Hotel Hugo

United States , New York Area - NY
New York, 525 Greenwich Street
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100 reviews shown

6/10

Pleasant

05 Mar 2026

MARC

Hotel is fine. It’s annoying that there’s no valet. They have a partnership with the parking garage at 122 Varick street. This was very inconvenient because the parking attendant was rude and kept us waiting for 20 minutes out in the rain and didn’t even bother posting a note on the door that we had to wait. And ultimately, this reflects poorly on the hotel because they don’t offer valet parking. Also, the rooftop restaurant is under renovation, which was not clear when we booked the hotel on Hotels.com. And we paid Not a small price for this hotel.

10/10

Exceptional

01 Mar 2026

Gabriella

Great location, nice room, lovely staff. We’ll use it again!

Partner

10/10

Exceptional

23 Feb 2026

Sydney

Staff was friendly! Room was clean! Would stay again!

10/10

Exceptional

20 Feb 2026

James

The room was very clean and in good condition. No need for the complementary (?!) earplugs as the room was very quiet and the bedding very comfortable. We enjoyed the coffee & breakfast at the Felix - highly recommend.

Friends

8/10

Excellent

18 Feb 2026

cindy

Staff was courteous and efficient

Family

8/10

Excellent

16 Feb 2026

Neha

Hotel was nice and in a great location. Only down side is that there was no hot water during our stay (luke warm at best, cold at its worst). Staff was friendly, complementary coffee was a nice perk. I would stay here again (especially if they fix the water issue!).

Leisure Family

10/10

Exceptional

08 Feb 2026

Rogelio

Clean rooms and comfortable bed

Friends_and_family Family

6/10

Pleasant

03 Feb 2026

Jim

Staff was fine, but was not informed of the 50$ per day surchage

10/10

Exceptional

01 Feb 2026

Emma

We had the most wonderful stay and couldn’t fault the experience

Leisure Family

8/10

Excellent

01 Feb 2026

Nicholas

Very good stay and the entire hotel was very clean! The staff was very friendly and courteous.

Leisure Partner

10/10

Exceptional

28 Jan 2026

ELIAS

👍

Business_and_leisure Family

8/10

Excellent

26 Jan 2026

Danielle

Friendly staff, clean room, cafe restaurant had great food.

Leisure Friends

6/10

Pleasant

24 Jan 2026

Lauren

Everything was good besides the construction going on during our Saturday stay

Leisure Partner

6/10

Pleasant

21 Jan 2026

Chrissy

Staff not friendly or interested in assisting their guests.

Leisure Family

10/10

Exceptional

20 Jan 2026

Ginna Lizeth

Location is amazing and the staff was very friendly and efficient. The rooms are clean and stylish. The breakfast downstairs was superb!!! Highly recommended!

Leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Victoria

We loved the hotel From the moment we arrived we were met at the door and our bags handled. Easy check in. Room was a nice size and very clean. The products were nice, coffee pot convenient and water appreciated. The lounge was fantastic we ate there a few times and everything was great; food, drinks and service!
We really enjoyed our stay!

Leisure Family

6/10

Pleasant

15 Jan 2026

barry

Staff is friendly. Shower in our room was barely functional, otherwise comfortable and clean room

Partner

8/10

Excellent

14 Jan 2026

Chris

Very nice staff. Make sure u get in the right side of the building as wind was howling through the wind all night.

10/10

Exceptional

14 Jan 2026

William

Excellent staff. Room was perfect.

Partner

8/10

Excellent

12 Jan 2026

Janet

Clean rooms

8/10

Excellent

07 Jan 2026

Maria

Noisy, slamming doors, elevator, everything just so loud, I guess there is no insulation in the rooms

Leisure Family

10/10

Exceptional

03 Jan 2026

Keith

The air conditioner was great

Leisure Partner

8/10

Excellent

01 Jan 2026

India

Great and seamless time.

10/10

Exceptional

31 Dec 2025

Koen

Location, food , rooftop view

10/10

Exceptional

30 Dec 2025

Jesse Pryor

Location was great. Room was great… for NYC. The rooftop bar had the best view and the BEST cocktails!

