Arlo SoHo

United States , New York Area - NY
NEW YORK, 231 Hudson Street
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100 reviews shown

6/10

Pleasant

30 Apr 2026

Randall

Weird flushing sound coming through the vents. Rooms are very tight.

Partner

10/10

Exceptional

28 Apr 2026

Beth

Perfect location, clean and stylish. Petite rooms, but cozy. The king terrace room was awesome. Most comfortable sheets and pillows. Mattress wasn’t the best. Otherwise, awesome!

Self

10/10

Exceptional

28 Apr 2026

Brian

The staff was very personable

Friends_and_family Friends

6/10

Pleasant

27 Apr 2026

Smriti

Amazing staff but property needs to be cleaned better - rooms are tiny

Friends

10/10

Exceptional

26 Apr 2026

Sonya

Front staff was excellent. Cleaning staff was a 3 star. Gone all day and car back late afternoon to a uncleaned. Asked for them to come back once we left for dinner and while napped they came and knocked 4 times before then.

Partner

4/10

Poor

25 Apr 2026

Rosaline

The rooms are so small we could only open one suitcase at a time.

Partner

6/10

Pleasant

24 Apr 2026

Sumit

Rooms are way way tinier than what you might expect, and there are unforeseen charges at the front desk when you check in that are not part of what you pay on Expedia

Family

10/10

Exceptional

22 Apr 2026

Anna

This was the perfect stay for a quick overnight trip! The room felt very elevated and well designed - although the bathroom/shower door didnt want to stay shut - and i loved that my room faced a courtyard. It was very peaceful considering the location! staff was great and the little cafe/food pantry in the lobby was super convenient and well stocked. Would stay again!

Partner

10/10

Exceptional

21 Apr 2026

Peter M H Holmes a

Front desk team rocks

10/10

Exceptional

20 Apr 2026

Deborah Lesley

The staff were really helpful. Helping us check in and booking us transport to JFK at the end of our stay. The only thing I would say is it should be made clearer that if you have a king bed with city view there is not all round access to the bed. When you are both over 60, one with a broken hand, it was not easy having to crawl to get out of the bed.

Partner

10/10

Exceptional

20 Apr 2026

This is a really well located hotel in SoHo and offers fantastic amenities, such as a well stocked little shop for coffee & snacks downstairs, a gorgeous roof-top bar & light-filled rooms. It is very clean and the staff are super friendly & helpful. Check-in & out was a breeze and communication re the booking was excellent. I definitely recommend this hotel.

Partner

10/10

Exceptional

19 Apr 2026

Deborah

Great stay, great location.

6/10

Pleasant

17 Apr 2026

Sergio

The restaurant is run by bad attitude personnel. Horrible service. The hotel is ok.

10/10

Exceptional

17 Apr 2026

Elizabeth Denise

I cannot say enough wonderful things about the staff and this property. I stayed back in Feb in the days leading up to the blizzard - Shaq and the team were so incredibly helpful at this time and overall every staff member I met was incredibly thoughtful, considerate and polite. My room was immaculate, obviously the rooms are a little more compact but I never felt without. It is very thoughtfully designed.

I enjoyed my stay so much that I’ll be returning in a couple of weeks. The location is perfect walking distance to really anything you may need. I think this will be my go to place on each NYC visit.

Thanks again guys, look forward to seeing you soon!

6/10

Pleasant

16 Apr 2026

Melanie

The rooms are so micro - which is normally fine but as a business traveler - you need a solid space to hang your clothes. My twin room had no place to do so unless it was on the towel bar next to the toilet. Not ideal.
It's clean and hip but there are some fundamentals that need to be considered for business travelers.

Business

10/10

Exceptional

16 Apr 2026

Terrie

Very clean. Well maintained. Rooms are compact yet very nice. Enjoyed the canned water! Lindens is fantastic! All staff was friendly and helpful.

8/10

Excellent

12 Apr 2026

Claudia

Staff is nice, rooms very small.

10/10

Exceptional

05 Apr 2026

Hector

Great staff.

