Aloft Manhattan Downtown Financial District

United States , New York Area - NY
NUEVA YORK, NY, 49-53 Ann Street
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100 reviews shown

10/10

Exceptional

17 Mar 2026

Tara

Wonderful stay at this hotel. Great location, friendly staff and very clean. Very quiet. Would definitely stay here again.

Self

10/10

Exceptional

17 Mar 2026

Gabriel

Clean room, great staff!

Partner

10/10

Exceptional

06 Mar 2026

Kalyanaraman

Enjoyed the stay

10/10

Exceptional

06 Mar 2026

Sara

The ladies at the front desk were so awesome and so helpful! 10/10 recommend.

Partner

6/10

Pleasant

23 Feb 2026

Denise

City view

8/10

Excellent

14 Feb 2026

Allyson

It was good. But the beds have no blankets, only sheets. Had to use my coat as a blanket. Its winter.

10/10

Exceptional

06 Feb 2026

Laura

Quiet room, comfortable bed, convenient location

8/10

Excellent

03 Feb 2026

Werner

Friendly staff and clean room

Business

6/10

Pleasant

03 Feb 2026

PINIAS

I stayed at this hotel for three nights. Overall, the room was clean and comfortable, and the property itself was nice. However, I had an issue during check-in regarding a points promotion called “Spin the Circle to Win.” The promotion was not mentioned to me at check-in, and I only found out about it because another guest mentioned it.

When I asked the manager (Crystal Estepa) about why it wasn’t offered, she explained that staff might forget to mention promotions because they are busy handling multiple guests. I pointed out that at the time of my check-in, it was just me, so forgetting couldn’t really be attributed to being busy. The manager then became defensive when I suggested that it may have simply been overlooked.

I raised this feedback not to complain, but to help improve the experience for future guests. I recommended that the hotel put up a sign or reminder at the front desk so staff consistently mention the promotion to every guest during check-in.

I feel it’s important for management to ensure promotions like this are communicated consistently, especially when it’s a small adjustment that would make the guest experience better. While I enjoyed my stay, this part of the check-in experience left me disappointed, and I hope it’s addressed for future guests.

Business_and_leisure Self

6/10

Pleasant

30 Jan 2026

Ranesha

Disappointed… the bar was closed and there are no restaurants on site. Hotel rooms are tiny . And they need comforters on the beds, especially during the winter time!

Friends_and_family Friends

4/10

Poor

30 Jan 2026

Ravindi

accommodations were fine. But had a hidden tax charge that came after the fact. Did anyone else get this ?

Business

10/10

Exceptional

26 Jan 2026

SHERIDAN

yes

Business Self

2/10

Poor

23 Jan 2026

Jess

What a disappointing experience. I connected with staff about a broken window, one hinge not connected at all so if you open it, the window could literally fall on you. Their pool table was completely falling apart; the pocket would fall to the ground if you made a ball in. Spoke with staff and have still not received a resolution almost a week later. Instead I received an email that was addressed to another guest who they offered more to. The customer service here really needs to improve. Subpar for what I know this brand to be.

Business Partner

10/10

Exceptional

22 Jan 2026

Lucretia

All coditions were excellent.The hotels in that area including the Moxy are high quality

8/10

Excellent

22 Jan 2026

Eugenio

Yes

6/10

Pleasant

09 Jan 2026

Narad

We stayed in room 1401.......there were four major problems for me.

1. The king bed is too large for the space....there is very little space on the sides to access the bed from the side.

2. The bathroom door does not close properly and water leaks onto the toilet floor whenever I showered.

3. The Air conditioner / Heater makes a very loud sound every time it cycles on and continues to be loud till it cycles off.