2/10

Poor

28 Dec 2025

Rowie

This hotel is not worth the money at all. Very disappointing for a 4 star hotel and the price. When I checked in they sent me to a room that wasn’t even made up. The rooftop bar uses plastic glasses, not acceptable for a hotel claiming to be 4 star and charging nearly $500 a night

Leisure Self

10/10

Exceptional

26 Dec 2025

Ana

This is a lovely boutique hotel. The staff were very courteous and the room was immaculate. The restaurant downstairs is very convenient, serving good food from breakfast to dinner, and offering room service as well.

Leisure Partner

4/10

Poor

25 Dec 2025

Cheyenne

There was a mix up with my reservation. I updated the date for an extra day during pre-check in. When I checked in, the woman working the front desk confirmed the information from my pre-check in. Unfortunately, they honored the original check-in date and I was forced to leave due to it being sold out. I didn’t appreciate how management handled the situation making it seem like it was my fault. I am the customer and am not aware of certain policies. Additionally, the front desk should have specified which dates were confirmed. My room was next to a high traffic area so though I was upset to have to find another place to stay I was relieved I wouldn’t have to deal with the loud noises from people in the hallway throughout the night/morning. Would I stay here again? No. I ended up staying at The Moore for my additional night and rate it 5 stars. I wish I had booked The Moore for the entirety of my trip. The rooms are smaller but the staff and service far exceeded Hotel Hugo.

Leisure Self

6/10

Pleasant

22 Dec 2025

Andreas

Rooms are small and the lower levels face ups service where the lights are very bright

10/10

Exceptional

17 Dec 2025

Michael

It was a decent stay

6/10

Pleasant

16 Dec 2025

Priscilla

hotel needs an update

10/10

Exceptional

15 Dec 2025

Colleen

Easy, friendly check in. Received immediate text asking if all ok with room and I was able to respond that I wanted more towels (traveling with daughters). Said towels were delivered minutes later. Great views from the rooftop bar, great coffee shop and visible security at door make for a comfortable stay during the busy holiday season.

Leisure Family

8/10

Excellent

14 Dec 2025

Jackie

Was a nice hotel with a good cafe on the lobby level. Room was a little small but fine. Location is a little odd; it's in an industrial area near the West side highway. On the other hand, it's easy walking distance from Soho shops and restaurants. Overall a good hotel, nice facilities and a good price.

Leisure Friends

10/10

Exceptional

10 Dec 2025

Phillip

Staff was attentive.

Partner

10/10

Exceptional

08 Dec 2025

Jennifer

Clean room
Friendly staff

Leisure Partner

10/10

Exceptional

08 Dec 2025

Joanne

Clean room in a surprisingly quiet part of Manhattan!

Leisure Self

6/10

Pleasant

07 Dec 2025

Richard

Room was clean, but tired. Nick the Bellman was great. Front desk personnel were meh and the elevators need an upgrade. Bed was very comfortable, shower pressure was non existent.

Leisure Partner

6/10

Pleasant

07 Dec 2025

Mery

Disappointed in this expensive hotel. No easy way to request room service! We requested room service at 9 am by contacting the front dek. By 2 pm, the room was not done. We went to the room and saw housekeeping In the hallway. Requested room service; but housekeeping said we were not on the list. She kindly cleaned the room anyway.
This and other details need attention: no soap in bathroom sink when we checked in; hair dryer plug and smartphone plugs don’t stay connected! Bathroom needs bright light to apply makeup, and the list goes on.

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Caroline

All around positive experience.

10/10

Exceptional

05 Dec 2025

Jeff

Great hotel and close walking distance to both SoHo and West Village!

Partner

10/10

Exceptional

01 Dec 2025

Latoria

Booked the hotel for one night , it was very classy with the lounges , roof top bar , and a stunning view of the Hudson River …

Partner

10/10

Exceptional

30 Nov 2025

Amanda

Highly recommend!!

Leisure

10/10

Exceptional

29 Nov 2025

NELSON

Awesome time

Leisure Partner

8/10

Excellent

29 Nov 2025

Mary Ellen

Staff very accommodating, room on the smaller size, however bed/pillows very comfy. Views from rooftop were gorgeous. Overall a nice experience.

Leisure Friends

10/10

Exceptional

26 Nov 2025

Denver

Hotel was amazing! Very friendly staff and amazing amenities with tons of great views!

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Shirley

Great staff! All pleasant and intuitive. Good location, full breakfast. Rooms are small but extremely clean. Will stay again!

Friends_and_family Family

10/10

Exceptional

16 Nov 2025

heath

Quiet location and fun rooftop bar with great views. Room was clean.

