Name: Arlo SoHo
Address: 231 Hudson Street, New York, 10013, US

Arlo SoHo

New York Area - NY · United States

100 reviews shown

10/10

Exceptional

14 Jul 2026

Kelvin

I like the location its right in the heart of soho. It’s modern and the staff is amazing.

Partner

8/10

Excellent

13 Jul 2026

James Eric

Wish there was better control of bedside lighting (they only came on if the master switch was on). Room was tight on space, but comfortable.

Self

10/10

Exceptional

13 Jul 2026

Sara

Great hotel for short stays in soho. Have booked multiple times

Partner

8/10

Excellent

10 Jul 2026

Pierina

Location, safe. Many restaurants and shopping nearby 🇨🇦

Friends

10/10

Exceptional

10 Jul 2026

Kyle

Unique hotel near everything

10/10

Exceptional

06 Jul 2026

Michelle

Great location and nice staff!

8/10

Excellent

06 Jul 2026

Joel

I love the Arlo. Two caveats: rooms are very small, and the rooftop is often reserved by a third party for private functions.

Otherwise I highly recommend it!

10/10

Exceptional

05 Jul 2026

Megan

We had a phenomenal stay. The hotel is clean and has everything you could need. Their coffee is phenomenal, the restaurant was delicious (although pricey), and the location is perfect. It’s a short walk to all of the SoHo hotspots for shopping and eating. We’ll absolutely be back and looking into staying at their other locations too.

Partner

10/10

Exceptional

05 Jul 2026

Stephen

Price

Partner

2/10

Poor

05 Jul 2026

Corey

Room very small. They closed elevators for a party except one. Waited long time to access room. No one cleaned room and I had to ask 3x for towels. Reached out to staff they asked how to make experience better I said to resolve any of the above. Only one resolved was I finally received towels. They never offered any solutions they just kept asking how to resolve the issues via text. They said someone would call but never did. Therefore i feel it was bad very customer service.

Partner

10/10

Exceptional

05 Jul 2026

Juan

Excellent place

Partner

8/10

Excellent

04 Jul 2026

Lou

Great spot, loved the balcony & outdoor shower

Partner

8/10

Excellent

03 Jul 2026

Elizabeth

Comfortable king bed and great location outside of soho.

Partner

10/10

Exceptional

01 Jul 2026

Esther

Family

6/10

Pleasant

30 Jun 2026

SELENE

Rooms are so small! Well located. Food
Is great at the breakfast and rooftop

Family

10/10

Exceptional

30 Jun 2026

Nia

The staff were very helpful and friendly. They gave us some good recommendations for the area during our stay. The property was clean and easy to find.

Friends

6/10

Pleasant

28 Jun 2026

Bertty

Good

8/10

Excellent

27 Jun 2026

Sonia

Clean, comfortable room with very adequate shower room. Didn’t notice any unnecessary plastic, which was great.

Very limited plant-based options in cafe but what I had was just fine. Didn’t try breakfast. It isn’t far to great vegan restaurants in the area

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Maria

I recently stayed at the Arlo SoHo and overall had a great experience. The hotel itself is beautiful, with a stylish atmosphere and several great amenities. I especially loved the speakeasy, the on-site restaurants, and the additional outdoor seating areas, which created a great vibe for relaxing or meeting friends.

The location is one of the hotel’s biggest strengths. Being in SoHo made it easy to explore the neighborhood and access other parts of the city.

There were a few areas of the hotel that felt a bit dated, but nothing that significantly impacted my stay. I was also surprised by how small the rooms were; however, after spending time in New York, I realized that compact hotel rooms are fairly standard in the city.

One thing I was particularly excited about was the floor-to-ceiling windows with city views that I had seen in videos and photos. Since I was on the fourth floor, my view was more limited than I had expected.

Overall, Arlo SoHo offers a stylish stay in an excellent location with great amenities and a unique atmosphere. I would definitely consider staying there again on a future trip to New York.

Self

10/10

Exceptional

24 Jun 2026

Robert

Clean room, friendly staff

6/10

Pleasant

24 Jun 2026

Khalil

Good hotel, great staff very helpful. Room is small which I knew but I didn’t know it was that small. No storage in room either which is unfortunate. Main issue is the room cleaning, never got our room cleaned the whole trip, if they did come by for cleaning it was at a weird time where we were getting ready to go out for the night like 5pm. We would be gone from 9-5 and room would not be cleaned in that window, which most hotels do clean around that time I thought.

