Holiday Inn New York City Wall Street

United States , New York Area - NY
DOWNTOWN, 51 Nassau Street
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100 reviews shown

4/10

Poor

17 Mar 2026

Runa

Dirty and moldy room. Up all night because of lound noises from outside ( builing noises). Had to refresh card everytime we came to our room. Room smelt like strong smoke. Nice staff

10/10

Exceptional

16 Mar 2026

Mario

The room was clean, a bit small but convenient. There are lots of places to eat and visit around, also close to subway stations.

Partner

10/10

Exceptional

13 Mar 2026

Kristen

Staff were very accommodating! Convenient location as well. Rooms are a little tiny, but for the price it’s definitely worth it. Would definitely come back!

2/10

Poor

11 Mar 2026

Rachel

The pictures are deceiving and I question the reviews. The elevators rattle and one had not been inspected since 2021. The hotel linens were stained and the floors reeked of bleach yet it still did not appear to be clean.

Self

10/10

Exceptional

03 Mar 2026

Charles

Great room. Staff was very helpful. great location close to tons of great stuff. Plan to stay here again

Partner

10/10

Exceptional

02 Mar 2026

Resson

Staff was great

Business

8/10

Excellent

02 Mar 2026

Resson

Parking is an issue, but it is New York.

Business

10/10

Exceptional

24 Feb 2026

Ayako

Staff were super nice.

Partner

8/10

Excellent

23 Feb 2026

Hailey

Clean room, helpful staff, and great location. Overall a good experience!

Self

8/10

Excellent

21 Feb 2026

Adrian

La zona es excelente para arrancar a recorrer NYC. La estación de metro Fulton está a 2 cuadras. Hay locales de comida y un CVS al toque abiertos hasta tarde. El hotel es de habitaciones pequeñas, sin ningún lujo pero correctas para pasar la noche. No tiene desayuno, y un dato anecdótico,,las tablas de los inodoros son muy pequeñas, lo cual complica a la hora de su uso. Por el resto el baño brinda todo, jabón para mano, jabón y crema para el cuerpo, shampoo, crema de enjuague y papel tissue. Cuanta con una cafetera Keurig de cápsulas, las cual se proveen sin cargo junto a saquitos de té. Los colchones son un poco blandos, pero puede descansar bien. Las almohadas son mullidas y blanda, por lo que se acomodan a la necesidad del usuario. El personal es correcto. Varios hablan español. Pagué 1900 dólares final por 11 noches en febrero (2026). No se si es mucho o si está bien, ya que lo tuve que sacar de apuro porque previamente había sido estafado por Sonder/Marriot con una reserva.

Family_with_children

10/10

Exceptional

17 Feb 2026

Gabriela

Perfect place to stay!!! I have amazing days.
Very cozy, nice, clean and of course the staff amazing.

Partner

10/10

Exceptional

16 Feb 2026

Faisal

It was perfect

8/10

Excellent

11 Feb 2026

Kristin

Staff are good and room is fine

Business

8/10

Excellent

11 Feb 2026

Shahan

Great location right on Wall Street 10 min walk to Brooklyn bridge. 5 min walk to subway station which links you to the whole of NYC. Good room enough space for two people. Complimentary water on arrival which is a great touch. Elevators take a while to come however not a major issue. Get what you paid for would definitely stay at the same hotel again. Reception staff are smiley and friendly and always there to help. Deposit of about $70 is taken when you check in which isn’t mentioned anywhere when booking the hotel however if the room is fine when leaving staff stated you get the deposit back in a few working days.

Partner

6/10

Pleasant

11 Feb 2026

Erica

Very small room, the toilet would only flush half the time and that was when you help the handle down. Went to the desk to let them know and the maintenance man showed up said oh it’s fine and left. No fridge or microwave. Had lots of other fees that had to be paid upon arrival even though we booked and paid online.

Leisure Family

10/10

Exceptional

31 Jan 2026

Daniel

Easy check-in. Nice room. Overall great

2/10

Poor

27 Jan 2026

Kasan

The room was disgustingly dirty, rust in the tub where I did not even want to step into,

10/10

Exceptional

26 Jan 2026

Eric

I had a very late check-in, due to my flight being delayed, but the staff was very helpful and accommodating.

Leisure Self

6/10

Pleasant

24 Jan 2026

Kayla

The room was clean it wasn’t the nicest hotel we didn’t have a view but the complimentary waters were nice and overall it was okay the area wasn’t anything special

Leisure Partner

6/10

Pleasant

21 Jan 2026

Evelyn

Breakfast was not included but offered from Indian restaurant connected to lobby.

