Name: Holiday Inn Express Wall Street
Address: 126 Water Street, Downtown, 10005, US

Holiday Inn Express Wall Street

New York Area - NY · United States

100 reviews shown

4/10

Poor

03 Aug 2026

Anoop

The front desk staff was rude. They make faces, do not talk politely. The housekeeping services did not clean anything in the room, they just made the bed with old sheets. The housekeeping did not put new sheets and did not change pillow covers.

10/10

Exceptional

02 Aug 2026

Amber

Great location and very clean. Staff were very friendly.

10/10

Exceptional

02 Aug 2026

Eddie

Excellent hotel, clean, friendly staff

8/10

Excellent

01 Aug 2026

Kumaresan

Train stations are nearby, that helps in getting around, Staff are friendly. Good breakfast.

10/10

Exceptional

29 Jul 2026

Noemi

Love staying here every time I go to NYC. The staff are very kind, accommodating and helpful! :)

4/10

Poor

28 Jul 2026

Laticia

Not the best experience… between not having all of our rooms to a room that smelled like mildew and windows that did not close all the way.

10/10

Exceptional

28 Jul 2026

Lindsay

Thank you to the staff for an amazing NYC stay - not permitted to list your names, but you were simply lovely!
My room was clean and surprisingly spacious-
Just wish I could have gotten my refrigerator, but thank you for the snacks :).

8/10

Excellent

23 Jul 2026

Kustaa

Not sure if it was the room but the shower needed a repair, discovered so late in the night didn’t have the heart to have staff come up, afraid too my neighbors would be disturbed by the noise of repair… other than that a brilliant value would definitely give them another chance.

8/10

Excellent

21 Jul 2026

Cindy

Everything was clean. The room was very tiny. The bed was comfortable. The shower/bathtub faucet handle was very loose and the toilet ran. The front desk staff was very helpful and kind.

Family

10/10

Exceptional

15 Jul 2026

Matthew

Clean, comfortable rooms, nice staff, great breakfast selection!

Self

8/10

Excellent

13 Jul 2026

Wilmer Torres

Great location and a better staff

Family_with_children

4/10

Poor

11 Jul 2026

Pritam

It was not amazing because my wife’s bra was stolen from the room . But the staff and manager was extremely supportive.

10/10

Exceptional

08 Jul 2026

alyssa

Everything was smooth

Friends

8/10

Excellent

06 Jul 2026

Natasha

The property was good. Safe, clean and quiet. Close to all types of restaurants, stores, train stations, etc. The staff was kind and helpful. The only issue was the ice machine. It did not work most days. When it actually did work, very little ice came out. It is way too hot for the ice machines not to be working at this time. They need to fix ASAP. Other than that, my stay was good. I will return. I recommend.

Self

10/10

Exceptional

02 Jul 2026

Yoally Denise

Todo super espectacular y la atención y demás. El desayuno super rico.

Partner

8/10

Excellent

01 Jul 2026

Ashlee

Needed a smaller bed or a slightly bigger room.

Partner

10/10

Exceptional

30 Jun 2026

Tommy

The Hotel was clean and the staff was friendly and helpful.

Partner

8/10

Excellent

29 Jun 2026

Diana Sugar

Great services

10/10

Exceptional

21 Jun 2026

John

Breakfast was great. Room was kept very clean. The room was quiet despite being downtown. Staff was very friendly and helpful. Destiny, the lady who checked me in, was very nice and gave useful information about the neighborhood. She also fully explained the amenities of the hotel.

Self

8/10

Excellent

21 Jun 2026

Hector

The property, although old, is well maintained. There’s complimentary breakfast by the lobby and bottled water in the front desk. The staff is welcoming and attentive to our needs. My only complaints were the useless gym in the basement and zero of parking. The neighborhood felt safe with plenty of shops and restaurants nearby. The Brooklyn Bridge, Statue of Liberty fairies, and the World Trade Center were all within walking distance. Everything else is a short train ride away. I recommend booking an Uber Shuttle to and from any of the airports. Regular uber is well over $100 and hauling luggage on the trains is impractical.

