World Center

United States , New York Area - NY
New York , 144 Washington St
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100 reviews shown

8/10

Excellent

27 Apr 2026

Gabriela

The hotel itself was lovely. Staff was welcoming and helpful. Checking in and out was a smooth process. Unfortunately, our room in particular wasn't great. There were some blueberries from a previous guest that were missed by cleaning crew twice (to be fair, they were behind the curtains, but still. Also, we had no hot water through our stay. It thankfully heated up enough for us to take quick showers but would not recommend washing your hair. We reported it to the front desk, but it seems like maintenance was unable to fix it. Otherwise, great location!

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Debbie

The room was clean. The pillows, sheets, and shower were really nice.
A great location for financial district activities.

Friends_and_family Friends

8/10

Excellent

26 Apr 2026

Veronica

Wish there was a restaurant in the hotel, offered breakfast.

Family_with_children

6/10

Pleasant

24 Apr 2026

Sally

Excellent staff, the location is superb and the rooftop bar was very nice. The room was somewhat clean- bedding and bathroom, but the wall had something smeared on it- food I hope.. also our TV did not work as it said the “internet connection was weak” so maybe a loose connection? Overall it was good for the location but we will try a different one next time for the $250/night price point.

Family

10/10

Exceptional

20 Apr 2026

Laura

Great location. Staff support was known and appreciated.

Friends_and_family Family

2/10

Poor

20 Apr 2026

Yusef

Horrible check in was at 3pm they didn’t have my balcony room ready until 7:45 pm . I will never stay here again .

Friends

10/10

Exceptional

16 Apr 2026

Ryan

The room and hotel were excellent. The only issue that I had was that in the shower there was a silicone lip that is supposed to hold the water back from going all over the floor. It wasn’t secured or siliconed properly. There was also some mold on and under it.

Partner

2/10

Poor

12 Apr 2026

Mayur

The reception made us wait 2hr to check in, I wish they told us it would take that long we would have walked around. My booking and hotel website states the check in is at 1500 but we didn't get our room until 1700. This is unacceptable.

Business Family

10/10

Exceptional

12 Apr 2026

mollie

Wonderful staff! Beautiful rooms, easy to navigate building.

Family

10/10

Exceptional

10 Apr 2026

Maria

Wonderful staff! Everyone was kind and helpful.

Friends

8/10

Excellent

06 Apr 2026

Jörg

It was good

10/10

Exceptional

05 Apr 2026

Jose

Small but nice clean comfortable stay

10/10

Exceptional

01 Apr 2026

john

Great hotel staff were extremely helpful and the 24hr free tea and coffee facilities were great hotel is a 2 min walk from subway station and just a minute walk to wtc memorial and plenty of shopping in a few minutes walk would stay again

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Damaris

The staff was absolutely welcoming and supported us throughout the check in and check out process. The location is the best when visiting downtown. About 4 minute walk from the 9/11 memorial and Occulus.

Family

10/10

Exceptional

29 Mar 2026

Luis

The best staff!!

Family_with_children

8/10

Excellent

29 Mar 2026

Yaisel

Excellent location

Family_with_children

2/10

Poor

29 Mar 2026

William

Rude customer service

10/10

Exceptional

28 Mar 2026

Roza

Professional, friendly and very helpful stuff. Clean room, comfortable beds.

Family

8/10

Excellent

26 Mar 2026

Priandy

Loved it.

Partner

6/10

Pleasant

22 Mar 2026

suzanne

We arrived for check in at 2:30 pm and the room wasn’t ready until 4:00 pm. The staff was good at keeping us updated on our room status and gave us a breakfast voucher but had we known the wait would be so long, we would’ve left our bags and wandered around. The lobby area was packed with flight attendants.
Once we finally got our room (a suite) we were very disappointed. As another reviewer mentioned, the room looked nothing at all like the online pictures.
The kitchenette is a joke. We had no plans to cook but if you wanted to, there werent any pots pans or utensils. Just a few random dishes. The microwave didn’t work either.
The king bed was two twin mattresses pushed together. Very uncomfortable to sleep on the center seam.
We asked to change rooms but they were all sold out.
The hotel is dated but we knew this going in. The suite was only $300 a night so you get what you pay for.
The pluses were the free coffee and water in the lobby, the location next to the WTC, and staff. The free breakfast was good too except the hash browns had that reheated dry hanging around too long taste.

