ModernHaus SoHo

United States , New York Area - NY
NEW YORK, 27 Grand Street
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100 reviews shown

10/10

Exceptional

04 Mar 2026

Kendra

I had the best experience at this hotel. The staff was great. The room was clean and the location was amazing.

8/10

Excellent

25 Feb 2026

Santiago

Spotless room and great location

Partner

10/10

Exceptional

20 Feb 2026

Nicholas

Nice

6/10

Pleasant

18 Feb 2026

Joseph

The restaurant was closed. I was not told this before I booked. I had two rooms for three days and on out last day, I went down the street an bought a bagel. When I returned to the lobby, I was told I could not eat my bagel there. So I ate it in my room. This is terrible hospitality.

Family

10/10

Exceptional

01 Feb 2026

Luz

Great

Leisure Pet

10/10

Exceptional

27 Jan 2026

Michael

Amazing

Business Partner

10/10

Exceptional

12 Jan 2026

Andres

Great Hotel, Excelent Staff, old de service

Partner

10/10

Exceptional

09 Dec 2025

Rachel

It was nice!

10/10

Exceptional

09 Dec 2025

Michele

We would stay here 100% again! Excellent location and the staff was amazing! Very helpful and just seemed happy to be working there.
Unfortunately we did not know breakfast was included! We had breakfast at Nala’s Bagel & Brunch every morning. Phenomenal!
Thank you for a wonderful stay!

Leisure Family

6/10

Pleasant

03 Dec 2025

Jianping

Despite the booking on Expedia states clearly it was one guest with two free breakfasters, the hotel required that the two breakfasters had to be registered as room guests, and that each breakfast is up to $30 while only ala carte breakfast is provided which easily went up to over $40. The staff were very friendly but for an unknown reason the reception registered me as no show! The room is average and the sink was a bit clogged but the HVAC system was operating well and very quiet. Overall, I would say the room rate is quite overpriced.

10/10

Exceptional

02 Dec 2025

Juan

The view of the room was amazing

Leisure Partner

8/10

Excellent

01 Dec 2025

James R

Excellent staff

10/10

Exceptional

29 Nov 2025

Kashely

Kristy! Omg she made our anniversary stay so memorable. Thank you to the staff for making sure our day was special. Love modernhaus! From the view, to the shower to the Le Labo amenities amazing. Will be back!

Leisure Partner

10/10

Exceptional

23 Nov 2025

Korey

Great location. Bar has great view. Clean and inviting

Leisure Family

10/10

Exceptional

09 Nov 2025

Steven

Outstanding all the way around!

Partner

10/10

Exceptional

09 Nov 2025

Scott

Excellent room and location.

10/10

Exceptional

06 Nov 2025

Kristen

I arrived after a terrible flight that was delayed and the staff made sure I had an epic room with great views of NYC.

Friends_and_family Friends

10/10

Exceptional

02 Nov 2025

SIRINE

Great

10/10

Exceptional

02 Nov 2025

SIRINE

Great place

Would stay Again

10/10

Exceptional

01 Nov 2025

Leah

My room was exactly what I was hoping for. The staff were all very nice.

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Jayeesha

Beautiful hotel, great location. Only slightly awkward issue is if you have mobility issues, you need to take 2 elevators to get to the lobby from the rooms. Staff is friendly and word to the wise: download their app!

Self

10/10

Exceptional

23 Oct 2025

David

I stayed here for a weekend getaway in October and had a lovely time. I actually booked through Hotels.com, which saved me a few hundred dollars but was still very pricey. I love staying in SoHo, though, and you pay for that.

This hotel is definitely starting to show its age and the room is due for a renovation. That said, it was a very thoughtfully designed space, with multiple outdoor levels at the bottom and a great rooftop bar.

We stayed in a slightly upgraded room that had a skyline view of FiDi, which I really enjoyed. I also like the layout of the bathroom, which had a very large rain shower.

The staff was friendly and they were quick to bring ice to the room. Housekeeping freshened up during the day and provided new towels. However, the internet said it was five stars when this was really four star service.

You can’t beat the location and the proximity to the Canal St subway stop. I would return!

