NoMo Soho

United States , New York Area - NY
NEW YORK, 9 Crosby Street
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100 reviews shown

6/10

Pleasant

29 Jun 2026

Morgan

I used to stay here every time I came to New York to visit but I probably won’t be anymore. I was disappointed by the cleanliness of the room and accessibility of the amenities. Also, when we got there, we were given a room that was already occupied and our friends called down to the front desk for hand soap all weekend and were lied to about a shipment delay. They never got their soap and for a pricey 4 star hotel, that’s terrible service. The bathroom door in our room didn’t shut because it was pulled out of its frame. The floorboards were gross and cracked. The carpet was stained. Just not what I expected from the Nomo.

Friends

2/10

Poor

29 Jun 2026

wazhma

My room didn’t have any basic hotel things including HANDSOAP! I called several times and no one would answer the phone. I went to front desk 4 times in one day and they seemed annoyed every time I went to ask for something. My room didn’t have water, slippers, hand soap, robe, iron. Basically anything a hotel room should have. They said they would bring it up and when I finally got a hold of them they said the shipment for hand soap didn’t come in and they could bring me shower gel. Umm hello? There are stores next to hotel. Shower gel is not the same as antibacterial hand soap. I felt like I might as well had gone camping or something. I wrote an email to them and still haven’t gotten a response. Terrible experience. Would not recommend.

Self

8/10

Excellent

29 Jun 2026

Sara

The room was very well designed and pleasant to be in. The general set up in the room worked well. It was very quiet, no noise from other rooms. Main complaint: there were NO usb sockets anywhere in the entire hotel! Apple Pay or any other digital form of payment was not working. The Cafe could only take cash or room charging.
Drinking water could be topped up in the gym only, no other drinking fountains in the hotel. The complimentary morning coffee station often ran out. It’s a great shame that the hotel doesn’t sort out these basic issues otherwise I would have given it 5 stars

Partner

8/10

Excellent

28 Jun 2026

Elaine

I don’t understand why as a hotel guest I could not sit in the outside table area just to relax and have a drink. The staff told me I had to order a meal. The location of the hotel is perfect and close to the subway. Very quaint hotel.

Family

2/10

Poor

26 Jun 2026

Osabilu

I came into the room and I needed to go to an event immediately afterwards there was glitter on the bed, literally a ton of glitter, so it ruined the clothes that I was about to wear out because I put it on the bed as I was trying to get ready to go out. I complained about it when I got back from my event. They moved me to a different room that different room did not have any hot water.

10/10

Exceptional

26 Jun 2026

Amy

Amazing view and accommodating staff. Clean and spacious.

Family_with_children

6/10

Pleasant

25 Jun 2026

Christopher

First room had no AC so not sure why they put us there. However the staff was quickly accommodating. Rooms could use serious upgrade. The leather headboards were peeling and baseboard was destroyed in bathroom. Wouldn’t stay here again.

6/10

Pleasant

23 Jun 2026

Jose

Grout work and marble flooring needed some help. Marijuana smell penetrated my room. Can’t seem to maintain a good temperature; vent blows right in your face

Self

10/10

Exceptional

23 Jun 2026

Judy

Great hotel. Room was clean and staff was great. The location was perfect. The downstairs restaurant was wonderful.

Family_with_children

6/10

Pleasant

22 Jun 2026

Kia

Location is perfect. Rooms need updates asap.

Self

10/10

Exceptional

21 Jun 2026

Jenna

Amazing

Friends

10/10

Exceptional

21 Jun 2026

joel

Great property, best view around if your in a balcony penthouse suite

Partner

6/10

Pleasant

20 Jun 2026

Kai

I don’t normally leave reviews unless it’s a warning-ish for bookings.
I listened to a friend and booked this hotel instead of a bigger name hotel that’s not a small boutique one. It wasn’t my favourite. The only good things about it were the location in SoHo and that we were able to check-in early after a red-eye flight.