Partner

8/10

Excellent

22 Mar 2026

Junaelia

Stayed for one night. Room was clean and not too small. Plenty of hot water for showers. Right next to 9/11 Memorial. Coffee and water available in the lobby with free to go water bottles provided. Parking is available 4 mins walking distance from hotel down the street. We paid $56 for a SUV for 24hrs. Lady at the front desk was pleasant.

Family_with_children

8/10

Excellent

22 Mar 2026

Samuel

Nice property

10/10

Exceptional

17 Mar 2026

Yamna

Everything was fine

Self

8/10

Excellent

14 Mar 2026

Eija

Great location close to many subway stations and incredible architecture. This hotel wasn't anything fancy but it was clean and cozy place to rest in the middle of a bustling city! The staff are very kind and helpful.
You can't really go wrong!

Partner

10/10

Exceptional

09 Mar 2026

Askar

Clean room, highly motivated staff, shops nearby and free WiFi

Self

10/10

Exceptional

08 Mar 2026

Ethan

staffs are great, convenient location, overall very good value hotel

10/10

Exceptional

06 Mar 2026

Jasmine

Loved our stay! also it’s close to subway and attractions.

6/10

Pleasant

05 Mar 2026

Daniel

The hotel is good but the check-in process sucks. I’ve stayed here about 4 times in the last 18 months as I travel to an office in the financial district and like the proximity.

I usually arrive to check-in around 6pm after being in the office all day and this is the 3rd time that I had to wait at least 30 minutes for my room to ready even when “check-in” is 3pm.

With so many options in the financial district I won’t be staying here again even though I like the rooms, the shower and general layout.

Don’t say check-in is 3 when most of the time it’s not because you cater to airline crews and let them stay in their rooms until late. I don’t know this is true but every time I has to wait it a lot of airline crew were meeting in the lobby to leave and then magically my room was ready thirty minutes later

8/10

Excellent

02 Mar 2026

PATRICIA

Quiet and a great location. Staff was great!

Family

8/10

Excellent

28 Feb 2026

Abraham

Great location, nice rooms

Friends

10/10

Exceptional

28 Feb 2026

Marie A

Room was clean daily. During the snow storm the staff was very helpful and available 24 hours. We did have to extend our stay and there were rooms available and was able to do our laundry for free and they provided the laundry soap. Wash and dryer were alao clean.

Family

10/10

Exceptional

23 Feb 2026

Tammie

The staff was amazing and professional, and the room views were incredible. Clean and well maintained.

Self

10/10

Exceptional

23 Feb 2026

Gabrielle

everything was great. Staff was really friendly and helpful.

Friends

10/10

Exceptional

22 Feb 2026

Ruth

The staff was amazing! Everyone was super nice! Room was clean, only thing was thought our room came with a view per the pictures of the room we book, but overall great :)

Partner

10/10

Exceptional

22 Feb 2026

Joshua

Great view and staff was very nice

Friends

10/10

Exceptional

20 Feb 2026

Rachel

Everything was great !

8/10

Excellent

20 Feb 2026

David

Let me first start by saying that the service was excellent at the hotel. I called the day prior and told them that I was proposing to my girlfriend this weekend and if they could put me on a top floor with a nice view and they accommodated me. The view was great. The room was clean. The water machine outside the room was excellent. One draw back was the hotel doesn't offer valet. But there is a parking garage around the corner for about 40-50 a night which is standard in the city. I found one two blocks away that was half the price. Paid $70 for parking from Friday at 3pm till Sunday at 2pm. The hotel allowed me to park in front and bring my bags up to the room so I didn't have to drag my luggage from the garage. The free coffee was excellent. The only negative that I didnt see in all of the reviews that I looked at before booking this room was that my king size bed was actually two mattresses butted together. I found out later in the evening when I was sinking in the middle. 😂 I mean was it a deal breaker? I dont know. My fiance thought it was funny. I guess all the positives outweigh the one negative. It was our first time staying in the city and for the price the size of the room was double what you get at any other hotel. I can't stand tiny rooms. But you're 30 minutes away from midtown by subway. But we liked the experience of riding the subway. Overall a great experience. Also, Morton's is located right below the hotel. Phenomenal experience at Morton's.