Partner

10/10

Exceptional

20 Jun 2026

Alejandro

Amazing staff, was able to do early check in

8/10

Excellent

15 Jun 2026

Ying Tai

Staffs are very helpful and friendly. Ahmed at the front desk was super friendly and diligent to our needs. Thank you Ahmed!

Family

10/10

Exceptional

13 Jun 2026

Krishnan

Close to 2 subway stations (bus stop right outside). Breakfast was very good and covered everyone’s preferences. There is 24 hour deli a few steps away from the entrance which made this place worthwhile for us. Rooms were a tad bit smaller than usual but we didn’t mind that much as we spent most of the time sightseeing

Family_with_children

10/10

Exceptional

12 Jun 2026

Francisco

Muy bien situado y muy buen trato del personal.
Desayuno variado.
Repetiría.

4/10

Poor

07 Jun 2026

Kristen

The room smelled unbearably bad as if a vagrant lived there.

Self

6/10

Pleasant

06 Jun 2026

VINCENT M

The room was incredibly small, but it is New York. Hot water was nonexistent. Breakfast was good but crowded. Very walkable.

Partner

8/10

Excellent

28 May 2026

Sagar Bocheer

Breakfast was amazing. Closer to 9/11 memorial and Brooklyn bridge

Friends_and_family Family

8/10

Excellent

28 May 2026

Denise

This location was convenient for us. The staff was very friendly and helpful.

Partner

6/10

Pleasant

13 May 2026

bob

Bfast good

Family

10/10

Exceptional

12 May 2026

Zulaiam

Todo estuvo perfecto, desde el recibimiento, la atención del personal, el desayuno en las mañanas y la limpieza en general, a parte de que está céntrico y tuvimos todo, pero todo muy cerca. Así que está altamente recomendado, ya volveremos ❤️

Friends

10/10

Exceptional

09 May 2026

Gustavo

Had a pleasant stay. Room was very clean and staff was very helpful.

Self

10/10

Exceptional

04 May 2026

Todd

The hotel was perfect for our occasion. We stayed for the Five Boro Bike tour. They let us check in early, park bukes in the room, provide a breakfast. And it was convenient to the locations we needed in lower Manhattan.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Teresa

Good location for our purpose. Great staff!! Aerial and Kimberly were amazing!

Friends

8/10

Excellent

02 May 2026

Gail

2/10

Poor

01 May 2026

Dharani Krishna

The prototype had mentioned there is sofa bed available and we booked that room. But on arrival there was no anything mentioned on the description.
Totally false

Family

10/10

Exceptional

27 Apr 2026

Lenka

Room was clean, servis ok, free coffee, chocolate and watter. Breakfast good but the space is small.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Cynthia

Will definitely be back staff was amazing we fell in love with Ms Kim 💕

8/10

Excellent

19 Apr 2026

Alan

Great value, especially for the price.

Good:
- clean, comfortable bed (I checked around and under the mattress for bed bugs and saw no sign of them)
- hot breakfast with scrambled eggs one morning and mini-omelettes another
- nice staff
- let me leave my luggage there before check-in and after check-out, and had a good system for keeping track of it
- quite reasonable price

Could be improved:
- The first room I was assigned had a faulty bathroom sink that only provided hot water (not warm, not cold), but when I went down to the front desk and told them, they assigned me to another room, which was fine. However, I had the impression that it was the last one available and I would not have been happy if I hadn't been able to move into it.
- The toilet did not have a powerful flush and clogged up, though fortunately at the end of my stay.
- During peak breakfast hour, there weren't enough tables available. I took my food upstairs and ate in my room, which was fine, but that was my own idea. (I made sure to keep any trash in a plastic bag so as not to attract bugs.) They did have a sign identifying peak hour and suggesting that people eat at other times if they could.
- The bathroom door didn't close because the threshold (maybe added later) was too high. Not a problem for a solo traveler but it could have been annoying for someone else.
- Not much room between the door, sink, and toilet.

