Name: Duane Street Hotel Tribeca, Belvilla District 6
Address: Duane Street Hotel, 130, New York, 10013, US

10/10

Exceptional

21 Jul 2026

Benu

Best stay and Ravi was helpful

2/10

Poor

20 Jul 2026

Erik

I used to live in Tribeca. I came back to visit for a night. This place is a dump. It's not really a hotel. It's more like an upscale hostel. The check-in process must be done on the phone. Everything is electronic. There are no keys. Once i checked in on my phone I was supposed to be given an electronic code that give you access to the building and room. It took over 30 minutes to arrive before the \"manager\" had to escort me to the room and open it for me. I also needed to pay an additional undisclosed facility fee on site. The rooms are filthy. Dirt everywhere. The sink was clogged with grime back flowing from the pipes. There was little to no hot water. For $600 a night this was not worth it. Gross. Never again.

Partner

4/10

Poor

19 Jul 2026

Paul

Check is supposed to be 4PM. They started cleaning our room at 4PM??

Partner

2/10

Poor

17 Jul 2026

Catherine

Awful, misleading property listed at a 4 star hotel. It’s 1-2 at best. Room was never cleaned in the 3 night stay. Zero amenities or staff.

Partner

2/10

Poor

16 Jul 2026

Lisa

The lobby was dirty with no desk attendant. Rooms appeared incomplete and not clean. Communication with ownership/corporate was ineffectual.

10/10

Exceptional

15 Jul 2026

yunjiu

The check in process was a little challenging because we did not get the information for online check in, but Ravi was amazing, warm and welcoming, and helped us through check in. The location is very convenient.

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Julian

There were 4 parties attempting to check in at the same time. We all had to call some number given to us by the person at the front desk and wait on hold for them to send us a check in number via email. This was supposed to be the code to the door, but we were still handed a physical key because the codes didn’t work.

The person on the counter was not helpful. The common area wasn’t clean and had a few boxes of food sitting on the table and no one cleaned it up even in the morning when I came down to leave the boxes were still there.

The room was not bad, bathroom was clean and bed was comfortable.

Self

2/10

Poor

13 Jul 2026

Karen Amanda

A mediocre hostel for luxury hotel price. No desk agent, no housekeeping, no bar or restaurant as advertised, clogged drains, clogged toilet, moldy and slimy coffee maker, hair in the shower that was not ours, other people's clothing in our room, and complete apathy from the one person we saw who worked there. He wouldn't even get off his personal phone to speak with us.
We felt like squatters.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Nyle

The room was very clean. Good price, too.

Self

2/10

Poor

11 Jul 2026

Justin

This property does not look like the pictures online. Would not recommend unless you want the equivalent of a 1-2 star motel.

8/10

Excellent

11 Jul 2026

Angela

N/A

10/10

Exceptional

10 Jul 2026

Elvia

Ravi was an excellent worker at the Sonder Tribeca facility. As soon as I arrived he helped me with a code to get in and even helped my door dash food deliverer find me to give me my food. The hotel was easy. Small but clean new sheets and new towels. Aircon was working. Water was good temperature. Location is honestly amazing. Close to trains or if you're good at walking close to Soho etc. I would stay here again. Thank you Ravid and sonders.

Self

10/10

Exceptional

08 Jul 2026

Oreoluwa

Ravi was so welcoming and supportive. I was assisted with checkin and I enjoyed my stay

Will be back

10/10

Exceptional

08 Jul 2026

Gina

This spot is awesome for getting around, whether you're hopping on a train or a bus. Plus, you can totally walk around feeling safe and sound. The host was super friendly too, which always makes a difference. It's a great little find that makes exploring so easy. Definitely a place worth checking out.

Friends

2/10

Poor

07 Jul 2026

Tyrek

I frequently travel to New York. Other than this hotel being in a great location, the process of checking in, communication w the non available host, & lack of room service, makes it not worth booking. Business operations are below par. Additionally, pictures online versus in person seem to not match up.

If you are looking for a cheaper option & just need a place to lay your head for a night, by all means, book this hotel. It’s a safe area.

Friends

2/10

Poor

07 Jul 2026

rachel

There are exactly zero people who work in the lobby - you'll get a digital code to dial into the building in your hotel room. That's all fine... Until your code stops working out of nowhere and you are locked out of both the hotel and your room in the rain and in a rush. There's a number to call if you are having an issue - but they utterly useless. Thanks for making me miss an extremely important meeting this morning!!!!

