Name: Holiday Inn New York City Wall Street
Address: 51 Nassau Street, Downtown, 10038, US

Holiday Inn New York City Wall Street

New York Area - NY · United States

100 reviews shown

10/10

Exceptional

20 Jul 2026

Krishna

The stay was good, the location is perfect to connect with all the staff is friendly

Business

6/10

Pleasant

20 Jul 2026

Nicolás

Un hotel tanquilo pero muy bien ubicado

Partner

8/10

Excellent

16 Jul 2026

Kelli

I would definitely stay at this hotel again. My room keys never worked throughout my stay. When I first checked in the guest attendant said he would look into it, but when I came back it still was not working. At check in I had to go back down to the front desk 3 times before a worker came up to the room, they kept giving me new keys. Then when I got back around 1 am the door was still not fixed and i had to go down to the front desk twice just to get someone to come open the door. For me that's a safety issue as female having to stand outside my room just waiting and the key never working nor the door being fixed.

Self

10/10

Exceptional

16 Jul 2026

Michelle

Justine was amazing!!

Family

6/10

Pleasant

15 Jul 2026

Tom

I have stayed here before and it was the same as last time, a place to sleep and relax during the heat. It was definitely nothing more and it served its purpose. It’s a relatively cheap hotel for NYC, close to the subway, food options nearby, and even a bit of shopping. For me it’s a good budget hotel, if you weren’t planning on staying at the hotel much then this will be perfect for you.

My only gripe was that there was no refrigerator in the room or water. This would’ve made my stay much better, but wasn’t that much of a big deal.

Self

10/10

Exceptional

14 Jul 2026

Lloyd

Good stay, convenient to local train and transport. Staff very helpful

Friends

8/10

Excellent

12 Jul 2026

Dilli

The property is located in the heart of financial district and walking distance from many attractions like World Trade Center, Liberty island and Brooklyn Bridge.
Staff were helping.
Everything was good however The door luck system is annoying.
Thank you

Family_with_children

10/10

Exceptional

09 Jul 2026

Henry

The place is cozy and well situated.
Most of all, is the breakfast, option which was more than worth the price I paid 😀

Self

8/10

Excellent

08 Jul 2026

Ernesto

Good location. Staff helpful enough. Elevator had problems. Toilet had problems. Room was damp. Good breakfast, except the staff was overwhelmed post 4th of July and provided extremely slow service.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Jim

Very nice stay. Simple and nice. Staff was really great!

Friends

4/10

Poor

27 Jun 2026

juan

I mean is NY, everything is expensive

Family_with_children

8/10

Excellent

25 Jun 2026

Awesome place. Housekeeping didn't clean our room well one day. Ice maker is on the 3rd floor.

Self

4/10

Poor

23 Jun 2026

Anthony

Dirty. Tiny and there’s an indian restaurant attached. Very few people like Indian food. I know i hate it.

10/10

Exceptional

23 Jun 2026

crystal

Staff was friendly. Hotel was small, but perfect for one night

Self

8/10

Excellent

22 Jun 2026

Eric

Good location

4/10

Poor

22 Jun 2026

Jessica

Room was extremely small

Friends

2/10

Poor

20 Jun 2026

Kimberley

No parking on the property and no none tried to help us fine somewhere to park we had to park on the road and get up early 6:00am to move the car to prevent it from getting towed away. The towels were dirty the room was super small there was barley any walking space to move around the room.Did not get to eat breakfast because we were busy trying to look for parking

Partner

8/10

Excellent

20 Jun 2026

Jarrett

Breakfast was at attached restaurant and it was great. Room was two beds and tiny with tiny hallways. Felt very cramped. Ok stay, AC was finicky.

Family_with_children

8/10

Excellent

18 Jun 2026

Amarilis

Great location, many shops and restaurants. Super close to Brooklyn Bridge and 9/11 Memorial. Comfy bed and pretty cozy room.

Family_with_children

10/10

Exceptional

17 Jun 2026

Sumitkumar

I had a good stay, clean rooms, friendly staff and good location. Close to shops, water front and subway station

Self

8/10

Excellent

16 Jun 2026

John

Clean Room

Self

4/10

Poor

15 Jun 2026

Milagros

Lobby had a bad smell. For the price the hotel didn’t seem clean. There were old blood stains on our sheets. I called to please get them changed and it was not done. That’s disgusting. The shower was dirty, very tiny and uncomfortable.