Partner

2/10

Poor

23 Oct 2025

Kimberley A

I made reservations over 6 weeks prior to my visit from LA to NY with my disabled mother. We arrived at 1030 pm. Modernhaus lost our reservation. I showed manager written confirmation not cancelled. They were sold out. We had no where to go and were not even given water or explanation or apologies. It was truly the most horrific and frustrating experience. October is busy in NY and there was nothing else in Soho by my daughter in college. I finally found a motel on Chelsea for 1600 a night at 130am.

My mom was in such pain from her knee replacement and wanted to go to the hospital. We went to the hotel in Chelsea and ended up switching to a proper hotel the next 3 nights and incurred 5000 of costs for this awful error, not to mention all the taxis and Ubers we had to take because our hotels were 35-40 minutes from my daughter in Soho. It was a nightmare!

Business_and_leisure Family

10/10

Exceptional

20 Oct 2025

Michelle

Great location for exploring NYC. Comfortable rooms with everything you would need

Partner

2/10

Poor

19 Sep 2025

ABBAS

Extremely unprofessional resolution skills

Business_and_leisure Partner

10/10

Exceptional

14 Sep 2025

Suzy G.

Spacious rooms, friendly staff, clean, lots of shopping and dinning options.

Business Self

10/10

Exceptional

19 Aug 2025

Sadrad

Good

10/10

Exceptional

11 Aug 2025

Madge

The staff are

Leisure Family

10/10

Exceptional

10 Aug 2025

Elizabeth

Great location in SoHO and staff was great too!

Leisure Family

10/10

Exceptional

09 Aug 2025

Lindsay

The nicest and best hotel staff I’ve ever experienced in NYC. Clean, comfortable rooms, good food, and amazing rooftop views! Perfect location… will definitely be back!

Friends_and_family Friends

2/10

Poor

03 Aug 2025

Dara

Terrible experience

Leisure Partner

10/10

Exceptional

29 Jul 2025

Marquise

Great place!.

10/10

Exceptional

28 Jul 2025

Jiny

Perfect location

2/10

Poor

16 Jul 2025

Verified traveler

Unfriendly and unhelpful staff. Subpar dining options.

Partner

10/10

Exceptional

11 Jul 2025

David Michael

Leisure Family

4/10

Poor

11 Jul 2025

Jennifer

Not good

10/10

Exceptional

03 Jul 2025

kevin

10/10

Exceptional

01 Jul 2025

Adarsh

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10/10

Exceptional

21 Jun 2025

Teeshavi

Was the perfect sister weekend stay

Leisure Family

8/10

Excellent

17 Jun 2025

Cheri

Excellent location! Nice views from our corner room. Loved the bathroom..heated floors were a nice touch. The hotel could use a bit of a refresh.

10/10

Exceptional

22 May 2025

Carina

Great area to explore Soho. Very helpful staff, very quiet and lovely views from the room. Good sized rooms for NYC as well!

Leisure Partner

2/10

Poor

11 May 2025

judy

Terrible staff, they couldn’t give me keys for two days. Maid never cleaned and they were super rude

Business Partner

6/10

Pleasant

04 May 2025

Chad

Great location. Nice hotel. The front desk staff were inattentive, quite literally stood there and watched my wife struggle with her luggage down the odd stairs to get to the elevator and did a poor job at telling us about any amenities or the hotel. Will not stay again.

Business

10/10

Exceptional

22 Apr 2025

Nicole

We had a great stay at ModernHaus SoHo. The front desk was incredibly nice and helpful - we communicated with them via text during our stay to ask questions about the property and get recommendations in the surrounding area. They also gave us complimentary champagne and put us in a corner unit, which we very much appreciated. SoHo was the perfect place for a first-time New York visit - lots of excellent pizza, shopping, and bagels nearby!

Leisure Family

10/10

Exceptional

21 Apr 2025

Jodi

I’ve stayed at this hotel before when it was the James. Love everything about this property. The breakfast is wonderful, Jimmys on the rooftop was so much fun. The rooms are clean. The staff was exceptional, especially want to give a shoutout to Kristy and Adam who made our stay so special.
The only negative was the vape detector in the room somewhere. When I checked out, they charged me a $500 smoking fee which I quickly disputed, as I am not a smoker or a vaper. It was really not a great way to leave such a phenomenal stay. Thankfully, the charge was removed today. The management should tell the customer that they have that system in place in their room, and then the client can choose whether to smoke or vape in their room and incur a fine. Otherwise, it’s kind of like hiding a hidden camera in peoples’ rooms without their knowledge. Just an FYI if you stay here and are a smoker.
Otherwise, my experience and stay at Moderhaus SoHo was exceptional.