Friends_and_family Family

6/10

Pleasant

19 Jan 2026

Stephanie

The room was clean, but the internet and television were not working for the first 24 hours. The safe was broken, we couldn't use it & the maintenance man couldn't fix it. We got stuck in the elevator where the doors wouldn't open on the seventh floor, thankfully we're able to go back down and use the stairs.

6/10

Pleasant

15 Jan 2026

Lisa

Upon arrival, Toilet paper in toilet (making me think the toilet was not cleaned), dirt and hair in the shower, front room entry not vacuumed, stains on window coverings.

10/10

Exceptional

14 Jan 2026

Ronald

The efficiency, cleanliness, good location, and manners were all impeccable

Leisure Family

2/10

Poor

12 Jan 2026

Simone

The lady at the front deskt was so rude all the days I had stayed at the hotel.

Leisure Family

10/10

Exceptional

12 Jan 2026

Keviyana

I was really worried before check in based off some of the reviews, but our hotel was clean—yes it’s smaller but that’s NY for you. Most of the staff was really friendly. There was a charge when we checked in that I was confused about but hoping to get that money returned . There is a slight smell when turning on the heat/ air but other than that, it’s totally fine! In the middle of the financial district and close to Wall Street. Would stay again!! And they keep your bags even after checkout incase you have extra time before a flight!

2/10

Poor

11 Jan 2026

Devin

When I arrived, the first room they have smelled really smelled. It smelled like strong marijuana. There was a plastic bag wrapped around the smoke detector. The front desk person gave me an attitude when I requested another room. They finally gave me another room. The new room had lots of mold in the bathroom. I will never go to this hotel or recommend this hotel ever.

Leisure Family_with_children

10/10

Exceptional

08 Jan 2026

Jaxon

Staff was very nice

Leisure Self

10/10

Exceptional

08 Jan 2026

Yvonne

Nice View on the 16 floor, everything clean, walkable to all Wall Street and the staff very nice.

Leisure Family

10/10

Exceptional

05 Jan 2026

Marleni

One of the best place to saty, its on the middle of the al the places to do tourism, shopping, restaurants... I recommend this place

4/10

Poor

03 Jan 2026

Jesper

The room felt old and unmaintained. Heating was very bad. Didn't look like the pictures.

Reception staff was very stressed, and not happy to work.

Best in the hotel was the breakfast lady and the location

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Heather

The staff seemed annoyed by the public/customers. Customer service was not their priority.

The room had a garbage odor upon entrance, which was most likely due to the garbage in the alley. When pulling the shades to from off the scent and view, it revealed that the shades were broken.

The wallpaper was damaged the headboard fabric was dirty.

So customer service and small updates to the room would have improved this experience.

Leisure Family

10/10

Exceptional

02 Jan 2026

Juan Jose

Muy buena habitación, fuimos en incierto y siempre estaba caliente. personal amable, nos daban snacks cada que pasábamos por la recepción. Muy buen restaurante indio en el primer piso , recomendada la comida

Partner

4/10

Poor

01 Jan 2026

lisa

Unhelpful staff, painting and decorating occurring in hallways and lifts meaning entryways were overcrowded, no prior mention of road closures and mass disruption outside the hotels front door due to Mandani inauguration, lift malfunctioned whilst I was in it and I had a non response from staff when I informed them.

Partner

2/10

Poor

30 Dec 2025

Max

The rooms are extremely small and dirty.

Leisure Partner

6/10

Pleasant

29 Dec 2025

Will

The condition of the rooms wasn’t great. And the TV was fairly faulty

Leisure Family

4/10

Poor

28 Dec 2025

Melissa

Rooms are tiny! Don’t expect much because you won’t be getting much from this hotel. I understand it’s a budget hotel for New York but you can get better I wouldn’t stay again nor recommend it. Rooms are old and run down and when I say tiny I mean tiny just about hung coats in the wardrobe and no space to open a suitcase. If your a single traveler and have low expectations then it’s for you but anyone with kids avoid this hotel. Don’t bother paying extra for breakfast you get given a $17 dollar voucher to spend in the restaurant next door it’s not worth paying for

Leisure Family

4/10

Poor

27 Dec 2025

Elvia Naciely

The staff were not friendly and bad housekeeping.

