Name: Courtyard By Marriott New York Downtown Manhattan/
Address: 215 Pearl Street, New York, 10038, US

10/10

Exceptional

31 Jul 2026

Maria

It was a last minute stay because my flight was cancelled. The place was helpful and the hotel was clean.

8/10

Excellent

30 Jul 2026

Tanya

Staff excellent. Room was clean but had enough towels for 3 instead of 4 people- had to request additional towels. Lounge area was handy but bathroom smelled horrible.

10/10

Exceptional

29 Jul 2026

Alex

Everything was clean

10/10

Exceptional

28 Jul 2026

Andrea

Very conveniently located property, and impressively quiet! (Though that may have been because we were located on the 10th floor). Also had great restaurant options available in the area.

4/10

Poor

28 Jul 2026

Bianca

I did not enjoy my stay at this hotel. The staff were terrible and rude. They seem to not be enjoying their job. We asked questions about the parking and about storing baggage and they were clearly annoyed by us. Our room had a locked mechanical panel in the room and a loud noise was coming from there every hour. For the price, you should go somewhere else. If you are driving there and planning to put your car in the parking lot close of the hotel, be aware that they are not accepting big SUV or Pickup truck. Also, only two spots are available in front of the hotel to drop your luggage and they are mostly always taken.

10/10

Exceptional

27 Jul 2026

Victor

Cleam room

6/10

Pleasant

27 Jul 2026

Kendra

Beware you can hear everything through the walls at this hotel. That was a major issue for me. Remote on my Tv barely worked. Amenities just did not feel up to the standard of a traditional Marriott.

10/10

Exceptional

27 Jul 2026

missy

Great location for us- clean rooms and responded great to request

10/10

Exceptional

27 Jul 2026

Gabriela

Clean room

8/10

Excellent

25 Jul 2026

Taneekah

Great location.

6/10

Pleasant

24 Jul 2026

liza

The breakfast is very poor and the space bad .the hotel and the rooms need renovation

10/10

Exceptional

24 Jul 2026

Giuseppe

We only spent one night but we had a great experience. The hotel is in a great location, walking distance to subway, pier 15 (with a great view on Brooklyn bridge), one World Trade Center and multiple restaurants. The rooms are small and some stuff needs to be fixed but it feels cozy and it’s clean. The staff is really nice and helpful. The only downside is the really strong smell of kitchen coming from the restaurant located in the lobby. Otherwise I gave five stars because we really enjoyed it!

8/10

Excellent

24 Jul 2026

Ganesh

Excellent location conveniently close to downtown with outstanding facilities. Highly recommended for anyone visiting the area. One thing to keep in mind is that rates can be quite steep during peak seasons, so booking in advance may help. Overall, a great stay. Thank you!

10/10

Exceptional

23 Jul 2026

Maya

Easy place to stay at.

2/10

Poor

22 Jul 2026

Mark Allen

This hotel is definitely not a vacation hotel. The breakfast buffet was merely a continental breakfast for $20 and not advertised as is no microwaved in the room. Very small rooms would not recommend although there was a 711 right around the corner for coffee since there was not a Keurig in the room.

8/10

Excellent

22 Jul 2026

angela

The staff was very kind and helpful. We seemed to have checked in on a great time Thursday, as Friday and Saturday the lobby was full of people waiting for rooms. Unfortunately, our trash was not emptied once while we stayed and had to do it ourselves despite requesting room service every other day. The same for towels, as we had to request them from the front desk on day 3 since our room was never cleaned. Note, the rooms are very dark even with the bedside lights. We had a one king room with a very small window, but seemed typical for NYC. Overall, the hotel met our needs during a very busy time in the city and we were thankful for the kind staff at the front desk

10/10

Exceptional

20 Jul 2026

Seleen

Simply awesome

8/10

Excellent

20 Jul 2026

Hector

room had a particular smell, but it was clean. we also had some type of fly/bug flying around. elevators were slow.

10/10

Exceptional

20 Jul 2026

John

It was a great location, would stay here again when I’m Nyc

Partner

4/10

Poor

14 Jul 2026

Matthew

Worst Marriott property ever been too. Rochester only 1 ice machine it was in the cellar hotel advertised discount parking i had to park a half mile away. No microwave fridge was built wietd missing shells couldn't use it for anything. Not pleased with stay paid $400 a night should have spent $200 tops

Family

10/10

Exceptional

14 Jul 2026

Tiffany

It was a good visit at the hotel, and the staff were great. We were 2 blocks from the train station, + there was a variety of places to eat. Will definitely go back.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Miraflor

Clean room. Great location.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

KEVIN

Satisfaction!

Family

2/10

Poor

13 Jul 2026

Alvaro

Haven’t gotten my deposit back yet.

