Name: Aloft Manhattan Downtown Financial District
Address: 49-53 Ann Street, Nueva York, Ny, 10038, US

4/10

Poor

05 Aug 2026

Lamont

My room didn’t look like the photos. No early check-in even if you call ahead and let them know.. no real main light in the room so kinda dark in main area of the room.

2/10

Poor

04 Aug 2026

zira

Nearly a month since our stay and the 150.00 room deposit still not credited back. I find this to be incredulous. Keeping 150.00 pending on my acct for nearly a month.

6/10

Pleasant

03 Aug 2026

Abby

No place to put a towel in the bathroom or shower. Not enough places on the sides of beds to set items at night. The hotel did NOT have the outdoor area to sit, relax, have a beverage, and let kids play as advertised! Do NOT stay here if you want to enjoy any area outside of your room. TERRIBLE and your website lied!!!

10/10

Exceptional

01 Aug 2026

Robert

We enjoyed our stay! Thank you!

8/10

Excellent

29 Jul 2026

jose

perfect location and very clean hotel

10/10

Exceptional

22 Jul 2026

Michael

Excellent experience, close to Wall Street. Highly recommended.

4/10

Poor

20 Jul 2026

Sharon

Not what I expected, old
Small, no amenities.
No food
One staff member

Business

8/10

Excellent

10 Jul 2026

Jarren

The staff were extremely helpful and the hotel was in a good area where most things that one may want or need are within walking distance.

Partner

8/10

Excellent

02 Jul 2026

Scott

Solid place, great price, courteous staff, and I had a good night’s sleep. Couldn’t ask for more.

Self

10/10

Exceptional

24 Jun 2026

Jesse

Close to pier 17. Very convenient and helpful staff

Partner

6/10

Pleasant

22 Jun 2026

Jacques

It wasn’t very clean the room. The staff could be more nice but it is a hotel just to stay for one or two nights.

Self

6/10

Pleasant

21 Jun 2026

paul

Property is clean & good location. Staff at front desk had zero personality from check in and throughout the stay. They talk to each other socially while they wait on you & never even acknowledge your presence.

There was a spin board for Marriott points - they never offered it. Staff said they couldn’t link my reservation to my Marriott Bonvoy account because I booked it thru 3rd party (note true - I have done this at every other stay)

Family

6/10

Pleasant

20 Jun 2026

Lindsey

It was just ok

Partner

8/10

Excellent

20 Jun 2026

Eli

Overall I did like the hotel, my two big issues: one of two elevators broke and wasn't working for most of my stay and the one functioning elevator was overstressed and would take forever because it was the only one being used. Second issue: the staff would use that one functioning elevator to move cleaning carts and big trash bags that smelled very bad- you would think/hope that the staff would have their own elevator to avoid inconveniencing and stinking up the only working elevator.

Self

10/10

Exceptional

17 Jun 2026

Julia

He loved how close to the subway and Wall Street.
The room was small but very clean, comfortable beds and quiet.

Partner

10/10

Exceptional

08 Jun 2026

aditi

Clean room, professional staff

6/10

Pleasant

08 Jun 2026

Katherine

Our stay at Aloft Manhattan Downtown was disappointing, especially considering the nearly $400/night rate.

When we arrived at 4:00 PM, the AC was not cooling. I notified the front desk and was told an engineer would address it. After returning around 9:30 PM, the AC was still not working. At that point, we also discovered the sink and shower water were scalding hot and unusable. Staff sent an engineer, who was able to fix the AC, but the hot water issue was not resolved until the following day. We continued to experience intermittent overheating water throughout our three-night stay.

The room also did not appear to have been thoroughly cleaned upon arrival, and all towel hooks had been removed from the bathroom, leaving exposed holes and mounting hardware behind.

For the price paid, I expected the basic amenities and room condition to meet a higher standard.

The bright spot was the staff. Everyone we interacted with was pleasant, professional, and genuinely tried to help. They did their best to make up for what appeared to be a poorly maintained facility.

Family

8/10

Excellent

01 Jun 2026

George

Great value

Self

8/10

Excellent

26 May 2026

Avishka

The room was really nice and housekeeping maintained it well. But the elevator looked dirty and not well maintained. The night staff wasn’t very friendly/ helpful either.

