Name: DoubleTree by Hilton New York Downtown
Address: 8 Stone Street, New York, 10004, US

DoubleTree by Hilton New York Downtown

New York Area - NY · United States

100 reviews shown

8/10

Excellent

02 Aug 2026

Andrai

Only 3 elevators for 44 floors was a bit of an inconvenience. The service was excellent and all of the staff were very friendly. Overall, I would stay again just on a lower level floor.

10/10

Exceptional

02 Aug 2026

Tanya

Convenient location. Near Wall Street, Trinity Church and plenty of restaurants.

10/10

Exceptional

01 Aug 2026

Sami

8/10

Excellent

31 Jul 2026

Mauricio

Great location! Meters away from Wall Street, Fearless girl, the bull as well as subway stations.
The hotel is not new, but nothing to complain about…just an alert for somebody looking for something more updated.

8/10

Excellent

31 Jul 2026

Pei

Nice location and clean room

10/10

Exceptional

31 Jul 2026

Wendy

Great place to stay and very convenient location! It was small, but mighty!

8/10

Excellent

31 Jul 2026

Julie

Hotel is great but rooms are quite small. Staff very friendly.

They could also do with more elevators.

10/10

Exceptional

29 Jul 2026

alejandra

Good place, nice and clean.

10/10

Exceptional

29 Jul 2026

Eric

Thank you so much! Great stay

6/10

Pleasant

29 Jul 2026

Shirley

The elevator button was not working and the elevators were always overcrowded lots of people used the stairs even with luggage to get out. Not a good scenerio.

8/10

Excellent

29 Jul 2026

Wilmer

We needed an affordable place to stay in this specific area. We have three kids so we needed to be close to the sights we wanted to see and this hotel fit the bill perfectly. Staff was friendly and helpful, and the room was clean and stocked with towels and toiletries. The only thing we did not like was the elevator situation. There are three somewhat small ones that basically just stop all floors and can make getting to the ground floor or to your floor very inefficient. With three kids and things to carry including a stroller, the stairs weren’t the most appealing choice up to the 36th floor. Other than that, everything else was great!

2/10

Poor

28 Jul 2026

Punit

Horrible staff, horrible amenities that were not working, and once we asked to move hotels because we were not comfortable, they refused to cooperate. We are requesting Expedia to step in and please take action.

10/10

Exceptional

28 Jul 2026

Sukanya

Amazing location with easy access to subways and in the financial district. The property is exceptionally clean, the rooms are comfortable, The staff were warm, welcoming! Overall, it was a wonderful and comfortable experience, and I would happily stay here again.

8/10

Excellent

27 Jul 2026

Catherine

Overall it was fine. The elevators took forever and the \"river view\" was not worth the extra charge, but the room was clean and the bed was comfortable.

10/10

Exceptional

27 Jul 2026

Michelle

Great experience and kind staff!

10/10

Exceptional

27 Jul 2026

Addison

Room was very clean, staff was nice, bed was comfortable.

8/10

Excellent

27 Jul 2026

Adil

Everything was great, the wait for the elevator was sometimes a irritation but other than that the hotel was great

10/10

Exceptional

27 Jul 2026

Roderick

Great stay and I will be booking at this location again

6/10

Pleasant

26 Jul 2026

Ashish

We recently stayed at the DoubleTree Hotel in New York City, and while the location was convenient, the overall experience didn’t justify the price.

We booked a room that sleeps four, but it was extremely compact. There was barely enough space to store our luggage or move around comfortably. We paid extra for a city-view room, but our view was almost entirely blocked by a large neighboring building, so there was essentially no city view at all.

The walls were quite thin, and we could easily hear conversations and noise from neighboring rooms. The elevators were another major issue—they were slow, often required a long wait, and didn’t inspire much confidence.

Considering the price we paid, it was disappointing that breakfast wasn’t included. The lobby was also inconvenient to access, as getting in and out often required waiting for the elevators. The staff weren’t particularly welcoming, and when we asked what was included in the breakfast, they didn’t seem to know the answer.

The one major positive was the location. It provided easy access to the city’s main attractions, restaurants, and public transportation, making it convenient for sightseeing.

Overall, while the hotel’s location is excellent, the small rooms, lack of the advertised view, noise, elevator delays, and underwhelming service made it feel overpriced for what was offered.

