Name: Canal Loft Hostel & Hotel
Address: 94 Canal Street, New York, 10002, US

4/10

Poor

31 Jul 2026

XIAOXUE

The facilities were very old and felt dirty; the hygiene was poor. There were no room keys during check-in, and no one was at the front desk when I checked out in the morning.

6/10

Pleasant

31 Jul 2026

Janice

n/a

4/10

Poor

31 Jul 2026

Xander

There are nice amenities here, like a large coworking space with a fridge and freezer. However the elevator broke on the last day of my stay, not long before check out time and I am mobility disabled. There were other customers who use mobility devices who were stuck on our floor as well. It’s a good place for able bodied solo travelers

6/10

Pleasant

28 Jul 2026

Van

They gave me a room with no locks. I didn’t feel safe. The location was good and close to where I want to go.

4/10

Poor

27 Jul 2026

Mirnellys

If you are on a budget…okay, clean room, clerk at the receiver not friendly, marijuana odor as soon as you step out of the elevator. Ugly Neighbourhood. Bed not too comfy.

Like I said, if you are on a budget okay….

10/10

Exceptional

26 Jul 2026

Ryan

I will come back here. The room was clean and the right amount of space.

6/10

Pleasant

23 Jul 2026

Lorena

Staff are very nice. I forgot my phone charger and they let me borrow one at no extra cost.

8/10

Excellent

23 Jul 2026

Alfredo

Buen servicio y muy limpio.

4/10

Poor

23 Jul 2026

Martha

The property is okay but there should be a refrigerator and a microwave in the room to make it a little more comfortable for the guests. The staff should be more polite and friendly.

4/10

Poor

21 Jul 2026

Charles

this place was clean. but that i

10/10

Exceptional

20 Jul 2026

HAIYAN

👍👍👍

10/10

Exceptional

20 Jul 2026

Oliant

Great Location

Partner

2/10

Poor

20 Jul 2026

richard

.

Friends_and_family Friends

2/10

Poor

18 Jul 2026

Jakob

DO NOT STAY HERE UNLESS YOU WANT A BUDGET HOTEL IN A SKETCHY AREA WITH LITTLE TO NO HELP FROM FRONT DESK, ETC. Room had a hole in the wall, bathroom was missing a lightbulb above the vanity. Beds were hard and small. Room wasn’t ready after check-in, had to wait outside room for housekeeping to finish cleaning room. Checked out after one day staying on what was supposed to be a four day stay. Front desk was very unhelpful in refund and offered $15 per day as repercussion despite paying $500+ for the stay. Still have not received any information back from them nor have the Expedia agents been able to get in contact with them. Overall you will get scammed here unless you want to stay in squalor!!

Friends

10/10

Exceptional

15 Jul 2026

Yimin

They did a great job keeping the property clean. The room was more spacious than I expected. Bathroom is large and updated. Great value

Friends

2/10

Poor

15 Jul 2026

angel

o

Friends

6/10

Pleasant

13 Jul 2026

Gerry

Basic but clean and well located

Self

10/10

Exceptional

11 Jul 2026

Raquel

Clean room

Friends

8/10

Excellent

11 Jul 2026

Hongping

喜欢唐人街位置比较好。希望保持这个价钱状态。

Self

6/10

Pleasant

09 Jul 2026

Francisco

The building has 4 floors and a broken elevator. Carrying travel luggage through the stairs almost got us injured.

Friends

2/10

Poor

08 Jul 2026

Sudipto

We did not have high expectations due to the price, however the room was not clean at all. I saw a stain on the bedsheet. I immediately checked out and stayed somewhere else. Very disappointing..

Partner

6/10

Pleasant

06 Jul 2026

Alexander

The rooms are decent and as long as the TV work can't really complain. The elevator is a little slow, other than that, it's ok. I'd definitely book again.

Self

2/10

Poor

05 Jul 2026

Nicholas

The room was filthy. The bed side table was filled with white sticky residue, the door was as well. There were stains in the toilet seat. Red/orange stains on the bedsheets as well as burn marks in the sheets. Immediately left after a few minutes in the room.

2/10

Poor

02 Jul 2026

Kyle

Terrible experience! I honestly feel ripped off. The staff was unkind, the bathrooms didn’t have soap, the room was dirty, my pillow was stained, the air conditioning didn’t work well, the blinds were ripped and didn’t block the light, and some of the lights weren’t working correctly. All this after paying $250! Horrible.