Partner

10/10

Exceptional

21 Jun 2026

Imaad

They were nice and accommodated an early check in on arrival for my pregnant wife and I.

8/10

Excellent

21 Jun 2026

William

Elevators quite slow. Amenities were excellent!

Self

10/10

Exceptional

21 Jun 2026

Justin

Good price, and clean room. Small room but good enough for the price.

Partner

10/10

Exceptional

20 Jun 2026

Justin

The staff, from the front desk to the bartenders and servers, were all excellent. Love this place!!

10/10

Exceptional

19 Jun 2026

Hessam

We truly enjoyed our stay at ArloSoho! The staff were fun and friendly and handles us bottled water in the heat of Summer anytime we wanted! The room was good and the mattresses were firm. We even requested a yoga mat and it was delivered! The only thing was Expedia said we will have a 20% discount on one time spending, but at the hotel we were told a 15% discount applies.

Partner

4/10

Poor

18 Jun 2026

Chris

The hotel hits you with a hidden “urban fee” of $30 per night. They tell you it covers the WiFi. It’s a joke. I hate hidden fees.

Business

10/10

Exceptional

16 Jun 2026

Hailey

Very convenient for our short trip.

Family_with_children

4/10

Poor

15 Jun 2026

GABRIEL

3 day stay and room not cleaned.
Room so so small. Rooms on a cruise ship are larger.
Restaurant staff rude.
Location is good.

Friends

10/10

Exceptional

13 Jun 2026

Stephanie

Great location!

Family_with_children

10/10

Exceptional

11 Jun 2026

Jason

The front desk was incredibly friendly and informative of amenities and services offered

Self

10/10

Exceptional

10 Jun 2026

Jamie

I loved this place, great blackout drapes, quiet and nice places to hang together.

Partner

4/10

Poor

07 Jun 2026

sally

Well situated, close to the subway. Helpful staff. Very good breakfast. Clean comfortable rooms.
Where to start… All of the doors are extremely heavy.
Not a good flow to the hotel, the elevators were tucked behind the reception desk and you would never know they were there, no signage.
My room was over the square courtyard facing a wall of windows that looked directly in on other guests rooms, no reflective glass, I saw lots of naked people who I suspect had no idea. The first day a women came to my room at almost 5pm to service it, I was just back from a long day and want to relax, so I grabbed a couple of fresh towel and called it a day, I didnt bother with the room service after that.
The thing that did it for me was the awful air conditioner/heater/thermostat. You could set it to whatever you wanted and it only worked one way, nothing was on and it was beginning to get warm and then suddenly it would click and boom on and blow full blast freezing air at the bed, then turn itself off and repeat… all night. When I mentioned it to a women at reception she said she sure would let maintenance know, but it sounded like lip service and that she had certinally heard that before.
I wont book there again.

Self

8/10

Excellent

06 Jun 2026

Mark

Room was clean staff were helpful. Did not use any of the amenities, I hate resort fees for things you don’t use.

Self

6/10

Pleasant

04 Jun 2026

Lisa

The rooms are quite small but the twin room with a terrace was fantastic and doubled the space. Appreciated cold canned water each day. Common areas on the ground floor are really nice, when they're open. Several disappointments that were not clear online when booking: eg, coffee is 24/7 in the lobby but definitely not free, rooftop area/bar doesn't open until 4 and was not available our first night due to a buy-out, there are in-room umbrellas and slippers which carry a fee if you use them, there is a pilates studio onsite but always had a conference table in it or closed when we wanted to do some yoga, mats are not in room as mentioned online, nice big common sitting area that was only open one morning in three days - maybe the hours just didn't jive with our schedule. Overall, a good rate but felt a bit nickel and dimed.

Family

10/10

Exceptional

03 Jun 2026

Nestor

Art Roof amazing

Partner

4/10

Poor

03 Jun 2026

Jan

Staff is poorly trained, it was like high school kids running a hotel. Room was not ready until after 4pm.
The room was odd with the toilet and shower together, towels old and scratchy. Blow dryer must have been 10 years old and dirty.
Don’t waste your money staying here.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Dayle

A little gem of a hotel, fantastic, friendly wonderful, staff - very welcoming. The whole hotel has such a great vibe. Perfect little convenience store in the lobby for whatever you may need. The rooms are small, but spotless.. We had breakfast and it was amazing, overall highly recommend!

