Name: Hotel Indigo Lower East Side New York
Address: 171 Ludlow Street, Downtown, 10002, US

Hotel Indigo Lower East Side New York

New York Area - NY · United States

100 reviews shown

6/10

Pleasant

16 Jul 2026

Ryan

Location is good and the property meets expectations on comfort and functionality
I had a much nicer room last time
Larger with a better view

Family

10/10

Exceptional

15 Jul 2026

Simon

Room v clean all good definitely return

Partner

10/10

Exceptional

14 Jul 2026

Carmella

Pool needs to st a y opened later but great environment and fun time

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Catherine

Very clean rooms. Would have liked a water station. Location for us was key.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Emily

Clean and nicely appointed room, excellent location

Self

8/10

Excellent

09 Jul 2026

Miray

Room is dated but spacious
Staff was lovely
Area is super

Self

2/10

Poor

09 Jul 2026

Naamah

Super rude manager, we got to the hotel and the pictures were very deceiving I wouldn’t recommend staying here!!! The rooms looked nothing like what it showed extremely disappointing

Partner

2/10

Poor

08 Jul 2026

Marek

Pool with no water, ironing service that is always an urgent and overused (read extra charge on top). Staff that is quick to point out that party goers to Mr. Purple upstairs have priority in lifts over residents. Noise overnight every weekend.

In general the pool was a complete letdown for me.

The genuine value add over any other, significantly cheaper locations around is the rooftop terrace. But you can go there from the street anyway.
So, I would question why IHG reputation likes to suffer with this hotel?

4/10

Poor

06 Jul 2026

Traci

I wanted to leave an honest review of our stay.

The cleanliness of the hotel and the politeness of the staff were both great. I have no complaints about the customer service we received.

Unfortunately, everything else was disappointing. The hotel looked much nicer in the photos than it did in person, which was misleading. I specifically chose this expensive hotel so my kids and I could enjoy the holiday weekend, spend time at the pool, and watch the Fourth of July fireworks from the hotel.

When we arrived, we were informed that we wouldn’t be able to access the pool or watch the fireworks because there was a private adults-only party taking place. We were told we would have to pay an additional $40 per person just to enter the event. That was never disclosed when I booked. The staff said an email had been sent out in advance, but because I booked through a third-party website, I supposedly didn’t receive the information. Regardless, guests should have been made aware of such a major restriction before arrival.

The following day was much cooler, so we missed the opportunity to enjoy the pool altogether.

To make matters worse, there was a block party directly outside the hotel on the night of the Fourth that lasted until around 4:00 a.m. The walls and windows offered very little sound insulation, so we heard everything and barely slept.
We were also told parking would be $70 per night, but it ended up costing $90 per night instead.
After the disappointments, we left early.

Family_with_children

10/10

Exceptional

04 Jul 2026

alicia

Great location- close to some awesome restaurants and walking distance to shopping in soho

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Anton

We had an incredible experience at the Hotel Indigo Lower East Side. The location is absolutely unbeatable—nestled right in the vibrant heart of the LES, just steps away from iconic spots like Katz's Delicatessen and surrounded by fantastic dining, galleries, and easy subway access. It’s the perfect launchpad for exploring NYC.

Our corner room was a true urban oasis. Having the extra space and natural light from the large windows made the room feel incredibly expansive, offering stunning views of the Manhattan skyline. The hardwood floors and contemporary artistic decor gave the space a chic, local vibe. It was also perfectly soundproofed, ensuring a restful night’s sleep away from the bustling streets below.

The hotel’s amenities truly set it apart. We loved having the in-room Keurig coffee machine for a quick morning boost and indulging in the luxurious C.O. Bigelow apothecary bath products in the modern bathroom with its rainfall showerhead. The crown jewel of the property, however, is Mr. Purple on the rooftop. Sipping crafted cocktails while taking in sweeping city vistas and enjoying exclusive access to the heated outdoor rooftop pool elevated our stay from great to unforgettable. The 24-hour fitness center and welcoming lobby café were also fantastic touches.

I highly recommend this property to anyone looking for a stylish, comfortable, and perfectly located stay in New York!

Friends

2/10

Poor

30 Jun 2026

Yedidiah

I booked this hotel because it said it had a pool meanwhile the pool was out of order when I asked for how long they told me months? So why are you advertising that you have a pool as amenity if it’s been out of order for months?