Self

2/10

Poor

07 Jul 2026

Angelina

AC was broken, hair everywhere. in the bathroom and on the bedroom floor, stains on my pillow, bed is hard as a rock. Everything was horrible and when I tried to call the hotel when someone answers to tell them about my experience they are zero help. Don't recommend.

4/10

Poor

06 Jul 2026

Lisa

The property just looked nothing like it did online, it was dirty. My room had old food in the refrigerator. There was no shower curtain. The elevator broke down the young man that worked there was super nice, but it wasn’t his fault. There were too many issues and he was one person. This was close to $400 a night. It’s ridiculous. The sheets are paper thin when we ask for more towels they sent us to the crazy discombobulated room that holds all the sheets and towels. Stuff thrown all over the floor. It was awful. The only saving Grace is it’s a wonderful location.

Family

4/10

Poor

06 Jul 2026

Heng

Not what you expect for a 4 star hotel, tiny hallways, broken elevator, loud AC, under construction.

Partner

2/10

Poor

06 Jul 2026

Diamond

Rebooked my room after attempting to reach out to the hotel numerous times on july 4th with the storms. Horrible horrible stay away, this is no longer Sonder it’s been taking over by a budget hotel. We saw cockroaches roaming the lobby so glad we didn’t end up staying.

Business

2/10

Poor

06 Jul 2026

Toshiba

Check-in was frustrating, no front desk person, no available lockers for luggage storage. Our first room’s air conditioner would not cool despite setting it to 64°F. We were instructed to troubleshoot it ourselves by changing settings and modes, which we had already done temp remained 77-78. We were told maintenance had been called earlier that morning, but instead a front desk employee came up, pushed the same buttons we had already tried, and left. We had to pack everything and move rooms. second room had a clogged sink that flooded the bathroom floor, downgraded to 1 bed, there was no shower curtain so every shower flooded the floor even more, and the plumbing issues were never corrected. Mind you noticed someone working on plumbing in the room earlier that day. Having to keep towels on the floor to soak up water was unacceptable.The condition of this property was nothing like advertised must be AI pics. Later discovered many recent reviews describing the exact same problems we experienced. After paying this much for a vacation package, this level of accommodation was terrible. Elevator broke down had to climb to 5th floor, roaches on steps, no one EVER asked if things were ok after moving. I would not stay here again for free. Uncomfortable and intolerable living conditions the entire stay.

Family_with_children

4/10

Poor

05 Jul 2026

Ali

This is a very run down hotel in lower Manhattan. The entire property was pretty worn and there was a strange, abandoned cafe in the entry. The room we had was basically on the street and while the windows did a good job of blocking the sound, the constant door slamming in the hallway and stairwell more than made up for that. The shower didn’t work, there were no cups, the TV took about 15 mins of troubleshooting before it would work. We asked to be moved as soon as we saw the room but were told that wasn’t possible.
I travel a ton for work and I can’t remember staying in a worse hotel. I would avoid this if you can.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Ranavalona

I had a very pleasant stay at the Duane Street Hotel (formerly Sonder) in NYC. The room was clean, comfortable, and well maintained throughout my stay. The staff (Ravi) were friendly, welcoming, and always ready to help whenever I had a question.

The location is one of the hotel's biggest advantages. It's very convenient for exploring the city, with subway stations, restaurants, cafés, grocery stores, and pharmacies all within a short walking distance. Everything I needed was nearby, which made my trip much easier.

For improvement, I think adding a few more in-room amenities, such as a small microwave, would make the stay even better. Keep the common area clean and neat.

Overall, I had a good experience and would definitely consider staying here again on my next visit to New York.

Friends

2/10

Poor

02 Jul 2026

Jonathan

I never leave reviews but DO NOT stay here. This location is vastly different from the pictures, and their marketing is very misleading.

Took forever to check in. Front desk had no sense of urgency, and gave me my key from an old bag in a drawer... The place smelled like weed. Random beeping sounds. Felt like a freshman dorm in the hallway. Every time I went to the lobby there were people having some sort of issue with their stay. The management is being disingenuous, and must be trying to market based on the old \"Sonder\" reputation. This is a new owner, and they are misleading you.

