Name: Holiday Inn NYC - Lower East Side
Address: 150 Delancey Street, New York, 10002, US

Holiday Inn NYC - Lower East Side

New York Area - NY · United States

100 reviews shown

10/10

Exceptional

21 Jul 2026

George

Clean room, helpful staff and air conditioning worked well. No keycard security in place in lobby elevators to prevent any unauthorized individuals from accessing floor levels.

Self

8/10

Excellent

21 Jul 2026

Yoselyn

Loved the rooms. Expected a tub but got a shower instead. Decent size with fridge & microwave.

Partner

2/10

Poor

21 Jul 2026

John

Night stand drawer wouldn't stay closed and was always in the way. Printed material in restaurant had wrong hours so missed a meal. Restaurant got our order wrong and was informed we couldn't do anything about it as there was a language problem in the kitchen. We ran out of body wash and went without for three days as staff kept brining shampoo because they were unable to read the labels. We had a crises as we left passports and money in the safe and realized after we were on the train for Boston. After call, after call, after call, after call, we were informed by the front desk that they would not check the safe and the room supervisor would need to call us. We started calling at 8:00 am and didn't receive a return call until 3:00 pm, too late to hop on a train to retrieve the items. When we checked in, the lady at the front desk told us we would have difficult with the room key which we did and returned to the front desk. The lady then helped us get into the room. Why did she initially tell us the trick to get the room key to work? It was irresponsible just telling us we were going to have difficulty with the keys. The front desk provided useless information for use of the subways.

Family

8/10

Excellent

20 Jul 2026

Brian

Rooms are small. Clean and comfortable. Location is a little sketchy but we had no issues. They lock the doors in lobby at 7:00 PM.

Partner

6/10

Pleasant

19 Jul 2026

David

AC controls would not allow the fan to be on continously

Partner

10/10

Exceptional

17 Jul 2026

Rosio

The staff was so helpful. The room was clean. The only downfall is no room service. You need to ask for clean towels. But other than that, we had good experience. Subway was about 2 minutes walking distance. They do sell hygiene items and snacks in case you get hungry or forgot anything. I highly recommend this hotel. I will stay here again.

Friends_and_family Family

2/10

Poor

16 Jul 2026

Rushell

The staff wasn't very friendly or informative. The room was somewhat cleaned but the refrigerator was filled of food from the last guess. The area wasn't the best and unsavory people were hanging out in front of the hotel which gave a very unsafe feeling. Won't recommend it at all!

Family_with_children

10/10

Exceptional

15 Jul 2026

Utpal

Good

Family_with_children

10/10

Exceptional

14 Jul 2026

Daniel

Great room, staff and location.

Self

10/10

Exceptional

13 Jul 2026

tatiana

helpful and well intentioned staff.

Family_with_children

6/10

Pleasant

11 Jul 2026

Maureen

Our room faced a busy street and the noise was tough to sleep through. The loud AC unit was also an issue.

Partner

6/10

Pleasant

10 Jul 2026

shihui

I only slept there for three hours, and the door was really hard to open - it took me over ten minutes just to get in. Then I went out to do some things in the morning and later went back to my room to get some stuff and check out. But it took another ten minutes or so, and when I went to the front desk to complain about how hard it was to open the door, they said it should be open fine.Finally, it took us another 5 minutes to get the door open

Family_with_children

10/10

Exceptional

10 Jul 2026

Daniel

Overall good stay. Location was good. Staff was quite friendly and helpful. Elevators in good order. Didn't get a chance to use the gym with all of the exploring we did. Trader Joe's and target nearby for those looking for standard box stores. Room was clean and not so small for NYC. Walking distance to Chinatown and Little Italy. Transit right outside. May stay again one day.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Benjamin

Great workers doing they job at the front desk

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Juan

Todo

Self

8/10

Excellent

08 Jul 2026

Dakshesh

Thanks

Family_with_children

10/10

Exceptional

07 Jul 2026

Tash

My welcome to the hotel was friendly & efficient. I was in my room within minutes after checking in & taking the elevator.
I had a very comfortable 10 night stay & I slept well, though I don’t think my room was one of the newly renovated ones.
Going by the photos my room, on the 2nd floor, was tight on space, especially at the end of the bed where the desk is.
I’d booked the room 6 months in advance & my view was adjacent buildings, which was a bit of a shame.
The room was very clean with fresh bedding & towels. The bathroom had a wonderful shower that was very much needed after a long day of travelling,
The AC in the room worked well & kept a nice cool temperature especially when the days were very hot.
This was my first time in New York & the hotel is a few minutes from the train station, Williamsburg Bridge, Essex Market & lots of places to eat.
I’d stay here again if I could get one of the renovated rooms that are shown on the website.