The first room was hot like a sauna and after some back-and-forth we got switched to a new room with a better view. But the new room’s ac was struggling biggggg time. We had to leave our blinds closed all day and couldn’t enjoy our room during the day as it was so hot.
There’s no fridge, no tea kettle or any comforts that normal hotels have.
The rooms were very dated and so was everywhere else but the main floor. The carpets were worn down, the bedframe was peeling where we put our heads, the baseboards damaged in the bathroom.
When we would ask for assistance from the workers downstairs they were nice but not helpful for something as simple as calling a cab for us to go to the airport.
Overall for the price, or slightly more, I would have stayed elsewhere to be comfortable.

Partner

8/10

Excellent

20 Jun 2026

Sergio

Creo que fue un buen servicio

10/10

Exceptional

15 Jun 2026

Gage

As always the room was great. Great location. But this time the restaurant was closed for breakfast and closed at 4pm on our arrival day. So plan needed to change. Why I don’t know. But what a bummer. We looked forward to eating there.

Partner

4/10

Poor

15 Jun 2026

Charles

Really cool exterior and nice lobby, but this hotel is seriously in need of some major renovations. We booked one of their nicer 1 bed suite rooms, and it was one of the dirtiest hotels I've ever stayed at. Actually, it was by far the dirtiest hotel I've been to at this price point. Our friends in other rooms said the same thing. Multi-colored stains on the couches (we didn't dare sit on the couches), foot prints, dirty carpets, smears on the walls, etc. I don't like writing reviews like this but management definitely should consider refreshing the product they're offering. Service was fine, the bed was solid too, no late checkout though. But definitely would not recommend staying here if you care about cleanliness and a properly maintained hotel room.
Pros: fantastic location (perfect for metro and Uber pick up), good views from the rooms,

4/10

Poor

14 Jun 2026

Jacques

Stayed for 3 nights with my daughter. The air conditioning broke down 2 of the 3 nights. When I told the check-out staff it had not worked (again) on the last night they did not even apologize! Unbelievable. The white headboards of the beds are so worn out that you can picture the heads of 1000 previous customers laying on it. Complete lack of interest in the customer, especially by the check-in/out staff.

10/10

Exceptional

14 Jun 2026

LOIS

All good

Self

8/10

Excellent

13 Jun 2026

Anne

Liked the location.

Self

10/10

Exceptional

11 Jun 2026

Stephanie

Great location. Nice, clean rooms with lots of light.

10/10

Exceptional

08 Jun 2026

Thomas

Great location and nice hotel

Self

10/10

Exceptional

08 Jun 2026

karen

I had a pleasant stay. I was given a room when I arrived a bit early and the front desk staff were very warm and friendly. The room on the 15th floor was clean, and quiet . The bed was super comfortable. I also enjoyed the 12:00 check out! I hope to stay there again!

Self

10/10

Exceptional

07 Jun 2026

Wesley

Clean with a nice staff, the bar and restaurant is show stopping in beauty with the terrarium feel.

Rooms are small, even the upgraded ones—even by NYC standards. Have to request a mini fridge.

Super close to Little Italy.

Loved our stay!

Partner

8/10

Excellent

07 Jun 2026

Carolina

Great location and price.

Family_with_children

8/10

Excellent

06 Jun 2026

Kathryn

The location is great for us. Renovations were gong on but not a nuisance. I had to ask twice for the described refillable water bottles. There is no bar soap, so if that is your preferred, it is best to bring your own. You do not get wash cloths so you have to ask for them more than once if you have daily housekeeping. We have never received an upgrade being Hotels.com users and have stayed there frequently. I think they ignore this. Other hotels have upgraded us even on the first stay in New York.

Partner

10/10

Exceptional

06 Jun 2026

Lindsey

Great view of the city. Clean and beautiful hotel!

