Name: Citizenm New York Bowery
Address: 189 Bowery New York New York 10002, New York, 10002, US

8/10

Excellent

22 Jul 2026

Dan

I originally emailed the hotel to let them know I had an early morning arrival. They confirmed 3 weeks before I was supposed to arrive. Then on the night before I was arriving I received an email from the hotel asking me if I was going to show up a few hours after checkin around 3p. I emailed the hotel asking them to check the previous notes that were entered about my morning arrival. I never received any responses from them. It added a ton of extra stress to my trip. That did have a room available when I arrived but I was unsure about it the entire night before I arrived.

Partner

6/10

Pleasant

21 Jul 2026

Wendy

This is a tiny room. Be prepared to sleep next to the shower and sink. Bed was comfortable. All lights controlled by an IPad. Not useful when you can't find the IPad. Coffee shop was good. Everyone smoking pot outside. Not bad but smelly. Not a place to bring young kids.

Partner

4/10

Poor

21 Jul 2026

Agnita

The area surrounding the hotel is absolutely terrible.

The rooms are super small

There’s no iron or coffee machine or tea in the room.

Otherwise the decoration and the styling is excellent

Family_with_children

6/10

Pleasant

20 Jul 2026

jayshri

The place/room was clean and basic amenities were there. The issue is the space, it was so tight that I would call it a pod. It is not a regular hotel room and we paid over $300 for it.

8/10

Excellent

19 Jul 2026

Kimberly Ann

The decor was so cool. Front entrance does attract homeless people. That can be a bit nerve racking coming home late. Property otherwise was great.

Self

10/10

Exceptional

18 Jul 2026

Michael

Small rooms, but neatly planned. Amazing lobby area and views from higher floors

Partner

6/10

Pleasant

18 Jul 2026

Liam

Great place with nice rooms but crazy small so if you can’t do that then find somewhere else. For the price we didn’t feel as in we got good amenities as in we still had to pay for breakfast at the hotel every day (we only did it twice). 3/5 I don’t mind paying prices if I am actually getting my money’s worth, did not feel as I did.

Partner

8/10

Excellent

14 Jul 2026

Jesse

This was the loudest CitizenM I've stayed in, but that has to do with location as opposed to the hotel itself. The team were very helpful and the amenities were very good. CitizenM hotels are generally only good for solo travel, I think the rooms would be too small for a couple.

Self

10/10

Exceptional

14 Jul 2026

April

Overall great!

Partner

8/10

Excellent

12 Jul 2026

Carina Sabine

⭐️

CitizenM is a really cute, modern hotel with a fun atmosphere, and the staff was excellent from start to finish. Everyone I interacted with was friendly and helpful, and the breakfast was delicious with a great variety of fresh options.

The rooms are very small, which I expected, but they're efficiently designed. My biggest complaint was the layout for getting ready. The bathroom has almost no counter space, and the only full-length mirror is in the room with no nearby power outlet. It made it difficult to do my hair or makeup, and I think adding an outlet near the mirror would make a huge difference.

A few of the power outlets in my room were also finicky and didn't always work reliably.

The hotel itself was great, but the immediate area had a noticeable homeless presence, which made it feel a little less comfortable walking around at times, especially at night. That's obviously not the hotel's fault, but it's something future guests may want to know.

Overall, I really enjoyed my stay. The stylish design, comfortable bed, excellent staff, and delicious breakfast made it a great experience.

Self

10/10

Exceptional

12 Jul 2026

Corvain

Lovely stay!

Self

10/10

Exceptional

11 Jul 2026

Julie

P

10/10

Exceptional

11 Jul 2026

Darrell

Location is fantastic. Room was amazing, great views.. will definitely stay there on my next trip to NYC

Self

8/10

Excellent

10 Jul 2026

Elizabeth

Very unique property, but for this price-point, the rooms are quite small. The surrounding neighborhood and subway stations feel unsafe.

Family

10/10

Exceptional

09 Jul 2026

barley

The best rooftop bar.