6/10

Pleasant

30 Jun 2026

Lindsey

The pool is no longer functioning!

Partner

2/10

Poor

29 Jun 2026

Olivia

I got there on Friday where I was met by staff that were not very welcoming. It’s hospitality is what I’m asking for not my ass kissed…. yes it was overcast day and raining Saturday but the pool was closed until further notice. Nothing gf on the very limited breakfast menu. I wanted a strawberry matcha but they didn’t have any flavorings- nothing. They gave me Splenda. There were a few nice staff I would say. The room was clean enough and it was spacious good for 2 friends. Absolutely fantastic location… I wouldn’t stay here again tho due to overall cleanliness and staff’s lack of hospitality…

Friends

4/10

Poor

29 Jun 2026

Timothy

Will not be back.

Partner

8/10

Excellent

25 Jun 2026

Shenandoah

We had a wonderful week in room 703! Everything was clean, the bed was comfy, the staff was great and accommodating about assigning us a room further away from the night club. Much appreciated!

The location and ease of access to so much is nothing short of amazing. So amazing that it makes up for the handful of shortcomings Hotel Indigo had.

The things that bugged us:
The overhead shower head didn’t work, only the adjustable handheld shower head. The overhead one did however drip really cold water on us while showering with hot water from the other nozzle. Easy to avoid by standing in a certain spot, but not preferable.

Our air conditioning unit needed to be fixed on our second day there. That made the room a lot more comfortable, but it also caused the unit to a lot of rattling sounds. It didn’t bother us much, but I could see it bothering others.

I think the hotel as a whole could be improved by having filtered water available at more locations than just the fitness center, (even just the lobby) and maybe a few more floors with access to ice machines.

The location was too perfect to let these small things bother us very much. As a relatively low maintenance guest, I’d give Hotel Indigo a solid 4/5 stars. Wouldn’t take much to get me to 5.

Partner

6/10

Pleasant

25 Jun 2026

Slavisa

Cleaning needs to be improved ASAP.

The staff is super friendly, helpful and kind.

Family

10/10

Exceptional

25 Jun 2026

christopher

clean room

8/10

Excellent

25 Jun 2026

Simon

Unfortunately the pool was closed for refurbishment, the primary reason I booked here and the gym was undergoing a refit with very very limited equipment. I've stayed here before and it is a great hotel but I felt disappointed that the pool was closed, especially in the hot weather and use of the gym was limited. Great location and the rooftop bar are superb. Lots of great local spots as well and walking distance to subway

Business

10/10

Exceptional

24 Jun 2026

Zachary

Room is clean, staff is always so polite! I always stay here when I come back to the city. The rooftop bar is also so fun

Partner

4/10

Poor

23 Jun 2026

Nicole

First - we were told our Amenity Fee would be waived because upon arrival, we were told the rooftop pool was closed due to leaking. It was literally one of the only reasons I chose this hotel, and we were not made aware of this prior to our cancellation date. Sure enough, I should have checked the bill prior to leaving - no Amenity Fees were waived. Now the rest - you can tell the hotel was trying to update the rooms to make them more modern, but in the bathroom particularly, they failed miserably. Fun, stylish tile that they either didn’t install correctly or don't know how to clean because it was full of mold and mildew. The table in the room had spilled coffee on it when we arrived, despite being told our room wasn’t ready an hour AFTER check-in because it hadn’t been checked by a manager. I was very disappointed in the overall cleanliness. The beds were uncomfortable and pillows were hard as a rock. The cleaning staff was friendly each morning, along with the front desk staff, but I’m still frustrated with the extra fees we were charged since there were…NO amenities to take advantage of. Would not stay here again.

Family_with_children

6/10

Pleasant

22 Jun 2026

claudia

This property can use some updating, my room was missing a night light on one side of bed. It was ripped off wall & never replaced. The club on the rooftop did not allow us to have a restful night, it was loud beyond comfort. Sadly I would not return to this property & the neighborhood is very congested with tons of kids screaming, bar hopping, clubbing & not relaxing at all!!! It was all night into the morning hours! Extremely disappointed as I booked this night for my husbands Father’s Day celebration.