Self

10/10

Exceptional

03 Jun 2026

Vanessa

Clean hotel in a great area. Could definitely see a little wear and tear in the rooms, but generally things felt clean and beds were comfortable.

Didn’t love the strong fragrance that was being piped into the lobby, but that’s incredibly subjective.

Would stay here again!

Self

8/10

Excellent

02 Jun 2026

linda

Very comfortable, convenient. Great breakfast.

Partner

4/10

Poor

01 Jun 2026

stephen

2/10

Poor

30 May 2026

Paul

Had an horrible experience contacting this hotel, booked with Expedia and they also took 2 days to return an email. I was hoping to cancel our stay before arriving due to financial unexpected expenses but never heard from the hotel until 4 days after the days I was going to stay there only to be declined with no communication or understanding what so ever. Please do better

Family_with_children

6/10

Pleasant

30 May 2026

Betsy Sophie

When in New York, I spend most of my day outside, so spending a little less on a hotel room makes sense for me. On check in, the staff was nice and provided us with a complimentary upgrade because of a special occasion. Upon entering the suite, I shuddered to think what our original room would have looked like. The room was dated, there were holes in the sofas and the mini fridge had been removed. The carpets looked scary. But the bed was clean and comfortable, and that was good for me. The shower had good pressure, but the handheld only faced upright, spraying water at the glass (which leaked) and through the bathroom. When standing in the shower and using the handheld, you had no water on you while you soaped. At turndown, we were not replenished waters. When we called front desk, they advised that they only provide water on your first entry into the room and from there on you are supposed to keep the bottles and refill them yourselves at the gym. I don’t think this was meant to be environmentally friendly and no one actually advised us of this at check-in. They also didn’t tell us that complementary black coffee would be provided at the front desk area and so on day one I had to go all the way down to the café only for them to send me somewhere else. The main floors lobby vs second floor front desk was an inconvenience. Overall, I got an inexpensive room in the city and a comfortable bed, but I wouldn’t stay here again.

Partner

10/10

Exceptional

28 May 2026

Diana

I appreciated the birthday wish as soon as I checked in and the small cake that they provided for me in my room was a really nice surprise. It made me feel special.

Self

2/10

Poor

27 May 2026

Jordan

Booked the wrong date accidentally through Expedia and they wouldn’t help me at all. Full nights charge just to change or cancel. I wasn’t in the country so I couldn’t even go if I wanted to. Extremely upset

10/10

Exceptional

26 May 2026

DAVID

Location was superb. Clean room and surroundings. Staff was friendly. Only suggestion would be to add more elevators or upgrading mechanics to run faster.

Partner

10/10

Exceptional

26 May 2026

Brent

My wife and I had a amazing stay at NOMO- the hotel upgraded us and we’re extremely helpful in welcoming my wife on her 55th birthday…Could not have been better.

Partner

8/10

Excellent

25 May 2026

Joseph

What a location! It’s right in the middle of everything in soho. Rooms are tight. But they are very well kept. I was on 16th floor. Views were good at nighttime. All and all I had a great weekend shopping and eating in the best stores in NYC. I would come back here without hesitation.

Partner

10/10

Exceptional

25 May 2026

Matthew

The views from my room were really great. Small rooms but super clean. Enjoyed the restaurant and will go back soon.

Family

10/10

Exceptional

25 May 2026

Jisoo

Pretty nice hotel! I enjoyed the pleasant interior design and spacious bathroom. If you love to explore Soho, this would be the great option.

Partner

8/10

Excellent

22 May 2026

leon

Staff is really great and helpful as well as the bar downstairs they have a great vibe and bartenders make great drinks . Best part is the location walking distance to great shopping, little Italy and tons of other NY treats . Location is perfect .

Partner

10/10

Exceptional

22 May 2026

Emanuel Eliud Diaz

El trato y la atención del staff.

Family

10/10

Exceptional

20 May 2026

Jeanette Maisler

Could not beat the location. Safe area for walking for miles. Great views and very quiet.
All staff was friendly and accommodating.