10/10

Exceptional

16 Nov 2025

Jessica

Beautiful roof top bar. Excellent location. Drivable. Street parking was available for us. The staff was lovely. Would stay again!

Leisure Partner

4/10

Poor

10 Nov 2025

Patrick

I specifically selected a room based based upon the images on their website saying that the room had a view. It did not! We were on the third floor looking directly into the UPS building. The shower head didn't work and it was extremely noisy. When i complained they said they can arrange another room the next day. The second room was in the fifth floor and looked into a courtyard of another apartment building. Shower worked but the sink would not drain! If you advertise rooms with a view you have to deliver and Hotel Hugo did not!

Partner

10/10

Exceptional

09 Nov 2025

Nimrod

Walking into the hotel was a ice experience. The backdrop behind the front desk gives it character... good character and charm. The staff assistance was nice and professional.
Elevators are always busy thanks to the rooftop and other amenities.
The room was cozy, comfortable and clean. Bathroom was nice.
We enjoyed our stay.

Partner

10/10

Exceptional

08 Nov 2025

Claudia

Clean room. Small but typical nyc. Anthony with reservations went above and beyond. Hugo cafe food and Felix coffee was exceptional. Rooftop views are fab. Literally zero complaints.

Business Self

10/10

Exceptional

04 Nov 2025

Stephanie

Fabulous hotel, location, and room. Would stay again!

Leisure Partner

8/10

Excellent

03 Nov 2025

Gabriella

The hotel is very nice and well located. Service at concierge excellent. The only disappointment was with the breakfast at the cafe next to the lobby where you are served coffee in a paper cup but are billed as if sitting in a fine cafe.

Leisure Partner

8/10

Excellent

17 Oct 2025

William

Great value, friendly, convenient location

Convenient location a couple of blocks walk from Soho, Greenwich Village and subway to the rest of Manhattan. Very friendly and helpful staff. Complementary coffee round the clock. Lovely view of Jersey over the Hudson from higher rooms. Rooftop bar and restaurant very smart. Rooms and communal areas slightly tired but clean and good value for the area.

Partner

8/10

Excellent

14 Oct 2025

Arielle

The coffee in the lobby was informally and this really put a damper on the morning routine and there is not a coffee shop
Nearby and the hotel is kind of isolated near the UPS terminal

Leisure Family

10/10

Exceptional

12 Oct 2025

Danie

Location was amazing.

Leisure Family

10/10

Exceptional

09 Oct 2025

Jean Clifford

Clean room and nearby restaurant. Manager, Shaliah who was there, was very nice, friendly and took care of the costumers respectfully.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Joseph

Clean rooms staff was nice

Self

10/10

Exceptional

26 Sep 2025

Kate

Quiet and clean

Business

8/10

Excellent

09 Sep 2025

Cari

This was a really great spot for getting out and about. Unfortunately we didn’t receive any of the perks that were advertised including a room upgrade and a complimentary bottle of champagne upon checkin. That might be more on Expedia than it is on the hotel, but those perks were why we booked over other budget options available. Definitely check out the rooftop bar and take a bike ride through the greenway near the Hudson.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Elliot

Rooms are very clean great location. Staff was great. Well visit again.

8/10

Excellent

08 Sep 2025

Sheena

Great location poor service

The hotel is in a great location and overall very nice. The service lets it down because the staff are at best disinterested ( reception) and sometimes rude ( coffee shop).
The roof top bar is also a bit of a negative because unless you pre book ( which you have to know) you cannot get a table and the constant arrival of non hotel guests means that you can be waiting 10 minutes to get an elevator up to your room

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Adrian

Bernie Villanueva is an incredible asset. Looking forward to partnering with your organization

Business_and_leisure Partner

4/10

Poor

07 Sep 2025

Christopher

Not a good experience

The hotel was very run down. Flooring in the room was coming up, and the A/C was not working. Long black hair was on the floor in the bathroom. It was just over all not a clean or good stay experience. We tried to change rooms but the manger said there were no more rooms, and we could not change to another hotel due to full occupancy in near by hotels. The manager offer a refund, but during check out, they changed and said they could not accommodate our request. Only could offer refund to the resort fee, which was not alot, but that as yet to be refunded. The photos on their website is not a real representation of the rooms or view. I would spend alittle more money and stay somewhere else, don't say at this hotel.