Friends_and_family Family

8/10

Excellent

31 May 2026

Robin

I wish they had a coffee maker in the room. I tried to order coffee in the morning but was transferred to the catering staff.

Friends_and_family Family

6/10

Pleasant

30 May 2026

Joelda

I really didn’t use the extra “amenities” I was charged for with the exception of the WiFi which was to typically cutting out in the evening, I think a lot of these charges should be optional for guests as I did not have use for them. The room was typically small for a NY hotel but comfortable. There was a private event while I was there so rooftop was closed to guests. Hallways were full of housekeeping supplies. Area was safe. On site bodega was insanely overpriced. I wouldn’t stay here again. It was extremely overpriced for value and location.

Self

8/10

Excellent

28 May 2026

LUIS FELIPE

Excellent SoHo location in a hip, comfortable building.
Gym pass included is a welcome plus.

Self

8/10

Excellent

27 May 2026

Hieu

Great location & clean ! But not that great with noise insulation. Cleaning staffs can be noisy with their work !

8/10

Excellent

25 May 2026

Danielle

The hotel itself is in a good location and within easy reach to walk or subway around the city.
The room was clean and tidy, although it could have had improved storage facilities, aside from a few hangers there is not much space to store clothing. Otherwise the rooms are very compact but comfortable.
The bathroom is frosted but completely see through and the door does not close flush, meaning there is little to no privacy when toileting or showering, something to bare in mind.
There seemed to be a lot of staff at the front desk, who were polite and friendly, but felt a bit disorganised.
There is lovely lounging areas, and the bar is very nice, with a reasonable 15% discount on drinks if you’re staying with the hotel. The cafe downstairs is really convenient and does a great coffee and almond crossaint.
Whilst I enjoyed our stay, I probably wouldn’t stay again.

Friends_and_family Friends

2/10

Poor

24 May 2026

shreya

Unfortunately the HVAC unit was above us, causing a loud noise. The blinds were also broken.

Partner

8/10

Excellent

23 May 2026

LUIS FELIPE

Amazing location in SoHo and cool funky vibe, all at a very reasonable rate.
Free pass for nearby gym is welcome bonus.
Everything works.
Very little space for clothes, though.

Self

10/10

Exceptional

22 May 2026

Paige

Great work space, rooftop bar and rooms.

Self

8/10

Excellent

22 May 2026

Wendy

Hotel was very clean. Staff were super helpful. Amenities were great. Only issue are the rooms are extremely small, even by NYC standards. We had a terrace room, which was lovely, but the terrace was larger than the room

Family

8/10

Excellent

20 May 2026

Glenn

Small room but nice, great for 1, good for 2 but that’s it. Staff was great, location for our trip great but one thing I found odd was that they replaced towels but not wash cloths. We made do but again, should not have overlooked such a small yet important item. Would we stay again, yes…

Family

10/10

Exceptional

19 May 2026

Elena

The hotel is in a great location, a short walk to Soho and all the restaurants and shopping that neighborhood has to offer. Close to a subway stop so it is easy to venture off into different neighborhoods. The room was spacious by NYC standards and had a king bed. Complementary water was provided. Overall, excellent value for the price. Would stay again.

10/10

Exceptional

18 May 2026

Lyndell

I'm at 10 right now because it is exceptionally clean, quiet for the evening and the bed and pillows are freshly, fluffy and comforting. Staff is welcoming, patient and responsive. Coffee stop is ready w fresh, tasty pastries and morning juices and grab to go items. Tonight we'll explore the rooftop, restaurant and gymn.

Friends_and_family Friends

8/10

Excellent

13 May 2026

Alessia

The hotel is central and it was easy for our party to get around the city. The only thing is the rooms are extremly small. The hotel was clean and supper fun roof top bar.

Family

10/10

Exceptional

10 May 2026

Heather

Great location and efficient room. I like the workspaces too.

8/10

Excellent

09 May 2026

Frank

Good location, friendly staff, very small rooms, delayed maintenance.

Partner

8/10

Excellent

09 May 2026

Lindsay

The room was indeed small, and not a lot of privacy when using the bathroom, so if you’re traveling with someone you don’t know that well, book 2 rooms. It was perfect for just my daughter and I. We felt very safe and the staff was welcoming and helpful.