Family

10/10

Exceptional

14 Jun 2026

Amollie

Rooms were clean, staff was friendly, close to some amazing attractions. Would stay here again!

Partner

10/10

Exceptional

11 Jun 2026

Carl

Great location. Loud air conspirin

4/10

Poor

03 Jun 2026

Cheryl

The bathroom had a terrible mildew smell that seeped out to the room, bathtub had hair on wall and corners of the tub and black hair found on clean towels.
As soon as you walk into the lobby the smell from the Indian restaurant inside hotel was overwhelming
Hotel staff at front desk were very friendly

Friends_and_family Family

2/10

Poor

03 Jun 2026

Tina

Stay away

8/10

Excellent

29 May 2026

Lily

The check-in process and staff was nice and helpful. The key cards tends to not work after a while. This happened a couple of times to me but, once you tell them, they are helpful in correcting the issue. The room was clean and good enough amenities. However, the shampoo/conditioner dispenser was not tightly sealed and some of the towels didn’t look as clean (didn’t use it). Also, if you’re looking for a comfortable pillow to sleep on, it’s not that comfy at all. The bed itself is comfy.

Self

4/10

Poor

29 May 2026

Amy

The staff was friendly, courteous and accommodating but the overall maintenance was really lacking. The toilet in our room did not flush correctly once the entire stay despite maintenance “checking it out.” The windows in our room were so filthy it made the whole room feel dingy. The front lights for the signage at the front lobby were never illuminated, even at night and people would stand at the front entrance smoking. Given the size of the entry, there was no way to avoid the smokers. Room was cleaned and kept up nicely but with the bathroom problems, size of the room and lack of other amenities, we would likely not return. The location was great for the hotel so it was disappointing that it lacked all around.

Family

6/10

Pleasant

28 May 2026

edmar

Horrible customer service, left my wallet at the hotel and they very rude about it!

Family

8/10

Excellent

26 May 2026

Marialeticia

My boyfriend and I had a very pleasant experience during our stay in the hotel and our visit to New York. The location was excellent and made it very convenient to reach all the places he wanted to see.

The room was very comfortable. It was not extremely large, but it had enough space for both of us to feel comfortable throughout our stay, and my boyfriend especially loved it. We also appreciated how peaceful it was at night, since there was no loud noise, which made it easy to rest and sleep well.

Another thing we noticed was that the guests were respectful of the building rules, especially the “No Smoking” policy inside the property. People who smoked did so outside on the street, which helped keep the environment clean and pleasant.

The hotel staff was also very welcoming, helpful, and professional. Even though we saw different employees at the front desk throughout our stay, every person we interacted with was kind and provided excellent customer service.

Partner

4/10

Poor

25 May 2026

Lawrence

We recently stayed at a Holiday Inn in New York City and had an overall pleasant experience. As is typical for accommodations in the city, the room was relatively small; however, the bed was notably soft and comfortable, allowing for a restful night’s sleep.

We appreciated the thoughtful amenities provided, including Dove shampoo, conditioner, body wash, hand soap, and lotion. The availability of early check-in was particularly beneficial, especially following our early flight. Additionally, the lobby offered a selection of snacks, and the freshly baked chocolate cookie was a delightful touch.

On the downside, the lobby itself was quite limited in size. As we were traveling with a large group, there was insufficient space for us to gather comfortably. Furthermore, while the front desk staff member was not especially warm in demeanor, she addressed our needs and requests in an efficient manner.

Overall, it was a comfortable stay with several commendable features. However, those traveling with larger groups may wish to consider the limited communal space available.

P.s. They do not provide breakfast even if it was listed on Expedia

Family_with_children

10/10

Exceptional

19 May 2026

Jackie

Will stay again

Self

10/10

Exceptional

19 May 2026

Jackie

great location etc

Self

10/10

Exceptional

18 May 2026

Adrian

During our stay, the staff were friendly and helpful. Especially with fixing some electrical issues we had in our room. They were able to fix it within hours once I had notified them. Great accomodation choice in the financial district.