Partner

10/10

Exceptional

08 Jul 2026

meredith

Perfect location for my needs. Comfortable, clean, and quiet room. Enjoyed the roof top bar and the “living room”. Staff was super friendly and helpful! Will definitely return!

Self

10/10

Exceptional

07 Jul 2026

Lillian

Love this hotel

Partner

10/10

Exceptional

07 Jul 2026

Nancy

I booked reservations for the 4th of July weekend. Everyone was so helpful and courteous. Such a fabulous hotel with an easy commute to all the coolest NYC eateries and shopping.
The view was spectacular from my room! I’ve booked marked this hotel for my next stay and you should too! Bravismo!

Self

10/10

Exceptional

07 Jul 2026

Marc

We loved this hotel. We visit New York City a lot, and this hotel was such a surprise! The location is excellent for subway stations and for walking. The staff is so welcoming and helpful and the amenities are great! We LOVED the rooftop deck as it is hip and cozy at the same time and has AMAZING views of the entire city! The lobby has a great meeting and workspace. Check out this hotel if you haven't been before!

Partner

10/10

Exceptional

06 Jul 2026

richard

Great roof top vibe great art best hotel for a trip in the city

Partner

10/10

Exceptional

06 Jul 2026

Autumn

This place was great! We even left something in the room, and they were swift to let us know and hold it for us. Would absolutely stay again!

Partner

10/10

Exceptional

05 Jul 2026

Santo Giuseppe Ross

Staying here was perfect for me and my partner. We planned on going all over New York City so the space was perfect for us. We brought two carry-ons and one checked bag and the space did not feel crowded whatsoever. If you can pay a little bit extra for a city view do it because the views were the best part of our stay (among other things). We ended up extending our trip to one more day and the staff were great at accommodating and making sure we wouldn’t have to switch rooms for the extra day. The rooms were cleaned every day. The only thing I would say that was a little bit inconvenient was the shower that would leak on to the floor of the toilet side. But it was very minimal leakage. Other than that, our stay was wonderful, the staff was very friendly and helpful. We met lots of people and the rooftop bar was wonderful. My partner and I will definitely be coming back here and will be recommending CitizenM to all of our friends. Thank you!

Partner

8/10

Excellent

03 Jul 2026

Ed

Good location. Clean. But had some small wood boring Beatles crawling on my bed. Killed like 4 of them.

Self

8/10

Excellent

03 Jul 2026

David

The staff was great, but the iPad based TV control did not function reliably for the duration of our stay. I doubt there is anything the staff could have directly done to fix this since it seemed to be more of a hardware/software issue than one of the staff themselves.

Overall a great location, the rooftop bar was gorgeous with one of the best views I’ve seen of Manhattan.

Partner

10/10

Exceptional

02 Jul 2026

Christian

This is a way to rent a hotel! I am a big fan!

Self

10/10

Exceptional

01 Jul 2026

Barbara

Staff was very helpful

Partner

8/10

Excellent

30 Jun 2026

Sofia

The hotel was in a fantastic location, close to great areas and multiple subway stops. Check in and out was seamless. The room was very small, perhaps a little tight for two people but manageable with a comfortable bed and cute little shower. It was loud at night due to being directly on bowery, which is the only issue - but if you have earplugs and tire yourself out, it shouldn’t be an issue.

Partner

4/10

Poor

28 Jun 2026

Mallory

When I booked the room it looked spacious and cool. What I got was smaller than a dorm room. Very creative uses space but quite frankly just way too small. My closet is bigger than this room. Additionally, when I went to take a shower, there were black hairs all over the place. I’m a blonde that completely skieved me out. When I told the front desk, they told me that they would tell housekeeping there was no apology or regret for the experience that I had first time equals last time.

10/10

Exceptional

28 Jun 2026

luis

Nice place if you are looking for something different, the rooms are very small but very cool, the views are great

Partner

10/10

Exceptional

26 Jun 2026

Megan

Had a great stay here from Thursday to Sunday! Room was clean and tidy. Staff was friendly and helpful. Was pleasantly surprised by how central the hotel was to so many spots! Would absolutely stay here again.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Rolonda

I booked one night at CitizenM Bowery and it was perfect. The hotel is well located and the staff was incredibly friendly and helpful. My room was clean with a great view, and check-in/out was quick and super easy.