Self

8/10

Excellent

01 Jul 2026

Patrianna

Clean and friendly environment

Friends

8/10

Excellent

29 Jun 2026

Gaston

Good air conditioning clean room

Self

8/10

Excellent

29 Jun 2026

Sasha

Solid, very basic hotel. Clean rooms that seem like they were remodeled in the last 5 years. Blankets were thin, if you run cold you may want to bring an extra with you. Storage of luggage is allowed at the front desk before check in and after check out, but does not seem very secure. Staff is helpful however front desk was unattended multiple times.

Business Friends

10/10

Exceptional

27 Jun 2026

Alan

location is great, area is safe, a functional great-value stay. Will stay again

Family

2/10

Poor

26 Jun 2026

Edwin

Don’t do it.

8/10

Excellent

25 Jun 2026

Jason

Good location

Self

6/10

Pleasant

24 Jun 2026

Ali

You get what you pay for

Self

6/10

Pleasant

21 Jun 2026

Nick

Great spot sucks that there’s no parking but overall good hotel for what you pay

8/10

Excellent

17 Jun 2026

Precious

I spent one day at this hotel located in Chinatown. The room was small and clean.
The AC and shower worked good as well.
There was a small microwave and fridge.
It was perfect for the price in short notice
I would stay here again but only for a day or two.
After reading the reviews I did bring my own sheets and pillow case
There was no phone in room.

Partner

6/10

Pleasant

16 Jun 2026

Beverly

Nice place .

Self

2/10

Poor

15 Jun 2026

Khorshid

Don’t! Don’t book this hotel, you will regret it like me and then it’s too late to cancel. It’s dirty stinky, it’s not like the picture at all.
My room didn’t not had curtains so the guy hung a sheet after me insisting couple times.
It’s sticky and dirty and the bed is not comfortable. There is nothing great about it.

Family

8/10

Excellent

14 Jun 2026

Audrey

Only one night stand, no chair. TV didn't seem to work, though we didn't try hard to figure it out, didn't want to watch TV that much. Bare-bones, but adequate.
Very comfortable beds, and clean.
Most important.

Friends

10/10

Exceptional

12 Jun 2026

Anthony

Clean room, friendly staff, good place to spend a night or two, especially for the price.

Friends

8/10

Excellent

12 Jun 2026

Rhonda

This location was decent. The only trouble I had was that my refrigerator in my room did not work. The expectation of having to pay $40 when I got there was accurate, but the staff was very friendly. The rooms were clean, the bed was fresh and comfy, and the TV in the room worked for streaming. The bathroom was small, but had all the necessary amenities. The air conditioning worked, no huge complaints.

Self

8/10

Excellent

11 Jun 2026

Erin

Solid location and place

4/10

Poor

11 Jun 2026

Eric

They over booked and we lost our room with 2 beds we had to settle with a single bed room. They comp'd us the $15 fee which was nice. Also no toilet paper or amenities in the room needed to request these. Room had good AC, clean and a working tv. So not too bad

Friends

2/10

Poor

11 Jun 2026

Daniel

Here’s what I experienced:
Good:
- ac worked
- low cost hotel
- bar across the streets

Bad:
- cockroaches
- turned off water workout notice
- Asked for towels and paper but never got it
- toilet was leaking a little

8/10

Excellent

05 Jun 2026

Pape Doudou

Good if you are on a budget

8/10

Excellent

04 Jun 2026

Scott

Basic hotel that served its purpose.
Pros:
- Clean room for a decent price
- Comfortable bed
- Great Chinese food all around the hotel

Cons:
- Only a tiny bedside table in the room, so there is no place to put stuff aside from the floor
- Lots of hallway noise late at night (bring earplugs)
- Window A/C unit was loud

8/10

Excellent

01 Jun 2026

Marlene Nina

It's a good hotel when you want to go about your business. It serves its purpose if you're visiting for a short stay and it's in a convenient location. I felt safe, everyone just minds their business but there if you need help. Everything about the stay was simple, check in/check out, requesting towels, and the room itself. The shower water pressure was HIGH and like you were on a water ride but it did it']

s job. Thank you \"Canal Loft Hotel\" for having us!

6/10

Pleasant

30 May 2026

Julie ann

Room was clean, bed was comfortable but only 1 pillow each. Linen changed and clean towels. Budget hotel but the room/shower room was modern. Trouble with the door lock. Took multiple attempts every time we tried to get in and no one was available to help.

