Name: The William Vale
Address: 111 North 12Th Street, Brooklyn, 11249, US

10/10

Exceptional

15 Jul 2026

Jourdan

Great stay! The views were great, everything was clean and definitely look forward to staying again.

Partner

8/10

Excellent

15 Jul 2026

NATALIE

Clean and comfortable stay.

Friends_and_family Family

4/10

Poor

13 Jul 2026

Leslie

The elevator situation was a nightmare. The hotel had two working elevators and yet one of them was mostly reserved for private events! It’s as if they didn’t care about their hotel guests. We often waited 25 minutes for an elevator. And the front desk responded “well one elevator has been broken for three weeks and it will get fixed today”. That never happened. This hotel
Was way too expensive for service like this.

Family

10/10

Exceptional

12 Jul 2026

Vishal

Views of the skyline from the wraparound balcony were epic. Staff were extremely helpful and friendly from front desk to luggage attendants to housekeeping staff. Great location and vibe in Williamsburg! I highly recommend this hotel!!!

Family

10/10

Exceptional

11 Jul 2026

Stephanie

The Vale was accommodating for disabled/wheelchair bound.

Partner

10/10

Exceptional

10 Jul 2026

Amanda

I wish there were firm pillows on the bed!
Other than that, everything with our stay was great from valet to pool deck service

Friends

6/10

Pleasant

10 Jul 2026

Charles

It’s ok but gets really busy with non hotel related traffic (pool and restaurants are open to the public) and the elevators to the guest rooms and event spaces are all the same Had I known, would’ve booked somewhere else tbh.

Self

6/10

Pleasant

09 Jul 2026

Brenda

There was a consistent loud banging on the wall in my room, sounded like doors slamming but it was coming from the shower. The room was very cheaply put together. Lights didn’t work. The staff was dismissive. When I arrived on time, they told me my room wasn’t ready, then I waited in a loud room with a man vacuuming, when I went back to the front desk, the guy wasn’t there and he never came to get me to let me know the room was ready.

10/10

Exceptional

08 Jul 2026

michael

Best time ever great service in all areas

Business Family_with_children

10/10

Exceptional

08 Jul 2026

Nana

Staff

10/10

Exceptional

07 Jul 2026

Kathleen

Room was bright and clean with a great view. The pool was lovely for a hot NY day. The parking attendants were extremely helpful.

Pet

6/10

Pleasant

07 Jul 2026

John

The William Vale is a very cool hotel and we loved staying in Williamsburg with our two boys. Provided a nice break from the pace of Manhattan, but easy to get into the city on the L Train.

Our room was nice, albeit a little scuffed up all around - could just use some touchups.

What we really struggled with were all the limitations around kids. We arrived late in the afternoon and were grabbing a quick bite at the rooftop. The staff was fine, but a little passive aggressive about kids being up there, despite being ahead of the 6pm 'curfew' for kids.

Same thing for the pool - kids are only allowed from 8-12. And, in the morning, it's jam-packed with local families using ResortPass.

All of that is fine, but they should really give reservations with kids included a heads up on the restrictions - get that it's a younger part of town, and perhaps more of a party hotel. But, make it Adults Only or send a note to people booking with kids about this aspect. We booked a hotel with a pool specifically due to it being July, so barely having access was super disappointing.

Family_with_children

2/10

Poor

07 Jul 2026

Ceesay

Blood found on my sheets

10/10

Exceptional

07 Jul 2026

Ahmed

Amazing hotel

Partner

10/10

Exceptional

05 Jul 2026

NAGIB

The pool

Family

4/10

Poor

05 Jul 2026

T'rah

Water bugs and ants crazy in the balconies no toiletries, over priced, not what we had hoped, food tiny portions, this is a trendy place ice room and bathroom rain shower but the bed didn't have a top sheet, we paid over 1K and no top sheet… only a duvet cover… and my husband and I both were bit somehow in the room while sleeping idk… many will like it, not us though

Partner

2/10

Poor

02 Jul 2026

Barbara

Very disappointed with the level of of service at the pool. Upon check in, front desk did not advise I needed to book complimentary seating at the pool days in advance. Trying to get a seat was absolutely ridiculous and the staff was not helpful at all. When I brought it to their attention that multiple people came in before and after us and were given seats, the manager said they were not aware of that - packed pool, cloudy water, poor bev and food service coupled with poor management left me highly upset and will never book nor recommend the William Vale.