Spend your money somewhere else.

Self

2/10

Poor

02 Jul 2026

Samuel

This property was not as pictured. I also did not realize that it was basically a self check in property. On arrival the lobby is half closed off and looked abandoned. Everything was filthy in the hallways and common areas. Trash was just sitting out in the hallway over night. Carpets were extremely stained. The room was fine but there was no extra toilet paper in the bathroom and the pocket door separating the tub area from the rest of the bathroom didn’t work. TV had no remote. Curtains were streaked with dirt. Carpet looked like it had not been vacuumed prior to my check in. Really no staff to speak of here just one person available in case of emergencies. Extremely rundown and uncared for property in very nice area. Very shocked by the condition of the property. There was another guest in the elevator at one point who was carrying a crack pipe. Not sure what kind of drug den this place is. Would not recommend.

2/10

Poor

02 Jul 2026

Nori

We never received the access code. Neither OYO nor Hotels.com would provide support. We could not check-in. (There is no front desk.) It took numerous phone calls and emails to Hotels.com to be issued a refund. Oyo never responded.

Friends_and_family Friends

10/10

Exceptional

01 Jul 2026

Georgina

I had the best experience at Duane Street Hotel the Manager Ravi and Avinash were lovely and helpful. I liked the room, the location is perfect I’m definitely coming back. The room was great, liked the shower and housekeeping were nice. Very happy with my stay.

Self

2/10

Poor

01 Jul 2026

Hugh

I’ve never written a bad review for a place I’ve stayed at or ate at, I just don’t like to. But this place definitely warranted a review because I feel it did not live up to the expectations I had from the pictures. I’ll just me and my wife’s complaints in bullet form to keep it short.
- roaches on the staircase and in hallway
- elevator was out of commission for half the stay
- there was no shower curtain, water was all over the floor in the bathroom
- window curtains were visibly dirty as well as the floor
- nobody is at the front desk, my wife and her mom had to stand there for about 20 minutes until another hotel guest told her she had to call someone to come (I guess they don’t have someone who stays at the desk)
- check out same thing, nobody at the desk so I called the number on the desk and they told me we are just good to leave?
- Shower tub drain was on the floor
- shower towels smelled exactly like paint, really bad chemical smell (I am a contractor so I know the smell)

Some positives because it wasn’t all bad
- beds were comfortable and clean
- tv was nice
- lots of natural light through large window
- lamps are always nice, and there were 2

Overall we were just disappointed, we just needed a quick stay for a night somewhere clean.

Partner

2/10

Poor

29 Jun 2026

Nikki

Do not stay here.
We were switched to a different room at check-in with no explanation. The floors were so dirty, covered with hair from past guests. When we asked for towels because the towels in our room were dirty and stained, they only had small floor mats, completely out of regular towels. The ceiling dripped all night and our bathroom flooded, leaving it covered in water and completely unusable.

This hotel failed on every basic standard of cleanliness and comfort. We are not fussy travelers but expect at least the basics. One star stay.

8/10

Excellent

29 Jun 2026

Elvira

Clean room, helpful staff, great area. Had a refrigerator but not a microwave. Bed was comfy even though only slept in for four hours.

Partner

2/10

Poor

28 Jun 2026

Brian

Attempting to communicate with hotel ownership was a challenge throughout.
Upon arrival, we experienced several significant issues. In addition to our room not being available at the promised check-in time, the room itself was in an unacceptable condition. We observed stained bed sheets, a stained mattress, very dirty floors, stains on the toilet and bathtub, and peeling paint.
Given the condition of the room, I was not comfortable staying there with my 16-year-old son. We immediately notified the hotel staff, showed them the issues, and informed them that we would not be staying. At that time, we were assured that we would receive a full refund. We secured accommodations elsewhere at our own expense that same day.

Family

10/10

Exceptional

28 Jun 2026

Shawn

Good location in a less hectic part of the city.

2/10

Poor

27 Jun 2026

Derek

Good location. Everything else was an absolute dumpster fire. Dirty rooms. Unhelpful staff. Nonworking amenities. And.... No shower curtain, which is super weird. Staff sleeps in the lounge, which is even weirder.

