Canal Loft Hostel & Hotel

United States , New York Area - NY
NEW YORK, 94 Canal Street
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100 reviews shown

4/10

Poor

30 Apr 2026

Crystal

The tvs are always messed up and my key card almost never worked, I had to keep going down to front desk to assist me with a new key card like 3 times

Partner

6/10

Pleasant

30 Apr 2026

Francisco

Furniture in my room looked beat up, and the mirror in the closet was cracked. I asked for ICE, and they said they had none in the hotel.

Friends_and_family Friends

6/10

Pleasant

29 Apr 2026

Richard

Front desk tried to charge me an additional $79 on check-in, otherwise the location was convenient, the room was average and commensurate with the cost. I would stay here again

Friends_and_family Family

6/10

Pleasant

29 Apr 2026

Lee

I was made to pay an additional $58 upon checking in. This was unexpected because when choosing this location I did so on price. Expedia says \"all taxes and fees included\" but that was not the case. The bed was comfy and the linens, soft, and location pretty cool.

8/10

Excellent

29 Apr 2026

Antonio

The place is ok, it needs more up keep, the reception area should be kept clean and odorless

Partner

8/10

Excellent

24 Apr 2026

Matthew

Considering location, it was great.

Self

6/10

Pleasant

19 Apr 2026

Jordan-Xavier

I wanted so much for this hotel. I wish they had coffee or tea. The closet mirror was cracked. The air conditioner was great tho. The shower don't have liners or curtains that can do both. Cheap. No wash cloths, bring your own. The fridge and freezer will freeze everything. Lol! The trash can is tiny and there's no overhead lighting. Terrible lighting actually. The hotel? I'd give it a solid 3 out of 5. Especially for the amount spent, the lack of, is disappointing.

Self

4/10

Poor

16 Apr 2026

philippa lesley

Seedy
Bad area
Dingy ...1 light...no wardrobe, 1 hanger
Empty vending machines
Atm out of order
Had to pay another £200 upon arrival

Friends

2/10

Poor

15 Apr 2026

Marquita

Staff was so rude omggg!! Rooms were dirty and hideous, stains all over the beds, duck tape holding the batteries in on the remote and the shower did not work. Smelled like a dumpster and turned my stomach the entire stay! Literally disgusting and they claim they have no management so I guess they hired themselves.

Partner

10/10

Exceptional

14 Apr 2026

chee hung

The room needs a more lighting. Needs a coffee maker and microwave. Like the bathroom, huge!

Friends_and_family Friends

6/10

Pleasant

11 Apr 2026

Thomas

On a busy dirty street in Chinatown. The neighborhood looks quite sketchy when you pull up. The room was fine, but only had one light.

6/10

Pleasant

06 Apr 2026

Kristine Marie

Overall, not the worst location if you want to be in Chinatown and canal st. Close to good stuff 10 min walks away. Hotel itself could use a refurbish in general. It provided a clean bed, hot water tv with no remote and overall safe place to sleep. No frills you pay for what you get. Room had paint missing on every wall, holes in the wall and fire alarm not intact. But again not bad. Honestly not bad, not good…but, not bad.

Partner

8/10

Excellent

05 Apr 2026

Iok Cham

Nice staffs ， internet was excellent, TV in my room doesn’t work, but staff offered to switch room for us. Lighting in the room are little too dark! Best if you can have a coffee maker, microwave and phone inside the room. Overall the room is very spacious! Definitely will stay here again on my next visit! Keep up with the good work!

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Tracey

Needed an emergency place to stayed for three days. The room was mid level. The refrigerator was broken, the remote control did not have no volume. the ceiling had dirty marks, and lastly it was questionable people walking in and out the lobby. So I had big safety concerns. Over all my experience was doable.

Partner

10/10

Exceptional

03 Apr 2026

Nathalia

¡Una estancia increíble! La ubicación es perfecta para moverse por la ciudad y las instalaciones estaban impecables. El personal fue súper amable y me ayudaron con todo lo que necesité durante mi viaje. Definitivamente me volvería a hospedar aquí en mi próxima visita a Nueva York. Muy recomendado.