Family_with_children

8/10

Excellent

08 May 2026

Angela

Great staff. A little too bare bones for me. I want a coffee maker in room. Air conditioning noisy

Business

10/10

Exceptional

08 May 2026

Mecayla

The staff was incredibly kind, attentive, and helpful throughout our stay. We always felt prioritized and well taken care of. The location was amazing and made getting around NYC so easy. I would absolutely stay at this hotel again on my next visit to New York!

Partner

10/10

Exceptional

08 May 2026

Armani

The room was clean and cute. Smaller than portrayed but it was perfect for my bday

Partner

10/10

Exceptional

07 May 2026

Zandria

Staff was so great and friendly, great location, quiet. Will be back!

Self

6/10

Pleasant

04 May 2026

Derrick

Food from room service restaurant was both soggy and hard as hell French fries. I nearly felt like I broke a tooth. Please do yourself a favor and just order deliver mind.

4/10

Poor

02 May 2026

Paul

Stylish hotel with very good public spaces. Helpful and friendly staff. Incredibly small room without basic practicality including space for clothing and luggage. No tea/coffee in room. The 50$ amenity is just an upcharge with little benefit. I won’t stay here again.

6/10

Pleasant

30 Apr 2026

Randall

Weird flushing sound coming through the vents. Rooms are very tight.

Partner

10/10

Exceptional

28 Apr 2026

Beth

Perfect location, clean and stylish. Petite rooms, but cozy. The king terrace room was awesome. Most comfortable sheets and pillows. Mattress wasn’t the best. Otherwise, awesome!

Self

10/10

Exceptional

28 Apr 2026

Brian

The staff was very personable

Friends_and_family Friends

6/10

Pleasant

27 Apr 2026

Smriti

Amazing staff but property needs to be cleaned better - rooms are tiny

Friends

10/10

Exceptional

26 Apr 2026

Sonya

Front staff was excellent. Cleaning staff was a 3 star. Gone all day and car back late afternoon to a uncleaned. Asked for them to come back once we left for dinner and while napped they came and knocked 4 times before then.

Partner

4/10

Poor

25 Apr 2026

Rosaline

The rooms are so small we could only open one suitcase at a time.

Partner

6/10

Pleasant

24 Apr 2026

Sumit

Rooms are way way tinier than what you might expect, and there are unforeseen charges at the front desk when you check in that are not part of what you pay on Expedia

Family

10/10

Exceptional

22 Apr 2026

Anna

This was the perfect stay for a quick overnight trip! The room felt very elevated and well designed - although the bathroom/shower door didnt want to stay shut - and i loved that my room faced a courtyard. It was very peaceful considering the location! staff was great and the little cafe/food pantry in the lobby was super convenient and well stocked. Would stay again!

Partner

10/10

Exceptional

21 Apr 2026

Peter M H Holmes a

Front desk team rocks

10/10

Exceptional

20 Apr 2026

Deborah Lesley

The staff were really helpful. Helping us check in and booking us transport to JFK at the end of our stay. The only thing I would say is it should be made clearer that if you have a king bed with city view there is not all round access to the bed. When you are both over 60, one with a broken hand, it was not easy having to crawl to get out of the bed.

Partner

10/10

Exceptional

20 Apr 2026

This is a really well located hotel in SoHo and offers fantastic amenities, such as a well stocked little shop for coffee & snacks downstairs, a gorgeous roof-top bar & light-filled rooms. It is very clean and the staff are super friendly & helpful. Check-in & out was a breeze and communication re the booking was excellent. I definitely recommend this hotel.

Partner

10/10

Exceptional

19 Apr 2026

Deborah

Great stay, great location.

6/10

Pleasant

17 Apr 2026

Sergio

The restaurant is run by bad attitude personnel. Horrible service. The hotel is ok.

10/10

Exceptional

17 Apr 2026

Elizabeth Denise

I cannot say enough wonderful things about the staff and this property. I stayed back in Feb in the days leading up to the blizzard - Shaq and the team were so incredibly helpful at this time and overall every staff member I met was incredibly thoughtful, considerate and polite. My room was immaculate, obviously the rooms are a little more compact but I never felt without. It is very thoughtfully designed.

I enjoyed my stay so much that I’ll be returning in a couple of weeks. The location is perfect walking distance to really anything you may need. I think this will be my go to place on each NYC visit.

Thanks again guys, look forward to seeing you soon!

