The William Vale

10/10

Exceptional

09 Mar 2026

Phelarn Bianca

Nice room but no hot tub or whirlpool in the rooms

10/10

Exceptional

08 Mar 2026

MICHAEL

Everything was great :)

10/10

Exceptional

07 Mar 2026

Mauro

Some of the front desk girls are incredibly rude. I’m not sure why, but they could improve their customer service skills. Additionally, the communication between the hotel and the valet is terrible.

10/10

Exceptional

02 Mar 2026

Joseph K

Amazing hotel everybody from valet, front desk, housekeeping, bell guys very welcoming and polite. Stayed on 20th FL at night with city view was nice

Partner

8/10

Excellent

26 Feb 2026

alvin

Room was very clean and the staff was very supportive

Friends

10/10

Exceptional

23 Feb 2026

Taylor

Beautiful hotel and great location. Rooftop bar is a must.

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Ernst

Room was great, restaurant was good very nice view

10/10

Exceptional

19 Feb 2026

Karen

Great rooms super clean great location

Partner

10/10

Exceptional

18 Feb 2026

mark

Clean and modern! Loved it

6/10

Pleasant

17 Feb 2026

Nathan

Restaurant Leuca was fantastic. The cafe for breakfast was very good.

The room… ok it wasn’t as clean as it should have been. Also, the sliding bathroom door was broken. I told them the morning and that I’d be out of the room all day but it wasn’t fixed when I got back. A little disappointed. The person who finally fixed it did a good job.

Westlight. Fantastic views and nice sears. The hostess was really nice as was one of our bartenders. But the other guy host and the waiter the second night were just absolutely not into it.

Fitness center was high quality although a little compact. Amazing views.

Will stay again.

10/10

Exceptional

16 Feb 2026

Alyssa

Loved it here

Leisure Partner

10/10

Exceptional

14 Feb 2026

danielle

The room was incredible with stunning views & the staff were very accommodating making my birthday feel extra special

Leisure Partner

8/10

Excellent

11 Feb 2026

Austin

Very clean and attentive staff

Business_and_leisure Self

10/10

Exceptional

10 Feb 2026

Kameron

Room was well designed, and had an excellent view of the river and neighborhood. Bed was one of the most comfortable we have had in a very long time.

Partner

10/10

Exceptional

01 Feb 2026

Catherine

We came here for a wedding on site and were so pleased with the accommodating and friendly staff. Everyone we came into contact with was amazing, the front desk, concierge, and restaurant staff.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Kylie

This is the best view I’ve ever had, and I’ve stayed in several beautiful hotels in NYC. The staff were lovely, the rooms were gorgeous, house keeping was fast and did an amazing job. The room service was fantastic. I will be back.

Leisure Self

10/10

Exceptional

01 Feb 2026

Phil

Very comfortable and good size rooms with a nice bathroom by NYC standards.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Ryan

Great staff and great room.

10/10

Exceptional

28 Jan 2026

Rickela

Great rooms and view of the city

Leisure Friends

10/10

Exceptional

27 Jan 2026

Vallery

Amazing hospitality during Winter Storm Fern. Made a staycation amazing. Thank you William Vale for being clean, attentive and having all the amenities – as well as breathtaking views of Manhattan. Definitely will be back!

Partner

10/10

Exceptional

23 Jan 2026

Robert

Great stay.

10/10

Exceptional

18 Jan 2026

Ryan

All the amenities, luxury details and furnishings make this hotel a must for your travel bucket list. Staff were friendly, attentive and super knowledgeable about the surrounding neighborhoods. Shoutout to the front desk agent, Shane, for his kindness and exceptional customer service. Highly recommend.

10/10

Exceptional

13 Jan 2026

Max

The junior suite has an excellent view of Queens and Manhattan. Service is excellent and I had the best experience here. I will definitely come back soon.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Kenneth Darryle

Amazing views from the wraparound balcony on both sides of the corner suite! The location is very walkable and convenient. Such a wonderful experience at the William Vale!