8/10

Excellent

26 Jul 2026

Farida

Couldn’t believe the whole hotel had only one small microwave for all the guests and you always had to go down to the 2nd floor if you had to heat up any food, was very inconvenient and also there was no working fridge in my room

10/10

Exceptional

25 Jul 2026

Wildanio

Excellent

6/10

Pleasant

25 Jul 2026

fei

It is a tiny room

8/10

Excellent

25 Jul 2026

Charles

It was fine for an overnight stay.

4/10

Poor

25 Jul 2026

Alessia

Not the best, we had to deal with cigarette smell from neighboring rooms in our room. Staff was super helpful and nice but considering it’s a non smoking hotel was extremely frustrating.

4/10

Poor

23 Jul 2026

MANOJ

The bedroom and bathroom were uncomfortably small, making the stay less enjoyable. Given the high price, this property was not worth the money.

8/10

Excellent

22 Jul 2026

Patrick

Small as expected, clean, and very quiet. Beds are soft, not my favorite. Staff we encountered very helpful ansewring questions and providing services.

10/10

Exceptional

22 Jul 2026

Hanan

Great

Self

10/10

Exceptional

21 Jul 2026

Jessica

Elevators are SO slowwww but other than everything else was great!

Partner

8/10

Excellent

21 Jul 2026

Philip

I want to give this 4.5. good location. Surprisingly quiet. Rooms are comfortable without being cramped. Clean and functional. Enjoyed the gym as well, plus in dire guest laundry available.

Only minor remarks: water runs hot even when turned to cold. Needed a few minutes before it was cold. Wait times for elevators can be a challenge at peak times, especially when service elevator being used

Self

10/10

Exceptional

21 Jul 2026

James

My stay at this DoubleTree Hotel was absolutely amazing!!! The staff and the hotel were wonderful and very friendly, nice, helpful and welcoming!!! I would absolutely highly recommend this DoubleTree Hotel. And the chocolate chip cookies were delicious as always!!! My room was wonderful and the view was amazing!!!

Self

8/10

Excellent

20 Jul 2026

Matthew

Great location

Self

8/10

Excellent

20 Jul 2026

Meng

No parking! It sucked for this hotel , had to pay $200 for 3 days at a 2nd party parking garage which is ridiculous and outrageous!

Partner

8/10

Excellent

20 Jul 2026

Geevithan

Great clean hotel , smells amazing , it sucked waiting for elevators sometimes could be 15 mins lol

Partner

6/10

Pleasant

19 Jul 2026

Mary

Our stay was mostly fine overall. This is an extremely busy property, and the lobby was consistently crowded. The biggest frustration was the elevators. They were very difficult to get, so because we were on the fifth floor, we ended up taking the stairs almost every time we went up or down. The hallways on the guest room floors are also very narrow, and noise carries easily. We could hear conversations in the hallway at all hours of the night.

On the positive side, the location is excellent, and our room was surprisingly spacious, which made for a workable stay.

10/10

Exceptional

19 Jul 2026

Maite

Perfect location! Great restaurants nearby, close to many tourist attractions in financial district and steps away from the subway stations. The rooms were comfortable and with ample space for a couple. City views from the 42nd floor were also spectacular. I recommend!

Partner

6/10

Pleasant

18 Jul 2026

Carter

Great hotel in the financial district. Rooms a little small but friendly staff.

Friends_and_family Family

2/10

Poor

18 Jul 2026

Ashish Singh

For a Hilton this was a poor experience- the staff was rude and unaccommodating

4/10

Poor

18 Jul 2026

Betty

Por customer service, poorly maintained, no guidance or assistance for handicapped. Check in is on 2nd floor. Poorly trained staff

Self

10/10

Exceptional

17 Jul 2026

William

Clean, decent location, helpful staff. The cookie at checkin was a nice touch. Only downside was a bit of noise from the streets at night.

Self

6/10

Pleasant

17 Jul 2026

Jeffrey

Very small, tight spaces as you'd expect for a Manhattan hotel. Room was very small, tight spaces between desk and bed, bed and walls, etc. Shower was super small, but otherwise fine. Bed was not super comfortable and sheets were meh. Towels were like sandpaper. If you need to stay in the financial district, it's fine. Otherwise, skip it.

Partner

10/10

Exceptional

16 Jul 2026

Charde

Great location!!!