Self

10/10

Exceptional

23 Jun 2026

Yvette

I really enjoyed my stay. My clean king-size room on the seventh floor had an incredible view of SoHo, and the bed was very comfortable.

citizenM does a great job of using technology to make the stay feel easy and efficient, from check-in through controlling features in the room. I especially liked being able to cast from my phone to the TV and watch my own favorite shows. I also appreciated having the option to choose how often my room was cleaned.

The staff was exceptionally friendly, helpful, and professional throughout my stay. I did not have an opportunity to use the hotel amenities, which is why I rated them four stars rather than five.

My only other note is that the entrance area felt a little off-putting at times because of the public seating space outside, which seemed to attract some lingering that made the arrival experience feel less welcoming. Otherwise, it was a great stay, and I would happily return.

Self

10/10

Exceptional

21 Jun 2026

Alice

I love CitizenM hotels so much they are always conveniently placed in the most convenient locations. The rooms are perfect for solo travelers, beds are luscious and the vibe of these hotels hit the spot in every city.

Self

10/10

Exceptional

18 Jun 2026

Monica

I've stayed in CitizenM Hotels before and this was exactly like the others. Loved the common spaces and bar top.

Business

6/10

Pleasant

17 Jun 2026

Karen

hotel was clean and location was ok

Family

10/10

Exceptional

17 Jun 2026

Hannah

We stayed on the 19th floor facing SoHo/West. Beautiful view. Comfortable bed. Great Manhattan room and location. Small by non nyc standards. But totally functional. The rooftop bar has gorgeous views of the city and they had beautiful and delicious drinks. Easy check in and out. Lovvvvve the location for lower Manhattan site seeing. My favorite part of the city.
One downside- the bathroom sink was tiny

Partner

10/10

Exceptional

17 Jun 2026

Alson

very nice, room a bit small but very modern and comfortable

10/10

Exceptional

17 Jun 2026

Lisa

Perfect on the edge of SoHo.

2/10

Poor

15 Jun 2026

Devon

The room was extremely tiny and felt unclean. The shower floor had what looked like mold growing under the seal, and when looking up in the shower, you can see cockroaches crawling along the glass ceiling.

8/10

Excellent

12 Jun 2026

Amey

This is a great spot - well curated decor and nice staff. The food and 24/7 options are really limited. There is a breakfast you can pay for but it isn't worth the price. You can walk 2 blocks into SOHO and find a cute cafe for less. No coffee or tea for free, you have to either buy the breakfast or buy your own coffee. The rooms are pods. They are way too small for 2 people imo. Very well curated and cute though so if you're not planning to be in your room much it's a great option. Overall great stay, loved being able to walk everywhere and the rooftop!

Self

10/10

Exceptional

12 Jun 2026

Monica

Great location, just steps to the subway. Room was very clean and the canteen and coffee bar are cool additions to the property. The staff are super friendly!

Business

10/10

Exceptional

12 Jun 2026

Kevin

very well located
friendly staff
room is a bit small but other than that everything was good

Partner

10/10

Exceptional

12 Jun 2026

Matthew

Really nice lobby area for working, with bar and snacks available. Loved the rooftop bar on a sunny day. Service was great and helpful. The neighborhood has a lot of great walkable restaurants and shopping.

Friends

10/10

Exceptional

11 Jun 2026

James

We come to NYC twice per year and we stay at Citizen M Bowery every time. We like that it's our home away from home. It has everything we need as a couple. It's strategically located to give you full access to all the major attractions in NYC.

Partner

8/10

Excellent

06 Jun 2026

Rajiv

Hi

10/10

Exceptional

05 Jun 2026

Suedyma

First time in NY and for my birthday.
The staff were amazing, kind, and helpful.