Self

8/10

Excellent

19 Apr 2026

Vicki

The room was pretty clean. Very friendly staff. Breakfast was great. Crowded but a good hot breakfast with quite a few options. Great location a block from water.

Family

10/10

Exceptional

19 Apr 2026

jaime

Every thing ok . Beautiful place

Family

8/10

Excellent

17 Apr 2026

Shashi

Yes.

Partner

10/10

Exceptional

14 Apr 2026

Roanne Therese

The front desk people are so accommodating at our check in day! Best customer service so far!

8/10

Excellent

12 Apr 2026

Alfredo

Food was ok , everything else was wonderful

Family_with_children

10/10

Exceptional

09 Apr 2026

Erica

It was everything we needed!

Partner

10/10

Exceptional

07 Apr 2026

Emma

Clean. Excellent location. Friendly staff. Breakfast ok.

Family

6/10

Pleasant

06 Apr 2026

Heema

Limited options for breakfast.i ate the eggs and bread for 4 days.

Family_with_children

10/10

Exceptional

04 Apr 2026

Joe Dennis

Breakfast is good, walkable in some tourist attraction, close to train station

Partner

8/10

Excellent

02 Apr 2026

Rosa Lilia

Everything is good good

Family

10/10

Exceptional

31 Mar 2026

Dmitrii

Really enjoyed my stay here. Clean room, friendly staff, and everything felt well taken care of. Breakfast was fresh, and the location is super convenient with lots of shops and food spots around. Perfect for a short trip — would definitely come back.

Family_with_children

10/10

Exceptional

25 Mar 2026

Dana

Great location, very friendly staff.

10/10

Exceptional

16 Mar 2026

Christian

Very nice front desk staff.

6/10

Pleasant

13 Mar 2026

Ahmed

Very very old room, staff & location are great

Family_with_children

10/10

Exceptional

08 Mar 2026

Jeffrey

Everything was good

Self

10/10

Exceptional

25 Feb 2026

Eloisa

The hotel is well located. The rooms, although a bit small, are clean and have everything you need for a comfortable stay. The staff was very kind and polite. The breakfast was plentiful and tasty. Highly recommended for its value for money.

Friends_and_family Family

8/10

Excellent

25 Feb 2026

erika

Everything was perfect, great staff.
Room spotless.
My only suggestion would be a better organization at breakfast area.

Friends

10/10

Exceptional

24 Feb 2026

Shahayra

Friendly staff, keep up the good work. Great location, housekeeping everyday and the best off all there us a 24hr convenient store next door

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Jasmine

The room was clean but some of the staff wasn’t too pleasant when I got locked out the room several times. The breakfast was okay but wasn’t hot. Overall, it was a nice experience!

10/10

Exceptional

18 Feb 2026

Cassandra

The people were professional

8/10

Excellent

16 Feb 2026

Katherine

The room was clean and the hotel has a great location, just two blocks from the subway. The staff was very friendly and helpful. The elevator can be a bit slow during busy times, but overall everything was good. The heating worked perfectly—we were there during a very cold week—although it was quite loud. Additionally, there is a gap around the door, so you can see the hallway light from inside the room.

Friends_and_family Friends

10/10

Exceptional

04 Feb 2026

Agustin

The hotel was closed to everything on Downtown Manhattan!

Leisure Partner

10/10

Exceptional

02 Feb 2026

Gabriela

Awesome place, clean comfortable, amazing breakfast . Employee were very kind, especially Latino ones. I would like to recognize Mildred. She was very kind. Help us with every thing and every type of question . I’am not sure about her job description was. But if she is not in front desk you should think about seriously to considerate her for that position . Mildred is such a nice face to see once you arrive.

10/10

Exceptional

01 Feb 2026

Maritza

Excelente hotel extremadamente limpio con desayuno incluido tipo buffet la atención al cliente 20 de 10
Excelente ubicación con las estaciones de tren cerca y las mejores atracciones alrededor 👌 nuestra estadia fue de 4 dias y todos los dia nos arreglaban la habitación y sacaban la basura Excelente servicio

10/10

Exceptional

31 Jan 2026

Vincent

Everyone was so friendly and the room was super clean!

