Arlo SoHo

United States , New York Area - NY
NEW YORK, 231 Hudson Street
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Michaela

Good location except for the nightly noise of car horns at the Holland Tunnel.
Friendly, welcoming staff!

Would likely stay again.

10/10

Exceptional

08 Mar 2026

Annie

Great stay at Arlo SoHo. The hotel is chic, modern, and very clean. Staff were friendly and helpful throughout the stay. Loved the bar and the open lounge areas for guests to relax or hang out. Convenient location with lots nearby. Would definitely stay here again.

2/10

Poor

06 Mar 2026

Kim B

Underwhelming

10/10

Exceptional

02 Mar 2026

Kaitlyn

Second stay with Arlo Soho- always a welcoming and comfortable stay

Friends

10/10

Exceptional

01 Mar 2026

Stephanie

Great service, clean rooms, amazing location.

8/10

Excellent

01 Mar 2026

Richard

Clean room, even tough a bit small; very friendly staff; nice coffee bar in lobby; bathroom stall with sliding door in room does not give much privacy, though (door does not close 100%); sink is in room, not bathroom

Partner

10/10

Exceptional

28 Feb 2026

Victor

Small but nice

10/10

Exceptional

27 Feb 2026

David

Good doorman. Nice vibe. Convenient food and drink options.

Partner

10/10

Exceptional

25 Feb 2026

Marcel

Great staff, location and comfortable small rooms.

10/10

Exceptional

24 Feb 2026

Arturo

West coast

10/10

Exceptional

24 Feb 2026

Emma

Awesome place, cool staff

Partner

10/10

Exceptional

23 Feb 2026

Angelina

Room and staff amazing

Partner

10/10

Exceptional

23 Feb 2026

Jiwon

Yes pretty good

10/10

Exceptional

23 Feb 2026

Hope

The room was wonderful. The staff is always friendly and eager to help. We love the Arlo hotels.

Family

10/10

Exceptional

22 Feb 2026

Jennifer

My 4th time staying there and is now my preferred hotel in NYC! See you again soon! Xo

Family_with_children

2/10

Poor

21 Feb 2026

Cassandra

The only drawer was broken - the engineer (who was lovely!) said there was nothing you could do about it and all drawers are like that. It’s a heavy massive drawer under the bed you’d have to lift up to pull in or out. The shampoo, conditioner and body wash bottles all had mold inside the label. The window didn’t seal so it was freezing in the bed no matter what the temp was set to. I️ brought all these things to their attention and no remedies were made. Also, if you call the front desk from the room phone you get a third party company, not actually someone at the front desk.

Self

6/10

Pleasant

17 Feb 2026

Rafael

room was dusty, cleaning service crew would come in without warning which felt weird.

Partner

10/10

Exceptional

17 Feb 2026

Deyaneira

Perfecto

4/10

Poor

16 Feb 2026

Isabelle

Not worth it. Tiny rooms and bathroom was dirty. Go to the public hotel, a little more but way more bang for your buck.

10/10

Exceptional

14 Feb 2026

julia

Great room! So clean and wonderful service. Would recommend to anyone and everyone looking to sta in SOHO!

Leisure Family

6/10

Pleasant

14 Feb 2026

Tyjee

The toilet was flithy and I advised the staff three times. Housekeeping was never sent. I felt uncomfortable so I left a 7:00am because I didn’t feel like the hotel room was sanitized to shower.

Business Friends

8/10

Excellent

08 Feb 2026

Melissa

The room was very clean and the location was great. Staff was very friendly and helpful. The room was however very small. My husband had to climb over me in the bed to get up. I will try a queen size next time we stay.

Leisure Partner

8/10

Excellent

07 Feb 2026

Anna

Location of the hotel is great

Friends_and_family Friends

10/10

Exceptional

06 Feb 2026

Ashley

Friendliest staff we’ve ever encountered - so upbeat and welcoming and genuinely helpful! The room was small but actually quite unique with its giant window. Location was perfect for walking everywhere and the restaurant we ate in for breakfast was delicious!

6/10

Pleasant

05 Feb 2026

Pratana

Having stayed at the hotel three times now, I’ve generally had positive experiences, but I was disappointed to find that the suite—which I expected to be a step up—was actually the most underwhelming room I’ve occupied to date.