Partner

10/10

Exceptional

12 Jan 2026

Michael

Fabulous views from our very plush room

Leisure

8/10

Excellent

05 Jan 2026

Kimiko

On my arrival, the staff could had been a bit more pleasant and welcoming.

Leisure

10/10

Exceptional

04 Jan 2026

Zachary

The view was amazing we got the Balcony Gotham room, while we didn't use it very much because it was too cold, it had an incredible view of the entire city and water. There are chairs out there too. The room was clean and the bathroom had le labo soap that smelled amazing. The rooftop bar is super impressive and classy as is the downstairs bar. It's not in the most convenient area to get around by subway but still worth it, I'd stay here again.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Katherine

Staff provided excellent hospitality, views from
The room enhanced our stay.

10/10

Exceptional

03 Jan 2026

Wilfredo

Very beautiful hotel! Great staff! Awesome location! About a 5 minute walk to shops and eateries. Our flight arrived early, so they were able to hold our luggages. We ate breakfast at a restaurant nearby and went back to the hotel to wait in the lobby. The concierge noticed three of us asleep, so she did her best to get us a room as soon as possible. The wraparound room we had was amazing! The views were thee best! We noticed that we didn't have bedding for the sofa bed and needed one more set of towels, but the housekeepers were very quick to get it to us. There were only two elevators, but didn't have to wait long at all. Would highly recommend. A+ 10/10

Leisure Family

10/10

Exceptional

03 Jan 2026

Delroy

Nice

10/10

Exceptional

03 Jan 2026

Felicia

The stay was perfect. Loved the location and the staff. Would stay there again.

4/10

Poor

02 Jan 2026

Daniel

Jan 1st check out day

10/10

Exceptional

02 Jan 2026

Delroy

Love there

Business_and_leisure Family

10/10

Exceptional

31 Dec 2025

Kevin

Amazing facility

10/10

Exceptional

29 Dec 2025

HYUNSUK

Everything was excellent staying here

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Ali

Room was clean and the balcony was great. The Front desk was friendly, responsive and courteous and concierge was extremely helpful and took time answering questions and printing directions. However, what impressed us the most was how Tien and he colleagues at the front desk and security found and held my daughter's all-important headphone - after we failed to do so during check out. They had packaged, taped, labeled, recorded and stored the lost/found item very professionally. It proved the hotel has an established customer-care process beyond providing food and clean rooms. My daughter expressed how grateful she was to the hotel staff.

Leisure Family

10/10

Exceptional

26 Dec 2025

bianca

Everything looks good

8/10

Excellent

24 Dec 2025

Audrey

This is a solid hotel with a wonderful location and friendly staff. The bed is very comfortable but the rest of the room’s furniture and fixtures are in serious need of an upgrade and maintenance. None of the curtains worked and the cabinets were downright shabby. The view almost makes up for it but management should definitely invest in some updates. We will stay again just for the location and nice people though.

Friends_and_family Family

2/10

Poor

22 Dec 2025

Ewelina

Staff was very rude. Didn’t answer front desk and couldn’t even give me a bill at check out.

Leisure Family

10/10

Exceptional

21 Dec 2025

Venecia

The front desk London, the Concierge Daniela the bellmen Jose and the staff overall was very helpful and thoughtful and welcoming!!!

Leisure

6/10

Pleasant

19 Dec 2025

DELONCEL

The staff is nice and the room clean. A lot of hidden fees.

8/10

Excellent

07 Dec 2025

Anne

Beautiful

8/10

Excellent

03 Dec 2025

Shantay

The room was nice and so comfortable. The area of the hotel is awesome with plenty to do. I had dinner at the west light the food was amazing. I would love to come back in the summer to check out the pool.

I would work on the front desk staff being a bit more friendly and attentive.

Leisure Self

4/10

Poor

02 Dec 2025

Jessica

The bedside lamps didn’t work, the shower was SO DIRTY when I checked in, and overall a very mediocre experience for the price.