2/10

Poor

26 Aug 2025

NADIA

Avoid

I would not recommend this hotel to anyone!
We had 4 rooms booked and it’s absolutely not worth the price ! It’s more likely 3 star hotel ! The rooms need highly update with AC and bathroom! Avoid this hotel

Friends_and_family Family

6/10

Pleasant

24 Aug 2025

Emmanuel

For the price they charge, I expected at least a comfortable stay, but it felt more like a budget motel than a proper hotel. Save your money and look elsewhere — there are far better options in the area.

Partner

10/10

Exceptional

21 Aug 2025

Skyler

6/10

Pleasant

21 Aug 2025

Swati

Definitely not a 4 star hotel.

Leisure

10/10

Exceptional

18 Aug 2025

Verified traveler

Hotel Hugo was great!

Hotel Hugo was excellent. Would stay there again for sure. I particularly enjoyed the cafe off the lobby and the roof top bar which has amazing views of the Hudson and downtown.

Friends_and_family Family

6/10

Pleasant

15 Aug 2025

Emily

My room had a view of a wall. For $350 I hoped for better. My room was also next to the utility closet where the cleaners would hang out with their music on. Many doors opening and closing made it hard to sleep.
The amenities and roof top bars are available to the public making it not as valuable to me.

Leisure Partner

10/10

Exceptional

13 Aug 2025

Hugo

Excellent service. Staff friendly and nice. Property is in a nice neighborhood!!
We love the stay there. It would be nice to have more time to stay longer!!

Business_and_leisure Family

8/10

Excellent

09 Aug 2025

Cynthia

The hotel was fine - not great, but fine. Very young clients for the most part. Rooms quite small, but perfectly efficient. The thing that makes this property really good is the staff and service. They are extremely helpful, cheerful and kind. Can’t say enough good about them.
Great Soho neighborhood - parking within two blocks - plenty of dining options.

Leisure Self

8/10

Excellent

07 Aug 2025

Donna

We like the quiet location and the hotel is clean and comfortable. Food options limited but there are restaurants in walking distance. The room was basic but clean and the bed and pillows were great!

Leisure Family

10/10

Exceptional

03 Aug 2025

Brian

Hotel Hugo Rooftop

Excellent Rooftop .

Business

10/10

Exceptional

01 Aug 2025

Jason

Excellent value for price! Great location.

10/10

Exceptional

29 Jul 2025

Kimberly

Beautiful hotel in a great location! The room was exactly what I was looking for, very clean, modern and comfortable.

Partner

10/10

Exceptional

27 Jul 2025

igor

very convenient location, clean and comfortable, good breakfast/dining options

Leisure Partner

10/10

Exceptional

25 Jul 2025

Nicholas

great

10/10

Exceptional

25 Jul 2025

Naomi

Always a terrific stay, comfy bed & nice staff

I’ve never been disappointed by Hotel Hugo- and I’ve stayed there at least six times for trips of 2-5 nights each time.

The rooms are the perfect size, and by NYC standards are pretty spacious (especially compared to another very popular hotel a few blocks away).

The room AC was blasting in the hot humid summer thank goodness, and the hotel staff are so friendly (also there’s comp cold brew which was yummy).

Only negative is the food at the rooftop bar was very average.

Business

8/10

Excellent

24 Jul 2025

Jessica

Was nice, lacked any thrills, for price was good. Location was awesome

Leisure

2/10

Poor

24 Jul 2025

Walid

I am writing to express my deep disappointment with our recent stay at your hotel. Upon arrival, we were shocked to find the room in unacceptable condition — it was dirty, the sink and phone were not functioning, and the so-called fridge wasn’t working either.

We immediately reported these issues to the front desk, and while the reception staff initially promised to waive our resort fees for the inconvenience, only two nights were removed upon checkout — despite the problems persisting throughout our stay. This was not only misleading but also reflects very poorly on your customer service.

Overall, this experience was far below what we expected, and we left extremely dissatisfied. I hope you take this feedback seriously and take the necessary steps to improve both your facilities and your service.

Business_and_leisure Family

8/10

Excellent

23 Jul 2025

Roberto

Great value and location. Busy rooftop venues make elevators crowded and slow.