Partner

2/10

Poor

02 Apr 2026

Nashville

Not the best

Friends

2/10

Poor

01 Apr 2026

Audrey

I had a very disappointing stay at the Canal Loft Hotel. From the moment we arrived, the experience felt unwelcoming. The front desk staff member was either on her phone or outside smoking for most of our stay, which made us feel like we were inconveniencing her whenever we needed basic assistance, even something as simple as checking in.

The room itself had several issues. The shower barely functioned, making it difficult to get proper water pressure or temperature. The toilet seat was cracked, which was both uncomfortable and concerning from a hygiene standpoint. On top of that, the heater seemed to dry out the air so much that it irritated my sinuses throughout the night.

The worst part of our stay came on the last day, when we discovered cockroaches in the room. That was completely unacceptable and overshadowed everything else.

Overall, this was a very unpleasant experience, and I would not recommend staying here.

8/10

Excellent

29 Mar 2026

Troy

Clean room

Self

4/10

Poor

27 Mar 2026

Miguel

Pros:
- The location is excellent. Chinatown is a little dirty but there's tons of great food, cool museums and shops, and really close to the subway. The hotel is right across from a great bar that's always bumping.
- Price is great. Probably can't get much cheaper in NYC w/o really getting bad.

Cons:
- Holy cow this place was DIRTY. There were stains on our sheets and we had to kill a cockroach. I had BLOOD stains on my pillow and it took a day for them to get me a new one. Ridiculous.
- The staff straight up don't care. Don't expect even a \"hello\".
- Showers sucked. Only one bad shower curtain and terrible pressure.
- The outlets in the room don't hold your charger block, so you have to prop them up. Some don't even work.
- Carpet needs replacing in all the rooms
- You have to pay an extra $70 just because you booked on Hotels.com. Weird.
- TV disconnected so basically useless
- Wifi sucks

Partner

6/10

Pleasant

26 Mar 2026

Tiffany

It was okay.

2/10

Poor

26 Mar 2026

SEONGJAE

In my opinions, very smelling of their duvet especially pillow, strong chemical smell in my room as well. No water amenity. However, cheapest hotel but it is not hotel, I think motel of lower condition.

And very weird system in Expedia that not included city tex and service fee into my receipt of Expedia app that mean you have to pay the other tax at the hotel when you check-in. That makes misunderstand each other and not very clear at the same time too.

I’m very disappointed the hotel and Expedia too. I strongly recommend to get the other hotels that pay a bit more for your nice day.

Partner

10/10

Exceptional

23 Mar 2026

Mark

Fast Internet, Clean Rooms, Excellent Staff, Close to Everything, Safe Area, 24 Hr. Convenience store across the street. I will return again soon. I stayed 7 nights.I Loved it.

Self

4/10

Poor

22 Mar 2026

Carolyn

The room had no remote and outlets couldn’t keep the plug in

Partner

10/10

Exceptional

21 Mar 2026

Elizabeth

Clean room, friendly staff. Very convenient to subway, shops, etc.

Partner

10/10

Exceptional

19 Mar 2026

Kleibis A Leon

I would stay again!

Partner

10/10

Exceptional

19 Mar 2026

Dinah

The hotel was convenient to Chinatown as we were celebrating Chinese New Year. We even found street parking right in front of the hotel!. Great location and clean hotel. We would stay there again.

10/10

Exceptional

18 Mar 2026

John

The lady at the front desk pointed me to some great neighborhood bars. Sadly she didn’t come with me — SOOO much fun!!