Partner

2/10

Poor

26 Jun 2026

John

Nightmare accommodation. Images are of a different hotel. This one was dirty and they ended up not having a room for our guest

Business

2/10

Poor

25 Jun 2026

Luisjose

worst place ever

2/10

Poor

23 Jun 2026

Kerry

We were disappointed from the start. It took 30+ minutes to check in.

We booked a room with two Queen beds. When we checked in, we were told that they gave away all the rooms with queen beds. We paid more for that room and no compensation was provided.

The security is sketchy at best. The same code works for every room. We realized this when we accidently went the wrong room. We did not feel safe at all.

The room had a light with broken glass sticking out. It also had a very dirty bathroom.

Family

6/10

Pleasant

22 Jun 2026

Kristina

Lobby area and lobby bathroom needing cleaning. Towels in the room were minimal.
Over location was great. Room was clean . Bed was comfortable. Honestly would stay again if it’s my only option. Staff was VERY nice. They had a place for luggage storage until check in and/or out.

Partner

2/10

Poor

22 Jun 2026

Alison

Horrible property, never received check in instructions and this location doesn’t have a check in desk. All automated and was supposed to get an access code. I called the property and Expedia and was told it was technical issues. DO NOT BOOK THIS PROPERTY

Partner

10/10

Exceptional

20 Jun 2026

Linda

The property is going through some changes. However, the staff was AMAZINGLY helpful. I had a great stay.

Self

2/10

Poor

20 Jun 2026

Michael

Needed to call a phone number upon arrival and wait 30 minutes for a “code” to check in. Doors in hotel room don’t lock. This is an amateur show that should be avoided. Room was okay and it was cheap so if you’re okay with a crazy check in process and unlocked room then not the worst.

2/10

Poor

20 Jun 2026

Deval

Terrible service took them about 2 hours to come up front to check us in.

8/10

Excellent

17 Dec 2025

Kelly

Good location

Business

2/10

Poor

10 Nov 2025

Jolina

Room was so uncomfortably hot it was hard to sleep or even be in the room. AC was blowing hot air and would’ve liked to have been inform prior of this situation. All that was offered was a stand up fan. Terrible. Would not stay or recommend

Leisure Friends

4/10

Poor

10 Nov 2025

Camila

They kick us out early because they were closing doors. We had to rush out of the hotel way earlier than our check out time.

Friends_and_family Friends

2/10

Poor

09 Nov 2025

Lauren

Air conditioner not working so room was very hot. TV not working although the light at the bottom of the screen kept blinking all night. Dirty, sticky floor.

Leisure Self

8/10

Excellent

07 Nov 2025

Areej

The room wasn't the cleanest, it was good enough but not the Marriott's quality. One of the days, the ac was bringing in the worst garlic smell. The bathtub had some leftover cleaning detergent which we weren't able to use...

10/10

Exceptional

02 Nov 2025

Aleyna

Service was amazing! Everyone was so sweet and helpful. Rooms were clean and cozy.

4/10

Poor

29 Oct 2025

Julie

Very weird stay, I never talked to any person or saw any person working there. No front desk no cleaning staff. Rust all over the shower. The room is so tiny you open the door and it almost hits the bed. I can not believe the price point for how strange and tiny it was it didn’t give me a hotel vibe at all. I should’ve cancelled when I read the other bad reviews. Only thing good was location.

Business Self

8/10

Excellent

28 Oct 2025

Nancy

This is a nice place to stay.

Leisure Self

10/10

Exceptional

18 Oct 2025

Akunna

Pleasantly surprised by how spacious the suite was. Will definitely be back if I need to be in Tribeca.

Business Self

6/10

Pleasant

10 Oct 2025

Emily

Room was fine, location was great. Cleaning was a bit so so. They didn’t charge the sheets once whilst we were there, didn’t restock room amenities like coffee or toilet roll a few times - my husband had to ask where to get it himself. The cleaner threw away food/snacks we had brought in which was annoying as we hadn’t even checked out. For the price we paid and considering we booked this for our honeymoon, we expected a lot better.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Kirsty

We loved our stay in this hotel, the staff were so friendly and approachable and the room had everything we needed for a few nights stay. We were thankful for the lockers at reception as they were great for our final day. Thank you for having us.

Leisure Partner

10/10

Exceptional

05 Oct 2025

Alexandra

Very easy check in, clean rooms, and an amazing smoothie place across the street.