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Tanner

The king rooms with patios could use a fridge. Had no way of keeping food and drinks cold other then sticking them outside on the balcony

Leisure Self

10/10

Exceptional

26 Dec 2025

ketchia

Rooms very clean 👌
Hotel staff respectful and very resourceful.

Leisure Self

6/10

Pleasant

24 Dec 2025

Maryam

All the front staff were great, very pleasant and welcoming. The housekeeping needs improvement, the restroom was not cleaned at all the first day and on the second day it was semi cleaned. Fresh towels were left on the sink. By 3rd the floor and pot were dirty.

Leisure Self

8/10

Excellent

21 Dec 2025

Olga

It was a nice stay.
The room was spacious.
Walking distance from everything.
I would stay there again.

4/10

Poor

19 Dec 2025

Matthew

Not up to standards. The room was not clean (hair all over the bed, chips on the carpet, and garbage in the drawers). This is an immediate reason not to recommend. Location is great, but could be more secure with the key access for the lobby/elevator like many other hotels. Other hotels in the area are a much better choice.

10/10

Exceptional

19 Dec 2025

Danielle

Always a great time at this place

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Lisa

Great location. Clean rooms. Friendly and helpful staff.

Leisure Family

10/10

Exceptional

18 Dec 2025

Matthew

it was clean, easy and seamless - I will stay here all the time.

4/10

Poor

17 Dec 2025

Dae Chul

Water was very weak for the washroom.

10/10

Exceptional

15 Dec 2025

Alexandra

Clean, nice staff, nice location and great value for money

Leisure Partner

8/10

Excellent

14 Dec 2025

Rupali

Looks good but too small rooms

8/10

Excellent

14 Dec 2025

Joseph

Staff

Leisure Family

4/10

Poor

11 Dec 2025

Orlando

Window in room had a really bad draft, it was below 30 degrees outside that night so the bathroom felt like a fridge.

I did not inform the front desk, after how i witnessed them respond to several other hotel guests in the lobby while waiting for my room to be ready.

Business

8/10

Excellent

10 Dec 2025

Jose

Room was small. That’s the only problem but great service and location. Will do it again ? Yes

Thanks

Leisure Family

4/10

Poor

10 Dec 2025

Michael

The staff was fine - zero complaints about the staff. The towels and linens were clean. The room itself can best be desribed as run-down and uncomforable. The single chair in the room was uncomfortable and beat, including cracked upholstery. There was no desk or table, just 1 weird shelf which was too high for the beat chair. The mattress was uncomfortable as it was used up around the edge and too soft. When the room was cleaned after one night, there was no longer a top sheet on the bed. The walls were stained and in disrepair. The shower curtain was too short for the shower and stained around the bottom. Even if it was clean, it did not look clean.

Leisure Partner

2/10

Poor

10 Dec 2025

Laura

Horrible costume service!! The front desk lady with the braids sucks (mi card keys didn’t work and she never give me a keys until I get a manager) Dirty rooms, dirty carpets!!! Coffe pot broken and shower gel bottle empty .. I will never 👎 recommended it to anyone!!

Leisure Family

2/10

Poor

08 Dec 2025

samantha

I had no hot water the entire stay. I let the front desk know and multiple times I was told it would be resolved but it never was. Additionally, the room was not clean when I arrived as evidenced by the bed not being made, towels were still on the floor, and trash not emptied. The staff told me to leave for an hour and return later. I had arrived at 3:30 and check in was at 3:00, which would have given them time to get my room prepared

Leisure Friends

10/10

Exceptional

07 Dec 2025

IRVIN

Excelente ubicacion

2/10

Poor

06 Dec 2025

Daniel

Room was extremely dirty - cockroaches in the bathroom

Business Family

6/10

Pleasant

05 Dec 2025

Grover

The TV was unwatcheable - glitchy satellite feed.
The wifi took about an hour before it would connect to my phone or computer.
There was no hot water the second morning I was there - had to wait 30 minutes after I called the desk.
Staff was super friendly and super helpful. Room was decent.

Business

4/10

Poor

05 Dec 2025

Somnang

The room felt negleted, after a shower the floor was flooded with water, wall was dirty with small black spot. The staff was very nice, is a good spot because is about 20 minute from all the activities that we wanted to do

Leisure Family

10/10

Exceptional

04 Dec 2025

Ricky

Great Customer Service and Clean!

Leisure Family

10/10

Exceptional

03 Dec 2025

Matthew

great, easy, and clean

8/10

Excellent

03 Dec 2025

Kailasam

Clean room, they cleaned the rooms every day. Front desk staff will friendly. We had no breakfast. But the location was so convenient it was easy finish breakfast and diner meals.