Self

8/10

Excellent

18 Mar 2026

Frank

Clean

8/10

Excellent

08 Mar 2026

Ronald

The hotel is a good value for what they are charging. No frills, but if you don't need them, it's great

Partner

6/10

Pleasant

26 Feb 2026

Michael

I planned to stay (and paid for) two nights but left after one. Incredibly loud street noise until three am. It's walking distance to Little Italy but it was too loud for me

Self

2/10

Poor

24 Feb 2026

Steve

¡No reserven aquí! Son rudos... No se parece a lo que anuncian. La zona es peligrosa y el personal no es amable. Me negaron el reembolso al llegar al alojamiento y darme cuenta de que no era lo que parecía, y el personal no fue amable, incluso cuando me acerqué con amabilidad.

Self

8/10

Excellent

23 Feb 2026

Troy

Reasonable Prices and reliable service! Its a good hotel.

Self

4/10

Poor

20 Feb 2026

michael kwok

Shower did not work and bathtub could not hold water for a bath.

10/10

Exceptional

18 Feb 2026

jean

Good

4/10

Poor

17 Feb 2026

Haylee

I arrived around 7:30pm day of check in and was told they overbooked and i had to pay to travel 30 minutes to their overbook hotel. Soaps were empty in my room and my door key stopped working 3 times within 48 hours

10/10

Exceptional

17 Feb 2026

Kelly

This hotel is conveniently located near subway stops in a vibrant local community on Canal Street. The rooms were clean, although dated, the front desk staff was helpful, and best of all I was able to store my luggage before check-in and after check-out so I could enjoy the city before returning to the airport without worrying about my bags.

Self

6/10

Pleasant

17 Feb 2026

Benjamin

Keep people outside the property away from the building

Business

8/10

Excellent

16 Feb 2026

Stephen

Staff courteous.

Room overall, clean - spot on the comforter.

Hand soap dispenser & body wadh dispenser, empty.

TV intermittently connected.

Leisure Self

6/10

Pleasant

15 Feb 2026

Raul

Problem with shower

10/10

Exceptional

12 Feb 2026

Johnson

had an amazing experience with this company! The customer service was top-notch, and the product exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service.”

Business_and_leisure Family_with_children

6/10

Pleasant

08 Feb 2026

Troy

The staff was ok but the tv did not work and there was no heat in my room. I like this hotel but the room I had wasn’t the best.

Business

2/10

Poor

06 Feb 2026

Melanie

Felt really sketchy. The inside lock was sawed off and there was a keyhole on the door so it felt like the owners could open it if they have the key. The keycard we were given took 5 tries of going upstairs and downstairs to get it programmed to work. The room was clean though. The bed felt comfortable. The walls were VERY thin and you could hear the other guests well all through the night, however.

10/10

Exceptional

01 Feb 2026

Andrew

2/10

Poor

01 Feb 2026

gabriel

Doorlock would not work, front desk person was rude at point of calling a Custumer she was on the phone with stup** . Heater would not work well, neither would hot water

8/10

Excellent

01 Feb 2026

Troy

It was a good quick stay.

Business

6/10

Pleasant

22 Jan 2026

Bethany

The room itself was clean. Some things missing like soap, toilet paper holder was pulled off… things like that, but overall clean.

Front staff was incredibly rude and stayed on the phone entire time while sorting out check-in with Expedia reservation.

Hotel floors and common area were used partially for storage, so no amenities were found anywhere.

All this, I’d maybe stay again? Location is close to work when traveling, and I like Chinatown…

4/10

Poor

20 Jan 2026

Charlie

room had stains on the floor, the bedding had minor blemishes visible to the eye. bathroom was clean, but had no hand soap and very limited amounts of body wash and shampoo. staff are dismissive and disorganized and unhelpful. they gave us a key to an occupied room twice upon arrival.

6/10

Pleasant

19 Jan 2026

jason

Ac worked fine. Toilet handle came off chain so lots of manual flushing (it happens). Very budget hotel so could use some cleaning and paint but well worth the deal we got. The room cleaner even tried to help us find an extension cord.