Leisure Partner

2/10

Poor

03 Oct 2025

Jayanth Sri Sai Suman

Never book this hotel, no proper communication, no physical card to enter the room, no early check-ins. Too pricey and not worth the price

Leisure Self

2/10

Poor

26 Sep 2025

Naomi

It was a very dingy and dirty place especially for the price. I was greatly disappointed and will never stay at another Sonder property again in my entire life. Scratch, nasty stains everywhere in the room and the entire property felt very old and dirty on the inside.

Business

10/10

Exceptional

12 Sep 2025

JONATHAN

Very nice. Clean and staff were pleasant

Business Self

8/10

Excellent

08 Sep 2025

Crystal

Stayed here for one night when I visited NY for the US Open. Location is great; not a far walk from 9/11 Memorial, The Battery where you can take a boat ride to see the Statue of Liberty. Subway stops, drug stores, shopping, restaurants all very convenient. Hotel staff were all friendly & welcoming! Downstairs a bit dusty from construction. Room could have been more clean. Shower had a very visible hair ball sitting near drain & lids to coffee cups were covered in dust. I was not a fan of the shower design. The floor got very wet because there is only a glass wall covering half of the shower. I did not like the overhead showerhead at all. Something more adjustable would have worked better for me. Surprisingly, the room was very quiet, so peaceful & quiet that I slept in! I like the idea of this hotel. Codes were easy to use.

Leisure Self

2/10

Poor

30 Aug 2025

Christian

Room was not cleaned when I arrived, was told by staff that I would be relocated to another Sonder hotel due to not having availability at the Sonder Duane. Management was supposed to assist with the relocation, but was of no help, had to reach out to the other Sonder location in order to get any sort of traction. Would not recommend this hotel

Leisure Partner

8/10

Excellent

25 Jul 2025

Jun

Very good location to the financial district and close to subway. Very friendly staff as well.

Leisure Family

10/10

Exceptional

23 Jul 2025

Alex

Cleanly

10/10

Exceptional

19 Jul 2025

Pamela

I loved it. perfect accommodation for NYC.

8/10

Excellent

10 Jul 2025

Judy

Good stay

It’s small but adequate for our one night stay. However, the AC was not cooling down the room as much as we wanted. The manager was very nice and brought us a fan which helped, but no one was available to look at the AC at that time.

Partner

10/10

Exceptional

23 Jun 2025

Susana

Love the property, but we had an AC issue with the building. So we had to transfer locations. Overall made our stay amazing and the Transfer was made easy. Bravo staff bravo!

10/10

Exceptional

14 Jun 2025

Sol

Hotel is under renovation which was unexpected but the room was wonderful. It was on the second floor but I wasn't bothered by noise late at night or early morning.

Business

10/10

Exceptional

13 Jun 2025

Shaniece

The hotel rooms are very clean. Just make sure you let them know if you want early checkin orcyou may have a problem. Your code is what lets you in the building.other than that, things are very close by. Staff is very friendly. Hotel is very safe.

Business Self

4/10

Poor

03 Jun 2025

Alyson

First and foremost, the staff and reps in the chats, and customer service for this hotel/company was top tier. When someone was at the front desk, *which was surprisingly pretty often* they were lovely. Very helpful, and really sincerely friendly. That is the ONLY reason this wasn't a 1 star, wish-it-could-be-a-zero rating, is because of them. Unfortunately, this hotel will take a lot of time, money, construction, design, and cleaning to be the hotel represented in the photos. My room smelled like mildew, -addressed IMMEDIATELY by Steven, who had exhausted other options and initiated the cancellation of the remainder of my reservation, with a full refund, no penalties. (ty, Steven;). Also, the exterior of the window was filthy, and when I turned on the air, it fogged up.ew. It was like a hostel but one with a nice bathroom, tbh. I was saving this next bit for the scathing email that I'm ready to send when that refund hits. I'll put the abbreviated version here to qualify the sad, \"poor\" rating.. I was awakened at 2am, by a Sonder employee from a different location, pounding on my door like a lunatic. Yes, there is more to the story- obviously. I may have made a mistake, but at the end of the day, I'm still a guest in this... place. It's a New York \"Aparthotel\", I mean?!! You have NO idea what people are going thru. I was so embarrassed. I couldn't get the sound of her banging with her whole back, screaming at the top of her lungs, demanding I open the door

Leisure Self

10/10

Exceptional

27 May 2025

Saamia

I would stay here again.