Family

6/10

Pleasant

18 May 2026

Katherine

The room was functional. It was small and cramped. The person who checked us in was incredible unfriendly. She mumbled and seemed to be irritated by our presence. One evening we came back to the room and it smelled like cigarette smoke. The beds were comfortable and clean and that’s all I can say for the room. If all you need is an inexpensive place in lower Manhattan, then this is the place for you. Good luck!!

Friends_and_family Friends

10/10

Exceptional

15 May 2026

Imogen

Had a great time, room was clean, very nice area

Friends

8/10

Excellent

14 May 2026

Lily

The room was nice and spacey with the necessary amenities in the bathroom. Staff was helpful and welcoming. However, the thermostat in the room to adjust for the air conditioner was not easy to navigate. Location wise, it was convenient and close to restaurants, shops and transportation. The area though, especially at night, is questionable.

Self

4/10

Poor

01 May 2026

Bruno

Our first room was dirt, and besides a machine room that was extremely loud and made the wall literally shake. Not only that, but the room also had blood stains on the restroom walls. The did change our room upon my request. The first attendant who did our check-in was not friendly at all and seemed like she absolutely did not want to help. Further, every time we arrived back at the hotel, the access card to our room would not work, so I had to go back to the front desk and get a new one.

Family

6/10

Pleasant

29 Apr 2026

John

Talk about attitude of front desk staff who think they begrudgingly are doing you a favour. Some back to basics customer service training required for at least one individual we dealt with.

Partner

10/10

Exceptional

28 Apr 2026

Pamela

Nice hotel, very good location, wonderful staff

Partner

10/10

Exceptional

27 Apr 2026

Abiola

Hotel staff was nice and very pleasant. She found my credit card and kept it for me
She also gave me an upgraded room. Everyone who worked there was nice and pleasant, will be going back and referring friends and family

Family

10/10

Exceptional

27 Apr 2026

Leanne

All you really need is a clean and convenient place to sleep in NYC. Everything was great.

6/10

Pleasant

26 Apr 2026

Arthur

Yes, the food was fresh. The staff were friendly. And I was able to find places throughout the day with limited difficulty.

Self

2/10

Poor

26 Apr 2026

Claude

Le personnel est plutôt sympathique même si ça reste à la chaîne. Par contre les chambres sont horribles, c'est sale et vieux. La salle de bain était immonde avec des tâches de moisi sur la tapisserie...
Oui c'est \"bien placé\" mais vu le tarif et ce qui est proposé j'ai envie de dire \"heureusement\".

8/10

Excellent

25 Apr 2026

Mary E.

Clean room. Good location. The only suggestion is to have a Printed Listing of the TV channels in each room.

Self

4/10

Poor

19 Apr 2026

Michelle Eilleen

Old old old! Time to update at the rate you charged, room was gross carpet was original 20 plus years old, bathtub had rust, walls had scum it was gross

8/10

Excellent

16 Apr 2026

Medardo

Carpet in room needs replacement. Shower curtain too short. Water spills into bathroom floor and there is no drain.

Friends

6/10

Pleasant

16 Apr 2026

Rupesh Kumar Varma

The hotel is very small but kind staff !!

8/10

Excellent

13 Apr 2026

Courtney

We had a great stay at the Holiday Inn on Wall Street. The room was clean and well serviced. The only thing I wish they had was a mini fridge/microwave, as they mostly service travellers and we didn’t have anywhere to put leftover food for the next day. Overall, I would recommend this hotel for your stay!

Partner

6/10

Pleasant

12 Apr 2026

Michael

If your definition of a hotel is simply “a place to sleep,” then this place technically qualifies. Beyond that, it fails on almost every level.
Everything is extremely cramped—rooms, hallways, and elevators. The bathroom is especially problematic: it’s so small that anyone who isn’t very slim will struggle to close the door or shower comfortably. This should be clearly disclosed.
Amenities are lacking. There is no laundry service, which is a major inconvenience for longer stays.
Cleanliness is unacceptable. I found trash in the room on day one, and despite daily housekeeping for an entire week, it was never removed. On another occasion, staff left cleaning supplies behind in my room. That shows a serious lack of attention and professionalism.
The only reason I stayed was because the booking was prepaid—otherwise, I would have left on day one. This is not a cheap hotel, and at this price point, it is simply not worth it.
I will not return, and I strongly recommend others stay away. At best, this is a 1–2 star experience.