Partner

10/10

Exceptional

19 Feb 2026

DeAndre

My stay was awesome

4/10

Poor

17 Feb 2026

Frank

Mixed experience at this hotel, some friendly staff but not overall. Check out policy very strick, I needed a late check out and they told me to call last day for nothing, they said they could only extend to 12:30pm(30min) without an extra charge. Hotel location is great which is possibly the best thing it has tbh. My room layout and acoustic was terrible I couldn't sleep a single night, the room has an interior door with another room and you literally hear anything across like the other guests were inside your own room.

10/10

Exceptional

17 Feb 2026

Rachel S

Clean rooms !

10/10

Exceptional

15 Feb 2026

Hilary

This review is limited to the first night we stayed in the World Center Hotel. It was indeed great. we are still in the hotel until tomorrow and would be delighted to share our review for the completion of the stay. Thanks.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Yacine

Everything went well.

Business_and_leisure Family_with_children

10/10

Exceptional

10 Feb 2026

Julian

Great location, clean rooms and good service

Leisure Family

10/10

Exceptional

08 Feb 2026

Cynthia

Beautiful hotel!

Family

10/10

Exceptional

08 Feb 2026

David

Clean and quiet

8/10

Excellent

07 Feb 2026

Sam

Business friendly

10/10

Exceptional

07 Feb 2026

Jasmine

Great staff, great location

Leisure Family

4/10

Poor

01 Feb 2026

Heng

Hey, so I just stayed at that Club Quarters by the World Trade Center for three days with my wife. Left the place, and boom, next thing I know, there's this random charge on my card—under ten bucks, yeah, but we were totally floored. Called them up, they claim it's from snacks in the room. Snacks? We never touched a single one! Told 'em straight, they wouldn't budge—just said they'll check with housekeeping. We've been loyal guests forever, no issues ever, and now this? Zero apology, zero fix. Honestly, kinda pissed off.

Leisure Family

10/10

Exceptional

27 Jan 2026

Tracey

Staff location value and rooms are excellent. Highly recommended

Leisure Partner

10/10

Exceptional

25 Jan 2026

Jean Marc

The hotel is super clean

Business_and_leisure Family_with_children

10/10

Exceptional

24 Jan 2026

Scott

Very helpful staff.

Leisure Self

8/10

Excellent

22 Jan 2026

Jose

The room is comfortable (NYC Standards - small but well arranged) and very clean. Staff is friendly and the view from the rooftop restaurant is amazing. Beds are comfortable and my only complaint was that at least in the floor I stayed (6th) the noise of the fitness center when people are jogging in the morning can be felt. I would definitely plan to stay there again since the location is amazing, but would specifically ask for a higher floor away from the noise - vibration caused by the treadmills

Partner

10/10

Exceptional

21 Jan 2026

Andrius

Great place

2/10

Poor

20 Jan 2026

Namuunzul

Room

10/10

Exceptional

20 Jan 2026

Phui Yee

Our room was clean and we got the best view from our room. Very satisfied. Location was perfect.

Leisure Family

10/10

Exceptional

19 Jan 2026

Jair

Clean with great views.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Bency

Nice stay.

Leisure Family

8/10

Excellent

13 Jan 2026

Gayle

The room was clean, a little bit dated but nothing extreme, just a little wear & tear. The plugs were wiggly so not a great connection for charging but beds were very comfortable and let me tell you the staff were on it!!! Anytime you asked for help with anything their response time was like 5 minutes! Our microwave was not working and they replaced it within 15 minutes. And we had two other items we requested and they were there lickety split!
The security is nice because you have to have your room cars to use the elevators to go up.
It was a great deal and right next to the 9/11 memorial and close to many other things.
They also have a rooftop restaurant and viewing area and it is a tall hotel, so great views!