Business Self

8/10

Excellent

18 Jul 2025

Meagan

Hotel Hugo was decent. I would stay here again, but nothing amazing. When I first went into the room it had a bit of a funky smell, so I sprayed some perfume around to help. The outlets didn’t work in some areas, the TV sound wouldn’t work, and the ceiling in the bathroom was in rough shape. Other than that, it was fine. Good room size, convenient location for me, felt safe, etc.

Business

8/10

Excellent

17 Jul 2025

Amber

The hotel was nice the rooms were a bit outdated and it was not great that you don’t get access the roof top as a guest if there is an event.

Leisure Self

10/10

Exceptional

13 Jul 2025

Natalie

Vey good location

Leisure Partner

10/10

Exceptional

06 Jul 2025

Jeffrey

Nice hotel in a great location close to restaurants, cafes and bars. The staff were also very friendly and helpful. Highly recommended!

Leisure Family

10/10

Exceptional

30 Jun 2025

Elizabeth

Roof top bar

Leisure Partner

10/10

Exceptional

26 Jun 2025

Isabel

Great hotel, comfortable and clean

Business Family

8/10

Excellent

22 Jun 2025

Mercedes

Nice place

Leisure Partner

8/10

Excellent

21 Jun 2025

Berta

Friendly staff, comfortable bed and pillow, clean, great location, walkable neighborhood with great restaurants, 40 min ride to LGA, free coffee and cold brew in cafe downstairs.

Walls are thin, you hear conversations in rooms next door and in hallway. So if you are a light sleeper this is not the place for you.

Leisure Friends

10/10

Exceptional

18 Jun 2025

Leonard

It is well priced in a great area

6/10

Pleasant

18 Jun 2025

Julie

Shower didn’t drain, maintenance attempted to fix but had to plunge several times and the shower floor filled with black water. In that same room the air conditioner was not working and the temperature would not rise above 78 degrees with was extremely uncomfortable. Maintenance attempted to fix several times with no success including spraying a chemical coolant which filled the room and we had to open the doors and window to let out the strong chemical fumes. While I appreciated maintenance who was really apologetic for the experience and tried so hard to fix everything the front desk did not seem to be empathetic. I was initially told that they could not move me into a different room but after requesting moving to a sister property or getting a refund so that I could find a new hotel they only then were somehow able to find a new room for me.

10/10

Exceptional

16 Jun 2025

Rachit

Superb location and excellent rooftop bar.

Leisure Partner

6/10

Pleasant

11 Jun 2025

Anila

The location was great and super convenient. Close to my work and to subway lines. Was also a quick walk away from the waterfront. The hotel was very clean and well maintained with friendly staff.

The bedding was not as comfortable as my other stays in NY. It was not breathable and my sleep was impacted. I was also in a room right by the elevators and everytime the elevator went up or down, it made a weird sound through the walls which made it hard for me to fall asleep.

Business Self

10/10

Exceptional

06 Jun 2025

jon

The hotel was way nicer than we expected. The views of the Hudson from our room and going to either of the two rooftop bars was an absolute treat !!!! Highly highly recommend !!

Partner

10/10

Exceptional

03 Jun 2025

Janet

Great location. Would stay again.

Friends_and_family Friends

10/10

Exceptional

28 May 2025

Pavle

Always great. Love location.

6/10

Pleasant

26 May 2025

Jennifer

The property needs maintenance. When we arrived the light at the door was falling down and the bathroom door didn’t close. They fixed it soon after it was reported but the switch in the bathroom around it the drywall was all coming off also. The property is dog friendly, there were dogs everywhere and there is a $45 per day amenity fee that I have no idea what it would covers honestly. I thought it was total $45 but it was per day. I mean we basically came here to sleep I would recommend another hotel closet to spots where you can walk to to dine and drink. The coffee bar attached to hotel made good coffee. The hotel bell man doesn’t hold the doors he’s inside asking if your going to the rooftop doesn’t help you with bags or opening the super heavy doors. The rooftop was beautiful but the bartender cannot make a drink. The outdoor area the rooftop has is pretty and you can see the sunset from there. Honestly we gave it a shot but it’s def not a do over for me nor would I recommend it.

Leisure Family

6/10

Pleasant

20 May 2025

francys

Hotel was ok, not sure i'd return.

Business_and_leisure Self

10/10

Exceptional

18 May 2025

Emily

We lived utilizing the outdoor seating areas and were very pleased with the quality of the facilities!