Leisure Partner

6/10

Pleasant

18 Jan 2026

Elizabeth

Broken fridge toilet paper not replenished

4/10

Poor

17 Jan 2026

Zach

For the

Leisure Family

2/10

Poor

14 Jan 2026

Max

Do not book here!! It does not look as advertised. The area is sketchy and the staff are not nice. I was refused a refund after coming to the property and realizing it was not as it seemed and the staff was not nice even when I approached with a kind demeanor.

Leisure Friends

10/10

Exceptional

13 Jan 2026

Tracy

Highly recommended

Leisure Partner

6/10

Pleasant

11 Jan 2026

Katherine

This is a very small and older hotel. They are renovating and doing the best to make it nice. The room was a nice size but had hardly any surfaces to place things and one chair. They did not have any bar soaps, lotions or anything like that. The one thing I loved was how clean the room was and that bed. So comfortable.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Goodness

Spotless room nand excellent service

Business_and_leisure Partner

8/10

Excellent

02 Jan 2026

Jade

Spacious room, great value for new york

Leisure Family

4/10

Poor

30 Dec 2025

Connor

Almost everything in the room was broken. Didn’t feel very clean. I’ve stayed at Caesar’s palace in Vegas for cheaper per night lol

Leisure Partner

10/10

Exceptional

27 Dec 2025

Kirill

Ok.

6/10

Pleasant

27 Dec 2025

Robert

It did what I needed… about 8 hours while overnighting in the city. Clean, with a comfortable enough bed. Otherwise a bit worn, but ok.

Self

10/10

Exceptional

26 Dec 2025

Javeed

Need cleanliness

10/10

Exceptional

22 Dec 2025

Reagan

Staff was great

Friends_and_family Friends

10/10

Exceptional

20 Dec 2025

Souleymane

Im hapy

10/10

Exceptional

20 Dec 2025

Roza

Room should add more light in the room. And should provide

4/10

Poor

20 Dec 2025

Amy

No soap in bathroom. I was told at the desk that they wouldn’t have any soap for my room until the following day! No amenities. Pictures of the rooms online are deceptive.

Friends_and_family Family

4/10

Poor

18 Dec 2025

Amy

This hotel is not in a very good neighborhood. The subway station is only 3 blocks away but you have to walk through a very sketchy area, we saw drugs being bought in the park between the hotel and the subway and also saw some empty syringes on the ground too. We had 2 different rooms because our first room would not lock when we tried to leave. Both rooms had views of Chinatown with tons of garbage piled up on the sidewalks all 4 days we were there. Our reservation said \"city view\" and I'm not sure what that meant to them but I wasn't expecting to see the dirty streets of Chinatown. Also both rooms that we stayed in had near empty rolly of toilet paper in them, and no additional rolls. I had to track down a housekeeper halfway thru our stay to ask for another roll of toilet paper. I was also told housekeeping would come every other day so I was expecting at least one visit for our 4 day stay to get new towels but they never came. I will say the room had excellent heat and great water pressure in the shower. The bed was very comfortable as well. Overall, the room was ok and affordable but not worth having to deal with the unsafe neighborhood and subway commutes.

Friends_and_family Family

6/10

Pleasant

18 Dec 2025

Charalampos

The room was pretty clean and had enough space. However the shower head was not working properly and there was no hand soap in the restroom.

10/10

Exceptional

16 Dec 2025

Paul

More than satisfactory for the price. If you need a clean, well-lighted place to park your luggage and sleep, this is it. The desk clerk was quite pleasant.
They do charge 30 bucks for taxes, etc. when you check in. I knew that because Hotels.com told me about when I booked.
A very lively neighborhood is a bonus, and it’s just a couple of blocks from the legendary Dimes restaurant and Metrograph theatre.
I’d give it five stars but then everyone would expect the Hyatt and be disappointed.