Self

10/10

Exceptional

06 Jul 2026

sadid

GOOD STAY!
My friends and I needed a good affordable place to stay in NYC, this hotel was great! The rooms were nice, the restrooms a little outdated. There were goodplaces to eat and also night bars!

Friends

8/10

Excellent

06 Jul 2026

Anabelle

Excellent staff and great location.

Family

10/10

Exceptional

05 Jul 2026

Nicholas

Brilliant location. Very clean rooms and helpful staff.

Friends

10/10

Exceptional

04 Jul 2026

Carlos W.

Very close to the F and J subways routes you can travel from the Kennedy Airport in easy way and then move to the Yankee Stadium, Broadway/Time Squares and Coney Island relative fast. Excellent location to use the subway.

Self

10/10

Exceptional

01 Jul 2026

Letty

The rooms were quiet and clean every day. Front desk staff in the evening is very friendly and attentive. Not the typical breakfast from most hotels but it was good options of breakfast. Hot coffee, water and tea all day in the lobby is a plus! We had an issue with our safe at first due to batteries but the staff quickly resolved the issue. We felt safe in the area and had a subway stop very very close. We would def stay here again!

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

David

The location, staff and amenities are immaculate

Friends

10/10

Exceptional

30 Jun 2026

Jeannie

The air conditioning worked great! Helpful staff and clean room every day

Family

6/10

Pleasant

29 Jun 2026

Ricardo

Buena ubicación con estación del metro a una cuadra. Instalaciones viejas que deben mejorar. La limpieza de la habitación deficiente.
Ideal para una familia de 4. El jóven Andrés, hablaba español y fue muy amable con nosotros, guiándonos cada día en el itinerario planeado.

Family_with_children

10/10

Exceptional

27 Jun 2026

nataliya

Всі були привітні, умови були добрі

6/10

Pleasant

26 Jun 2026

Janis

Hotel had disruptive guests and noise in the hallways late at night

Partner

8/10

Excellent

26 Jun 2026

Warren

The room was spotless, bed very comfortable.
The air conditioner was blowing on me and I asked the front desk if the could have the maintenance team install a diverter to blow the air up instead of on me at night.
It was taken care of quickly.
Will stay here again.

Partner

10/10

Exceptional

26 Jun 2026

Robert

This is an excellent hotel. The rooms were modern, clean, with very comfortable beds. The bathrooms were also in like new condition, with great water pressure and plenty of towels.

The staff goes out of its way to help travelers, and helped us several times on our trip.

The property is in a good, busy, safe neighborhood with quick access to the subway and tons of restaurants nearby.

Family

4/10

Poor

26 Jun 2026

Eric

I wouldn't recommend this hotel. Their only amenity is a water fountain with lukewarm water. The rooms are tiny and to make it worse they have giant desks with no chair taking up 1/4 of the space. Hairs on the bedding, soap dots all over the bathroom counter, paint chipping off in all corners of the room, etc. Water pressure was good. Staff was unengaged.

Partner

8/10

Excellent

25 Jun 2026

Shannon

N/A

Self

10/10

Exceptional

24 Jun 2026

David

Great location in the middle of the lower east side. Surrounded by restaurants and bars and the subway system. Friendly staff and a larger room than I have experienced at the price range in NYC.

Self

8/10

Excellent

19 Jun 2026

Johnna

Staff was very helpful, and room was clean. Close to restaurants and a Burger King and Wing Stop

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

David

A/C worked after engineer visited.

Family

10/10

Exceptional

19 Jun 2026

Brooke

This hotel was well located and egg to check in and out. The staff was kind and helpful.

