New York Marriott Downtown

United States , New York Area - NY
NEW YORK, 85 West St
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100 reviews shown

10/10

Exceptional

16 Mar 2026

Shamekia

Staff was top notch- had a run in with Uber Eats, they gave my food to the wrong person at my hotel, but I was able to deal with that…did not take advantage of laundry but I wish I would have…

Family_with_children

6/10

Pleasant

16 Mar 2026

David

Clean. Restaurant was average at best. Amenities in room limited and Guest Wi Fi didn’t work.

Self

10/10

Exceptional

15 Mar 2026

Tara

Great location. Rooms for nyc were great size.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Asunta Verónica

Excellent customer service

Family_with_children

6/10

Pleasant

22 Feb 2026

Sonia

Room is perfect other than condensation which obstructed the river room upgrade I paid for. Issues- 1) Valet-bellman was on break at 1:30 pm when we arrived, which led to issues of parking on the street and front desk holding my keys. 2) $2 Expedia breakfast cards were not filled out upon arrival and they made me dig out my Expedia reservation to show I had breakfast included the next morning at the front desk and we stood there while she hand wrote out the dates for 3 nights- a total of 6 cards and it was annoying to say the least. 3) DESTINATION FEE is awful plan and was very confusing and ridiculous. I was told I had $20 to use at Bill's Burger or West Bar on site and this would be taken off my bill. NO- I was charged the destination fee as Expedia had said on the statement, but this fee is more like a country club restaurant payment that you HAVE to pay the Destination Fee, but you can use toward food and drink if you remember/can organize . 4) Lastly, as we left very early before 6 am, we were told the parking lot was \"right across the street\" and we could retrieve our car there, that someone is always there. No parking lot right across the street. It's across the street and then to the right across the street. Just more annoying stuff. I spent so much time communicating with the front desk. I had thought this would be our hotel, which is at a convenient location for our travel that way a few times a year, but I don't know if I will be back. Too many annoyances.

10/10

Exceptional

21 Feb 2026

Mustafa

Amazing room, the view was amazing the staff was great. I would definitely stay again.

10/10

Exceptional

18 Feb 2026

Jeanette

Staff is absolutely AMAZING! Great accommodations! Room was spotless! Spectacular VIEW! 10/10
Definitely stay there again!

Family

10/10

Exceptional

24 Jan 2026

jennifer

Friendly staff, great location, spacious and well appointed room...would book again!

Leisure Partner

10/10

Exceptional

22 Jan 2026

Milagro

Clean very good,

Leisure Family

10/10

Exceptional

11 Jan 2026

Andrew

Clean room, great staff and facilities

Leisure Family

10/10

Exceptional

09 Jan 2026

Patricia

The best place to stay with my kids, best bed, lot of space compare to others hotels

Leisure Family

10/10

Exceptional

08 Jan 2026

Hamlet

Shops nearby

Leisure Family

8/10

Excellent

05 Jan 2026

Paul Robert

Clean room and service

Leisure Family

2/10

Poor

04 Jan 2026

Dogukan

The front desk staff was not very helpful, and their responses felt unprofessional. The air conditioning panel was broken at first, though it was fixed later. We had to wait nearly 30 minutes for the elevator, and the TV wouldn’t connect to my phone. Overall, the service was disappointing. The only positive aspects were the view and the housekeeping staff, who were polite and efficient.

10/10

Exceptional

01 Jan 2026

Kayla

Staff was excellent. Very clean, in a safe area. Easy access to the subway. Close to the Satue of Liberty.

Family

10/10

Exceptional

01 Jan 2026

Sharon

Clean room, comfy bed, great location! Was also able to check in early which was great!

Family

10/10

Exceptional

01 Jan 2026

SHEILA

The staff was very attentive and responsive. Clean rooms.

Family

10/10

Exceptional

31 Dec 2025

Alexander

Yes

Leisure

4/10

Poor

31 Dec 2025

William

Overpriced, cramped rooms, slow counter service, extremely slow elevators to the point where we had to take the stairs more than once (from 17th floor). Inconvenient elevators: at least one elevator does not go to the 17th floor. Odd.

What was lacking: complimentary coffee in the morning.

10/10

Exceptional

28 Dec 2025

Lahka

Really enjoyed the hotel. Location was great. Easy to access subway.

10/10

Exceptional

28 Dec 2025

Crystal

The room was clean, staff always kind, location was phenomenal (subways close & many attractions nearby). The only thing we would’ve loved is a microwave to reheat any leftovers from our meals and a wash & fold laundry service or a laundromat for those of us staying a week or more.

