Friends

10/10

Exceptional

29 Jun 2026

Michelle

Room was super relaxing and clean.

Partner

10/10

Exceptional

26 Jun 2026

William

Excellent

2/10

Poor

24 Jun 2026

Sridhar

No hot water in bathroom… have to change room in the morning… got delayed by an hour or more for my appointment. Drink water dispenser was empty, when asked staff, I was told it will be refilled next day morning. Also staff commented water is complementary not an amenity

Family_with_children

10/10

Exceptional

22 Jun 2026

Jenifer

My husband and I stayed for four days, and everything went perfectly. There was a bus that took us close to the train stations so we could visit more distant locations. It was a great experience—plus, it was affordable and very clean.

Partner

10/10

Exceptional

19 Jun 2026

Robert

great stay , highly recommended

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Marisela

Great place to stay

Friends

10/10

Exceptional

15 Jun 2026

DeAndrea

This was my second time stay here. It’s always nice and clean. Friendly staff ! Well taken of hotel.

Self

10/10

Exceptional

14 Jun 2026

Andrew

Good hotel

8/10

Excellent

10 Jun 2026

Felix X

Friendlier front desk staff are needed. 1 out of 4 front desk staff were friendly enough for me to actually leave a good review.

Family_with_children

10/10

Exceptional

10 Jun 2026

Matthew

Good

Business

10/10

Exceptional

10 Jun 2026

Matthew

A fine stay.

Business Self

10/10

Exceptional

08 Jun 2026

Melissa

The staff was friendly and helpful, rooms were sparkling clean.

Family

10/10

Exceptional

07 Jun 2026

Christina

The only negative was that the walls were paper thin so we could hear the people in the room next to us having a normal conversation.

Friends

2/10

Poor

07 Jun 2026

Crystal

.

Family_with_children

8/10

Excellent

07 Jun 2026

maria

Rooms were clean. Breakfast was fresh and good. Location isn’t best but you can uber or drive to get around. Also parking is tight and not a lot of space.

Family_with_children

10/10

Exceptional

07 Jun 2026

Abdul Rahman Khan

Breakfast was good they serve full breakfast

Family_with_children

8/10

Excellent

05 Jun 2026

Maria

Everything is ok except the location, is very remote from public transportation and no restaurants/cafe on sight. Shuttle bus very limited

Family

10/10

Exceptional

30 May 2026

Rameez

Room was clean and staff was very friendly and accommodating to the entire family

8/10

Excellent

28 May 2026

Igor

Very clean hotel, reasonably good breakfast (in American standard), helpful staff, close to a bus station that takes you to metro

Partner

10/10

Exceptional

28 May 2026

ANGELA ANN

The area where the hotel is is a bit sketchy. Hotel was clean, staff was helpful and breakfast was great. The room we had was overlooking the city skyline and it was amazing

Family_with_children

10/10

Exceptional

28 May 2026

Christine

Clean room and fantastic breakfast

Partner

10/10

Exceptional

27 May 2026

Sandra

I liked everything about my stay at the holiday Inn, lic. I liked the breakfast most of all, it was very nutritious, and I especially liked the way the staff kept it coming. There definitely was no shortage.

Family

6/10

Pleasant

26 May 2026

teiana

Overall my stay here was great until I got ready to go.. Was running late for my ride to airport because their elevators was not properly functioning it never opened I had to go down 7 flights of stairs with three suitcases unacceptable for that..

10/10

Exceptional

25 May 2026

Kunal

Great shuttle service to the train station

10/10

Exceptional

24 May 2026

Rebecca

The hotel itself was great. The staff was super helpful and the room was very clean and well maintained. The room was also positively huge compared to hotels we’ve stayed in in Manhattan and Brooklyn. The free breakfast was tasty and there were plenty of choices. The area is very industrial and there is not a subway station close by, but the hotel offers a free shuttle to the nearest station. There is not much within walking distance except a deli about a block away where we picked up some water and soda, but there were not a lot of the dining options nearby.

Family

10/10

Exceptional

24 May 2026

Lauren

A bit of a walk from the train but it’s a fine hotel

6/10

Pleasant

23 May 2026

Amirreza

The overall experience was acceptable, but to be honest there were some issues with the hotel.

The room was clean but the room floor was not.
They advertise the rooms as soundproof, but unfortunately they were not. Also, they don’t mention that the hotel is located in an industrial area. They say it’s very close to the subway ( 3 minutes) Abut in reality it’s about a 25-minute walk to the Vernon subway station.

The hotel offers a shuttle service in the morning and evening to and from the station, and they told us to call 30 minutes before pickup. The last evening shuttle ride was at 9 PM. Since it’s only about a 10-minute drive from the hotel to the station, I called at 8:40 PM, but they said they couldn’t send the shuttle because the driver had already left. As a result, we had to walk back through the industrial area with our 3- and 9-year-old kids and a stroller, which was very disappointing.

Also, they do not provide slippers, so make sure to bring your own.

Family_with_children

10/10

Exceptional

22 May 2026

Elijah

First time stay in New York,Definitely come back here again!

8/10

Excellent

20 May 2026

Malogrides

Gym was good for size of hotel. Needs mirrors.

4/10

Poor

19 May 2026

Advaitanand

Breakfast was minimal and quite poor overall. The local staff worked hard to manage the limited supplies.