Family_with_children

4/10

Poor

29 May 2026

Frank

Room had no tv . 📺 instead an old damaged picture was on wall where tv was supposed to be. They had no idea when I reported it. No discount offered. I could have switched rooms but it was late and 1 night only.

Self

2/10

Poor

28 May 2026

Lauren

Since we arrived the girl at the counter seemed to be upset, later I noticed she was there probably for a long day, no body else was there, on of the beds was dirty the pillow smelled like sweat, next day they changed our night stand and lamp, and left the dirty towels on the floor, they did replace them, the bathroom got soaked in water cause the contain was not good, the place doesn’t look like the pictures, they stack all the furniture inside the room that was supposed to be for guest chilling area I guess ? But it looks depressing, notice this is china town, so be prepared for not be in NYC at all, is more smelly and more nasty than downtown, lots off smoking people in the streets, is horrible to walk around, streets are full of boxes, trash and commerce, have to walk long blocks to get the subway, what catches my attention the most is how they play the pictures to make it look nice and once I got there: no nice curtains, not places to hung around or wait, carpet smells nasty, all over, we didn’t like it, and regret it big time …

Friends_and_family Family

2/10

Poor

26 May 2026

Elminio j

! nothing to say staff, they provide a good information

10/10

Exceptional

26 May 2026

LaTisha

My experience was GREAT

Self

6/10

Pleasant

23 May 2026

Mason

Good location, reasonable price. Room cleaned with bed linens and towels changed every two days.
There was no hand soap, the lighting was poor, there were no luggage racks for our suitcases.
There is a food transfer business next door that operates in the street below the north windows that is very noisy.
There are sirens from the Fire Dragons unit of the fire department on the next block.

Partner

4/10

Poor

21 May 2026

Preeti

Property is not at all clean or maintained. There were not enough towels, soap, pillows.
Also, the bedding was either very old and worn out or not clean enough

Friends

6/10

Pleasant

18 May 2026

Clare

Yes

2/10

Poor

18 May 2026

Bifang

Front desk lady needs to be trained better. On my Expedia receipt, it shows that I only need to pay 15$ at the property but they asked for 31$ and cash only. I show them the receipt and the front desk lady took a look at it and started texting. No explanation of why there was an error, no apology, nothing. I told them I could only do credit card and only paying 15$ or else we could call the police. Ridiculous.

Partner

6/10

Pleasant

17 May 2026

Brian

This is a very basic place to sleep. Virtually no amenities - no coffee maker in the room nor lobby, no TV or mini-fridge in the room. The bed was comfortable - no complaints about that. We were on the 3rd floor and could hear everything from the street below.

Partner

4/10

Poor

16 May 2026

AHMAD

I guess you get what you pay for. Overall, it was a cheap stay and I don’t recommend it. Pay extra buck and go somewhere nicer.

6/10

Pleasant

14 May 2026

john

Hotel was fine. Loved the rumbling train on Manhattan bridge

10/10

Exceptional

12 May 2026

Robert

This is a quaint little hotel with clean twin sized beds next to the Manhattan Bridge. Close to the subway. Very safe. It was quiet and comfortable. It had a microwave and mini refrigerator. The air conditioning and heat worked perfectly. The shower curtain was too short for the stand up shower. I would stay here again.

Friends

8/10

Excellent

11 May 2026

Linden

Friendly staff. Quiet and clean surroundings

Self

4/10

Poor

07 May 2026

Robert

The Canal Loft is just a step above a hostel. Definitely no frills. Very noisy.
My experience with Expedia reservations is that I get the worst room in the building and it was certainly true with the Canal Loft.

Partner

8/10

Excellent

05 May 2026

Jaemarie Angelle

Pretty decent place to stay

Family

10/10

Exceptional

01 May 2026

Melissa

This hotel is excellent, it was very clean and the bed was comfortable. The staff was very friendly and helpful and gave me good recommendations on dining in the area and directions for the subway.

Self

4/10

Poor

30 Apr 2026

Crystal

The tvs are always messed up and my key card almost never worked, I had to keep going down to front desk to assist me with a new key card like 3 times

Partner

6/10

Pleasant

30 Apr 2026

Francisco

Furniture in my room looked beat up, and the mirror in the closet was cracked. I asked for ICE, and they said they had none in the hotel.