Partner

10/10

Exceptional

22 Jun 2026

Allysa

The pool wasn’t open but Mr. Purple was a blast

Partner

4/10

Poor

22 Jun 2026

Caryn

We got this hotel for the city view and the rooftop pool. There was no city view and the pool was closed down for maintenance

Family_with_children

4/10

Poor

21 Jun 2026

Alicia

This is not a place to stay with children. They should make it more clear when booking that there is an entire nightclub on the rooftop so kids will not be able to use pool or even go up the roof past 9pm and good luck getting an elevator from 9pm on they are filled with the intoxicated club goers.

Family_with_children

8/10

Excellent

21 Jun 2026

Farid

Good location

Partner

6/10

Pleasant

20 Jun 2026

Elizabeth

The room was great. But the lobby and halls are purposely designed as grundge which we found off-putting. Also of the 3 nights we stayed, the rooftop was reserved by private parties for two of them. So don't count on having access. Also the fridge is tiny and filled with their stock for sale. So don't count on it for your own drinks or leftovers. Location was great!

Partner

8/10

Excellent

19 Jun 2026

Kelly

Unique hotel in the hustle and bustle of lower east side. The room was decent in cleanliness. The room smelled a little stale and was a little dusty. Nothing a good wipe down couldn’t fix. The staff were super friendly and helpful. Stayed a few floors down from Mr. Purple and it got busy and loud during evening hours, but noise level was sort of manageable. Overall decent stay for four days.

Family

4/10

Poor

18 Jun 2026

Joanne

The hotel was very disappointing. The pool was drained, there was no bar open to the public so there was nowhere to get a cup of coffee or a drink. The rooms were disappointing. The only plus was the bed was comfortable. I would not recommend staying there.

Partner

10/10

Exceptional

17 Jun 2026

Keri

The hotel was in a great location, very well maintained, staff was extremely friendly and our room was generously sized. Even though there was a good amount of night life in the area, our room was still quiet. Best part - breakfast on the roof each morning with a terrific view of the city. Would highly recommend!

Partner

10/10

Exceptional

17 Jun 2026

Lisa

Great location !

Family

10/10

Exceptional

15 Jun 2026

alexander

As long as you’re not by the club you’re fine. The bathrooms do have mildew but they’re updated. Pool was closed which was the main reason we picked the hotel (week after Memorial Day). Staff was friendly. They do have free Citi bike passes and minibar credits. This is one of the cheaper places to stay in NYC. It’s priced correctly, spend more if you want perfection.

Friends

2/10

Poor

14 Jun 2026

Jamile

First of all, I reserved this hotel especially for the pool. I was celebrating my 40th birthday and was so looking forward to enjoying myself at the pool upon my arrival. At any point it was mentioned to me the pool would be closed, until I got to my room and got dressed excitedly to go upstairs and enjoy the sun. Went downstairs to complain about it and was offered 2 free drinks at the bar. Hotel blamed Hotels.com for not updating their website on the pool situation. Those two free drinks were supposed to be picked from the cheapest list of drinks offered at the bar. Upon finding my seat by the CLOSED pool, I was told it was ok to sit for now but the table was reserved and we would have to leave in 30 min - mind you that ALL tables were reserved and we were already sitting there initially. I asked if us being guests at the hotel would have the priority for the table and were told NO, that the bar/pool was not part of the hotel. Ended up leaving and ordering door dash cause the hotel kitchen was already closed.
We paid to include breakfast, hotel said we would have to talk to hotels.com to get a dispute because all they were giving us was a meal voucher for breakfast. Meaning I ended up paying even more for breakfast. At 11am I was told they had no food left and they were about to close (we were told breakfast was from 7a-12p). The food left was miserable, I could have gotten something better at Starbucks and spent less money.
Do not stay at this place.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Kanita

Property was very nice and the location was amazing. Wish the pool would have been open. That was very disappointing considering we booked months in advance and were told the pool would be open at least 2 weeks before we arrived.

Friends

10/10

Exceptional

14 Jun 2026

Lashay

Great hotel and lots of places nearby. Only thing that was disappointing is the pool being closed but enjoyed my stay. The views are beautiful and the hotel was very clean.

Self

8/10

Excellent

11 Jun 2026

Juan

It was a nice and easy check in and check out process. Staff were friendly and courteous. Everything is super close and would stay again. Parking is awful as expected but there was a garage done the block for $50 a night.