Self

6/10

Pleasant

11 Jul 2026

Christine

Check-in was horrible. We flew in on a red-eye, and I asked for an early year check-in, and they told us that they could not accommodate us, which was fine. We returned slightly after 3:00, and the line was absolutely horrible. I felt like we were in a long queue at a huge Las Vegas hotel. I waited close to 45 minutes to check in. Once we were in the hotel room, everything was fine. The room was small but adequate. I was able to use the gym as well. It was pretty basic. I noticed that some of the yoga mats were torn. Also, the elevators were very, very slow. And once you were able to get in them, they seem to stop on every floor.

Family_with_children

10/10

Exceptional

11 Jul 2026

DALE

111111111111

Partner

8/10

Excellent

11 Jul 2026

Aaron

Well everything was fine, however, keep your window ajar because the shower steam may cause the fire alarm in your room to turn on as did mine. In short, if you don't want to feel embarrassed 3:am in the morning keep the window open or maybe the fire alarm is too sensitive. I would think the alarm should know the difference between smoke and hot steam from a shower.

Self

8/10

Excellent

09 Jul 2026

Javier

Good for vacation, centrally located, everything nearby. Quiet room, modern AC, window opens slightly too if you want fresh air. No view because skyscrapers are all around. Bathroom worked well. Gym with terrace was good. Breakfast not included. Busy place like most things nyc, so expect to wait to check in and elevators. Worth it .

2/10

Poor

07 Jul 2026

tamar

The room was ok when we checked in
And I left to spend my night with my husband
We came back at like 1:45 am
And the entire ceiling was leaking water
My food was damaged y clothes got wet
The floor carpet was soaking wet
Even the bed was wet
I’m hoping I will get compensated
For the stay
I really chose this hotel out of many
And got disappointed

Partner

6/10

Pleasant

06 Jul 2026

Wendy

Some things weren’t working refrigerator in room and plastic in shower opening water coming out of shower plus drain in sink not going down

Friends_and_family Friends

8/10

Excellent

05 Jul 2026

Avigayil

Hallways have no ventilation. Ice is only in the basement. No free breakfast

2/10

Poor

04 Jul 2026

Naveen Kumar

Everything was not as I expected to supposed to be.

10/10

Exceptional

29 Jun 2026

Vincent

Staff was awesome. Hotel was a great experience.

Family_with_children

8/10

Excellent

28 Jun 2026

Alan

Standard run of the mill stuff. Room was fine, staff were fine, location is good for a lot of stuff down that end.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Cheryl

Asked for housekeeping to clean room and provide new towels and didn’t get done. Had to call down and the took a long time to get towels

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Damon

We only stayed here a night and I would 100% stay here again in the future. The location is extremely convenient to a local bagel shop, coffee, and there’s a restaurant downstairs as well. You can easily walk to so many places and it just made our stay in New York City so wonderful. We stayed in a room that had two beds with the four of us, and I will say the beds are smaller and it was tight but totally doable and we were extremely happy with our decision to stay here.

Family_with_children

10/10

Exceptional

24 Jun 2026

SHANE

Staff made our stay worthwhile. Told us all the local favorites.

Partner

10/10

Exceptional

23 Jun 2026

Jimmy

Good location and very clean !

10/10

Exceptional

23 Jun 2026

charles

The hotel was situated in a great location and they staff were really friendly and professional.

Self

2/10

Poor

21 Jun 2026

Giuliana

Horrible

8/10

Excellent

21 Jun 2026

Evan

The shower had intermittent pressure and unreliable temperature

10/10

Exceptional

20 Jun 2026

Deborah

Excellent all

Family_with_children

8/10

Excellent

18 Jun 2026

Zeeshan

The room is smaller then expected from the photos but overall a decent room there was kinda of a smell that went away after a while

Friends

10/10

Exceptional

18 Jun 2026

Ben

Had a great stay for 8 nights, room was cleaned daily to satisfaction

Self

6/10

Pleasant

17 Jun 2026

Oksana

There was no parking space, unless you pay cash directly to the person in charge!?!?
No first aid kit in the hotel.
No garbage bags in the garage cans.

Family

10/10

Exceptional

16 Jun 2026

Louie Alexis

Clean room

Family

10/10

Exceptional

15 Jun 2026

Michael

Always a pleasant visit.

Self

8/10

Excellent

14 Jun 2026

Leonardo

Staff was not too friendly or willing to help… would push to the “morning staff”
When asking a question in the front desk..

Other than that, hire us a decent stay well located.

Partner

6/10

Pleasant

13 Jun 2026

Monique

The staff was pretty helpful and polite. I'm a little disappointed with the Courtyard experience. I think Marriott has let these properties fall behind. A lot of the amenities are older and you have to inspect the bathrooms and towels prior to use.