4. The room was too dark, it needs more lighting, expecially in the area of the TV center.

Leisure Family

8/10

Excellent

05 Jan 2026

AIDA

Great service

6/10

Pleasant

29 Dec 2025

Santiago

the hotel is being remodeled as we were staying making it unconfortable

Business Partner

8/10

Excellent

27 Dec 2025

Ashanti

Yes

10/10

Exceptional

20 Dec 2025

Angelo

Great hotel

10/10

Exceptional

15 Dec 2025

Dezerae

10/10

Exceptional

07 Dec 2025

Mallory

Alex, who checked us in, was a delight. He was so kind and helpful during our interaction and had a very positive attitude. The room was clean and a good size for NYC. In addition to the coffee amenities in the room there were also coffee amenities in the lobby.

Leisure Partner

8/10

Excellent

30 Nov 2025

Eduardo

Great room, everything was clean and super nice!

10/10

Exceptional

26 Nov 2025

Travelle

Anna was amazing

10/10

Exceptional

11 Nov 2025

Bryant

Great location. About 2 blocks from Fulton train station. 15 minutes by train to Time Square. Rooms where clean and modern. Friend staff at the hotel.

Leisure Self

10/10

Exceptional

11 Nov 2025

UMIT

Everything was okay

Leisure Partner

8/10

Excellent

10 Nov 2025

Sarah

The back porch was under renovation but for an overnighter, it's clean comfortable and comfy bed. Check in was smooth and efficient.

Leisure Partner

8/10

Excellent

10 Nov 2025

Maia

My bed was clean and the shower was very nice. Amenities minimal but that's fine. There were some dusty corners if you looked closely but it was a good stay. If other guests were being loud, you could hear it in the room! The staff was friendly and helpful.

Business Self

10/10

Exceptional

09 Nov 2025

Allen

The entire facility was very clean. Good place for a nights rest. Staff extremely friendly and helpful. The room was smaller than I expected though well designed for efficiency. The hotel is a modernized boutique facility, I enjoyed the place good base camp. Though the hotel has some breakfast items for sale I would suggest several of the close by restaurants/ bagel/pizza places for food. There bar was not opened yet, adjoining a comfy lounge and patio area. Not sure how important that would be as there are many pubs in the area. The neighborhood has a family friendly feel.

Business_and_leisure Self

4/10

Poor

04 Nov 2025

Jacqueline

The hotel location is great. The employees were also great but as far as the hotel room. Had no heater which was super cold at night. The bathroom shower kept flooding. No room to put any of your belongings.

Partner

2/10

Poor

21 Oct 2025

Tran

The room was super hot because I don’t know why they do a “winter mood” and the outside temprature is just around 60-70 F. We have 4 people in a room and we could not sleep at night because it is humid and hot, tha AC was only at 65F and can not goes any lower cause it is a “winter mood” like they said. The actualy tem in a room is 85F and it feel like I slept at the room with broken AC. Btw it is not worth the penny. Don’t stay here

Leisure Family

10/10

Exceptional

17 Oct 2025

Deidra

The staff was friendly

Leisure Self

8/10

Excellent

15 Oct 2025

Pablo

Comfortable room. Hot water fluctuate a lot.
Good location near subway stations, restaurants and droug stores

Partner

10/10

Exceptional

13 Oct 2025

Lucien

Nice cozy hotel with transportation

Business Self

10/10

Exceptional

28 Sep 2025

Strangae

Loveedddd the staff they made my experience amazing

Friends_and_family Friends

6/10

Pleasant

26 Sep 2025

Anne

I’ve stayed here before on an higher floor and had a much better experience than this most recent stay. Room was clean and nice but bathroom was tiny and kept hitting myself on shower door handle when using the room. Hallway carpet was noticeably stained and either needs to be cleaned or replaced. Other guests were in and out all night, slamming doors and having entire conversations in the hallway as if they were in their own home. Got very little sleep.

Leisure Family

4/10

Poor

11 Sep 2025

Ajene

Disappointing Customer Service Overshadowed My Stay

The room and hotel itself were satisfactory, and the rates on Expedia were good. However, my experience was ruined by the way staff handled an important package that had been delivered to the property for me. The front desk could not locate it and told me to speak with the supervisor, who then directed me to email the operations manager. Unfortunately, the manager never responded.