Self

4/10

Poor

16 Dec 2025

Francis

The location was convenient. However, the reception was very lackluster in help. After asking about upgrading to another room with 2 beds, the receptionist replied, without looking, that every room was occupied. Upon walking into the room, there was a roach crossing the bed. After checking with the receptionist about this, I noticed a mouse run through the lobby. The morning of check out, we were woken up by somebody banging on the door down the hall. This happened again about an hour before check out.

Business

4/10

Poor

13 Dec 2025

Rebeca

I canceled my booking. Did not seem as I expected. Tried to get refund but didn’t

10/10

Exceptional

12 Dec 2025

Naomi

Great location

Leisure

2/10

Poor

12 Dec 2025

Simon

Dirty, cold, neglected

Business Self

10/10

Exceptional

12 Dec 2025

brenda

Inexpensive and very clean. Close subway.

Leisure Friends

6/10

Pleasant

11 Dec 2025

Sharon

I had asked for twin beds and was given a King size instead, which was far from ideal

Leisure Family

6/10

Pleasant

10 Dec 2025

Malcom

Ok for the price , but I probably would not stay there again. Front desk person at check in was very friendly and nice. The front desk person after her was kind of rude and did not provide good customer service.

Partner

2/10

Poor

08 Dec 2025

Clothiel

There was no hand soap in the room, I notified staff, she notified housekeeping, four hours later still no soap, staff graciously looked herself and found the only bottle of soap available and gave to us. The shower did not work, and the tub was clogged. There were women's fake eyelashes in the bed, and ash as if someone has smoked in the bed.

6/10

Pleasant

07 Dec 2025

Ramona

I don’t understand how they can have pictures up that are completely completely inaccurate. The rooms don’t look like these pictures, the lobby definitely doesn’t look like these pictures, there are no amenities like shown. It is very deceptive unfortunately.

Friends_and_family Family

6/10

Pleasant

07 Dec 2025

Darren

The room was simply \"ok.\"
Had to request a remote for the TV - one roll of toilet paper available - soap dispenser empty in the shower - room was very small.
Staff seemed disinterested.

Room was clean, however, and priced right. If you just want a place to shower and sleep, you could do worse.

Leisure

8/10

Excellent

06 Dec 2025

Verified traveler

Very good hotel for a short stay and for a good price. Neighborhood is not great though.

Business

8/10

Excellent

04 Dec 2025

Jose

Convenient location, easy check-in process, great staff! The towels could be better in quality, both my towels had a hole.

Business Self

10/10

Exceptional

28 Nov 2025

Robin

Very clean, friendly staff. Busy but safe area. Plenty of areas for food nearby.

10/10

Exceptional

28 Nov 2025

Carolyn

Very clean, basic accomodations.

Leisure Family

2/10

Poor

28 Nov 2025

Sandra

A terrible r view was given to this hotel. We can start with terrible customer service at check in, followed by hidden fees once check in. What made this a complete terrible experience is the roaches in the room and no room service. Our stayed was a complete nightmare. Would never stay at this hotel again.

Leisure Partner

10/10

Exceptional

27 Nov 2025

Rheta

It was clean, a good price, just feet from a corner deli that had hot and cold food. Very close to things nice to look at when walking. Apparently it is just on the edge of what is considered china town. I don't know about parking, I ubered from airport.

4/10

Poor

25 Nov 2025

Michael

Nobody in the wide open lobby all night.

Leisure Family

10/10

Exceptional

24 Nov 2025

Doreen

Very clean and neat

Leisure

6/10

Pleasant

24 Nov 2025

Arun

Pricey

Leisure Family

2/10

Poor

23 Nov 2025

Georgia

The room wasn’t clean when I got there. It was sooo cold in the room the whole time (AC was off) - the windows didn’t open and close properly. You could hear sooo much noise through the walls. The tv didn’t work well.

I did complain at the moment, they tried their best I’m sure, I didn’t quit see it but ya never know when someone is just having an off day and it’s not all the time.

I wish I would have just spent more money and stayed somewhere a little nicer, and closer to Times Square.