Partner

10/10

Exceptional

05 Apr 2026

Enise

Excellent service, super nice crew, love it. They made a surprise for my daughter because we were celebrating her acceptance to university.

10/10

Exceptional

05 Apr 2026

Melanie

Great location, close to subway station. Staff were helpful and welcoming. Very efficient hotel room, breakfast was delicious in the Lindens restaurant. Two bar options too - the roof terrace was a lovely way to end an evening in NYC

Partner

2/10

Poor

05 Apr 2026

Mehtap

Very cheap pillows and not comfortable bed. I’ve developed neck pain from the pillows and kept waking up in the middle of the night to fix the pillow as it felt like I was on a rock and I had to keep fixing it. The queen bed is not a real queen bed it felt like full size. Two 110 lbs 5’2 girls couldn’t fit in the bed. We had to call and ask if this was for sure a queen bed.. but excellent staff was the only good part of the hotel. Very helpful and sweet customer service.

Friends

2/10

Poor

04 Apr 2026

Jacqueline

Found moths in my bed, alive and dead on the Third day of the stay and when I asked for a refund, Arlo Hotels felt that only a 50% refund for sleeping in beds with insects in them would satisfy my request. The hotel is so run down and needs help.
Go elsewhere.

Self

10/10

Exceptional

01 Apr 2026

EDEN

Great location
Front desk employees were very helpful

10/10

Exceptional

31 Mar 2026

Misty

Good amenities such as a clothes steamer and umbrellas for guests.

Self

8/10

Excellent

30 Mar 2026

Briana

I really did enjoy my stay at Arlo Soho. The staff was sweet and sufficient at the front desk. Check In/Out was easy and smooth. Turn down service could use some new recommendations but I received what i asked. The hotels’ restaurant Linden’s and it’s staff were pleasant, tentative and thoughtful.

I would recommend it.

10/10

Exceptional

30 Mar 2026

SANDEEP KAUR

The room was very clean and the staff is extremely friendly. The location is also very accessible.

Self

10/10

Exceptional

29 Mar 2026

Josie

Beautiful and clean. Loves staying here

Self

10/10

Exceptional

29 Mar 2026

Great stay,great location and Sean at the front desk couldn't be any nicer. Will definitely be back.

8/10

Excellent

29 Mar 2026

Ronald

It was a nice place with a good location; however, the room was extremely small. I could not stay again because of the room's size.

Business

6/10

Pleasant

29 Mar 2026

Christine

Beware we booked the hotel at a certain price when we arrived. I was told that there is an extra $40 urban fee. I’ve lived in New York City my whole life and have stayed at many hotels in Manhattan. I have never heard of an urban fee before. Upon questioning the night manager was nice enough to remove the fee, but I’m sure many people get stuck paying it should be included in the price of the hotel. The hotel informed me that this is a tactic that Expedia uses to attract patrons to the hotel with lower price prices. However, I’ve have been using Expedia for many years and this is not consistent across all hotel hotels with Expedia.

10/10

Exceptional

26 Mar 2026

Hyun

The staffs super friendly & the room was clean!

Family

8/10

Excellent

25 Mar 2026

Chris

Great location, easy check in/out, no coffee in the (non-suite) rooms and you have to buy it in the lobby which is a bit of a pain, especially if the barista is on break when you get downstairs. Rooms are small, but efficient and tidy. Perfect for a solo traveler.

10/10

Exceptional

25 Mar 2026

corina

Gorgeous design, great restaurant downstairs, no real amenities. A bit farther from subway than I usually like, but design was worth it.

Friends_and_family Friends

8/10

Excellent

23 Mar 2026

Nina

Clean room and nice area.

10/10

Exceptional

23 Mar 2026

Thomas

it was just..there where I needed it. At your restaurant, had the best burger Ive ever tasted

2/10

Poor

21 Mar 2026

Thomas

The sink was leaking. And I was erroneously charged a late check out fee even though I didn’t check out late.

10/10

Exceptional

21 Mar 2026

Martha

Well run, great staff, beds sooo comfortable. Very cool .