This lack of care, accountability, and follow-through left me without essential items I needed for my trip, and I could not replace them in time. To make matters worse, each time we passed the front desk, staff avoided eye contact, which only reinforced my impression of guilt and indifference.

While the accommodations met expectations, the unprofessional handling of my package and the dismissive attitude of the staff left me with a very negative impression. Sadly, this bad experience put a huge damper on what should have been an enjoyable stay.

Business_and_leisure Family

10/10

Exceptional

06 Sep 2025

Donna

Nice room. Nice staff.

8/10

Excellent

02 Sep 2025

hector

This a loft was consistent with other similar properties, its New York so it is what it is from a noise perspective.

Staff was really great though, everyone top notch, very friendly, helpful and accommodating.

Leisure Family

10/10

Exceptional

02 Sep 2025

Daniel

Everything went well, great location

10/10

Exceptional

31 Aug 2025

Kendall

Cozy and Safe

The staff members were very friendly and helpful. It’s a cool and comfortable place.

Friends_and_family Friends

8/10

Excellent

27 Aug 2025

Alice

La habitación incluyendo el baño, no estaba totalmente limpio.

2/10

Poor

27 Aug 2025

Carol

Don’t stay here

10/10

Exceptional

26 Aug 2025

Rashon

Check in was a breeze and everyone was kind and cordial.

Leisure Partner

10/10

Exceptional

26 Aug 2025

Ravel

We loved the room, everything was very clean.

10/10

Exceptional

22 Aug 2025

Rolando

There was no parking on the street or parking validation

Leisure Friends

10/10

Exceptional

17 Aug 2025

jimmie

Friendly service

Leisure Self

8/10

Excellent

06 Aug 2025

Nibras

Nice enough place, but kind of mediocre for a Marriott

10/10

Exceptional

06 Aug 2025

Anne

Excellent

8/10

Excellent

23 Jul 2025

Tom and Dona

Everything was clean, The main issue to me is that you and every other hotel really need to have a line item on your bill for tipping the ones that do the work . And make it convenient to do upon checkout

8/10

Excellent

21 Jul 2025

Brian

The property was clean and fairly updated. The shower had a bit of a slow drain, but not bad. There was no card reader to get into the lobby after hours. You have to ring the attendant. If the attendant was not at their desk you have to wait.

Leisure Partner

10/10

Exceptional

08 Jul 2025

John

Very helpful and friendly staff. Rooms were comfortable. Great location and easy walk to several subway stops, restaurants, WTC, and other attractions.

Family

2/10

Poor

07 Jul 2025

Christian

They tried charging me $125 pet fee per night when the website says $50 per pet per accommodation. I only had 1 pet. Also, they did not deliver the promised amenities like dog toy treat etc. Only received a pair of towels for my 2 night stay. Charged an extra fee of $150 for “pet clean fee”

Leisure Pet

8/10

Excellent

06 Jul 2025

Susan

Clean room, dirty window looking out. Bottom sheet on bed is unable to be securely tucked in on sides and isn't long enough for the bed to the end..very annoying, but clean..great pillows. No refrigerator in room. Nice staff.

Leisure Self

10/10

Exceptional

05 Jul 2025

Kelsey

I enjoyed my stay at the property. Everything that I wanted to do was within walking distance. I would definitely recommend this property for anyone who is wanting a smooth stay with plenty of amenities.

Leisure Partner

10/10

Exceptional

01 Jul 2025

Nicholas

Great hotel & location!

Enjoyed my stay. Clean and convenient!

Business Self

10/10

Exceptional

30 Jun 2025

Brandon

The room was clean, and I had a great stay. Room service made sure my room was always clean as well!

Leisure Self

6/10

Pleasant

30 Jun 2025

Terri

Lots of construction around this narrow street area. Very used condition, dirty carpets, tiny rooms with no storage, sketchy area, front was out of coffee and condiments most of the time, very slow elevator.
Room amenities were alright and was clean, close to City Hall Park.

Leisure Partner

8/10

Excellent

19 Jun 2025

SAMUEL

Great location with proximity to Ground Zero and the Brooklyn Bridge.