Partner

10/10

Exceptional

10 Jun 2026

Sharlene

This hotel went above and beyond and impressing me from the free amenities that included coffee in the room and quickly getting a rollaway bed when I had an extra guest to the incredible location, easy parking next-door and cleanliness. This has quickly become a favorite for stays in New York City.. the hotel staff was responsive and available all day and all night. There’s a great rooftop café for breakfast and a very exciting nightclub.

Friends_and_family Family

6/10

Pleasant

10 Jun 2026

Nikole

I was a repeat guest but probably won’t stay again.

I booked my prepaid nonrefundable June couples vacation here mainly for the pool and the location. Unfortunately the pool wasn’t open in June and given the outrageously high daily “resort fee” I felt very much price-gouged (the mini gym/bar/club isn’t important to me only the pool).

They justified the cost by offering a minuscule $10 minibar/room service credit which is not useful if you don’t consume junk food or booze which is not for me.

The room was obviously beneath the bar and the noise pollution was intense. We also had to deal with a fire alarm going off loudly several times for a non-life threatening situation (annoying but better than no alarms).

The room was short several types of towels which I didn’t discover until I was wet from showering (delivery of new towels was prompt).

My other main complaint is a $450 deposit was made at check in which is normal and I checked out a night early knowing it was a nonrefundable prepaid reservation.

The day after I left my credit card was charged a second time for another $450 ($900/total) despite no deficiency on the original deposit. This requires further investigation and resolution on my part so the time-suck is not welcome.

The staff was always professional. The space is clean enough (elevators needed glass cleaning). The location is perfect. I feel like the cost of this stay wasn’t worth it for me. Your mileage may vary.

Partner

10/10

Exceptional

10 Jun 2026

Jane

We loved the cleanness of the room as well as our room was large. The shower was wonderful . When we left our room we always came back to a freshly cleaned room. We loved the checkout time. We didn't use the breakfast or room service but when we come back It Is nice to know this Is a option as well as the clubs we didn't use but nice to have them. We will be booking our next vacation at your hotel.

10/10

Exceptional

09 Jun 2026

Gabriela

Loved this hotel but the pool was not available and that was the main reason we booked it.

6/10

Pleasant

08 Jun 2026

Manuel

The hotel has a serious problem with housekeeping and cleaning, disconnected employees.

The first day we were given a great room because ours for some reason was not ready, and while it had a great view, there was no running water in the sink and we were given a twin bed but we were 4, not 3. One of us managed to sleep in a sofa, but since some blinds would not go down and the sofa was not really comfortable, we barely slept. Some curtains were ripped off and mostly all are dirty.

The next day we were given our regular room and while our linens were clean, the floor was very dirty and they left all the litter in the bathroom trash can. I asked them to please clean it the next day, but they didn’t. Wood floor in this room is severely scratched and poorly maintained.

The last day they didn’t broom or mopped the floor except for the bathroom. It is in a great and fun location though.

We don’t mind the noise from the bars outside.

As someone that manages properties, a clean room, and employees with attention to detail makes the difference. Please train management and housekeepers on industry standards. The hotel is in a great location and it’s a great facility, but you need to do this right.

8/10

Excellent

07 Jun 2026

Dana

The roof top was beautiful. Only disappointment was the pool was closed for repairs. When I booked the hotel for my daughter’s 21st birthday they was the main reason. Mr. Purple rooftop bar and pool. However, upon arrival we found out the pool closed last week. So sad! Also, throwing hotels the premium in room is advertised as two full beds and a twin. The hotel stated the premium rooms are only kings beds. So they gave us a party of 5 a pull
Out bed to compensate. Over very nice

Friends_and_family Friends

4/10

Poor

04 Jun 2026

Jennifer

AC didn't keep up, noise outside was loud into early hours of the morning. Not great for families (or at least ask for high floors if staying).

Family_with_children

2/10

Poor

02 Jun 2026

Sandra

The hotel’s priority seems to be the club upstairs and after a certain hour in the afternoon they dedicate 3 of the 4 elevators for those patrons and hotel guest are left with only one elevator to access, so a longer wait..The elevators themselves have night club lighting so the numbers are very difficult to see which creates a scramble because once you clear your key on the lock pad, you have to quickly find your floor number which requires your phone flashlight. Comical really.
They had Bigalow products, which I love, but my lotion was empty, so that was a bummer.
TV did not have access to my subscriptions, which most do now, and I was planning to watch the last episode of a favorite series, which was not possible.
Location great, not a warm feeling from the staff, cleaners did a fine job.