Leisure Family

2/10

Poor

12 Jan 2026

Joel

Perhaps a fluke (a collision of multiple catastrophes), but this \"4 star\" hotel is missing much.
One bright spot was that the cleaning staff seem to be very friendly and helpful.
Concerns Include:
- The automated check-in is lacking (at end of my check-in, the room was not ready. No options. No human to talk to. Time is money and this system did not provide an option to contact a human)
- ~37 minutes later, a room became available.
- Note: I was desperate to get into the room after a poor sleep (the night before) and a long morning / afternoon of sight seeing.

Leisure Self

10/10

Exceptional

11 Jan 2026

HSU

The staffs are pretty nice.

Leisure Partner

8/10

Excellent

09 Jan 2026

Frank

Bed too soft pillow too big

Business

8/10

Excellent

07 Jan 2026

Katherine

Perfect location, great views and friendly employees; the only negative thing I can point out is that two of the closet drawers still had some of the previous tenant’s forgotten personal belongings. All and all, I’d rate it at about 7/10, or minus the drawer issue, an 8/10.

Leisure Self

10/10

Exceptional

06 Jan 2026

Amy

Friendly front desk. Coffee station a plus. Lovely roof deak. The $0 pet policy is a rare find, and the reason we'll be back!
Our room however (#1224) had a tiny window facing a brick wall. Our reservation was for a Superior Room with City View. And even if it wasn't, all of Expedia's photos showed floor-ceiling windows. So that was deceptive on their part.
For one night, it was fine, and we took in the lovely view from the roof. Would stay again.

Leisure Pet

10/10

Exceptional

05 Jan 2026

Nelson

The room were clean. Good Wifi service and excellent staff. i enjoyed my stay.

4/10

Poor

03 Jan 2026

mehmet

The location of the rooms is not good. While you are sitting in your room, someone from another room can go out onto their balcony and see you inside your room. The air conditioner arrived broken, they fixed it, but it broke down again after half an hour. When you look outside from inside the room, you can't see anything. He says he doesn't want you to see him when he goes out onto the balcony of the adjacent room, which has its windows covered. There's a very strange building structure in your room.

Business Family

8/10

Excellent

02 Jan 2026

Martin

I really enjoyed my stay!

Leisure Self

10/10

Exceptional

02 Jan 2026

Samantha

Room was spacious, staff was friendly, when we requested extra towels, they were fast getting them to us.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

michael

The room and hotel were very clean and offereed a variety of amenities like washer and dryer, plus drinking water to refill any bottles you might have. The hotel staff were all very courteous.

Leisure Family

10/10

Exceptional

31 Dec 2025

Daniel

Clean rooms, friendly staff, great location!

8/10

Excellent

31 Dec 2025

Juan

Clean Room and Quiet place

Leisure Family

10/10

Exceptional

28 Dec 2025

Jeff

We stay here every Christmas, and any other time we visit NYC. The staff is great, room was clean, free water, great location, and we enjoyed drinks at the new restaurant on the top floor.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Aghvan

Yes. All were good

10/10

Exceptional

17 Dec 2025

Mary

Friendly

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

John

Great rooms and amenities. Staff are wonderful. Have stayed here before and definitely will again. Prime location as well.

Partner

10/10

Exceptional

15 Dec 2025

Grayson

Great amenities and location

10/10

Exceptional

14 Dec 2025

Bryan

The hotel's location is great! Situated la block from One World Trade, with many rooms overlooking the 911 memorial. The Oculus is right there, providing quick access to most subway lines and destinations. There also were multiple shopping and restaurant options close by.

Friends_and_family Family

8/10

Excellent

14 Dec 2025

Nate

Staff allowed us to check-in early for no additional cost. Water bottles and water provided. Spotless room. Very quiet for New York City. Great spot, overlooking the 9/11 monument. Very close to subway. Highly recommend. Will stay here again when we visit.