Leisure Self

8/10

Excellent

21 Nov 2025

Anand

Simple clean and efficient room in an interesting eclectic part of Manhattan. Staff is a little aloof but good.

Business

8/10

Excellent

17 Nov 2025

Adam

I’m not sure why the bad ratings. We thought the place was clean. Staff was friendly enough. Decent location. The only thing is they do have luggage storage but if it’s crowded you might have to leave your bags in an unattended area of the lobby. Otherwise we would definitely stay here again.

Partner

6/10

Pleasant

17 Nov 2025

Brandon

Reasonably good place to stay. Room was pretty barebones but the bed was as comfortable. Toilet didn’t work well and leaked from the water chamber. The shower head functioned but was broken. The water however was warm quickly. The soap dispenser didn’t work but fortunately I carry a bar with me. Location is excellent right in the midst of Chinatown. I’ve stayed in better and I’ve stayed in worse. Price was decent for NYC.

Leisure Partner

8/10

Excellent

16 Nov 2025

Jason

Great location, easy check in, great budget experience. Would book again.

Partner

10/10

Exceptional

16 Nov 2025

Samuel

Great location.

8/10

Excellent

15 Nov 2025

Marisela

Clean rooms with everything we needed and they were able to hold our bags when we checked out.

Partner

10/10

Exceptional

14 Nov 2025

NOELIA

Excellent and very good quality

Friends_and_family Friends

10/10

Exceptional

14 Nov 2025

Jennifer

Rooms were clean and the staff was friendly. Access to two major subways and plenty of restaurants within walking distance.

Friends_and_family Friends

10/10

Exceptional

12 Nov 2025

Leonie

Comfortable bed. Friendly and helpful staff - needed an extra pillow for the extra comfort and got one right away. Area is well connected and in the middle of the (non-touristy part) of Chinatown, which I loved. The hotel does the job and I got everything I needed, a cheap, but clean and well located stay.

Business

10/10

Exceptional

07 Nov 2025

Justin

Great location

10/10

Exceptional

07 Nov 2025

Milford

Clean room. Comfortable bed.

Leisure Self

4/10

Poor

05 Nov 2025

Elizabeth

Would give this place a decent rating if it weren't for how unnecessarily rude the front desk manager was to me, and another poor couple who's room didn't have a working toilet. She escalated the situation, showed no empathy and had no interest in being helpful or kind. If you get lucky and don't have any problems with your booking or room amenities, this is not a fancy property but it felt safe, clean enough and good value for the money and location. If anything is wrong with your room though - this is not where you want to be. You're lucky if someone bothers to be at the front desk at all, let alone try to help you.

The hotel front desk were unable to help me with simple requests like printing a folio/receipt, changing my check out date (I requested in advance within my cancellation policy when the change should have been allowed). Their booking system doesn't seem to work very well. I was overcharged an extra night of service fee and only was refunded because I asked them to double check. We also only got housekeeping 1 of the 4 nights we were there which isn't a big deal, but feels annoying when you pay an extra service fee per day. Don't bother leaning on the front desk manager for help - she was rude to me and to the other customers who asked for help with their room......which didn't have a working toilet. I felt bad for them and they got upset, but only because of her attitude and blatant unwillingness to try ro help them.

Leisure Partner

8/10

Excellent

05 Nov 2025

Lucan

It was ok

4/10

Poor

04 Nov 2025

Shua

The best thing about this hotel is that it is SO close to the subway. Other than that, the area is dirty, noisy and feels unsafe.

The staff do not seem to care about customer service. When I arrived to drop off my bags, the lady at the front desk seemed annoyed and didn't bother to really help me. When I came back later at check in time, the desk was unoccupied (mind you it was PEAK check in time for guests), and they took quite a while to come to the desk once I called.

The hotel itself didn't seem really clean... I found hair in the bathtub and just overall felt kind of gross.

On the bright side, the heater worked and my stay was only one night!

I think it's worth it to pay a little more and stay somewhere more clean, safe, and friendly!

Leisure Self