The view from my room was everting that I wished for, everything was close by, transport via the subway also.

Great location.

Would definitely come back again.

Self

10/10

Exceptional

04 Jun 2026

Ellie

Good location, near subway stations. The room I have is kind of small.

Family

10/10

Exceptional

03 Jun 2026

Amanda

As a first timer, CitizenM exceeded my expectations. The staff was so accommodating and courteous to my questions. As student who was traveling, the access to the printer in the lounge was an amazing amenity. The rooftop bar was very relaxing and offered great views of the city. Easy access to the subway stations and local eats in every direction. I look forward to booking with them again.

Self

10/10

Exceptional

03 Jun 2026

Stephanie

Good value

Self

10/10

Exceptional

03 Jun 2026

Bita

Compact room has everything you want and big picture window with a view of the bridge. Only negative is that there isn’t a lot of room for big suitcases.
The Coworking space is genius Amphitheatre and long tables, banquets, couches, tv , and outdoor space too. The bar breakfast staff and area were fantastic!
Justin was fantastic and so hospitable! He was helpful in recommending Thai diner for late night amazing food 10/10 hotel and staff. The matcha upstairs was fantastic too!

Partner

10/10

Exceptional

31 May 2026

Marissa

Everything was excellent. Staff was friendly and rooms were clean

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Jinwoo

Convenient location. Snug but very comfortable room with everything controlled by iPad app. Quiet, dark room and very comfortable bed. Great work space in the lower lobby. 100% will stay here again.

Self

8/10

Excellent

30 May 2026

Joseph

Consistent, great location for young people, very walkable from LES to SoHo

Self

2/10

Poor

28 May 2026

Kristin

We are loyal Marriott Bonvoy members and always try to use their hotels. While CitizenM is a Marriott hotel, we booked this hotel on Expedia. Exhausted after a long week of travel for college tours, my wife and son and I arrived at the hotel ready to relax. At check in, we learned the unfortunate news that the hotel would not permit us to check in with 3 guests. Our son is a minor so it would not make sense to let him stay in his own room and we were willing to let him sleep on the floor, but hotel staff refused. Exhausted and now exasperated too, my wife leaned in talked to the staff and they agreed to refund our room to accommodate us. Sadly, they never did refund us and neither did Expedia. Lesson learned - read the fine print and book directly through the hotel whose websites are usually more clear about this stuff.

Family_with_children

10/10

Exceptional

25 May 2026

Justin

Nice clean small rooms but its NYC come on

Partner

8/10

Excellent

25 May 2026

Oliver

Great location - the rooms are a bit Micro - the gym only has three cardio machines.

Partner

4/10

Poor

22 May 2026

Sarah

The room is very small. There is no walking space between the bed and the wall in front of it, it's surrounded by wall on three sides. This I could overlook being that New York is very expensive. However, I have stayed at other hotels in similar price range with bigger rooms, better amenities, and better cleanliness. The check-in and check-out is completely done on a computer, there isn't always someone available at the front desk. Everything in the room is operated by ipad: blinds, shades, lights, temperature, etc. Nothing is manual. That also means that if anything is broken or won't work, the ipad is the only way to use something. The blinds and shades were broken in my room, and I arrived late at night so did not transfer hotels. Otherwise I would have. They had no other rooms available, and they did not fix the shades. There were no slippers offered, or robes. It wasn't unclean, but it didn't feel crisp and clean the way hotels should feel. Would not recommend this hotel to anyone.

10/10

Exceptional

16 May 2026

chi hou

Amazing hotel. Good location to go everywhere. Staff are very friendly and helpful

Business Family

10/10

Exceptional

16 May 2026

Alanna

Great stay. Lovely staff, my pillow covers were dirty when I arrived but they immediately changed them.

Friends_and_family Friends

8/10

Excellent

08 May 2026

Kelly

Very small rooms as described - works for one or a couple, tougher to 2 friends. Vibe is fun, staff is great, roof deck is fantastic, & subway access is easy.