Friends

8/10

Excellent

20 May 2026

Bradley

Nice place. Rooms small. Two beds. No chairs. Maybe standard for NY. No drinking glasses in the room. No mini fridge.

10/10

Exceptional

19 May 2026

lena

Very good

Family

6/10

Pleasant

19 May 2026

Phillip

Beware of hidden fees! We were surprised upon checkout to discover a daily $43 Amenity Fee. What amenities?! I saw/experienced none.

10/10

Exceptional

18 May 2026

Teri

Great hotel. Close to everything and everyone is very helpful.. even if you have a problem. They bare right there for you

Family_with_children

4/10

Poor

18 May 2026

Tania

Partner

10/10

Exceptional

13 May 2026

Luanne

We were very pleased with our stay at NoMo Soho. The property had unique Soho vibes and was very beautiful. The staff was extremely friendly and helpful and our corner room had stunning views of the city, especially the night views. We would stay there again!

Family

8/10

Excellent

11 May 2026

Joanne

The hotel entrance, lobby, restaurant and rooms were very pretty but the rooms seemed a little worn and there was very little space to put anything in the Deluxe King. Staff was exceptionally friendly and helpful although I had to go back down at checkout to ask about the food / beverage credit after I was told it would automatically be applied when I charged the restaurant check to the room. I would stay here again as I liked the hotel overall and the location was in a nice part of SoHo.

Self

10/10

Exceptional

10 May 2026

Lauren

Everyone was kind. Angie especially has been most hospitable. We will be back.

Partner

6/10

Pleasant

08 May 2026

Michelle

This hotel was purchased out of chapter 11 bankruptcy in February 2026 and it looks like it. Mold was present in our shower and floorboards and the headboard was worn. On the plus side, found staff to be nice and accommodating, walkable SoHo location and there is a generous noon checkout time. However, I would not consider this hotel until after the new owners can get in and provide renovations, assuming they will make the investment. The previous

Partner

4/10

Poor

05 May 2026

Diego

No coffee machine in the room, very low amenities only body wash and shampoo from a fixed bottle.

This hotel used to be the Mondrian and now it is a very low cost hotel at the same prices of the Mondrian.

The coffee downstairs is $8 for a machine version, there is no breakfast available on weekends only brunch starting at 9am.

At that price point there are many hotels with better facilities. amenities and experience.

Self

2/10

Poor

05 May 2026

Ameer

room not as advertised

4/10

Poor

03 May 2026

Vanessa

the rooms need work… things are falling apart.

Partner

10/10

Exceptional

03 May 2026

Alla

The Best. I recommend

10/10

Exceptional

01 May 2026

Andrea

Beautiful Hotel. Room was so bright and bigger than any other NY hotel I have stayed at.
I loved it and will definitely go back!

Friends

2/10

Poor

30 Apr 2026

Maha

Room furniture run down, water leaked from shower into the room

Family

10/10

Exceptional

30 Apr 2026

Adam

NoMo SoHo is a lovely boutique hotel situated in the heart of SoHo in Manhattan. The property has quiet, clean rooms. Its central location provides easy access to the subway as well as a number of amazing restaurants, shopping, and museums and galleries. The restaurant at the hotel is wonderful and the restaurant staff were very kind. The hotel staff were very responsive and allowed us to have early check-in as well as providing assistance with arranging transportation to and from the airport. It was a great experience and we definitely would stay there again!

Family

10/10

Exceptional

29 Apr 2026

Reynaldo

Very helpful staff.

Family

8/10

Excellent

28 Apr 2026

Jamie

The staff was incredibly friendly, check in was incredibly easy and the ladies at the front desk were so kind. When we got to the room, there was hair all over the bathroom wall. Bizarre and not the friendliest welcome. I also wanted to grab coffee in the morning and noticed the coffee bar was not open. That made me sad, but there were plenty of places in the area that I was able to grab coffee from so that helped. All in all… I would say 4/5! Thank you!