Leisure Partner

10/10

Exceptional

03 Dec 2025

María

All good. Hot water. Good preassure. Comfy bed. Spaceful. Not too much light but acceptable.

Leisure Partner

10/10

Exceptional

03 Dec 2025

Anne-Louise

The room, bed and bathroom were comfortable for myself and teenage son for 9 nights in New York, travelling from Australia. Central location close to subway, shops, convenience stores and 9/11 memorial and museum, ferry to Statue of Liberty, Century 21, H&M, Sephora, GAP etc. Room is on the smaller size but you would be hard pressed to find such a great spot and so reasonably priced. Highly recommend to anyone travelling to New York looking for a good value hotel, central location and a comfortable bed to sleep.

10/10

Exceptional

01 Dec 2025

JENNIFER

We stay here when visiting our daughter that is attending Pace university it’s a great location at a great price

Leisure Partner

10/10

Exceptional

30 Nov 2025

Monica

Excelente ubicación cerca de varias estaciones de Subway zona tranquila

Friends_and_family Family

4/10

Poor

30 Nov 2025

Jaime

The room was not clean enough, is very important

Leisure Family

6/10

Pleasant

26 Nov 2025

Steve

Should check all the amenities working properly before checking in a guest. Shower drain was blocked then toilet was blocked. Reception never advised that if I book breakfast 24 hours prior than I at GBP 12.50 instead of GBP 18.50. Breakfast buffet food is not great. Hash brown are hard, sausages have been there for a whole food I’d me great. Only juice, coffee, croissant is okay.

Leisure Family

10/10

Exceptional

24 Nov 2025

Shirley

Very great location. 100% recommended.

Leisure Family

6/10

Pleasant

24 Nov 2025

Isobel

Staff were lovely, always someone to welcome you in. Breakfast bars and sweet treats in reception all at all times, a great touch. Room were not well maintained - carpet needed a vacuum, pillows absolutely dreadful but were described as firm, they were very soft and very flat. Bits of black mould in the bathroom. No where to store luggage as the room was so small (expected for nyc). Overall, a good place to stay if just looking to bed down for the night, no frills, very bog standard. Location was great for the subway, 9/11 memorial, oculus and WTC.

Friends_and_family Family

6/10

Pleasant

24 Nov 2025

Wing Fai

breakfast taste bad and tea need to pay additional fees.

Business

8/10

Excellent

23 Nov 2025

Jose

Thx you

10/10

Exceptional

23 Nov 2025

Elizabeth

Excellent service, great experience at checking in and out too. Great location also.

Leisure Family

2/10

Poor

22 Nov 2025

Brian

I was asked to put a security deposit down of approximately

2/10

Poor

22 Nov 2025

Kara

DO NOT STAY HERE UNDER ANY CIRCUMSTANCES. Do not let the mixed reviews convince you it might be okay- it is not. Listings inaccurate. Had to check out 4 days early due to inaccurate listing losing thousands of dollars. Hotels.com called and IHG corporate got involved but hotel staff terrible and would do nothing to help. Will never stay at an IHG property again that’s how horrendous this experience was. They leave little responses on reviews that are meaningless they do not care about their customers at all. Trust me!

Business

2/10

Poor

21 Nov 2025

MUANA

The worst experience I have had in a hotel…! I’m jut gonna to leave it like that 😡😡

8/10

Excellent

17 Nov 2025

Josh

Staff was great

Leisure Friends

8/10

Excellent

17 Nov 2025

Chandler

Staff was great, convenient location.

Leisure Family

8/10

Excellent

16 Nov 2025

Madeline Dollano

The size of the room is quite small but the hotel location is the best!

Leisure Family

6/10

Pleasant

14 Nov 2025

Lois

The hotel is in a great location which made our stay convenient but the rest of the experience was disappointing, the hotel is a little outdated. There was a strong unpleasant smell coming from the kitchen downstairs to our room on the second floor, reception disregarded our concerns and didn’t offer any solutions and hung up the phone in an unprofessional manner.

Leisure Friends

10/10

Exceptional

11 Nov 2025

Richard

Justine and the staff at the hotel are amazing! Super friendly and always helpful. Very friendly and a great location!