Family_with_children

8/10

Excellent

08 Apr 2026

Marc Andre

Great location, 5mins walk from world trade centre monument and the New York stock exchange. Rooms are a bit small but everything was clean.

8/10

Excellent

06 Apr 2026

Anna Melinna

Breakfast good

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Gurjot

Everything was good. No complaints

Partner

2/10

Poor

04 Apr 2026

Samantha

Our sheets were dirty and full of hair. Wet stains. Our comforter had makeup on it. When we told the front desk we were given 2 flat sheets to change ourselves and said that was all they would do. But not before they tried to convince me everything was cleaned with soap and water. We had to remove the dirty flat and fitted sheet, use 2 flat sheets to have something semi clean to sleep on. The next day when housekeeping did show, the same dirty comforter was provided.

Our bathroom was full of hair. They said “we can send someone to pick it up”.

We were given 2 towels for 2 adults.

Room had a keurig with 2 decaf and one regular pod. No fridge, only available for medications. No microwave. The reasoning is “they have a restaurant downstairs so we don’t need that”

Friends

6/10

Pleasant

01 Apr 2026

Donald

Room was clean. It was the smallest room I’ve ever stayed in. The toilet was broken and the shower was as small as a shower in an RV. The worst part was the noise from street level. We were 10 floors up but were kept awake for hours.

10/10

Exceptional

29 Mar 2026

Francisco

Would definitely go back. Great place and great people

Partner

10/10

Exceptional

25 Mar 2026

John

I stayed at the Holiday Inn New York City – Wall Street for four nights and had a great experience overall. The location is incredibly convenient—within walking distance to the World Trade Center and Battery Park, and about a 20-minute walk to Chinatown. It’s also very easy to access the subway from the hotel, which made getting around the city simple.

The staff were friendly and welcoming throughout our stay. The room was exactly what we needed—clean, comfortable, and well-maintained. The bed was especially comfortable, and the bathroom had everything we needed for a four-night stay.

Overall, it’s a solid choice if you’re looking for a clean, convenient, and comfortable place to stay in Lower Manhattan.

Partner

10/10

Exceptional

24 Mar 2026

STUDIO

Honestly this was the kindest group of people running this hotel. The gym could use weights, but that is my only qualm. Honestly, this is a very clean room with everything you need. Would absolutely stay again.

Self

10/10

Exceptional

23 Mar 2026

Danijela

Amazing location, staff were so nice and it was a great deal! Felt safe as a solo female traveller

Self

8/10

Excellent

20 Mar 2026

Annelone

Very small room and no room to put your luggage. Coffee machine was dirty. The hotel tried to charge my cc for extra night without informing me, despite I was eligible and confirmed for a late check-out. Location of the hotel is the best feature, close to cafes, restaurants and major attractions as well as the subway.

Friends

4/10

Poor

17 Mar 2026

Runa

Dirty and moldy room. Up all night because of lound noises from outside ( builing noises). Had to refresh card everytime we came to our room. Room smelt like strong smoke. Nice staff

10/10

Exceptional

16 Mar 2026

Mario

The room was clean, a bit small but convenient. There are lots of places to eat and visit around, also close to subway stations.

Partner

10/10

Exceptional

13 Mar 2026

Kristen

Staff were very accommodating! Convenient location as well. Rooms are a little tiny, but for the price it’s definitely worth it. Would definitely come back!

2/10

Poor

11 Mar 2026

Rachel

The pictures are deceiving and I question the reviews. The elevators rattle and one had not been inspected since 2021. The hotel linens were stained and the floors reeked of bleach yet it still did not appear to be clean.

Self

10/10

Exceptional

03 Mar 2026

Charles

Great room. Staff was very helpful. great location close to tons of great stuff. Plan to stay here again

Partner

10/10

Exceptional

02 Mar 2026

Resson

Staff was great

Business

8/10

Excellent

02 Mar 2026

Resson

Parking is an issue, but it is New York.