Family

10/10

Exceptional

21 May 2026

Nancy

Staff was extremely helpful at every turn. Love staying here while visiting my daughter in college. GM was a delight!

6/10

Pleasant

18 May 2026

Jessica

Lobby is tiny but has decent amenities (paid snacks and free “fancy” water). Elevators are super sketchy. Room itself was clean. Air conditioning very unreliable. At times our room was very very hot. Do not recommend this hotel for those travelling with young children as the rooms are very small. Very easily accessible to multiple trains. 24 hour CVS around the corner. Walking distance to Southstreet Seaport.

Friends

6/10

Pleasant

11 May 2026

Jonathan

Not bad overall. Kinda get what you pay for.

Self

10/10

Exceptional

28 Apr 2026

Juan M

We arrived very early on Friday and were allowed to check our bags in till our room was ready. This allowed us to venture out into the city and do some shopping and sight seeing. We came back and it did take a few minutes, but we were finally able to check in to our rooms. The staff was very helpful and the overall cleanliness of the room was in great shape. For what we needed the room it was perfect. Saturday night it was a little loud but it was due to the bar across the street and no one at hotels fault for that. It is in the older part of Manhattan, so the streets are very narrow and you can hear street noise. The good news was we were so tired from our adventures that this did not affect us. If you do have small children it could though. As when the police came by with sirens on you could hear it very loud and clear.

Family

10/10

Exceptional

27 Apr 2026

James

Clean rooms, friendly staff.

10/10

Exceptional

25 Apr 2026

Rachael

Great location, easy access to subway, room was a good size and extremely clean. Definitely recommend

8/10

Excellent

24 Apr 2026

Ken LQ

The room was decent and though small and comparison. There really was not storage as I am one of those guests that likes to fully unpack their luggage. However very convenient to subway and had plethora of food places near. Definitely a hotel I can stay at again for a impromptu weekend getaway as this what my stay was.

Self

2/10

Poor

17 Apr 2026

LD

The staff started harassing me about payment four days before check in even though I selected pay at property. Then while I was in transit they said they DO NOT TAKE CASH which is a lie from hell ! So I rebooked through Expedia another hotel. Everyone was copied on the harassment emails even the hotel manager who allowed such harassment. Marriot at some properties is a joke. Their employees don’t care and want to make your stay difficult. I ended up at Wyndham which was lovely.

Self

6/10

Pleasant

13 Apr 2026

Natalie

Tv was t working, made a complaint nothing was fixed.

Partner

2/10

Poor

12 Apr 2026

Michel

Worst experience I've ever had via Expedia or with any ALoft of Marriot hotel ever.

Self

8/10

Excellent

12 Apr 2026

David

Solid, no frills hotel. Very clean. Good location.

10/10

Exceptional

11 Apr 2026

Gaston

Parking was the only issue. Even with the validation stamp you still had to pay an Extra $45 on top of it. Other than that Great property. Friendly staff.

Self

10/10

Exceptional

06 Apr 2026

Anna

Good location for manhatan visit. Clean room, good wifi,

Friends_and_family Friends

10/10

Exceptional

05 Apr 2026

Alejandra

Pillows & bed were comfy. Water was hot.
Complimentary water was nice.
convenient to public transportation

Self

10/10

Exceptional

05 Apr 2026

Sheba

The staff was very polite

10/10

Exceptional

26 Mar 2026

Shaneal

Front desk staff were phenomenal!

10/10

Exceptional

22 Mar 2026

Michael

Great location a 200 feet from a subway entrance. Clean room. Comfortable. Quiet. Recently renovated. Gathering space included a pool table. Ability to store luggage was a HUGE convenience. Friendly and attentive staff.

Self

10/10

Exceptional

17 Mar 2026

Tara

Wonderful stay at this hotel. Great location, friendly staff and very clean. Very quiet. Would definitely stay here again.

Self

10/10

Exceptional

17 Mar 2026

Gabriel

Clean room, great staff!