8/10

Excellent

02 Dec 2025

Leslie

Visiting our son for Thanksgiving. The hotel is perfectly located for us. The people were all very friendly and helpful. The rooftop bar was beautiful with the mst amazing views. We had a pre dinner drink and a nightcap there one night. Our server Sean was so sweet to us. He mistakenly brougt someone elses appetizer to our table, and feeling bad about \"teasing us\" brought us an appetizer on the house! The room is quite small and looks a bit like an upscale dorm room. Formica furnishings act. The bathroom was fine but more shelving would be nice. The temperature control worked really well. Ususally when staying on a high floor it's always too warm no matter what temperature you set the control to. will definately stay again.

Partner

10/10

Exceptional

01 Dec 2025

Daniel

The hotel is very beautiful and the staff was very friendsly and helpful

10/10

Exceptional

30 Nov 2025

Rebecca

Great location, clean, loved the balcony!

Leisure Partner

6/10

Pleasant

29 Nov 2025

Ada

My stay was disappointing due to several issues. I checked in late and was informed the sauna, a seasonal amenity, was closed. Despite this, I was charged a $54 daily \"resort fee\" when I checked out. This resort fee was misleading and I was not informed about that fee at the beginning. During check out, I asked what this fee was for, the front desk could only provide a list of minor perks that didn't justify the cost.

Furthermore, my room had a persistent plumbing problem. The shower head dripped constantly throughout both nights of my stay. While maintenance fixed it after the first night, the issue returned the second day.

Business_and_leisure Self

10/10

Exceptional

29 Nov 2025

Gary

Room was excellent - spacious, clean, and comfortable.
The hotel was a great choice for our stay.

Partner

10/10

Exceptional

29 Nov 2025

Alexander

Thank you for the hospitality and all your help in making my stay a perfect experience.
The views are gorgeous and the rooftop bar is amazing!!!
From the front desk to the bellboy thank you!!
We will return

Leisure

6/10

Pleasant

26 Nov 2025

David

Disappointed with the standard of the room

Business_and_leisure Family_with_children

10/10

Exceptional

22 Nov 2025

Janet

The 2 concierges Samantha & Daniella -were fabulous! So appreciative!

6/10

Pleasant

19 Nov 2025

Tennille

The front desk staff was unfriendly and a bit uncomfortable to interact with.

Business

10/10

Exceptional

12 Nov 2025

Capt.Alican

Perfect view of the room, friendly staff

Leisure Family

10/10

Exceptional

10 Nov 2025

Peter

Great location, spectacular views and a very well run hotel made for a super comfortable stay. Highly recommend.

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Lara

Gorgeous hotel, friendly staff

Business Self

10/10

Exceptional

06 Nov 2025

Kamran

Rooms and staff are amazing

10/10

Exceptional

05 Nov 2025

Jonathan

The room was fantastic and the amenities were very nice. The staff took perfect care of my needs and were very attentive to me during my stay.

10/10

Exceptional

04 Nov 2025

Natalie

Everything was stunning and clean. I wish I could have stayed longer!

10/10

Exceptional

27 Oct 2025

Edwin

Close to Brooklyn Bowl

10/10

Exceptional

27 Oct 2025

Elizabeth

Loved…..and VALET is THE BEST. Amazing views, great location.

Business Self

10/10

Exceptional

18 Oct 2025

Sydonnie

Na

10/10

Exceptional

13 Oct 2025

Tony

Amazing place to stay!!!

8/10

Excellent

11 Oct 2025

Robert

The room and staff were great (although as most NYC hotels, room was king/balcony room was smaller than hoped for). Balcony /views were great. Could be really difficult to reach front desk prior to stay, but once there they were very responsive.
Area around the hotel was very noisy; while quiet in the morning you could hear loud heavy bass music thumping until midnight (with balcony doors shut tight).
Room service was prompt and delicious! (Although $38 hamburger was mini in size, but yummy)