Business_and_leisure Family

6/10

Pleasant

14 Apr 2025

Celine

It looked better in the pictures. The room could have used some slippers, and the cleaning crew seemed to do the bare minimum. I often found crumbs on the floor from the night before, even after it was supposedly cleaned.

Business_and_leisure Self

10/10

Exceptional

13 Apr 2025

Brett

Excellent location and accommodations

Leisure Partner

8/10

Excellent

17 Mar 2025

Karen

My one night stay at ModernHaus Soho was good. Room was clean/updated and very adequate for a short stay. I had breakfast in their cafe. Food was good; service was lacking. Was never offered refill on coffee. Server did not come back to table to check on us. Only got their attention to pay check when I put my coat on and stood up to leave.

Leisure Family

10/10

Exceptional

10 Mar 2025

David

I would stay again…

Leisure Partner

10/10

Exceptional

05 Mar 2025

Tolga

Fantastic staff

10/10

Exceptional

03 Mar 2025

Gareth

V cool hotel with some amazing views. Rooms were smart & trendy with all mod cons. Staff were friendly and super helpful.

Leisure Partner

10/10

Exceptional

25 Feb 2025

Juju

Great area. Clean rooms. Responsive, kind and personable staff. Rooftop bar was fun, would definitely stay again.

Leisure Partner

10/10

Exceptional

22 Feb 2025

Simon

Amazing service can’t ask for more

6/10

Pleasant

17 Feb 2025

kylene

Property was nice, staff Great, room nice but not large, no valet parking and it didn’t appear to be free breakfast.

Leisure Partner

10/10

Exceptional

02 Feb 2025

Krista

Absolute favorite property - incredible staff, great location, gorgeous city views. 100/10!

Leisure Pet

10/10

Exceptional

26 Jan 2025

Jared

You can text the front desk at any time and speak with a real human. Loved it! Used it multiple times.

My travel companion left a family heirloom ring in the room by accident when we checked out. I texted when we realized while at the airport. The staff quickly went to the room and found the ring, then mailed it to his address. Above and beyond service!

Leisure Friends

10/10

Exceptional

07 Jan 2025

Marielle

Love it!!

Leisure Family

8/10

Excellent

07 Jan 2025

Benjamin

We had a pleasant overnight stay. The staff was very helpful and kind. Room was a bit small but close to lots of dining options and shopping. Would stay here again!

Leisure Partner

8/10

Excellent

05 Jan 2025

Anthony

The staff were amazing! The bed was very comfortable and showers water pressure was spot on. The only problem would have been the heavy condensation around the window and the far left corner where the lamp stand was heavily dripping water from the ceiling. Could have been the room above us who might had there AC running but overall enjoyed our stay.

Friends_and_family Family

4/10

Poor

02 Jan 2025

Verified traveler

Second Stay Disappoints

7 nights (in November) is way too long to stay at this hotel in a very tiny, dimly lit, traffic facing room. I had an unpleasant second stay, after a very nice 3 night stay in July. This time, the first room I had was much smaller, and it faced 6 different streets, with noisy construction across. Had to move after first night. Room was so dark I couldn't pack, and timing of the room change wasn't convenient as I waited and rushed to pack only for it to take several hours. Front desk was nice about coordinating it. I lost a $500 Burberry scarf, and after I checked out, texted them to see of they would ask housekeeping and was told I should call housekeeping myself. One night, It was very rainy and my Uber canceled, I checked with Kristy and she said I should walk over to the Canal St subway station as the Ubers can find it better. I was told this more than one occasion. There is no way I would want to stay at a hotel where Ubers are not willing or able to pull up in front, and the drivers I later spoke to said it was fine. No desire to walk 2 blocks to wait at a subway station in a sketchy area of Canal St in rain at night for an Uber. The traffic can get very heavy on streets around the hotel, so I ended up walking sometimes anyhow For 7 nights I was cramped in one of their smallest rooms. Once a housekeeper was yelling in the hallway for a long while. It does have a lovely rooftop pool. The staff was pleasant, well mannered. Cute minimal decor, not much lobby

Self

4/10

Poor

29 Dec 2024

Mousa

Horrible hotel. No value for money

Leisure Friends

8/10

Excellent

15 Dec 2024

Tericka

I enjoyed the breakfast everyday! The views from my room were spectacular! The bed was very comfortable. The only thing that I didn’t like was no microwave in the room. The restaurant in the hotel did not have a way to warm up food.