However, overall it was a fantastic hotel. The housekeeping staff was very helpful/kind as well. Thank you for a great stay!

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Diorgys

Excellent

Leisure Family

10/10

Exceptional

26 Dec 2025

Andrea

Great service

Leisure Family

10/10

Exceptional

25 Dec 2025

Brenda

Staff was friends and the hotel was very clean. The financial district is a very nice place to stay.

Leisure Family_with_children

8/10

Excellent

23 Dec 2025

Darren

Local shops nearby. Walking was around 5 min.

Friends_and_family Family

8/10

Excellent

21 Dec 2025

Michael

It was nice. The lobby was a quite small and a couple of the front desk people seemed a little aggravated with the amount of questions we asked.

Leisure Family

8/10

Excellent

20 Dec 2025

Mulugeta

Clean room, helpful staff

Leisure Family

10/10

Exceptional

15 Dec 2025

Season

Room was ready super early, staff was nice and accommodating. Rooms were clean, wasnt noisy like some nyc hotels. Room was spacious. Out of 4 hotel room stays in nyc, this was the best. Would stay here again!

Friends

10/10

Exceptional

15 Dec 2025

Alexandrea

Great distance from everything !

4/10

Poor

05 Dec 2025

Emily

AND THEY HAVE ROACHES.

From the start, the service was unacceptable. We were constantly made to feel less than simply because we booked through Expedia. It was obvious we weren’t treated like “regular” guests. Even the $15 dining credit that was included with our stay wouldn’t be honored...it couldn’t even be applied toward a simple basket of bread at breakfast.

On the first day, we called four times for towels and not a single person ever came. The next morning, we called three more times and still nothing!!! We had to go down to the lobby just to get towels physically.

We were also supposed to receive certain tickets as part of our package, but those never materialized because the staff kept changing their story about what they had access to. It felt extremely unorganized and misleading.

The property itself is decent but it hides its poor condition. The bathroom shower doors would repeatedly slide open while showering, which was both unsafe and incredibly frustrating. One of the exterior guest doors wouldn’t even budge, clearly not maintained. Old food containers like Popeyes boxes were left sitting in the hallway all day without being cleaned.

Overall, I honestly feel like I severely overpaid. The hotel is barely holding itself together, the amenities don’t work, and guests who book through third-party sites are treated like second-class citizens. I would absolutely not recommend staying here until they overhaul both their customer service and their facilities.

Leisure Family

10/10

Exceptional

05 Dec 2025

Ann-Marie

Great view of the river & Ellis Island from room 3414!

Leisure

8/10

Excellent

01 Dec 2025

Kirk

Tiny room and small beds

10/10

Exceptional

01 Dec 2025

Joe

Great location excellent friendly staff

Leisure Family

2/10

Poor

30 Nov 2025

elina

What a horrible stay! Cant reach the hotel staff because some roboline number is provided, room is absolute trash- mattresses are as flat as a pancake, pillows are horrible and some rooms smell of mold. Wont ever stay there again, save your money!

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

Logan

Yes

10/10

Exceptional

29 Nov 2025

Cheryl

Our stay was amazing !! The rooms are so clean, modern and spacious for NYC. The restaurants have great food and a super atmosphere!! We took the #1 train for $3 to get uptown. This is my go to in NYC.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Rajesh

I liked everything including the staff. The housekeeping was fantastic. I do wish our check out person was more friendly than to be in a hurry to kick us out! But one person doesn't represent the excellent customer service at this hotel. Hence my rating still stands positive.

10/10

Exceptional

26 Nov 2025

Candace

Great locations the staff were very nice. Very clean.

Leisure Family

10/10

Exceptional

20 Nov 2025

Cynthia

Free bottles of water were supplied

Self

10/10

Exceptional

18 Nov 2025

Jerome

The entire stay was great from the moment we got out of our car we were greeted with a smile and assistance that continued throughout our entire stay.

Leisure Friends

10/10

Exceptional

17 Nov 2025

Jennifer

Room clean, insane views. Central ro everything

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Roger

Bar was good. Shops nearby. Great quiet area.

Leisure Family

10/10

Exceptional

10 Nov 2025

Sue

Very good

8/10

Excellent

04 Nov 2025

Simone

Rooms are old and worn

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Sharla

The room was clean, and the staff was very helpful and polite!

Leisure Friends

8/10

Excellent

02 Nov 2025

Loraine

Friendly, courteous staff.