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

RAQUEL

Perfect

Business_and_leisure Pet

8/10

Excellent

07 Oct 2025

Kathleen

We go to Brooklyn several times a year and this hotel has been on our list for quite a while. We really, really wanted to love it but it was underwhelming, bordering on disappointing. Stayed for 3 nights in a VIP access room thru Expedia (not sure what that got us tbh). On the plus side...safe, walkable location. We didn't eat in the hotel, but the restaurants looked very nice! The room was clean and a great size. We had a nice balcony with a small table & chairs, and a great view (maybe that was the VIP part?). On the down side...First day, no hand soap. Second day, no coffee pods. Both days, housekeeping did not clean the room until almost 4:00. We left the room early each morning and headed back late in the afternoon to relax before getting ready for evening events. It's so disappointing to open that door and find your room has not yet been cleaned and you do not have towels! We ended up sitting in the lobby waiting it out which made us late both evenings. At our request, the front desk staff intervened on the second day, but for the cost of the hotel, we should not have had to ask for the room to be cleaned. One other thing to note - there's a rooftop bar across the street and it's loud at night! Overall, we wanted this to be our \"go-to\" hotel, but we'll keep looking.

Leisure Partner

8/10

Excellent

29 Sep 2025

Dana

Views, great!
Expensive

10/10

Exceptional

24 Sep 2025

Terry

The efforts of excellence & lux is clearly their goal. Quality in design, bed & room amenities… But, Unfortunately our room was not cleaned two times even with the clean room notice indicated. Returning to our room late night to NOT have a clean towel to wash up with, a clean cup to drink from & untidy room is frustrating & unexceptionable. We had to dispose of trash, dirty dishes & dirty linens to the hallway ourselves & repeatedly request basic room supplies. A hotel at this level & cost needs to have excellent tidiness & follow up with check points. It is not a pleasure to have to police the housekeeping & staff. It was extremely disappointing to stay in this hotel to find we could not lounge & enjoy the sauna & pool area as this is why I chose this hotel. The pool area closed for 2 months. We paid a premium but less amenities that are advertised. This changed our intended vacation drastically. If the hotel was to close the pool & sauna, the guests should receive discount rates as we are not able to enjoy these heavily advertised lux amenities. I would have chosen another hotel. All other hotels in the area had their pools open. I expressed these detailed disappointments to the staff each time we had to frustratedly request simple things. No gestures of any extra courtesy was ever offered. Overall, great rooms, restaurants, bars & views. it’s a shame to have this experience in this nice hotel.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Rickan

good, clean

10/10

Exceptional

15 Sep 2025

Luanne

Fantastic

10/10

Exceptional

13 Sep 2025

Karen

I love my room! Nice view with balcony. I am bummed that pool is closed

Leisure Self

10/10

Exceptional

11 Sep 2025

Omnaya

Amazing property, Friendly staff and divine views !

4/10

Poor

06 Sep 2025

Christopher

Not close to 4-5 start standard. Furnitures/ cabinets were beat up. Old piece rug. Scratched up floors. No evening turn down.

Leisure Family

10/10

Exceptional

05 Sep 2025

Shantell

Got a queen bed and paid for a king

Leisure Partner

4/10

Poor

03 Sep 2025

gabrielle

It felt like a scam... amenity fees but only so many chairs are available without having to pay, so what is the amenity fee for if you don't get to use the amenities? An upcharge to check into your room early, despite it being available. Rude and helpless staff, freezing pool etc. I've been to a lot of nice hotels and never have I experienced such tactless and shameless behavior/policies.

Business_and_leisure Self

8/10

Excellent

30 Aug 2025

Johnny

The area wasn’t my vibe , Manhattan is more my speed .

Leisure Partner

10/10

Exceptional

28 Aug 2025

Stephan

Fantastic hotel with a great pool and rooms

4/10

Poor

28 Aug 2025

Angele

Had to wait till

6/10

Pleasant

26 Aug 2025

nicholas

The pool was nice but you can only sit in the lounge chairs for 2 hours and then they make you get up. I was told, prior to me booking, that there was a DJ playing the night we stayed that played to 2 am. There was no DJ, so that was disappointing.

Leisure Partner

10/10

Exceptional

26 Aug 2025

Kristen

Very nice! A bit sterile but nice. Rooms are very nice.