Business_and_leisure Partner

10/10

Exceptional

12 Dec 2025

Robert

Love to stay here!

Leisure Self

10/10

Exceptional

07 Dec 2025

MICHAEL

Have stayed at the property on multiple trips. Would definitely stay there again. Easy walk to many financial district locations

Business_and_leisure Self

10/10

Exceptional

07 Dec 2025

Alexandria

It was perfect! View amazing. The amenities were great! Staff friendly. Most definitely going back

10/10

Exceptional

01 Dec 2025

Rebecca

Excellent

10/10

Exceptional

30 Nov 2025

Roberto

The hotel has a privileged location, very close to the Oculus and One World. There are plenty of subway stations nearby, and we felt very safe even at night. The views from our room were absolutely beautiful. Highly recommended.

Leisure Partner

10/10

Exceptional

28 Nov 2025

RANVEER

The room was great and the staff is nice

8/10

Excellent

28 Nov 2025

Weilin

clean.

Leisure Partner

10/10

Exceptional

27 Nov 2025

William

Excellent staff!

Business_and_leisure Family

4/10

Poor

25 Nov 2025

Liyang

The room is dark and I can hear water streaming from the bathroom

Leisure

10/10

Exceptional

23 Nov 2025

Jazmi

We spent the weekend in NYC and stayed at the World center Hotel. Had an amazing time. Beautiful view, close to shopping areas. The roof top restaurant was phenomenal. I’ll definitely recommend it. I’m planning to return very soon.

Family

6/10

Pleasant

23 Nov 2025

paul

The tv in the kitchen room was in and out the 2nd day...really annoying could notvwatch from bed
.couldnt

10/10

Exceptional

22 Nov 2025

Anne

Second time I have stayed here for work and it did not disappoint.

Business Self

10/10

Exceptional

20 Nov 2025

Hunter

2nd time staying here within 3 years, staff was friendly at the front desk, room was clean and the view was amazing looking over Ground Zero. We only stayed for one night this time. Would recommend to anyone. Also self parking just down the road. Cost about $100 for a day and a half but you can come and go to your vehicle as you please. A few bars in the area as well along with easy access to the subways.

Leisure Partner

4/10

Poor

19 Nov 2025

Machel

The staff were ok. The amenities were fine. My issue was mostly with my room - there was mold in the shower, there was a large crack in the bathroom sink, the tap was loose and the towels were hard. I booked a king size bed, it was actually two twin beds pushed together and as I was trying to sleep, they would move apart so I would slide down the middle, it was so uncomfortable and not at all what I was expecting from this hotel. Of course I made the hotel staff aware, they said they didn’t have any other rooms available so I was stuck with that room. On the very last day (of my 6 day stay) they offered to give me another room. The new room had filthy carpets. Needless to say, i don’t think I’ll be staying there again

10/10

Exceptional

17 Nov 2025

Ivan

Good

10/10

Exceptional

16 Nov 2025

Mohamed

One of the best hotels I stayed at, this was my second stay, however if you are booking the 2 queen beds room, you need to be aware that they cannot provide you with a room right in front of the WTC building.

Leisure Family

10/10

Exceptional

16 Nov 2025

Allison

The staff was excellent

Leisure Family_with_children

4/10

Poor

15 Nov 2025

Muhammad

Staff is not very good at catering to the customers.

Business Friends

2/10

Poor

11 Nov 2025

Sudhakar

The Suite with Kitchen is spacious, but not clean, neither had any views from the room. Pictures shared in Expedia while booking are not the right room pictures, they were misguiding the users. We booked for 4 days but exited after 1 day, the hotel staff were not helpful nor ready to listen to any concerns. Overall a bad experience in this hotel and also with Expedia. We are still awaiting for the refund for the cancellation

Leisure Partner

10/10

Exceptional

11 Nov 2025

Connor

Great!

Leisure Family

10/10

Exceptional

10 Nov 2025

Jonny

The room was spotless. It was a quick check in and out. The people there was also friendly!