10/10

Exceptional

10 Jun 2026

Denise

The staff at the hotel was very helpful from our early arrival and storage of luggage, to making recommendations on how to use the elevators more effectively (some would deliver us to our floor, but not take us downstairs)

Business Family

4/10

Poor

10 Jun 2026

Mohamed

Overpriced. Poor amenities

10/10

Exceptional

02 Jun 2026

Patricia

The room was clean and comfortable. It had all the amenities we needed for a 2 night stay in NYC. Location was great and close to subway stations to get around the city. The staff were very nice and accommodating. Would recommend staying at this hotel!

Family_with_children

10/10

Exceptional

01 Jun 2026

Giuseppe

Nice place to stay

Family

4/10

Poor

31 May 2026

Steven

After opening the door, we saw the bed was 3 feet from it. We can deal with a smaller room in NY, layout and bathroom were okay. After unpacking and then dinner, noted the tv would not change channels.
Tried turning it on and off, and even unplugging it. Couldn't open the remote because the battery cover was screwed down. Went to call the front desk, but the phone was dead. Called on my phone, service tech came in about 15 minutes, and said yeah, they have problems with these tvs because an outside company services them. He had difficulty opening the remote too, did the multiple resets, unplug, and gave me a second remote which turned on the tv. He changed out the phone battery.
He left after 45 min, tv did shut off with the new remote. It was now too late to wait for him again , so no tv service (we had planned to watch a movie) at night nor in the morning. Good waste of our time after travel.
Saw same front desk person in the morning, complained but he could care less it seemed, no apologies either. Went to breakfast elsewhere, came down to the same front desk person, and asked for a manager. He said manager would be out in 5 minutes. I called an Uber in the meantime which came in about 15 minutes before seeing any manager so we left. The Fairfield down the block was a MUCH better experience, we stayed there 2 nights a few days prior.
I wonder if booking through hotels.com instead of Marriott made them treat us different. I'm a Gold Elite member so stay in Marriotts alot.

Partner

10/10

Exceptional

31 May 2026

Nile

Staff, location and shuttle was the best attributes of this hotel. I highly recommend this hotel.

Family

6/10

Pleasant

31 May 2026

Salma

Okay

Family_with_children

10/10

Exceptional

29 May 2026

Audrey

Excellent service and convenient location. IMO it’s the best of the best Courtyard Marriott.

Self

8/10

Excellent

27 May 2026

Ramon

The ADA elevator needs to be more clearly identified for easy access.

Partner

10/10

Exceptional

26 May 2026

Jose

I was a great place

Family_with_children

8/10

Excellent

26 May 2026

Megan

Overall a nice place. The air conditioner was messed up in our room but it wasn’t the end of the world.

Friends

10/10

Exceptional

26 May 2026

Miguel

The room it was clean the bathroom. It was amazing. Everything was good.

10/10

Exceptional

26 May 2026

tokunbo

Excellent environment and room. Helpful staff.

Friends_and_family Family

10/10

Exceptional

14 May 2026

Edward

Clean room, quiet hotel in a great neighborhood. Staff was polite and room was comfortable

Self

8/10

Excellent

14 May 2026

Jerrad

Clean, comfortable

10/10

Exceptional

12 May 2026

Jenessa

Beautiful 😍 loved it stayed alone and was very spacious clean and peaceful

8/10

Excellent

11 May 2026

Joleen

There were no amenities. The room was small but clean.

Family

10/10

Exceptional

11 May 2026

Amber

Great area! Right in the city and near all major attractions

Friends

10/10

Exceptional

10 May 2026

Roxanna

Mini fridge didn’t work
Iron but no ironing board

Aside from that, no issues. Would come back

Self

10/10

Exceptional

07 May 2026

Marnelle

we were so grateful they always clean our room everyday and have fresh towels.Thank you!

Friends

8/10

Excellent

06 May 2026

Lesa

The location and staff were great. The hot water was sporadic and the gym needed better equipment: there were only 2 ripped mats and a few machines were not functioning properly.

Family_with_children

8/10

Excellent

05 May 2026

Lucas

The service was great the room was amazing , the only issue we had was that one of the elevators on two different days , got stuck for a few minutes , and another issue was the WiFi never worked , no matter how many times we tried to connect to the WiFi , no matter how long we waited to connect , the WiFi would never work , we had to use our data the whole trip , but besides those two things , the hotel and the room and the service was amazing and a great location

Partner

10/10

Exceptional

05 May 2026

Glenda

Spent 4 days and was a great experience! Beds were incredibly comfortable! Rooms were big for New York, clean, maintained rooms and very comfortable. Hotel is in excellent location for financial district, seaport area and about 10 minute walk to WTC memorial. Ease of access to all subway lines to go uptown from WTC area. Would definitely stay again!