10/10

Exceptional

17 Jun 2025

David

You get a clean good sized room and good basic service for a good price. Great staff. Area is great for cheap eats.Gym is small. It has enough equipment for a good workout as.long as there aren't more than 2-3 people.

10/10

Exceptional

16 Jun 2025

sugumar

Spacious room in downtown area

10/10

Exceptional

15 Jun 2025

Dragan

Very awesome spot .. and staff was great especially Eisa at front desk.. ty for early check in
Will be staying there again !

Business Self

10/10

Exceptional

09 Jun 2025

Yihai

Great place to stay in the financial district area.

Leisure Self

4/10

Poor

25 May 2025

Luis

Ran out of hot water on two separate days. Mirror fell off door. Shower door leaked all over the floor and nothing was done or said even though we complained about it for days.

Leisure Family

8/10

Excellent

23 May 2025

Jari

There was renovation going on, so the lobby was not that nice

Business Self

8/10

Excellent

20 May 2025

MARY ANNE

Bed
Was a bit soft and the room had an odd smell. Otherwise very nice and great value

8/10

Excellent

16 May 2025

Brian

There was no fitted sheet. The mattress was not fully covered by a sheet. It was exposed at about 6 inches at the foot of the bed.

Smaller than expected: \"European\"
Othwrwise not a bad stay. Great location for access to transit.

Leisure Family

8/10

Excellent

16 May 2025

Carmelo

The hotel was in a good location, but the street it is located on is one-way and small. The room was small, and the bed took up most of the real estate. there was no mini fridge in the room. I would stay again if it were a final option.

Leisure Family

10/10

Exceptional

05 May 2025

Lanica

I feel that reception can be friendlier when greeting or assisting guests. You'd have to come and talk to them before they can attend to you. There is less to none anticipation of guest needs. Especially to those who are not fluent in english, approaching the reception may be a little intimidating for them.

Leisure Family

8/10

Excellent

03 May 2025

Verified traveler

I had a terrible check in experience at this hotel.

Friends_and_family Family

2/10

Poor

02 May 2025

Joseph

I couldn’t stay in my room the first night due to a pipe busting in my room. This after my flight got delayed twice. I had go stay in a holiday inn which is not a near as nice as the aloft.

4/10

Poor

29 Apr 2025

Joelle

The shower leaked constantly after every shower, so we would have to ask for many towels to keep the floor from flooding. The bed in the room was not the same as what I booked and the room didn’t even have a fridge. The staff was okay, there was only friendly faces when we left the hotel. Area is great and near a lot of shopping spots, but difficult to locate for Ubers.

Leisure Friends

10/10

Exceptional

28 Apr 2025

Kristina

Cozy & Quiet Hotel

Great location near the Diageo office. The room was cozy and quiet!

Business

2/10

Poor

21 Apr 2025

Felicia

No bar used to store construction equipment. Unhelpful staff.

10/10

Exceptional

11 Apr 2025

Michael

Lovely

8/10

Excellent

09 Apr 2025

Guy

Great location

8/10

Excellent

07 Apr 2025

david

Wonderful property with great location. Staff was very friendly and helpful. Will stay again for sure

Leisure Partner

6/10

Pleasant

31 Mar 2025

Justin

There was mold all over my window that I couldn’t even see anything outside from my room

Leisure

8/10

Excellent

26 Mar 2025

Paul

Overall we would stay here again, but for a couple of points.
Firstly there's a lot of work in the street, and so a lot of scaffolding to duck and dodge.
Secondly there was a constant hum in the room. We turned off the A/c, to make sure it wasn't that. We thought that it may have been something associated with the building work going on in the street. But on further investigation, and going up to the top floor in the stairwell. It became obvious that the noise was coming from the roof of the hotel itself. Not sure if this is the Buildings A/c unit, or something else. But it was sending the vibration noise through the building.
We were on the 13th floor (of 17) and if we were to stay again, I'd want to be on the 10th floor or less, just to avoid the noise.