Partner

10/10

Exceptional

06 Mar 2026

Kalyanaraman

Enjoyed the stay

10/10

Exceptional

06 Mar 2026

Sara

The ladies at the front desk were so awesome and so helpful! 10/10 recommend.

Partner

6/10

Pleasant

23 Feb 2026

Denise

City view

8/10

Excellent

14 Feb 2026

Allyson

It was good. But the beds have no blankets, only sheets. Had to use my coat as a blanket. Its winter.

10/10

Exceptional

06 Feb 2026

Laura

Quiet room, comfortable bed, convenient location

8/10

Excellent

03 Feb 2026

Werner

Friendly staff and clean room

Business

6/10

Pleasant

03 Feb 2026

PINIAS

I stayed at this hotel for three nights. Overall, the room was clean and comfortable, and the property itself was nice. However, I had an issue during check-in regarding a points promotion called “Spin the Circle to Win.” The promotion was not mentioned to me at check-in, and I only found out about it because another guest mentioned it.

When I asked the manager (Crystal Estepa) about why it wasn’t offered, she explained that staff might forget to mention promotions because they are busy handling multiple guests. I pointed out that at the time of my check-in, it was just me, so forgetting couldn’t really be attributed to being busy. The manager then became defensive when I suggested that it may have simply been overlooked.

I raised this feedback not to complain, but to help improve the experience for future guests. I recommended that the hotel put up a sign or reminder at the front desk so staff consistently mention the promotion to every guest during check-in.

I feel it’s important for management to ensure promotions like this are communicated consistently, especially when it’s a small adjustment that would make the guest experience better. While I enjoyed my stay, this part of the check-in experience left me disappointed, and I hope it’s addressed for future guests.

Business_and_leisure Self

6/10

Pleasant

30 Jan 2026

Ranesha

Disappointed… the bar was closed and there are no restaurants on site. Hotel rooms are tiny . And they need comforters on the beds, especially during the winter time!

Friends_and_family Friends

4/10

Poor

30 Jan 2026

Ravindi

accommodations were fine. But had a hidden tax charge that came after the fact. Did anyone else get this ?

Business

10/10

Exceptional

26 Jan 2026

SHERIDAN

yes

Business Self

2/10

Poor

23 Jan 2026

Jess

What a disappointing experience. I connected with staff about a broken window, one hinge not connected at all so if you open it, the window could literally fall on you. Their pool table was completely falling apart; the pocket would fall to the ground if you made a ball in. Spoke with staff and have still not received a resolution almost a week later. Instead I received an email that was addressed to another guest who they offered more to. The customer service here really needs to improve. Subpar for what I know this brand to be.

Business Partner

10/10

Exceptional

22 Jan 2026

Lucretia

All coditions were excellent.The hotels in that area including the Moxy are high quality

8/10

Excellent

22 Jan 2026

Eugenio

Yes

6/10

Pleasant

09 Jan 2026

Narad

We stayed in room 1401.......there were four major problems for me.

1. The king bed is too large for the space....there is very little space on the sides to access the bed from the side.

2. The bathroom door does not close properly and water leaks onto the toilet floor whenever I showered.

3. The Air conditioner / Heater makes a very loud sound every time it cycles on and continues to be loud till it cycles off.

4. The room was too dark, it needs more lighting, expecially in the area of the TV center.

Leisure Family

8/10

Excellent

05 Jan 2026

AIDA

Great service

6/10

Pleasant

29 Dec 2025

Santiago

the hotel is being remodeled as we were staying making it unconfortable

Business Partner

8/10

Excellent

27 Dec 2025

Ashanti

Yes

10/10

Exceptional

20 Dec 2025

Angelo

Great hotel

10/10

Exceptional

15 Dec 2025

Dezerae

:)

10/10

Exceptional

07 Dec 2025

Mallory

Alex, who checked us in, was a delight. He was so kind and helpful during our interaction and had a very positive attitude. The room was clean and a good size for NYC. In addition to the coffee amenities in the room there were also coffee amenities in the lobby.

Leisure Partner

8/10

Excellent

30 Nov 2025

Eduardo

Great room, everything was clean and super nice!