Friends_and_family Friends

6/10

Pleasant

29 Apr 2026

Richard

Front desk tried to charge me an additional $79 on check-in, otherwise the location was convenient, the room was average and commensurate with the cost. I would stay here again

Friends_and_family Family

6/10

Pleasant

29 Apr 2026

Lee

I was made to pay an additional $58 upon checking in. This was unexpected because when choosing this location I did so on price. Expedia says \"all taxes and fees included\" but that was not the case. The bed was comfy and the linens, soft, and location pretty cool.

8/10

Excellent

29 Apr 2026

Antonio

The place is ok, it needs more up keep, the reception area should be kept clean and odorless

Partner

8/10

Excellent

24 Apr 2026

Matthew

Considering location, it was great.

Self

6/10

Pleasant

19 Apr 2026

Jordan-Xavier

I wanted so much for this hotel. I wish they had coffee or tea. The closet mirror was cracked. The air conditioner was great tho. The shower don't have liners or curtains that can do both. Cheap. No wash cloths, bring your own. The fridge and freezer will freeze everything. Lol! The trash can is tiny and there's no overhead lighting. Terrible lighting actually. The hotel? I'd give it a solid 3 out of 5. Especially for the amount spent, the lack of, is disappointing.

Self

4/10

Poor

16 Apr 2026

philippa lesley

Seedy
Bad area
Dingy ...1 light...no wardrobe, 1 hanger
Empty vending machines
Atm out of order
Had to pay another £200 upon arrival

Friends

2/10

Poor

15 Apr 2026

Marquita

Staff was so rude omggg!! Rooms were dirty and hideous, stains all over the beds, duck tape holding the batteries in on the remote and the shower did not work. Smelled like a dumpster and turned my stomach the entire stay! Literally disgusting and they claim they have no management so I guess they hired themselves.

Partner

10/10

Exceptional

14 Apr 2026

chee hung

The room needs a more lighting. Needs a coffee maker and microwave. Like the bathroom, huge!

Friends_and_family Friends

6/10

Pleasant

11 Apr 2026

Thomas

On a busy dirty street in Chinatown. The neighborhood looks quite sketchy when you pull up. The room was fine, but only had one light.

6/10

Pleasant

06 Apr 2026

Kristine Marie

Overall, not the worst location if you want to be in Chinatown and canal st. Close to good stuff 10 min walks away. Hotel itself could use a refurbish in general. It provided a clean bed, hot water tv with no remote and overall safe place to sleep. No frills you pay for what you get. Room had paint missing on every wall, holes in the wall and fire alarm not intact. But again not bad. Honestly not bad, not good…but, not bad.

Partner

8/10

Excellent

05 Apr 2026

Iok Cham

Nice staffs ， internet was excellent, TV in my room doesn’t work, but staff offered to switch room for us. Lighting in the room are little too dark! Best if you can have a coffee maker, microwave and phone inside the room. Overall the room is very spacious! Definitely will stay here again on my next visit! Keep up with the good work!

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Tracey

Needed an emergency place to stayed for three days. The room was mid level. The refrigerator was broken, the remote control did not have no volume. the ceiling had dirty marks, and lastly it was questionable people walking in and out the lobby. So I had big safety concerns. Over all my experience was doable.

Partner

10/10

Exceptional

03 Apr 2026

Nathalia

¡Una estancia increíble! La ubicación es perfecta para moverse por la ciudad y las instalaciones estaban impecables. El personal fue súper amable y me ayudaron con todo lo que necesité durante mi viaje. Definitivamente me volvería a hospedar aquí en mi próxima visita a Nueva York. Muy recomendado.

Partner

2/10

Poor

02 Apr 2026

Nashville

Not the best

Friends

2/10

Poor

01 Apr 2026

Audrey

I had a very disappointing stay at the Canal Loft Hotel. From the moment we arrived, the experience felt unwelcoming. The front desk staff member was either on her phone or outside smoking for most of our stay, which made us feel like we were inconveniencing her whenever we needed basic assistance, even something as simple as checking in.

The room itself had several issues. The shower barely functioned, making it difficult to get proper water pressure or temperature. The toilet seat was cracked, which was both uncomfortable and concerning from a hygiene standpoint. On top of that, the heater seemed to dry out the air so much that it irritated my sinuses throughout the night.

The worst part of our stay came on the last day, when we discovered cockroaches in the room. That was completely unacceptable and overshadowed everything else.

Overall, this was a very unpleasant experience, and I would not recommend staying here.