Certainly not a world class property - terrible service.

4/10

Poor

01 Jul 2026

Stephany

During my stay, our room was not cleaned until 7pm on our first day and only after calling to inquire why we haven't been serviced yet. I ordered room service and got food poisoning from the pasta dish. Our bathroom had wires coming out from under the sink and peeling paint on the sink knobs. Rooms aren't vacuumed so, as it did for us, hair from previous guests will find its way onto your bed from the carpet and corner crevices. To note, I have a pixie cut. The hallways were also very loud and the noise mostly came from the staff who were on their phones having conversations at unnecessarily high decibels, on speaker phone at times. From inside my room, I could hear every word. The pool only allows children until 12pm- they don't tell you that until after you book. I paid for the amenity, my child should be able to enjoy the amenity. When I let two staff members know my chief complaints, they simply offered half-hearted apologies. I'm a Brooklyn resident who travels and stays in many luxury hotels- The William Vale used to be a coveted home treasure. Sadly, this is by no means a luxury hotel.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Iona

Fantastic location and brilliant views. Get's you away from the madness of Manhattan but still able to experience New York.

Partner

10/10

Exceptional

30 Jun 2026

Nicole L

Gorgeous hotel. incredible views. Staff comped me an upgrade to a junior suite. Could not have had a better stay.

10/10

Exceptional

29 Jun 2026

Brittany

Amazing time. The views and the pool make it worth it.

Partner

10/10

Exceptional

27 Jun 2026

Dora

Everything was great

10/10

Exceptional

26 Jun 2026

Gerardo

Loved it

Family

4/10

Poor

25 Jun 2026

David

The room was nice enough, but the closet was starting to break, lights were not working and to top it off, there was only one elevator working, and was told the other elevator had been out for three weeks. The second elevator was “fixed” during our stay, but it would not stop at the lobby!

4/10

Poor

24 Jun 2026

Jesse

the fire alarm went off six times between 10pm and 2am with announcements from the hotel manager each time that it was a false alarm. When we checked out, there was no apology or mention of it by the hotel staff when it seemed like they should have been offering something in return from the lack of sleep.

Family

10/10

Exceptional

23 Jun 2026

Shanae

Great hole, exceptional service.

Self

10/10

Exceptional

17 Jun 2026

Bina

Wonderful hotel with excellent service and beautiful, clean rooms in a fantastic central area of Williamsburg. Love having a balcony, robe and coffee maker in a NY hotel room!

Self

4/10

Poor

17 Jun 2026

Sarah

I was disappointed with my experience. Room service took far longer than expected, which delayed our reservations and impacted our plans for the evening.

Additionally, the hot tub add-on was not worth the extra cost. The water appeared dirty, and the bubbles repeatedly shut off, making it difficult to enjoy. We ended up spending our time at the regular pool instead.

Given these issues, I do not feel that the experience matched what was advertised or the additional amount paid.

10/10

Exceptional

16 Jun 2026

Ali

Good

Partner

10/10

Exceptional

16 Jun 2026

Latasia

This place is absolutely amazing

Partner

10/10

Exceptional

15 Jun 2026

Susan

Fantastic location, good size room for NYC, excellent staff. Will definitely stay here again while visiting our son.

Partner

10/10

Exceptional

15 Jun 2026

Shavon

Amazing Stay!!

Self

10/10

Exceptional

15 Jun 2026

Kayla

Loved my stay, great view of the city, rain had no effects

Partner

10/10

Exceptional

14 Jun 2026

Lynn

Very nice hotel.

Family

6/10

Pleasant

12 Jun 2026

Jessica

Elevator was broken such that only one elevator was working at certain times. No warning, no credit, nothing to say “sorry.” The elevator they did have was creaky and seemed like it needed repairs too.

Partner

6/10

Pleasant

10 Jun 2026

ebony noelle

Great restaurants! Comfortable rooms. Cool vibes.