4/10

Poor

25 Jan 2026

Nicole

The stay was weird. I checked as normal- Then the desk called 3 times to ask: 1st call: I was Checking to see if this is the room I assigned You. 2nd call: how many beds are in your room. 3rd call: do you want to stay in this room. These three calls came within the first 5 minutes of walking into the room.
Next day- I get A knock at the door from a man w a clip board. He says: I wanted To see if someone was in this room. Weird.. I say ‘ yep someone is in here’. Then the desk calls and says - VERY RUDELY- ‘you need to come down stairs a verify your ID to be in that room’ I asked ‘Why’ and she said ‘that room has no assigned to a guest’
I went Down with my key holder and showed them my reservation email and assigned from the desk key card paper.
I was Dismissed with a “thank you”
Then the winter storm hit NYC. I left A day early to miss the snow, when I went Down at 330 am to check out early- the desk clerk was so sound asleep I could Not wake her- I left A note saying I am Checking out early for the storm. They are not replying to my requests to be credited for the day.
Also- the elevators are not room key activated and I did See, at my 3am departure, some questionable guys getting into the evevator as I got Off. The desk clerk was OUT COLD- so she didn’t see them!
The room was fine, clean, quiet.. breakfast was fair enough.

Leisure Self

10/10

Exceptional

24 Jan 2026

Allyson

Friendly staff nice and clean

10/10

Exceptional

24 Jan 2026

Rebekah

Everything was clean. Staff was helpful and friendly. Best hotel breakfast I’ve ever had. Very short walk to the subway.

Leisure Friends

10/10

Exceptional

23 Jan 2026

Deonna

What stood out with the customer service and the fact that if I asked for an accommodation I received !

Self

10/10

Exceptional

23 Jan 2026

Erick

All good
Brake fast
Place
Room

Business Partner

8/10

Excellent

17 Jan 2026

Scarlett

Stay was good, breakfast options offered variety. Staff were very pleasant and accommodating. I also enjoyed the tea and coffee station options. My only complaint was my bedding wasn’t changed consistently during my stay.

Friends_and_family Friends

6/10

Pleasant

16 Jan 2026

Cynthia

Front desk was horrible. Had us waiting to check-in over one hour. Checked-in a couple that just walked into the hotel while we were sitting there since 2:15PM. I constantly inquired if our room was ready and was told no but magically it was ready for this white couple.

Partner

6/10

Pleasant

14 Jan 2026

Iryna

everything is good, I can't say excellent but good

8/10

Excellent

13 Jan 2026

Erica

Yes

6/10

Pleasant

13 Jan 2026

Ravinder

It was just okay for the price paid.

Business Self

8/10

Excellent

13 Jan 2026

Melissa

The room was clean and the staff was very helpful.

Leisure Family_with_children

2/10

Poor

12 Jan 2026

Shalay

We had a mixed experience at Holiday Inn Express Wall Street.

Our first night was good. The front desk staff at check-in was polite and helpful, and the breakfast the following morning was good and well organized.

However, during the night, at approximately 2:00 a.m., while we were asleep, an unknown person opened our hotel room door. This was extremely frightening and represents a serious security failure.

When we contacted the front desk, we were told it was another guest who “got confused,” which does not explain how someone else was able to access our room. Due to this incident, we no longer felt safe and made the decision to check out immediately, forfeiting our second night.

While some aspects of the stay were positive, guest safety is fundamental, and this incident overshadowed everything else. Unfortunately, we would not stay here again.

Leisure Partner

2/10

Poor

06 Jan 2026

dave

Room and staff

10/10

Exceptional

01 Jan 2026

Sue

The staff were all so friendly and helpful-I would stay at this hotel again for this reason alone. Great people! Location is good, close to the subway and I love that it's near the river.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Terrie

The hair over heated and didn’t have a guard on back! I accidentally touched the fan and if not for my nail it would have cut me. There also was no chair, just the bed to sit on.