Leisure

10/10

Exceptional

01 Nov 2025

Ericka

Great views, location is wonderful. Easy to get around! Staff and rooms are fantastic

10/10

Exceptional

01 Nov 2025

JOHANNE

Personnel courtois, chambre propre et suffisamment spacieuse, très bien situé, proche d une station de métro

Friends_and_family Friends

10/10

Exceptional

28 Oct 2025

Emily

the hotel was in a perfect location, we walked everywhere and there was also multiple subway stations right near by. The food in the restaurant/pub in the hotel was really good, the boneless wings and ceaser salad were amazing. Edgar who worked there was great too. The rooms were really big which is surprising for nyc and everything was clean. Overall great stay.

Leisure Friends

10/10

Exceptional

27 Oct 2025

Irene

It was great

Leisure Family

10/10

Exceptional

26 Oct 2025

Shishir

Friendly staff

2/10

Poor

26 Oct 2025

Sean

Checked in around 4pm and couldn’t watch tv on the room because of some issue and later that evening, still wasn’t fixed. A working TV is the least you can expect from a $500+ room in manhattan. Plus the bar closes very early so provided no access to food when we got home from a family party so just not a great experience.

10/10

Exceptional

25 Oct 2025

Jessica

Our room was very clean and comfortable. Staff was very friendly and helpful. I would stay again.

Leisure Family

10/10

Exceptional

13 Oct 2025

Ana Paola

Amazing staff! Recommending to all my family and friends!

10/10

Exceptional

12 Oct 2025

Daniel

Clean room great staff

8/10

Excellent

11 Oct 2025

Ronald

Great location, comfy bed, nice staff

Leisure

10/10

Exceptional

11 Oct 2025

Aline

My family and I had a wonderful stay at the Marriott Downtown NYC. Staff was courteous and friendly. They accommodated our needs and were very helpful! The facility was very clean, the bedroom comfortable, and we had a prestigious view of the Statue of Liberty. We’d definitely stay there again!

Leisure Family

10/10

Exceptional

07 Oct 2025

Melissa

Prime location in the city. Close to the water. Great walking distance restaurants and valet parking.

Leisure

10/10

Exceptional

06 Oct 2025

Araceli

Nice hotel. Close to Financial District.

Leisure Family

10/10

Exceptional

05 Oct 2025

Nelson

Friendly front desk and bellmen. Location.

Leisure Family

10/10

Exceptional

05 Oct 2025

Ying

Although there's something misunderstanding regarding the breakfast included but it is smoothly solved. I recommend this place strongly if you want to go somewhere at Downtown Mahattan in a walkable distance.

Business_and_leisure Family

10/10

Exceptional

05 Oct 2025

Laurie

Great place to stay. Valet parking was excellent.

10/10

Exceptional

03 Oct 2025

Enos

Clean and great location. Slept well.

10/10

Exceptional

24 Sep 2025

Megan Athena

From start to finish, it was a great experience. The staff were friendly, helpful, and accommodating. The room was clean, comfortable, and well-stocked. The area was quiet, and it was an easy and quick walk to public transportation. I would be happy to stay here again.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Willie

Great

Partner

8/10

Excellent

15 Sep 2025

Meet Mansukhbhai

Please provide free water

Leisure Self

10/10

Exceptional

15 Sep 2025

Natalia

Great location

Leisure Family

10/10

Exceptional

15 Sep 2025

Michael Dean

Great location and staff was very courteous and welcoming.

Leisure Family

8/10

Excellent

15 Sep 2025

Ashish

Good stay

Leisure Family_with_children

10/10

Exceptional

05 Sep 2025

Phanya

This location was close to everything we like to see in the area.

8/10

Excellent

27 Aug 2025

Jocephyne

Great stay! The 30$ a day destination fee was unexpected though and not worth it, I feel like that should’ve been optional.

Leisure Friends

6/10

Pleasant

26 Aug 2025

Christopher

Just OK

This is a standard or middle of the road Marriott in downtown NY. It has very poor food service from the attached Bills Burger.

Business

10/10

Exceptional

22 Aug 2025

Bintu

this was perfect for a weekend trip! it didn't feel like a \"budget\" option, the hotel has a pretty modern design overall and includes a restaurant, bar, and gym which were all pretty nice. the room was very clean but the air was a bit stuffy, something to keep in mind if you're sensitive to that. the staff was really accommodating and the location was really convenient for us. i would definitely book again if i'm in the area.

Leisure Friends

8/10

Excellent

19 Aug 2025

Dean

With the exception of the resort fee and expensive parking fee, we enjoyed our stay here. The hotel itself is very clean and the rooms are quite nice. The location is fantastic, very close to 911 memorial. Would definitely recommend.