Family

10/10

Exceptional

27 Apr 2026

Yakelin

Beautiful and clean

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Cristiane

the location of the hotel is great, room its spacious. My only negative point is the coffee. They should have a coffee maker in the room.

Self

6/10

Pleasant

27 Apr 2026

Michael

Room was clean however needs a remodel. Crack in sink, walls need painting, door to bathroom broken.

10/10

Exceptional

24 Apr 2026

Renay

Great hotel in a perfect location. We have stayed here five times and love it. Staff is very helpful and rooms are nice.

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Priscilla

Location is amazing, hotel had a great vibe…but it does not seem loved and for me to love it, I gotta know the staff and ownership group loves it.
They offer coffee in the mornings near the lobby. The label on the coffee jugs was literally mispelled. The set up was a bit careless and gas station like. Much inferior to the Fairlfield Inn, who offers flavored creamer…in the end, it’s a gorgeous property, nice staff, but felt like zero pride and ownership.
Everything seemed a bit not cared for. Baseboards on beds were peeling, towel racks were cheap, and like I said, the “cofee” situation was sad.
Don’t let this hotel go. The vibes are there! The location is great. Love on it, and people will love you back!

Self

8/10

Excellent

22 Apr 2026

sean

The location is good and the public areas are very nice. My room was a little tired

10/10

Exceptional

22 Apr 2026

Emily

Property overall was good. Location was the best part. Staff was helpful and hotel was nice, just needs some updating. While clean, there was a lot of things like the peeling headboard, and crack trim in the shower that really could be fixed and would go a long way.

Self

10/10

Exceptional

21 Apr 2026

Eric

great location. very helpful staff.

Partner

2/10

Poor

20 Apr 2026

Devan

My first time there would be the last time. The staff at the front desk and restaurant was amazing. But my room was not clean well, the bed head was flacking and the toilet seat was crack. The view was excellent, but premium room is not worth the money. Overall i wasn't very satisfied.

Partner

10/10

Exceptional

19 Apr 2026

sherrie

Great vibe. Staff super nice & responsive. We had a suite for three adults, and it was spacious by New York standards. Great location to all things that Soho offers… shops, restaurants, subway. Would definitely stay again.

4/10

Poor

19 Apr 2026

Yilin

Very limited space, not too clean, convenient location

Partner

8/10

Excellent

17 Apr 2026

moninder

Garden restaurant is great but rest of the property it okay okay.

Family_with_children

10/10

Exceptional

16 Apr 2026

gary

Good location
Nice vibe

10/10

Exceptional

16 Apr 2026

Claudia

The location is ideal for walking to every thing. The views were spectacular. Rooms are on small side but didn’t matter at all when you look out windows.

Family

10/10

Exceptional

15 Apr 2026

Alicia

The staff is excellent, super friendly. The rooms are really cute. Love that they’re storage under the bed. The restaurant on site is excellent and the location could not be any better.

10/10

Exceptional

13 Apr 2026

Victoria

Hotel was in a good neighborhood but it was over priced for what it was. But that’s to be expected in NYC. The reservation said we would get a $36 food and beverage credit but no one offered it or seemed to know anything about it.

Partner

8/10

Excellent

12 Apr 2026

John

Staff amazing. Room a bit banged up. Cigarette burns in couch and love seat.

Family_with_children

8/10

Excellent

12 Apr 2026

Ivana

Wonderful views of the city. Wish there was a coffee maker in the room.

Partner

6/10

Pleasant

11 Apr 2026

Shanie

We had high expectations given the price and location, but this stay was a disappointment.

Check-in was nearly two hours late. Our room wasn’t ready until after 5:30 PM despite a 4:00 PM check-in. We had an event that night and were left scrambling. They offered a $100 credit, but it didn’t make up for the inconvenience.