Self

8/10

Excellent

07 Jun 2026

Cynthia

The room was always cleaned which I loved. The staff always helpful. The snack/drink bar in the room- amazing

Only downfall was the elevator! One broken and long waits

4/10

Poor

07 Jun 2026

Frank

Im in a charitable mood and 1 restaurant staff member excellent (Daniel? Guy working as host 1st thing in the morning on weekend) so gave it 2 stars. When we checked in the clerk didn't know anything about the Hotels.com amenity which I received last time at same hotel and which hotels.com emailed me about after check in. Got there 3:58 and was told room \"would take 15 minutes since it's not guaranteed until 4:00.\" After a while another clerk helped get us a room. Property has 4 elevators. 1 not working, 2 for exclusive use of Club on top floor and only 1 elevator for guests which i also used by the club. So extremely long wait times and the only way to get down from room floor (as elevator full of club guests) is to ride elevator all the way up to top then back down. Took us from 5 minutes to 15+ just to get down from our room to lobby. Told staff who said club attendees shouldn't be using it but I pointed out they are. They gave an \"oh well\" look. Ordered a very simple, 2 ingredient popular Italian drink a hotel restaurant 3 times. They managed to get it wrong every single time and 2 of the 3 times took forever to get it right - 2nd time literally did not get a drink until we were done eating. Bright spot was host who opened the restaurant Sat and Sun for breakfast. Saved a 2 star rating from being 1. Hotel is just too expensive to be this bad.

Partner

2/10

Poor

07 Jun 2026

Imed

The front desk is not reachable

Self

2/10

Poor

06 Jun 2026

Shalini Sarala

Staff of the hotel ( not restaurants) were simply not interested in being helpful or hospitable. The reservation/ front desk staff are disingenuous; I was charged an early check in fee without this being confirmed to me - this was after waiting in their lobby for more than 4 hours for a room- while I was early to check in I requested early check in months in advance when I booked and upon arrival to their reception - which looks like a closet desk off an alley way I was told they ‘had a busy day yesterday’ and nothing was available and I could go out and find something to eat and come back around noon.

Further when I questioned the early check in fee on my bill ( which I wasn’t told off on check in or check out ( mind you I also checked out at 4am) I was lied too that I was given entry to a room approx 1 hour before I actually was ( I have the text message confirmation inviting me to check front desk for a room). After formally querying this and raising my concerns I never received the courtesy of a reply.

Also- as an Expedia customer a wine gift was due- which was never delivered despite housekeeping asking me if it had been delivered.

Rooms are misleadingly small and inconsistent housekeeping. The only positive is the food and service at the restaurant for dinner.

I would not stay again, and would not recommend: this is certainly not a 5 star experience and not one worthy of the price point. Explore other options before booking this!

Self

2/10

Poor

06 Jun 2026

Samuel

Bad elevators bad pricing don’t recommend. Garbage property

Self

10/10

Exceptional

31 May 2026

Carolyn

Great stay here w/ my 61 yr old mom and 5 yr old kid for my mom's bday. Staff were fast, helpful, polite, knowledgeable. Beautiful property. Thank you so much.

10/10

Exceptional

28 May 2026

Roxanne

This hotel was stunning!! My room was perfect with a beautiful view …. The staff was super helpful!

Self

10/10

Exceptional

27 May 2026

Siew

Pool

10/10

Exceptional

25 May 2026

Troy

Nice

10/10

Exceptional

25 May 2026

Giselda

Beautiful hotel, amazing front of house staff, walkable to all in Williamsburg. Great bar and restaurant on site and plenty to do in the hotel or neighborhood. Highly recommend!

Self

2/10

Poor

25 May 2026

Ben

One elevator was working the entire stay. Bathrooms dirty and broken. Excessive noise and smoking.

Partner

4/10

Poor

25 May 2026

Elizabeth

This is the second time I’ve stayed where the hotel has been full but only had one working elevator for guests. Huge lines waiting for the elevator and it took 20 minutes or more to get one from your floor. They have 2 other elevators but they only let them go to the rooftop club instead of freeing them up with their second “rooms” elevator isn’t working.

Room service simply didn’t show up one day and left me without toilet paper or coffee. It was very disappointing and there was a wedding that went until 4 am and was very loud.