Leisure Family

8/10

Excellent

18 Aug 2025

rania

Every

10/10

Exceptional

17 Aug 2025

Quynh

Everything good, people here very nice and friendly I love it

10/10

Exceptional

17 Aug 2025

Suellen

The hotel was very nice, very clean, and we were able to check in early. The rooms were large for NYC and it was very convenient for many sites we were interested in.

Leisure Family

10/10

Exceptional

04 Aug 2025

Dumidu

Clean and protect maintenance

10/10

Exceptional

03 Aug 2025

Gary

Great location for bisit

Leisure Family

10/10

Exceptional

01 Aug 2025

Judith

Great location, walked to little Italy and China town.

Leisure Partner

10/10

Exceptional

29 Jul 2025

Heather

Great location for what we needed

This was a clean hotel in the exact location that we needed. There is a restaurant and a Starbucks in the lobby. There is parking right behind the hotel. Very convenient. I think it’s really expensive for what it is. But it’s clean and the staff was very nice.

Business

10/10

Exceptional

28 Jul 2025

oscar

Nice place to stay

Leisure Family

10/10

Exceptional

28 Jul 2025

Jose

The check in was outstanding, I was early and the gentleman got me a room and was super quick and on point.

Leisure Family

6/10

Pleasant

27 Jul 2025

Carl

Place was booked solid, so when our shower did not drain in the evening, we were unable to move to a room that worked. Maintenance mwas unable to fix the drain in our room and the room next door. No shower during visit. Otherwise, the property was clean and attractive.

10/10

Exceptional

20 Jul 2025

Cheryl

Great service

Leisure

10/10

Exceptional

20 Jul 2025

Menchu

The hotel was centrally located in the city, room was clean, staff were impeccably accommodating and helpful.

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

Vasudevan

Great view

2/10

Poor

18 Jul 2025

Gagandeep

I did not stay there if you can please refund the money

8/10

Excellent

14 Jul 2025

Allen

Great location, convenient to the train station, enjoyed the gym, easy to find places to eat, and my family of 15 visiting New York loved our stay!
Only cons- bed was small/not too comfortable & towels had a musty smell like they weren’t dried fully.

Leisure Family

10/10

Exceptional

07 Jul 2025

Raven

staff was extremely friendly

Leisure

10/10

Exceptional

02 Jul 2025

Zhen

Overall is good experience

6/10

Pleasant

01 Jul 2025

Nick

Just your average hotel! Remodeled, aged and dated!

Friends_and_family Family

8/10

Excellent

30 Jun 2025

Karl

The hotel was good, staff is excellent, its clean, very well situated in downtown New York city, but $14.99 a day for wifi is a little steep.

8/10

Excellent

27 Jun 2025

Bernadette

Good thing the bathroom was nice...

The hotel was nice, modern and clean. The lobby was clean and pretty. The staff was polite, but not friendly. We got the package including the breakfast each morning...BIG MISTAKE! The food was buffet style, but the offerings were low quality, and made my and my daughters stomachs hurt so bad and we were fighting for the toilet. The coffee was even awful.. like seriously.. it's just coffee! We did not return the next morning, even though breakfast was already paid for, we didn't want to miss the show we were seeing that afternoon because we were stuck in the hotel bathroom again. So disappointing. Also when we checked out and asked the valet to bring our car out we were informed there would be a 30 minute wait. This was bad enough, but there was NOWHERE to sit. There were a few chairs in the lobby, but many people were standing and waiting for a around for their vehicles. All in all it was an acceptable hotel, just don't get the breakfast package, the hotel can't take it off once booked.. you've been warned!

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Samuel

Clean convenient and great service. Would definitely stay again

Business_and_leisure Partner

10/10

Exceptional

25 Jun 2025

Benjamin

Hotel is convenient to everything we wanted to do

Family

8/10

Excellent

23 Jun 2025

HyungJun

There is $30 daily for additional fee for internet and etc.

Leisure Family

10/10

Exceptional

22 Jun 2025

Yong hong

I very like this location

Leisure Family

10/10

Exceptional

20 Jun 2025

AUBREY

Nice central point for accessing Manhattan. Helpful, pleasant staff.

10/10

Exceptional

15 Jun 2025

Verified traveler

Best NY stay

Absolutely the best stay. Best location, best price, best size room with lovely amenities and comfortable bed. Outstanding! And the area was not as busy as uptown, although it was the weekend. This will be our go-to hotel in the city from now on. Way to go Marriott.

Friends_and_family Friends