10/10

Exceptional

20 Mar 2026

Sarah

I love staying at all the arlo properties

10/10

Exceptional

20 Mar 2026

Margaret

Took was teeny but super space efficient, and the staff was 10/10 amazing. The front desk staff were really stand out

10/10

Exceptional

20 Mar 2026

Giavanna

I love staying at the Arlo! Such a vibe.

6/10

Pleasant

20 Mar 2026

Bonnie

No in room coffee, cleaning late in the day, even on sixth floor noisy from adjacent rooms.

Self

8/10

Excellent

14 Mar 2026

Ernestine

Granted, I only stayed here for one night (I was in town for a concert) but I found the staff to be extremely helpful and friendly while checking in & out. It was also wonderful that they offer bag/luggage storage as an option because I arrived late due to flight delays & traffic and literally had to drop my bags off and head over the concert venue. From what I could tell the room I stayed in was very nice and clean, the hotel in general felt very safe and the property had a really nice vibe and style overall and the price was very reasonable compared to other hotels in the area. I will definitely stay here again!

Self

2/10

Poor

11 Mar 2026

Raven

They double charged me

10/10

Exceptional

11 Mar 2026

Michaela

Good location except for the nightly noise of car horns at the Holland Tunnel.
Friendly, welcoming staff!

Would likely stay again.

10/10

Exceptional

08 Mar 2026

Annie

Great stay at Arlo SoHo. The hotel is chic, modern, and very clean. Staff were friendly and helpful throughout the stay. Loved the bar and the open lounge areas for guests to relax or hang out. Convenient location with lots nearby. Would definitely stay here again.

2/10

Poor

06 Mar 2026

Kim B

Underwhelming

10/10

Exceptional

02 Mar 2026

Kaitlyn

Second stay with Arlo Soho- always a welcoming and comfortable stay

Friends

10/10

Exceptional

01 Mar 2026

Stephanie

Great service, clean rooms, amazing location.

8/10

Excellent

01 Mar 2026

Richard

Clean room, even tough a bit small; very friendly staff; nice coffee bar in lobby; bathroom stall with sliding door in room does not give much privacy, though (door does not close 100%); sink is in room, not bathroom

Partner

10/10

Exceptional

28 Feb 2026

Victor

Small but nice

10/10

Exceptional

27 Feb 2026

David

Good doorman. Nice vibe. Convenient food and drink options.

Partner

10/10

Exceptional

25 Feb 2026

Marcel

Great staff, location and comfortable small rooms.

10/10

Exceptional

24 Feb 2026

Arturo

West coast

10/10

Exceptional

24 Feb 2026

Emma

Awesome place, cool staff

Partner

10/10

Exceptional

23 Feb 2026

Angelina

Room and staff amazing

Partner

10/10

Exceptional

23 Feb 2026

Jiwon

Yes pretty good

10/10

Exceptional

23 Feb 2026

Hope

The room was wonderful. The staff is always friendly and eager to help. We love the Arlo hotels.

Family

10/10

Exceptional

22 Feb 2026

Jennifer

My 4th time staying there and is now my preferred hotel in NYC! See you again soon! Xo

Family_with_children

2/10

Poor

21 Feb 2026

Cassandra

The only drawer was broken - the engineer (who was lovely!) said there was nothing you could do about it and all drawers are like that. It’s a heavy massive drawer under the bed you’d have to lift up to pull in or out. The shampoo, conditioner and body wash bottles all had mold inside the label. The window didn’t seal so it was freezing in the bed no matter what the temp was set to. I️ brought all these things to their attention and no remedies were made. Also, if you call the front desk from the room phone you get a third party company, not actually someone at the front desk.

Self

6/10

Pleasant

17 Feb 2026

Rafael

room was dusty, cleaning service crew would come in without warning which felt weird.

Partner

10/10

Exceptional

17 Feb 2026

Deyaneira

Perfecto

4/10

Poor

16 Feb 2026

Isabelle

Not worth it. Tiny rooms and bathroom was dirty. Go to the public hotel, a little more but way more bang for your buck.

10/10

Exceptional

14 Feb 2026

julia

Great room! So clean and wonderful service. Would recommend to anyone and everyone looking to sta in SOHO!