Family

6/10

Pleasant

04 May 2026

Patrick

This hotel is in the best area, they have water bottles downstairs for guests and coffee (no coffee machine in room) We reqlly enjoyed the bar downstairs and the rooftop. Cons: the rooms are absolutely TINY!! lf you are sharing with another person you will feel them getting up out of bed. The bathroom door doesnt close tightly so be comfortable enough to use the toilet really close to your partner.

10/10

Exceptional

04 May 2026

Enrique

Guest staff friendly. Place with such a good vibe. Clean and smelling good

Partner

10/10

Exceptional

03 May 2026

Leo

The actual setup of the room is perfect for a solo traveler. Cozy, pod-style, comfy bed. Climate control. Lighting / mood control. Blackouts. - Got great sleep

Big window next to the bed with amazing sunlight and views in the morning.

I was in and out, so didn’t get to try the breakfast. The check-in and check-out processes were quick and easy - all at kiosks. Trendy designs for the room. Great location next to SoHo, Nolita, East Village, etc - shops and food super accessible.

Only downside: lobby, halls, and room could’ve been cleaner. I found some hair in the far corner of the bed. There was something on one of the towels so I didn’t use it - used the other one. There could be improvement in cleanliness.

Overall, I had an amazing stay and would recommend. Will be my go-to place whenever I come to NYC solo.

Self

10/10

Exceptional

03 May 2026

Lisa

The room was clean and the staff were very nice and helpful. The room was a little smaller than I anticipated, but it had a nice view

Family

10/10

Exceptional

28 Apr 2026

YA LING

Great location, cool design, friendly staff

Self

10/10

Exceptional

21 Apr 2026

Tamara

This was the best hotel I have ever stayed at so far! It is beautiful! It’s in a great location! The rooms were always clean and windows had the best views on the city! I cannot recommend this enough! Check out the rooftop bar, don’t miss it!!!

Self

10/10

Exceptional

20 Apr 2026

James

Small but cozy room with a great view💕 the bar on the top floor was so nice✨Good location, street parking near by.. Definitely would go back.

Partner

10/10

Exceptional

20 Apr 2026

Autumn

Every thing was clean the roof top bar was beautiful

Partner

10/10

Exceptional

20 Apr 2026

Marija

Breakfast meny was great, but neds mire vegies.

10/10

Exceptional

19 Apr 2026

Carrie

Everyone was great. The ladies at the front desk helped me zip up my dress :)

Self

10/10

Exceptional

18 Apr 2026

Juana

A great hotel. And clean!

Family

10/10

Exceptional

18 Apr 2026

Lee

Just too awesome, location is prime

10/10

Exceptional

16 Apr 2026

Emily

Clean, easy check in, super nice that they can watch your bags if you arrive before check in or leave after checkout

10/10

Exceptional

14 Apr 2026

Robin

YES

Partner

10/10

Exceptional

13 Apr 2026

Kristen

We had a lovely time at the CitizenM Bowery. The hotel was centrally located for all of the things we had planned for our trip. We loved just being able to rollout out the door get some coffee or a bagel. There was even coffee in lounge area as well as a coffee shop/counter in the lobby...so coffee access was NOT a problem :)
We had stayed at the CitizenM Paris a few years ago, so we know the vibe, amenities, etc that the hotel offers since they are all laid out the same. While we heard traffic/beeping car horns from the street, we never heard any noise inside the hotel from other guests or staff. The only downside is the bed being up against the window but we knew that was the layout when we booked it. As long as you are limber enough to climb in and out of the bed, there are no issues. I can see this being an issue though for some folks with mobility issue (there could be more accessible rooms available and I am just not aware, so please don't let that sway your decision on whether to stay here).
Definitely take time to have to drinks at the roof top bar. The view was spectacular and relaxing. Finally, we had a late night snack hummus which hit the spot after a long night out.
Definitely recommend and will be back.

Partner

8/10

Excellent

12 Apr 2026

Tyler

Really solid hotel. The rooftop bar was expensive but the sunset view from the bar was unbeatable. The bed was nice and the lights in the room were fun. Overall, a really solid place to stay in SoHo.