Friends_and_family Friends

10/10

Exceptional

24 May 2026

Norbert

The \"Suite, Balcony, Corner (Gotham, Wraparound)\" suite is fantastic (my only experience). Very chill with nice views, great time.

Partner

10/10

Exceptional

22 May 2026

Alana

The room was lovely and the view from the balcony was gorgeous. Location is also fantastic and close to great restaurants and parks. I plan to come back!

Self

10/10

Exceptional

20 May 2026

Susan

Awesome stay! Great hotels, great rooms, Love the views!

Partner

2/10

Poor

18 May 2026

Anne

Our reservation was cancelled the day we were supposed to to check in. We drove all the way from Maine to Brooklyn for a much anticipated trip. It was very upsetting to arrive to NYC and find out we had no place to stay, even though i had made the reservation 2 months in advance. Totally unacceptable.

Family

10/10

Exceptional

14 May 2026

Paula

The room was fresh. Good variety in the snack/drink bar in the room. The restaurants were super.

Self

10/10

Exceptional

12 May 2026

Jack

Great hotel with great amenities in a beautiful part of the city.

Family

10/10

Exceptional

11 May 2026

Katherine

Great service

Self

8/10

Excellent

09 May 2026

Hayden

I was supposed to get vip perks-i.e., bottle of wine, free a parking, room upgrade, I didnt get any perks

Self

10/10

Exceptional

08 May 2026

Craig

What a fabulous surprise!! The William Vale is just terrific! The views were amazing and the service the same!

10/10

Exceptional

01 May 2026

Aletha

Loved the room! I found myself just looking out the window and on the balcony. With the right weather, I would have never left. It is a great spot and I’d love to go back!

Self

10/10

Exceptional

30 Apr 2026

Shanei

All staff were helpful and kind, respectful and made me feel comfortable and welcome as a guest. The property was clean, and well kept. Hopeful to book again.

Self

10/10

Exceptional

27 Apr 2026

James Keith

View from the Gotham Queen was amazing!

Partner

10/10

Exceptional

26 Apr 2026

FRANKLIN

Beautiful hotel and amazing view. Convenient to everything. Don't wait. Book it.

10/10

Exceptional

21 Apr 2026

Christina

Westlight has great bartenders and cocktails. Charlie made my birthday even better.

Friends

10/10

Exceptional

19 Apr 2026

Sean

Will be coming back soon

Self

10/10

Exceptional

19 Apr 2026

Taylor

The room and bathroom was very clean and well kept! The views were amazing from the balcony and definitely the highlight of my stay.

The hotel is walking distance from some good restaurants and coffee shops. The subway is also close by if you want to take the L line into Manhattan. I would definitely stay here again!

Family

10/10

Exceptional

16 Apr 2026

Suzzette

Clean, friendly staff

Partner

10/10

Exceptional

13 Apr 2026

RAMON

Small room but cozy and comfortable. Hotel facilities are fantastic specially the rooftop and restaurant. Location is just perfect to get to know Williamsburg

Partner

10/10

Exceptional

11 Apr 2026

Ronan

Great room, if a little small. Staff really helpful, especially the chap who looked after our luggage and arranged our transfer to JFK with no fuss.

Partner

10/10

Exceptional

10 Apr 2026

ELIZABETH

There are not enough words to say how incredible the William vale is. What an experience - incredible staff, immpeccable rooms, the area is 10/10 - I wish I LIVED here!!!!!! One of the best hotel experiences I’ve ever had.

Self

10/10

Exceptional

07 Apr 2026

Valery

Loved it here

10/10

Exceptional

03 Apr 2026

Lina

Great calm and well Located place to stay. Amazing view and dinning options.

Self

10/10

Exceptional

02 Apr 2026

Nicholas

Clean property with amazing views!

10/10

Exceptional

30 Mar 2026

Sara

Rooms were nice and quiet an clean. Staff was always polite and helpful.

10/10

Exceptional

30 Mar 2026

jilitia

Very clean room loved the balcony

Partner

10/10

Exceptional

28 Mar 2026

Leslee

West Light Staff were AMAZING!