Leisure Family

6/10

Pleasant

14 Feb 2026

Tyjee

The toilet was flithy and I advised the staff three times. Housekeeping was never sent. I felt uncomfortable so I left a 7:00am because I didn’t feel like the hotel room was sanitized to shower.

Business Friends

8/10

Excellent

08 Feb 2026

Melissa

The room was very clean and the location was great. Staff was very friendly and helpful. The room was however very small. My husband had to climb over me in the bed to get up. I will try a queen size next time we stay.

Leisure Partner

8/10

Excellent

07 Feb 2026

Anna

Location of the hotel is great

Friends_and_family Friends

10/10

Exceptional

06 Feb 2026

Ashley

Friendliest staff we’ve ever encountered - so upbeat and welcoming and genuinely helpful! The room was small but actually quite unique with its giant window. Location was perfect for walking everywhere and the restaurant we ate in for breakfast was delicious!

6/10

Pleasant

05 Feb 2026

Pratana

Having stayed at the hotel three times now, I’ve generally had positive experiences, but I was disappointed to find that the suite—which I expected to be a step up—was actually the most underwhelming room I’ve occupied to date.

Specific issues encountered:
Cleanliness: Upon check-in, the room was not in a clean condition. While I appreciate that your team responded to my request to have it cleaned again, a suite should be \"guest-ready\" from the moment the key is handed over.
Soundproofing: Despite being on the 7th floor, the soundproofing was surprisingly poor. I could hear street noise and honking clearly throughout the night, which made for a very restless stay.
Plumbing Noise: Every time a neighboring room used their water, the sound through the pipes was loud enough to be disruptive.
Light Gaps: The curtains had significant gaps on the sides. For a premium room, I expected a full blackout experience, but instead, I had light peeking through all night.
As a returning guest, I chose the suite specifically for a better experience, but it felt like a downgrade compared to your standard rooms. I hope you’ll look into these maintenance and soundproofing issues so future guests (and perhaps myself, should I return) don't face the same frustrations.

10/10

Exceptional

04 Feb 2026

Khalil

Small rooms but very nice in a good area of town

8/10

Excellent

04 Feb 2026

Tara

Fun hotel. Very clean. Staff was nice. Restaurant staff was exceptional!
Not a big fan of the bathroom in the room. Totally fine as. Single but sharing a room the bathroom is a bit quirky. Jazz club, rooftop and little wood bungalows are very cool vibes

Friends_and_family Friends

10/10

Exceptional

03 Feb 2026

Allan

Was great experience with a lot of amenities and things to do. Hotel was in a good location to move about.

10/10

Exceptional

01 Feb 2026

Emma

smelled soooo good and the staff were so nice

10/10

Exceptional

30 Jan 2026

sophien

Great hotel it is like home for me

10/10

Exceptional

29 Jan 2026

Oscar

Clean room, nice dining options nearby, staff.

Business Self

10/10

Exceptional

27 Jan 2026

Sabrina

The Staff were amazing, kind and pleasant.

Leisure Self

4/10

Poor

26 Jan 2026

sarah

The design of the bathroom was the worst. There is legit no door to the bathroom just a half fogged skidding barn door. But you can see whoever is in the bathroom from both parts of the door. Like big inch wide gaps. Plus there is no fan in the bathroom which causes mold to grow inside the shower. We had a terrace room and the door to the terrace didn’t lock and the drain in the sink didn’t drain.

Friends_and_family Friends

10/10

Exceptional

26 Jan 2026

Brian

Yes

Business

8/10

Excellent

26 Jan 2026

Melissa

The location is perfect and the staff is very nice. The rooms are small, but guys, this is lower Manhattan and the price is right.

My only complaint is it was single digit temps outside and the heat was not on very high so when I entered the room it was ice cold and took a long time to get warm. And the window isn’t well insulated so I had to keep the blinds closed the entire time to keep the room warm.

The room is definitely for one person only - two really couldn’t fit…

I’d come back though when I need a quick work trip.