Partner

8/10

Excellent

10 Apr 2026

Jeremy

They have a coffee shop/bar at the front that's now open, and the scaffolding is finally down! The hotel is a great value for what you get and where you are. Rooms are clean, quiet, and the internet is good enough to work out of. Reminder, it's not a luxury hotel, so don't expect the amenities you would get at a luxury hotel.

Self

10/10

Exceptional

09 Apr 2026

Abigail

Great staff, clean facility.

Family

10/10

Exceptional

09 Apr 2026

Abigail

Amazing staff, especially Dantelle at the front desk.

Family

10/10

Exceptional

09 Apr 2026

Ixia

I booked a room for 4 days while my partner were in town and we loved this place! The room was very NYC-sized (to be expected), but clean and close to everything. The hotel is artsy and feels like such a nice place to hang out. The rooftop bar was a big place. Would love to come back if we’re in the city again!

Partner

10/10

Exceptional

08 Apr 2026

Gary

The staff was great. Very nice. And the room was very clean. A great stay. Will gladly return!

Self

10/10

Exceptional

07 Apr 2026

Rasheeda

My visit was great, amazing staff, room was so ig/tiktok ready and very clean. I enjoyed myself and will be returning

Self

10/10

Exceptional

06 Apr 2026

Eric

We had a great stay here! Awesome rooftop area.

Partner

10/10

Exceptional

06 Apr 2026

Vrisa Lucia

Amazing stay!

Friends

8/10

Excellent

04 Apr 2026

Joshua

The only thing I didn't like was the mandatory cleaning day. They have a tablet that has room control including what days you want your room to be cleaned. Only one of the days I couldn't turn off.

Business Self

10/10

Exceptional

03 Apr 2026

Jennifer

Fantastic

10/10

Exceptional

02 Apr 2026

PAULINE

Citizen Inn was impeccably Clean fun the music wasn’t too loud. The rooftop bar is extra extraordinary. The staff were friendly and efficient and the food was excellent.

10/10

Exceptional

31 Mar 2026

Benjamin

Good area to stay. The cleaning staff was excellent. Really enjoy the coffee space downstaires.

Partner

10/10

Exceptional

31 Mar 2026

Latieka

Loved it will be back

Self

2/10

Poor

30 Mar 2026

Brandon

Bathroom was filthy dirty. Kitchen close

10/10

Exceptional

25 Mar 2026

Christopher

We had an amazing stay at Citizen M, Bowery! The hotel was so cool and the staff were so friendly and helpful. I loved the room layout and the atmosphere of the place! Overall great place to stay!!!

Partner

10/10

Exceptional

25 Mar 2026

Michael

We loved our stay at the CitizenM. The biggest draw before coming was the huge common space downstairs. We enjoyed breakfast every morning with our 5 year old and he had space to play and watch some TV (because most people around us were always working from the area) Jose at the coffee/bar was always super friendly and helpful...Mally (spelling) was so helpful with our room and just a friendly face throughout our stay. We would love to stay here again and definitely will on our next visit. Also, bonus, very near subway access!! That's a plus.

Family_with_children

10/10

Exceptional

24 Mar 2026

Simon

A wonderful hotel in a great area of NYC.

Friends

10/10

Exceptional

24 Mar 2026

Corin

Great hotel and convenient location. Main lobby in a great place to work during the day. Restaurant and bar on the roof have wonderful views of the city.

Self

8/10

Excellent

22 Mar 2026

George

Great location and good no-frills rooms for solo travellers. Room could use a little bit of touching up but was cleaned very well. Lobby gets quite busy as they also market it as a co-working space. Rooftop bar has great views, but would be nicer if hotel guests could use it as a general space to relax rather than just as a bar.

Self

10/10

Exceptional

21 Mar 2026

Melissa

Wonderful hotel and close to so much shopping.

Self

10/10

Exceptional

21 Mar 2026

Madison

Our room was clean and quiet. All the hotel staff were very nice and the location was great.