10/10

Exceptional

18 Jun 2026

Julie

Room was clean. Exercise room was exceptionally clean and well maintained. Air conditioning worked. I would go back.

Friends_and_family Friends

10/10

Exceptional

18 Jun 2026

Tahmid

Room was clean and the staff were incredibly helpful!

Partner

6/10

Pleasant

15 Jun 2026

Sharon

Overall the hotel is clean, staffs, specialty housekeepers are nice. It’s convenient location for other things. However, I couldn’t sleep well every single night because the air conditioning is too loud.

Family_with_children

8/10

Excellent

14 Jun 2026

Emerald

The hotel should use a different air refresher. It stinks in the lobby with cheap perfume. W couldn’t wait to get out of the lobby. The rooms were clean and the housekeeping does a great job with cleaning the rooms.

10/10

Exceptional

14 Jun 2026

Stephanie

The staff were amazing!!

Partner

10/10

Exceptional

10 Jun 2026

Gaston

Wonderful hotel
Very good zone

10/10

Exceptional

09 Jun 2026

Thomas

Andre was helpful and friendly. Bed was comfortable and the margaritas were reasonable and good in the Cantina.

6/10

Pleasant

08 Jun 2026

Min Htun

The hotel is located in a very convenient area, which was one of the main reasons we chose to stay there. However, there was a group of youngsters lingering just outside the hotel entrance almost all day and night. They were smoking and chatting loudly, which made us feel uncomfortable.

Housekeeping was available daily, although there were no water bottles, toothbrushes, or toothpaste provided in the room, which we had already expected.

The hotel lobby felt old and somewhat untidy. Additionally, the water dispenser in the lobby was broken for 3 out of the 6 days of our stay. The aircon was too old and too noisy.

We also requested to store our luggage at the hotel for one night while we traveled to another town, but this was declined due to space constraints.

Friends_and_family Family

2/10

Poor

06 Jun 2026

Xiomara

Someone broke into my hotel room

Friends

10/10

Exceptional

06 Jun 2026

Lori

Great experience! The staff were all friendly and very helpful. The room was small but perfect for what we needed for our weekend. The bed and pillows were some of the most comfortable we have ever slept on. Highly recommend!

Partner

10/10

Exceptional

04 Jun 2026

David

Great location for our plans

Partner

8/10

Excellent

04 Jun 2026

Justin

It was conveniently located to what we needed.

Friends

8/10

Excellent

04 Jun 2026

Rebecca

Room was clean and housekeeping was daily. Cantina restaurant downstairs was a bit of a mismatch-Mexican restaurant/nightclub which was very loud.

Family

10/10

Exceptional

03 Jun 2026

Aurora

I will stay here again when I come back to New York. Excellent place to stay , close to everything around New York.

Self

8/10

Excellent

02 Jun 2026

Melissa

no early check in

10/10

Exceptional

01 Jun 2026

Molly

The staff was very helpful and friendly! One of us uses a wheelchair (ambulatory wheelchair user), and the elevator and room was accessible for us. It might not be accessible for someone who is not ambulatory, depending on the width of the wheelchair, because it is kind of a tight space (but we knew that's how it is in NYC!). The location was good, because it was easy to get into and out of taxis on Suffolk Street. There is a nice playground just a few blocks away that my son liked. Check-in was quick and easy. I thought the rate was decent for being in the city, especially when I compared it to other hotels nearby. There are several places to eat very close to the hotel, and you can also order from the hotel restaurant. One of us used the subway, and there is a station that is very close and convenient, just up Delancy street a little over a block away. All in all, I would stay at this hotel again! The front desk staff was super nice!

Friends_and_family Family

10/10

Exceptional

31 May 2026

Benjamin

Room was clean, air conditioning worked well staff was excellent!!!!!

Family

8/10

Excellent

31 May 2026

Raul

A++ room , clean, neat, ready

6/10

Pleasant

31 May 2026

Kyung Min

The rooms were not as clean as it looks in pictures. Some hallways smell like homeless ppl. Staff were ok. There wasn’t even water bottles in our room and when we asked for water bottles, they charged us $3 a bottle. The gym is a joke. And overall review is I wouldn’t stay here again even though the location was great.