Business

10/10

Exceptional

25 Jan 2026

Alina

I've stayed at 2 locations in New York and both experience have been great. Comfortable bed, small room but has everything you need in the small space. Friendly and accomidating staff!

Leisure Family

6/10

Pleasant

25 Jan 2026

Paul Andrew Matthew

Great location, great staff and a cool vibe. The room was an odd layout, sink in the bedroom and seperate to the shower and loo. Hardly any storage. Fantastic terrace. Great little shop downstairs.

Leisure

10/10

Exceptional

22 Jan 2026

MICHELLE

Staff, location

Business

10/10

Exceptional

20 Jan 2026

Josefina

Excellent! My new place to go when I’m in NY!!

Business_and_leisure Family

10/10

Exceptional

19 Jan 2026

Augustus

Hotels amenities were awesome and the helpful staff was GREAT!

Business

10/10

Exceptional

18 Jan 2026

Jessica

Hotel was great! Both restaurants had tasty food

Business_and_leisure Partner

10/10

Exceptional

18 Jan 2026

Talani

A SAVE. My friend was stuck in a bad situation at her initial hotel and I recommended staying at arlo because I had the best time there myself. And sure enough yall didn’t disappoint. My friend had the same experience as me and reached out to thank me after the staff had been so sweet.

Thank you arlo. We will keep coming back!’

Business_and_leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Michael

Not available due to annual maintenance

Partner

8/10

Excellent

11 Jan 2026

Deanna

The room was small but comfortable and very clean- great shower. Our only complaint was it the room was quite hot even with the heat off.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

JOSEPH

Courteous staff, clean room, overall very nice campus.

Partner

10/10

Exceptional

11 Jan 2026

Kathleen

Efficient friendly staff

10/10

Exceptional

10 Jan 2026

Oko

Nothing

10/10

Exceptional

09 Jan 2026

Jeff

Great location. Cool rooms. Fantastic staff

Leisure Family

10/10

Exceptional

09 Jan 2026

Jason

For the location and the balcony I give it a five star, also they allowed us to check in at 9 AM which was a plus but the rooms are really really small. We understood this going into New Year’s Eve. Therefore we were OK with it but I can see someone get this hotel a three out of five if you’re expectations were to be just a normal size room space..

Friends_and_family Friends

4/10

Poor

08 Jan 2026

Winnie Fridah

Value for money

Leisure Family_with_children

10/10

Exceptional

07 Jan 2026

Jenna

Room was always so clean and the staff were amazing!

Leisure Partner

10/10

Exceptional

07 Jan 2026

Denise

Love this hotel, love the staff, love the vibes. Always a good time when I stay.

Friends_and_family Friends

2/10

Poor

06 Jan 2026

John

NEVER pick a courtyard room, NEVER pay in advance for breakfast the additional “URBAN FEE” is a charge for sleepless nights and NOISE

Of course some things won’t known

Self

10/10

Exceptional

04 Jan 2026

Olivia

Quick check in, clean rooms, great location

Friends_and_family Friends

10/10

Exceptional

04 Jan 2026

Raqual

Lovely location and perfect if you're solo. A lot of facilities to do within the hotel if you don't want to leave. It's a distance from attractions but there's still shops close by. The transport is easy to reach the famous spots within staying in the busy location. Staff were very friendly and I felt extremely safe.
Thanks for the stay

Self

10/10

Exceptional

04 Jan 2026

Tina

Staff was very helpful and friendly. Let us check in early after a long day of travel

Leisure Partner

6/10

Pleasant

03 Jan 2026

Jacqueline

I feel like this hotel had potential to be great, but the staff couldn’t be bothered when I told them I had to check out two days early for an emergency to get back home and if there was anything that could be done to avoid being charged for my rooms. Though a booked through a 3rd party the said they would look into it and call me back… never once called me back. I did reach out to the 3rd party and they said they would contact the hotel. With an update I was notified that there were several attempts and the hotel never responded. I stay in New York a lot, and was really looking forward to this stay but will probably defer to another hotel next time. A little goes a long way, and this was not the resolution I was hoping for. Also, the bot-style answers used via the text communications.. lose those.

Leisure Self