Leisure Family

10/10

Exceptional

16 Apr 2025

Christine

Great stay

Leisure Partner

8/10

Excellent

09 Apr 2025

Jill

The online check in process was a little inconvenient because I needed to send a pic of my driver’s license which made me uncomfortable. The room was small but very clean. No on-site parking so I had to pay a lot to park in a nearby garage. Check out was quick and easy.

Business_and_leisure Partner

10/10

Exceptional

07 Apr 2025

Victoria

The room was very nice and clean, the room offered Netflix and YouTube (if you have accounts) which was a very nice feature and the water pressure in the shower was also very nice! Would stay there again! :)

Business Partner

10/10

Exceptional

03 Apr 2025

Nathaly

It was a flexible and easy process! I appreciate the luggage lockers also. That was a big bonus!

Leisure Family

4/10

Poor

28 Mar 2025

harriet

The property is in a fantastic location, but overall the stay was just okay. Our biggest bug bear was that the room was really grubby and dirty in areas especially the bathroom lots of dust and grime around the corners of the room as well. The bathroom facilities were not in good condition the floor of the shower was. There were traces of mould on the ceiling and a clear damp issue.

Leisure Partner

10/10

Exceptional

27 Mar 2025

Lionel

Great place with beautiful rooms and friendly staff!

Business_and_leisure Self

4/10

Poor

18 Mar 2025

Ernesto

I was not happy with hotel at all. When you walk in there is construction to your left that goes all day. The gentleman that was at the front desk was pleasant and I was trying to check in early as I was coming from another hotel I checked out of. He said check in is at 4PM, but would contact me when the room becomes available. I walked around for an hour and then came back and he said the room was available. The room was not the best. I was placed on the 2nd floor right above the construction that was going on in the lobby area below. The construction went on till about 6PM. Then continued around 9AM the following morning. There were also people outside my room taking measurements and being noisy. I’m not sure why you would place someone in that room knowing there would be construction going on directly below.

Leisure Self

10/10

Exceptional

15 Mar 2025

Ellen

LOVE this place. The place itself is beautiful, quaint, and cozy. The staff are wonderful, friendly, and helpful. So happy. Highly recommend, and I’ll stay again!

4/10

Poor

11 Mar 2025

Cyan

Shame; the photos looked great. It’s possible that I was unlucky with the room (very low ceiling with a cranky and noisy temperament ceiling heating/AC unit)… I'd have left if I hadn't paid the whole stay in advance.
The bedsheet had dirty marks on it, and underneath I discovered several long hairs. After I reported the issue, they promptly provided a new sheet, but the condition of the mattress itself left me uncomfortable.
The rest of the room and bathroom were clean enough.

The walls had zero soundproofing. (They gave me earplugs and a white noise machine…)

Location was good, and the staff was nice, but I won't be going back there again.

2/10

Poor

08 Mar 2025

Verified traveler

worst \"hotel\"

I was unaware this wasn't a hotel with people behind a desk to help with check-in. I got there at 11 pm, tired and ready to go to sleep and I couldn't get inside the lobby until someone let me in. They were doing construction and there were plastic sheets hanging down the hallway. Long story short I finally got a code, went to my room and could not get inside. So at 11:55 pm I left, asked the cabb driver to take me to another hotel.

Business

2/10

Poor

07 Mar 2025

Sean

The room (deluxe) was so small I could practically lay down and touch wall to wall and I’m pretty average height (5’11).

Business_and_leisure Partner

10/10

Exceptional

05 Mar 2025

Garrett

Neighborhood was great.

Business_and_leisure Self

6/10

Pleasant

04 Mar 2025

Kate

Bad maintenance and rude cleaning staff

Property overall is nice and location is very convenient. Interior is nice and they have lockers to keep your luggage which is very convenient.
However, my stay was a nightmare: when I’ve entered the room, bathroom wasn’t clean, with dark hair all over, dirty towers folded and the shower brocken and dripping non-stop. When I’ve asked reception to call someone to fix it they said I had to step out of the room for that time, which I couldn’t as I had exactly 1 hour to rest and get ready for an important event. In one hour they said cleaners had left and they will fix it next day. Next day at 11 I was woken up with the request to leave my room because I was relocated to another room, which I wasn’t aware of. The cleaners were rude and when I agreed with customer service team that I’ll stay in my booked room they refused to clean my room or fix the shower, I had to be back and forth on the phone for 1 hour. As an escalation, reception deactivated my key and I had to stay in the hall for 30mins until service team activates my key. Horrible experience, I stayed in a room with a brocken shower, received no compensation for it ever. Only once customer service reached out to me and then never replied. Negative experience overall.