Friends_and_family Friends

4/10

Poor

05 May 2026

T

Water took forever to get hot and the pressure was trash. The air conditioner was facing directly at one of the beds so it was hard to cool off the room without freezing. Phone in the room didn’t work AND it was dirty, so we had no choice but to leave the room get on the elevator to go downstairs to ask for help. Stopper on the sink was also broken….

Family

6/10

Pleasant

04 May 2026

Jacqueline

Small rooms but ok for the price. bathtub very slippery- hazard. Towels were so so- it is an ok place nothing special.

Friends

10/10

Exceptional

01 May 2026

Ornella

Clean room nice staff

10/10

Exceptional

30 Apr 2026

Nathan

Great chill area. Not too crowded

Partner

2/10

Poor

29 Apr 2026

Renee

This was a horrible experience. During check in I was asked if I would like service to clean the room like changing my sheets and towels either everyday Or every other day, I requested the “everyday” option. They literally came only on my last day before I left, and when they did they did not change my sheets because I had a little makeup on the sheets from the first night, the staff fully made up my bed using the exact same sheets. When I called to complain that no one had came to change the sheets I was told the cleaning team was leaving for the day, this place was very unfortunate and very misleading from online. The temperature is weird either HOT or freezing cold, there is no normal room temperature. The Tv guide states that HBO is free with our stay. No it was not, I called the front desk and they no longer are paying for that service, I mean I could go in and on. I will not be staying here again

Self

10/10

Exceptional

28 Apr 2026

Yayra

.

6/10

Pleasant

26 Apr 2026

Alisa

I stayed at the Marriott with my two daughters. I found the room to be small . I was in room 906. My coffee maker didn’t work, I was giving another one the next day and my room phone didn’t work. The room was clean. The staff were nice. No microwave is very difficult with the location that they’re at.

10/10

Exceptional

25 Apr 2026

YANG

Great location—very close to the subway, with plenty of cafes and restaurants nearby. The hotel was clean and well-maintained, with daily housekeeping done nicely. Staff were friendly and welcoming. Would stay again.

Friends

8/10

Excellent

25 Apr 2026

Kenia

The room was really small but we made it work, wasn’t expecting for the bed take up almost the entire room. Overall a good hotel to stay in.

Friends

8/10

Excellent

23 Apr 2026

Sandro

great location

Friends_and_family Family

4/10

Poor

21 Apr 2026

Komal

Phone didnt work room too small

Self

10/10

Exceptional

20 Apr 2026

Ricardo

Ubicación perfecta para conocer Manhattan

Family_with_children

10/10

Exceptional

18 Apr 2026

Sasharie

The shower 10/10

6/10

Pleasant

17 Apr 2026

Shanice

The heater in my room didn’t work and it’s was super loud when it was on blowing cold air.

10/10

Exceptional

16 Apr 2026

Irving

No breakfast available

Partner

10/10

Exceptional

16 Apr 2026

Natalya

Breakfast was not included, so we went elsewhere for breakfast.

10/10

Exceptional

15 Apr 2026

Valerie

Clean and quiet

Friends

6/10

Pleasant

15 Apr 2026

Vanessa

I am still waiting my deposit to be refunded. Vanessa Ramlal 7apr to 12 Apr 2026

8/10

Excellent

14 Apr 2026

Fatima

I would say the room was clean, felt spacious and relaxing. They do need to dust the headboards. They are responsive to your needs, and everyone is helpful and polite. It is in a great location. I would rebook this hotel

Self

10/10

Exceptional

13 Apr 2026

Mayline

H

10/10

Exceptional

12 Apr 2026

Rose

The location was nicely convenient to so many places of interest. The hotel was very clean and comfortable.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Ainsley

Thank you for great experience

Self

10/10

Exceptional

08 Apr 2026

MARCO

Very helpful staff and convenient location. M. Johnson

8/10

Excellent

06 Apr 2026

Ayleen

Good for staying the night on business trip

Self

2/10

Poor

06 Apr 2026

BELLA

No pool

Self

10/10

Exceptional

06 Apr 2026

Adekemi

Decent stay. Bathroom can be cleaner. Wish my tv worked.

Self

10/10

Exceptional

04 Apr 2026

Larissa

Great location everything is close or easy to get to.

Partner

8/10

Excellent

03 Apr 2026

Daniel Bert

Hotel was clean and in a decent location. Convenient if you are going to a Broadway show as you can hop on the 2 or 3 train and be in Times Square in 15 minutes. Little things were missing, like a Do Not Disturb sign in my room. I asked the front desk for one and they never sent someone up. The next day I had to ask Housekeeping for one. Another small irritation - only 2 elevators for all 28 floors. And those 2 elevators are shared with housekeeping; it wasn't uncommon to wait 10 or more minutes for an elevator. Very inconvenient if your key card didn't work and you had to go back to the front desk. Otherwise, a pleasant stay.

Self