Specific issues encountered:
Cleanliness: Upon check-in, the room was not in a clean condition. While I appreciate that your team responded to my request to have it cleaned again, a suite should be \"guest-ready\" from the moment the key is handed over.
Soundproofing: Despite being on the 7th floor, the soundproofing was surprisingly poor. I could hear street noise and honking clearly throughout the night, which made for a very restless stay.
Plumbing Noise: Every time a neighboring room used their water, the sound through the pipes was loud enough to be disruptive.
Light Gaps: The curtains had significant gaps on the sides. For a premium room, I expected a full blackout experience, but instead, I had light peeking through all night.
As a returning guest, I chose the suite specifically for a better experience, but it felt like a downgrade compared to your standard rooms. I hope you’ll look into these maintenance and soundproofing issues so future guests (and perhaps myself, should I return) don't face the same frustrations.

10/10

Exceptional

04 Feb 2026

Khalil

Small rooms but very nice in a good area of town

8/10

Excellent

04 Feb 2026

Tara

Fun hotel. Very clean. Staff was nice. Restaurant staff was exceptional!
Not a big fan of the bathroom in the room. Totally fine as. Single but sharing a room the bathroom is a bit quirky. Jazz club, rooftop and little wood bungalows are very cool vibes

Friends_and_family Friends

10/10

Exceptional

03 Feb 2026

Allan

Was great experience with a lot of amenities and things to do. Hotel was in a good location to move about.

10/10

Exceptional

01 Feb 2026

Emma

smelled soooo good and the staff were so nice

10/10

Exceptional

30 Jan 2026

sophien

Great hotel it is like home for me

10/10

Exceptional

29 Jan 2026

Oscar

Clean room, nice dining options nearby, staff.

Business Self

10/10

Exceptional

27 Jan 2026

Sabrina

The Staff were amazing, kind and pleasant.

Leisure Self

4/10

Poor

26 Jan 2026

sarah

The design of the bathroom was the worst. There is legit no door to the bathroom just a half fogged skidding barn door. But you can see whoever is in the bathroom from both parts of the door. Like big inch wide gaps. Plus there is no fan in the bathroom which causes mold to grow inside the shower. We had a terrace room and the door to the terrace didn’t lock and the drain in the sink didn’t drain.

Friends_and_family Friends

10/10

Exceptional

26 Jan 2026

Brian

Yes

Business

8/10

Excellent

26 Jan 2026

Melissa

The location is perfect and the staff is very nice. The rooms are small, but guys, this is lower Manhattan and the price is right.

My only complaint is it was single digit temps outside and the heat was not on very high so when I entered the room it was ice cold and took a long time to get warm. And the window isn’t well insulated so I had to keep the blinds closed the entire time to keep the room warm.

The room is definitely for one person only - two really couldn’t fit…

I’d come back though when I need a quick work trip.

Business

10/10

Exceptional

25 Jan 2026

Alina

I've stayed at 2 locations in New York and both experience have been great. Comfortable bed, small room but has everything you need in the small space. Friendly and accomidating staff!

Leisure Family

6/10

Pleasant

25 Jan 2026

Paul Andrew Matthew

Great location, great staff and a cool vibe. The room was an odd layout, sink in the bedroom and seperate to the shower and loo. Hardly any storage. Fantastic terrace. Great little shop downstairs.

Leisure

10/10

Exceptional

22 Jan 2026

MICHELLE

Staff, location

Business

10/10

Exceptional

20 Jan 2026

Josefina

Excellent! My new place to go when I’m in NY!!

Business_and_leisure Family

10/10

Exceptional

19 Jan 2026

Augustus

Hotels amenities were awesome and the helpful staff was GREAT!

Business

10/10

Exceptional

18 Jan 2026

Jessica

Hotel was great! Both restaurants had tasty food

Business_and_leisure Partner

10/10

Exceptional

18 Jan 2026

Talani

A SAVE. My friend was stuck in a bad situation at her initial hotel and I recommended staying at arlo because I had the best time there myself. And sure enough yall didn’t disappoint. My friend had the same experience as me and reached out to thank me after the staff had been so sweet.

Thank you arlo. We will keep coming back!’

Business_and_leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Michael

Not available due to annual maintenance

Partner

8/10

Excellent

11 Jan 2026

Deanna

The room was small but comfortable and very clean- great shower. Our only complaint was it the room was quite hot even with the heat off.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

JOSEPH

Courteous staff, clean room, overall very nice campus.

Partner

10/10

Exceptional

11 Jan 2026

Kathleen

Efficient friendly staff

10/10

Exceptional

10 Jan 2026

Oko

Nothing

10/10

Exceptional

09 Jan 2026

Jeff

Great location. Cool rooms. Fantastic staff

Leisure Family

10/10

Exceptional

09 Jan 2026

Jason

For the location and the balcony I give it a five star, also they allowed us to check in at 9 AM which was a plus but the rooms are really really small. We understood this going into New Year’s Eve. Therefore we were OK with it but I can see someone get this hotel a three out of five if you’re expectations were to be just a normal size room space..