Self

10/10

Exceptional

23 Feb 2025

Klaudia

This hotel is located conveniently near Tribeca. Easy walking neighborhood. I used a passcode to enter hotel & room, very easy.

Partner

6/10

Pleasant

08 Feb 2025

Ruth

Although I met Steven who was friendly and provided basic information, I wish you had a more welcoming and modern front desk area especially for a hotel.

Business Self

8/10

Excellent

07 Feb 2025

joseph

This was a great choice for the price point. The room was clean and comfortable. It took a little getting used to not having a full time receptionist

Friends_and_family Family

10/10

Exceptional

31 Jan 2025

Patricia

We had a great stay, the area was perfect and the property really convenient and had everything we needed

8/10

Excellent

26 Jan 2025

Liliia

Great place to stay in Tribeca. Close to galleries!

8/10

Excellent

25 Jan 2025

Sarah

The hotel was cute, the floors looked like they hadn't been swept. But other than that, my stay was great and the hotel staff were helpful and courteous.

Leisure Partner

4/10

Poor

19 Jan 2025

Curt

I was notified mid day of my reservation that they could not provide me a room. So I was removed to another one of their properties. This separated me from the rest of my party. Also, the area around this room was exceptionally loud throughout the night.

Business

10/10

Exceptional

17 Jan 2025

Seann

Rooms small. But good location.

Business Self

2/10

Poor

27 Dec 2024

Wanda

Worst stay ever

The bed was broken , apartment looked nothing like the pictures , tv didn’t work worst stay Eva

Partner

10/10

Exceptional

27 Nov 2024

Shelley

I’ve stayed here many times and it’s always been great. Staff are very friendly and helpful and it is exactly what I need when staying in TriBeCa.
Near the subway, restaurants, groceries, drugstore.
I feel very safe here.

Leisure Self

10/10

Exceptional

12 Nov 2024

Melissa

Very good

First time at the Sonder House. Will definitely stay at this marriott concept in the future based on quality of room, locations, and access to lobby before/after check out

Business

2/10

Poor

07 Nov 2024

Yasmin

Terrible

Pictures do not match the rooms at all. My room was terrible, so loud I could t sleep all night. They were kind enough to refund me some money and cancel the following nights but would not stay there again or recommend if you can afford something better.

Self

10/10

Exceptional

22 Oct 2024

Debra

Easy to get around to the office. Pleasant stay

Business

6/10

Pleasant

18 Oct 2024

Jane

Room was tiny and not clean.

Leisure Family

10/10

Exceptional

12 Oct 2024

Susan

Easy in and out. Extremely clean and wonderful neighborhood!

Leisure Family

10/10

Exceptional

28 Sep 2024

marina

Loved the no fuss check in and out. Very practical. A clean and safe place to sleep while in NYC.

Leisure Family

6/10

Pleasant

18 Sep 2024

jordan

The overall stay at Sonder was not bad, however, I gave it a 3 star as the HVAC unit on the building failed and had to be reset thus resulting in our room raising to 81 degrees and after being reset, never falling below 77 degrees.
When I went down to request a fan as instructed by the concierge onsite, there was no one available.
Room was quiet, and plenty dark at night.
No shower door though, leaving plenty of room for water to get out and onto the bathroom floor.

Leisure Partner

10/10

Exceptional

12 Aug 2024

mai

Nice stay! I stayed for one night.

Partner

10/10

Exceptional

11 Aug 2024

NAGARAJA

Well located for easy access to many a tourist attractions like 9/11 Memorial, WTC , Charging Bull etc. Easy access to subway network. Staff is friendly polite and very courteous. Overall a pleasant place to stay.

Leisure

10/10

Exceptional

04 Jul 2024

Allyson

Staff is so friendly. Check in was easy and the room was clean and very comfortable. I will not hesitate to stay here again in the future. We had a wonderful stay.

Leisure Family