Self

10/10

Exceptional

16 Jul 2026

Kaitlynn

the room was cozy and staff were always very respectful/helpful :) good area for solo traveling

Self

10/10

Exceptional

15 Jul 2026

Marilyn

The staff was fabulous they

2/10

Poor

15 Jul 2026

Lesly

10/10

Exceptional

14 Jul 2026

Cathy

Close to everything

Family_with_children

10/10

Exceptional

14 Jul 2026

bala

Nice place..close to major attractions

Family_with_children

8/10

Excellent

14 Jul 2026

Noah

Clean rooms with great location

Self

6/10

Pleasant

14 Jul 2026

Una

It was fine. Overpriced and not ready on time but the staff were accommodating.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Petal

Jodi was amazing. My only negative would be maybe 3 elevators just aren’t enough at peak hours especially with travelers who have multiple large suitcases and the tv options are not good. You do not get proper television as a part of the room you have to use your own logins for streaming apps

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Gertian

On location
Next to Broadway and everything.

Self

10/10

Exceptional

13 Jul 2026

Grecia Sofia

The air conditioning was amazing and the room was very clean. The staff was very kind and helpful. Perfect location for our vacation.

Partner

8/10

Excellent

13 Jul 2026

Tramy

Elevators were very slow.Otherwise, everything else was great.

Partner

8/10

Excellent

13 Jul 2026

Sarah

Great spot close to several subways, ferries, and Battery park. Our room had some slight issues with water but we were able to finagle the toilet and fix it ourselves. The rooms were cleaned well each day and on the day of our departure, we were able to keep our bags there while we roamed at no charge. Overall would stay there again.

Friends_and_family Friends

8/10

Excellent

13 Jul 2026

ELÇIN

we waited too much for the elevator.

4/10

Poor

13 Jul 2026

Shreyas

Lift was terrible. With 15 min + wait at 40th floor.

6/10

Pleasant

12 Jul 2026

Nadia

There are 3 extremely slow elevators and almost always a line up to get on the elevator. The staff are not friendly at all

Family

8/10

Excellent

12 Jul 2026

Jennifer

We had a great stay. The room was small as well as the beds, but it was fine for three nights.

Family

10/10

Exceptional

11 Jul 2026

Katy

Room was clean, pretty good view of the Hudson. Breakfast was good, plenty of plugs and super comfy bed and PILLOWS!! Loved the pillows. Very safe, great street with an awesome little pub right next door. I would absolutely stay again.

Partner

10/10

Exceptional

11 Jul 2026

Michael

This hotel States what it is. To convert an old office building into what is being used as a hotel right now is amazing. The only issue is the elevator took a lot of time to get it times, but I think a lot of that had to do with the 4th of July weekend. Your staff at that hotel is absolutely amazing and was so helpful.

Family_with_children

6/10

Pleasant

11 Jul 2026

Marcie

Rooms are small! Got stuck in elevator, staff was quick to help!

8/10

Excellent

10 Jul 2026

Sam

Good place to stay to be near the water in the Financial District. Small room. Even smaller bathroom. Kinda the norm for NY.

Our biggest issue was a neighboring bathroom. Every time the toilet was flushed, a loud bang could be heard from the wall. So much so, the shower door would shake and rattle.

The Manager was very apologetic.

10/10

Exceptional

10 Jul 2026

Erica

Welcoming staff, great location, comfortable beds, and warm cookies! The room was unexpectedly spacious and well-maintained! The fitness center was well-equipped. The staff members were so kind and helpful! We will definitely stay again!

10/10

Exceptional

10 Jul 2026

Benjamin

Booking was simple and easy I got a reservation and a room in no time

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Benjamin

The vibe and atmosphere was amazing.

10/10

Exceptional

08 Jul 2026

Leonid

Front desk host - Daviece - was amazing!
Super friendly, nice and helpful!

Partner

6/10

Pleasant

07 Jul 2026

Patrick

Fantastic location; so easy to get everywhere, plus it’s a great area. The hotel is nice, although the main lobby areas always seemed crowded. The longest wait times for elevators we have ever encountered. Three elevators, yet our shortest wait for one was 8 minutes! Our room was on the 6th floor, so we ended up taking the stairs most of the time—first time was up with all of our luggage when we arrived, and the last time, with luggage, going down at departure. We traveled with two grandchildren, which made that experience even more inconvenient.
Our room was very small, but comfortable and clean. Kids and grandkids had a much bigger room, and that was great!
The restaurant was way understaffed, but the gentlemen there did an amazing job and made sure we were well taken care of!

Family_with_children

10/10

Exceptional

07 Jul 2026

Ekaterina

Great!

4/10

Poor

05 Jul 2026

Michael

After check-in it took 20 minutes to access one of three elevators,upon entry to room it had a foul odor,food was left in the small fridge/cooler which was off,we were gagging from the smell. After several calls to a rude associate we finally git a new room.The rooms walls are paper thin could hear normal conversations of people next door, hallway was echo noisy. Will NOT stay here again!!!