Leisure Partner

10/10

Exceptional

06 Dec 2024

Sean

thank you

10/10

Exceptional

04 Dec 2024

Julia

Love this chic hotel. The breakfast is wonderful. The rooms are very nice and very quiet. The only drawback is that there are no drawers in the music section is not great in In the common areas.

Leisure Partner

10/10

Exceptional

29 Nov 2024

Tatiana

Property was so unique, clean, and staffed with the best employees! Can’t wait to book this hotel again!

Leisure Friends

10/10

Exceptional

24 Nov 2024

Paul

Loved our stay!

Leisure Partner

10/10

Exceptional

21 Nov 2024

Stefan

Amazing stay me and my so had a great time there

6/10

Pleasant

10 Nov 2024

Houda

First stay was better. I think I’ll try another one next time for the same price

Leisure Partner

10/10

Exceptional

10 Nov 2024

Anna Maria

Conscientious staff. Comfortable accommodations.

Leisure Family

8/10

Excellent

30 Oct 2024

Danielle

They tried to charge us a $500 smoking fee when we didn't smoke. Be warned and check your charges!

Leisure Partner

10/10

Exceptional

29 Oct 2024

Kaylan

Love this hotel very clean great employees good vibes

10/10

Exceptional

22 Oct 2024

Kimberley A

Great ambience great location great rooftop restaurant wonderful view

Business_and_leisure Family_with_children

10/10

Exceptional

06 Oct 2024

Kenneth

We loved it and will definitely come back!

Leisure Partner

10/10

Exceptional

15 Sep 2024

KIMBERLY

Fantastic stay in all regards. All staff was lovely. Hotel was centrally located in the middle of a million cute shops and restaurants. Our room
Had a stunning view and a very comfortable bed. I will absolutely stay here again on next trip to the city!

Partner

10/10

Exceptional

12 Sep 2024

Nadia

Had a very comfortable stay. Hotel staff were kind and approachable. Would definitely stay here again.

Leisure Family

10/10

Exceptional

05 Sep 2024

Janet

Modern, quiet, and comfortable room. Friendly and helpful staff. Great location close to shopping and dining. Loved the rooftop terrace pool and cocktail lounge.

Leisure Family

10/10

Exceptional

27 Aug 2024

Marquise

Beautiful property and area!.

Leisure Partner

10/10

Exceptional

24 Aug 2024

Hyun

The location was fantastic and staffs were kind.

Leisure Partner

10/10

Exceptional

22 Aug 2024

Jeffrey

The room was comfortable with great views, the staff were helpful and knowledgeable, and the breakfast room and bar were really nice.

Leisure Partner

10/10

Exceptional

19 Aug 2024

Hugo

Nice place. Friendly staff. Highly recommendable.

10/10

Exceptional

16 Aug 2024

Bhowmik

Great location and good views!

10/10

Exceptional

07 Aug 2024

Patrick

Nice proprrt

10/10

Exceptional

06 Aug 2024

Michelle

Chic!

10/10

Exceptional

28 Jul 2024

Vasilios

Nice hotel. Great pool and bar on the roof. In Soho and close to all shopping, restaurants. Only drawback is that they don’t do valet parking.

Leisure Partner

10/10

Exceptional

27 Jul 2024

Verified traveler

Sohohoho

Great location, excellent service, clean, restaurants on site, elevators, love this hotel

Friends_and_family Family

10/10

Exceptional

21 Jul 2024

James K. Campbell

Very attentive staff…easy check in and out. Bright rooms…good food

Business Self

2/10

Poor

17 Jul 2024

Verified traveler

Rooms were not maintained well. The bathroom had a lot of grime prior to checking in. Front desk is not any help

Business

4/10

Poor

30 Jun 2024

Cassandra

Service was essentially non existent. The shower tiles were dirty. I️ could barely handle standing on my tippy toes while showering.
They claimed parking with in and out privileges but it was just $10 off/day at a parking garage 2 blocks away with no in and out (and they climbed through the passenger seat when it was time to get our car back bc they squeeze the cars in so tight).
I️ will not be staying here again.