The layout is confusing from the start. The front desk isn’t clearly located, and the overall experience feels disorganized. While the hotel looks stylish online, in reality it feels worn and poorly maintained. Elevator buttons were missing, and in our king suite with balcony, the shower handle fell off immediately. Cleanliness was also lacking.

Amenities are minimal: no room service, no snacks, no coffee machine, and no clear info on what’s available. The lobby coffee bar was rarely open, and the only restaurant was underwhelming and nearly impossible to book, even for breakfast.

Basic requests weren’t handled well. We asked for extra towels and received just one additional set. Blackout shades don’t work, and we were woken up at 7 AM daily by bright light flooding the room.

The staff was polite, but the hotel itself is not worth the steep price. Great location, but that’s about it.

Friends

10/10

Exceptional

09 Apr 2026

Anna

Nice staff, roomy suite, and great to have the bar downstairs

Self

8/10

Excellent

09 Apr 2026

Pablo

Amazing Hotel

10/10

Exceptional

08 Apr 2026

Miranda

The stay and view from our upgraded hotel room were unlike any other experience we have had in NYC.

Partner

10/10

Exceptional

06 Apr 2026

Stephanie

Super hôtel et personnel. Très bien placé dans Soho.

Family

10/10

Exceptional

05 Apr 2026

Chunnan

We arrived at 10:30Am, they let us in our room right away, really appreciate that.

Our suite has 2 beds and also 2 bath, the 2 bath is so impressive and brought a lot of convenience and relax to us.

10/10

Exceptional

03 Apr 2026

NicolaNBarrie

Love this place.

10/10

Exceptional

01 Apr 2026

david

Great place to stay

10/10

Exceptional

26 Mar 2026

Sarah

Great views. Great location. Perfect

Family_with_children

10/10

Exceptional

26 Mar 2026

Fiona

Great location and Restaurant in hotel was lovely.

Family

8/10

Excellent

24 Mar 2026

Roee

10/10

Exceptional

21 Mar 2026

Erica

I really can’t say enough good things about my stay at Nomo SoHo! From the moment we checked in to the time we left, it was a positive experience. The staff was very friendly and helpful. Shout out to Julian who was so kind and helpful! The room was perfect for my overnight stay. Location was in the center of great shopping and restaurants. I look forward to visiting again soon.

10/10

Exceptional

20 Mar 2026

Cary

Excellent long weekend stay here. Location is perfect and we love the staff all the way around the hotel. Highly recommend booking a room higher up floor 15+, the views are hard to beat

Partner

10/10

Exceptional

20 Mar 2026

Farzaneh

We loved this hotel! It was beautiful, kind and warm staff, clean room and overall great experience!

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Kelly

I booked last minute. My flight came in at 8 AM.
I was expecting to drop off my bag , they had our room ready for me!
That never happens in New York! Staff was great.

Self

8/10

Excellent

15 Mar 2026

Kate

What a fabulous hotel!!! In such an amazing location too. Our room was perfect and I lovee the views. The restaurant was great and the overall esthetic of the hotel was great. My only compliment would be the rooms weren't soundproof and you could hear everyone in the halls, their dogs and just bery aware other people were staying around you but honestly it was really great otherwise

Family_with_children

10/10

Exceptional

15 Mar 2026

Laura

Nomo Soho has a lovely floral entrance with both real plants and artistically done cloth flowers, and the staff was kind and attentive, and always available. The restaurant Nomo kitchen on-site offers good food and beverages. The only thing I would add is providing coffee and tea in each room, as travelers can miss the window for coffee in the lobby. The nearest coffee shops on Canal St. and Broadway are waiting, until then.

10/10

Exceptional

14 Mar 2026

Ashley

We love this hotel. Great location, safe, helpful staff and love the rooms with King and sofa bed!

Friends

10/10

Exceptional

13 Mar 2026

Jacqueline

Great location and easy check in

Partner