6/10

Pleasant

16 Apr 2026

Melanie

The rooms are so micro - which is normally fine but as a business traveler - you need a solid space to hang your clothes. My twin room had no place to do so unless it was on the towel bar next to the toilet. Not ideal.
It's clean and hip but there are some fundamentals that need to be considered for business travelers.

Business

10/10

Exceptional

16 Apr 2026

Terrie

Very clean. Well maintained. Rooms are compact yet very nice. Enjoyed the canned water! Lindens is fantastic! All staff was friendly and helpful.

8/10

Excellent

12 Apr 2026

Claudia

Staff is nice, rooms very small.

10/10

Exceptional

05 Apr 2026

Hector

Great staff.

Partner

10/10

Exceptional

05 Apr 2026

Enise

Excellent service, super nice crew, love it. They made a surprise for my daughter because we were celebrating her acceptance to university.

10/10

Exceptional

05 Apr 2026

Melanie

Great location, close to subway station. Staff were helpful and welcoming. Very efficient hotel room, breakfast was delicious in the Lindens restaurant. Two bar options too - the roof terrace was a lovely way to end an evening in NYC

Partner

2/10

Poor

05 Apr 2026

Mehtap

Very cheap pillows and not comfortable bed. I’ve developed neck pain from the pillows and kept waking up in the middle of the night to fix the pillow as it felt like I was on a rock and I had to keep fixing it. The queen bed is not a real queen bed it felt like full size. Two 110 lbs 5’2 girls couldn’t fit in the bed. We had to call and ask if this was for sure a queen bed.. but excellent staff was the only good part of the hotel. Very helpful and sweet customer service.

Friends

2/10

Poor

04 Apr 2026

Jacqueline

Found moths in my bed, alive and dead on the Third day of the stay and when I asked for a refund, Arlo Hotels felt that only a 50% refund for sleeping in beds with insects in them would satisfy my request. The hotel is so run down and needs help.
Go elsewhere.

Self

10/10

Exceptional

01 Apr 2026

EDEN

Great location
Front desk employees were very helpful

10/10

Exceptional

31 Mar 2026

Misty

Good amenities such as a clothes steamer and umbrellas for guests.

Self

8/10

Excellent

30 Mar 2026

Briana

I really did enjoy my stay at Arlo Soho. The staff was sweet and sufficient at the front desk. Check In/Out was easy and smooth. Turn down service could use some new recommendations but I received what i asked. The hotels’ restaurant Linden’s and it’s staff were pleasant, tentative and thoughtful.

I would recommend it.

10/10

Exceptional

30 Mar 2026

SANDEEP KAUR

The room was very clean and the staff is extremely friendly. The location is also very accessible.

Self

10/10

Exceptional

29 Mar 2026

Josie

Beautiful and clean. Loves staying here

Self

10/10

Exceptional

29 Mar 2026

Great stay,great location and Sean at the front desk couldn't be any nicer. Will definitely be back.

8/10

Excellent

29 Mar 2026

Ronald

It was a nice place with a good location; however, the room was extremely small. I could not stay again because of the room's size.

Business

6/10

Pleasant

29 Mar 2026

Christine

Beware we booked the hotel at a certain price when we arrived. I was told that there is an extra $40 urban fee. I’ve lived in New York City my whole life and have stayed at many hotels in Manhattan. I have never heard of an urban fee before. Upon questioning the night manager was nice enough to remove the fee, but I’m sure many people get stuck paying it should be included in the price of the hotel. The hotel informed me that this is a tactic that Expedia uses to attract patrons to the hotel with lower price prices. However, I’ve have been using Expedia for many years and this is not consistent across all hotel hotels with Expedia.

10/10

Exceptional

26 Mar 2026

Hyun

The staffs super friendly & the room was clean!

Family

8/10

Excellent

25 Mar 2026

Chris

Great location, easy check in/out, no coffee in the (non-suite) rooms and you have to buy it in the lobby which is a bit of a pain, especially if the barista is on break when you get downstairs. Rooms are small, but efficient and tidy. Perfect for a solo traveler.

10/10

Exceptional

25 Mar 2026

corina

Gorgeous design, great restaurant downstairs, no real amenities. A bit farther from subway than I usually like, but design was worth it.

Friends_and_family Friends

8/10

Excellent

23 Mar 2026

Nina

Clean room and nice area.

10/10