8/10

Excellent

25 Aug 2025

Tristan

Overall enjoyed our stay. One elevator had sone

10/10

Exceptional

22 Aug 2025

Laura

Love

10/10

Exceptional

22 Aug 2025

Laura

Love

Leisure

10/10

Exceptional

22 Aug 2025

Laura

Love the staff

10/10

Exceptional

22 Aug 2025

Laura

Amazing

Business

6/10

Pleasant

22 Aug 2025

Dona

Hotel good. Nightclubs loud.

The hotel itself is
Great. The
Night clubs around it are
Awful
For someone like me. In 65
And just wanted a good nights sleep.

Friends_and_family Family

10/10

Exceptional

20 Aug 2025

Arielle

I went on a staycation (LI to Brooklyn) and decided to stay here, mainly because they offered balconies with each room at no additional cost. While it’s on the pricier end, I enjoyed my stay. The hotel is beautiful, I felt like I was away on a resort, despite the construction going on outside (regular NY). The food at Westlight was better than expected. I love that guests get to reserve a chair at the pool for free, although a discounted cabana or chaise would be nice as well. I booked parking through an outside app because $50/day is a little steep. Anyway, I would stay here again.

Leisure Partner

10/10

Exceptional

17 Aug 2025

mahsa

The rooms were clean, staff were friendly. Pool was great

Leisure Family

10/10

Exceptional

16 Aug 2025

Tina

One of the best hotels I've ever stayed at. It was clean and comfortable. Perfect for a stay-cation. Lots of activities on site or close by to keep you entertained. I also enjoyed the food options. I would visit again.

Leisure

10/10

Exceptional

15 Aug 2025

Hernan

Great place!

Had a GREAT time! We will def come back as regulars from P.A. - Chanel did an outstanding job making sure everything went well by the pool and within our stay! Recommend 10/10

Partner

10/10

Exceptional

12 Aug 2025

carolann

Wonderful. Clean, quiet, comfortable. Great amenities such as pool and amazing rooftop bar. Definitely would stay again. Received a bottle of wine for being silver member with expedia.

Leisure Partner

8/10

Excellent

11 Aug 2025

Savannah

Excellent location, comfy bed and great views. Extra fees for many amenities. Called ahead for birthday decor which was forgotten but they brought it when I requested again after the fact. Did not receive extra robe/towels after request. Room wasn't cleaned on 2nd day of stay. Overall good experience just little things you'd expect to be taken care of when paying a premium to stay here.

Partner

10/10

Exceptional

08 Aug 2025

Leigh

Rafael at the front desk was incredible and went above and beyond!

Business_and_leisure

10/10

Exceptional

06 Aug 2025

Meghann

Was great!

Leisure Partner

10/10

Exceptional

06 Aug 2025

Ozzy

Amazing!

This hotel is amazing. I’ve stayed at a lot, a lot, of hotels, and this is by far one of the best. The room was clean and set up well. Had an amazing balcony with a beautiful view. The bathroom was clean and very nice. The staff was very welcoming and helpful. The property is large and has restaurants, a pool, and very good location to things. I would definitely stay here again.

Self

10/10

Exceptional

05 Aug 2025

Chelsea

I stayed here for a couple days and I had the best time. Amazing pool, good food & drinks. I will definitely be back!

Business Family

10/10

Exceptional

04 Aug 2025

Laurie

Lots of noise from a rooftop party on Saturday night until at least midnight. Guess that’s NY for you. It even our son who lives here said that’s unusual. Not the hotel’s fault of course.

4/10

Poor

03 Aug 2025

Alex

I've stayed at the William Vale more than 30 nights over the past few years - I've noticed that recent stays have gotten worse and worse in terms of cleanliness (the room I initially checked into had visibly dirty sheets and bedding from the previous guest) and overall condition of the rooms. There are visible layers of dirt and dust on surfaces and and every surface is dented, scratched, or dinged. The staff really could not be better but housekeeping leaves too much to be desired for me to continue to stay.

Leisure Pet

8/10

Excellent

03 Aug 2025

Ollie

Massive cockroach in the shower, but the staff dealt with it.

Partner

10/10

Exceptional

03 Aug 2025

Patricia

Beautiful hotel, amazing views and wonderful cocktails.