10/10

Exceptional

22 Mar 2026

Sonia

Beautiful hotel, perfectly located for our weekend stay. Westlight is an incredible rooftop bar. The only complaint is that we could hear ambient music throughout the night from the outdoor speakers and even on the 12th floor we could always hear it. But it didn’t really detract from our stay and we would still return.

Friends

10/10

Exceptional

21 Mar 2026

Anthony

yes

Self

10/10

Exceptional

19 Mar 2026

Zetong

Very good view

10/10

Exceptional

18 Mar 2026

Adam

If you are thinking of staying in Williamsburg, then you won’t go wrong here. Comfiest bed in Brooklyn. Terrific views of Manhattan if you get a room facing that direction. Clean room, friendly and helpful staff. Great location. Only downside is its a longer walk to a station but it’s an easy one and great food options.

Self

10/10

Exceptional

17 Mar 2026

Christine

Clean suite and great amenities.

Friends_and_family Friends

8/10

Excellent

14 Mar 2026

klaryssa

.

Family

10/10

Exceptional

09 Mar 2026

Phelarn Bianca

Nice room but no hot tub or whirlpool in the rooms

10/10

Exceptional

08 Mar 2026

MICHAEL

Everything was great :)

10/10

Exceptional

07 Mar 2026

Mauro

Some of the front desk girls are incredibly rude. I’m not sure why, but they could improve their customer service skills. Additionally, the communication between the hotel and the valet is terrible.

10/10

Exceptional

02 Mar 2026

Joseph K

Amazing hotel everybody from valet, front desk, housekeeping, bell guys very welcoming and polite. Stayed on 20th FL at night with city view was nice

Partner

8/10

Excellent

26 Feb 2026

alvin

Room was very clean and the staff was very supportive

Friends

10/10

Exceptional

23 Feb 2026

Taylor

Beautiful hotel and great location. Rooftop bar is a must.

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Ernst

Room was great, restaurant was good very nice view

10/10

Exceptional

19 Feb 2026

Karen

Great rooms super clean great location

Partner

10/10

Exceptional

18 Feb 2026

mark

Clean and modern! Loved it

6/10

Pleasant

17 Feb 2026

Nathan

Restaurant Leuca was fantastic. The cafe for breakfast was very good.

The room… ok it wasn’t as clean as it should have been. Also, the sliding bathroom door was broken. I told them the morning and that I’d be out of the room all day but it wasn’t fixed when I got back. A little disappointed. The person who finally fixed it did a good job.

Westlight. Fantastic views and nice sears. The hostess was really nice as was one of our bartenders. But the other guy host and the waiter the second night were just absolutely not into it.

Fitness center was high quality although a little compact. Amazing views.

Will stay again.

10/10

Exceptional

16 Feb 2026

Alyssa

Loved it here

Leisure Partner

10/10

Exceptional

14 Feb 2026

danielle

The room was incredible with stunning views & the staff were very accommodating making my birthday feel extra special

Leisure Partner

8/10

Excellent

11 Feb 2026

Austin

Very clean and attentive staff

Business_and_leisure Self

10/10

Exceptional

10 Feb 2026

Kameron

Room was well designed, and had an excellent view of the river and neighborhood. Bed was one of the most comfortable we have had in a very long time.

Partner

10/10

Exceptional

01 Feb 2026

Catherine

We came here for a wedding on site and were so pleased with the accommodating and friendly staff. Everyone we came into contact with was amazing, the front desk, concierge, and restaurant staff.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Kylie

This is the best view I’ve ever had, and I’ve stayed in several beautiful hotels in NYC. The staff were lovely, the rooms were gorgeous, house keeping was fast and did an amazing job. The room service was fantastic. I will be back.

Leisure Self

10/10

Exceptional

01 Feb 2026

Phil

Very comfortable and good size rooms with a nice bathroom by NYC standards.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Ryan

Great staff and great room.

10/10

Exceptional

28 Jan 2026

Rickela

Great rooms and view of the city

Leisure Friends

10/10

Exceptional

27 Jan 2026

Vallery

Amazing hospitality during Winter Storm Fern. Made a staycation amazing. Thank you William Vale for being clean, attentive and having all the amenities – as well as breathtaking views of Manhattan. Definitely will be back!

Partner