Leisure Partner

10/10

Exceptional

27 Jun 2024

Abbas

Great location, friendly helpful staff and good facilities. Room and bathroom size large for New York.

Only issue was noise from street (even on 11th floor), from other rooms and from partygoers on roof terrace (located on 17th floor)!

Partner

10/10

Exceptional

25 Jun 2024

Edric

Stayed with my girlfriend and puppy. Our second time at this hotel. Amazing service and pet friendly

Partner

4/10

Poor

04 Jun 2024

Amanda

The hotel itself was clean and acceptable but the staff were not helpful or welcoming.

Leisure Family

10/10

Exceptional

03 Jun 2024

Jaclyn

I wasn’t sure what to expect based on the website. I think their website needs improvement in my opinion. I was very pleased with the amenities of the hotel. It was perfect for what we needed.

Leisure Family

6/10

Pleasant

03 Jun 2024

Tanya

Could be better

My first stay at this property (about a year ago) was great. This second stay was so-so.

Check-in: The process was quick and the gentleman at the front desk was courteous, although he was sick, so it was somewhat off putting considering he didn’t wash his hands/sanitize each time he coughed/ blew his nose before touching the room keys, etc.

Room: The room wasn’t properly cleaned when we arrived. There were dirty hand print smudges on the mirror in the bathroom, a huge clump of hair left in the shower, hair on the bathroom floor and even hairs on the towels. The cups in the bathrooms were visibly dirty and I had to call to get them replaced. Not a good start to our stay. The FF&E was considerably beat up, with the finish of the closets peeling off and scratched up. Pros: The bed and pillows were very comfy.

Room Size: They advertise the Modern King rooms as 300-315sq ft but our room felt considerably smaller than that. It felt very tight with not much room to unpack and store our bags.

Location: The location is awesome, especially if you want to be in SoHo. Easy walking distance to all of the luxury stores, galleries and restaurants. One of the reasons why I booked this property.

Service: was just okay. No one was particularly pleasant or enthusiastic to be working. But I guess that’s kind of the climate today. Also, many of the workers were visibly sick and blowing their noses constantly. Definitely grossed me out.

Partner

6/10

Pleasant

30 May 2024

Tanya

Could be better with upgrades and training

My first stay at this property (about a year ago) was great. This second stay was so-so.

Check-in: The process was quick and the gentleman at the front desk was courteous, although he was sick, so it was somewhat off putting considering he didn’t wash his hands/sanitize each time he coughed/ blew his nose before touching the room keys, etc.

Room: The room wasn’t properly cleaned when we arrived. There were dirty hand print smudges on the mirror in the bathroom, a huge clump of hair left in the shower, hair on the bathroom floor and even hairs on the towels. The cups in the bathrooms were visibly dirty and I had to call to get them replaced. Not a good start to our stay. The FF&E was considerably beat up, with the finish of the closets peeling off and scratched up. Pros: The bed and pillows were very comfy.

Room Size: They advertise the Modern King rooms as 300-315sq ft but our room felt considerably smaller than that. It felt very tight with not much room to unpack and store our bags.

Location: The location is awesome, especially if you want to be in SoHo. Easy walking distance to all of the luxury stores, galleries and restaurants. One of the reasons why I booked this property.

Cost: Very reasonably priced for the area.

Service: was just okay. No one was particularly pleasant or enthusiastic to be working. But I guess that’s kind of the climate today. Also, many of the workers were visibly sick and blowing their noses constantly. Definitely grossed me out.

Partner

6/10

Pleasant

28 May 2024

Johan

Another 4 star up nosed hotel in SoHo. Why is it always 4 star hotels that has this attitude? Great bar on the roof top, to crowded pool area in conjunction. Terrible reception staff with 0 feel or intention to serve. Dirty windows all over the property, boring breakfast, you get the feeling. You will leave feeling you where there for them not the opposite.

Business_and_leisure Partner

10/10

Exceptional

27 May 2024

Rhonda

Everything was great.

Partner

8/10

Excellent

22 May 2024

Judith

Great staff. Shower did not have pressure. Gym equipment is dated.