8/10

Excellent

29 Mar 2026

Troy

Clean room

Self

4/10

Poor

27 Mar 2026

Miguel

Pros:
- The location is excellent. Chinatown is a little dirty but there's tons of great food, cool museums and shops, and really close to the subway. The hotel is right across from a great bar that's always bumping.
- Price is great. Probably can't get much cheaper in NYC w/o really getting bad.

Cons:
- Holy cow this place was DIRTY. There were stains on our sheets and we had to kill a cockroach. I had BLOOD stains on my pillow and it took a day for them to get me a new one. Ridiculous.
- The staff straight up don't care. Don't expect even a \"hello\".
- Showers sucked. Only one bad shower curtain and terrible pressure.
- The outlets in the room don't hold your charger block, so you have to prop them up. Some don't even work.
- Carpet needs replacing in all the rooms
- You have to pay an extra $70 just because you booked on Hotels.com. Weird.
- TV disconnected so basically useless
- Wifi sucks

Partner

6/10

Pleasant

26 Mar 2026

Tiffany

It was okay.

2/10

Poor

26 Mar 2026

SEONGJAE

In my opinions, very smelling of their duvet especially pillow, strong chemical smell in my room as well. No water amenity. However, cheapest hotel but it is not hotel, I think motel of lower condition.

And very weird system in Expedia that not included city tex and service fee into my receipt of Expedia app that mean you have to pay the other tax at the hotel when you check-in. That makes misunderstand each other and not very clear at the same time too.

I’m very disappointed the hotel and Expedia too. I strongly recommend to get the other hotels that pay a bit more for your nice day.

Partner

10/10

Exceptional

23 Mar 2026

Mark

Fast Internet, Clean Rooms, Excellent Staff, Close to Everything, Safe Area, 24 Hr. Convenience store across the street. I will return again soon. I stayed 7 nights.I Loved it.

Self

4/10

Poor

22 Mar 2026

Carolyn

The room had no remote and outlets couldn’t keep the plug in

Partner

10/10

Exceptional

21 Mar 2026

Elizabeth

Clean room, friendly staff. Very convenient to subway, shops, etc.

Partner

10/10

Exceptional

19 Mar 2026

Kleibis A Leon

I would stay again!

Partner

10/10

Exceptional

19 Mar 2026

Dinah

The hotel was convenient to Chinatown as we were celebrating Chinese New Year. We even found street parking right in front of the hotel!. Great location and clean hotel. We would stay there again.

10/10

Exceptional

18 Mar 2026

John

The lady at the front desk pointed me to some great neighborhood bars. Sadly she didn’t come with me — SOOO much fun!!

Self

8/10

Excellent

18 Mar 2026

Frank

Clean

8/10

Excellent

08 Mar 2026

Ronald

The hotel is a good value for what they are charging. No frills, but if you don't need them, it's great

Partner

6/10

Pleasant

26 Feb 2026

Michael

I planned to stay (and paid for) two nights but left after one. Incredibly loud street noise until three am. It's walking distance to Little Italy but it was too loud for me

Self

2/10

Poor

24 Feb 2026

Steve

¡No reserven aquí! Son rudos... No se parece a lo que anuncian. La zona es peligrosa y el personal no es amable. Me negaron el reembolso al llegar al alojamiento y darme cuenta de que no era lo que parecía, y el personal no fue amable, incluso cuando me acerqué con amabilidad.

Self

8/10

Excellent

23 Feb 2026

Troy

Reasonable Prices and reliable service! Its a good hotel.

Self

4/10

Poor

20 Feb 2026

michael kwok

Shower did not work and bathtub could not hold water for a bath.

10/10

Exceptional

18 Feb 2026

jean

Good

4/10

Poor

17 Feb 2026

Haylee

I arrived around 7:30pm day of check in and was told they overbooked and i had to pay to travel 30 minutes to their overbook hotel. Soaps were empty in my room and my door key stopped working 3 times within 48 hours

10/10

Exceptional

17 Feb 2026

Kelly

This hotel is conveniently located near subway stops in a vibrant local community on Canal Street. The rooms were clean, although dated, the front desk staff was helpful, and best of all I was able to store my luggage before check-in and after check-out so I could enjoy the city before returning to the airport without worrying about my bags.

Self

6/10

Pleasant

17 Feb 2026

Benjamin

Keep people outside the property away from the building

Business

8/10

Excellent

16 Feb 2026

Stephen

Staff courteous.

Room overall, clean - spot on the comforter.

Hand soap dispenser & body wadh dispenser, empty.

TV intermittently connected.