Self

8/10

Excellent

31 May 2026

CONNIE

Rooms are clean, location is good but a bit noisy.

Family

6/10

Pleasant

30 May 2026

Marko

Great location, friendly staff. Rooms are small and simple but fine. Shower was great (very strong). The club situation is louder than expected. Even several floors down (we were on 7th, club is on 14th), you could still hear the base on Friday night (was not so bad on Thursday for some reason). Still, it wasn’t too bad and with the AC I didn’t notice it too much but I suspect it’s terrible higher up. The food situation left a lot to be desired. You get a 10$ daily credit that can ONLY be used for room service. The breakfast that folks pay extra for (and get vouchers) is pretty basic (overpriced pastries, yogurt and granola, coffee/teas). Despite the fact we were there end of May, the pool was not open. It seems it opens June 1 and I don’t recall reading that anywhere (also seasonal for me is always at least after Memorial Day). Not sure if it’s b/c it was under construction or if this is always the case but would have been nice to know that when we booked b/c the pool was one of the reasons to pick this place. Still, the rooftop is nice with terrific views. It was an okay stay but would not stay there again. Plenty of others hotels in the area of comparable price that seemed a lot nicer.

Partner

10/10

Exceptional

29 May 2026

Greg

10/10

Exceptional

28 May 2026

Kathy

fairly spacious room and neat and clean.

Partner

10/10

Exceptional

27 May 2026

Monica

Staff was excellent and very helpful. Clean room.

Partner

10/10

Exceptional

26 May 2026

Tatianna

Great place here for a solo trip and it was amazing

Self

4/10

Poor

26 May 2026

Jonathan

There's a nightclub on the 15th floor that plays loud music until past 1am on the weekends. We were staying 5 floors away and could still hear the bass pounding when we were trying to sleep.

10/10

Exceptional

26 May 2026

Jessy

The is my favorite hotel in Newyork. The staff is great. Been there many time before and will continue evertime im in NY

Friends_and_family Family

2/10

Poor

25 May 2026

Joshua

The hotel has a dance club on the 14th floor and for certain events the music can be extremely loud to the point where the bass shakes the upper floor rooms. It is loud enough at those times that it is very difficult to sleep.

Partner

6/10

Pleasant

25 May 2026

Jorge

The parking that is associated with the hotel sucks. Very rude and you cannot go in and out

Friends

10/10

Exceptional

24 May 2026

Triniti

I would definitely stay at this hotel again I loved it and it was in a great area

Friends

10/10

Exceptional

22 May 2026

richard

Great hotel for area and walking and eating n shopping

Self

10/10

Exceptional

17 May 2026

Vadim

Everything was perfect

10/10

Exceptional

17 May 2026

Renee

This is my second stay and I loved it! The things that stand out to me were the people that work at this facility they are so helpful professional and kind. Loved my room with the view. Location is excellent for restaurants and sites will definitely stay a third time.

Family

8/10

Excellent

16 May 2026

Daniel

Good location, rooms are comfortable, the property needs some maintenance like cleaning carpets. Staff always attentive and courteous. Hotels should put more attention to the breakfast service, I’ve got a breakfast sandwich that was still frozen. In the middle

Family

8/10

Excellent

10 May 2026

Alexander

Room was clean and modern. I thought the lobby spaces were underwhelming, though.

Self

10/10

Exceptional

10 May 2026

Natalie

Second time staying at this hotel and it was a great experience. The hotel staff were always helpful and were accommodating towards our needs. They have a convenient method of text communication between staff / guests, which is direct and easy for guests to use!

Central area in SoHo, and on the same street of the famous Katz deli! It was a great hotel in walking distance of everything.

Pool was not open for guests to use, but they were in the process of setting it up (could be open by late next week I’d assume).

Overall 10/10 stay!