Partner

6/10

Pleasant

05 Jul 2026

Joseph

Breakfast was good and all you can eat with hot options. The staff was all friendly and the air condition worked very well thankfully because we our stay was during the 100+ degree heatwave on the 4th of July 2026 weekend. The view from the 36th floor was great. The thing that made the stay just 3 stars is the horrible elevators. It took us 25 minutes to get to the 2nd floor just to check in. I recently had surgery so i could not carry our luggage up the stairs. Then after the 5 minute check in process it took us another 30 minutes to catch an elevator from the lobby to our room floor. Absolutely horrible and during the stay there were times we waited on the floor for 10 minutes for an elevator down. Everything else was great but due to the elevator situation i would not stay here again. Hope this helps.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Greg

It was an ok stay. Nothing really bad to say

Friends_and_family Friends

8/10

Excellent

04 Jul 2026

Amanda

Elevators are terrible- plan an extra 45 minutes to get down.. or up

Family_with_children

6/10

Pleasant

03 Jul 2026

Katrina

I genuinely found a centipede in my bed as I was checking out, meaning i’ve been sleeping in a bed for two nights hugging all the pillows and sleeping with a centipede just crawling around in the same bed.

Self

10/10

Exceptional

02 Jul 2026

Stephanie

Awesome hotel. Staff was attentive. Excellent location. We'll be back.

Partner

10/10

Exceptional

01 Jul 2026

Erin

Really loved it! It was small, but so friendly, great area, clean and a special find. Highly recommend 💖

Family_with_children

8/10

Excellent

01 Jul 2026

Lori

I was allowed to check in early at no extra cost.

2/10

Poor

01 Jul 2026

Brisin

The room was small and their lifts are always busy and never easy to catch

Staff was not really helpful in accommodating the needs

Family_with_children

10/10

Exceptional

30 Jun 2026

Sriram

The service was excellent, and the staff were friendly. The hotel was kept very clean and the room was good. The only problem were the elevators- for the entire 40+ floors, there were only three small elevators that only worked about half the time. Other than that, the hotel was good. If you are looking to stay with family of 3 or 4 members then suggest a different place. Good for business and office visits.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Stephanie

Great job on timelines with housekeeping stayed on the 42 floor remove small but clean?

10/10

Exceptional

29 Jun 2026

Shakira

Clean room and nice amenities:)

10/10

Exceptional

29 Jun 2026

Betty or Walee

Appreciated the quieter part of town.

Family

10/10

Exceptional

25 Jun 2026

Dipenkumar

Elevators are too slow. Location is good

10/10

Exceptional

23 Jun 2026

Christina

There was a very nice secluded view of New York on the 44th floor, overall the area in view and feeling of the hotel was amazing. However, the water was expensive in the common area. The cookie given at the beginning of our state was hard.

Partner

8/10

Excellent

23 Jun 2026

Carrie

Delightful stay in a good location but you must have patience for the elevator traffic and lag time.

Self

10/10

Exceptional

23 Jun 2026

Kyle

Enjoyed my stay

Partner

8/10

Excellent

23 Jun 2026

KEVIN

Nice hotel great staff not a big room but very clean

Partner

8/10

Excellent

22 Jun 2026

Jaja

Clean, friendly,

Family

8/10

Excellent

20 Jun 2026

Roberto

Property is in a great location and the rooms are in good shape.

Partner

8/10

Excellent

20 Jun 2026

Jorge

Great location with friendly and helpful staff. There’s a convenience store nearby and it’s within walking distance to the subway station. The air conditioning can be a bit noisy, and you can still hear street noise even from the 30th floor.

Partner

10/10

Exceptional

19 Jun 2026

Adolfo

If you want to stay downtown, this is a great location. Hilton properties are always great and we had a wonderful stay.

Partner

10/10

Exceptional

19 Jun 2026

Alejandro

When busey the elevators may take longer than usual, plan for small delays during checkout times.

Self

6/10

Pleasant

19 Jun 2026

Edward

Not the best

6/10

Pleasant

18 Jun 2026

Angello

Liliam at the front desk was great and helpful. The other staff were not of the same quality like the many other Hilton front desk staff I’ve experienced

Family_with_children

8/10

Excellent

15 Jun 2026

Tian

Elevator small and long waiting at peak time. No boiler in room but a small coffee maker. Room is also very small. Bath room fan is pretty efficient

Partner

2/10

Poor

14 Jun 2026

Chris

40+ minutes for elevator just to get downstairs with luggage.