Business

10/10

Exceptional

24 Feb 2026

Ayako

Staff were super nice.

Partner

8/10

Excellent

23 Feb 2026

Hailey

Clean room, helpful staff, and great location. Overall a good experience!

Self

8/10

Excellent

21 Feb 2026

Adrian

La zona es excelente para arrancar a recorrer NYC. La estación de metro Fulton está a 2 cuadras. Hay locales de comida y un CVS al toque abiertos hasta tarde. El hotel es de habitaciones pequeñas, sin ningún lujo pero correctas para pasar la noche. No tiene desayuno, y un dato anecdótico,,las tablas de los inodoros son muy pequeñas, lo cual complica a la hora de su uso. Por el resto el baño brinda todo, jabón para mano, jabón y crema para el cuerpo, shampoo, crema de enjuague y papel tissue. Cuanta con una cafetera Keurig de cápsulas, las cual se proveen sin cargo junto a saquitos de té. Los colchones son un poco blandos, pero puede descansar bien. Las almohadas son mullidas y blanda, por lo que se acomodan a la necesidad del usuario. El personal es correcto. Varios hablan español. Pagué 1900 dólares final por 11 noches en febrero (2026). No se si es mucho o si está bien, ya que lo tuve que sacar de apuro porque previamente había sido estafado por Sonder/Marriot con una reserva.

Family_with_children

10/10

Exceptional

17 Feb 2026

Gabriela

Perfect place to stay!!! I have amazing days.
Very cozy, nice, clean and of course the staff amazing.

Partner

10/10

Exceptional

16 Feb 2026

Faisal

It was perfect

8/10

Excellent

11 Feb 2026

Kristin

Staff are good and room is fine

Business

8/10

Excellent

11 Feb 2026

Shahan

Great location right on Wall Street 10 min walk to Brooklyn bridge. 5 min walk to subway station which links you to the whole of NYC. Good room enough space for two people. Complimentary water on arrival which is a great touch. Elevators take a while to come however not a major issue. Get what you paid for would definitely stay at the same hotel again. Reception staff are smiley and friendly and always there to help. Deposit of about $70 is taken when you check in which isn’t mentioned anywhere when booking the hotel however if the room is fine when leaving staff stated you get the deposit back in a few working days.

Partner

6/10

Pleasant

11 Feb 2026

Erica

Very small room, the toilet would only flush half the time and that was when you help the handle down. Went to the desk to let them know and the maintenance man showed up said oh it’s fine and left. No fridge or microwave. Had lots of other fees that had to be paid upon arrival even though we booked and paid online.

Leisure Family

10/10

Exceptional

31 Jan 2026

Daniel

Easy check-in. Nice room. Overall great

2/10

Poor

27 Jan 2026

Kasan

The room was disgustingly dirty, rust in the tub where I did not even want to step into,

10/10

Exceptional

26 Jan 2026

Eric

I had a very late check-in, due to my flight being delayed, but the staff was very helpful and accommodating.

Leisure Self

6/10

Pleasant

24 Jan 2026

Kayla

The room was clean it wasn’t the nicest hotel we didn’t have a view but the complimentary waters were nice and overall it was okay the area wasn’t anything special

Leisure Partner

6/10

Pleasant

21 Jan 2026

Evelyn

Breakfast was not included but offered from Indian restaurant connected to lobby.

Friends_and_family Family

6/10

Pleasant

19 Jan 2026

Stephanie

The room was clean, but the internet and television were not working for the first 24 hours. The safe was broken, we couldn't use it & the maintenance man couldn't fix it. We got stuck in the elevator where the doors wouldn't open on the seventh floor, thankfully we're able to go back down and use the stairs.

6/10

Pleasant

15 Jan 2026

Lisa

Upon arrival, Toilet paper in toilet (making me think the toilet was not cleaned), dirt and hair in the shower, front room entry not vacuumed, stains on window coverings.

10/10

Exceptional

14 Jan 2026

Ronald

The efficiency, cleanliness, good location, and manners were all impeccable

Leisure Family

2/10

Poor

12 Jan 2026

Simone

The lady at the front deskt was so rude all the days I had stayed at the hotel.