- Natalie

Friends

6/10

Pleasant

10 May 2026

Lori

Daily fees are such a money grab. They never restocked our mini fridge so we had about 3 things to choose from for the $10 stipend. Nothing available for the cost of the in room dining credit and must be used before noon. So worthless. Nice big room, comfortable bed, great location… the dispensers in the bathrooms needed restocking. If you have an issue with noise there is a night club on the top floor that is open until 4am on weekends. The front desk staff was awesome about letting us know and putting us on a lower floor but if we were on an upper floor noise would definitely have been an issue.

Friends_and_family Friends

10/10

Exceptional

09 May 2026

richard

Great location n staff

Friends_and_family Family

2/10

Poor

04 May 2026

paul

Loud pop synth music till 330 am right next to our room. Not just loud, unbearable. No refund.” Sorry, our hotel is known for this” . Expedia lead me astray on this one

Partner

10/10

Exceptional

02 May 2026

Michael

Room was nice and spacious for the Lower East Side. Very comfortable bed and fantastic shower. Some noise outside due to rooftop bars, but manageable. This is my go to place whenever I come through NYC

10/10

Exceptional

01 May 2026

April

Hotel Indigo is in a great location in the lower east side. Youve got great eats, bars, and thift/shops on all the blocks surrounding the place. Mr.Purple is a cool rooftop bar they have, but they only play electronic music - didnt care for their elevator attendants during the bars peak hours as they were a little rude, but what can you do.

Friends

8/10

Excellent

30 Apr 2026

Yolanda

Hotel Indigo is a good lodging option if:
- You'd like a spacious room - we are a family of four with two kids and we had enough space to comfortably move around the room. NYC hotels are notoriously small but the rooms here are adequate.
- You want to stay off the mid-town beaten path; Hotel Indigo is located near major train stops (F and J), surrounded by food options (try Johnny's Pizza!), and it's 20 min away from the city, but close enough that you can easily walk to and through East and West Villages.
- Loud club music doesn't phase you or you're a deep sleeper and sleep like a rock.

Don't stay here if you want sleep at the end of long days.
The hotel has a bar called Mr. Purple on the 15th floor. On Fridays and Saturdays, the sound and music thumps so loudly that it cascades to each floor.
That's all to say if your'e stay includes either or both of these days, request a room furthest away from the elevator. This helps a lot. As will ear plugs - bring them! The hotel does not provide any.
However, also request a room that doesn't face the streets as the street sounds will keep you up.
I recognize this sounds picky, but believe me when I say that noise until 4am feels brutal when you just want to sleep.
But hey this is NYC and city sounds are expected.

Overall, the stay was fine given we were away until late night.

If sleepless nights don't affect you, Hotel Indigo is a good hotel option.

Family_with_children

10/10

Exceptional

29 Apr 2026

Tony

Need more staffing

Friends

6/10

Pleasant

28 Apr 2026

Gavin Don

Nice area mediocre breakfast and rooms need a upgrade

Partner

8/10

Excellent

26 Apr 2026

Lauren

The staff are great,the bar area is also such a fun spot but the hallways, common areas and doors are looking a little tired.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Hannah

Great location in LES. Hotel was clean and staff was friendly.

Partner

8/10

Excellent

25 Apr 2026

Prince

Need a microwave & mini-fridge. Or, at least a microwave in a common area to use. Overall, the hotel is nice!

Partner

6/10

Pleasant

25 Apr 2026

Shelby

Had to switch rooms cause there was hair on my pillow in my first room. Also paid more for a higher floor only to be told the high floors have major noise issues because of the rooftop bar Mr. Purple. Rooftop was a vibe! Rooms were basic, but 4th floor was quiet. Overall, very okay stay, nothing good nothing too bad.

8/10

Excellent

22 Apr 2026

Ilene

Good view and bigger rooms than most in the city. Notable for that if you want something in this area.