10/10

Exceptional

26 Nov 2025

Travelle

Anna was amazing

10/10

Exceptional

11 Nov 2025

Bryant

Great location. About 2 blocks from Fulton train station. 15 minutes by train to Time Square. Rooms where clean and modern. Friend staff at the hotel.

Leisure Self

10/10

Exceptional

11 Nov 2025

UMIT

Everything was okay

Leisure Partner

8/10

Excellent

10 Nov 2025

Sarah

The back porch was under renovation but for an overnighter, it's clean comfortable and comfy bed. Check in was smooth and efficient.

Leisure Partner

8/10

Excellent

10 Nov 2025

Maia

My bed was clean and the shower was very nice. Amenities minimal but that's fine. There were some dusty corners if you looked closely but it was a good stay. If other guests were being loud, you could hear it in the room! The staff was friendly and helpful.

Business Self

10/10

Exceptional

09 Nov 2025

Allen

The entire facility was very clean. Good place for a nights rest. Staff extremely friendly and helpful. The room was smaller than I expected though well designed for efficiency. The hotel is a modernized boutique facility, I enjoyed the place good base camp. Though the hotel has some breakfast items for sale I would suggest several of the close by restaurants/ bagel/pizza places for food. There bar was not opened yet, adjoining a comfy lounge and patio area. Not sure how important that would be as there are many pubs in the area. The neighborhood has a family friendly feel.

Business_and_leisure Self

4/10

Poor

04 Nov 2025

Jacqueline

The hotel location is great. The employees were also great but as far as the hotel room. Had no heater which was super cold at night. The bathroom shower kept flooding. No room to put any of your belongings.

Partner

2/10

Poor

21 Oct 2025

Tran

The room was super hot because I don’t know why they do a “winter mood” and the outside temprature is just around 60-70 F. We have 4 people in a room and we could not sleep at night because it is humid and hot, tha AC was only at 65F and can not goes any lower cause it is a “winter mood” like they said. The actualy tem in a room is 85F and it feel like I slept at the room with broken AC. Btw it is not worth the penny. Don’t stay here

Leisure Family

10/10

Exceptional

17 Oct 2025

Deidra

The staff was friendly

Leisure Self

8/10

Excellent

15 Oct 2025

Pablo

Comfortable room. Hot water fluctuate a lot.
Good location near subway stations, restaurants and droug stores

Partner

10/10

Exceptional

13 Oct 2025

Lucien

Nice cozy hotel with transportation

Business Self

10/10

Exceptional

28 Sep 2025

Strangae

Loveedddd the staff they made my experience amazing

Friends_and_family Friends

6/10

Pleasant

26 Sep 2025

Anne

I’ve stayed here before on an higher floor and had a much better experience than this most recent stay. Room was clean and nice but bathroom was tiny and kept hitting myself on shower door handle when using the room. Hallway carpet was noticeably stained and either needs to be cleaned or replaced. Other guests were in and out all night, slamming doors and having entire conversations in the hallway as if they were in their own home. Got very little sleep.

Leisure Family

4/10

Poor

11 Sep 2025

Ajene

Disappointing Customer Service Overshadowed My Stay

The room and hotel itself were satisfactory, and the rates on Expedia were good. However, my experience was ruined by the way staff handled an important package that had been delivered to the property for me. The front desk could not locate it and told me to speak with the supervisor, who then directed me to email the operations manager. Unfortunately, the manager never responded.

This lack of care, accountability, and follow-through left me without essential items I needed for my trip, and I could not replace them in time. To make matters worse, each time we passed the front desk, staff avoided eye contact, which only reinforced my impression of guilt and indifference.

While the accommodations met expectations, the unprofessional handling of my package and the dismissive attitude of the staff left me with a very negative impression. Sadly, this bad experience put a huge damper on what should have been an enjoyable stay.

Business_and_leisure Family

10/10

Exceptional

06 Sep 2025

Donna

Nice room. Nice staff.

8/10

Excellent

02 Sep 2025

hector

This a loft was consistent with other similar properties, its New York so it is what it is from a noise perspective.

Staff was really great though, everyone top notch, very friendly, helpful and accommodating.