Self

8/10

Excellent

19 May 2026

Aquila

Yes

10/10

Exceptional

18 May 2026

Juan

Great staff have not view in our room but was great

10/10

Exceptional

18 May 2026

Heather

Clean, and light vibes.
I chose this hotel in part because it had a gym.
It has two machines, and no weights.

Family

10/10

Exceptional

17 May 2026

Omar

Pretty good

2/10

Poor

16 May 2026

lucy

this place is so trashy

10/10

Exceptional

16 May 2026

Peter

Great experience. Room was clean. Always had fresh towels. Not the greatest of areas, many warehouses around but well worth it if you can overcome that. Breakfast was good and the staff was helpful.

Partner

10/10

Exceptional

15 May 2026

Alka

This was a beautiful hotel. There is such a beautiful view of the city. Right off the highway. Very convenient.

Partner

10/10

Exceptional

13 May 2026

João Aine

Very clean and the breakfast are great

Family

8/10

Excellent

12 May 2026

Cleide

O hotel e tudo novo, gostei muito, o café da manhã é maravilhoso, só não gostei da recepção e o estacionamento tive problemas , todos os dias que cheguei tarde o estacionamento de tras estava fechado e tive que ir a recepção e nao fui bem atendida.

10/10

Exceptional

12 May 2026

Krystle

Really great stay overall! All of the staff were extremely kind, professional, and welcoming throughout my visit. The hotel also offers AM & PM shuttle bus service, complimentary breakfast & unlimited premium coffee!
There were just a couple of minor issues — my bedsheet had a few small black spots, and one of the towels had a very strong bleach smell. However, these were relatively minor compared to the overall experience.
The location is also quite convenient, although I personally didn’t feel very safe walking alone around the area at night. Still, for the room size and pricing in Manhattan, this hotel offers excellent value. I would definitely consider staying here again!

Self

8/10

Excellent

12 May 2026

michael

The hotel was clean and the breakfast options were typical Holiday Inn Express type foods. The staff could have been more helpful. The shuttle runs until 9pm. You call the hotel and request pick up from the train station. One night we called multiple times for shuttle service and ended up paying for Lyft because no one would answer the desk and yes, there was someone there when we returned.

Partner

6/10

Pleasant

10 May 2026

Aamir

The hotel is clean and comfortable, and the breakfast is good as well. However, it’s quite far from the subway if you plan to use public transportation. They do provide a shuttle service to the nearest subway station, but getting back to the hotel after 7 PM can be difficult,

Self

10/10

Exceptional

09 May 2026

David

Great breakfast and staff very friendly!

10/10

Exceptional

08 May 2026

Alka

Very convenient.

Partner

6/10

Pleasant

06 May 2026

Angelica

The sky view was lovely, especially seeing the sun rise.

Partner

10/10

Exceptional

06 May 2026

Laibah

I had a really great stay at Holiday Inn. The hotel was very clean, comfortable, and the staff was super friendly and helpful throughout my stay. Everything overall was excellent and I truly enjoyed my experience.

The only small issue for me was the breakfast menu. Since I can’t eat pork sausage, I felt there should be a few more options available for guests with different dietary preferences. Expanding the breakfast menu a little would make the experience even better. Other than that, everything was amazing!

Self

10/10

Exceptional

06 May 2026

Emily

Clean and comfy

Self

6/10

Pleasant

05 May 2026

Nidene

The room was clean and comfortable however I stayed on city facing and it’s next to the high way which has constant noise of cars. It goes throughout the day and night. If you’re sensitive to sound and have anxiety, this will not be a good choice especially at night while sleeping.

The complementary breakfast was really good. A variety of breakfast foods!

Good value for money overall.

There is a shuttle to a nearby station to get to manhattan.

Self

10/10

Exceptional

04 May 2026

Tamekia Lindsay

Loved breakfast and staff

6/10

Pleasant

04 May 2026

Jaqueline

El hotel no está en un lugar tan accesible a restaurantes o entretenimiento está en medio de lo que pareciera unas bodegas, tienen transporte pero es bien limitado con el horario no es todo el dia la estacion del tren está a más o menos 15-20 min caminando, la habitación todo bien pero el desayuno también es bastante limitado apenas un par de días sirvieron huevos, los demas días solo leche y cereal, pan dulce y pancakes, la máquina de cafe siempre estuvo arruinada, tuvimos un inconveniente el ultimo dia y el hotel no nos dio explicacion el check out es a las 12 pm pero llegaron a sacarnos a las 11:30 am que ya debiamos salir de la habitación

Partner

10/10

Exceptional

02 May 2026

Priscilla

Bacon bacon cheese for breakfast sandwich with cheese lettuce cheese bacon cheese

8/10

Excellent

02 May 2026

NORBERT

Okai

Self

10/10

Exceptional

30 Apr 2026

Sky

Everything went smoothly

8/10

Excellent

30 Apr 2026

Ted

I was amazed at the location of the hotel. In an industrial area. Extremely hard to get to with all of the one way streets, large trucks and narrow roads.

Partner

10/10

Exceptional

29 Apr 2026

Kyle

Great stay, thank you!

Partner

10/10

Exceptional

28 Apr 2026

A

Clean room, shuttle to subway great safe option, breakfast great as well