Family_with_children

2/10

Poor

22 Apr 2026

Lilly

I was reassigned a lower level room due to party happening on 15th floor during check in. Come to find out, it's one of those handicap accessible rooms. There was simply a shower curtain and now barrier to keep the water from flooding the floors. The \"seat\" had mold on it as seen when folded up. The \"resort\" fee was useless. It came with a $20 credit for mini bar but there was nothing useful for me as I don't drink. And, the cheap $10 dine in voucher did not allow for anything because there is a fee attached so nothing was actually \"free\".... Night 2, there was a large party outside the hotel that lasted past 2am. Tried calling front desk but no one bothered to answer or call back when trying to switch rooms. Checking out, didn't get his name, but tall young black kid, was rude as heck. I said I was checking out and he was rude in telling me I had to drop it in a drop box that was blocked by another gentleman also trying to wait on assistance from another woman at front desk. The woman was kindly helping him but simply kept saying \"over there\" more rudely each time til I finally saw the drop off key box. Then, I said, I was picking up 2 printouts that hotel agent had sent me email saying would be held for me at morning. He tried to say he couldn't see it when I said, \"Ooh, I see it. It's right under there\" and he was so rude in staring and then trying to refuse to give it to me. He just kept holding it above me but not handing it over. Completely rude and unprofessional.

4/10

Poor

19 Apr 2026

Yau Yan Olivian

The music from the club is SO loud - I was 6 floors below the club and I literally could hear it at all hours of the night. The club also meant that there were lots of clubgoers going up and down the lifts in the evenings. There should be a dedicated hotel guest lift. Would not stay here again.

Self

4/10

Poor

16 Apr 2026

Svitlana

The fan was terribly noisy all night long, and I couldn't sleep. This was despite the fact that we had turned off the air conditioning completely—yet the noise didn't subside at all. In the morning, there was another disappointment: they offer breakfast, but it just a bar consists of nothing more than coffee and a sandwich or a croissant—and that's it! You are definitely better off finding a proper breakfast nearby.

Family

4/10

Poor

14 Apr 2026

Natalie

The property was great… until about 10pm on Thursday/Friday and Saturday night when the nightclub that is located on the 15th floor began playing their very loud club music. It went on till 2:00am.and it was so loud and you could feel the bass. When I complained to the front desk they never followed up with me.

Partner

8/10

Excellent

13 Apr 2026

Heather

The rooms are huge and the staff is great. The club on the 14th floor was really loud on Friday night (we were on floor 7), but it was still a good stay overall, and less expensive than other places. The bed was clean and comfy.

10/10

Exceptional

11 Apr 2026

Debbie

Great location! Wonderful hotel!

10/10

Exceptional

11 Apr 2026

Debbie

The room was great! Very roomy and AMAZING view! The staff were lovely and I would stay here again!

Family_with_children

6/10

Pleasant

08 Apr 2026

Michael

Best value in the neighborhood, hands down. You can get a room with a spectacular view for what a closet costs in other LES hotels. Design is spare and inviting. Premium rooms are best—but the premium rooms cost what basic rooms cost elsewhere in the LES.

However: the service. I’m a longtime New Yorker, and I know from brusque attitude not being necessarily rude. This ain’t it. Multiple front desk peeps get legit mad at me for asking questions. Most don’t look you in the eye. Bro barked “ID!” when I started spelling my name for the reservation—before I finished speaking.

Clearly they’re swamped—big hotel—and maybe understaffed? I can’t stay mad at people in a service role. It’s a lot to deal with. But.

I stay here almost every time I come to New York, and I’m gonna keep doing it, because, like I say, tremendous value, best neighborhood. Just wish they’d take a lesson from their neighbors, say, across the street, or down a couple blocks—way less worthwhile hotels, but they’re nice to you.

6/10

Pleasant

08 Apr 2026

Brooke

We spent five nights Tuesday - Sunday.

Five stars for our housekeeper “Winnie” who was very professional and hospitable. She kept our room very clean and fresh. I also give five stars for the room size and bathroom size. I’ve stayed in a lot of NYC hotels and this was a great room size for the price.

Four stars for location with easy subway access. However, Friday and Saturday nights the yelling and honking outside kept us awake from 1-4am. If you’ll be out there with them, then this won’t bother you but we are late forties with a child. The room was on the 6th floor facing Orchard St. It was quiet on the weeknights and we didn’t hear the nightclub during our stay.

Two stars for the property condition. Despite it being clean and large, we were surprised by how beat up our room was. Holes and stains on the walls, scratches on the wood floor, and paint chipped off the lacquer chair arms. The carpet in the hallways was dingy and the elevators were dark and stinky.