Leisure Friends

8/10

Excellent

10 Nov 2025

Franjo

Good hotel, nice people, great location

Business_and_leisure Partner

8/10

Excellent

10 Nov 2025

Steven

great location and covincence

Leisure Family

10/10

Exceptional

10 Nov 2025

Keston

The room was definitely good for the price. The room was far from dirty but just not quite spotless. The bathroom was very clean. What made this experience super awesome for me was the staff. They were super nice and very helpful. They went the extra mile to ensure my stay was comfortable. Even before and past checkout.

Leisure Family

10/10

Exceptional

09 Nov 2025

Ruby

Very convenient location. Room was clean and quiet. Staff were friendly.

8/10

Excellent

09 Nov 2025

Kimberlee

The staff was amazing super friendly and every evening I came back my room was clean! Would definitely stay there again.

Friends_and_family Family

6/10

Pleasant

08 Nov 2025

Jeffery

Smallest shower ever, bathroom window drafty and cable TV barely worked.

Business Self

8/10

Excellent

06 Nov 2025

Nallely

Convenient option near Wall Street.
Although we didn’t have a fridge or a microwave in the room.

Leisure Self

6/10

Pleasant

06 Nov 2025

sushil

The staff was very helpful and very courteous. But the room, the lobby and all of the facilities need a upgrade. The rooms were clean. The place needs a serous make over.

Business

8/10

Excellent

03 Nov 2025

Oliver

Everything was good! Just a few bad points with the restroom fan that didn’t work. Other than that no issues

2/10

Poor

03 Nov 2025

Aidan

Room was not clean. No fitted sheets. Bathroom floor was dirty.
No air conditioning. Heat smelled like mold.
Had to get a new keycard every time I wanted into my room. NOT a $1000 hotel room.

10/10

Exceptional

30 Oct 2025

Hermon

Clean room and nice staff

2/10

Poor

30 Oct 2025

DANIEL

The room was dirty. There’s mold in the shower. The light fixtures, barely work and are broken. Without notifying us, they entered the room to install a new phone. We had a do not disturb sign on the door and that’s very disrespectful. They should notify the tenants. The phone was definitely broken and needed replaced, but we are required to have notice in our space. Everything felt dirty. The staff was pretty nice though.

Leisure Family

10/10

Exceptional

25 Oct 2025

ANTHONY EDWARD

Friendly staff who helped whenever possible.

Leisure Family

2/10

Poor

15 Oct 2025

Yadwinder

I’m an IHG member, and this was the worst Holiday Inn I’ve stayed at. The room was very dirty, exhaust fans didn’t work, and the sink was blocked. The air conditioner had fungus, and turning on the heat made the room smell terrible. The coffee machine was filthy, the shower curtain too short, and no breakfast was provided. For the high price, the condition and cleanliness were extremely disappointing.

Leisure Family

4/10

Poor

15 Oct 2025

Verified traveler

Customer service is not a strong trait of this property. The building is little aged so are the rooms. They’re clean but not the cleanest. It a decent place to crash at for your stay but that’s all and too expensive for just that. Twice our keys stopped working and had to get them rewritten. There is a coffee machine in the room but it looked like it hadn’t been cleaned in a while.

4/10

Poor

12 Oct 2025

Bryan Denise

Suboptimal customer service, dirty hallways, pink mold in bathrooms. No ice machine or microwaves onsite. Don’t stay here if you have a family.

Friends_and_family Family

4/10

Poor

09 Oct 2025

Perlene

The room was never vacuumed before or during our stay. The bathroom was dirty with pink mold evident in the shower.

Leisure Family

6/10

Pleasant

09 Oct 2025

Simone

Stayed for 2 nights. Comfortable beds and pillows. Not very clean- actually dingy, not necessarily dirty. Huge dead cockroach in the hallway outside our room, just ick. Zero security, anyone could walk right in. Zero views, faced another building. The location was ok, walking distance to Wall Street, Brooklyn Bridge, Oculus. Wouldn’t stay again.

4/10

Poor

08 Oct 2025

Paul

I think the room rate was too pricey for what we get. While the reception staff are ok, the housekeeping team need to step up, we had to ask them a few times to change towels and empty the rubbish bins. We only had our room cleaned properly the day before we checked out.The hotel itself is an old tiny building, the room is small, shower is alright. The location is lower Manhattan - walking distance to FIDI, Wall St, Battery Park, 9/11 memorial, trains, Brooklyn bridge. Plenty of cheap eats nearby.

Leisure Family

6/10

Pleasant

08 Oct 2025

Deborah

Price was low but there was no fridge, fan didn’t work in bathroom Shower had good water pressure and was clean.

Leisure