Leisure Family_with_children

10/10

Exceptional

20 Mar 2025

Manuel

Bed was amazing and it is at a perfect location.

Business Partner

2/10

Poor

18 Mar 2025

Latoya

Didn’t like it

Leisure Friends

10/10

Exceptional

16 Mar 2025

Sidney-Marie

Starting off was a little rocky as we were put into a smaller room than what we paid for. We spoke to front desk the first night and were not given any viable accommodations. Which was upsetting. The next morning, however, morning staff was more than accommodating and was able to fix the room issue which I appreciated. The area was clean, all staff nice and amazing. Loved the location.

Leisure Friends

8/10

Excellent

14 Mar 2025

Stephen

Good value. Great staff. Clean as can be.

Business_and_leisure Self

10/10

Exceptional

17 Feb 2025

Yelen

Shower was not clean.

Leisure Family

10/10

Exceptional

10 Feb 2025

Alex Fernando

Staff was amazing and took care of my needs each time and a grateful for their hard work. Would love to return and recommend this place to anyone who is looking for a place to stay.

Business_and_leisure Self

4/10

Poor

08 Feb 2025

ANKUR

Avoid at all costs

The hotel has a good accessibility. Room size is small. But the hospitality is totally gone for a toss. The manager Mr. Crystal Estepa fraudulently charged my credit card Rs.2500 more than a month after my stay was over, that too without any prior permission. Sadly when you travel back to other country there's no way you can recover your money. They wont accept money through pre paid travel cards. And once they make any payment through your credit card then God help you. They will store its entire info and charge you anytime after you leave the place even if you clear your dues.

Business

2/10

Poor

05 Feb 2025

Sherkenna

Stole my money!

2/10

Poor

30 Jan 2025

Tsion

It wasn’t that great

Business

10/10

Exceptional

30 Jan 2025

Elvis

Aloft was amazing for us. This is our second time visiting New York City and for the winter this hotel was perfect. Location, food, and most importantly the staff was amazing.

Leisure Partner

10/10

Exceptional

26 Jan 2025

Isaiah

Everything is just a good vibe
Plenty to do in and out !

Business_and_leisure Partner

10/10

Exceptional

15 Jan 2025

Laura Lane

Comfortable & Convenient

Staff was friendly & professional. Room was comfortable & in excellent condition.

Business

8/10

Excellent

12 Jan 2025

mark

What I needed.

Convenient location for my business trip. Room was a bit small but well equipped and clean. Front desk staff was very helpful and friendly

Business

10/10

Exceptional

12 Jan 2025

Anthony

Excellent

10/10

Exceptional

11 Jan 2025

Maria

Great hotel with really nice staff. Definitely a great area with a lot of options for dining, bars and walkable access to a lot of places. Would definitely recommend!

Leisure Family

10/10

Exceptional

08 Jan 2025

Rosetta

We were only here for 2 days but it was great!

Leisure Friends

10/10

Exceptional

06 Jan 2025

Simran

We stayed for Christmas. The location of the property is what stood out for me! It very accessible from and to other parts of the city! Also Valiesha is great!! :)

10/10

Exceptional

04 Jan 2025

Francisco

Perfect location, 3 subway lines are accessible with a very short walk. Lively neighborhood with a good variety of bars and restaurants. The room is well kept, the shower is very hot, the bed is comfortable. What I didn't like was the duvet and the bed sheets in general because they come undone too easily. The carpeting like most hotels turned my white socks gray, so bring slippers.

Leisure Partner

10/10

Exceptional

31 Dec 2024

Jayne

This is an excellent location. Although it is basic, it was exactly what we needed.

Leisure Family

10/10

Exceptional

27 Dec 2024

Elis

The area is very nice and close. It is close to the metro station. The room was very good and clean. The stuff was always kind and they helped us. Im gonna come again for sure.

Partner

6/10

Pleasant

26 Dec 2024

Angela

This hotel was somewhat below standards for any property under the Marriot brand. Our room was cold, complementary supplies were always out, and no bartender on staff either of the nights we stayed there. Would not recommend.