Partner

8/10

Excellent

30 May 2026

Lizbeth

average hotel room, thought it would be bigger and they told me I had a balcony which I did not.

Partner

8/10

Excellent

28 May 2026

janet

The staff was exceptional! There were a few noisy hotel residents, they were quickly removed or asked to be quieter.

Family_with_children

10/10

Exceptional

28 May 2026

Christopher

Clean and eat stay! The front desk staff were personable and helpful.

Partner

8/10

Excellent

28 May 2026

Jason

This was a solid place. Decently clean, good location, free coffee. Would consider staying here again.

Partner

10/10

Exceptional

27 May 2026

Aurora

Great room and hotel location

Self

6/10

Pleasant

26 May 2026

Ruth

Convenient location. Clean but quite dat d. Getting facelift right while we stayed there

Family

8/10

Excellent

26 May 2026

Haolin

Reception staff were super helpful throughout our stay. They helped us book taxis and provided essentials like toothbrushes and toothpaste when needed.
The air conditioning was excellent — the room cooled down instantly, and when it got too cold, warm air came out straight away as well.
We didn’t try the breakfast, but there was a water filter, vending machine, and coffee machine available near reception for guests to use.
Overall, a comfortable stay with very helpful service.

Family

6/10

Pleasant

23 May 2026

Connie

Didn’t like the neighborhood staff was super friendly the lobby was very outdated room was clean but super small

Partner

8/10

Excellent

23 May 2026

Kyle

Room was mostly clean, minor staining on carpet and bedsheets but nothing concerning or dirty. Reception staff was nice the first day of our stay but were a bit more reserved. AC definitely works!

Partner

6/10

Pleasant

23 May 2026

Tracy

We didn’t like the construction on a scaffolding right outside of our window. Or the noisy air conditioning in our room that blew hot air and made a terrible racket so we couldn’t sleep.

Partner

10/10

Exceptional

22 May 2026

Joy

The lobby staff and security were terrific! Our room on the 4th floor had been recently renovated and was very clean. Kudos to Andre who helped us get a microwave because it hadn’t been replaced after the room was renovated. They will keep luggage in the lobby before check in or after check out but not overnight.

Partner

6/10

Pleasant

22 May 2026

Linda H

The room was small but clean and quiet. Not enough towels but they brought more immediately which we appreciated. But that wasn’t the only issue. The bed kept sliding sideways off the base and we could not get it to stay centered and then the AC didn’t adjust to on for us and the room got stuffy.

Partner

8/10

Excellent

21 May 2026

Richard

Great people staffing this hotel. Front desk, servicing the room, maintenance guy! Easy access to subway. Reasonable price in NYC terms.

Family

10/10

Exceptional

20 May 2026

Kimberly

Staff was absolutely amazing. This is my third time and I’m gonna keep coming back.

10/10

Exceptional

20 May 2026

Lisa

Nice hotel for the price in a good area to catch the subway. Staff was friendly. I like how on graduation weekend they had an area set up and a message in the elevators. Would stay again.

Partner

10/10

Exceptional

14 May 2026

Jennifer

Good location in the LES. A few blocks to the subway and shops

Friends

4/10

Poor

14 May 2026

Ron

Staff was wonderful wanna say that upfront but wow that neighborhood at wow is some nasty businesses but hey alot of places to eat. Can't get into any of the banks ATMS at night so FYI make sure u have cash money before it gets dark out

Friends

10/10

Exceptional

13 May 2026

Mohammad

My first time in NYC and it was awesome to have stayed at a place which gave me the flexibility to move around. Staff was extreme nice and professional. I had forgotten my phone charger and manager on duty gave me her personal charger for the duration of the stay which was very appreciated. My room was cleaned promptly each day. Overall, great place to stay.

Self

10/10

Exceptional

11 May 2026

Melanie

Great friendly staff

10/10

Exceptional

10 May 2026

Andrew

The staff was great to us. They recognized us each time we came in and welcomed us. They looked out for our special needs we had along our stay. I was very impressed with everyone on staff

Partner

10/10

Exceptional

08 May 2026

George

Rooms are nice but small and cramped a bit. Not really an issue but surprising

Self

8/10

Excellent

08 May 2026

Tana

Helpful staff

6/10

Pleasant

07 May 2026

Shaily

The setting is very congested, with hardly any room in the lobby or hallways to move around.