Friends_and_family Family

6/10

Pleasant

23 Dec 2025

Yvonne

No safe,no fridge, wallpaper peeling

Clean, bright wonderful staff

Friends_and_family Friends

10/10

Exceptional

18 Dec 2025

Juan Hernandez

Staff was attentive. Room might need updates but served its purpose. Overall it was a good experience.

10/10

Exceptional

16 Dec 2025

Keung

Standard breakfast, staff was friendly.

Walkable location, close to many stops

Leisure Friends

8/10

Excellent

15 Dec 2025

Eric

Hotel is a good option in the financial district. Close to subway, the ferry, and lots of food close bye. Room was clean, ladies working were very friendly and helpful. Overall, a very nice stay

Leisure Family

10/10

Exceptional

15 Dec 2025

Denzel.

Good place and very accesible

Leisure Family

6/10

Pleasant

12 Dec 2025

Fabian

They stop making breakfast 30 minutes before it's over, so you get what their is, crowded dining room, to small for hotel not enough setting, and also not free cover charge when booking.

8/10

Excellent

11 Dec 2025

Amanda

Staff were great, breakfast was good!

Leisure Family

2/10

Poor

05 Dec 2025

Ashley

The bathroom felt like an absolute death trap!!! Unsafe, poorly maintained, and nothing like what was advertised. The microwave didn’t work, and the fridge barely functioned. When we brought these issues to the staff, they literally shrugged and said none of the microwaves in the entire hotel work.

For the price I paid, I expected at least basic functionality. Instead, the place felt like it was barely staying together. I honestly feel like I overpaid by a lot. I would not recommend staying here until the owners invest in serious repairs and upgrades.

Leisure Family

8/10

Excellent

03 Dec 2025

Jeronimo

8/10

Excellent

30 Nov 2025

Judith

Everything was pretty good. Nice breakfast and free coffee and hot chocolate all the time

Friends_and_family Family

8/10

Excellent

27 Nov 2025

Lester

The room is slightly battered but clean.

2/10

Poor

27 Nov 2025

Faisal

Air conditioning didn’t work

10/10

Exceptional

25 Nov 2025

Stefhany

Room had a nice view, the location was perfect, breakfast ok, nice staff

Leisure Family

6/10

Pleasant

24 Nov 2025

JoAnne

Room was not comfortable.

10/10

Exceptional

19 Nov 2025

Katelyn

Just what we needed for our stay. The breakfast was a great way to save money while visiting and it ended up really being great! Friendly staff. Coffee and water available in the lobby for guests was very welcomed as well.

Business_and_leisure Friends

8/10

Excellent

17 Nov 2025

Charlyn

The check in was fast, clean and spacious room. The complimentary breakfast was very varied. I would definitely stay at this hotel again.

Friends_and_family Family

2/10

Poor

14 Nov 2025

CHIH CHIANG

The room was fine. Impossible to contact frontdesk to inform late check-in due to flight cancelation. Call the number 1-212-747-9222, phone keep hang up. My agent tried to call and send email to a refund, no one respond. Lack of customer service, front desk never available.

Leisure Self

10/10

Exceptional

14 Nov 2025

Dulce

Everything it’s great… location, clean, security, friendly… My kids and I had a fabulous first visit to New York… thanks

Business_and_leisure Family

10/10

Exceptional

12 Nov 2025

RAJA SRI SWAROOP

room was good ,,breakfast was really good. Overall good place to stay, very convenient place to go around New York

Leisure Family

10/10

Exceptional

12 Nov 2025

Paul

Great location, friendly staff

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Melissa

The toilets and not that great

4/10

Poor

05 Nov 2025

Jeethu

The stay was okay not great, the front desk staff support experience was not good. Looks like they had some resources concerns and daily new staff and now much aware of their system and access. Amenities were basic and limited.

Business_and_leisure Family_with_children