Friends_and_family Friends

4/10

Poor

08 Jan 2026

Winnie Fridah

Value for money

Leisure Family_with_children

10/10

Exceptional

07 Jan 2026

Jenna

Room was always so clean and the staff were amazing!

Leisure Partner

10/10

Exceptional

07 Jan 2026

Denise

Love this hotel, love the staff, love the vibes. Always a good time when I stay.

Friends_and_family Friends

2/10

Poor

06 Jan 2026

John

NEVER pick a courtyard room, NEVER pay in advance for breakfast the additional “URBAN FEE” is a charge for sleepless nights and NOISE

Of course some things won’t known

Self

10/10

Exceptional

04 Jan 2026

Olivia

Quick check in, clean rooms, great location

Friends_and_family Friends

10/10

Exceptional

04 Jan 2026

Raqual

Lovely location and perfect if you're solo. A lot of facilities to do within the hotel if you don't want to leave. It's a distance from attractions but there's still shops close by. The transport is easy to reach the famous spots within staying in the busy location. Staff were very friendly and I felt extremely safe.
Thanks for the stay

Self

10/10

Exceptional

04 Jan 2026

Tina

Staff was very helpful and friendly. Let us check in early after a long day of travel

Leisure Partner

6/10

Pleasant

03 Jan 2026

Jacqueline

I feel like this hotel had potential to be great, but the staff couldn’t be bothered when I told them I had to check out two days early for an emergency to get back home and if there was anything that could be done to avoid being charged for my rooms. Though a booked through a 3rd party the said they would look into it and call me back… never once called me back. I did reach out to the 3rd party and they said they would contact the hotel. With an update I was notified that there were several attempts and the hotel never responded. I stay in New York a lot, and was really looking forward to this stay but will probably defer to another hotel next time. A little goes a long way, and this was not the resolution I was hoping for. Also, the bot-style answers used via the text communications.. lose those.

Leisure Self

10/10

Exceptional

02 Jan 2026

Lisa

Clean room and great location

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Fernando

Clean, nice, convenient

10/10

Exceptional

02 Jan 2026

Aiyana

Staff was amazing

Leisure

10/10

Exceptional

02 Jan 2026

Abdurakhmon

Staff were amazing, room and the bed was so comfortable.

10/10

Exceptional

31 Dec 2025

Clark

Clean

Leisure Family

10/10

Exceptional

31 Dec 2025

Taryn

Room was awesome

Leisure Partner

10/10

Exceptional

29 Dec 2025

Marlin

Super clean hotel with excellent restaurant and bar staff

Leisure Family

2/10

Poor

28 Dec 2025

Daniel

I did not make my stay due to a snow storm.

4/10

Poor

28 Dec 2025

Mary

Wasn’t the best value

10/10

Exceptional

28 Dec 2025

Ingrid

The staff is so kind and the food at the hotel is so good

Leisure Partner

10/10

Exceptional

27 Dec 2025

Mikhail

Spotless cozy room, close to metro stations. Nice lobby, friendly stuff - surprisingly decent price for the location.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Jeandalisse

Very friendly and good vibes

Business_and_leisure Partner

10/10

Exceptional

24 Dec 2025

Ana Jessica

The greatest hotel in New York City, with the greatest staff! This is THE HOTEL! Don’t miss it when you visit NYC. Thank you all for making an incredible anniversary celebration trip for my husband and me.
Love, Ana&Jesus

8/10

Excellent

22 Dec 2025

Heather

The area of the hotel is amazing! Very walkable to areas around SoHo and Easy/West Villages. Def need to take a taxi/uber further than that. The rooms are smallllll so be sure you are comfortable with the person you are staying with! And it says they have room service but that is mainly for breakfast. Room service for anything else is just whatever is available in the lobby area. Finally, no automatic doors so be aware it is a little clunky trying to hold the door open and roll suitcases in. Very friendly staff and seemed like a great vibe!

Leisure Family

8/10

Excellent

21 Dec 2025

Carla

Staff was super nice. Rooms are teeny tiny. Zero toilet privacy. Zero shower privacy. That’s not really my jam but overall it served its purpose.

10/10

Exceptional

18 Dec 2025

Deborah

quiet and clean!

Business Self

6/10

Pleasant

16 Dec 2025

Corey

Staff was excellent, the lounge area and restaurants were great as well. The overall vibe of the hotel was awesome. The downside is tiny rooms even by nyc standards and no gym.

Leisure Self

6/10

Pleasant

12 Dec 2025

Jennifer

The door of our room was not sound proof and the staff door was right next door, they were not considerate of guests when opening and shutting it, and would laugh and talk really loud whether morning or night. It was really disruptive.