8/10

Excellent

05 May 2026

Roberto

Excellent location, close to market and Subway station. Rooms generally good as any other holiday Inn.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Benjamin

Great stay in the more residential area of NYC. The rooms are not huge but big enough and great location for the subway.

Family_with_children

8/10

Excellent

03 May 2026

Amanda

My thermostat was broken the first night but they fixed it right away but man that first night was soo cold. Great great staff.

Self

10/10

Exceptional

03 May 2026

Amber

Front desk staff was rude to guy dropping off laundry. She was less than pleasant to me. We checked in, and immediately upon entering the room, got a whiff of urine. AC was broken; literally would come on at all and thermostat had similar issue. Phone didn’t work, but even if it had, the buttons were missing. We returned to lobby and checked out. Awaiting refund status from Expedia.

Family_with_children

10/10

Exceptional

02 May 2026

Christine Joy

Great

10/10

Exceptional

01 May 2026

Sho

Clean room

Self

10/10

Exceptional

26 Apr 2026

Lucia

Perfect location for what we needed! Staff was friendly and very helpful!

Business Friends

10/10

Exceptional

26 Apr 2026

Michael

Super comfy bed, despite the neighborhood (close to all the action in the lower east side), super quiet/easy night sleep. Highly recommend!

Friends

6/10

Pleasant

26 Apr 2026

Lemira

The floors did not feel clean. It felt like there was dirt or debris on the floor. It wasn’t until my daughter started her shower that she noticed there was no shower curtain. I had to go down to front desk and ask for one. They got one right away but how could that have been forgotten. The staff was nice, though, and happily stored our luggage while we were out.

10/10

Exceptional

25 Apr 2026

Brian

👍

6/10

Pleasant

25 Apr 2026

Ramandeep

Staff was accommodating. Room was fine. Air Conditioning unit was quite hard to get correctly. I do wish there were water stations on every floor rather than going down to the ground level to get water.

Showers were so nice and the pressure and heat was perfect!

The key cards need an upgrade. Ours would constantly not work and we had to get them recharged because they were affected by wallets, pockets, phones and anything magnetic.

The area outside is a bit average - the scaffolding is a bit of an eyesore and there were decorations on it which signifies that they’ve been up for months.

Family

10/10

Exceptional

23 Apr 2026

Megan

Clean and great location. Having a fridge and microwave in the room was so helpful. Just a block away from the sub station!

Partner

10/10

Exceptional

22 Apr 2026

Jenny

The room was very clean and we loved the complimentary coffee and water dispensers.

Partner

10/10

Exceptional

21 Apr 2026

Skylar

Awesome

Friends

10/10

Exceptional

21 Apr 2026

Brian

Perfect place for our NYC stay. No bfast but coffee all day. Room cleaned every morning. Close to subway, Little Italy, Chinatown and lots of nearby food and shopping options. Staff was friendly and attentive. Highly recommend!

Partner

8/10

Excellent

20 Apr 2026

Martha

It was very difficult to control the hot/cold.I also had to go 4 times to get new keys. But the room was comfortable, the staff very nice, housekeeping very good. I would stay there again

6/10

Pleasant

19 Apr 2026

Justin

Very low budget , don’t expect much or anything at all

Partner

10/10

Exceptional

14 Apr 2026

Tracy

Staff was great. It would have been helpful to know that the place was under construction before our stay

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

jack

This is my third stay there, to us it’s perfect

Family

10/10

Exceptional

10 Apr 2026

Irene

Very convenient

Family

10/10

Exceptional

09 Apr 2026

sandra

clean room

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Betty

Great staff, nice lobby.

Partner

4/10

Poor

06 Apr 2026

Susan

While i understand the hotel was under construction, there was no shower curtain in the bathroom, water went everywhere during showering and it took 2 days for the staff to install a shower curtain. Seems a ridiculous issue to have for that long a time.