Leisure Family

10/10

Exceptional

02 Sep 2025

Daniel

Everything went well, great location

10/10

Exceptional

31 Aug 2025

Kendall

Cozy and Safe

The staff members were very friendly and helpful. It’s a cool and comfortable place.

Friends_and_family Friends

8/10

Excellent

27 Aug 2025

Alice

La habitación incluyendo el baño, no estaba totalmente limpio.

2/10

Poor

27 Aug 2025

Carol

Don’t stay here

10/10

Exceptional

26 Aug 2025

Rashon

Check in was a breeze and everyone was kind and cordial.

Leisure Partner

10/10

Exceptional

26 Aug 2025

Ravel

We loved the room, everything was very clean.

10/10

Exceptional

22 Aug 2025

Rolando

There was no parking on the street or parking validation

Leisure Friends

10/10

Exceptional

17 Aug 2025

jimmie

Friendly service

Leisure Self

8/10

Excellent

06 Aug 2025

Nibras

Nice enough place, but kind of mediocre for a Marriott

10/10

Exceptional

06 Aug 2025

Anne

Excellent

8/10

Excellent

23 Jul 2025

Tom and Dona

Everything was clean, The main issue to me is that you and every other hotel really need to have a line item on your bill for tipping the ones that do the work . And make it convenient to do upon checkout

8/10

Excellent

21 Jul 2025

Brian

The property was clean and fairly updated. The shower had a bit of a slow drain, but not bad. There was no card reader to get into the lobby after hours. You have to ring the attendant. If the attendant was not at their desk you have to wait.

Leisure Partner

10/10

Exceptional

08 Jul 2025

John

Very helpful and friendly staff. Rooms were comfortable. Great location and easy walk to several subway stops, restaurants, WTC, and other attractions.

Family

2/10

Poor

07 Jul 2025

Christian

They tried charging me $125 pet fee per night when the website says $50 per pet per accommodation. I only had 1 pet. Also, they did not deliver the promised amenities like dog toy treat etc. Only received a pair of towels for my 2 night stay. Charged an extra fee of $150 for “pet clean fee”

Leisure Pet

8/10

Excellent

06 Jul 2025

Susan

Clean room, dirty window looking out. Bottom sheet on bed is unable to be securely tucked in on sides and isn't long enough for the bed to the end..very annoying, but clean..great pillows. No refrigerator in room. Nice staff.

Leisure Self

10/10

Exceptional

05 Jul 2025

Kelsey

I enjoyed my stay at the property. Everything that I wanted to do was within walking distance. I would definitely recommend this property for anyone who is wanting a smooth stay with plenty of amenities.

Leisure Partner

10/10

Exceptional

01 Jul 2025

Nicholas

Great hotel & location!

Enjoyed my stay. Clean and convenient!

Business Self

10/10

Exceptional

30 Jun 2025

Brandon

The room was clean, and I had a great stay. Room service made sure my room was always clean as well!

Leisure Self

6/10

Pleasant

30 Jun 2025

Terri

Lots of construction around this narrow street area. Very used condition, dirty carpets, tiny rooms with no storage, sketchy area, front was out of coffee and condiments most of the time, very slow elevator.
Room amenities were alright and was clean, close to City Hall Park.

Leisure Partner

8/10

Excellent

19 Jun 2025

SAMUEL

Great location with proximity to Ground Zero and the Brooklyn Bridge.

10/10

Exceptional

17 Jun 2025

David

You get a clean good sized room and good basic service for a good price. Great staff. Area is great for cheap eats.Gym is small. It has enough equipment for a good workout as.long as there aren't more than 2-3 people.

10/10

Exceptional

16 Jun 2025

sugumar

Spacious room in downtown area

10/10

Exceptional

15 Jun 2025

Dragan

Very awesome spot .. and staff was great especially Eisa at front desk.. ty for early check in
Will be staying there again !

Business Self

10/10

Exceptional

09 Jun 2025

Yihai

Great place to stay in the financial district area.

Leisure Self

4/10

Poor

25 May 2025

Luis

Ran out of hot water on two separate days. Mirror fell off door. Shower door leaked all over the floor and nothing was done or said even though we complained about it for days.

Leisure Family