Leisure Family

10/10

Exceptional

12 Jan 2026

Keviyana

I was really worried before check in based off some of the reviews, but our hotel was clean—yes it’s smaller but that’s NY for you. Most of the staff was really friendly. There was a charge when we checked in that I was confused about but hoping to get that money returned . There is a slight smell when turning on the heat/ air but other than that, it’s totally fine! In the middle of the financial district and close to Wall Street. Would stay again!! And they keep your bags even after checkout incase you have extra time before a flight!

2/10

Poor

11 Jan 2026

Devin

When I arrived, the first room they have smelled really smelled. It smelled like strong marijuana. There was a plastic bag wrapped around the smoke detector. The front desk person gave me an attitude when I requested another room. They finally gave me another room. The new room had lots of mold in the bathroom. I will never go to this hotel or recommend this hotel ever.

Leisure Family_with_children

10/10

Exceptional

08 Jan 2026

Jaxon

Staff was very nice

Leisure Self

10/10

Exceptional

08 Jan 2026

Yvonne

Nice View on the 16 floor, everything clean, walkable to all Wall Street and the staff very nice.

Leisure Family

10/10

Exceptional

05 Jan 2026

Marleni

One of the best place to saty, its on the middle of the al the places to do tourism, shopping, restaurants... I recommend this place

4/10

Poor

03 Jan 2026

Jesper

The room felt old and unmaintained. Heating was very bad. Didn't look like the pictures.

Reception staff was very stressed, and not happy to work.

Best in the hotel was the breakfast lady and the location

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Heather

The staff seemed annoyed by the public/customers. Customer service was not their priority.

The room had a garbage odor upon entrance, which was most likely due to the garbage in the alley. When pulling the shades to from off the scent and view, it revealed that the shades were broken.

The wallpaper was damaged the headboard fabric was dirty.

So customer service and small updates to the room would have improved this experience.

Leisure Family

10/10

Exceptional

02 Jan 2026

Juan Jose

Muy buena habitación, fuimos en incierto y siempre estaba caliente. personal amable, nos daban snacks cada que pasábamos por la recepción. Muy buen restaurante indio en el primer piso , recomendada la comida

Partner

4/10

Poor

01 Jan 2026

lisa

Unhelpful staff, painting and decorating occurring in hallways and lifts meaning entryways were overcrowded, no prior mention of road closures and mass disruption outside the hotels front door due to Mandani inauguration, lift malfunctioned whilst I was in it and I had a non response from staff when I informed them.

Leisure Partner

2/10

Poor

30 Dec 2025

Max

The rooms are extremely small and dirty.

Leisure Partner

6/10

Pleasant

29 Dec 2025

Will

The condition of the rooms wasn’t great. And the TV was fairly faulty

Leisure Family

4/10

Poor

28 Dec 2025

Melissa

Rooms are tiny! Don’t expect much because you won’t be getting much from this hotel. I understand it’s a budget hotel for New York but you can get better I wouldn’t stay again nor recommend it. Rooms are old and run down and when I say tiny I mean tiny just about hung coats in the wardrobe and no space to open a suitcase. If your a single traveler and have low expectations then it’s for you but anyone with kids avoid this hotel. Don’t bother paying extra for breakfast you get given a $17 dollar voucher to spend in the restaurant next door it’s not worth paying for

Leisure Family

4/10

Poor

27 Dec 2025

Elvia Naciely

The staff were not friendly and bad housekeeping.

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Tanner

The king rooms with patios could use a fridge. Had no way of keeping food and drinks cold other then sticking them outside on the balcony

Leisure Self

10/10

Exceptional

26 Dec 2025

ketchia

Rooms very clean 👌
Hotel staff respectful and very resourceful.

Leisure Self

6/10

Pleasant

24 Dec 2025

Maryam

All the front staff were great, very pleasant and welcoming. The housekeeping needs improvement, the restroom was not cleaned at all the first day and on the second day it was semi cleaned. Fresh towels were left on the sink. By 3rd the floor and pot were dirty.

Leisure Self