Leisure

6/10

Pleasant

11 Dec 2025

Melanie

Super small rooms, smaller than normal NYC rooms. Rooms service was fast but skip it if you’re thinking you are going to get a decent meal.

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Dea

Nice

6/10

Pleasant

07 Dec 2025

Gabrielle

Staff was amazing. Room was small but had everything we needed. Could hear everything going on outside the door in the hall and outside the window. A loud speaker talking loudly outside at 8am on the weekend

Leisure Partner

10/10

Exceptional

07 Dec 2025

Laura

Great stay! Bathroom has a slider door so there isn’t true “privacy,” but there is a nice, larger restroom down in lobby. Staff was wonderful. Would definitely stay again!

Leisure Family

10/10

Exceptional

04 Dec 2025

Emily

The staff was wonderful

8/10

Excellent

03 Dec 2025

Jalen

Needed more wash towels

Leisure Partner

6/10

Pleasant

30 Nov 2025

Gabrielle

Strong cleaner smell in room which gave me a headache.

Was woken at 8 am on Saturday morning by repairs in room has side me, was not impressed.

Was woken at 7 am on Sunday by music in the courtyard. I am NOT a light sleeper. Was not impressed.

Staff gets 5 star. They are lovely as always.

10/10

Exceptional

30 Nov 2025

Dante

Very enjoyable stay. However, in the room I was in, there was very limited space to store clothing. Location is excellent with easy assess both downtown and uptown

Leisure Self

8/10

Excellent

30 Nov 2025

Natalie

Location was pretty good. I found the hotel room extremely small and cramped which was the biggest disappointment as we couldn’t fully open our suitcases. The room was also quite noisy - the sound of upstairs guests came through the vents in our room. The hotel itself is clean and the staff are pleasant so I’d say a 7/10 stay.

Partner

6/10

Pleasant

28 Nov 2025

Nicolette

Arlo Soho has great staff and very good location. The rooms are very small and don’t have as many amenities as your typical 4 stars hotel. The room was clean, bathroom/toilet is only separated by a glass wall with a giant side hole when you close it so you don’t have much privacy. The area is lively and vibrant (that means also louder after hours). A bodega downstairs had good breakfast, snacks options.

Leisure Pet

10/10

Exceptional

28 Nov 2025

Esteffany

Very easy communication. Would stay here again

8/10

Excellent

24 Nov 2025

Alice

Clean, nice staff

Partner

10/10

Exceptional

24 Nov 2025

Dena

Very clean rooms and excellent customer service! Perfect location for me, too. Felt very safe.

Leisure Self

6/10

Pleasant

23 Nov 2025

Mary

Hallway floor is dirty, library room silly because none of the books are actually readable. Aesthetics are not so good. And in somewhat a state of disrepair. Trying to be hip but not actually designed well or actually stylish. Too much money for a hotel that’s not in great shape and The design is for hallway filled with chairs stored walls scuffed et cetera.

Partner

8/10

Excellent

18 Nov 2025

Yousef

Rooms are small but

8/10

Excellent

17 Nov 2025

Judy

Great bed, shower, towels etc We stayed in a courtyard room, view was not fantastic. Room was compact, but bed was tall so cases could be stored underneath. Like so many hotels these days the bathroom is a glass enclosure and offers no privacy.

Leisure Partner

10/10

Exceptional

17 Nov 2025

Lynne

Super cute boutique hotel. Excellent staff, quiet and clean neighborhood, close to good shopping and restaurants.

Business Self

10/10

Exceptional

15 Nov 2025

Monika

Love the fragrance in the air, the varied public spaces, how cool the rooms are and, last but not least - the staff. I interacted with Moses (he helped me with my luggage) and Gabriel (waiter from Foxtail bar). It was my 3rd stay and I will definitely come back !

Business_and_leisure Self

10/10

Exceptional

15 Nov 2025

richard

Overall had a good experience. Started with a great check innwurh Kyle and continued throughout the stay.

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Jessica

Very nice

10/10

Exceptional

10 Nov 2025

Andrea

The staff at the front desk were EXCEPTIONAL! Made my stay so welcoming, so kind, and helpful. I will be staying here every chance I get!

Leisure Self

10/10

Exceptional

08 Nov 2025

lars

Great service

Business

10/10

Exceptional

06 Nov 2025

Jonathan

Nice people nice rooms good location

Business_and_leisure Self

6/10

Pleasant

04 Nov 2025

Claudia

Staff was excellent , but room was too small, Queen bed with only one side access, very uncomfortable for a couple and for the partner getting in and out of bed.
No space for in room dining.

Business_and_leisure Partner

6/10

Pleasant

03 Nov 2025

Victor

Room is to small
No hot water

Business Self