Another con was the daily amenity fee which you can use for the minibar or room service but it isn’t actually enough to cover anything so it’s just a ruse to get you to spend more money. It feels scammy. I asked for an empty fridge since we’d be there a few days. We never opened the mini bar yet they still tried to charge us for tequila and mixed nuts on our final bill. I likely wouldn’t stay again based solely on this. We usually stay in the 20s and would likely return to that area in the future.

Family_with_children

10/10

Exceptional

07 Apr 2026

Susanna

Very nice and helpful staff. Make sure to double check you receive your breakfast vouchers. Also huge night life surrounding hotel lots of bars. The gelato at the corner was a must every night!

Family

10/10

Exceptional

06 Apr 2026

Jorge

great location, staff was friendly and helpful.

Partner

8/10

Excellent

05 Apr 2026

Malin

Very noisy. We could not sleep due to the bar/restaurant playing music until 3-4am.
Bed is comfortable
Pillows are way too big.

6/10

Pleasant

05 Apr 2026

Kelly

If you are coming here over a weekend, I probably would not risk it because of the nightclub on the 15th floor. We stayed Friday and Saturday night and thought it would be ok because we were on the 4th floor. We could still hear the bass very clearly all night on Friday; luckily for us, keeping the fan on all night drowned it out but I can’t imagine being closer than the 4th floor. The weather was colder on Saturday night so maybe the club was not as busy because we could not hear anything (even without fan turned on). Unclear why they would blast music to such levels as Friday when this is primarily a hotel. They really need to invest in soundproofing (we could hear people in the hallways/elevators too). Otherwise the hotel itself is fine; the rooms are big and while things were a bit tired, it still was comfortable, clean, and the bed was nice. The location is great

6/10

Pleasant

01 Apr 2026

Felicia

Great hotel. Beautiful location, and accessible to lots of restaurants. However, sleepless nights. The outside noise really does make it difficult to sleep.

Family_with_children

2/10

Poor

30 Mar 2026

Brian

Unless you’re staying up until 4 a.m., don’t stay here as there is NIGHT CLUB on property in the middle of the hotel sending BPM throughout the property. I paid for a tower room to avoid street noice, asked for a quiet room and was given no care by the staff. In fact, was treated quite rudely the last night when promised ‘no club’ on Sunday night. There is still a club.

Partner

6/10

Pleasant

30 Mar 2026

Thomas

Great location, large comfortable rooms although a bit worn, some mould in bathroom. However the noise from the nightclub on the 15th floor was pretty extreme. Just travelled down the lift shaft. We could even feel the bass while lying in bed. My son and I are good sleepers so we used thick earplugs and were fine. I had read about this issue and requested a quiet room in advance but we were still put next to the lifts. Rooms in the other wing are probably not affected. Either lose the nightclub or categorise and price rooms based on noise impacts. Anything else is unfair to guests.

Family_with_children

10/10

Exceptional

29 Mar 2026

Danielle

Staff here is fantastic! Great view from our room. Highly recommend. The nightclub is boisterous on the weekend, but we asked for a quiet spot and we could barely hear it from our room. Great location!

Partner

10/10

Exceptional

29 Mar 2026

Anthony

Staff is great. Bar was awesome

Partner

10/10

Exceptional

29 Mar 2026

Shawn Matthew

Love it here. The greatest amenity is location. Katz and Russ and Daughters next door and the village and soho at your doorstep. Access to the bridge makes early flights a breeze.

Family_with_children

10/10

Exceptional

27 Mar 2026

william

Desk staff was great. Room was great. Elevators are sketchy -- but that's the only thing that looked amiss. Great location for me!

Self

2/10

Poor

27 Mar 2026

Abigail

They charge you an additional $36/day for amenities. The fridge and phone didn’t work.

10/10

Exceptional

26 Mar 2026

Kadeja

We enjoyed our stay, and would stay again. The staff were neutral, not rude but not friendly. The night staff didn’t seem to know about the parking rate that’s promoted with the hotel. However the day staff knew. Overall it’s a great hotel, safe and close to everywhere we needed.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Mark

Amazing hotel

10/10

Exceptional

25 Mar 2026

Mark

Great hotel

6/10

Pleasant

24 Mar 2026

Mindi

The room was small and there was no refrigerator. The hotel was just okay for what it was. Probably wouldn't stay there again and maybe try something else.

Family

8/10

Excellent

24 Mar 2026

Demond

Clean room and cleaning staff was great